Geeks On Site – Workflow & Invoice Instructions

This document is a summary of the general work flow for Geeks On Site assignments and should be used as guideline to complete
jobs successfully. Due to the 7 day warranty we offer all our OnSite customers, you will be paid after 7 days from the appointment
date (despite the payment terms saying ‘pay immediately’). Never collect payments from customers as we do this. IF THE CLIENT IS
UNRESPONSIVE upon arrival- you must call our customer help line 888-360-4335 and explain the situation. To help the agent locate
the account, be sure to mention the customer’s full name and zip code. (The WorkMarket work order number is not visible to our
customer service agents). We have a 30 minute waiting policy in case the client does not answer the door and we cannot get in
contact with him. You will be paid from the moment you call us to inform the client is unresponsive.

Once you have accepted an assignment we will send you 2 documents attached via the platform in the deliverables section:
1. CLIENT INVOICE – You must print 2 copies and leave 1 with the customer and upload to the workmarket platform
2. TECHNICIAN’S PAYMENT GUIDE - Instructions on how to complete the invoice correctly and ensure timely payment

 PRINT 2 COPIES OF THE INVOICE before arriving to the assignment. One for the client, and one to submit back to HQ once
completed. Revise the invoice instructions to ensure we can bill the client and pay you correctly. Without a complete
invoice we will not be able to pay you.

 ARRIVE WITHIN THE STATED TIME WINDOW and introduce yourself as the “Onsite Technician working on behalf of Geeks-
On-Site”. Do not proactively inform the client that you were hired via online ‘bidding platform’. Write the ‘CHECK IN’ time
on the invoice upon arrival. If you do not arrive within the time agreed and client cannot accept you, we cannot pay you.
Always let us know in advance if you are going to be late so we can reschedule or let the customer know.

 CONFIRM THE PROBLEM WITH CLIENT based on the description and begin working.

 Once you have finished working, confirm findings with client and write any work performed on the invoice under the
“WORK DESCRIPTION” also ENTER THE ‘CHECK OUT’ TIME on the invoice.

 COMPLETE “CRITICAL SAFETY CHECKS” section of invoice, checking the boxes only if performed and performed as
appropriate. Ensure the problem has been tested by the customer before leaving, to confirm satisfaction.

 FILL OUT ALL SECTIONS OF THE 2 INVOICES as indicated on the next page, and have the client sign both invoices. NEVER
COLLECT PAYMENT as we process this with the client.

**WITHOUT A COMPLETE AND SIGNED INVOICE, WE MAY NOT BE ABLE TO PAY YOU**

 Upload the signed/completed invoice to the WorkMarket Platform. If not received within 7 days, the assignment will be
voided and you will not receive payment.

IF A PART IS REQUIRED - We allow parts valued at less than $100 to be purchased for the customer, but the customer must
accompany you to a local store and agree to be charged for time taken whilst making the purchase (travel time etc). For parts
that cannot be sourced locally or at that moment, you should detail the exact part/s needed for the customer to purchase and
we will organize your return visit if necessary. Do not agree to return to a customer without informing us.

In case you require TECHNICAL ASSISTANCE WHILST ONSITE, please contact our customer service line (888-360-4335) providing
the customer’s full name and zip code so that an agent can locate the account and a senior technician may assist you.

*IT IS PROHIBITED TO TAKE CUSTOMER EQUIPMENT/MACHINES OFFSITE. ALL WORK MUST BE COMPLETED ONSITE*
1. Hourly Rate Invoice Sample

Do not fill
out