Endress+Hauser magazine www.za.endress.

com Edition 3/2013

wazzup
04 Building inauguration 12 Workshop Repairs
Endress+Hauser strengthens New flow calibration centre
sales operation in South Africa

6 Main Feature

Calibration - the
science of applied accuracy
2 Contents
4 What is in the news?
Two years after breaking ground,
Endress+Hauser has celebrated the
opening of a new building in Sandton,
Johannesburg. Modern offices,
training facilities and an auditorium
provide an ideal sales and marketing
environment.
4 Endress+Hauser strengthens
sales operation in South Africa
Modern office facility in
Johannesburg lays foundation for
further growth.
6 Calibration
The science of applied accuracy
10 Evan’s Energy Update
Energy monitoring in boilers
11 Talking water with Hennie
No Drop Certification for Water
Supply Authorities
12 Workshop repairs - flow
calibration
In our new building, we
have invested in a new
workshop facility, analytical
lab, calibration equipment
and a state-of the art Flow
Calibration Centre.
6 Main Feature
Accuracy – it’s the one test no
flowmeter can afford to fail. Why?
Because accuracy equals money.
13 100% traceability = 100%
confidence
“Only fully traceable calibration
rigs to ISO/IEC 17025 can really
be trusted.” Is that true?
14 Customer Training
“Preparing for optimised
Reactive Maintenance”
What is the importance of
Customer Training for the
Installed Base?
16 All-in-one
Measuring, calibrating
and documenting – the
new Memobase Plus offers
everything for highly efficient
sensor management.
17 Analysis in simple terms
Understanding the in and outs
of liquid analysis is no simple
task. In each wazzup, I explain
a measuring principle or a
method of operation. This time:
two-wire vs. four-wire.
20 Endress+Hauser
golf day
Endress+Hauser had a golfing day
which was hugely successful thanks
to all who participated.
18 AFRICA-in-FOCUS
In 2014, Endress+Hauser
will embark on an expanded
vision, by increasing our Sales
and Service focus, through the
inclusion of Re-Seller networks.
19 Local temperature certification
and testing
Endress+Hauser Pyrotemp is
home to our local temperature
calibration laboratory.
20 Are YOU ready for e-Procurement
(electronic procurement)?
e-Procurement (electronic
procurement, sometimes also
known as supplier exchange)
is the business-to-business or
business-to-consumer purchase
and sale of supplies, work, and
services through the Internet as
well as other information and
networking systems, such as
electronic data interchange and
enterprise resource planning.
 MD’s Column 3

Ending another great year!

Another year gone by – I am sure like me many of you are wondering how
this happened.

Business wise it has not been an easy year. The Rand has continued to
fall and resource prices are still low. 20% to 30% increases in the prices
of imported capital equipment has meant that project and maintenance
budgets are squeezed. Some projects put on hold and some cancelled.
Continued labour unrest and above inflation increases results in a
perception that South Africa is a risky environment to invest.

But us Africans are resilient. I was fortunate enough to be at the SAIMC

Gala Dinner on the 25th October and was excited by the enthusiasm and
dedication shown by this team of control and instrumentation engineers.
Their work in education and support of infrastructure development
together with ECSA is commendable.

At Endress+Hauser we too continue to invest. In this edition you will

read not only about the inauguration of our new head office building in
Sandton, but also about the new flow calibration center at our offices
representing an investment of almost R1,8million. In fact the floor
space of our service and calibration facilities has increased by more than
100%. In 2013 almost 60% of our service work done has been in planned
commissioning, preventative maintenance and calibration contracts.
Plants become more reliable and breakdowns fewer.

I would like to invite our customers to join me on a training tour of

Endress+Hauser factories and the Hannover Fair in 2014. This extensive
event is only planned every 2 to 3 years and detailed training events are
recognised by ECSA for CPD accreditation. You will find more details in
this edition.

To friends, customers and colleagues alike I would like to wish you all a
peaceful and safe festive season and good luck for the new year to come.

With regards.
4 What is in the news?

Inauguration ceremony in Sandton, Johannesburg: Rob MacKenzie, Managing Director of Endress+Hauser South Africa, Garth Strachan, Office of
the Deputy Director General, Department of Trade and Industry, and Klaus Endress, CEO of the Endress+Hauser Group (from left), cut the ribbon.

Endress+Hauser strengthens
sales operation in South Africa
Modern office facility in Johannesburg lays foundation for further growth.

Two years after breaking ground, Endress+Hauser has celebrated

the opening of a new building in Sandton, Johannesburg. Modern
offices, training facilities and an auditorium provide an ideal sales and
marketing environment.

In the presence of CEO Klaus Endress and numerous
guests of honor from government and industry, the new
Endress+Hauser South Africa headquarters was officially
opened on 3 October 2013. The new building, situated
on the existing site, houses more than just spacious
offices and meeting rooms for the 80 or so employees in
Sandton. Of the 1,500 square meters of total floor space
in the new building, 600 square meters are dedicated to
maintaining customer contact. A spacious reception area,
training rooms and a 100-seat auditorium are designed
to facilitate the exchange of knowledge and to further
strengthen customer relationships.
In addition to offices and conference rooms, the two-
story open-plan building offers employees social
interaction zones and a cafeteria with covered patio.
A direct link to the existing building ensures smooth
operation. This original building, which opened in
1987, has been converted into an expanded logistics
and service center including warehouse, staging area,
workshops and a flow calibration center. In total the
two buildings in Sandton boast 3,700 square meters of
floor space.

Room for further growth
“This new facility relieves space shortages and provides an
ideal environment for working with our customers,” says
Rob MacKenzie, Managing Director of Endress+Hauser
South Africa. “We now have the right conditions for
further growth in the sub-equatorial African market.”
“This new facility relieves space
shortages and provides an ideal
environment for working with our
customers,”
Rob MacKenzie
Endress+Hauser invested 43 million ZAR (3.3 million
euros) in the expansion. A high value was placed on an
energy-efficient design. The environmentally-friendly
building features a sophisticated air-conditioning system,
solar panels and motion-sensitive lighting.
South Africa is an important gateway to the African
continent for Endress+Hauser. The measurement and
automation technology specialist established a subsidiary
on the southern tip of Africa in 1984. “We are one of
Klaus Endress, CEO of the Endress+Hauser Group and Rob MacKenzie,
Managing Director of Endress+Hauser South Africa.
Gateway to the African market: Endress+Hauser South Africa opened a
new building in Johannesburg.
Inauguration ceremony for Endress+Hauser 5
today’s leading providers of process control technology,”
explains Rob MacKenzie, who oversees around 120
Endress+Hauser employees in South Africa. In order to
optimally manage its customers, the company maintains
offices in four cities around the country in addition to its
headquarters in Sandton. The expanded headquarters also
supports sales partners in around a dozen African countries
south of the equator. The first Endress+Hauser factory on
the African continent is also close by: With 25 employees
located in Benoni near Johannesburg, Endress+Hauser
Pyrotemp produces temperature sensors for the local
primaries, metals and petrochemical industries.
The Endress+Hauser Group
Endress+Hauser is a global leader in measurement
instrumentation, services and solutions for industrial
process engineering. The Group employs more than
10,000 personnel across the globe, generating net
sales of 1.7 billion euros in 2012.
Structure
With dedicated sales centers and a strong network
of partners, Endress+Hauser guarantees competent
worldwide support. Our production centers in 11
countries meet customers’ needs and requirements
quickly and effectively. The Group is managed and
coordinated by a holding company in Reinach,
Switzerland. As a successful family-owned business,
Endress+Hauser is set for continued independence and
self-reliance.
Products
Endress+Hauser provides sensors, instruments,
systems and services for level, flow, pressure and
temperature measurement as well as analytics and
data acquisition. The company supports customers
with automation engineering, logistics and IT services
and solutions. Our products set standards in quality
and technology.
Industries
We work closely with the chemical, petrochemical,
food & beverage, oil & gas, water & wastewater, power
& energy, life science, primaries & metal, renewable
energies, pulp & paper and shipbuilding industries.
Endress+Hauser supports its customers in optimizing
their processes in terms of reliability, safety, economic
efficiency and environmental impact.
History
Founded in 1953 by Georg H Endress and Ludwig
Hauser, Endress+Hauser has been solely owned by the
Endress family since 1975. Led by Klaus Endress since
1995, the Group has developed from a specialist in
level measurement to a provider of complete solutions
for industrial measuring technology and automation,
with constant expansion into new territories and
markets.
6 Main Feature
 Main Feature 7

Calibration
The science of applied accuracy

Accuracy – it’s the one test no flowmeter can afford to fail. Why? Because
accuracy equals money: “A customer paying 100 dollars per barrel (of crude oil)
and edging an improvement of only 0.1% on inaccuracy for 100 000 barrels per
day could be looking at 3.6 million dollars a year in additional profit,” explains
Reinhold H. Bietzker, Endress+Hauser’s Global Industry Manager Oil & Gas.

At Endress+Hauser we understand that high measuring accuracy under ideal

reference operating conditions isn’t everything. What is of crucial importance
though, is that the devices do what they are supposed to do in everyday
practical circumstances. Which is why calibration is accuracy’s best friend.

All flowmeters – whether Coriolis, electro-magnetic, vortex, ultrasonic or

thermal – require periodic recalibration and verification. The frequency of these
operations depends on the stringency of the quality and safety requirements
applicable to the meters and to the overall system. The plant maintenance
schedule usually defines the calibration intervals, depending on how and where
the meter is used. Calibration can, for example, rectify the mechanical changes
that can occur as a sensor ages or correct the drift in the electronic signal
analyser.

Calibration lingo defined

When determining accuracy, calibration is but one link in a chain of quality
control measures governed by internationally recognised standards. Equally
important is measurement uncertainty, traceability, accreditation and
verification. Let’s take a closer look at each in turn.

• Calibration
In simple terms, the purpose of a calibration is to ascertain whether
deviations are present. Calibration occurs first in the factory after
manufacturing and then again after the device has been in operation for
some time. Calibration then allows for the correction of either condition,
thus restoring accuracy.

When calibrating a flowmeter, the measured value displayed on the

device is compared to the ‘true’ reference value from a calibration rig. The
process further involves documenting the measurement deviation (a.k.a.
measurement accuracy), calculating the measurement uncertainty and
creating a calibration log or certificate. Calibrations are conducted under
precisely specified reference conditions; no technical intervention in the
device is required.

• Measurement uncertainty
Uncertainty is the most important quality criterion in any comparison
between calibration facilities. The uncertainty percentage expresses the
possibility that errors could have occurred during the calibration process
– thus, the smaller the figure of uncertainty the better. Good uncertainty
ratings will appear suspect to experienced quality auditors unless they
are derive from accepted standards or were obtained through accredited
calibration laboratories.

• Accreditation
Accreditation refers to the formal recognition of a body’s technical
competence in performing specific services, such as calibration. Only
8 Main Feature

authorised organisations such as

a country’s metrology board, can
issue accreditation. Accreditation
takes a testing or calibration
laboratory far beyond the basic
analysis of measured results and
comparative measurements into
the realms of expertise that forms
the basis for transparency, trust
and comparability.

These expertise focus on the

following areas:
personnel, in terms of specialist
knowledge, practical experience
and continuous in-service training;
technical infrastructure, as
determined by the criteria for
decision-taking processes, the
requisite facilities and methods
applied; and organisational
structure, with reference to
independence, impartiality and
quality management.

Accreditation, therefore, is a i Maximum precision under constant measuring conditions

confidence-inspiring measure
that enables authorities, industry
and society to ascertain whether
the organisations responsible for
testing, inspection and certification
reliably discharge their duties.
Accreditation is based on extensive
international standards.
• Traceability
Traceability means an unbroken
‘chain’ of comparisons extending
back from the device that is being
tested to the testing equipment and
finally to the hierarchically highest
national standard of a country.
The lowest level is the meter under
test. One level up is the calibration
facility itself with the working
standards used for the comparison.
The next level up is the internal
reference standards, meaning
• Verification
the in-house calibrators that are
used to recalibrate the equipment
periodically in accordance with
specified values; these results
must also be documented in a
calibration log. Continuing to the
next level, we find the accredited
calibration laboratories responsible
for periodically recalibrating the
company’s in-house calibrators.
The national standard is located on
the highest level of the traceability
hierarchy. The national bodies that
Only stable measuring conditions ensure dependable calibration
accuracy. This is particularly true when large flow meters with nominal
diameters up to 2.4 meters are calibrated. Therefore, the largest
calibration rig operated by Endress+Hauser for this purpose in Cernay,
France, works with a 28-meter tall water tower that offers the following
advantages:
• Uniform and constant water flow
• Constant pressure conditions for the device under test
• No flow pulsation caused by pumps
• No additional measuring uncertainty caused by level measurement
• Any measuring duration possible, e.g. for verifying the long-term
behaviour of flow meters at certain calibration points
Flow rates from a few litres to up to 6 million litres per hour can be
measured for the calibration – with consistently high accuracy.
see to the implementation and check the entire electronics chain
monitoring of these standards, of a magmeter, for example. Device
issue accreditation to the parameters can also be tested, for
calibration laboratories, followed example coil current rise time,
by periodic audits. electrode integrity in the filled
measuring tube, etc.
Verification simply confirms that a It is, however, important to
flowmeter is operating according to note that a tester or simulator
the manufacturer’s specifications. – irrespective of type or make –
Due to the cost implications of cannot be a substitute for proper
recalibration – especially if in- calibration on a calibration rig.
situ or on-site calibration is not
an option – verification can be Calibration methods
used to prolong the intervals Volume or mass comparison can
between calibrations. For example, be used in calibrating flowmeters.
Endress+Hauser’s FieldCheck The fluid flowing through the meter
device is a tester/simulator for is measured either volumetrically
testing all the major functions of with the aid of calibrated vessels,
flowmeters on site. FieldCheck can or determined gravimetrically with
 Main Feature 9

weighing scales, and compared with
the reading shown by the “device
under test”.
Volumetric method
A container of precisely known
capacity is used for volumetric
comparison. This container can have
a scale for reading the volume, or it
can be fitted with one or more limit
switches that start, stop or divert the
flow of fluid.
Gravimetric method
Softened water from a tank of
adequate capacity is circulated
through the “device under test” until
the system settles to the desired
measuring range. Once this status
has been achieved, a flow diverter
switches reproducibly at a very high
speed and the diverted quantity of
fluid flows to the weighing tank.
An electronic switch is tripped at
the same time to start a frequency
or pulse counter. As soon as the
desired quantity of water is in the
tank, the flow diverter switches
back to its initial position and the
switch for the frequency counter is
closed. The results obtained by the
weighing tank and the frequency
counter are subsequently compared;
if a discrepancy is found, the “device
under test” is adjusted so as to
minimise it (adjustment of the
calibration factor).
facilities and laboratory layouts on
which they are calibrated. Measuring
uncertainties better than ±0.1% are
achievable by modern magmeters and,
even more significantly, by Coriolis
mass flowmeters. On account of this
performance, they are often employed
as secondary standards for gauging
less accurate flowmeters. If reference
meters showing sufficient long-term
stability and precision are available,
they can be utilised in master-slave
calibration configurations. This
is one of the methods used in the
Endress+Hauser calibration centers.
The “master” consists of specially
synchronised mass flowmeters or
electromagnetic flowmeters. The
reference Signal for the “device
under test” is the mean value from
the masters, set up for the nominal
diameter of the “device under test”.
The tolerance bandwidth is ±0.1%.
Endress+Hauser’s international
calibration rigs
The overseas calibration facilities of
Endress+Hauser combine 25 years
of experience in the construction of
calibration systems using cutting-
edge metrology and automation
technology. Instruments with a pipe
diameter ranging from as little as
1mm to as large as 2m (DN 1 to 2
000) can all be accommodated on
the company’s accredited traceable
calibration rigs.
that boasts the following ‘world’s
best’ measurement accuracies (i.e.
measurement uncertainty values):
standard weights (for testing scales):
± 0.0016%;
calibration rig: ± 0.015%
(gravimetric), ± 0.021% (volumetric);
and traceable accuracy of the devices
under test: ± 0.05%.
To put the above figures into a more
colourful context, consider the
following example: the calibration
rig’s gravimetric deviation of ±
0.015% from the reference value
amounts to about the contents of one
champagne glass in one thousand
litres of water!
As an international player, it
goes without saying that all
Endress+Hauser’s flow calibration
facilities are accredited by different
national authorities – including for
example SAS, A2LA and CNAS – in
accordance with ISO/IEC 17025.
Since all test resources are seamlessly
traceable back to national standards,
customers can invariably look to
Endress+Hauser to provide the same
uniformly high standard of quality,
be it in product quality or in field
testing of their process facilities.
SCS calibration certificates issued by
Endress+Hauser are accepted by all
ISO member states.

Master-Slave method In fact, Endress+Hauser has at its Enquiries:

The accuracy attainable by some disposal the world’s most accurate Frans van den Berg
flowmeter designs is almost production calibration facility – the Product Manager: Flow
comparable to that of the calibration PremiumCal flow calibration rig info@za.endress.com

i Gain Confidence by Utilizing Flow Meter

Calibration Facilities with ISO 17025 Accreditation
When discussing or preparing specifications for wet
calibration of flow meters, are you asking the most
appropriate question? With good reason, people today are
asking “Is your calibration process accredited to ISO 17025?”
ISO 17025 is an internationally accepted standard covering
“General Requirements for the Competence of Testing
and Calibration Laboratories”. It includes portions of the
ISO 9001 2000 standards relating to organization and
management, but has details specifically focused towards
calibration. ISO 17025 contains all of the requirements
that calibration facilities have to meet if they wish to
demonstrate that they operate a quality system, are
technically competent, and are able to generate technically
valid results.
ISO 17025 requires that the traceable system
components of the calibration process are traceable
to the International System of Units (SI). The SI is
the primary international standard that is referred
to by organizations responsible for maintaining the
national standards of individual countries. Standards
organizations in participating countries (Switzerland,
Germany, France, England, etc.) all refer to the same
primary standard, which is the SI.
To meet the requirements of ISO 17025, the
measurement uncertainty (accuracy and repeatability)
of the calibration rig must be defined and documented.
The total uncertainty of the calibration rig is based on
the uncertainty of each component in the measurement
process and is a means of comparing ISO 17025
accredited rigs to each other.
10 Evan’s Energy Update

Evan’s Energy Update

Energy monitoring in boilers
Monitoring the efficiency of steam boilers pays off!
I have talked about the need for monitoring of energy
usage in depth in past columns, but now I want to
look at specific applications. Packaged boiler is the
mainstay technology for the generation of heating or
process energy, as it is proven to be highly efficient
and cost effective. Nevertheless a typical boiler will
consume many times the initial capital expense in fuel
usage annually: A boiler cost of say ZAR2 000 000
can easily consume ZAR10 000 000 in fuel every year.
Consequently, a difference of just a few percentage
points in boiler efficiency between units will result in
substantial fuel savings.
Monitoring the boiler efficiency is the key
The economic evaluation of steam boilers has to include
the technical layout and features as well as the definition
of the actual maintenance and fuel usage requirements. Of
these criteria, the key factor to benefit from continuous cost
reductions is monitoring the fuel usage or boiler efficiency.
Boiler efficiency, in the simplest terms, represents the
difference between energy input and output related to
the steam process. It accounts for the effectiveness of the
heat exchanger as well as for the radiation and convection
losses. The Endress+Hauser energy monitoring solution is
designed for operators and decision makers:
• Gain transparency of the fuel and steam consumption
• Identify, quantify and allocate losses in the system
• Benchmark boilers, consumers and optimize their use
• Minimize maintenance cost and downtimes
• Verify investments in heat recovery measures
One other major factor is that monitoring of boiler
efficiency is a requirement of the EN16001/ISO50001
Energy management Quality System.
Quantity and quality
It starts with the determination of the actual performance
for all existing boilers. This requires accurate and
repeatable measurements of the steam output, the
heat remaining in the feed water and the fuel supplied
to the burner. Recognized standards are used for
each single calorimetric calculation, the input/output
method is recommended by boiler manufacturers.
Beyond the standard, Endress+Hauser multiparameter
instruments provide more process information and
therefore added value. Density or viscosity for liquid fuels,
methane for biogas and ph/oxygen/TDS for feed water.
Endress+Hauser is truly a single source supplier, giving all
our customer the confidence that the optimum solution is
available for their needs.
Enquiries:
Evan Dent
Strategic Business Manager
evan.dent@za.endress.com
periods, and the steam losses generated at the steam
distribution network and consumers need to be included as
well. Established strategy is to define Energy Accountable
Centres (EAC) along the specific areas and processes where
steam is used, e.g. for heating purpose these would be
the factories buildings. It is obvious there will be a huge
amount of measuring data. At the smart energy manager
RSG40 these parameters will be collected and displayed. By
using the intuitive field data manager software (FDM) they
can be acquired right from the desk and processed into a
user friendly and meaningful format. Not always the pure
amount, BUT the validity of energy data counts. All relevant
- and more – information is available:
• Boiler efficiency (%)
• Fuel and steam consumption (kg)
• Specific energy consumption (SEC)
A Typical Installed Solution and Instrumentation
The components of a typical solution for full boiler
monitoring are listed below:
• Fuel Supply: Massflowmeter Promass 83F (Coriolis meter)
• Steam Production: Vortex flowmeter Prowirl 73WF
• Make up Water: Vortex flowmeter Prowirl 72F,
Temperature transmitter
• Water temperature: Temperature transmitter TR10
• Water Condensate: Vortex flowmeter Prowirl 72F,
temperature transmitter
• Monitoring: Memograph M RSG40 data manager
• Software: Field Data manager (FDM),Mathematic &
Energy Software for RSG40 and ReadWin
Diagram of a typical Boiler monitoring package:

Comprehensive records, meaningful analysis

Energy monitoring in practice is the metering of the
consumption and target setting: For the boiler the goal of
course is to reach peak efficiency and to maintain it. This
demands the measuring data are acquired in predefined
 Talking water with Hennie 11

No Drop
Certification
for Water Supply
Authorities
Since the inception of the Blue and Green Drop For the 2013/14 evaluation, Water Supply
assessment for water and waste water plants in authorities will have a new measurement added
2009, huge strides have been made in the consistent onto their Blue Drop scorecard: Water Use
improvement of these plants. Also the attitude and the Efficiency and water loss management and only
skill of the operators and plant managers are changing points 1 and 5 above will be measured on the
for the better. There are also consistent enhancements of first cycle of the “No Drop” scorecard. This will
the measurement criteria which force positive behaviour give WSAs chance to start their planning and
change in the industry. implementation and to see where they stand
One area that was lacking attention by the municipalities
was their water use efficiency. This requires urgent “when rolled out,… we will
attention as the level of water losses is unacceptable in most,
if not all, municipalities. Core strategy 6 of the National be able to save 619 million
Water Resource Strategy reads: “Implementing water use
efficiency, conservation and water demand management is a
cubic meters of water,
non-negotiable principle” closing the country’s water
The instruction to Water Authorities is to:
gap by 3.5% by 2025”
• Reduce water losses and increase water use efficiency Minister of Water Affairs, Edna Molewa
• Promote water savings through incentive-based programs
• Fast track the National Government’s plan of action
target of 15% reduction of water losses in 2014 regarding water losses.
The weighting and
What is the state of Non-Revenue water (unbilled water) in measurement of the
South Africa? other points will be
• The total of non-revenue water for South Africa as a implemented over
whole is 36.8%. 5.4% is through leakages (real losses) the following
• 15% of Water Supply Authorities (WSA) have not 3 cycles of
submitted water loss information in 6 years measurement.
• 45% of WSAs submitted poor or erratic water loss info With this plan fully
that is of low value rolled out South
• South Africa’s average water consumption per capita per Africa should be able
day is 238 liters/c/d where the international average is to save 619 million
178 l/c/d. cubic meters of water
by 2025.
Clearly this indicates that something needs to be done and
hence the systematic roll-out of the “No Drop” assessment
will start in 2013/14. When the program is fully rolled out,
WSAs will be measured and evaluated on the following 7
main catagories:
1. Strategy, planning and implementation
2. Asset management
3. Technical skills
Enquiries:
4. Credibility and accountability
Hennie Pretorius
5. Compliance and performance
Industry manager: Water and waste water
6. Local regulation
hennie.pretorius@za.endress.com
7. Customer care
12 Flow calibration

Workshop Repairs – Flow Calibration

Chalton Johannes (Workshop Repair Supervisor)

New flow calibration centre

It is exciting times at the Endress+Hauser Sandton
Workshop!
In our new building, we have invested in a new workshop
facility, analytical lab, calibration equipment and a state-
of the art Flow Calibration Centre.
The new Flow Calibration Centre was designed by
Endress+Hauser Process Solutions (PCPS), in Switzerland,
specifically for Endress+Hauser - South Africa. The new
Flow Calibration Centre can accommodate flow meter
sizes, for flow calibrations from DN08 to a maximum size
of DN100.
twenty other Flow Calibration Centres across the globe
will be completed. This will benchmark the individual
performance capabilities and will also highlight any
possible areas for improvement.
We are in the process of applying for SANAS 17025
accreditation for our local Flow Calibration Centre.
With this investment Endress+Hauser – South Africa is
now well positioned to support our customers with high
quality and traceable workshop flow calibration and
verification.

The Flow Calibration Centre has a maximum flow rate of

110m3/h and its design is based upon on a closed loop
water system. The water tank is smaller than previous
designs and contains only 200 litres of water. To achieve
this flow rate, Variable Speed Drives (VSD’s) and pumps are
used. This design ensures optimum stability of flow rates
across the required Flow ranges.
The Calibration Process is fully automated and uses
the specialised FlowCal Expert software to control and
monitor the entire calibration process via a central
Computer. The all-important Calibration Certificate is
automatically generated and printed from the FlowCal
Expert software.

There are four Promass Coriolis Master Meters used

to compare the customer flow meter (Unit Under Test
(UUT)) response and accuracy across the applicable flow
range. These master meters are annually calibrated at
Endress+Hauser Flowtec in Switzerland, traceable to ISO
17025 international standards.

In December 2013 Endress+Hauser – South Africa will

participate in a global Proficiency Test and a comparison
of the new Flow Calibration Centre performance with
 100% traceability = 100% confidence 13

100% traceability = 100% confidence

Laying all the cards on the table
“Only fully traceable calibration rigs to ISO/IEC 17025 can really be trusted.” Is that true? Yes, because verification
comparisons between device under test, calibration rig, test equipment and a country’s hierarchically highest
“national standard” are the only way of conclusively establishing the end-to-end traceability of measured values – and
consequently of the measuring uncertainty stated by the device manufacturer. This is one of the main reasons why
Endress+Hauser has had all flow calibration rigs accredited by official bodies.

The International Prototype Kilogram (at BIPM, France)

• International Prototype Kilogram (IPK) = global reference and basic

unit of mass. The Bureau International des Poids et Mesures (BIPM),
founded in 1875, keeps the IPK under lock and key in a vault on its
premises in Sèvres near Paris (France).
+-0.000001%
• In 1950, 1991 and 2003 comparison measurements for verification
took place between the IPK and Switzerland’s replica No. 38.
• Measuring uncertainty of the verification:
±0.000001% (±10 micrograms)
The national standard (national institute of metrology)

• Verification of the standard weights used by Endress+Hauser every

5 years by the Swiss Federal Office of Metrology METAS, using a
mass comparator and national reference weights (national reference
standards)
+-0.0001%
• Measuring uncertainty of the METAS 500 kg reference weight
(set 502, class E2): ±0.0001% (0.5 gram to 500 kg)
• Regular verification of the reference weights against Switzerland’s
replica No. 38 of the IPK every 10 years
The gravimetric scales (Endress+Hauser)

• Gravimetric scales of the PremiumCal calibration rig for measuring

the reference flow values
• Regular verification of the scales every 2 weeks with standard weights
(= internal reference standard)
+-0.0016%
• Measuring uncertainty of the standard weights (class F2): ±0.0016%

The calibration rig (Endress+Hauser)

• PremiumCal calibration rig for testing Promass 83F/84F

• Measuring uncertainty: ±0.015%
•
•
Accredited to ISO/IEC 17025 by the Swiss Accreditation Service (SAS)
Annual SAS audits of the facility
+-0.015%

The master meter (in the Flow Calibration Center,

Sandton, Johannesburg)

• Promass 83F for metering mass flow:

– Exact balancing of material flows
– Precise dosing of costly active ingredients
+-0.05%
• Measuring accuracy: ±0.05%
• Use of Premium Cal

(Measuring uncertainty conforming to k = 2)

14 One piece of advice
Customer Training
“Preparing for optimised Reactive Maintenance”
What is the importance of Customer Training for the Installed Base?
Technical training is a vital part
of reactive maintenance planning
(breakdown planning). Suitably
trained maintenance personnel are
integral to effective and timeous
response to breakdown situations.
Of course, breakdowns are the most
unfavourable maintenance situation
that a process faces. These reactive
events lead to loss of production and
these in turn have a financial, and in
most cases, quality impact.
Training is the ideal platform for
companies to improve their in-house
skills as well as ensuring that new
technologies are kept abreast of.
Training also serves to motivate the
employee and maximise their value
to the maintenance team that they
are part of. Training, combined with a
personal development plan, cultivates
an environment of success and growth,
thereby enhancing the sustainability of
the Installed Base availability.
Direct benefits of training to the
employer include a maintenance team
that has the capability of reacting
to, and minimising, plant outages.
Cost savings due to less production Our training team offers training on
loss and enhanced efficiency of the all products and services found within
Installed Base instrumentation are the Endress+Hauser basket, as well
also direct benefits. as an ever increasing portfolio for 3rd
party hardware and technology.
An important maintenance
consideration is that reactive The importance of training cannot
maintenance strategies do not only be ignored: optimised maintenance
depend on trained personnel! Other is possible when “theory and practice
factors to be considered are spare meet”. This value can be unlocked
parts holding strategies, tooling by effective and
requirements and management, and relevant training of
approved service provider support your maintenance
definitions. Endress+Hauser’s Added team.
Value Services Team can consult
with, and support you in this strategy
development.
Training courses facilitated by
Endress+Hauser provide the
participants with the necessary skills
and techniques. This content has both
a theoretical and practical (hands-on)
focus. Training is offered based upon
a 3-tier format: basic, advanced and
Enquiries:
finally expert levels. A conclusion
Glenn Smith
to each training session is a formal
Added Value Services,
assessment of both the theoretical
Development Manager
and practical content covered in the
glenn.smith@za.endress.com
respective training session.
16 All-in-one

All-in-one
Measuring, calibrating and documenting – the new Memobase
Plus offers everything for highly efficient sensor management.

Jessica Nentwich, Product Manager

Calibrating in a process environment in order to optimize

measurement quality. Does it have to be that way?
No! Imagine you could calibrate all of the inductive
Memosens sensors from a process while sitting
comfortably in a laboratory. Imagine you could
call up all of the calibration and measured values,
data about the operating condition and similar
information with just the click of a mouse at any
time. Thanks to Memobase Plus this is now
reality – and this is for up to four sensors at
the same time.

Memobase Plus is based, just like the Liquiline

platform, on the Plug & Play concept. The intelligent
software recognizes digital Memosens sensors (pH/
redox, conductivity, DO, chlorine) automatically and
provides the appropriate functions. The program is
simple and easy-to-understand, sorted by work tasks and
designed with instructional assistance. Thus, safe, error-
free work is built-in.

i Time savings Plug & Play with up to four sensors

simultaneously
Better quality management Seamlessly documented
traceability ensures compliance with audit guidelines –
manual documentation is a thing of the past
More flexibility Any combination of any sensors using
Memosens technology
Improved comparability Identical measuring
technique in a process and in the lab minimizes
measured value differences and misinterpretations

Analysis in
simple terms
Understanding the in and outs of liquid analysis is no simple task. In
each wazzup, I explain a measuring principle or a method of operation.
This time: two-wire vs. four-wire.
A good sensor alone is not much use if
the information cannot be evaluated.
Transmitters take on this task by
convert- ing the sensor’s signal into an
electrical signal and sending it to the
process control system. But what do
the terms “two-wire” and “four-wire”
mean in this context?
Example: Liquiline CM42 Digital
two-wire technology based on HART,
PROFIBUS PA or Foundation Fieldbus
fieldbuses. In this case, the current
and communication signals are sent
over the same line: one wire for the
way there and one wire for the way
back. Sometimes this can get a bit
crowded. Not much current flows at 4
to 20 mA, so only “modest” sensors
can be connected: one pH/redox,
conductivity or oxygen sensor per
Liquiline CM42.
Even the signals move forward com-
paratively slowly. The advantage:
Communication is less sensitive to
interference due to the low speed.
In addition, the Liquiline CM42
is available in a version for use in
hazardous areas.
Liquiline CM44 - the multiparameter and
multichannel controller is suitable for all memosens
sensors and digital sensors with memosens protocol.
Example: Liquiline CM44x Four-
wire transmitters can support
multiple analog outputs and “speak”
with PROFIBUS DP, HART, Modbus
or Ethernet. They are workaholics
and, in the case of the Liquiline
CM44, multitaskers. Power and
communications run in parallel on
separate pairs of wires. This is the
way to get signals racing to their
destination and a lot more current is
transmitted. This does not just allow
power-hungry sensors like a turbidity
sensor or Viomax to be connected,
it even allows multiple sensors to be
connected simultaneously. This saves
on costs compared to having many,
single pairs of transmitter sensors.
But the installation has to be planned
well and with precision to utilize the
strengths of four-wire technology
fully, since the lightning-fast signal
transmis- sion is sensitive and can
pose problems if there are installation
errors. This complex overall system
also makes Ex certification much
more costly, which is why the
Liquiline CM44 has to do without it.
Liquiline CM42 - the high-performance
2-wire transmitter can be used in hazardous
and non-hazardous locations.
Analysis in simple terms 17
i Wires and channels
A “wire” refers to the
connection from the control
system to the transmitter;
“channel” refers to the connection
from the transmitter to the
sensor. Accordingly, Liquiline
CM44 is a four-wire device with
up to 8 channels. Liquiline CM42
is a two-wire device with one
channel.
i Fieldbuses A fieldbus
protocol is the “language”
that a control system and field
devices share. It is what makes
efficient process automation
possible in the first place.
Questions,requests,
suggestions?
What would you like to have
explained in simple layman’s
terms? Drop me a mail at
jan.swart@za.endress.com
18 Africa in focus

AFRICA-in-FOCUS
The year end is approaching fast and the Management
team has already submitted proposed Sales Budget
numbers for 2014. When this happens, all of us suddenly
realize how fast the year has gone past, we reflect on past
and present issues and we certainly ponder the New Year
and its challenges.
Endress+Hauser Africa’s business, has certainly had some
challenges in 2013 with some projects not realizing,
but we stood firm through the challenges and remained
focused on our clients objectives and needs. In this regard,
we are driving the Sales goals and budgets, towards
double digit growth in excess of 25%, for the African
market for 2013.
The current Exclusive Sales Representative Model, adopted
by Endress + Hauser in the mid 2000’s, made it possible
for Endress+Hauser to focus on 11 Sub Equatorial and
East African countries.
Past Marketing Events
Endress+Hauser have recently hosted 2 main exhibition
events, in collaboration with our Representatives in
Botswana and Namibia.
Botswana – Electra Mining 2013
Endress+Hauser and Instrumentation Services participated
in the first Electra Mining Exhibition held in Botswana at
the Fairgrounds in Gabarone. The event was well attended
by both exhibitors and delegates alike and we hosted more
than 200 engineers, managers and decision makers of the
mining sector and associated sectors on our stand. E+H
also provided training to 63 delegates, in respect of E+H
Instrumentation for Flow, Pressure, Level, Temperature
and Analytics.

In 2014, Endress+Hauser will embark on an expanded

vision, by increasing our Sales and Service focus, through
the inclusion of Re-Seller networks. These Re-Seller
networks will add significant face value to our clients,
through their visits, their technical competence and their
Botswana - Electra Mining
abilities to reach areas, which were not adequately covered
through our Exclusive Representative model.
Namibia – 9th International IWater Re-use Conference
Endress+Hauser and Eco Group of Companies
The Africa team will also be expanded in 2014, through
participated in the 9th International Water Re-Use
the appointment of a technical specialist, internal sales
Conference, held in Windhoek, Namibia. The Water Re-
engineer, to help reduce quote backlogs and assist
Use conference brought key market players, suppliers,
customers with advance solutions and service quotes.
consultants and delegates together, over a 3 day period,
For the Re-Seller network, we encourage companies which
where keynote speakers covered various topics of interest
are based in Africa, with suitable technical instrumentation
like technologies, best practices and International trends.
and automation expertise, too contact us and enquire about
Delegates could then attend the exhibition and later have
Endress + Hauser’s Re-Seller opportunities.
informal discussions with water projects companies,
suppliers and consultants.

Enquiries:
Hannes Ackermann
Africa Sales Manager
hannes.ackermann@za.endress.com
Namibia - 9th IWater Re-Use Conference
 Local temperature certification and testing 19

Local temperature
certification and testing

Endress+Hauser Pyrotemp is home to our local

temperature calibration laboratory. Established to
international standards, in July it received the ISO17025
accreditation by the South African National Accreditation
System (SANAS). (Facility accreditation number is 367).

The local production centre was already accredited as an

ISO9001 facility in April 2011 by the Swiss management
quality assessment company SQS Group (SQS)
All calibration devices are traceable and certified
according to international standards monitored by the
independent authorities DKD , SIT and SANAS thereby
ensuring the highest quality and accuracy of our factory
calibrations.

Factory calibrations can be issued by any laboratory,

whereas calibrations made to SIT, DKD or SANAS
accreditation must be performed in an accredited
laboratory and are accepted worldwide.

Endress+Hauser Pyrotemp has the capability to handle

temperatures from -20 ºC to +1550 ºC thus making it one
of the most advanced temperature calibration facilities in
South Africa.
20 Purchasing made easy

Are YOU ready for e-Procurement

(electronic procurement)?
What is e-Procurement?

e-Procurement (electronic procurement, sometimes also known as supplier

exchange) is the business-to-business or business-to-consumer purchase
and sale of supplies, work, and services through the Internet as well
as other information and networking systems, such as electronic data
interchange and enterprise resource planning.
(Definition taken from Wikipedia)

• e-Procurement involves electronic data transfers to
support operational, tactical and strategic procurement.
• e-Procurement has therefore been around for much
longer than the term itself which first came into usage
after the establishment of the internet in the 1990s.
• From the 1960s until the mid 1990s, e-Procurement
primarily took the form of electronic data interchange
(EDI).
• EDI is an application whereby electronic messages
can be exchanged between computer programs of two
separate organizations.
• Nowadays, e-Procurement is often supported by
internet technologies and is becoming more prevalent
as displayed in the chart.
• e-Procurement is more than selling goods and services
online: it’s using online resources and tools to do
business better - more efficiently and productively. It’s
about making and saving money online.

High Internet tools

& platforms
to replace
t traditional
en
em Internet tools procurement
rocur
& platforms to
E-P
e.g. fully integrated
complement e-markets,
traditional automatic stock
Technology

Internet as procurement replenishment

communication e.g. online supplier
channel databases,
to support e-catalogues, web-
Electronic traditional enabled EOI
systems procurement
to support e.g. E-mail, websites
traditional
Traditional procurement
procurement e.g. Mainframe, PC,
Low mainly paper-based ERP, EDI

Old Methodology New

 e-Procurement 21

Endress+Hauser e-Procurement offerings
Endress+Hauser offers you comprehensive tools for your procurement process. From the first piece of information to the
delivery status – the entire procurement chain is now available online via your browser, offline on your computer or as
an integrated solution adapted to suit your procurement process.

Electronic procurement solutions

Online/offline solutions Integrated solutions

Information Homepage RFQ ERP to ERP
Selection Download area Quotation integration
Applicator Electronic
Configuration Delivery status Purchase order catalog
Online shop Shopping cart
Purchase order Configurator Confirmation interface
e.g. OCI
Delivery status Invoicing

www.endress.com/e-business

Online Solutions
By using the Online Shop (www.za.endress.com/shop) you will be able to achieve the following benefits:
• The quickest & easiest way to order Endress+Hauser products
• The entire procurement chain online – from the first piece
of information to the delivery status
• All updated products & prices available 24/7
• Available only with a web browser
• Save time and costs during purchasing phase
• Quality, transparency, flexibility and autonomy
Use of the Online Shop is FREE OF CHARGE

Integrated Solutions
Solutions adapted to suit your specific procurement process.
• Electronic catalogs (e-Catalog) - The easiest solution for repeat ordering of products. Custom-made catalogs adapted
to suit your needs with your conditions. Simple, error-free repeat ordering. Ideal solution for the procurement of
standardized products (e.g. in MRO business)
• Shopping cart interface (e.g. OCI, Ariba punchout) - The flexible solution for any requirement. Integration of our
OCI configurator in your e-Procurement processes. Ariba punchout directly to the Endress+Hauser Online Shop. No
expenditure required for data maintenance or updates. High level of flexibility due to complete functionality of the
online shop.
• ERP to ERP integration - Connecting business processes – All transaction data for quotations, orders, order
confirmations and invoices is efficiently exchanged between the ERP systems.
• Directly or indirectly via Marketplaces (e.g. M2North, Quadrem, Webportunities, etc)

Benefits of e-Procurement
• Reduced procurement process costs (60%)
• Increased process control and quality
• Faster product delivery
• More flexibility (24/7) Enquiries:
Deshini Govender
So, are YOU ready for e-Procurement. e-Business Specialist
Contact us for assistance and let us help YOU make deshini.govender@za.endress.com
your procurement easier and quicker
22 Endress+Hauser Seminars

Endress+Hauser Golf Day

Endress+Hauser Events 23
Contact

Endress+Hauser (Pty) Ltd

S Commerce, Crescent West
Eastgate, Ext 13, Sandton

Tel: +27 (0) 11 262 8000

Fax +27 (0) 11 262 8064
info@za.endress.com
www.za.endress.com