Sie sind auf Seite 1von 18

DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344


This FRANCHISE PARTNER AGREEMENT (“Agreement”) is made and executed on 31 day of

December, 2019, at Palwal (Place of Execution).


BT TECHLABS PRIVATE LIMITED, a private limited company incorporated under the

Companies Act, 2013 and having its registered office at N-507, C-1/5, Nitika Tower-1,
Commercial Complex, Azadpur, New Delhi-110033 (hereinafter referred to as the “Company”
(which expression shall unless it be repugnant to the context or meaning thereof, mean and
include its successors-in-interest and permitted assigns) of the FIRST PART;


Hemant, an adult Indian citizen residing at H. No 69,VILLAGE kakrali,palwal,haryana hereinafter

referred to as “Franchise Partner”, which expression shall, unless it be repugnant to the context or
meaning thereof, be deemed to mean and include his/her successors, administrators, legal heirs
and permitted assigns) of the SECOND PART.

The Company and the Franchise Partner shall hereinafter collectively be referred to as “Parties”
and individually as “Party”.


(A) The Company is engaged in the business of providing and installing in-vehicle Global
Positioning System (GPS) tracker (Product) and software platform for fleet management

(B) The Franchise Partner is desirous of selling the products of the Company relating to the
VTS and related equipment for the purpose of implementation of VTS in the vehicles of
certain end users.

(C) The Company, based on the representation of the Franchise Partner, is desirous of on-
boarding the Franchise Partner, to sell its products to the end users, on the terms and
conditions set forth in this Agreement.



Page | 1
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

1.1. Definitions: In this Agreement, including in the Recitals hereof, the following words,
expressions and abbreviations shall have the following meanings, unless the context
otherwise requires:

1.1.1. “Agreement” means this Franchise Partner Agreement and any Annexures hereto,
whether attached or incorporated by reference;

1.1.2. “Applicable Law” shall mean any statute, law, regulation, ordinance, rule,
judgment, notification, rule of common law, order, decree, bye-law, government
approval, directive, guideline, requirement or other governmental restriction, or
any similar form of decision of, or determination by, or any interpretation, policy
or administration, having the force of law of any of the foregoing, by any
Authority having jurisdiction over the matter in question, whether in effect as of
the date of this Agreement or thereafter;

1.1.3. “Authority” shall mean any national, state, provincial, local or similar
government, governmental, regulatory or administrative authority, branch,
agency, any statutory body or commission or any non-governmental regulatory or
administrative authority, body or other organization to the extent that the rules,
regulations and standards, requirements, procedures or orders of such authority,
body or other organization that have the force of Applicable Law or any court,
tribunal, arbitral or judicial body, or any stock exchange of the India or any other

1.1.4. “Customer/End user/User” shall mean and include the customers and the leads
which are converted into customer as referred/introduced by the Franchise
Partner to the Company for the purpose of availing Company’s Product and
Services of the company.

1.1.5. “Confidential Information” means, with respect to each Party, any information or
trade secrets, schedules, business plans including, without limitation, commercial
information, financial projections, client information, administrative and/or
organizational matters of a confidential/secret nature in whatever form which is
acquired by, or disclosed to, the other Party pursuant to this Agreement, but
excluding information which at the time it is so acquired or disclosed, is already in
the public domain or becomes so other than by reason of any breach or non-
performance by the other Party of any of the provisions of this Agreement and
includes any tangible or intangible non-public information that is marked or
otherwise designated as ‘confidential’, ‘proprietary’, ‘restricted’, or with a similar
designation by the disclosing Party at the time of its disclosure to the other Party,
or is otherwise reasonably understood to be confidential by the circumstances
surrounding its disclosure;

Page | 2
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

1.1.6. “Force Majeure Event” means an act of God, war, civil disturbance, strike, lockout,
act of terrorism, flood, fire, explosion or legislation or restriction by any
government or other authority, or any other similar circumstance beyond the
control of any Party, which has the effect of wholly or partially suspending the
obligations hereunder, of the Party concerned during the continuance and to the
extent of such prevention, interruption or hindrance;

1.1.7. “Invoice” shall mean the invoice raised:-

(a) By the Company to the Customer/Franchise Partner for the purchase of the
GPS Devices and shall contain the requisite details.

(b) By Franchise Partner to the Company for payment of commission under this
Agreement (Commission Invoice)

1.1.8. “Territory” means the territorial limits of India;

1.1.9. “User(s)” means the end user to whom the Franchise Partner sells the products of
the Company.

1.2. Interpretation:

1.2.1. Heading and bold typeface are only for convenience and shall be ignored for the
purpose of interpretation.

1.2.2. Other terms may be defined elsewhere in the text of this Agreement and, unless
otherwise indicated, shall have such meaning throughout this Agreement.

1.2.3. References to this Agreement shall be deemed to include any amendments or

modifications to this Agreement, as the case may be.

1.2.4. Unless the context of this Agreement otherwise requires:

(a) the terms “hereof", “herein”, “hereby”, “hereto” and derivative or similar
words refer to this entire Agreement or specified Clauses of this
Agreement, as the case may be;

(b) references to a particular section, clause, paragraph, sub-paragraph or

schedule, exhibit or annexure shall be a reference to that section, clause,
paragraph, sub-paragraph or schedule, exhibit or annexure in or to this

Page | 3
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

(c) reference to any legislation or law or to any provision thereof shall

include references to any such law as it may, after the date hereof, from
time to time, be amended, supplemented or re-enacted, and any reference
to statutory provision shall include any subordinate legislation made from
time to time under that provision;

(d) references in the singular shall include references in the plural and vice
versa; and

(e) references to the word “include” shall be construed without limitation.


2.1. With effect from (“Effective Date”), the Company hereby appoints the Franchise
Partner on a non-exclusive basis, to sell to the Users, the products of the Company


3.1. This Agreement shall come into force with effect from the Effective Date, and unless
otherwise terminated by the Parties pursuant to the provisions of this Agreement, it
shall continue to remain in existence for an initial period of 12 months (“Initial Term”).

3.2. Unless this Agreement is earlier terminated pursuant to the provisions of this
Agreement, this Agreement shall renew for a further period of such term as may be
mutually agreed between the parties (“Renewal Term”).

3.3. The Initial Term and Renewal Term shall together be referred to as the “Term” of the


Page | 4
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

For Billing Model and Conditions refer Annexure A


5.1. The Franchise Partner hereby represents, warrants, and covenants that:

5.1.1. He/she/it is qualified to transact business in all locations where the performance of
his/her/its obligations hereunder would require such qualification;

5.1.2. He/she/it shall inform the Company upon becoming aware of any event (actual or
anticipated) or other development which is reasonably likely to have a material
adverse impact upon the Franchise Partner’s ability to comply with his/her/its
obligations under this Agreement; and

5.1.3. This Agreement does not conflict with any of his/her/its existing contracts.

5.2. Each Party represents and warrants to the other Party that:

5.2.1. It has all necessary rights, powers and authority to enter into and perform this

5.2.2. The execution and performance of this Agreement by it shall not violate any
Applicable Law and shall not breach any agreement, covenant, court order,
judgment or decree to which such party or by which it is bound; and

5.2.3. It shall, at its own cost, obtain and maintain all permits and licenses applicable or
necessary for the performance of its obligations herein.


The Franchise Partner shall, at all times, comply with his/her/its obligations as mentioned

6.1. Ensure that business is continuing satisfactorily in the region and will make all effort to
ensure continued growth;

6.2. Work closely with the Company’s Sales & Support Team to ensure highest customer

6.3. Not sell products or services of any other telematics or vehicle tracking system provider
other than Company;

Page | 5
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

6.4. Invest in local level marketing to promote business of the Company’s branded products;

6.5. Shall have in place all government approvals to purchase Products (inter-state) from the
Company and re-sell the same;

6.6. Ensure that all Users consent to the Terms of Use and the Privacy Policy of the Company
available at and

6.7. Shall be responsible for selling, installing, and retailing of GPS Devices in the region


7.1. Each Party shall at all times and at its own expense (a) strictly comply with all Applicable
Law, now or hereafter in effect, relating to its performance of this Agreement; (b) pay all
fees and other charges required by such Applicable Law; and (c) maintain in full force and
effect all licenses, permits, authorizations, registrations and qualification from any
Authority to the extent necessary to perform its obligations hereunder.

7.2. The Franchise Partner hereby agrees and acknowledges that he/she/it shall (either
himself/herself/itself or through his/her/its suppliers) be responsible for all warranties
(whether express or implied) and aftersales services relating to the Products, to the
maximum extent permissible under Applicable Law.


8.1. Each Party may be given access to Confidential Information from the other Party in order
to perform its obligations under this agreement. The Party that receives Confidential
Information shall be known as “Receiving Party”. The Party that discloses Confidential
Information shall be known as “Disclosing Party”.

8.2. The Receiving Party acknowledges that the Confidential Information is received on a
confidential basis, and that the Disclosing Party shall remain the exclusive owner of its
Confidential Information and of Intellectual Property rights contained therein. No license
or conveyance of any such rights to the Receiving Party is granted or implied under this

8.3. The Receiving Party shall:

(a) use the Confidential Information of the Disclosing Party only for purposes of
complying with its obligations under this Agreement and, without limiting the
generality of the foregoing, shall not, directly or indirectly, deal with, use, exploit

Page | 6
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

or disclose such Confidential Information or any part thereof to any person or

entity or for any purpose whatsoever (or in any manner which would benefit any
competitor of the Disclosing Party) except as expressly permitted hereunder or
unless and until expressly authorized in writing to do so by the Disclosing Party;

(b) use reasonable efforts to treat, and to cause all its officers, agents, servants,
employees, professional advisors and contractors and prospective contractors to
treat, as strictly confidential all Confidential Information. In no event shall such
efforts be less than the degree of care and discretion as the Receiving Party
exercises in protecting its own valuable confidential information. Any
contractors engaged by or prospective contractors to be engaged by the Receiving
Party in connection with the performance of the Services shall be required to
assume obligations of secrecy equal to or greater than the obligations that the
Receiving Party has assumed in this Agreement with respect to the Confidential

(c) not, without the prior written consent of the Disclosing Party, disclose or
otherwise make available the Disclosing Party’s Confidential Information or any
part thereof to any party other than those of its directors, officers, agents,
servants, employees, professional advisors, contractors or prospective contractors
who need to know the Confidential Information for the purposes set forth herein;

(d) not copy or reproduce in any manner whatsoever the Confidential Information of
the Disclosing Party or any part thereof without the prior written consent of the
Disclosing Party, except where required for its own internal use in accordance
with this Agreement; and

(e) promptly upon the request of the Disclosing Party, return and confirm in writing
the return of all originals, copies, reproductions and summaries of Confidential
Information or, at the option of the Disclosing Party, destroy and confirm in
writing the destruction of the Confidential Information;

8.4. Provided, however that nothing herein shall restrict in any manner the ability of either
Party to use or disclose Confidential Information owned by it in any manner whatsoever,
and the obligations of confidentiality herein shall apply to each Party only to the extent
that the Confidential Information or portion thereof is not owned by that particular


9.1. The Franchise Partner acknowledges that the Intellectual Property rights in all the
Products that have been developed by the Company and provided to the Franchise
Partner shall vest with the Company.

Page | 7
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

9.2. All the Intellectual Property already developed and/or owned by each Party shall
continue to vest with the concerned Party. Further, the trademarks, and trade dress of
either Party shall not be used or reproduced by the other Party without prior written
approval from the latter.

9.3. The Parties recognize that all third party Intellectual Property rights are the exclusive
property of their respective owners.


The Franchise Partner shall indemnify and hold the Company harmless from liabilities,
third party claims, costs, damages or expenses including legal costs, which the Company
may incur due to claims arising from or related to:

10.1. A breach of the terms of this Agreement by the Franchise Partner and/or his personnel;

10.2. Gross negligence, misrepresentation or willful misconduct by the Franchise Partner

and/or his personnel; or

10.3. A violation of any Applicable Law by the Franchise Partner and/or his personnel.


Under no circumstances shall the Company be liable to the Franchise Partner in any
amount for special, incidental, consequential, or indirect damages, loss of goodwill, work
stoppage, or exemplary or punitive damages.


The Franchise Partner agrees and undertakes that, during the Term of this Agreement,
and for a period of 36 (Thirty-Six) months thereafter, he shall not directly or indirectly
attempt in any manner to solicit from, any client/customer, or to persuade any person,
firm or entity which is a client/customer of the Company, to cease doing business or to
reduce the amount of business which any such client/customer has customarily done or
might propose doing with the Company.


13.1. Company shall have the right to terminate this Agreement, by giving written notice to
the Franchise Partner in the event that:

Page | 8
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

13.1.1. The Franchise Partner has committed a material breach of any of its obligations
hereunder which cannot be remedied; or

13.1.2. The Franchise Partner has committed a material or repeated breach of any of its
obligations hereunder and has failed to remedy such breach (if the same is capable
of remedy) within 15 (Fifteen) days of being required by written notice so to do.

13.2. Upon termination of this Agreement, any rights or authority granted by either Party to
the other Party shall terminate with immediate effect and all payments accrued before or
on the effective date of termination will become immediately due and payable. Subject to
the fulfillment of clause 4.2 (2).

13.3. Within 10 (Ten) days after any termination, upon the request of the disclosing Party, the
receiving Party will return or destroy, at the option of the disclosing Party, all
Confidential Information of the disclosing Party.

13.4. The accrued rights of the Parties as at termination, or the continuation after termination
of any provision expressly stated to survive or implicitly surviving termination, shall not
be affected or prejudiced in any manner.


14.1. Neither Party shall be liable for any failure or delay in performance of any obligation,
under this Agreement to the extent that such failure or delay is due to a Force Majeure
Event. The Party having any such cause shall promptly notify the other Party in writing
of the nature of such cause and the expected delay.

14.2. If, however, it is not feasible for a Party to prevent the occurrence of the Force Majeure
Event as a result of which that Party is prevented from performing its obligation for more
than 30 (Thirty) days due to such Force Majeure Event (“Aggrieved Party”), the other
Party may decide to release the Aggrieved Party from performing its obligation hereunder
or may modify the relevant provisions of this Agreement affected by the Force Majeure
event so long as the Force Majeure Event continues, in order to enable the Aggrieved
Party to perform its other obligations hereunder as so modified.


15.1. Entire Agreement: This Agreement, the Annexures and recitals hereto (which are hereby
expressly incorporated herein by reference) constitutes the entire understanding between
the Parties and supersedes all other discussions and understanding between the Parties.

15.2. Assignment: This Agreement and the rights and obligations herein may not be assigned by
either Party without the written consent of the other Party.

Page | 9
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

15.3. Amendments and Waivers: This Agreement may be amended only with the written
consent of both Parties. Any amendment or waiver effected in accordance with this
Clause 15.3 shall be binding upon both Parties.

15.4. Delays or Omissions: No delay or omission to exercise any right, power or remedy
accruing to any Party, upon any breach or default of any Party hereto under this
Agreement, shall impair any such right, power or remedy of any Party nor shall it be
construed to be a waiver of any such breach or default, or an acquiescence therein, or of
any similar breach or default thereafter occurring; nor shall any waiver of any other
breach or default theretofore or thereafter occurring. Any waiver, permit, consent or
approval of any kind or character on the part of any Party of any breach of default under
this Agreement or any waiver on the part of any Party of any provisions or conditions of
this Agreement, must be in writing and shall be effective only to the extent specifically set
forth in such writing. All remedies, either under this in the Agreement, or by law or
otherwise afforded to any Party shall be cumulative and not alternative.

15.5. Notices: Except as may be otherwise provided herein, all notices, requests, waivers and
other communications (“Notices”) shall be deemed to be delivered as provided herein: (a)
if delivered to the addressee by hand: upon the Notice being acknowledged by written
receipt by the addressee; (b) if sent by facsimile: upon the receipt of transmission report
confirming transmission; (c) if sent via an overnight courier: upon receipt (evidenced by
proof of delivery). The Notices shall be addressed to the Parties at the contact details
provided below. Each Party shall promptly inform the other Parties of any change to its
contact details.

To the Franchise Partner:

Address: H. No 69,VILLAGE kakrali,palwal,haryana
Phone: 9416511893

To the Company:
Address: 3rd Floor, Cybiz Call International, 309-310 Udyog Vihar, Phase-4, Gurugram,

15.6. Severability: The invalidity or unenforceability of any provision in this Agreement shall in
no way affect the validity or enforceability of any other provision herein. In the event of
the invalidity or unenforceability of any provision of this Agreement, the Parties will
immediately negotiate in good faith to replace such a provision with another, which is not
prohibited or unenforceable and has, as far as possible, the same legal and commercial

Page | 10
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

effect as that which it replaces.

15.7. Governing Law and Dispute Resolution:

15.7.1. This Agreement shall be governed by the laws of India and subject to the dispute
resolution provided for herein below, the courts of New Delhi shall have exclusive
jurisdiction to determine any disputes arising out of, under, or in relation, to the
provisions of this Agreement.

15.7.2. Subject to Clause 15.7.1 above, in the event of any dispute arising out of, under, or
in relation to, the terms and conditions of this Agreement, the Parties agree to
submit such dispute to arbitration.

15.7.3. Such arbitration shall be in accordance with the rules framed under the provisions
of the Arbitration and Conciliation Act, 1996 (which rules are deemed to be
incorporated in this Agreement by reference herein) and shall be held in Delhi.
All proceedings of such arbitration shall be in the English language.

15.7.4. The Tribunal shall consist of a sole arbitrator agreed to by both Parties. In the
event the Parties are unable to agree on who the sole arbitrator will be, the
dispute shall be finally settled by a sole arbitrator, appointed pursuant to Section
11 of the Arbitration and Conciliation Act, 1996 The language of the arbitration
shall be English.

15.7.5. The arbitral awards rendered shall be final and binding and shall not be subject to
any form of appeal. The successful Party may seek to enforce the award in an
appropriate jurisdiction, including India.

15.7.6. Each Party shall bear their own costs and expenses, incurred in connection with
the arbitration proceedings.

15.7.7. Nothing herein shall preclude either Party from seeking interim or permanent
equitable or injunctive relief, or both, from any court having jurisdiction to grant
the same. The pursuit of equitable or injunctive relief shall not be a waiver of the
right of the Parties to pursue any remedy for monetary damages through the
arbitration described in this Clause 15.7.

15.8. Survival: The provisions which are by their nature, intended to survive the termination of
this Agreement, shall survive the termination of this Agreement.

15.9. Conflict: In the event of any conflict between the terms of this Agreement and any other
agreement executed between the Parties, the terms of this Agreement shall prevail.

Page | 11
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

15.10. Counterparts: This Agreement may be executed in two (2) counterparts, each of which
when executed and delivered shall constitute an original of this Agreement but shall
together constitute one and only the Agreement.

IN WITNESS WHEREOF the Parties hereto have duly executed this Agreement as of the date and
year hereinabove first written.


By By

____________________________________ ____________________________________

Name: Bharat Bhushan Name: Hemant

Title: Senior VP Title: Owner

In the presence of: In the presence of:

Name: Sarvdeep
Name: Swati Pawar Email Address:
Email Address: Signature:


Page | 12
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344



Company to invoice to Franchise Partner as per the following rates:-

Particulars Amount
GPS Device and Service (upfront) 2000
Subsequent Renewal Charges 1200

Particulars Amount
GPS Device and Service (upfront) 6400
Subsequent Renewal Charges 2000

Invoicing Guidelines:

i. The Company shall raise an invoice upon receipt of Purchase Order from
Franchise Partner for the Consideration payable by the Franchise Partner to
the Company, for which franchise partner to release payment within 7 days of
generation of invoice.

ii. For Renewals,

a) Company to raise invoice to Franchise Partner upon receipt of renewal
request as raised by Franchise Partner based on the renewal amount as referred
in this Annexure, for which franchise partner to release payment within 7 days
of generation of invoice.

b) In the event of discontinuation of services of Franchise Partner, company to

invoice directly to customer for renewal/s and no commission payout shall
become applicable.

Note: - Further under this model, if Franchise Partner discontinues working

with the company, for any reason or if company discontinues this arrangement
then it/he shall be liable to provide the company with complete data relating to
the customer which shall include but not be limited to the price at which
devices are sold, renewal rates, if any as conveyed to customer, payments
received, pending payments, contact details of customer, etc.

Page | 13
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344




Bank Account Number 016005006793



Branch H-2, MODEL TOWN - III


Signature Signature

Page | 14
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

Service Level Agreement (SLA)

Effective Date: 31 December 2019

(By signing below, all Approvers agree to all terms and conditions outlined in this Agreement.)

Approvers Role Signed

Loconav Service Provider
Hemant Customer

Agreement Overview

This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between Loconav
and Hemant for the provisioning of services required to support and sustain Loconav GPS

This Agreement remains valid until superseded by a revised agreement mutually endorsed by
the stakeholders. It outlines the parameters of all services covered as they are mutually
understood by the primary stakeholders, which are:

1. Hardware
2. Installation & Servicing
3. Renewal

Page | 15
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

1. Hardware

1.1 Limited Hardware Warranty: All Loconav hardware products are covered by warranty for one
year from date of invoicing. This limited hardware warranty covers defects in materials and
workmanship in your Loconav-branded hardware products, including Loconav-branded
peripheral products.

This limited hardware warranty does not cover:

● Software, including without limitation, the operating system and software added to the
Loconav-branded hardware products through our factory-integration system, third-party
software or the reloading of software
● Non Loconav-branded products and accessories
● Problems that result, directly or indirectly, from:
○ External causes such as accident, abuse, or misuse of Loconav devices
○ Tampering of device by vehicle driver [Eg. Device Wiring cut]
○ Servicing not authorized by Loconav.
○ Usage that is not in accordance with product instructions.
○ Failure to follow the product instructions or failure to perform preventive
○ Using accessories, parts or components not supplied by Loconav.
○ Commercial hardware products that use, or in which have been installed, products
or components that have not been provided by Loconav.
○ Products with missing or altered service tags or serial numbers
○ Products for which Loconav has not received payment
○ Liquid damage of Loconav devices

1.2 Physical Damage: In case of physical damage of Loconav branded hardware, the customer
will be charged the first year annualised rate mentioned in the invoice for a replacement device.

2. Installation & Servicing

2.1 Installation: Installations Turn Around Time [TAT] given below:

Location Service TAT

Tier 1 Within 2 working days

Page | 16
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

Tier 2 Within 3 working days

Tier 3 Within 4 working days

Remote Area* Within 5 working days

Remote Area is any area beyond 10kms of a tier 3 city

2.2 Normal Servicing TAT & Charges: Following are the details of TAT & charges for normal
service requests [Please note that the service charges will be levied only if the Loconav-branded
hardware is out of warranty for one the many reasons listed in 1.1]

Location Service TAT# Charge

Tier 1 Within 2 working days Rs 300/visit

Tier 2 Within 3 working days Rs 400/visit

Tier 3 Within 4 working days Rs 500/visit

Remote Area* Within 5 working days Rs 500-Rs 800/visit

Remote Area is any area beyond 10kms of a tier 3 city
If couplers are required, committed service TAT increases by 2 working days. In case of special
requirements like SOS, Temperature Sensor, etc, Service TAT will depend on stock availability

2.3 Premium Servicing TAT & Charges: Following are the details of TAT & charges for premium
service requests [Please note that the service charges will be levied for Loconav-branded
hardware is out of warranty for one the many reasons listed in 1.1]

Location Service TAT# Charge

Page | 17
DocuSign Envelope ID: 7EDCBD69-151C-436F-8AE5-8AFD83403344

Tier 1 Within 1 working day Rs 1000/visit

Tier 2 Within 2 working days Rs 1000/visit

Tier 3 Within 2 working days Rs 1000/visit

Remote Area* Within 3 working days Rs 1200/visit

2.4 Timelines & Location Services: Some points to note pertaining to Installations & Servicing:

● Public Holidays in the state & Sundays are not included in “working days”
● Devices will be live in 0-6 hours^ , post Installation completion
● Cities in North-Eastern India are not included in Tier 1, Tier 2, Tier 3 - their committed TATs
& charges are equivalent to Remote Areas.
● Software Issues are addressed 24x7

Valid on working days in normal working hours [9am-7pm]

3. Renewals

4.1 Following are some standard operating guidelines that Loconav follows:

● Subscription Initiation: Billing date of customer starts 3 working days post Invoicing date
● Renewals: Loconav gives customers a grace period of 5 days from expiry date to make
pending payment - if payment is not completed in defined period, customer access to
Loconav dashboard is automatically revoked & has to be restarted by customer support post
payment confirmation.




Page | 18