A STUDY ON EMPLOYEE GRIEVANCE HANDLING SYSTEM

A first review report

(Submitted by AGALYA.M, Roll No: : Reg No: )

1 NEED FOR THE STUDY

A grievance handling system serves as an outlet for employee

frustrations, discontents, and gripes like a pressure release value on a
steam boiler. Employees do not have to keep their frustrations bottled up
until eventually discontent causes explosion. The existence of an
effective grievance procedure reduces the need of arbitrary action by
supervisors because supervisors know that the employees are able to
protect such behavior and make protests to be heard by higher management.
The very fact that employees have a right to be heard and are actually
heard helps to improve morale. In view of all these, every organization
should have a clear-cut procedure for grievance handling.
2 REVIEW OF LITERATURE

Gordon, M.E. and Miller, S. (1984) stated in his study that the issues of grievances were
normally associated with dissatisfaction among employees which were mainly related
to salary,working procedure and working facilities.
Dr. Nilesh Thakre (2013) stated in his study about resolving grievances,aggrieved
employees will file their dissatisfaction through grievance procedure and their immediate
managers or supervisors were responsible to take action within period given. Therefore,
immediate supervisors were responsible to settle the grievance as they were the nearest
personnel that represent managerial team, thus the result of the study is that the argument
on the vital role played by supervisors in managing employees’ grievances paralleled that
of past studies.
PRIMARY OBJECTIVE

To study the employee grievance handling system practiced in S.V.S

Engineering Works,Chennai
To find whether the grievance handling system identifies that the
employee problems were recognized and appropriately reviewed in a prompt
and timely manner.

SECONDARY OBJECTIVES
To find the opinion of employee that causes grievances in the
organization.
To analyse the employee level of satisfaction in the grievance handling
methods.
To identify relationship between factors influencing the effectiveness of
the grievance handling in the organization.
 4 METHODOLOGY

The descriptive research design used in this project, the primary data
were collected directly from the employees through the questionnaire
method. The sampling unit for this study is 80 employees of S.V.S
Engineering Works.The sample size taken for this study is 60. The
sampling used in this study is probability sampling method i.e., Simple
Random Sampling technique was employed to choosen the sample. The
secondary data which are collected from some other sources such as
journals, magazines and websites. The study confined to a period of 45
days. The various tools and techniques used in this study was Simple
percentage method, Weighted Average Ranking Method and Chi-Squrae
analysis.
5. WORK DONE SO FAR
Work completed till the first review must be highlighted.

6 WORK TO BE DONE
Work to be completed further must be listed with a time frame.

7 LIMITATIONS

1. The sample size was limited to 100 respondents.

2. The study has been conducted for a limited period of time.
3. The research was conducted only in S.V.S Engineering Works and hence,
the findings and suggestion may or may not be applicable to other
company.
4. The accuracy depends upon the respondent‘s information.
EXPECTED DELIVERABLES

To provide employees with a course of action that they have a complaint (which
they are unable to decide through regular communication
To provide points of contact and timescales to resolve problems.

To try to resolve problems without alternative to other employment.

REFERENCES

1. Aswathappa. K. (2013), ―Human Resource Management - Text and Cases‖,

Published by Tata McGraw Hill Education Private Limited, New Delhi,
Seventh Edition.

2. BiswajeetPattanayak (2006), ―Human Resource Management‖, Published

by Prentice Hall of India Private Limited, New Delhi, Third Edition.

3. Dr.C.B.Gupta (2007), ―Human Resource Management‖, Published by

Sultan Chand & Sons Company Limited, New Delhi, Eighth Edition.

(SIGNATURE OF STUDENT) (SIGNATURE OF GUIDE)