Article Citation:

Sunday Olarinre Oladokun and Cyril Ayodele Ajayi (2018) Assessing users' perception of Facilities Management
services in a Public University: A case study approach. Journal of Facility Management Education and Research:
2018, Vol. 2, No. 2, pp. 62-73.

https://doi.org/10.22361/jfmer/00071

Facilities play a vital role in the attraction and retention of quality staff and students in tertiary institution. Hence, the
perception of these facilities users is important in assessing Facilities Management (FM) services. Few studies exist
in Nigeria on FM practice in tertiary institutions. Therefore, this study investigated the perception of staff and students
on FM services within the campus of one of the foremost public universities in Nigeria.

Karna and Julin (2015) examined what constitute satisfaction for both staff and students. The authors utilized
statistical assessment method to assess the responses of both staff and students from two campuses of a University
in Finland. The study revealed that the features of satisfaction differ between students and staff and even between
campuses. However, while Karnal and Julin (2015) investigated what staff and students are looking for in facilities
and FM services, this present study focuses on the level of satisfaction of these categories of users.

Conditions of facilities in schools and their effects on users have also been reported in the literature. Facilities
maintenance practices in large public schools in the State of Texas by analyzing how facilities maintenance is
planned, managed and carried out by such schools and concluded that poor quality of facilities maintenance
management practice existed in large public schools in Texas. Whereas, Hopland and Nyhus (2015) found that there
is a relationship between satisfaction with school facilities and students' exam results. This underscores the
importance of efficient FM services in schools.

AicQoL2015Jakarta, Indonesia. AMER International Conference on Quality of Life The Akmani Hotel,
Jakarta, Indonesia, 25-27 April 2015 “Quality of Life in the Built & Natural Environment 3"

Citation: Assessment on the Condition of School Facilities: Case study of the selected public schools in
Authors:Gombak district Nuraihan Mohd Ibrahim* , Mariana Mohamed Osman, Syahriah Bachok, Mohd
Zin Mohamed
https://www.sciencedirect.com/science/article/pii/S1877042816302257

The adequate number of school facilities positively affects the teaching and learning process in the
school. The condition of school facilities has an important impact on student performance and teacher
effectiveness. This facilities provided extra learning and leisure opportunities for the whole school
community. This paper is aimed to assess the condition of facilities provided in the selected public
schools in Gombak district.

School facilities are one of the basic educational requirements that must be maintained in term of safety
and quality. Parents sometimes are taking into consideration the school facilities as the significant
criteria in the school selection. A good condition of school buildings and components support the
enhancement in teaching and learning progress in the school. School facilities condition is evaluated by
its performance to provide quality and satisfaction among the school community. School associated with
the learning concept where individuals share knowledge and information with each other. The
establishment of the school structure is influenced by the built environment. School facilities planning
and development affects the physical, educational and financial foundation of the school 230 Nuraihan
Mohd Ibrahim et al. / Procedia - Social and Behavioral Sciences 222 ( 2016 ).