LESSON PLANNING

EMOTIONAL INTELLIGENCE & LEADERSHIP

Prepared by: Prof. Shikha Arora

Course Manual
 PGDM 2018-20

COURSE FACILITATOR: Prof. Shikha Arora, e-mail:shikhaarora@its.edu.in

 I. COURSE OVERVIEW:

Intelligence quotient (IQ) gets you hired but emotional quotient (EQ) gets you promoted”. This
popular quote by Times magazine during late nineties has made the concept of emotional
intelligence more popular among people by highlighting its multiple implications and
applications. Today’s fast pace and high rate of change requires different skills for survival and
success. Higher stress levels require better handling abilities. Mentoring relationships are
particularly essential in times like these. Expertise in a particular field plays a lesser role, while
internal qualities like resilience, initiative, optimism, and adaptability are taking on new value.
This course will expose students to approaches and processes that can help in effectively leading
and managing others in organizations. The emphasis will be on creating effective leaders and
team members though a better understanding of various aspects of emotional intelligence. The
objective of this course is to acquaint the students with the principles of emotional intelligence,
help them to assess their own abilities, and guide them to heightened awareness of ways to grow
in these abilities.

II. COURSE TOPICS:

Unit: 1 INTRODUCTION

 Introduction to Emotional Intelligence

 Difference between EQ & IQ
 Brief history of emotional intelligence.
 Building blocks of Emotional Intelligence
 BarOn Model of Emotional Intelligence.
 Importance of Emotional Intelligence in business world

Unit: 2 THE INTRAPERSONAL REALM

 Overview of the Intrapersonal Realm

 Emotional self-awareness through instruments like FIRO-B, MBTI & EQ Instruments
 Why High Self-Awareness is the basic building block of Emotional Intelligence
 How low Self-Awareness Can Handicap your actions
 How to increase your self-awareness, putting all the self-awareness factors together

Unit: 3 THE INTERPERSONAL REALM

 Overview of the Interpersonal Realm

 I-It & I-You Concept
 Concept of “Dark Triad” to understand Empathy
  What makes a relationship, how to analyse a relationship, how to communicate at
appropriate levels, how to use the different levels effectively, putting all the interpersonal
expertise skills together

 Moving towards the emotionally intelligent Organization

Unit: 4 THE ADAPTABILITY REALM

 Problem solving
 Reality Testing
 Flexibility
 Stress Tolerance
 Impulse Control

Unit: 5 THE GENERAL MOOD REALM & PUTTING ALL TOGETHER

 Happiness
 Optimism
 Star performers
 Emotional Intelligence as ability

III. LEARNING OUTCOMES:

Students will be able to develop:

 the ability to accurately perceive, appraise, and express emotion.

 the ability to access or generate feelings on demand when they can facilitate
understanding of themselves or other persons
 the ability to understand emotions and the knowledge that derives from them,
 the ability to regulate emotions to promote emotional and social intelligence.
 the ability to be an effective leader with the proper knowledge & implementation of
Emotional Intelligence.

IV. PRE- REQUISITES:

Understanding & application of Emotional Intelligence at individual, group, organizational level

& to become an effective leader.
 V. BOOKS AND REFERENCES:
Emotional Intelligence by Daniel Goleman

The students may consult the following books for reference.

 Working with Emotional Intelligence by Daniel Goleman.

 Emotional Intelligence at work by HendrieWeisinger.
 Emotional Intelligence by Daniel Goleman.
 Raising your Emotional Intelligence, by Jeanne Segal
 The EQ Edge by Steven J. Stein and Howard E.Book.
 The Emotionally Intelligent Workplace by Daniel Goleman

VII. ASSESSMENT CRITERIA:

A. Internal Component Marks (40)

1 Assignment (1) Marks (10)

2 Individual class presentation (1) Marks (10)

3 Class Quiz (1) Marks (10)

4 Assignment (2) Marks (10)

B. End Trimester Examination Marks (60)

End term examination will be of 2.30 hrs.

VIII. SESSION PLAN

Topic Session Pedagogy References

Unit: 1 INTRODUCTION

Class Discussion and

Introduction to Emotional
Lecturesupplemented
Quotient & Emotional with an activity based Emotional Intelligence by Daniel
on questionnaire of Goleman
Intelligence, understanding of
1-2 Emotional Quotient
emotion
&psychology,Domains of
Emotional
Intelligence,Business
Oriented Model based on
Emotional Intelligence,
personal competencies &
social competencies
Comparison & difference
between Emotional Quotient
& Intelligence
Quotient,Emotional Tree,
Salovey and Mayer’s 4
fundamental aspects to Class Discussion and
Lecture supplemented
Emotional Intelligence.
3-4 with Group Activity
Building Blocks of Emotional
Intelligence, Brief history of
Emotional Intelligence,
Emotional Intelligence
&Leadership, Importance of
Emotional Intelligence in
Effective leadership

Class Discussion and Class notes and Emotional Intelligence

5-6 lecture by Daniel Goleman
Importance of Emotional
Intelligence in the business
Students’ Presentation
world,to understand if EQ or on the aspects related
to Emotional
IQ can be enhanced
Intelligence.
Business cases on Emotional Lecture supplemented
with a case study on The EQ Edge by Steven J. Stein and
Intelligence & Leadership
7-8 Emotional Intelligence Howard E.Book.
INTRAPERSONAL REALM
Introduction to Intrapersonal
Realm, understanding of
various aspects of
Intrapersonal
competencies:Self-awareness,
Assertiveness, Independence,
Self-regard, self-actualization:
Class Activity and
managing your emotions
Lecture cum Emotional Intelligence by Daniel
9-10 Discussion Goleman

Introduction to Interpersonal
realm , Understanding various
aspects of Interpersonal realm
: Empathy, Social
Responsibility &
Interpersonal relationship Class Discussion and
Lecture Emotional Intelligence at work by
Concept of I-It, I-You
11-12 HendrieWeisinger
Recap of the Interpersonal
Realm .
FIRO- B: measuring
instrument for emotional
intelligence based on
interpersonal relations ---
concept understanding and
practical understanding of the
concept through a Class discussion &
lecture supplemented
questionnaire
with Group Activity Emotional Intelligence by Daniel
13-14 Goleman

MBTI: Myer Briggs Type Class Discussion

Indicator – thorough &Lecture .
understanding of the concept Use of questionnaire.
by analysing different Presentation by the
psychological preferences of students.
different people. 15-16
Practical understanding of the
concept through a detailed
questionnaire to find one’s
own personality type &
apprehend others too.

Adaptability Realm :-
Introduction .
Understanding various
fundamental aspects related to
adaptability realm : Problem
solving, Flexibility, Reality
Testing

Class Discussion and

Lecture Emotional Intelligence at work by
17-18 Case Study HendrieWeisinger
The Dark Triad: - The dark
concept of Emotional
Intelligence , understanding the
concept through the Example
Class Discussion and
study of Mr. Donald Trump. Lecture supplemented
The Stress Management Realm with group activity on
situational Emotional Intelligence by Daniel
19-20 apprehensions Goleman
Recap of The Stress
Management Realm.
Understanding the fundamental
aspects of Stress Management:
Stress Tolerance & Impulse
Control- Their detailed study
Class Discussion and
through presentation. Lecture
Difference between thoughts & Presentation by the
student Raising your Emotional Intelligence, by
feelings
21-22 Jeanne Segal
ABCDE – Coaching Model
Role play and Team exercise
interpreting different aspects of Class Discussion and
Emotional Intelligence & Lecture.
Team Exercise & Role Working with Emotional Intelligence by
Leadership
23-24 plays Daniel Goleman
The General Mood Realm –
Happiness, optimism, Star
Performers, Emotional
Intelligence as ability.
Case study imparting an
understanding of different
aspects of Emotional
Intelligence like Adaptability,
Class lecture &
Resilience, Happiness, Discussion
Optimism, Stress management, Case study imparting
understanding of Raising your Emotional Intelligence, by
flexibility, problem solving etc.
25-26 various aspects of EI. Jeanne Segal
Quiz on all the aspects of
Emotional Intelligence and
Leadership from the complete
syllabus.
Recap of all the realms.
Discussion on application part Class Interaction
of building blocks of through Quiz and
discussion. Emotional Intelligence by Daniel
Emotional Intelligence.
27-28 Lecture & Discussion. Goleman
Concluding thoughts on
Emotional Intelligence with a
focus on its linkage with
Leadership. Students’
Class Interaction&
Presentations on the topics of discussion.
EI and Leadership Presentations given by
students in the class. Class notes and Emotional Intelligence
29-30 by Daniel Goleman

IX. SESSION DETAILS:

Session 1 and 2:This session will be an introductory session focusing on the concepts of
Emotions, psychology, fundamental understanding of Emotional Quotient, Intelligence Quotient
& Emotional Intelligence. Daniel Goleman’s and Salovey& Mayer’s concrete contribution to the
concept of Emotional Intelligence. Common agreements amongst various philosophers on
Emotional Intelligence, Five Domains of Emotional intelligence, Business Oriented Model based
on emotional intelligence, Personal competencies, social competencies
Pre-Reading: Working with Emotional Intelligence by Daniel Goleman

Issues for discussion in class:

 What Is Emotion
 What is psychology
 Basic definition of Emotional Intelligence given by Salovey& Mayer and Daniel
Goleman
 How IQ & EQ are related
 Philosophers common agreement on the term EI
 Five basic domains of Emotional Intelligence
 Business oriented model based on Emotional Intelligence
 What are personal & social competencies in relation to Emotional Intelligence
 Why does a good leader need to understand the emotions of his team members

Learning Outcomes: Students will be able to:

 Understand Emotion & Psychology

 Understand Emotional Quotient & Intelligence Quotient
 Understand Emotional Intelligence
 Understand the five basic domains of Emotional Intelligence
 Understand the Business Oriented model based on Emotional Intelligence
 Understanding the personal & social competencies

Session 3 and 4:This session covers the concept of Comparison & difference between Emotional
Quotient & Intelligence Quotient, Emotional Tree, Salovey and Mayer’s 4 fundamental aspects
to Emotional Intelligence.

Pre-Reading: Raising your Emotional Intelligence, by Jeanne Segal

Issues for discussion in class:

 Comparison& difference between Emotional Quotient & Intelligence Quotient

 Emotional Tree imparting knowledge of various aspects of EI
 Salovey& Mayer’s Four fundamental aspects To Emotional Intelligence
 Discussion on the aspect that why do people of average intelligence outperform people
with the highest level of intelligence, majority of time?

Learning Outcomes: Students will be able to:

  Understand the comparison & differences between Emotional Quotient & Intelligence
Quotient
 Understanding various basic aspects of EI through the Emotional Tree like decision
making, communication, flexibility, adaptability, presentation skills, social skills, trust,
anger management, empathy, change tolerance etc.
 Understanding Four Fundamental aspects to EI – Recognising emotions, understanding
emotions, regulating emotions, using emotions
 Understanding that high emotional quotient (or EQ) boosts career success, entrepreneurial
potential, leadership talent, health, relationship satisfaction, humour, and happiness.

Session 5 and 6:This session covers an understanding of BuildingBlocks of Emotional

Intelligence, Brief history of Emotional Intelligence, Emotional Intelligence &Leadership,
Importance of Emotional Intelligence in Effective leadership

Pre-Reading:Raising your Emotional Intelligence, by Jeanne Segal& Working with

Emotional Intelligence by Daniel Goleman

Issues for discussion in class:

 To know the brief history of Emotional Intelligence imparting knowledge that how did it gain
attention.
 The building blocks or the main 12 crucial competencies of Emotional Intelligence
 How does Emotional Intelligence become so crucial in becoming an effective leader?

Learning Outcomes: Students will be able to:

 Getting an insight to the brief history of emotional intelligence

 Understanding the concept and practicability of building blocks of Emotional Intelligence
i.e. the 12 main crucial competencies of EI -
 Emotional Self Awareness
 Emotional Self Control
 Positive Outlook
 Adaptability
 Achievement Orientation
 Empathy
 Organizational Awareness
 Influence
 Coach & Mentor
 Inspirational Leadership
  Team work
 Conflict Management
 Understanding the main 5 aspects of Emotional Intelligence required for effective
leadership

Session 7 and 8:This session covers the Importance of Emotional Intelligence in the business
world, to understand if EQ or IQ can be enhanced, Business cases on Emotional Intelligence &
Leadership

Pre-Reading: Working with Emotional Intelligence by Daniel Goleman

Issues for discussion in class:

 Importance of Emotional Intelligence in the business world
 Concept of ES-I Inventory
 Can EQ be enhanced?
 BAR-ON model by Reuven Baron
 Various business cases to gain an insight into effective leadership and how EI provides a
strong platform to become a good leader.

Learning Outcomes: Students will be able to

 Know the importance and criticality of Emotional Intelligence in gaining an edge in the
business world.
 Understand the concept of ES-I Inventory
 Can EQ of a person be enhanced?
 Bar-on Model by Reuven Baron which conceptualise that the 3 attributes (Emotional&
Social Facilitators, Competencies, Skills)determine , how effectively we as individuals –
 Understand and express ourselves
 Understand others and relate with them
 Cope up with daily demands

Session 9 &10 :This session covers theIntroduction to Intrapersonal Realm, Understanding of

various aspects of Intrapersonal competencies : Self-awareness, Assertiveness, Independence,
Self-regard, self-actualization : managing your emotions
Pre-Reading: The EQ Edge by Steven J. Stein and Howard E.Book.& Working with
Emotional Intelligence by Daniel Goleman

Issues for discussion in class:

 Concept of Intrapersonal realm & Intrapersonal relationship. “talking to one’s inner self”
 Various aspects of Intrapersonal Competencies :--- Self-awareness, Assertiveness,
Independence, Self-regard, self-actualization
 Importance of assertive behaviour vis a vis passive & aggressive behaviour
 How to manage ones’ own emotions to remain balanced , calm , understanding ,
compassionate, self regulated, self controlled , self reliant person.
 Why do good leaders must follow this approach.

Learning Outcomes: Students will be able to:

 Understand intrapersonal realm & various competencies associated to it like self

awareness, assertiveness , independence, self regard, self-actualization
 Know the importance of assertiveness in their behaviour at professional upfront as well as
at the personal upfront.
 Importance of ‘ self talk”

Session 11 &12:-This session covers Introduction to Interpersonal realm, Understanding various

aspects of Interpersonal realm : Empathy, Social Responsibility & Interpersonal relationship, concept of
I-It & I-You

Pre-Reading:: The EQ Edge by Steven J. Stein and Howard E.Book. & Working with
Emotional Intelligence by Daniel Goleman

Issues for discussion in class:

 Basic understanding of the Interpersonal Realm.\
 Various aspects of Interpersonal relationship.
 Concept of empathy & compassion
 Difference between Empathy & Sympathy
 Concept of social responsibility
 Concept of Interpersonal relationship
 Concept of I-It & I-You

Learning Outcomes: Students will be able to:

  Understanding the concept of the Interpersonal Realm
 Understanding empathy & compassion & its significance from the point of view of
emotional intelligence.
 Understanding the difference between empathy & sympathy through the examples
 Understanding ‘social responsibility’ and how to be an effective team leader and a
contributing team member.
 Understanding concept of I-It, I-You
 How interrelationship relationships can help you in improving your EQ. How to maintain
Interrelation relationships & its significance in gaining emotional intelligence and
becoming a star performer both at personal & professional levels.
 Why do good leaders must follow this approach?

Session 13 and 14 :This session covers the Recap of the Interpersonal Realm .
FIRO- B : measuring instrument for emotional intelligence based on interpersonal relations ---
concept understanding and practical understanding of the concept through a questionnaire .

Pre-Reading : Emotional Intelligence at work by HendrieWeisinger.& Working with

Emotional Intelligence by Daniel Goleman

Issues for discussion in class:

 Recap of the complete Interpersonal realm
 FIRO-B : Measuring instrument for emotional intelligence.
 History of FIRO-B
 The Six basics of FIRO-B
 Administration & Interpretation guidelines of FIRO-B
 Application exercises

Learning Outcomes: Students will:

 Learn about various aspects of Interpersonal relationships.

 Understand FIRO-B Model – the measuring instrument of emotional intelligence
awareness through self-awareness, communication, building relationships & conflict
management.
 Know the history & theory of FIRO-B
 The administrative & interpretation aspects of FIRO-B
 Practical utility of FIRO-B
  Understanding that what does FIRO-B do in terms of understanding one’s behaviour & its
effect on others, awareness of ones’ own strength & weaknesses, suggest possibility for
improving the way you relate to others.

Session 15 and 16:MBTI: Mayer Briggs Type Indicator – thorough understanding of the concept
by analysing different psychological preferences of different people.

Practical understanding of the concept through a detailed questionnaire to find one’s own
personality type & apprehend others too.

Pre-Reading: Working with Emotional Intelligence by Daniel Goleman

Issues for discussion in class:

 The MBTI Concept

 The personality assessment
 MBTI’s History
 Type preferences
 Preference Dichotomies
 Use of MBTI questionnaire to understand the concept well

Learning Outcomes: Students will be able to:

 Develop an understanding ofMBTI

 Analysing different psychological preferences of different people
 Developing understanding of type preferences
 Gaining knowledge of preference dichotomies & making different combinations of these
preferences to come to a conclusion of a particular personality type of an individual.
Session 17-18 :Adaptability Realm :- Introduction .
Understanding various fundamental aspects related to adaptability realm: Problem solving,
Flexibility, Reality Testing

Pre-Reading: Emotional Intelligence at work by HendrieWeisinger.& Working with

Emotional Intelligence by Daniel Goleman

Issues for discussion in class:

 The basic concept of ‘Adaptability’
 The threes scales of Adaptability – Flexibility, Reality testing, Problem solving
 What is the significance of flexibility, reality testing & problem solving in life.
 The situational analysis of these aspects
 The role plays & team exercises on various aspects

Learning Outcomes: Students will be able to:

 Understanding the flexible & realistic approach to solve the various problems at
professional as well as personal platforms.
 Developing the knowledge of three scales of adaptability – Flexibility, Reality testing &
problem solving
 Why is ‘Realitytesting’important in our everyday lives?
 Different ways of reality testing
 How do flexibility & problem solving can help us in getting adjusted our thoughts,
behaviour & emotions to a particular situation.
 Why do good leaders must follow this approach of adaptability.

Session 19 &20 :This session covers The Dark Triad: - The dark concept of Emotional
Intelligence. Understanding the concept through the Example study of Mr. Donald Trump.The Stress
Management Realm – Detailed Introduction through presentation.

Pre-Reading: : The EQ Edge by Steven J. Stein and Howard E.Book. & Working with
Emotional Intelligence by Daniel Goleman

Issues for discussion in class:

 The concept of Dark Triad in emotional intelligence

  The three main aspects of Dark Triad- Narcissism, Machiavellianism , psychopathy
 Understanding this darker concept through the example & case study of Mr. Donald
Trump.
 The introduction of ‘Stress Management Realm’.

Learning Outcomes: Students will be able to:

 Understand the concept of Dark triad with its three aspects – Narcissism,
Machiavellianism, psychopathy.
 Understand its perspective at work place
 Learning that people who possess such traits have malevolent qualities
 Basic understanding of the ‘Stress management realm’
Session 21 and 22: This session covers the concept of Recap of The Stress Management Realm.
Understanding the fundamental aspects of Stress Management: Stress Tolerance & Impulse Control-
Their detailed study through presentation.
Difference between thoughts & feelings

Pre-Reading:

Issues for discussion in class:

 Concept of The Stress Management Realm

 Stress Control & Impulse Control
 Situational analysis of Stress control & impulse control
 Its perspective at work place
 Difference between thoughts & feelings

Learning Outcomes: Students will be able to:

 Learn about the concept of the stress management

 Understand the two scales of stress management –stress control & impulse control
 Understand the perceptions relating to awareness of and ability to handle stress.
 Assess & analyse the symptoms, causes and effects of personal and academic stressors in
order to implement appropriate stress management technique.
 Understand positive stress
 Its implications at work place
 Why does a good leader should follow this stress management?

Session 23 and 24: This session covers ABCDE – Coaching Model (Concept explanation +
Discussion) Role play (Extempore) + Team exercise interpreting different aspects of Emotional
intelligence & leadership.

Pre-Reading: Emotional Intelligence at work by HendrieWeisinger.

Issues for discussion in class:

 ABCDE Model – The coaching model

 Its implications at work place.
 Recap of various building blocks of Emotional Intelligence & leadership through team
exercise and role play.
Learning Outcomes: The students will be able to:

 Learn that ABCDE is a coaching model or guide for objective writing and ensures
instructional goals are on point.
 Its implications at work place from the point of view of HR Manager or a team leader.
 Understand that ABCDE is based on emotive rational behavioural theory.
 Learn that it is a reflective process that helps in finally disputing one’s own beliefs and
create a new thought / behavioural process.
 A good leader must follow this coaching model.
Session 25 and 26: This session covers the concept of The General Mood Realm – Happiness,
optimism, Star Performers, Emotional Intelligence as ability.
Case study imparting an understanding of different aspects of Emotional Intelligence like positive
mood, Resilience, Happiness, Optimism, Stress management, flexibility, reality testing , problem
solving etc.

Pre-Reading: The EQ Edge by Steven J. Stein and Howard eBook. & Working with
Emotional Intelligence by Daniel Goleman

Issues for discussion in class:

 Concept of the ‘General Mood Realm’ and its two scales – happiness & optimism
 General mood as the by product or barometric indicator of overall emotional intelligence
& emotional functioning.
 The Star Performers
 Importance of EQ in becoming star performers
 Emotional intelligence as ability
 A case study showing importance of various scales of EI like stress control, happiness,
optimism, resilience, flexibility, reality testing etc.

Learning Outcomes: Students will be able to:

 Understand the concept of general mood realm & its two scales: happiness & optimism
 Understand the important role of positive emotions and happiness in responding to stress.
 Analyse the factors that increase, and do not increase, happiness and optimism
 Understand who are the star performers?
 Learn the gaining competitive edge of EQ over IQ in becoming star performers?
 Understand emotional intelligence as ability.
 Analysis of different aspects of EI through case study.
 Learn that a good leader needs to be enthusiastic & optimistic to spread happy positive
thoughts amongst his team members.

Session 27& 28: This session covers Quiz on all the aspects of EI from the complete syllabus.
Recap of all the realms.
Discussion on application part of building blocks of emotional intelligence.

Pre-Reading: Working with Emotional Intelligence by Daniel Goleman

Issues for discussion in class:
 Written quiz on all the aspects of Emotional Intelligence & Leadership.
 Recapitulation of all the 5 realms of Emotional Intelligence.
 Analysis of various situations related to application part of emotional intelligence &
leadership.

Learning Outcomes: Students will be able to:

 Understand the significance of different aspects of emotional intelligence and leadership.

 Develop the analytical skills concerning the emotional intelligence.
 Understand the practical approach of EQ.

Session 29 & 30: This session covers Students’ Presentations on the topics of EI.

Pre-Reading: The EQ Edge by Steven J. Stein and Howard E.Book.& Working with
Emotional Intelligence by Daniel Goleman

Issues for discussion in class:

 Significance of different aspects of emotional intelligence and leadership.
 Students presentations on various topics

Learning Outcomes: Students will be able to:

 Understand the significance of different aspects of emotional intelligence and leadership.

 Develop the analytical skills concerning the emotional intelligence.