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Sr.

IT Technical Support And Network Infrastructure


Dates EmployedJun 2015 – Jun 2018
Employment Duration3 yrs 1 mo
LocationPalembang Area, South Sumatera, Indonesia
 Help desk support, troubleshooting laptop and PC for hardware and software problem
 Handling for Bandwidth Management System
 Checking, maintenance and trouble shoot for Server room such as Make sure all equipments are working normally,
handled for the daily server room inspection, Room temp check, must be under 20°C, Router, switch, UPS, are running
normally for South Sumatera, Jambi, Bangka, Bengkulu and Lampung region.
 Handling for Intranet Problem For Connection such as Network down caused by ISP provider / FO Cut or down
caused by looping in network,etc.
 Installation and configuration for IT equipment, such as Wi-fi Device, PoE, Access Controller , Switch, CCTV, Huawei
IP – Phone, Fingerprint machine, Tv Android, Door Access, Network Printer Etc
 Responsibility for all of IT Device on Bandung and Lampung Regional office.
 Responsibility for all of electrically installation on Bandung and Lampung Regional office.
 PIC / responsible for Information Security from Bandung and Lampung Regional office.
 Handling for New Relocation and renovation Office Bandung and Lampung Regional office.
 Make a training for Information Security guidance for all of employees in Bandung and Lampung Regional office.

 Installing Operating System and configuring Huawei System software on employees Laptop (SPES, symantec
antivirus, CPM, Finlogon, I-Access, Join Domain, configuring outlook, configuring Lotus Notes, W3 Access)
 Handling Hardware and software for Laptop problems such as Email Issue ( Can’t send / receive email ), Reset
Password Domain/email/W3/Notes, Blue screen error, Reinstall, Resize Partition, data recovery, etc for Bandung and
Lampung Regional office.
 Help desk support, troubleshooting laptop and PC for hardware and software problem
 Handling for Bandwidth Management System
 Checking, maintenance and trouble shoot for Server room such as Make sure all equipments are working normally,
handled for the daily server room inspection, Room temp check, must be under 20°C, Router, switch, UPS, are running
normally for Bandung and Lampung Regional office.
 Handling for Intranet Problem For Connection such as Network down caused by ISP provider / FO Cut or down
caused by looping in network, etc.
 Installation and configuration for IT equipment, such as Wi-fi Device, PoE, Access Controller , Switch, CCTV, Huawei
IP – Phone, Fingerprint machine, Tv Android, Door Access, Network Printer Etc
 Responsibility for all of IT Device on Semarang Regional office.
 Responsibility for all of electrically installation on Semarang Regional office.
 PIC / responsible for Information Security from Semarang Regional office.
 Handling for New Relocation and renovation Office Semarang Regional office

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