Human Resource Management:

1. Which of the following activities constitute HRM?

i] Human Resource Planning

ii] Recruitment and Selection
iii] Job Design
iv] Campus Design

a. Both a and b
b. Both a and d
c. All a, b, and c
d. All the above

Answer
Answer: c. All a, b, and c

2. Referring the career development cycle, which stage begins when

a new employee joins an organization and finds a big gap to exist
between what the organization is and what the ideal organization
should actually be?

a. Exploratory stage
b. Idealistic stage
c. Establishment stage
d. Stage of disharmony

Answer
Answer: a. Exploratory stage

3. Match the Following

1] Career-need assessment i] Business groups

2] Profit centers ii] Officiating Assignment

3] Individual tested in an alien environment iii] Facility for self-development

4] Reimbursement of membership fees for joining a professional Body iv] Foreign Assignment

v] Responsibility of HRD Managers

vi] Assessment center

a. 1-v, 2-i, 3-iv, 4-iii
b. 1-iii, 2-iv, 3-vi, 4-v
c. 1-iii, 2-i, 3-iv, 4-vi
d. None of the above
Answer
Answer: a. 1-v, 2-i, 3-iv, 4-iii

4. Which of the following phases involves generating confidence in

the employee to open up and frankly share their perceptions, feeling
etc.?

a. Exploration
b. Action Planning
c. Appraisal Discussion
d. Rapport building

Answer
Answer: d. Rapport building

5. Which of the following expands the number of related tasks in the

job?

a. Job Specification
b. Job Description
c. Job Enlargement
d. Job Analysis

Answer
Answer: c. Job Enlargement

6. What is Quarter moon lighting?

a. Difficulty in time keeping

b. Part time job during off hours
c. Flexi time in one quarter of year
d. Flexi timing

Answer
Answer: b. Part time job during off hours

7. What is an organized group of employees who come together to

strengthen their bargaining position called as?

a. Job description
b. Welfare committee
c. Outside union
d. Trade union
Answer
Answer: d. Trade union

8. Which of the following is covered under the development function

of HRM?

i] Employee Training
ii] Career Development
iii] Organization Development
iv] Policy Development

a. Only i and ii
b. Only ii and ii
c. Only iii and iv
d. All i, ii and iii

Answer
Answer: d. All i, ii and iii

9. Performance appraisal helps in identifying the __________.

a. Training needs
b. Promotion policy
c. On the job training
d. Development requirements

Answer
Answer: a. Training needs

10. Sensitivity training in _________ is a method of changing

behavior through group processes.

a. Committees
b. Group of line managers
c. Organizations
d. Encounter groups

Answer
Answer: d. Encounter groups

11. Which of the following are contained in the sections of Job

Description?

i] Job Identification
ii] Description of duties
iii] Data recording
iv] Requirement in terms of skills, responsibilities etc

a. Only i
b. Both i and ii
c. i, ii and iii
d. i, ii and iv

Answer
Answer: d. i, ii and iv

12. TQM believes that quality reduces cost through reduced wastage,
greater productivity and __________ .

a. Reduced income
b. Increased turnover
c. Conformance to standards
d. Clear responsibility accounting

Answer
Answer: b. Increased turnover

13. Why is training and development important in organizations?

i] It improves quality
ii] It increases productivity
iii] It helps in facing the tough competition
iv] It helps the company fulfil financial needs

a. Only i and ii
b. Only ii and iii
c. All i, ii and iii
d. All i, ii and iv

Answer
Answer: a. Only i and ii

14. What do the following characteristics in an individual indicate?

i] Ability to take considerable responsibility

ii] Ability to influence and control others
iii] Problem solving skills

a. Search for security

b. Managerial competence
c. Dysfunctional competence
d. Technical-functional competence

Answer
Answer: b. Managerial competence

15. _______ is a methodology to evaluate various elements of HRD.

a. HRD Audit
b. HRD Systems
c. HRD Structures
d. HR Planning

Answer
Answer: a. HRD Audit

16. Lay off is temporary dismissal of surplus staff for a maximum of

________ days due to shortage of coal, power etc.

a. 60
b. 30
c. 45
d. 25

Answer
Answer: c. 45

17. For which kind of jobs is On-the-job training useful?

i] Jobs which are difficult to simulate

ii] Jobs which can be learned quickly by watching and doing

a. Only i
b. Only ii
c. Both i and ii
d. None of the above

Answer
Answer: c. Both i and ii

18. If jobs with same or similar responsibilities are not placed on the
same grade & salary scale. What is needed to be done?
a. Job evaluation
b. Job description
c. Job analysis
d. Job specification

Answer
Answer: a. Job evaluation

19. The organization prefers people who look for _________ with the
company.

a. A long - term association

b. Selection
c. Promotion
d. Training

Answer
Answer: a. A long - term association

20. 360 - Degree Appraisal helps in getting a broad assessment of an

individual from various sources. Which of the following factors need
to be watched here?

i] Individual learning
ii] Organizational learning
iii] Improved Individual behavior
iv] Improved Action planning

a. Both i and ii
b. Both i and iii
c. All i, ii and iii
d. All the above

Answer
Answer: c. All i, ii and iii

21. Match the following

1] TQM i] Dr. W. Edwards Deming

2] Focus on quality ii] Principle managerial function

3] Quality iii] Important tool to control the quality of a product

4] Quality Circles iv] Problem solving

v] Element of TQM
 vi] Totality of features & characteristics
a. 1-vi, 2-iii, 3-v, 4-i
b. 1-i, 2-iii, 3-v, 4-vi
c. 1-i, 2-v, 3-vi, 4-iv
d. None of the above

Answer
Answer: c. 1-i, 2-v, 3-vi, 4-iv

22. Training and Development managers are also called as

_________.

a. Trainer
b. Internal Change agent
c. Coach
d. External change agent

Answer
Answer: a. Trainer

23. What kind of system is "360 Degree Appraisal"?

i] Multi - Rater appraisal

ii] Culture building
iii] Feedback
iv] Team building

a. Only i
b. Both i and iii
c. Both i and iv
d. Both iii and iv

Answer
Answer: b. Both i and iii