Jose A.

Adelo
1525 Jackson Street, City, NY 11111
Phone: 555-555-5555
Email: jadelo@bac.net

OBJECTIVE
To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training
experience, customer service and a successful track record in the Blood Banking care environment.

SUMMARY OF QUALIFICATIONS
Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the blood banking, training and
communication transmission industries. Experience in phlebotomy, blood banking industry, training, quality assurance and customer
service with focus on providing the recipient with the highest quality blood product, fully compliant with FDA cGMP, Code of Federal
Regulations, AABB accreditation and California state laws.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful
respect for compliance in all regulated environment and supervisory skills including hiring, termination, scheduling, training, payroll
and other administrative tasks. Thorough knowledge of current manufacturing practices and a clear vision to accomplish the company
goals. Computer and Internet literate.

PROFESSIONAL ACCOMPLISHMENTS

Program/Project Manager

Facilitated educational projects successfully over the past two years for Northern California blood centers, a FDA regulated
manufacturing environment, as pertaining to cGMP, CFR's, CA state and American Association of Blood Bank (AABB) regulations and
assure compliance with 22 organization quality systems.

Provided daily operational review/quality control of education accountability as it relates to imposed government regulatory
requirements in a medical environment.

Assisted other team members in veni-punctures, donor reaction care and providing licensed staffing an extension in their duties by
managing the blood services regulations documentation (BSD's) while assigned to the self-contained blood mobile unit (SCU).
Successfully supervised contract support for six AT&T Broadband systems located in the Bay Area. Provided customer
intervention/resolution, training in telephony and customer care, Manpower Scheduling, Quality Control, Payroll and special
projects/plant extensions and evaluations to ensure proper end-of-line and demarkcation signal.

Reduced employee turnovers, introduced two-way communication to field employees, enhanced employee appearance and
spearheaded the implementation of employee (health) benefits.

Chief point of contact for the AT&T telephone and the ABC Affiliated TV stations as it relates to complaints and diagnosing
communicational problems either at the site or remote broadcasting. Also tested/repaired prototype equipment for possible
consideration or for future use.

Reviewed FAA safety requirements and procedures to ensure compliance for aircraft and passenger safety.

Communication expert and programming specialist for the intermediate range Lance and Persian missile systems. Trained to operate
and repair the (FDC) fire direction control computer system and field satellite communications.

Supervised and maintained the position of System Technician in charge of status monitoring and the integration of monitoring devices
in nodes and power supplies. For the reception and transmission of telemetry to the network operation centers (NOC's) located in
Denver, CO and Fremont, CA. Designed plant extensions, improved the paper flow and inventory control for the warehouse. Provided
preventative maintenance at the system level, face to face customer interaction when required and traveled to several
telephony/@home systems in the U.S. for evaluation and suggestions in using the status monitoring equipment.

EDUCATION

• Associate of Art, Administration of Justice, San Jose University, San Jose, CA

• NCTI Certified, CATV System Technician, Denver, CO
 • ABM Certified, Cornerstone Technician, Denver, CO

CHRONOLOGICAL RESUME EXAMPLE

Executive Assistant
Appointment Scheduling ~ Travel Arrangements ~ Meeting Coordination ~ Document Creation
Travel & Expense Forms ~ High Volume Phone Calls ~ Special Projects
Dependable professional with over five years of experience in providing effective and comprehensive support to senior
executives, including a CFO and company president. Possesses the highest degree of integrity, supported by a flawless
record of maintaining confidentiality. Adaptable to changing situations with a proven ability to produce results in a
fast-paced environment with critical deadlines. Outgoing and articulate communicator who feels comfortable dealing
with people at all levels. Works well independently as well as collaborating in a team environment. Advanced
knowledge of Microsoft Office programs.
• Superior Communication, Time Management
and Organizational Skills
• Event and Meeting Management
• Accuracy and Attention to Detail
• Prioritize & Manage Multiple Projects
• Diplomatic & Uses Sound Judgment
• Executive Travel
• Document Management

Professional Experience
Company XYZ Inc., April 2005-Present
Executive Assistant, Marketing
• Manage the daily calendar of the EVP for internal and external meetings
• Manage phone lines of EVP: screen, determine nature/urgency of request, transcribe voicemails, delegate and
follow up to ensure resolution
• Prioritize and prepare letters, presentations, agenda, meeting minutes, notes, templates, spreadsheets, expenses
• Sort and distribute all incoming mail, faxes, photocopying, etc. to the EVP and Marketing Directors
• Manage invoicing process for marketing department and ensure monthly invoices are submitted to finance
• Schedule on/off-site meetings, retail store visits, conference calls, luncheons and prepare all necessary documents,
materials, equipment, catering for EVP and Directors
• Book all travel arrangements for EVP and assemble necessary briefing materials for meetings
• Coordinate and follow up on projects and reports to successfully manage tight deadlines ensuring quality and
timely completion
• Organize, update, and maintain departmental files and documents (paper and electronic)
• Record and track vacation and sick days
Company ABC. October 2004 – April 2005
Senior Administrative Assistant
• Develop and manage the President’s schedule on a daily basis
• Schedule internal and external meetings and coordinate logistics for group and client events, ensuring all
marketing materials are shipped in a timely fashion
• Coordinate quarterly Board of Directors Meeting (document preparation, conference call set up, catering)
• Arrange corporate travel
• Liaise with multiple law firms on a regular basiscoordinating signatory fulfillment for numerous corporate and
fund related documents
• Mange incoming calls and email correspondence
• Copy-edit core material
• Maintain confidential databases and research filing system
• Assist in press release preparation and dissemination
• Prepare expense reports
• Writer and copyeditor for internal company newsletter
IT Consulting Firm May 2000 – July 2004
Executive Assistant
• Facilitate the President’s agenda, conducting a full range of administrative services
• Organize internal and external meetings at the executive level, managing various resource calendars
• Manage the planning and logistics for all on-site and off-site company events, and serve as a principal liaison with
vendors associated with these meetings.
• Liaise with in-house graphic design department to ensure necessary marketing collateral materials are in place for
said events.
• Reduced travel costs significantly for the company by coordinating all requests, ensuring the most cost effective
alternatives where chosen.
• Improved process of tracking and access of customer/vendor contracts ensuring all documents were scanned and
posted to public folders (managed filing of hard copies as well)
• Implemented and solely managed Friday lunch program, negotiated catering contract, menu rotation, set-up and
strike, monitor invoices.
• Managed security system, and provided support and training to employees on office policies and procedures
• Primary liaison between tenants and property management for buildingissues
Bank of Bocci July 1999 – May 2000
Customer Associate
• Marketed and delivered a wide range of banking products and services
• Use of effective sales and probing techniques to grow the business and determine customers needs
• Track sales, ensure adherence to compliance issues and maintain/follow-up customer profiles
ABC Clothing Company Inc. September 1997 – July 1999
Visual Merchandiser
• Organized and executed seasonal product knowledge seminars to store management and sales associates, as well
preparing all documentation for events.
• Assisted the National Director of Merchandising with shop installations for North America.
• Merchandised and managed inventory for the Sportswear shops in the central regions.
Education
Anywhere College, Somewhere in North America
Event & Meeting Management Certificate (March 2004 - present)
Computer Training Centre, Somewhere in North America
Word, PowerPoint, Project, Visio and Excel 2000 Certificates (April 2003)
Anywhere College, Somewhere in North America
AutoCAD Fundamentals Certificate
Anywhere College, Somewhere in North America
Interior Design Certificate