USER TRAINING

Cisco IP 8841 Model Phone

 Training Agenda
 Introduction to the Phone

 Basic Call Handling

 Call-In-Progress Handling Advanced Call Handling

 Voicemail
Phone Layout Display

Line Keys

Indicator Light

Handset
Soft Keys

Directional Pad

Hold
Transfer
VoiceMail Conference
Settings
Directories
Speaker
Headset
Volume Rocker Mute
Dial Pad
Phone Preferences
• Press the settings key

• Using the directional pad, move to

“Preferences”

• Press the center key of the directional pad

to select “Preferences”

• Within the “Preferences” menu, use the

directional pad and center key to select an
available preference and make changes
Directional Pad
• Users can change settings for ringtone, Settings Key
display brightness, etc.
Volume Adjustment
• To adjust ringer volume, toggle volume
rocker when phone is not in use

• To adjust volume of handset, speakerphone

and headsets, toggle volume rocker when
phone is in use

• Press “+” to increase volume, “-“ to

decrease volume

• Once the desired volume is found, stop

adjusting and the setting is saved
automatically
Volume Rocker
Multiple Lines

• Multiple lines (extensions) appear on the

display next to a dedicated line key

• The primary or default line is located at the

top

• Select a line key to interact with calls and

view available soft keys

• Call histories for all lines are grouped

together in the Call History menu
Line Keys
Basic Call Handling

 Placing a Call
Dial Procedures Plus Dialing Call History Directories Speed Dial Redial

Answering a Call

Ending a Call
Placing a Call Handset
Soft Keys

• To place a call, lift the handset and then dial

an available extension or phone number

• Calls can also be placed by pressing the

headset key or speakerphone key followed
by an available extension or phone number

• When the phone is not in use, a “New Call”

soft key is available to use; this will begin a
call in speakerphone mode
Headset &
Speakerphone
Keys
Placing a Call: Dial Procedure

• To call within the phone system, place a call

by dialing any available extension

• Example: 1234

• To call outside the phone system, place a

call by dialing the designated “Out” digit
(9), then the phone number.

• Example: 9 + 713-123-4567

Dial Pad
Placing a Call: Dial Procedure Pt 2

• To call long distance, place a call by first

dialing the designated “Out” digit (9), then
the number 1, followed by the phone
number

• Example: 9 + 1 + 800-123-4567

• For emergencies, dial 9-1-1

Dial Pad
Placing a Call: Plus Dialing

• For international calls, there is plus dialing

• To begin dialing for an international call,

hold the star “ ¥ ” key for 1 second until a “+”
symbol appears on the screen, then dial the
number

• If a saved number already has the “+”

symbol, the number is ready for
international dialing

Dial Pad
Placing a Call: Call History
• Users can place calls by accessing the call
history menu of the phone

• Call history will provide a list of recently

dialed numbers and missed calls

• To access the menu, press the settings key,

then press “Call History’ from the list of
options

• Users can quickly access the "Call History"

menu by pressing the down arrow on the Directional Pad
directional pad Settings Key
Placing a Call: Call History Pt 2

• Received external calls in the call history

may need to be edited before use because
the “Out” digit is not present

• To perform an edit dial, select the “Edit Dial”

soft key when viewing a number in call
history

• A text box will appear around the number

and the user can then insert the “Out” digit
before the phone number Directional Pad
Settings Key
Placing a Call: Directories

• Pressing the directories key will access the

personal and corporate directories

• Personal directories are protected by a

username and pin code, and contain user-
entered phone numbers

• The corporate directory is synced with the

local active directory

• All system active users and extensions are

available and searchable
Directories Key
Placing a Call: Speed Dial Soft Keys

• Speed dial can be deployed as a soft key

or to a dedicated line key

• If speed dial is assigned to a line key, the

key is used for a single speed dial

• If speed dial is deployed as a soft key,

speed dial codes can be created

• For speed dialing using codes, press the

“Speed Dial” soft key, followed by the Line Keys
numerical code for a desired contact
Placing a Call: Redial Soft Keys

• This model phone does not have a

dedicated redial key, but may have a
“Redial” soft key

• Press the “Redial” soft key to begin placing

a call with the last dialed number

• If the redial key is used without first lifting

the handset, the call will be placed in
speakerphone mode
Answering a Call Handset
Soft Keys

• When the phone is ringing, lift the handset

or press either the headset or
speakerphone keys to answer

• Another option is to press the “Answer” soft

key to answer

• Press the “Divert” soft key to send incoming

call to the next call point

• The next call point may be another phone or

voicemail Headset &
Speakerphone Keys
Ending a Call Handset
Soft Keys

• Depending on the call method being used,

hang up the handset or press either the
headset or speakerphone keys to end a call

• The user can also press the “End Call” soft

key that appears on the display during a
call

Headset &
Speakerphone Keys
Call-In-Progress Handling
 Mute

 Hold

 Call Park

 Call Back

 Call Waiting

 Transfer
Blind Transfer Consult Transfer

 Conference
Initiating Call Participators Tips
Muting a Call

• Muting a call involves preventing the mic on

the phone from picking up any sound

• The user can still hear sound from the other

party, but the other party can not hear the
user

• To mute a call, press the mute key

• To resume all sound functionality, press the

mute key once more

Mute Key
Placing a Call on Hold Soft Keys

• To place a call on hold, press the hold key

• Placing a call on hold suspends

communication between parties while
maintaining a connection

• To resume a call, press the hold key again

or press the available “Resume” soft key

Hold Key
Parking a Call Soft Keys

• Parking a call allows the user to move to a

different phone unit and continue an active
call

• During a call, press the “Park” soft key and

look for a numerical extension to appear on
the display

• Within the allotted time, move to any other

internal Cisco phone, dial the given
extension and the call continues

• Allotted time for parked calls is determined

by deployment; the default time is 2 minutes
Call Back Notifications Soft Keys

• Call back allows you to receive a

notification when a busy or unavailable
party becomes available

• When placing a call, during the ringing or

busy line sound press the available call
back key

• Call back can be deployed as a line key or

soft key

• User’s phone will alert when party becomes Line Keys

available
Call Waiting Soft Keys

• To answer an incoming call when on an

active call, use the directional pad to
highlight the new call, then press the
“Answer” soft key

• When the new call is answered, the original

call is automatically placed on hold

• Switch between active calls using the

directional pad to highlight a call and then
pressing the “Resume” soft key; toggling
the line keys to the right of the display will
also switch between calls Line Keys

• Press the “Divert” soft key to send a new

incoming call to the next call point
Transfer: Blind Transfer

• To perform a blind transfer, press the

transfer key while on an active call

• Enter the extension or phone number for the

receiving party followed by the transfer key
once more to complete the transfer

• If the receiving party does not answer, the

original caller will be diverted to the
receiving party’s voicemail
Transfer Key
Transfer: Consult Transfer

• A consult transfer allows you to verify the

availability of the receiving party before
completing a transfer

• To complete a consult transfer, wait for the

receiving party to answer after entering the
extension or phone number before pressing
the transfer key again

• If the receiving party is available, press the

transfer key to complete the transfer Transfer Key
Transfer: Consult Transfer Pt 2

• If the receiving party is not available for the

transfer, select “End Call” and then select
“Resume” to return to the original call

• If the receiving party does not answer,

select the “Cancel” soft key to end the
transfer and then “Resume” to return to the
original call

• Note: when beginning the transfer process,

the original call is placed on hold Transfer Key
Conference: Initiating Call
• To start a conference call, begin by
contacting a second party

• During the call, press the conference key

and then dial the extension or phone
number for the next party. The second party
is placed on hold

• When the new party answers, announce the

conference call, then press the conference
key once more to bring all parties together

• Repeat the steps to add more parties Conference

Key

• Conference calls can have up to 8 parties

Conference: Participators

• Conference call participators can press the

“Show Detail” soft key to see list of parties

• The initiator of the conference call will have

an “*” next to his or her name

• The initiator can use the directional pad to

highlight a party’s name and remove
someone from the call by pressing the
“Remove” soft key
Conference
• Only the initiator can add new parties Key
Conference: Tips
• Wait for a new party to answer before
adding them to the conference call to avoid
conferencing in their voicemail

• Outside parties may be added to a

conference call, make sure to remember
dialing procedures

• Parties are able to talk to each other when

on hold due to the initiator adding more
parties

• Once the initiator disconnects from the call, Conference

Key
no more parties can be added or removed;
all remaining parties are still active on call
Advanced Call Handling
 Do Not Disturb

 Call Forwarding

 Mobility

 Extension Mobility

 Hunt Group

 Pick Up

 Shared Lines
Status Barge

 “Meet Me”

 Intercom
Dedicated Dialable
Do Not Disturb Soft Keys

• Do Not Disturb will disable audio and visual

notifications for incoming calls

• DND can be deployed as a line key or a

soft key

• When enabled, calls will be routed to a

predetermined call point set by the
administrator

• 911 and intercom calls are not affected Line Keys

Call Forwarding Soft Keys

• To forward calls to another internal phone or

to an external phone, press the “Forward
All” soft key followed by the new extension
or phone number

• For external phones, dial the “Out” digit

before entering the number for the new
phone

• To cancel call forwarding, press the

“Forward Off” soft key on the original phone

• To forward calls to voicemail, press the

“Forward All” soft key followed by the
voicemail key
Mobility
• For enabled systems, users can use the
mobility to feature to have a secondary
phone such as a cell phone ring along with
their desk phone

• On the second ring of the desk phone, the

secondary will start to ring

• If both desk phone and secondary phone

are not answered, the call reverts to the
desk phone voicemail

• Check with administrator for mobility setup

Extension Mobility Soft Keys

• Extension Mobility allows a user to

temporarily carry their extension to a
different phone within the system

• Extension Mobility can be deployed as a

line key or a soft key; EM can also be
accessed through "Applications" in the
settings menu

• Press the Extension Mobility key and then

sign in when prompted; that user's
extension will now ring on the new phone
Line Keys
• Access Extension Mobility again for the
option to sign out
Pick Up Group Soft Keys

• Pick up allows a user to answer an

incoming call to another phone within a
group

• Press the pick up key (line or soft key) to

transfer a ringing call to the user phone

• Answer the call by using any of the

previously discussed methods from the
“Answering a Call” section

• For phones with multiple lines, if the user Line Keys

wants the call on a non primary line, select
the line first, then press the pick up key
Hunt Group Soft Keys

• Hunt groups are used to handle large call

loads

• Users may need to sign in and out of the

group

• The hunt group button can be deployed as

a line key or soft key

• Press the hunt group key to sign in; press

again to sign out Line Keys
Shared Lines: Status
• Lines on a user’s phone can be shared;
calls can be managed by multiple users

• The status of lines are indicated by colors:

Not in use - black light ●

Line Ringing - pulsing amber Light ● ● ●

User Call - green light ●

Coworker call - red light ●

Call info will appear on user’s screen
Line Keys
User call on hold - pulsing green light ● ● ●

Coworker call on hold - pulsing red light ● ● ●

Shared Lines: Barge

• Users on a shared line can join a remote in-

use call using the barge feature

• A shared line showing a red light indicates

the line is in use by a coworker

• The user can press the red line and will be

joined with the call to create a conference
Line Keys
“Meet Me” Soft Keys

• “Meet Me” calls enable users to have a

conference call without the initiator
connecting all parties

• The initiator provides a time and “Meet Me”

extension to all parties

• To begin, the initiator will press the “Meet

Me” soft key on their phone and then dial
the extension being used

• All other parties can now dial the extension

from their own phones and join the call

• Check with admin for “Meet Me” extensions

Intercom: Dedicated Soft Keys

• Intercom is a one-way form of

communication that can be accepted by a
receiving party and turned into a two-way
conversation

• Select the “Intercom” soft key, wait for a

tone and then begin to speak a message

• Press “Intercom” again to end the call

• Receiving phones are muted (whisper

mode), and current active calls are not
interrupted

• If a recipient accepts an intercom call,

active calls are placed on hold
Intercom: Dialable Soft Keys

• A dialable intercom call allows the user to

send a one-way communication to a
specific recipient

• Press the “Intercom” soft key, enter the

intercom code for the desired recipient, wait
for the tone and then begin to speak

• Press the “Intercom” soft key again to end

the call

• The recipient can accept the intercom call

to allow for two-way communication
Accessing The Voicemail
 Setting Up

 Accessing

 Voicemail to Email
Setting Up
• To set up voicemail, begin by pressing the
voicemail key and then follow the voice
prompts

• The user will be asked to enter the default

pin followed by the “#” key

• Check with administrator for default pin

• Next, the user will record their name and

then choose to use the default greeting or
record a new greeting
VoiceMail Key
• Finally, the user will set a new permanent
pin
Accessing
• To access voicemail, press the voicemail
key, enter your voicemail pin and then follow
the voice prompts

• The user will be able to listen to, save and

delete voicemails

• If the user is not at their own phone unit,

they can use any internal phone to access
voicemail by pressing the voicemail key, “*”,
then the extension number

• For external phones, dial “Backdoor” VoiceMail Key

number, then press “*”, enter an extension
number, then follow the voice prompts
Voicemail to Email
Voicemails
• Unified messaging allows a user to
manage voicemails in same
application as emails

• Voicemails appear in the inbox with

the subject line “Cisco Unified
Messaging” and followed by the caller
ID

• The voicemail audio will be an

attached .WAV file

• Accessing voicemails through email

will turn off indicator light on phone
Voicemail to Email Pt 2
Voicemails
• Users can organize voicemail
messages just like emails

• Folders can be created within an email

client to allow voicemails to be filed

• Users who can access email account

on mobile devices will have access to
voicemail messages as well

• Devices being used to access visual

voicemail messages need to have
speakers for the audio
 End Of Training
In case of any further assistance ,please feel free to contact us at SPSITS-VoiceOperations@stewart.com, .