Re cr uit e r Re por t : BN CTREQ0 5 0 5 0 5

Applica n t I n for m a t ion

N a m e :Ma. Pat ricia Ca?alit a
Applica t ion D a t e :Wed Mar 14 12: 34: 00 EST 2012
Applica n t I D :6262175
Se ssion I D :55470667502312307
This report is confident ial and it s cont ent s are int ended t o assist in t he predict ion of an applicant 's work
behavior. I f you would like m ore inform at ion about t his int erpret ive report or ot her product s t hat SHL offers,
please cont act y our account represent at ive.

D e t a ile d Result s

Low Medium High

Percent ile 30 70 100
Ba sic Sk ills Te st Ove r a ll Scor e 82
Tot a l Cognit ive 91
English Pr oficie ncy 92

Com put er Lit e r a cy 68

Pe r cept u a l Spee d a n d Accu r a cy 40
Beh a vior a l Com pone nt Ove r a ll Scor e 60
Com m un ica t ion 48
Le a r n ing Or ien t a t ion 71
Cou r t e sy 75
Em pa t hy 71
Re lia bilit y 39
Re spon siven e ss 45

Scor e I nt er pr e t a t ion
Ba sic Sk ills Te st Ove r a ll Scor e

This overall score indicat es t he applicant 's level of com pet ence in cognit ive abilit y and hard skills.
Tot a l Cognit ive

I nt ended for graduat e recruit m ent , t his is a m easure of t he t endency t o efficient ly and effect ively use verbal
reasoning, num erical and analyt ical reasoning. This com pet ency is charact erized by t he abilit y t o learn w ork-
relat ed t asks, inform at ion, processes, and policies. I t also m easur es one’s abilit y t o perform when working
w it h relat iv ely com plex inform at ion such as report s, correspondence, and research inform at ion; and it
provides an indicat ion of how a person will perform when working w it h num bers, t ables, bar chart s, pie
chart s, records, analysis report s and ot her dat a found in t he workplace.

English Pr oficie ncy

The English Proficiency t est m easures t he candidat e's knowledge of English gram m ar and English reading
com prehension. The t est covers t he following t opics: Art icles, Com parisons, Conj unct ions, General
Quest ions, Misused Words, Nouns, Parallel St ruct ure, Preposit ions, Pronouns, Specific Quest ions, and Verbs.

The candidat e has m ast ered t he basic concept s of Writ t en English ( Conj unct ions, Art icles) and int erm ediat e
Writ t en English concept s ( Nouns and Pronouns, Verbs, Parallel St ruct ure, and Com parisons) . The candidat e
is likely proficient wit h m ore advanced Writ t en English concept s such as:

Misused Words
Preposit ions
Candidat es in t his score zone will be capable of w orking on proj ect s involving Writ t en English and will be
capable of m ent oring ot her s on m ost proj ect s in t his area.
Com put er Lit e r a cy

The Com put er Lit eracy ( Windows XP) t est m easures t he candidat e's knowledge of how t o use a com put er.
Test quest ions are based on a com put er running t he Windows XP Professional operat ing syst em in t he
default ( not classic) m ode and default configurat ion. Designed for ent ry - level com put er users, t his t est
includes t he following t opics: how t o inst all and launch applicat ions; connect ing w it h ot her users t hrough
net w orks and by sharing files; using input / out put devices such as print ers, m onit ors and ot her peripherals;
basic I nt ernet concept s such as em ail, firew alls and t he world wide w eb; m aint enance and set t ings of t he XP
environm ent ; st orage and m anagem ent of files; audio and video feat ures; and using m ult iple window s t o
w ork efficient ly.

The candidat e has m ast ered t he basic concept s of Com put er Lit eracy - Window s XP, including:

I nput / Out put

Mult im edia

The candidat e dem onst rat es a clear underst anding of int erm ediat e Com put er Lit eracy - Windows XP
concept s, such as:

Windows
Applicat ions
I nt ernet

The candidat e m ay have som e knowledge of m ore advanced Com put er Lit eracy - Window s XP concept s such
as:

St orage
Maint enance & Set t ings

At t his level, t he candidat e will be capable of w orking on m ost proj ect s involving Com put er Lit eracy -
Windows XP wit h m inim al assist ance. However, t he candidat e will probably require m ore assist ance w it h
adv anced concept s.
Pe r cept u a l Spee d a n d Accu r a cy

This is a visual com parison t est which m easures t he candidat e's abilit y t o efficient ly com pare inform at ion and
det ect errors.
Com m un ica t ion

A pat t ern of behavior charact erized by ex plaining service, keeping cust om ers inform ed using appropriat e
language, and list ening.

This person is lik ely t o list en and com m unicat e wit h cust om ers in an efficient m anner m ost of t he t im e.
How ev er, he/ she m ay m is- com m unicat e services or product s from t im e t o t im e.
Le a r n ing Or ien t a t ion

A pat t ern of behavior charact erized by a willingness t o learn product and service inform at ion.

This person is lik ely t o dem onst rat e high levels of com pet ence in a cust om er service environm ent . He/ she
w ill efficient ly learn product s and services inform at ion and consist ent ly praise cust om ers.
Cou r t e sy

A pat t ern of behavior charact erized by polit eness, respect , considerat ion, access, and friendliness.

This individual is likely t o be sensit iv e and cooperat ive when int eract ing wit h cust om ers. He/ she is lik ely t o
be out going w it h ot hers and t o int eract easily. He/ she is likely t o be considered easily approachable.

Em pa t hy

A pat t ern of behavior charact erized by knowing t he cust om er and m aking t he effort t o underst and
cust om ers' needs.
This individual is likely t o be caring t owards cust om ers. He/ she is likely t o be considerat e, underst anding,
and have a genuine regard for t he int erest s of ot hers. He/ she is likely t o underst and, accept , and ident ify
w it h ot hers' needs and problem s.
Re lia bilit y

A pat t ern of behavior charact erized by consist ency of perform ance and dependabilit y.

This person is lik ely t o be reliable and dependable m ost of t he t im e but m ay not be at all t im es. I n non-
rout ine sit uat ions, he/ she m ay be less reliable or dependable t han under rout ine circum st ances.
Re spon siven e ss

A pat t ern of behavior charact erized by willingness and readiness t o provide service.

This person is lik ely t o be considerat e and w illing t o provide service in som e sit uat ions but m ay not be at
ot her t im es. He/ she w ill usually m eet cust om er needs and solve basic problem s.