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Communication Server
The expert enterprise phone system for medium,
large and very large-sized companies
Features Benefits
Excellent voice connectivity to customers Quality business response: Zero lost calls; powerful com-munication tools ensure
and employees instant connection to the right people
Ensure employees can call wherever they Mobility: Standardized communication experience across the organization;
are, on any device employees can use desk phones, wire-less handsets, or softphones at the office,
on site, at home or on the move
A borderless and mobile collaboration Instant business response: Employees exchange instant messages, video, and
application lets employee connect the screen sharing with their teams and business community while leveraging the
phone system to the Alcatel-Lucent Rainbow office phone
cloud-based unified communications service Simplicity: Unified communications delivered by a cloud service connected to the
phone system; seamless user experience; agile IT operations
Serve users across multiple sites, with Cost-saving: Expect lower telecom bills with free Voice over IP (VoIP) across
guaranteed high availability sites, built-in least-cost routing and centralized trunks to SIP, and traditional
service providers
Reliability: High-availability options maintain vital business continuity during
network or server outages
Datasheet
Alcatel-Lucent OmniPCX Enterprise Communication Server
Technical specifications ¬ Alcatel-Lucent IP Desktop ¬ Communication history
Softphone ¬ Call to/from Rainbow client
Premium Business ¬ Alcatel-Lucent 8118, 8128 WLAN (WebRTC Gateway)
Communications Handsets ¬ One number service: desk phone,
User experience • Alcatel-Lucent 8232, 8242, 8262, Rainbow smartphone and desktop
• Centralized directory with call by 8262EX DECT handsets apps
name • Premise-based UC&C:
Essential Business
• Multi-line telephony ¬ OpenTouch Multimedia Services
Communications
• Call options, including speed dial ¬ Alcatel-Lucent OpenTouch
• Audio conferencing User experience Conversation user experience
• Multi-line telephony
• Personal and enterprise call routing Messaging
and forwarding • Personal call forwarding
• Integrated voice messaging:
• Call shift of current session between • Informal group features
¬ Alcatel-Lucent 4645 Voice
desk phone and mobile device of • Message waiting indication
Messaging Service
choice • Computer Telephony Integration (CTI)
• Unified messaging and fax:
¬ Automatic shift with Near Field
Supported phones ¬ OpenTouch Multimedia Services
Communication (NFC) smartphones
• Session Initiation Protocol (SIP) • Centralized voice messaging:
• Call-back and call history features
¬ Alcatel-Lucent 8088 Smart ¬ Alcatel-Lucent OpenTouch Message
• Messaging notification and control DeskPhone Center
• Contextual voice prompts ¬ Alcatel-Lucent 8028s Premium • Centralized fax management:
• Informal group features DeskPhone ¬ Alcatel-Lucent OpenTouch Fax
• Desk-sharing for shared offices ¬ Alcatel-Lucent 8001, 8001G, 8008, Center
¬ Alcatel-Lucent Premium 8018 DeskPhones • Third-party SIP voice messaging:
DeskPhones (IP) ¬ Alcatel-Lucent 4135 IP Conference AAPP
¬ Logon, logoff, re-logon Phone
¬ Automatic logoff Web conferencing
• Third-party SIP phones and
• Premise-based UC&C:
softphones
Manager/assistant ¬ OpenTouch Multimedia Services
¬ Alcatel-Lucent Application Partner
• Teams
• Filtered lines and private lines
Program (AAPP) Customer welcome and
• Text messaging, IM and voice Huddle video rooms Contact center
messaging • Session Initiation Protocol (SIP) Greeting services
• Discreet listening • Peer-to-peer video • Call queuing services
• Join a video conference • Alarm indication
Teams and groups
¬ Alcatel-Lucent OpenTouch® • Attendant group features
• Hunting groups and queues
Multimedia Services • Busy Lamp Field
• Supervision
¬ Third-party video room systems • Multi-tenant services
Multi-tenancy (AAPP) • Record online
• Services per entity: • Supported phones • Trunk and charging features
¬ Speed dial ¬ 8088 Smart DeskPhone • VIP line features
¬ CLIP/CLIR
Unified Communications and • User management features
¬ Auto attendant
Collaboration • Add-on module
¬ Greeting message
• Headset capability
¬ Music on hold Enterprise mobility, desktop
¬ Night service integration, enterprise instant Attendants
messaging • Centralized attendant console
Supported phones: ¬ Alcatel-Lucent 4059EE Attendant
• Cloud-based UC&C:
• Alcatel-Lucent New Office Console
¬ Alcatel-Lucent Rainbow cloud
Environment (NOE) protocol
connectivity • Attendant contextual menus
¬ Alcatel-Lucent 8008, 8018
¬ Alcatel-Lucent Rainbow user ¬ 8058s, 8068s, 8078s Premium
DeskPhones (IP)
experience DeskPhones
¬ Alcatel-Lucent 8028s, 8058s,
¬ See on-the-phone presence status ¬ IP Desktop Softphone
8068s, 8078s Premium
¬ Search directory and click to • Automated Attendant application:
DeskPhones (IP)
call from desk phone or cordless ¬ OpenTouch Multimedia Services
¬ Alcatel-Lucent 8029s, 8039s
handset ¬ Alcatel-Lucent Visual Automated
Premium DeskPhones (digital)
¬ Pop-up notification when phone Attendant
¬ Alcatel-Lucent 4018 IP Touch (IP),
rings
4019 IP Touch (digital)
Datasheet
Alcatel-Lucent OmniPCX Enterprise Communication Server 2
Voice announcement Architecture Hosted cloud platform
• External/Internal voices guides • In Alcatel-Lucent OpenTouch
System architecture
¬ From audio station, Premium Enterprise Cloud
• 100% software architecture:
DeskPhones
¬ 100% IP, SIP communications Single UC&C platform
¬ From audio file in Supervision
¬ Communication Server • In Alcatel-Lucent OpenTouch
Desktop
¬ Software media services Business Edition
• Interactive Voice Response:
• Hybrid architecture: Optimized platform
¬ Alcatel-Lucent 4625 Interactive
Voice Response ¬ IP, SIP, digital, analog, DECT • In Rack modules and Cabinets
communications
Customer welcome and contact ¬ Communication Server
Rack modules and Cabinets
center ¬ Rack modules and Cabinets OmniPCX Enterprise RM1
• Alcatel-Lucent OmniTouch Contact for media services and TDM (19-in. rack)
Center Standard Edition: connectivity • 3 modular slots (stackable up to 3
¬ Built-in OmniPCX Enterprise call with RM3)
distribution Capacity
• Hot-swappable boards
• Single server or VMware delivery:
¬ Distributed distribution over ABC • Height: 66 mm (2.60 in)
15,000 IP users or 5000 TDM users
network
• 100 servers in a single network • Width: 442 mm (17.40 in)
¬ Agent context menus: 8008, 8018
• Fully networked servers, 100,000 IP/ • Depth: 400 mm (15.75 in)
DeskPhone, 8028s, 8029s, 8068s,
TDM users with single image • Weight: 10 kg (22 lb)
8078s Premium DeskPhone, IP
Desktop Softphone • 250 servers in a supra network OmniPCX Enterprise RM3
¬ Supervision desktop application • More than 1 million users in a supra
(19-in. rack)
¬ Reports network
• 9 modular slots (stackable up to 3
¬ Alcatel-Lucent OpenTouch • BHCC per server: 300,000 with RM1)
Customer Service: multimedia • Software media services • Hot-swappable boards
interactions ¬ IP, SIP, ABC network deployment • Height: 154 mm (6.06 in)
¬ DECT 8232, 8242, 8262 ¬ Up to 120 ports per virtual • Width: 442 mm (17.40 in)
machine
• Depth: 400 mm (15.75 in)
Recording and quality ¬ G.711, G.729.AB, G.722
• Weight: 17 kg (38 lb)
management ¬ Transcoding
• Phone, softphone and trunk OmniPCX Enterprise M2 (cabinet)
¬ Ad hoc, meet-me and mastered
recording: • 1 ACT 28 or 2 ACT 14
audioconferencing
¬ Alcatel-Lucent OmniPCX RECORD • Hot-swappable boards
¬ Dynamic voice guides
Suite • Height: 740 mm (29.13 in)
¬ Third-party recorders: AAPP High availability • Width: 570 mm (22.44 in)
• Communication Server and database
Emergency communication • Depth: 516 mm (20.31 in)
duplication
services • Weight: 70 kg (154.32 lb)
• Seamless communications failover
Building and campus emergency • Ethernet redundancy on INTIP-3, OmniPCX Enterprise M3 (cabinet)
communications solution: GD-3 and GA-3 boards • 2 ACT 28 or 4 ACT 14
• 112 (EU), E911 (North America) • Full-featured branch office • Hot-swappable boards
services survivability • Height: 1500 mm (59.05 in)
¬ Alcatel-Lucent Emergency • Backup signaling link for branch • Width: 570 mm (22.4 in)
Notification Server office survivability • Depth: 516 mm (20.31 in)
Datasheet
Alcatel-Lucent OmniPCX Enterprise Communication Server 3
OmniPCX Enterprise ACT 28 in • Anti-saturation mechanism; • IP
data rack format (19-in. rack) backward and forward automatic ¬ ABC based on enhanced QSIG
• 48 V power supply and battery gain control (tunneling) and SIP for VoIP
backup • Embedded signal quality diagnostic ¬ SIP, H.323v2
• Hot-swappable boards tool ¬ ABC VPN for networking over
• 1 ACT 28 • QoS: TOS or DiffServ tagging, 802.1 ISDN/ PSTN network
• Height: 530 mm (20.87 in) p/Q • TDM
• Width: 486.3 mm (19.15 in) Fax ¬ ABC
• Depth: 383.4 mm (15.09 in) • G3, super G3 fall-back ¬ QSIG BC, QSIG GF, DPNSS
Datasheet
Alcatel-Lucent OmniPCX Enterprise Communication Server 4
• DTLS 1.2 with AES 256 and SRTP Centralized operations Miscellaneous environments
with AES 128 • Alcatel-Lucent OmniVista 8770 • ACT:
¬ Pure software based Network Management System ¬ CENELEC EN 50121-4: Railway
¬ SHA2 certificate based • Media and Management IP flows applications
¬ Premium Deskphone (IP) separation • RM1, RM3:
¬ GD3/INTIP3 • Cloud Connect Operations ¬ DNV certificate: Maritime
• Secure SIP/SRTP with security ¬ Cloud-based license control ¬ IEC 60945: Maritime
modules
European Directives and Environmental conditions
¬ SIP trunks
International Standards • ETSI – ETS 300 019 Part 1-1: Storage
Integrity • ETSI – ETS 300 019 Part 1-2:
EC Directives
• Media gateway, Premium Transportation
• 1999/5/EC: R&TTE
DeskPhones binary signatures • ETSI – ETS 300 019 Part 1-3: In Use
• 2011/65/EU: ROHS
User policy enforcement
• 2012/19/EU: WEEE Telecom
• Call monitoring and barring
• 2014/30/EU: EMC • ETSI EG 201 121
• Internal toll fraud protection by class
• 2009/125/EC: Ecodesign • ETSI ES 203 021
of services
• 2014/35/EU: LVD • ETSI ES 203 038
Session Border Controller • ETSI TBR 010, 022, 003, 033, 004,
Safety
• SIP perimeter defense: 034, 008
• IEC 60950-1
¬ Alcatel-Lucent OpenTouch Session • ITU-T H.323
• UL/CSA 60950-1
Border Controller • FCC Part 68
EMC • Canada CS03
Operations
• IEC CISPR 32 Class B
Element management • CENELEC EN 55032 Class B
• Command Line Interface • FCC Part 15B
• Web-based management • IEC CISPR24
¬ Configuration • CENELEC EN 55024
¬ Mass provisioning • IEC EN 61000-3-2
• ICES-003
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