AN INTERNSHIP REPORT ON

A case study on Customer satisfaction of the Prime Bank Ltd:

This report is submitted to the Department of Accounting and Information Systems, Islamic University,
Kushtia in partial fulfillment of the requirement for the degree of Master of Business Administration
(EMBA) in Accounting and Information Systems.

SUBMITTED TO

PROFESSOR DR. MD. ABDUS SABUR

INTERNSHIP SUPERVISOR

DEPARTMENT OP ACCOUNTING & INFORMATION SYSTEMS

ISLAMIC UNIVERSITY, KUSHTIA

SUBMITTED BY

Saya Noor Khanom

EMBA 7th Batch

Roll: 70040704

SRNSION: 2013-B

DEPARTMENT OP ACCOIINTING INFORMATION SYSTEMS

ISLAMIC UNIVERSITY, KUSHTIA

Date of submission: 28th November, 2015

Dedicated to

My
Honorable
Supervisor

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 Letter of Transmittal

Date: 28 November 2015

Professor Dr Md Abdus Sabur

Internship Supervisor

Department of Accounting &Information Systems

Islamic University, Kushtia

Subject: Submission of Internship Report on - Customer satisfaction of the Prime Bank Ltd.

Dear Sir,

With due respect and humble submission to state that I am Saya Noor Khanom is submitting my project
paper on “ A study on customer satisfaction of the Prime Bank Ltd.” for your kind consideration as a
part of requirement in completing my EMBA program . This project paper contains a lot of information
about Customer Satisfaction.

I pray and hope that you would be kind enough to accept my re, for evaluation and oblige thereby

Thanking you

Sincerely yours,

Saya Noor Khanom

EMBA in Accounting &Information Systems

Department of Accounting &Information Systems

Roll 70040704 Session- 2013-B, Islamic University, Kushtia

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 Acknowledgement

At the inception of preparing this report, I would like to express gratitude to the Almighty Allah
for special blessings in completing it. There is an English proverb “Two heads are better than
one.” So, no one can obtain a noble objective alone. This project is an accumulation of some
people’s endeavor. For this, I am indebted to a number of people who helped me to prepare this
and for their kind advices, suggestions, directions, and cooperation and proper guidelines for
this.
Firstly, I would like to thanks to the Internal Internship Supervisor Dr. Md. Abdus Sabur,
Department of Accounting & Information System, who has guided me from the very
beginning of my internship program and other teachers of the Department for providing me the
opportunity to undergo the internship program.
Finally, sincere thanks again to my internal supervisor Dr. Md. Abdus Sabur, Lecturer,
Department of Accounting & Information System, for his appropriate suggestions, moral support
and invaluable co-operation from time to time in completing my project paper during the
internship period.

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