Shaw Hotspot How to install your

To help ensure great experiences on our network, Shaw plans to support

a feature on certain Internet modems of new customers that will provide
Advanced WiFi Modem
the ability to broadcast a secondary WiFi network. To find out more
information about the secondary WiFi network, including how to disable
this feature, visit shaw.ca/ShawHotspot

Returning your old modem?

If required, please ensure you return your old modem as soon as
possible to avoid any unreturned equipment charges.

1. Place the old modem and power cord into any sturdy cardboard box
(ensure there is cushioning material around the modem).

2. Seal the box and affix the postage paid return label provided.

3. Drop off at any Canada Post mailbox or outlet.

We’re here to help

Please visit us at shaw.ca/Selfinstall for helpful tips and
how-to videos.

Chat with us online at shaw.custhelp.com or give us a call at

1-844-574-7429 and we will be happy to assist you.

Everything you need to set up your new

Support is also available through social media messaging.
Advanced WiFi Modem
shaw.ca/FacebookSupport

shaw.ca/TwitterSupport
XB6-INSTALLGUIDE_1217
 What’s in the box? 2. Connect your modem
• Connect the provided coax cable to
your modem and wall cable outlet
(be sure to hand tighten each end).
• Connect the power cord provided to
your modem and wall power outlet.

Coax input Power input

1 1 1 3. Did you receive your modem at a retail location

Power Coax Ethernet or in the mail?
Modem
cord cable cable Mail - If you received your modem in the mail, the LED light at
the top corner of your modem will remain yellow (indicating the
modem is inactive) until you contact us. Chat with us online at
shaw.custhelp.com or give us a call at 1-844-574-7429 to
Follow these simple steps to install and activate your activate. Once activated, proceed to step 4.
new Shaw Advanced WiFi Modem
Retail - The light on the modem will go through the following
light sequence:

1. Find a spot for your modem 1. Change from yellow, green, red, then white.
2. Alternate between green and yellow.
Find a central location near a cable outlet for your modem. On the bottom
of the device, you’ll find the Network Name (SSID) and Password - you’ll
While the modem light is alternating between green and yellow
need these to setup your WiFi network in step 4.
you can move on to the next step.
Note: Your SSID will always begin with SPSETUP

4. Setting up your WiFi network

Network Name (SSID) :
Access the WiFi settings on your personal device, then select your
SPSETUP-#### modem’s Network Name (SSID) and join using the password from step 1.
Password:
xxxxxx####xxxxx Once connected, open your Internet browser and go to any website. You
will be automatically redirected to a network setup page where you can
customize your network name and password.

Note: If you are not automatically redirected to the network setup page,
type 10.0.0.1 in your web browser address bar to get to the network set
up page. (If requested, enter the default Username: admin and Password:
Optimal modem placement password)

• Central location in your home

• Visible and elevated off of the ground
• Avoid placing in a cabinet or hiding behind another object
• Avoid basement and underground locations
• Away from appliances, electrical equipment and metal or
stainless steel objects
5. Reboot the modem
Once the lights on the modem stop alternating between green and yellow,
wait for the light to turn white, and remain white for 60 seconds. Then
unplug the modem for 10 seconds and plug it back in. This power cycle will
ensure that the latest update takes effect right away. Once the light on
the modem comes on as white, you’re ready to go.