MSAG Maintenance Manual Alarm

ZXMSG 5200
Multiplex Service Gateway

Maintenance Manual
Version 2.0
ZTE CORPORATION
ZTE Plaza, Keji Road South,
Hi-Tech Industrial Park,
Nanshan District, Shenzhen,
P. R. China
518057
Tel: (86) 755 26771900 800-9830-9830
Fax: (86) 755 26772236
URL: http://support.zte.com.cn
E-mail: doc@zte.com.cn
LEGAL INFORMATION
Copyright © 2005 ZTE CORPORATION.
The contents of this document are protected by copyright laws and international treaties. Any reproduction or distribution of
this document or any portion of this document, in any form by any means, without the prior written consent of ZTE
CORPORATION is prohibited. Additionally, the contents of this document are protected by contractual confidentiality
obligations.
All company, brand and product names are trade or service marks, or registered trade or service marks, of ZTE
CORPORATION or of their respective owners.
This document is provided “as is”, and all express, implied, or statutory warranties, representations or conditions are
disclaimed, including without limitation any implied warranty of merchantability, fitness for a particular purpose, title or non-
infringement. ZTE CORPORATION and its licensors shall not be liable for damages resulting from the use of or reliance on
the information contained herein.
ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applications covering the
subject matter of this document. Except as expressly provided in any written license between ZTE CORPORATION and its
licensee, the user of this document shall not acquire any license to the subject matter herein.
The contents of this document and all policies of ZTE CORPORATION, including without limitation policies related to support
or training are subject to change without notice.
Revision History
Date Revision No. Serial No. Description

2005/12/22 R1.1 sjzl20051286
ZTE CORPORATION
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Document
ZXMSG 5200 (V2.0) Multiplex Service Gateway Maintenance Manual
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Contents
About this Maintenance Manual ...............................................................ix

Purpose of this Maintenance Manual........................................................................ ix
Typographical Conventions...................................................................................... x
Mouse Operation Conventions................................................................................. xi
Safety Signs..........................................................................................................xii
How to Get in Touch .............................................................................................xiii
Customer Support.................................................................................................................xiii
Documentation Support.........................................................................................................xiii
Chapter 1................................................................................... 15
Safety Description ................................................................................... 15
Safety Description ................................................................................................ 15
Signs................................................................................................................... 15
Chapter 2................................................................................... 17
Maintenance Overview............................................................................ 17
Classification ........................................................................................................ 17
Common Maintenance Methods ............................................................................. 18
Precautions .......................................................................................................... 19
Chapter 3................................................................................... 21
Routine Maintenance .............................................................................. 21
Daily Maintenance ................................................................................................ 21
Daily Maintenance Item 1 (Checking Power Voltage)...............................................................22
Daily Maintenance Item 2 (Checking Temperature in Equipment Room) ..................................22
Daily Maintenance Item 3 (Check Humidity in Equipment Room).............................................22
Daily Maintenance Item 4 (Checking Operation Status of Air Conditioner) ................................23
Daily Maintenance Item 5 (Checking Dust-proof Measures) .....................................................23
Daily Maintenance Item 6 (Checking Operation Status of Fans) ...............................................23
Daily Maintenance Item 7 (Checking Operation Status of Boards)............................................24
Daily Maintenance Item 8 (Checking Alarm Messages)............................................................24
Weekly Maintenance ............................................................................................. 25

Weekly Maintenance Item 1 (Checking Cable Distribution Module)...........................................25
Weekly Maintenance Item 2 (Checking Equipment Room Environment)...................................25
Monthly Maintenance ............................................................................................ 26

Monthly Routine Maintenance Item 1 (Checking Cabinet)........................................................26
Monthly Routine Maintenance Item 2 (Checking Power Cables and Ground Cables) ..................26
Quarterly Maintenance .......................................................................................... 27

Quarterly Maintenance Item 1 (Testing ICS Changeover)........................................................27
Quarterly Maintenance Item 2 (Maintaining Accumulators)......................................................27
Quarterly Maintenance Item 3 (Testing Ground Resistance) ....................................................28
Maintenance Charts .............................................................................................. 28

System Networking Topology.................................................................................................28
Chapter 4................................................................................... 31
Alarm Messages & Handling ................................................................... 31
Alarms Collection.................................................................................................. 31
Level 1 Alarms ..................................................................................................... 33
H.248 Module Memory Application Failure Alarm.....................................................................33
H.248 Module Link Broken Alarm ...........................................................................................33
Service Call Module Memory Application Failure Alarm ............................................................34
T Network Self-Check Failure Alarm .......................................................................................34
Power Supply Alarm ..............................................................................................................34
Level 2 Alarms ..................................................................................................... 36

Partner MP Offline Alarm........................................................................................................36
Active/Standby Communication Broken Alarm........................................................................36
H.248 Link Abnormity Alarm..................................................................................................37
Unit Offline Alarm..................................................................................................................37
MP Disk Alarm.......................................................................................................................39
Port Offline Alarm..................................................................................................................39
Sub-unit Offline Alarm ...........................................................................................................39
Port Type Error Alarm............................................................................................................40
Sub-unit Type Error Alarm .....................................................................................................40
Port Status Setting Error Alarm ..............................................................................................40
Chapter 5................................................................................... 43
Troubleshooting ...................................................................................... 43
Source and Analysis Approach ............................................................................... 43
Source..................................................................................................................................43
Fault Analysis Basis ...............................................................................................................43
Fault Analysis Approach.........................................................................................................44
Common Faults .................................................................................................... 45

User Data Creation Fault........................................................................................................45
User Service Failure...............................................................................................................45
112 Test System Failure ........................................................................................................46
Chapter 6................................................................................... 49
Maintenance Experience Collection........................................................ 49
112 Test Faults..................................................................................................... 49
Service Fault ........................................................................................................ 49
Data Configuration Fault........................................................................................ 50
Daily Maintenance Fault ........................................................................................ 51
Appendix A ................................................................................ 53
Board Replacement................................................................................. 53
Overview ............................................................................................................. 53
ICS/ALC Replacement........................................................................................... 54
POWER H Replacement ......................................................................................... 55
Appendix B ................................................................................ 57
Common Maintenance Forms ................................................................. 57
Appendix C ................................................................................ 59
Reference Values from 112 Test System ............................................... 59
Abbreviations ............................................................................... 63
Tables ........................................................................................... 69
About this Maintenance
Manual
The ZXMSG 5200 Multiplex Service Gateway is a network product for

interconnection between analog users and SOFTSWITCH package data
network. It works with SOFTSWITCH standard adaptation layer protocol
and transmission layer protocol for effective data interconnection between
two kinds of networks. Meanwhile, it realizes access of DSL users. The
ZXMSG 5200 Multiplex Service Gateway is one of major NGN-oriented
products recently developed by ZTE.
Documents that come with the ZXMSG 5200 Multiplex Service Gateway
include five manuals. They systematically describe basic principles and
procedures for installation, operation and maintenance of the ZXMSG 5200
Multiplex Service Gateway. They are:
ZXMSG 5200 (V2.0) Multiplex Service Gateway Technical Manual
ZXMSG 5200 (V2.0) Multiplex Service Gateway Installation Manual
ZXMSG 5200 (V2.0) Multiplex Service Gateway Operation Manual
ZXMSG 5200 (V2.0) Multiplex Service Gateway Maintenance Manual
ZXMSG 5200 (V2.0) Multiplex Service Gateway Network Management

Manual
Purpose of this Maintenance

Manual
ZXMSG 5200 (V2.0) Multiplex Service Gateway Maintenance Manual is a
guide to routine maintenance and troubleshooting of the ZXMSG 5200
Multiplex Service Gateway. It consists of:
Chapter 1 “Safety Description” describes safety instructions;
Chapter 2 “Maintenance Overview” describes items, requirements and

common methods of daily maintenance;
Chapter 3 “Routine Maintenance” describes items and methods of routine

maintenance;
Confidential and Proprietary Information of ZTE CORPORATION ix

ZXMSG 5200 (V2.0) Maintenance Manual
Chapter 4 “Alarm Messages & Handling” describes alarm messages and

corresponding handling methods;
Chapter 5 “Troubleshooting” describes classification, analysis and handling

of common faults;
Chapter 6 “Maintenance Experience Collection” introduces some

maintenance experience;
Appendix A “Board Replacement” describes procedures and precautions

during board replacement;
Appendix B “Common Maintenance Forms” lists common maintenance

forms;
Appendix C “Reference Values from 112 Test System” lists reference

values from 112 test system.
Appendix D “Abbreviations” lists abbreviations covered in this manual.
Typographical Conventions
ZTE documents employ the following typographical conventions.
TABLE 1 TYPOGRAPHICAL CONVENTIONS
Typeface Meaning
Italics References to other guides and documents.
“Quotes” Links on screens.
Bold Menus, menu options, function names, input fields, radio
button names, check boxes, drop-down lists, dialog box
names, window names.
CAPS Keys on the keyboard and buttons on screens and company
name.
Constant width Text that you type, program code, files and directory names,
and function names.
[] Optional parameters
{} Mandatory parameters
| Select one of the parameters that are delimited by it
Note: Provides additional information about a certain topic.
Checkpoint: Indicates that a particular step needs to be

checked before proceeding further.
Tip: Indicates a suggestion or hint to make things easier or

more productive for the reader.
x Confidential and Proprietary Information of ZTE CORPORATION

About this Maintenance Manual
Mouse Operation Conventions

TABLE 2 MOUSE OPERATION CONVENTIONS
Typeface Meaning
Click Refers to clicking the primary mouse button (usually the left
mouse button) once.
Double-click Refers to quickly clicking the primary mouse button (usually the
left mouse button) twice.
Right-click Refers to clicking the secondary mouse button (usually the right
mouse button) once.
Drag Refers to pressing and holding a mouse button and moving the
mouse.
Confidential and Proprietary Information of ZTE CORPORATION xi

Safety Signs
TABLE 3 S AFETY SIGNS
Safety Signs Meaning

Danger: Indicates an imminently hazardous situation, which if
not avoided, will result in death or serious injury. This signal
word should be limited to only extreme situations.
Warning: Indicates a potentially hazardous situation, which if

not avoided, could result in death or serious injury.
Caution: Indicates a potentially hazardous situation, which if not
avoided, could result in minor or moderate injury. It may also
be used to alert against unsafe practices.
Erosion: Beware of erosion.
Electric shock: There is a risk of electric shock.
Electrostatic: The device may be sensitive to static electricity.
Microwave: Beware of strong electromagnetic field.
Laser: Beware of strong laser beam.
No flammables: No flammables can be stored.
No touching: Do not touch.
No smoking: Smoking is forbidden.
xii Confidential and Proprietary Information of ZTE CORPORATION

About this Maintenance Manual
How to Get in Touch

The following sections provide information on how to obtain support for
the documentation and the software.
Customer Support
If you have problems, questions, comments, or suggestions regarding
your product, contact us by e-mail at support@zte.com.cn. You can also
call our customer support center at (86) 755 26771900 and (86) 800-
9830-9830.
Documentation Support
ZTE welcomes your comments and suggestions on the quality and
usefulness of this document. For further questions, comments, or
suggestions on the documentation, you can contact us by e-mail at
doc@zte.com.cn; or you can fax your comments and suggestions to (86)
755 26772236. You can also explore our website at
http://support.zte.com.cn, which contains various interesting subjects like
documentation, knowledge base, forum and service request.
Confidential and Proprietary Information of ZTE CORPORATION xiii

Chapter 1
Safety Description
In this chapter, you will learn about:

Safety descriptions and signs used in this manual.
Safety Description
Follow local safety specifications and relevant operation procedures in
equipment installation, operation and maintenance to avoid any possible
personal injury or damage to the equipment. Safety precautions
introduced in this manual are only supplementary to local safety
regulations.
ZTE does not bear any liabilities incurred by violation of universal safety
operation requirements, or violation of safety standards for designing,
manufacturing and using the equipment.
Signs
See Table 4 for safety signs used in this manual. They remind users of
safety precautions to be taken in system installation, operation and
maintenance.
TABLE 4 S AFETY SIGNS AND DESCRIPTIONS
Safety Sign Meaning
Sign for safety precautions
Guard against electrostatic discharge
Guard against electricity
Confidential and Proprietary Information of ZTE CORPORATION 15

Guard against scald
Guard against laser
Guard against microwave
Safety cautions are divided into four levels: danger, warning, lookout, and
attention. The statement for safety level is on the right of the symbol. The
detailed description about the safety contents is below the symbol. The
format is as follows:
Danger: It indicates that major accidents such as personal injury or death or

equipment damages may occur if the safety precautions are neglected.
Warning: It means if the safety precautions are neglected, severe or major injury
accidents or equipment damages may occur.
Caution: It means if the safety precautions are neglected, major injury accidents
or equipment damages may occur.
Note: It means if the safety precautions are neglected, injury accidents or

equipment damages may occur.
Note, hint, and tip: Note, hint and tip except the safety instructions.
16 Confidential and Proprietary Information of ZTE CORPORATION

Chapter 2
Maintenance Overview

Classification, methods and precautions in daily maintenance.
Classification
Maintenance falls into routine maintenance, notification message handling,
alarm message handling and troubleshooting.
1. Routine maintenance
Routine maintenance is a daily periodical maintenance. It is to check
the equipment running status periodically, to find out and handle
problems in time, to prevent potential troubles and accidents, and to
handle any faults in time.
2. Notification message handling
Notification message handling is to analyze various notification
messages during equipment running, to judge whether anything is
abnormal, and to take appropriate measures.
3. Alarm message handling
Alarm message handling is to analyze various alarm messages during
equipment running, to judge running condition, and to take
appropriate measures
4. Troubleshooting
Troubleshooting is to analyze, handle and remove the detected faults.

Common Maintenance Methods

Common maintenance methods are as follows:
1. Observation
It is to judge some faults by observing audible and visual alarms and
NM alarm messages. The method is the first step to take when a fault
occurs. A proper judgment based on observation result is the key to
proper fault analysis and handling. Therefore, maintenance personnel
must be familiar with display and meaning of board indicator status,
alarm box status and NM alarm levels (current or history alarms).
2. Unplugging/plugging
It is to unplug and plug a circuit board or an external connector. The
method is to check whether a fault lies in a poor contact or processor
abnormity. Make sure that board supports hot-plug beforehand.
3. Replacement
It is to replace a circuit board with a good one. The method is to check
whether circuit board is faulty. Take replacement method when the
unplugging/plugging method is invalid.
4. Isolation
It is to isolate a faulty part from related circuit boards or cabinet. The
method is to check whether fault lies in interaction between them. For
example, make a self-loop of input and output interfaces of a circuit
board to isolate and handle a problem of related system.
5. Self-check
It is to perform self-check to judge faults when it is powered on again.
Board indicators flash regularly during power-on self-check. The
method is to determine whether the board has a problem according to
indicator status.
6. Test
It is to test components like ICS by using test commands to determine
fault location and type.
7. Pressing
It is to press a chip or cable connector to check whether fault lies in
poor contact.
8. Synthetic
It is to unify previous methods with maintenance experience to clear a
fault thoroughly.

Chapter 2 - Maintenance Overview
Precautions
1. Keep equipment room at normal temperature and humidity. Keep it
clean, tidy, damp-proof, dust-free, and rodent-free.
2. Keep system primary power supply stable and reliable. Check system
grounding and lightning protection regularly. Make sure that lightning
protection system is in good condition especially before and after storm
season.
3. Set up a complete set of maintenance rules in the equipment room.
Standardize daily maintenance work. Keep a detailed log of daily
operation, version, data change, upgrade and troubleshooting of the
system to facilitate fault analysis and handling. Make a handover
record to define responsibilities clearly.
4. Do not play games or access to the Internet on a PC terminal. Do not
install, run or load any software unrelated to system on a PC terminal.
Do not use a PC terminal for other purposes.
5. Set different NM passwords for different access rights. Put them under
strict management and change them regularly. NM passwords are only
accessible to maintenance personnel.
6. Maintenance personnel must be well trained to get some idea of
equipment and related networks before taking a post. Follow
instructions in related ZXMSG 5200 manuals during maintenance.
Wear an antistatic wrist strap before touching the equipment. Avoid
any human-oriented accidents. Maintenance personnel must have a
good work attitude and high maintenance skills. Keep learning to
enhance maintenance skills.
7. Do not reset equipment or load/change data, especially NM data,
carelessly. Back up data before making any change. Do not delete
backup data until equipment runs properly for a period of time (a week
generally). Make a record of any change in data.
8. Keep frequently used tools and instruments on hand, such as
screwdrivers (flat-head and cross-head), signaling testers, network
cable pliers, multimeters, AC power supply for maintenance purposes,
telephone lines and network cables. Calibrate meters regularly to
guarantee their accuracy.
9. Check regularly that there are enough spare parts. Make sure that
spare parts are in good condition and free from dampness or mould.
Preserve spare parts separately from faulty parts. Label them for
difference. Refill commonly used parts in time when they are used up.
10. Keep software and documentation possibly required for maintenance in
a specific place for the convenience of getting them in time when
required.
11. Make sure that lighting in the equipment room is bright enough for
maintenance. Handle any light fault as soon as possible. Prevent any
dead lighted spot from influencing maintenance.
12. Handle faults in time. Contact local ZTE office immediately when failing
to handle a fault.

13. Put contact information of local ZTE office in a conspicuous place. Let it
known to all maintenance personnel for timely support and contact.
Note that contact information is the latest one.

Chapter 3
Routine Maintenance

The classification, basic requirements and items of the ZXMSG 5200
Multiplex Service Gateway routine maintenance. Routine maintenance falls
into daily maintenance, weekly maintenance, monthly maintenance, and
quarterly maintenance according to maintenance cycle.
Daily Maintenance
Table 5 lists daily maintenance items of a ZXMSG 5200.
TABLE 5 DAILY M AINTEN ANCE ITEMS
Category Item
Checking power voltage
Checking temperature in equipment room
Environment monitoring
Checking humidity in equipment room
maintenance check
Checking operation status of air conditioner
Checking dust-proof measures
Checking operation status of fans
Main equipment operation status
Checking operation status of boards
maintenance check
Checking alarm messages
Note: Maintenance personnel can add other related maintenance items if necessary.

Daily Maintenance Item 1 (Checking

Power Voltage)
Meter and instrument: Multimeter
Checking method: Check AC/DC power voltages of the ZXMSG 5200 with
multimeter. Keep a record.
Normal result: AC power voltage: 200 V ~ 240 V; DC power voltage: –57

V ~ –40 V
Troubleshooting: Check input power supply in time if test result is

abnormal or out of range.

Temperature in Equipment Room)
Meter and instrument: Thermometer
Checking method: Check reading of thermometer in the equipment room.

Keep a record.
Normal result: Performance guaranteed temperature: 5°C ~ 40°C;

operation guaranteed temperature: 0°C ~ 45°C
Troubleshooting: Install an air conditioner in the equipment room to

guarantee long-term stable operation of the equipment. Adjust
temperature with air conditioner if test result is abnormal or out of range.
Daily Maintenance Item 3 (Check Humidity

in Equipment Room)
Meter and instrument: Hygrometer
Checking method: Check reading of hygrometer in the equipment room.

Keep a record.
Normal result: Performance guaranteed humidity: 20% ~ 80%; operation

guaranteed temperature: 10% ~ 90%
Troubleshooting: Install humidity adjusting equipment where humidity is

far from requirement. Set up damping-proof equipment where local
humidity is high or apply an antistatic floor where local humidity is low.

Chapter 3 - Routine Maintenance

Operation Status of Air Conditioner)
Checking method: Check whether air conditioner (or other
temperature/humidity adjusting equipment) can normally guarantee
current temperature/humidity every day when the ZXMSG 5200 is in
equipment room on guard. Check operation status of air conditioner at
least monthly when the ZXMSG 5200 is in an unattended equipment room
or outdoors. Keep a record.
Normal result: Air conditioner (or other temperature/humidity adjusting

equipment) can work properly to guarantee current temperature/humidity.
Troubleshooting: Contact air conditioner maintenance personnel for

examination and repair of air conditioner in time if it is faulty.
Daily Maintenance Item 5 (Checking Dust-

proof Measures)
Checking method: Check dust concentration in the equipment room.
Normal result: Concentration of dust with diameter over 5 µm is not

greater than 3 × 104 particles/m3. Dusts are non-conductive, non-
magnetic and non-corrosive. Maintenance personnel observe dust
concentration for it is not easy to measure. Make sure that the equipment
is free from dust accumulation and pollution. Check dust-proof measures
every day when the ZXMSG 5200 is in equipment room on guard. Check
dust-proof measures at least monthly when the ZXMSG 5200 is in an
unattended equipment room or outdoors. Clean up dust in time.
Troubleshooting: Equip door and windows of the equipment room with

dust-proof seals. Apply sealed double layer glass windows. Those who
enter the equipment room must wear lab coats and change shoes. Keep
the equipment room far from any intense electric, intense magnetic, or
intense corrosive materials to avoid harmful dust.

Operation Status of Fans)
Checking method: Check rack fan operation status every day when the
ZXMSG 5200 is in equipment room on guard. Check operation status of
fans at least monthly when the ZXMSG 5200 is in an unattended
equipment room or outdoors. Keep a record.
Normal result: Fans work normally.
Troubleshooting: Check power cables of fan plug-in box when fan is faulty.
Try replacing fan plug-in box. Contact maintenance personnel in time for
troubleshooting if it remains abnormal.


Operation Status of Boards)
Checking method: Check whether indicators on the boards are normal
every day when the ZXMSG 5200 is in equipment room on guard. Contact
technical personnel for troubleshooting if ALM indicator is on.
Normal status of board indicators in the ZXMSG 5200:
1. POWER H: –48 V, +5 V, +5 VJ and –5 V are on and RING flashes.

2. ICS: RUN flashes.
3. MPR: RUN and DSP1/DSP2 flash.
4. ALC: RUN is on. HOOK is on when user on the board takes telephone
off-hook.
5. TSLC: RUN is on, and ALM is off. TEST is on during a test.
6. ADL: RUN flashes. Corresponding ADSL of a link is on when link is set
up successfully.
Troubleshooting: Judge fault cause by indicator status when it is abnormal.
Contact technical personnel in time for troubleshooting if it remains
abnormal.
Daily Maintenance Item 8 (Checking Alarm

Messages)
Checking method:
1. Select [Alarm ManagementÆCurrent Alarm Management] on a NMS

terminal to view all alarm messages of current NE. Select an alarm
item to view corresponding details.
2. Record alarm message in detail, and contact technical personnel in
time for prompt troubleshooting.
Normal result: There is no abnormal alarm.
Troubleshooting: Record any alarm message in detail, and contact

technical personnel in time for troubleshooting.

Weekly Maintenance
Table 6 lists weekly maintenance items of a ZXMSG 5200.
TABLE 6 WEEKLY M AINTENANCE ITEMS
Category Item
Auxiliary equipment operation
Checking cable distribution module
status check
Equipment room check Checking equipment room environment
Note: Maintenance personnel can add other maintenance items if necessary
Weekly Maintenance Item 1 (Checking

Cable Distribution Module)
Checking method: Check cable distribution module.
Normal result: Cable distribution module is clean and good. It arranges

cables in order and is grounded normally.
Troubleshooting: Contact maintenance personnel in time for

troubleshooting when cable distribution module is faulty.
Weekly Maintenance Item 2 (Checking

Equipment Room Environment)
Checking method: Check whether equipment room environment meets
requirements (applicable for ZXA10-ZXMSG 5200-IN/1500).
Normal result:
1. Key passages in the equipment room are clear. There is no water or

gas pipelines in the room. General, assurance, and emergency lighting
facilities are in good condition. Fire control equipment is available.
Floor pave meets requirements without any damage. Supports are well
grounded.
2. Holes between rooms, outlets in the room, and gaps along cable
troughs are well sealed. Sealing materials are in good condition
without any deformation or breakage. Cable troughs are damp-proof.
Cable protection layers are free from mildew.
Troubleshooting: Contact department concerned in time for
troubleshooting when equipment room environment is not satisfactory.

Monthly Maintenance
Table 7 lists monthly maintenance items of a ZXMSG 5200.
TABLE 7 MONTHLY M AINTENANCE ITEMS
Category Item
Checking cabinets
Hardware check
Checking power cables and grounding cables
Note: Maintenance personnel can add other maintenance if necessary.
Monthly Routine Maintenance Item 1

(Checking Cabinet)
Checking method: Check inside and outside of cabinets.
Normal result: Cabinets are clean without dust, stain or strange matter.
Troubleshooting: Clean stains off cabinet surface with absolute alcohol

without polluting boards or components inside. Remove air filters off
cabinet bottom and sides. Wash them with neutral detergent. Dry them
fully. Clear strange matters, if any, off cabinet in time. Report any problem
that cannot be handled in time for troubleshooting.
Monthly Routine Maintenance Item 2

(Checking Power Cables and Ground
Cables)
Checking method: Check whether powers and grounding cables
connections are proper and free from rust.
Normal result: Power and grounding cables connections are proper and
free from rust. Do not integrate PDF ground (lightning protection ground),
working ground, and protection ground, for ZXMSG 5200 cabinets are
directly connected with external cables. The integration may cause
damage to the equipment because an exceptional voltage or current might
rush in along external cables. Add corresponding lightening protection
equipment before directly connecting 220 V mains to primary power
supply.
Troubleshooting: Reconnect or replace faulty power or grounding cable in

time.

Quarterly Maintenance
Table 8 lists quarterly maintenance items of a ZXMSG 5200.
TABLE 8 QUARTERLY M AINTENANCE ITEMS
Category Item
Changeover test Testing ICS changeover
Battery maintenance Maintaining accumulators
Ground resistance
Testing ground resistance
test
Quarterly Maintenance Item 1 (Testing

ICS Changeover)
Checking method: Unplug one of the two ICS's from a shelf in the ZXMSG
5200.
Normal result: All users on the shelf still work normally.
Troubleshooting: Replace ICS when changeover fails. Contact technical

personnel in time for troubleshooting if it remains abnormal.
Note: Test at low-traffic hours, such as, at night. Report to superior authority in
advance.
Quarterly Maintenance Item 2 (Maintaining

Accumulators)
1. Accumulators are in floating charge normally. Check floating charge
voltage regularly and maintain it within a specified range. Perform
equalized charge for accumulators quarterly. Shut down AC power
input and power with accumulators. Run a man-machine command to
collect real-time power parameters. Resume AC power input when
accumulator voltage drops to –46 V. Run a man-machine command to
set accumulator charging mode to equalized charge. Set accumulator
charging mode back to floating charge with man-machine when
accumulators reach full charge.
2. Keep accumulator room at a temperature under 30 °C. Keep
accumulators clean, dry, and far from a fire source.
Note: There are different requirements for different accumulators. Read

instructions carefully before using accumulators, and follow them during the
operation.

Quarterly Maintenance Item 3 (Testing

Ground Resistance)
Meter and instrument: Ground resistance meter
Checking method: Test ground resistance of the ZXMSG 5200 with ground
resistance meter.
Normal result: Ground resistance is not greater than 1 Ω for a ZXMSG

5200 with over 10,000 gates. Ground resistance is not greater than 5 Ω
for a ZXMSG 5200 with less than 2,000 gates. Ground resistance is not
greater than 3 Ω for a ZXMSG 5200 with between 2,000 and 10,000 gates
Troubleshooting: Check grounding cables and grounding posts when

ground resistance is too high.
Maintenance Charts
System Networking Topology
Get System Networking Topology from project documents. It includes
basic networking conditions of local equipment in local office. There are
equipment room name, telephone number, attendants, actual installation
situation and other information that are helpful to maintenance personnel
in networking topology.

TABLE 9 SYSTEM NETWORKING TOPOLOGY

Equipment room: Telephone number:
Note:
Note: maintenance personnel can reproduce this page if necessary.

TABLE 10 RESOURCE DISTRIBUTION TABLE
NE Shelf No. Office No. Number Range Remark
Note: Maintenance personnel can reproduce this page if necessary.

Chapter 4
Alarm Messages & Handling

All alarm messages that may arise on background O&M system.
Maintenance personnel can get a clear idea of each alarm message,
including alarm cause, severity level, related information, whether to
handle it immediately, how to handle it, and what to note in handling.
Alarms Collection
Alarm messages are prompt messages for problems or faults during
equipment operation. Alarm messages usually last some time and do not
disappear until corresponding problems or faults are cleared. By severity,
ZXMSG 5200 alarm messages fall into Level 1, Level 2, and Level 3 that
represent critical, major, and minor alarms. Alarm level can be modified in
NM system according to actual requirements.
1. Level 1 alarms
Level 1 alarms are of the highest level. Level 1 red alarm indicator on
alarm box will flash with continuous buzzing in the case of Level 1
alarms. Maintenance personnel must deal with related faults
immediately. Level 1 alarms include H.248 module memory application
failure alarm; H.248 module link broken alarm; service CALL module
memory application failure alarm; T network self-check failure alarm;
and power supply alarm.
2. Level 2 alarms
Level 2 red alarm indicator on alarm box will flash with intermittent
buzzing in the case of Level 2 alarms Level 2 alarms may cause
collapse of office-wide equipment. Maintenance personnel must deal
with them in time. Level 2 alarms include MP restart alarm; partner MP
offline alarm; active/standby communication broken alarm; H.248
module link abnormity alarm; and unit offline alarm.
3. Level 3 alarms
Level 3 red alarm indicator on alarm box will flash with brief buzzing in
the case of Level 3 alarms. Level 3 alarms usually result in some

system malfunction. Maintenance personnel must deal with them in

time. Level 3 alarms include MP disk alarm; port offline alarm; sub-unit
offline alarm, port type error alarm; sub-unit type error alarm; and
port status setting error alarm.
All corresponding red indicators on alarm box will light up when alarms of
more than one level happen to the equipment. Meanwhile, alarm box will
give alerts commensurate with alarms at highest level.
Table 11 collects all current default alarm messages of a ZXMSG 5200.
TABLE 11 ALARMS COLLECTION
Default Alarm Level Alarm Message (Default) Code Remark

H.248 module memory application
failure alarm
H.248 module link broken alarm
Level 1 alarms Service call module memory
application failure alarm
T network self-check failure alarm
Power supply alarm
MP restart alarm 0
Partner MP offline alarm 1
Active/Standby communication
Level 2 alarms
broken alarm
H.248 link abnormity alarm
Unit offline alarm
MP disk alarm
Port offline alarm
Sub-unit offline alarm
Level 3 alarms
Port type error alarm
Sub-unit type error alarm
Port status setting error alarm
Handle alarms of different levels in different ways. Contact local ZTE office
in the case of Level 1 or Level 2 alarms. Handle them under instructions of
ZTE engineers. Make a record of problems and their symptoms in the case
of Level 3 alarms. Handle them under instructions in this manual. Contact
local ZTE office when failing to handle the problem.

Chapter 4 - Alarm Messages & Handling
Level 1 Alarms
H.248 Module Memory Application Failure
Alarm
1. Description
Alarm occurs when H.248 module on MPR fails to apply for memory.
2. Related information
Level 1 alarm indicator on alarm box flashes with continuous buzzing.
Alarm for broken link displays on NM interface.
3. Cause
H.248 module memory distribution fails.
4. Handling
Check status of ICS and MPR in time.
5. Verification
Alarm on NM disappears.
H.248 Module Link Broken Alarm

1. Description
Alarm occurs when H.248 module link on a MPR breaks off.
3. Cause
¾ Inner abnormity of H.248 module;
¾ Data packet is not reachable;
¾ MGC quits services actively;
¾ Gateway makes no response to requests;
¾ RTP resources are not available;
¾ MG logs off services actively.
4. Handling
Check whether link and uplink equipment are reachable in time. Check
status of ICS and MPR.
5. Verification

Service Call Module Memory Application

Failure Alarm
1. Description
Alarm occurs when service call module on a MPR fails to apply for
memory.
3. Cause
Memory distribution fails.
4. Handling
Check status of ICS and MPR.
5. Verification
T Network Self-Check Failure Alarm

1. Description
Alarm occurs when T network self-check fails.
3. Cause
T network self-check fails.
4. Handling
Check status of ICS and MPR.
5. Verification
Power Supply Alarm

1. Description
Alarm occurs when power supply has abnormity.
3. Cause
¾ 3.3 V overvoltage/undervoltage;
¾ 48 V overvoltage;

¾ –75 V overvoltage/undervoltage;
¾ Ring current undervoltage;
¾ –5 V overvoltage/undervoltage;
¾ +5 V overvoltage/undervoltage;
¾ Power switch open;
¾ Fan fault.
4. Handling
Check working status of power supply.
5. Verification

Level 2 Alarms
MP Restart Alarm
1. Description
Alarm occurs when ICS restarts.
Level 2 alarm indicator on alarm box flashes with intermittent buzzing.
Corresponding alarm details display on NM interface.
3. Cause
ICS has a hardware problem or power supply problem.
4. Handling
Check status or power supply of ICS.
5. Verification
Partner MP Offline Alarm

1. Description
Alarm occurs when standby ICS gets offline.
3. Cause
Standby ICS has a hardware problem or power supply problem, such
as partner MP watchdog overflow or partner MP power-off.
4. Handling
Check status or power supply of ICS.
5. Verification
Active/Standby Communication Broken

Alarm
1. Description
Alarm occurs when communication between active and standby ICS's
breaks off.


3. Cause
Physical link results in active/standby broken communication.
4. Handling
Check hardware status of active and standby ICS's.
5. Verification
H.248 Link Abnormity Alarm

1. Description
Alarm occurs when H.248 module link is abnormal.
3. Cause
¾ Inner abnormity of H.248 module;
¾ Data packet is not reachable;
¾ MGC quits services actively;
¾ Gateway makes no response to requests;
¾ RTP resources are not available;
¾ MG logs off services actively.
4. Handling
Check whether link and uplink equipment are reachable in time. Check
status of ICS and MPR.
5. Verification
Unit Offline Alarm

1. Description
Alarm occurs when a unit gets offline.
3. Cause
Communication between foreground and background systems breaks
off or equipment powers off.
4. Handling

Check communication between foreground and background systems

and equipment power supply.
5. Verification

Level 3 Alarms
MP Disk Alarm
1. Description
Alarm occurs when MP disk has an abnormity.
3. Cause
MP disk is full.
4. Handling
Check usage of disk space and clear useless data.
5. Verification
Port Offline Alarm

1. Description
Alarm occurs when a port gets offline.
3. Cause
Communication breaks off or equipment powers off.
4. Handling
Check communication between foreground and background systems
and equipment power supply.
5. Verification
Sub-unit Offline Alarm

1. Description
Alarm occurs when a sub-unit gets offline.
3. Cause

¾ DSP BOOT fails.

¾ DSP download firmware fails.
4. Handling
Check equipment hardware status.
5. Verification
Port Type Error Alarm

1. Description
Alarm occurs when a port type error occurs.
3. Cause
Data configurations are inconsistent with actual hardware situations.
4. Handling
Check data configurations.
5. Verification
Sub-unit Type Error Alarm

1. Description
Alarm occurs when a sub-unit type error occurs.
3. Cause
4. Handling
5. Verification
Port Status Setting Error Alarm

1. Description
Alarm occurs when a port status setting error occurs.


3. Cause
4. Handling
5. Verification
Conversation services is normal.


Chapter 5
Troubleshooting

Sources, analysis approaches, and general handling procedures of
common ZXMSG 5200 faults, including symptom, related parts, analysis
and location, troubleshooting, and precautions. It gives users a reference
when meeting with faults.
Source and Analysis Approach

Source
Sources of common faults in routine maintenance are:
1. Hardware fault, the most common fault, means that a board or a cable
gets damaged. Such a fault appears easy to be cleared. However, it
takes effort to find it out. Maintenance personnel must know
equipment well and take a clear analysis approach to locate fault as
soon as possible. Determine source by replacing faulty or suspicious
boards with good boards repeatedly.
2. Human fault refers to wrong connections, wrong data or wrong
versions. Be careful at every operation step to minimize such faults.
Key to such problems is fault location.
3. Version fault. Upgrade versions of some board programs to solve such
problems. Version upgrading usually comes after ZTE's R&D
department designs a new function and makes a change. It is an
obligation of local ZTE office. It is not detailed in this manual.
Fault Analysis Basis

Fault analysis basis is description of faults and observation of fault
symptoms. It serves as base of troubleshooting. Its accuracy and
completeness determines direction and time consumption of fault analysis
and decides on final troubleshooting. It generally falls into:
1. Fault description by personnel on duty in the equipment room

This description is obviously most direct basis because the first

description for faults maintenance personnel gets is from personnel on
duty in the equipment room.
2. Problem description by telephone users
Some descriptions of personnel on guard come from users report on
phone. Maintenance personnel had better learn symptoms directly
from users to obtain first-hand information.
3. Status of equipment
Board indicators can tell status of the equipment. They can reflect
many faults. Maintenance personnel must know board indicators well
to find and handle a fault as soon as possible.
4. Alarm messages displayed on NM
NM can generate alarm messages, which help maintenance personnel
locate faults. Pay attention to history alarms because many faults do
not beak out suddenly and they have records in history alarms.
Additionally, use man-machine command for judgment if some faults
lack direct alarm messages. Man-machine commands are an effective
and reliable means of troubleshooting.
Fault Analysis Approach

On the ZXMSG 5200 side, the most obvious fault symptom is the failure of
all or some user services. Normally such a symptom is closely related to
the network equipment and the power supply. You shall first determine
whether the fault lies in the ZXMSG 5200 or in others. You should check
the ZXMSG 5200 hardware before other hardware. The symptoms and
troubleshooting of the typical faults on the ZXMSG5200 and the SS sides
are as follows. Maintenance personnel can locate and handle a fault as
soon as practical with reference.
1. ZXMSG 5200
On the ZXMSG 5200 side, the common boards include ICS, ALC, ADL,
and TSLC. A fault in the ZXMSG 5200 normally affects only one user
unit in a small area. You shall check whether the fault occurs to a
whole user shelf unit or to some users within a user shelf unit. The
fault that occurs to the whole user shelf unit and its cascading standby
shelf unit is possibly related to the ICS or MPR of the NE or to the
uplink port to the upper-level office. For the fault that involves some
users within a user shelf unit, check the corresponding ALC and user
cables. Maintenance personnel locate both faults by replacement.
2. SS
On the SS side, the fault symptoms are normally related to the
Ethernet interface between the SS and the ZXMSG 5200. The SS faults
are classified as faults with Ethernet interface interruption and faults
without Ethernet interface interruption.

Chapter 5 - Troubleshooting
Common Faults
Common ZXA10-ZXMSG 5200 faults are user data creation failure, user
service failure, and 112 test system failure, as shown in Table 12.
TABLE 12 COMMON FAULTS
Category Description
User data creation failure Failure to create a user
Difficulty in Internet access
User service failure
No dialing tone on off-hook
112 test system failure 112 test system cannot make a test or make inaccurate tests.
User Data Creation Fault

1. Symptom: Fails to create user data.
2. Related parts: O&M system
3. Analysis and location: User data creation depends on validity of related
user resources.
4. Troubleshooting: Perform the following to check related data:
¾ Display user number
¾ View user resources. Resources must be available for user to be
created.
5. Precautions: Try to use another number when it already carries user
services. Delete user and release corresponding resources, if necessary,
at low-traffic hours.
User Service Failure

Difficulty in Internet Access
1. Symptom: A user has difficulty in gaining access to the Internet
through an ADL, surfs at a slow network speed, or gets offline
frequently.
2. Related parts: ICS and user line
3. Analysis and location: Such a fault is normally related to poor quality
of channel. Potential causes are system clock problem, related board
problem and cable problem, etc. Check and analyze causes as follows:
i. System clock problem
System clock problem can cause an office-wide difficulty in Internet
access. Effect is obvious after being solved.
ii. Cable problem

Cable problem is one of principal causes of Internet access difficulty.

Make Internet access test at the terminal on office side. Such fault
lies in external cable when Internet access test succeeds.
Test network of equipment uplink ports. Check whether uplink port
equipment causes an office-wide difficulty in Internet access.
iii. Board problem
Difficulty in Internet access may result from related board
hardware. Determine faulty hardware range by fault complaint and
tests. Fault in ADL affects users on the board. Fault in ICS affects
all user services on NE.
4. Precautions: Check and handle such a fault at low-traffic hours.
Contact local ZTE office for timely technical support. See Appendix A in
this manual for board replacement.
No Dialing Tone on Off-Hook

1. Symptom: A user cannot hear dialing tone when he/she gets telephone
off-hook.
2. Related parts: ICS and ALC
3. Analysis and location: Such a fault is related to signaling coordination
between processors and parts dialing tone passes by before reaching
the user. It may lie in one of the following:
¾ Signaling connection problem
Signaling connection problem may cause service interruption. User
can hear a busy tone.
¾ Voice channel hardware connection problem
Check hardware connection between SS and ZXMSG 5200 if fault
remains while signaling connection is normal.
4. Troubleshooting: Perform the following for troubleshooting:
¾ Check whether corresponding alarm is displayed on NM. If so,
locate fault according to alarm.
¾ Trace the call of faulty user through signaling tracing and locate it.
¾ Test faulty user through 112 test system if fault is located in ALC of
ZXMSG 5200. Replace user board if test result is not satisfactory
¾ Try replacing ICS or MPR if fault remains. Contact local ZTE office
for technical support.
¾ Make experiments at faulty point and locate it according to its
occurrence time, frequency, and environment. This is also one of
important approaches to final troubleshooting.
5. Precautions: See Appendix A in this manual for board replacement.
112 Test System Failure

1. Symptom: 112 test system cannot make a test or return inaccurate
results to a test.

Chapter 5 - Troubleshooting
2. Related parts: TSLC and test cable

3. Analysis and location: Such a fault may lie in one of following three
aspects:
¾ TSLC is faulty;
¾ TSLC self-check is normal but subordinate sub-nodes range setting
is incorrect;
¾ Sub-nodes under test board are normal while a test cable has a
problem.
4. Troubleshooting:
¾ Check corresponding TSLC alarm is displayed on NM. If so, TSLC is
faulty. If no, enter 112 test system and display TSLC status. TSLC
is normally in the idle state. It is available only after successful
self-check.
¾ TSLC may be damaged or test cable is connected incorrectly if test
succeeds while test result is incorrect. In this case, first test users
under a sub-node subordinate to TSLC. TSLC is fault-free if result is
normal. Check whether test cables are reliable. Remove test cable
to clear possible impacts of other abnormal user shelves on TSLC if
results are incorrect. Remove ALC' of this shelf and leave only ALC
where tested user locates if fault remains. In one word, remain as
few boards and cables as possible to find out fault source.
Note: Most inaccurate 112 tests do not lie in TSLC but in wrong data
configurations or incorrect test cable connections, especially in an
expanded office.
5. Precautions: See Appendix A in this manual for board replacement.


Chapter 6
Maintenance Experience
Collection

Some ZXMSG 5200 maintenance instances for your reference.
112 Test Faults

Symptom: 112 test results were inaccurate. Each test result and
conclusion was different but most users talked normally.
Troubleshooting: Engineers checked grounding cables. Voltage difference

between protection ground and working ground was 0.3 V. Engineers
short-circuited protection and working grounds, but problem remained.
They tested each sub-node user and checked each test cable. They found
some cables were connected improperly. Test results became steady after
correction. Internal lines test was normal. When testing external cables,
engineers found they could detect external line disconnection accurately
and that most users experienced abnormal resistance or capacitance but
had actually normal talks over lines. They estimated that local relative
humidity was lower than backland and that the difference caused test
result differences. They adjusted test standards. They testes several faulty
telephones and simulated several faults. They found faults, and test result
were satisfactory.
Service Fault
1. Symptom: All users on ALC heard a rustle before normal dialing tone
when they take telephones off-hook.
Troubleshooting: Engineers replaced the board. The fault remained.
They removed all user line connectors off board and made a test on
the backplane. The fault disappeared, and normal dialing tone could be
heard. Engineers tested connectors one by one and found the third
user line connector had a problem.

2. Symptom: Dialing tone sometime came 2~3 seconds late.

Troubleshooting: Engineers checked whether network was not stable.
They traced H.248 signaling between user's off-hook and peer's dialing
tone transmission to locate fault.
3. Symptom: Incoming calls to some users at one ZXMSG 5200 failed.
There was no caller identification display. A ring back tone was heard
when users were called (original users were redirected to better
locations).
Troubleshooting: Engineers found a faulty number at the ZXMSG 5200.
They made a call to a mobile at the number. The number was properly
displayed. They made a call to telephone at the number. A ring back
tone was heard. However, telephone did not ring and there was no
caller identity display. The call could be set up when telephone was
taken off-hook. Engineers estimated fault lay in user shelf of a board.
They checked the backplane and found user line connector was
connected to an improper pin. Incoming calls and caller number display
became normal after user line is moved to right position
4. Symptom: Dialing tones could not be separated.
Troubleshooting: Engineers reset ICS. The fault remained. They made
a test on distribution frame and found the symptom occurring to the
first two ALC’s. They changed ALC's with other ALC's. The fault
disappeared. They located fault in ALCs.
5. Symptom: no tone is heard because of narrowband user boards
replacement.
Troubleshooting: Engineers made corresponding change to user boards
in a slot after board replacement. TerminalID of user boards doesn't
exist. Engineers used add-slctermid command to add TerminalID to the
slot. It became normal.
Data Configuration Fault

1. Symptom: Engineers configured data in man-machine command line
telnet mode. “Invalid command” prompted when inputting correct
operation command. And prompt is null when inputting “?”.
Troubleshooting: Engineers entered directory E:\DATA: of ICS’s flash
in FTP mode and found that there was no agcmd.cfg file under the
directory. They uploaded system command explanation library file and
problem disappeared.
2. Symptom: Engineers configured data in man-machine command line
telnet mode. “DB error” prompted when configuring hardware data or
IP address.
Troubleshooting: This case might happen because corresponding
database file didn’t exist. Users didn’t restart MSAG equipment after
executing the first command “add-globalconst” of data configurations
(restart equipment to generate all data files of the whole system after
successful “add-globalconst) command execution). Engineers restarted
the equipment and problem disappeared.

Chapter 6 - Maintenance Experience Collection
3. Symptom: Engineers adjusted PC to check MSAG uplink ports after

configuring data. They used “ping” command but found that it failed.
H248 link was obstructed.
Troubleshooting:
¾ Fault analyses: Hardware configurations will not influence H248 link
and uplink outputs when adjusting equipment. So engineers located
fault at route configurations and service data configurations.
They displayed to see whether configured MSAG equipment and
opposite SS configurations were correct. Result was correct;
They then checked configurations of internal and external routes.
Result was correct;
Engineers doubted whether parameters of uplink port VLAN
configurations were wrong. They entered “get_vlan:1=2” command
and found that uplink ports were tagged. Uplink equipment doesn't
support VALN with TAG, so PC couldn't be pinged.
¾ Troubleshooting:
Engineers used “del_vlan:1=2” command to delete vlan2. And then
they used “add_vlan:1=2:2=1” to add vlan2. The attribute was
VOIP VLAN,UNTAGGED. Narrowband uplink port could be pined
after correction. Both H248 link and telephone service were normal,
too.
Daily Maintenance Fault

1. Network monitoring program
Operation personnel can use the man-machine command on the NMS
console to view the network statistical data of the specified device,
monitoring the operation status of the network at realtime. For
instance, use the h284state command to view the operation status of
H284 interface and the receive/transmit packet of the uplink port. The
return result displays the current running status of H284 interface.
The command is executed after telnet to port 8888 of the device. The
user can right-click the ZXMSG 5200 Equipment ´ Property menu
to get relevant network information.
2. Statistical data collection and report generation program
Operation personnel can use the man-machine command on the NMS
console to collect the relevant statistical data of the specified device
and generate a statistical report according to the statistical data. The
commands are brdcpuload and memory. Use the brdcupload
command to collect the statistical data of CPU occupancy. Use the
memory command to collect the statistical data of the memory
utilization status.
The command is executed after telnet to port 8888 of the device. The
user can right-click the ZXMSG 5200 Equipment ´ Show Statistical
Information menu to get relevant network information.
3. Control changeover program

The core part of the ZXMSG 5200 equipment ICS board is in the
active/standby hot backup working state. To check the ICS board
working in the standby status, the operation personnel can hot-swap
the board for maintenance, having no any influence on the normal
service of the equipment. To check the ICS board working in the active
status, the operation personnel need to use the changeover man-
machine command to take the controlled changeover on the active ICS
board, changing the active ICS board over to the standby status. At
the same time, the other ICS board is switched from the standby
status to the active status.
The command is executed after telnet to port 8888 of the device.
4. Transportation program
If it is required to remove the ZXMSG 5200 equipment, follow the
steps below. Firstly, shut off the power supply of all shelves, EPU
monitoring plug-in box, rack power, and the single power supply
rectifier. Next, dismantle cables. Then, remove the equipment. If long-
distance transportation is required, it is recommended to plug the line
card off the shelf, wrap it in the anti-static bag and put it in the shock-
proof box for transportation.

Appendix A
Board Replacement
Overview
Board replacement is a common and key method in routine maintenance.
Maintenance personnel must contact relevant technicians or local ZTE
office personnel for technical support and guidance during board
replacement.
Pay attention to following principles during board replacement:
1. Store good spare parts in antistatic bags (with damp-proof bag in it).
Keep them in a carton properly by classification. Label antistatic bags
or cartons for easy model identification.
2. Examine whether there is any damage or component loss with spare
board before replacement. Examine model and driver version of spare
board and ensure its full consistency with faulty board to be replaced.
3. Wear the antistatic wrist strip when unplugging/plugging boards. Don’t
touch circuits, components, slots, etc. when holding a board. Don’t
plug/unplug board with violent force in case pins or slots on the board
or backplane are bent.
4. Label replaced faulty boards. Mark them with symptoms and put them
into antistatic bags. Store them by classification, to avoid any other
new fault.
5. Install a standard dummy board into idle slot when no spare board is
available at the moment after unplugging a board. They are for
dustproof and decoration purpose.
6. Forbid hot swap in power board replacement.

ICS/ALC Replacement
ICS and ALC (user board or DLC, AUD and DIB) support hot swap, that is,
replace boards without powering off sub-shelf where they locate. ICS
boards in the same shelf are interchangeable. Services of the unit will not
be affected when an ICS becomes faulty. Maintenance personnel can
replace faulty boards at any time after locating faults.
1. Preliminary setup
Determine faulty board after fault observation and analysis. Verify that
spare board is well functioning. Make sure that model and program of
spare board are identical to those of faulty board. Prepare antistatic
bag, damp-proof bag and classification carton, and some labels
(pressure sensitive label) for identification.
2. Procedures
i. Put on antistatic wrist strip.
ii. Pull faulty board handle with proper force with one hand. Support
board edge with the other hand and pull it out gently when board is
out of slot and pops up. Take care not to touch components and
circuits on the board.
iii. Put replaced faulty board into an antistatic dampproof bag. Stick
label on which mark board model, program version, and the word
“Faulty”. Store faulty boards properly in the carton. Label carton for
easy identification and handling.
iv. Insert boards into corresponding slot in the plug-in box by their
names. Press board handle with proper force with thumb till it is
locked. Now the board is in position.
3. Confirmation
Circuit board has a self-check process after it is plugged. Indicators
normally light up if self-check succeeds. Services resume to indicate
that replacement is successful. Board performs self-check repeatedly
and finally shows abnormity if self-check fails. Relevant unit services
don’t resume to indicate that replacement is unsuccessful. Check
whether spare board is damaged or fault cause is not attributed to
board.

Appendix A - Board Replacement
POWER H Replacement
POWER H does not support hot swap. Forbid replacement during power-on.
Switch off board before replacement.
1. Preliminary setup
Determine faulty board after fault observation and analysis. Verify that
spare board is well functioning. Make sure that model and program of
spare board are identical to those of faulty board. Prepare antistatic
bag, damp-proof bag and classification carton, and some labels
(pressure sensitive label) for identification.
2. Procedure
i. Put on antistatic wrist strip.
ii. Switch off faulty POWER H.
iii. Pull faulty board handle with proper force with one hand. Support
board edge with the other hand and pull it out gently when board is
out of slot and pops up. Take care not to touch components and
circuits on the board.
iv. Put replaced faulty board into an antistatic dampproof bag. Stick
label on which mark board model, program version, and the word
“Faulty”. Store faulty boards properly in the carton. Label carton for
easy identification and handling.
v. Insert boards into corresponding slot in the plug-in box by their
names. Press board handle with proper force with thumb till it is
locked. Now the board is in position.
vi. Switch on after inserting POWER H.
3. Confirmation
Check whether indicator statuses are normal and whether services
resume. Perform replacement at night when traffic is small, to
minimize impact on user services.
Power board indicators are abnormal after the replacement to indicate
a failed replacement. Check whether spare board is faulty.


Appendix B
Common Maintenance Forms
The followings are daily, weekly, monthly and quarterly maintenance

forms for users’ convenience.
TABLE 13 DAILY M AINTENANCE FORM

Office Name: Time:
Category Item Result Maintainer Remark

Checking power voltage
Checking temperature in
equipment room
Check humidity in the
Environment
equipment room
& check
Checking operation
status of air conditioner
Checking dust-proof
measures
Checking operation
status of fans
Equipment
Checking operation
operation
status of boards
status check
Checking alarm
messages
Auxiliary
equipment Checking transmission
operation system
status check

TABLE 14 WEEKLY M AINTENANCE FORM

Office Name: Time:

Auxiliary
Checking cable
equipment
distribution
operation status
modules
check
Checking
Equipment room
equipment room
checks
environment
TABLE 15 MONTHLY M AINTENANCE FORM

Office Name: Time:

Cleaning cabinets
Hardware check Checking power

cables and
grounding cables
TABLE 16 QUARTERLY M AINTENANCE FORM

Office Name: Time:

Testing ICS
Changeover test
changeover
Battery Maintaining
maintenance batteries
Ground Testing ground
resistance test resistance

Appendix C
Reference Values from 112

Test System
1. External line test

Table 17 shows twelve external line test indices.
TABLE 17 12 EXTERNAL TEST INDICES
A-G B-G A-B

DC voltage (V) [-8, 8] [-8, 8] [-8, 8]
AC voltage (V) [0, 8] [0, 8] [0, 8]
Insulation
[10, 10000] [10, 10000] [20, 10000]
resistance (kΩ)
Capacitance (μF) [0, 0.3] [0, 0.3] [0.5, 2.0]
i. External line voltage test

¾ Description: Users get telephones on-hook and user lines carry no
feed during a normal test.
¾ See Table 18 for test result analysis.
TABLE 18 EXTERNAL LINE VOLTAGE TEST AN ALYSIS
Result Analysis Result Display

VACag or VACbg is greater than 100 V. Tandem current
VACag or VACbg or VACab is greater than 8 V. AC abnormal
VDCag or VDCbg is between 45V and 60 V. AC-crossed fault
VDCag or VDCbg or VDCab is greater than 8V. DC abnormal
In Table 18, VACag, VACbg and VACab represent AC current between A

and the ground, B and the ground, and between A and B; VDCag,
VDCbg and VDCab refer to DC current between A and the ground, B
and the ground, and between A and B.

Note: All these values are absolute values.

ii. Insulating resistance test
¾ Description: Users get telephones on-hook and user lines carry no
feed during a normal test. Unbalanced resistance of A and B
against the ground might cause cross talk to users.
TABLE 19 INSULATING RESISTANCE AN ALYSIS

Both Rag and Rbg are greater than 10 kΩ. Normal
Rab is between 20 kΩ but and 10 MΩ. Normal
Rag or Rbg is smaller than 10 kΩ. Line grounding (grounded)
Rab is between 1,800 Ω and 20 kΩ. Swinging cross
The line is disconnected or the phone set is not
Rab is greater than 10 MΩ, exceeding the
connected. Capacitance can be measured for
test range.
fault location.
Rab is smaller than 1,800 Ω. The user goes off hook or is shorted.
In Table 19, Rag, Rbg and Rab refer to insulating resistance between A
and the ground, B and the ground and the insulating resistance
between A and B.
iii. External line capacitance test
¾ Description: Users take telephones on-hook or offhook during a
normal test. Perform a forced test when users take telephones off-
hook. Users get telephones on-hook and user lines carry no feed.
TABLE 20 EXTERNAL LINE CAP ACIT ANCE AN ALYSIS
Result Display Result Analysis

Cag and Cbg are smaller than 0.3 μF. Normal
Cab is between 0.5 μF and 2 μF. Normal
Cag or Cbg is greater than 0.3 μF. Grounding, creepage or capacitance is abnormal
Cab is smaller than 0.5 μF. Line disconnecting or user phone set is at fault
Cab is greater than 10 μF, exceeding the The A-B line is short circuited or the phone set is
test range. at fault
Cab is greater than 2 μF. Capacitance is abnormal
In Table 20, Cag, Cbg and Cab refer to capacitance between and the
ground, B and the ground and between A and B.
iv. Loop resistance\current test

Appendix C - Reference Values from 112 Test System
¾ Description: User take telephones off-hook during a normal test.

Loop resistance refers to sum of external user line resistance and
telephone resistance. Test result is sum of user line resistance and
telephone equivalent impedance. User line resistance varies with
line diameter. Typical user line resistance value ranges from 100 Ω
to 300 Ω per kilometer and typical telephone resistance ranges
from 200 Ω to 600 Ω per kilometer. Loop resistance for a common
user is between 300 Ω and 1,800 Ω.
¾ See Table 21 and Table 22 for test result analysis.
TABLE 21 LOOP RESISTANCE INDEXES ANALYSIS

Loop resistance is between 300 Ω and 1,800 Ω. Normal values
The user goes off hook or the phone set is
Loop resistance is greater than 1,800 Ω.
faulty.
The user phone is at fault or swinging cross
Loop resistance is smaller than 300 Ω.
occurs.
TABLE 22 LOOP CURRENT INDEXES AN ALYSIS

The loop current is between 0 mA and 100 mA. Normal values
The loop current is greater than 100 mA. The loop current is abnormal.
General loop current is normally between 22 mA to 60 mA.
2. Internal line test

i. Feeding voltage
This item is to test voltage fed from ALC to phone set. See Table 23
for test result analysis.
T AB L E 2 3 FE E D I N G V O LT AG E I N D E X E S AN AL Y S I S
Normal Feeding Voltage (V) Abnormal Feeding Voltage (V)

40 ≤ Vk ≥ 60 Vk < 40 or Vk > 60
ii. Ringing current voltage

This item is to test ringing voltage, which is usually between 50 V
and 120 V, with the average value of 75 V or so. See Table 24 for
test result analysis.

TABLE 24 RINGING CURRENT VOLTAGE INDEXES AN ALYSIS

The ring current voltage is less than 50 V or more than 120 V. Abnormal
The ringing current voltage is between 50 V and 120 V. Specific values
iii. Loop current

This item is to test loop current on ALC. See Table 25 for test result
analysis.
TABLE 25 LOOP CURRENT INDEX AN ALYSIS

The feed current is greater than 100 mA. Abnormal
The feed current is between 0 mA and 100 mA. Specific values

Abbreviations
Abbreviations Full Name

ABD Abbreviated Dialing
ABR Answer Bid Ratio
ACM Address Complete Message
A/D Analogue-Digital Converter
ADM Add Drop Multiplexer
ADPCM Adaptive Differential Pulse Code Modulation
ADSL Asymmetrical Digital User Line
AG Access Gateway
ALC Analog Line Card
AN Access Network
API Application Program Interface
AS Application Server
ASIC Application Specific Integrated Circuit
ASR Answer Seizure Ratio
AT Active Tester
ATM Asynchronous Transfer Mode
AU Adaptation Unit
AU Access Unit
AUD Audio Interface Board
BCH Bids per Circuit per Hour
BCM Basic Call Manager
BER Bit Error Ratio
BHCA Busy Hour Call Attempt
BIOS Basic Input/output System
BRI Basic Rate Interface
BS Base Station
BSC Base Station Controller
CAS Channel Associated Signaling
CCBS Completion of Call to Busy User
CCC Credit Card Calling


CCF Call Control Function
International Consultative Committee For Telephone and
CCITT
Telegraph
CCS Common Channel Signaling
CD Call Distribution
CCS7 No7 Common Channel Signaling
CDMA Code Division Multiple Access
CF Call Forwarding
CHW Communication Highway
CIC Circuit Identification Code
CKG Clock Generator
CM Control Memory
CMIP Common Management Information Protocol
CMF Center Module Frame
CPU Center Process Unit
CON Conference Calling
CRD Call Rerouting Distribution
CSI Called User Identification
CSM CCS No7 Signaling Module
CSV Centralized Supervision Board
CTF Control Frame
D/A Digital-analogue Converter
DC Direct Current
DCN Data Communication Network
DCR Destination Call Routing
DDN Digital Data Network
DIB Digital Interface Board
DLC Digital Line Circuit
DSLC Digital User Line Circuit
DSU Digital Switching Unit
DT Digital Trunk
DTE Data Terminal Equipment
DTM Digital Trunk Module
DTMF Dual Tone Multi-Frequency
DRAM Dynamic Random Access Memory
DUP Data User Part
DWLL Digital Wireless Local Loop

Abbreviations

ICS Extended Process Unit
EPROM Erasable Programmable Read only Memory
FPH Free Phone call
FSK Frequency Shift Keying
FSLC Far Distance SLC
FTTB Fiber to the Building
FTTC Fiber to the Curb
FTTH Fiber to the Home
GK Gatekeeper
GPS Globe Positioning Satellite
GSM Globe System For Mobile Communication
GW Gateway
HDSL High-speed Digital User Line
HSTP High-level Signaling Transfer Point
HW High Way
ICS Integrated Control and Switch Board
ICT Incoming Trunk
IN Intelligent Network
INAP Intelligent Network Application Procedure
ISDN Integrated Service Digital Network
I/O Input/Output
ISO International Standards Organization
ISPBX ISDN PBX
ISUP ISDN User Part
ITU-T International Telecom Union-Telecommunication standardization
LAN Local Area Network
LED Light Emitting Diode
LE Local Exchange
LIM Line Interface Module
LSTP Low-level Signaling Transfer Point
LTM Line Trunk Module
MAS Mass Calling
MB2 Mux2 Board
MCI Malicious Call Identification
MCTL Mother Board of Control
MFC Multi-Frequency Control Receiver
MG Media Gateway


MGC Media Gateway Controller
MMC Man-Machine Communication
MODEM Modulator-Demodulator
MODT Mother Board of Octuple digital trunk
MP Module Processor
MPMP Module Processor to Module Processor
MPPP Main Processor to Peripheral Processor
MS Media Server
MSM Message Switch Module
MSU Message Signal Unit
MT Magnet Trunk
MTP Message Transfer Part
MTUP MTP Test User Part MTP
NE Network Element
NET NETwork
NETD NETwork Driver
NGN Next Generation Network
NMT Network Management Layer
NPI Numbering Plan Identifier
NRZ Non-Return Zero
OAM Operation, Administration & Maintenance
OAN Optical Access Network
OCC Occupancy
ODT Octuple Digital Trunk
OFL Percentage Overflow
OGT Outgoing Trunk
OLT Optical Line Terminal
OMC Operation Maintenance Center
OMM Operation Maintenance Module
ONU Optical Network Unit
OS Operation System
OW Order Wire
PCM Pulse Code Modulation
PDH Plesiochronous Digital Hierarchy
PHI Packet Handling Interface
PHM Packet Handler Module
PLL Phase Locked Loop

Abbreviations

POTS Plain Old Telephone Service
PP Peripheral Processor
PRI Primary Rate Interface
PRM Premium Rate
PSM Peripheral switching Module
PSPDN Packet Switched Public Data Network
PSTN Public Switch Telephone Network
RAM Random Access Memory
REG Regenerator
RIM Remote Interface Module
RLM Remote Line Module
ROM Read Only Memory
RSM Remote Switch Module
RSU Remote User Unit
SCCP Signalling Connection Control Part
SCE Service Creation Environment
SCF Service Control Function
SCH Seizure Per Circuit Per Hour
SCP Service Control Point
SDH Synchronous Digital Hierarchy
SDL Specification and description Language
SDP Service Data Point
SLC User Line Loop Carrier
SLC User Line Circuit
SLF User Line Frame
SFT Single Frequency Trunk
SML Service Management Layer
SMP Service Management Point
SMS Service Management System
SNI Service Network Interface
SNM Switching Network Module
SNMP Simple Network Management protocol
SP Signaling Point
S/P Serial to Parallel conversion
SPC Stored Program Control
SPL Split Charging
SSP Service Switching Point


SSU Signal and Switch Unit
STB Signal Terminal Board
STM Synchronous Transfer Module
STP Signalling Transfer Point
SU2 Subscribe unit 2
SYC Synchronization Control
SYZ Synchronization Generator
TA Terminal Adapter
TCP/IP Transmission Control Protocol/Internet Protocol
TCS Terminating Call screening
TE1 Terminal Equipment of type1
THW Switching Network Highway
TIM Trunk Interface Module
TPU Transfer Process Unit
TM Tandem
TMN Telecom Management Network
TRK Trunk
TRM Trunk Interface Module
TSLC Test SLC
TUP Telephone User Part
UAN Universal Access Number
UDR User-Defined Routing
UNI User Network Interface
UPT Universal Personal Telecom
VCC Voice Compress Card
VCXO Voltage Controlled Crystal Oscillator
VOD Video On Demand
VOT Tele-voting
VPN Virtual Private Network
WAN Wide Area Network
WARN Warning
WDT Watch Dog
WLL Wireless Local Loop
WSLC Wireless User Line Circuit

Tables
Table 1 Typographical Conventions ................................................................ x

Table 2 Mouse Operation Conventions ............................................................xi
Table 3 Safety Signs................................................................................... xii
Table 4 Safety Signs and Descriptions ...........................................................15
Table 5 Daily Maintenance Items ..................................................................21
Table 6 Weekly Maintenance Items ...............................................................25
Table 7 Monthly Maintenance Items ..............................................................26
Table 8 Quarterly Maintenance Items ............................................................27
Table 9 System Networking Topology............................................................29
Table 10 Resource Distribution Table ............................................................30
Table 11 Alarms Collection ..........................................................................32
Table 12 Common Faults.............................................................................45
Table 13 Daily Maintenance Form .................................................................57
Table 14 Weekly Maintenance Form ..............................................................58
Table 15 Monthly Maintenance Form .............................................................58
Table 16 Quarterly Maintenance Form ...........................................................58
Table 17 12 External Test Indices .................................................................59
Table 18 External Line Voltage Test Analysis ..................................................59
Table 19 Insulating Resistance Analysis.........................................................60
Table 20 External Line Capacitance Analysis...................................................60
Table 21 Loop Resistance Indexes Analysis ....................................................61
Table 22 Loop Current Indexes Analysis ........................................................61
Table 23 Feeding Voltage Indexes Analysis ....................................................61
Table 24 Ringing Current Voltage Indexes Analysis .........................................62
Table 25 Loop Current Index Analysis ...........................................................62

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ZXMSG 5200

Multiplex Service Gateway

Copyright © 2005 ZTE CORPORATION.

Date Revision No. Serial No. Description

Please fax to: (86) 755-26772236; or mail to Publications R&D

Thank you for your cooperation!

Your evaluation Accessibility:

About this Maintenance Manual ...............................................................ix

Weekly Maintenance ............................................................................................. 25

Monthly Maintenance ............................................................................................ 26

Quarterly Maintenance .......................................................................................... 27

Maintenance Charts .............................................................................................. 28

Level 2 Alarms ..................................................................................................... 36

Common Faults .................................................................................................... 45

The ZXMSG 5200 Multiplex Service Gateway is a network product for

ZXMSG 5200 (V2.0) Multiplex Service Gateway Technical Manual

ZXMSG 5200 (V2.0) Multiplex Service Gateway Installation Manual

ZXMSG 5200 (V2.0) Multiplex Service Gateway Operation Manual

ZXMSG 5200 (V2.0) Multiplex Service Gateway Maintenance Manual

ZXMSG 5200 (V2.0) Multiplex Service Gateway Network Management

Purpose of this Maintenance

Chapter 1 “Safety Description” describes safety instructions;

Chapter 2 “Maintenance Overview” describes items, requirements and

Chapter 3 “Routine Maintenance” describes items and methods of routine

Confidential and Proprietary Information of ZTE CORPORATION ix

Chapter 4 “Alarm Messages & Handling” describes alarm messages and

Chapter 5 “Troubleshooting” describes classification, analysis and handling

Chapter 6 “Maintenance Experience Collection” introduces some

Appendix A “Board Replacement” describes procedures and precautions

Appendix B “Common Maintenance Forms” lists common maintenance

Appendix C “Reference Values from 112 Test System” lists reference

Appendix D “Abbreviations” lists abbreviations covered in this manual.

TABLE 1 TYPOGRAPHICAL CONVENTIONS

Note: Provides additional information about a certain topic.

Checkpoint: Indicates that a particular step needs to be

Tip: Indicates a suggestion or hint to make things easier or

x Confidential and Proprietary Information of ZTE CORPORATION

Mouse Operation Conventions

Confidential and Proprietary Information of ZTE CORPORATION xi

Safety Signs Meaning

Warning: Indicates a potentially hazardous situation, which if

Erosion: Beware of erosion.

Electric shock: There is a risk of electric shock.

Electrostatic: The device may be sensitive to static electricity.

Microwave: Beware of strong electromagnetic field.

Laser: Beware of strong laser beam.

No flammables: No flammables can be stored.

No touching: Do not touch.

No smoking: Smoking is forbidden.

xii Confidential and Proprietary Information of ZTE CORPORATION

How to Get in Touch

Confidential and Proprietary Information of ZTE CORPORATION xiii

In this chapter, you will learn about:

TABLE 4 S AFETY SIGNS AND DESCRIPTIONS

Safety Sign Meaning

Sign for safety precautions

Guard against electrostatic discharge

Guard against electricity

Confidential and Proprietary Information of ZTE CORPORATION 15

Guard against scald

Guard against laser

Guard against microwave

Danger: It indicates that major accidents such as personal injury or death or