Beruflich Dokumente
Kultur Dokumente
Submitted by
S. SASIKUMAR
REGISTER NO: 27348337
SEPTEMBER- 2007
SRI MANAKULA VINAYAGAR ENGINEERING COLLEGE
MADAGADIPET, PUDUCHERRY.
DEPARTMENT OF MANAGEMENT STUDIES
BONAFIDE CERTIFICATE
EXTERNAL EXAMINER
TABLE OF CONTENT
CHAPTER TITLE PAGE NO
LIST OF TABLES i
LIST OF CHARTS ii
I INTRODUCTION
II REVIEW OF LITERATURE 20
III OBJECTIVES 22
IV RESEARCH METHODOLOGY 23
VII SUGGESTION 59
VIII CONCLUSION 60
IX LIMITATIONS OF TH STUDY 61
XI ANNEXURE 63
ACKNOWLEDGEMENT
I take this opportunity to express my gratitude and profound thanks to our
chairman Shri. N.KESAVAN, Managing Director Shri. M.DHANASEKARAN and
Vice Chairman Shri. S.V. SUGUMARAN SMVEC and our respected Principal Dr.
V.S.K.V. VENKATACHALAPATHY.
I express our sincere thanks and deep sense of gratitude to our Head of
Department Mr. S.JAYAKUMAR, Department of Management Studies for providing
me with an opportunity to study and to do this report.
Finally, I express our sincere thanks and deep sense of gratitude to my parents
and friends for giving timely advice in all the ways and in all aspects for doing the
project
LIST OF TABLE
S. No TABLE NAME Page No
LIST OF CHART
S.no CHART NAME Page No
ABSTRACT
Distribution channels are behind every product and service that consumers and
business buyers purchase every where. Usually, combination on institutions
specializing in manufacturing , wholesaling, retailing and many other areas join force
in Distribution channels.
The response given by the dealers and analyzed and interpret using different
types of statistical tool such as percentage analysis, chi-square method.
CHAPTER - I
INDRODUCTION
of the activities utilized to move a product and its title from production to
consumption.
which goods and/or services are moved from the manufacturer/ service provider
Southern Spain).
now available everywhere. Once they were sold via a few specific
stores.
your intermediary.
• They break down 'bulk' into smaller packages for resale by a retailer.
• They buy from producers and resell to retailers. They take ownership or
seldom wait for their product to mature. They sell on to a wholesaler that
• Wholesalers offer reduce the physical contact cost between the producer
responsibilities. Many produce their own brochures and use their own
telesales operations.
• An agent will typically secure an order for a producer and will take a
commission. They do not tend to take title to the goods. This means that
consignment stock (i.e. will store the stock, but the title will remain with
the producer. This approach is used where goods need to get into a market
• Agents can be very expensive to train. They are difficult to keep control
consumer.
• The retailer will hold several other brands and products. A consumer will
• Retailers will often offer credit to the customer e.g. electrical wholesalers,
or travel agents.
• The retailer will give the final selling price to the product.
• Retailers often have a strong 'brand' themselves e.g. Ross and Wall-Mart
• The main benefit of the Internet is that niche products reach a wider
• There are low barriers low barriers to entry as set up costs are low.
The study is important to know the dealers satisfaction level for the dealership.
The study is important to know the dealers satisfaction level in the price of the
cements.
The study is important to know the dealers preference for the quality.
The study is also analyses the effective media for improving the sales.
He is also on the Board of Tata Iron & Steel Company (TISCO), and
Maruti Udyog Limited.
In the ten years that he has been at the helm of the Aditya Birla Group, he
has won recognition for his contribution to Industry and to professionalising
management. An indicative list is as follows:
1998
Mr. Birla was the first and only industrialist to have been appointed as a
public nominee on the governing board of the Securities and Exchange
Board of India (SEBI) by the Finance Ministry. He served as the
Chairman of SEBI's 17-member committee on corporate governance
constituted in mid-1999, and as chairman of SEBI's committee on insider
trading.
The Kumar Mangalam Birla Report on Corporate Governance became the
cornerstone of corporate governance practices in India.
Recipient of the Rotary Club's "Award for Vocational Excellence".
1999
2000
2001
The Rajiv Gandhi Award for 'Business Excellence and Contribution to the
Country' from the Mumbai Pradesh Youth Congress
The National HRD Network's (Pune) 'The Outstanding Businessman of
the Year' award
The Giants International Award for 'Business Excellence and his
Contribution to the Industry'
The Rotary Club's 'Award for Vocational Excellence'
The Institute of Directors 'Golden Peacock National Award for Business
Leadership'
The Hindustan Times 'Businessman of the Year' award
2002
2004
"The Ernst & Young Entrepreneur of the Year" Award. Will represent
India at the Ernst & Young World Entrepreneur Award in Monte Carlo,
Monaco in June 2006
Named "Young Super Performer in the CEO Category" by Business
Today
PHD Chamber of Commerce and Industry - Udyog Ratna
The media too has showered accolades on Mr. Birla. Between 1997 to-
date, NDTV and Star Plus' "India Business Week" designated him as "The
Businessman of the Year". Global Finance has cited him among the "10 Super
Stars of Corporate Finance". Business World ranked him among the top 10 of
India's most admired and respected CEOs and the top CEO of the coming
millennium, and Hindustan Times named him as "The Businessman of the Year"
as well.
Born June 14, 1967, Mr. Kumar Mangalam Birla was raised in Calcutta
and Mumbai. He is a Chartered Accountant and earned an MBA (Masters in
Business Administration) from the London Business School, London. Mr.
Kumar Mangalam Birla and his wife, Neerja have three children, Ananyashree,
Aryaman Vikram and Advaitesha.
Beyond business
Asia’s first gamma ray belt analyser from Gamma Matrix (USA) ensuring
the highest standards in online quality control.
India’s first polycom (blast furnace slag grinder) with a dynamic air
separator from Krupp Polysius Germany, which helps to generate the
desired homogeneous particle size distribution.
One of the few single kiln cement plants producing more than eight
varieties of cement.
Its captive power generation ensures a reliable power supply. The plant is
also an ISO 14001, ISO 9001, and IQRS L-5 certified unit.
Grasim Industries Limited, Staple Fibre Division, Nagda, has received the
Indian Chemical Manufacturers Association (ICMA) award for Social
Responsibility. At a function held in Mumbai on 27 April 2006, Mrs. Rajashree
Birla received the award from Mr. Mukesh Ambani, Chairman, Reliance
Industries Limited.
BOARD OF DIRECTORS:
Mr. M.L.Apte
Mr. B.V.Bhargava
Mr. R.C.Bhargava
Mr. Y.P.Gupta
Mr. S.G.Subhramanyan
Mr. S.B.Mathur
BUSINESS HEADS:
Mr. D.D.Rathi
COMPANY SECERETARY:
Mr.Ashok Malu
The growth trend has been on for some time now. In the April-January
2004-05 period, the sector registered a rise of 7.1 per cent, producing 108.06
million tones. If these trends are anything to go by, it will not be long before the
sector meets the production target of 133 million tones set by the government in
the fiscal 2004-05.
During the Tenth Plan, the industry, which is ranked second in the world
in terms of production, is expected to grow at 10 per cent per annum adding a
capacity of 40-52 million tones, according to the annual report of the
Department of Industrial Policy and Promotion (DIPP). The report reveals that
this growth trend is being driven mainly by the expansion of existing plants and
using more fly ash in the production of cement.
For the Ambuja Cement group, which observes a July-to-June fiscal, the
cumulative despatches for the first three quarters of the fiscal rose 10 per
cent to 10.745 million tones from 9.733 million tonnes? Production for
the same period was recorded at 10.756 million tones, showing a rise of
11 per cent.
Both ACC and Ambuja Cement said their dispatches in March were the
highest ever for their groups. ACC reported dispatches at 1.572 million tones, up
by 6 per cent from the year-ago figure of 1.483 million tones; production rose
7.5 per cent, to 1.576 million tones from 1.466 million tones). Ambuja Cements
reported dispatches of 1.356 million tones, up by 9 per cent year-on-year and
production of 1.358 million tones, up by 10 per cent.
The cement industry has also been witnessing a spurt in exports. India
exported about 8.13 million tones of cement and clinker between April-January
2004-05.The export figures for cement were 3.31 million tones and 4.82 million
tones for clinker in the same period. The cement industry has also been
witnessing a spurt in exports. India exported about 8.13 million tones of cement
and clinker between April-January 2004-05.The export figures for cement were
3.31 million tones and 4.82 million tones for clinker in the same period.
WATER
In general, the more water used for a given
quantity of cement, the weaker the concrete
or mortar will be. It is therefore important to
use the minimum amount of water required
to make the mix workable.
MIXING
Accurately measure all materials with a suitable container
(wheelbarrow or bucket). Mix thoroughly until a uniform colour is obtained.
Add water whilst mixing to avoid adding too much water.
CURING
Concrete or plaster should be kept moist for at least 7 days to
prevent cracking and to ensure that it's strength increases. Spray
gently with water and protect it with plastic sheets (or wet
Hessian) to prevent it from drying out.
OTHER INFORMATION:
CEMENT PERFORMANCE
Cement performance of the Aditya Birla Group for April 2006:
The Aditya Birla Group's cement production for April 2006 grew by 8.53
percent at 26.76 lakh mt as against 24.66 lakh mt during April 2005.
The Aditya Birla Group's cement production for May 2006 grew by 3.68
percent at 26.09 lakh mt, while despatches rose by 7.92 per cent at 28.26 lakh
mt, over May 2005.
The Aditya Birla Group's cement production for the period April-May 2006
at 52.86 lakh mt is up by 6.08 per cent vis-à-vis 49.83 lakh mt for April-May
2005, and despatches at 56.33 lakh mt reflect a rise of 7.51 per cent as against
52.39 lakh mt.
The Aditya Birla Group's cement production for June grew by 6.10 per cent
at 24.23 lakh mt, while despatches rose by 9.37 per cent at 24.74 lakh mt, over
June 2005.
The Aditya Birla Group's cement production for the period April-June 2006
at 77.09 lakh mt is up by 6.09 per cent vis-a vis 72.66 lakh mt for April-June
2005 and despatches at 76.89 lakh mt reflect a rise of 6.54 per cent as against
72.18 lakh mt.
CHAPTER - II
REVIEW OF LITERATURE
PRIMARY OBJECTIVES:
SECONDARY OBJECTIVES:
To give valuable suggestions to the company for increase the sales volume
CHAPTER - IV
RESEARH METHODOLOGY
DESCRIPTIVE RESEARCH:
Most ex post facto research projects are used for descriptive studies in
which the researcher seeks to measure such items as, for example, frequency of
shopping, preferences of people, or similar data. Ex post facto studies also
include attempts by researchers to discover causes even when they cannot
control the variables. The methods of research utilized in descriptive research are
survey methods of all kinds, including comparative and correlational methods. In
analytical research, on the other hand, the researcher has to use facts or
information already available, and analyze these to make a critical evaluation of
the material.
4.2 PRE-TEST:
The researcher tested the questionnaire with Hundred respondents chosen
from different consumer at random and checked whether this questionnaire was
understandable.
KUDAVASAL
NIDAMANGALAM
TIRUTTURAIPPUNDI
MANNARGUDI
NANNILAM
VALANGAIMAN
CHI-SQUARE ANALYSIS:
This test was employed for testing hypothesis. It was used only when
the data satisfied the required conditions.
2. FORMULATION OF HYPOTHESIS:
3. DEGREES OF FREEDOM;
After fixing hypothesis, the degrees of freedom is calculated by using the
formula,
DF =(R-1) (C-1)
Where R= denotes the no. of rows and
C= denotes the no. of columns
Then the calculated values are found out by the following formula:
χ2 = (Oi-Ei)2
Ei
Where, Oi Denotes Observed frequency and
Ei Denotes Expected frequency.
If the calculated value is higher than the table value, we have to accept
the alternative hypothesis or we have to reject the null hypothesis of we have to
reject the lesser hypothesis tabulated or we have to reject the lesser null
hypothesis we have to reject the alternative hypothesis.
CHAPTER-V
Inference
From the above table, it is inferred that 18% of the respondents are having the
Ramco cement dealership, 26% of the respondents are having the Chettinadu cement
dealership, 18% of the respondents are having the Shanker cement dealership, 16% of
the respondents are having the Birla cement dealership and 22% of the respondents are
having the Dalmia cement dealership.
30
25
percentage
20
15
10
5
0
Ramco Chettinadu Sankar Birla Dalmia
CEMENT DEALERSHIP TAKEN BY DEALERS
Table No: 5.2
Inference
From the above table, it is inferred that 14% of the respondents feel that Ramco
cement is getting high sales volume, 26% of the respondents feel that Chettinadu
cement is getting high sales volume, 22% of the respondents feel that Sankar cement is
getting high sales volume, 12% of the respondents feel that Birla cement is getting high
sales volume and 26% of the respondents feel that Dalmia cement is getting high sales
volume.
30
25
percentage
20
15
10
5
0
Ramco Chettinadu Sankar Birla Dalmia
HIGH SALES VOLUME IN THE CEMENT INDUSTRY
Table No: 5.3
Inference
From the above table, it is inferred that 18% of the respondents feel that the
Ramco cement is most valuable supplier, 26% of the respondents feel that the
Chettinadu cement is most valuable supplier, 18% of the respondents feel that the
Sankar cement is most valuable supplier, 16% of the respondents feel that the Birla
cement is most valuable supplier and 22% of the respondents feel that the Dalmia
cement is most valuable supplier.
30
25
percentage
20
15
10
5
0
Ramco Chettinadu Sankar Birla Dalmia
Inference
From the above table, it is inferred that 36% of the respondents feel that quality
of the product is Excellent, 34% of the respondents feel that quality of the product is
Very good, 22% of the respondents feel that quality of the product is Good, 6% of the
respondents feel that quality of the product is Average and 2% of the respondents feel
that quality of the product is Poor.
40
35
30
percentage
25
20
15
10
5
0
Excellent Very good Good Average Poor
Inference
From the above table, it is inferred that 2% of the respondents are highly
satisfied with price, 12% of the respondents are Satisfied with price, 46% of the
respondents feel that Average , 30% of the respondents are Dissatisfied with price and
10% of the respondents are Highly dissatisfied with price.
50
40
percentage
30
20
10
0
Highly s atis fied S atis fied Average dis s atis fied Highly
dis s atis fied
P RC E O F THE B IRLA C E M E NT
Table No: 5.6
30
25
20
15
Series1
10
0
persentage Chettinadu Sankar Birla Dalmia
Inference
From the above table, it is inferred that 6% of the respondents are highly
satisfied with order and replacement of the Birla cement, 12% of the respondents are
satisfied with order and replacement of the Birla cement, 62% of the respondents feel
that Average with order and replacement of the Birla cement, 14% of the respondents
are dissatisfied with order and replacement of the Birla cement and 6% of the
respondents are highly dissatisfied with order and replacement of the Birla cement.
70
60
50
40
30 Series1
20
10
0
persentage Highly Satisfied Average dissatisfied
satisfied
Inference
From the above table, it is inferred that 24% of the respondents are highly
satisfied with availability of the product, 28% of the respondents are satisfied with
availability of the product, 38% of the respondents feel that average with availability of
the product, 8% of the respondents are dissatisfied with availability of the product and
2% of the respondents are highly dissatisfied with availability of the product.
35
30
25
20
15 Series1
10
0
persentage Highly Satisfied Average dissatisfied
satisfied
Inference
From the above table, it is inferred that 6% of the respondents are Highly
satisfied with margins offered by the product, 6% of the respondents are Satisfied with
availability of the product, 68% of the respondents feel that Average with availability
of the product, 12% of the respondents are Dissatisfied with availability of the product
and 8% of the respondents are Highly dissatisfied with availability of the product.
80
70
60
50
40
Series1
30
20
10
0
persentage Highly Satisfied Average dissatisfied
satisfied
Inference
From the above table, it is inferred that 62% of the respondents satisfied with
the Birla cement dealership, and other 38% of the respondents not satisfied with the
Birla cement dealership.
70
60
50
40
30 Series1
20
10
0
Yes No
SATISFIED WITH BIRLA CEMENT DEALERSHIP
Inference
From the above table, it is inferred that 18% of the respondents feel that
advertisement offered by Birla cement is Too High, 42% of the respondents feel that
advertisement offered by Birla cement is High, 26% of the respondents feel that
advertisement offered by Birla cement is Moderate, 14% of the respondents feel that
advertisement offered by Birla cement is Low and 0% of the respondents feel that
advertisement offered by Birla cement is Too Low.
45
40
35
30
25
Series1
20
15
10
5
0
Too high High Moderate Low Too low
Inference
From the above table, it is inferred that 10% of the respondents feel that sales
promotional is Excellent, 8% of the respondents feel that sales promotional is Very
good, 12% of the respondents feel that sales promotional is Good, 32% of the
respondents feel that sales promotional is Average and 38% of the respondents feel that
sales promotional is Poor.
Chart No: 5.12
40
35
30
25
20
15
10
0
Excellent Very good Good Average Poor
SALES PROMOTIONAL EF FORTS OF THE BIRLA C EMENT
Inference
From the above table, it is inferred that 12% of the respondents feel that
Ramco cement is having more life time, 14% of the respondents feel that
Chettinadu cement is having more life time, 16% of the respondents feel that
Sankar cement is having more life time, 28% of the respondents feel that Birla
cement is having more life time and 30% of the respondents feel that Dalmia
cement is having more life time.
35
30
25
20
15 Series1
10
0
Ramco Chettinadu Sankar Birla Dalmia
LIFE TIME OF THE OVE RALL CEMENT
Inference
From the above table, it is inferred that 16% of the respondents feel that
reliability of the product is Excellent, 12% of the respondents feel that reliability of the
product is Very good, 24% of the respondents feel that reliability of the product is
Good, 36% of the respondents feel that reliability of the product is Average and 12% of
the respondents feel that reliability of the product is Poor.
40
35
30
25
20
Series1
15
10
0
Excellent Very good Good Average Poor
RELIABILITY OF THE BIRLA CEMENT
Yes 12 12
No 88 88
Inference
From the above table, it is inferred that 12% of the respondents satisfied with
financial schemes of the Birla cement, and other 88% of the respondents not satisfied
with financial schemes of the Birla cement.
100
90
80
70
60
50
Series1
40
30
20
10
0
Yes No
FIN A N C IA L SC H E M E S TH
O FE B IR L A C EM E N T
Inference
From the above table, it is inferred that 12% of the respondents feel that Ramco
cement is doing market research in cement industry, 18% of the respondents feel that
Chettinadu cement is doing market research in cement industry, 14% of the respondents
feel that Sankar cement is doing market research in cement industry, 34% of the
respondents feel that Birla cement is doing market research in cement industry and
22% of the respondents feel that Dalmia cement is doing market research in cement
industry.
40
35
30
25
20 Series1
15
10
0
Ramco Chettinadu Sankar Birla Dalmia
MARKET RESEARCH IN C EMENT INDUSTRY
Inference
From the above table, it is inferred that 34% of the respondents answered
that with in1-3 days they are getting their product, 36% of the respondents
answered that with in 3-5 days, 16% of the respondents answered that with in 5-
10 days, 8% of the respondents answered that with in 10-13 days and 6% of the
respondents answered that with in 13-15 days they getting their product.
40
35
30
25
20 Series1
15
10
0
1-3days 3-5days 5-10days 10-13days 13-15days
CHI-SQUARE TEST -1
Association between more life time and reliability of the Birla cement.
Observed frequency:-
Statement:
Null Hypothesis:
There is no significance different between more life time and reliability of the
Birla cement.
Alternative Hypothesis:
There is significance difference between more life time and reliability of the
Birla cement.
χ2 = (Oi-Ei)2
Ei
Ei= RT*CT
GT
E11 = 12 * 16 = 1.92
100
E12 = 12 * 12 = 1.44
100
E13 = 12 * 24 = 2.88
100
E14 = 12 * 36 = 4.32
100
E15 = 12 * 12 = 1.44
100
E21 = 14 * 16 = 2.24
100
E22 = 14 * 12 = 1.68
100
E23 = 14 * 24 =3.36
100
E24 = 14 * 36 = 5.04
100
E25 = 14 * 12 = 1.68
100
E31 = 16 * 16 = 2.56
100
E32 = 16 * 12 = 1.92
100
E33 = 16 * 24 = 3.84
100
E34 = 16 * 36 =5.76
100
E35 = 16 * 12 = 1.92
100
E41 = 28 * 16 = 4.48
100
E42 = 28 * 12 = 3.36
100
E43 = 28 * 24 = 6.72
100
E44 = 28 * 38 = 10.08
100
E45 = 28 * 12 = 3.36
100
E51 = 30 * 16 = 4.8
100
E52 = 30 * 12 = 3.6
100
E53 = 30 * 24 = 7.2
100
E54 = 30 * 36 = 10.8
100
E55 = 30 * 12 = 3.60
100
Expected frequency:-
16 12 24 36 12 100
Calculation of chi-square:
Oi Ei (Oi-Ei)2 (Oi-Ei)2/Ei
1 1.92 0.8464 0.4408
1 1.44 0.1936 0.1344
1 2.88 3.5344 1.2272
6 4.32 2.8224 0.6533
3 1.44 2.4336 1.6900
1 2.24 1.5376 0.6864
1 1.68 0.4624 0.2752
1 3.36 5.5696 1.6576
8 5.04 8.7616 1.7384
3 1.68 1.7424 1.0371
2 2.56 0.3136 0.1225
1 1.92 0.8464 0.4408
4 3.84 0.0256 0.0066
6 5.76 0.0576 0.0100
3 1.92 1.1664 0.6075
6 4.48 2.3104 0.5157
4 3.36 0.4096 0.1219
8 6.72 1.6384 0.2438
8 10.08 4.3264 0.4292
2 3.36 1.8446 0.5504
6 4.80 1.4400 0.3000
5 3.60 1.9600 0.5444
10 7.20 7.8400 1.0888
8 10.80 7.8400 0.7259
1 3.60 6.7600 1.8777
CONCLUSION:
Statement:
Null Hypothesis:
There is no significance different between sales promotional effects and
reliability of Birla cement.
Alternative Hypothesis:
There is significance difference between sales promotional effects and
reliability of Birla cement.
χ2 = (Oi-Ei)2
Ei
Ei= RT*CT
G
E11 = 12 * 16 =1.92
100
E12 = 12 * 12 = 1.44
100
E13 = 12 * 24 = 2.88
100
E14 = 12 * 36 = 4.32
100
E15 = 12 * 12 = 1.44
100
E21 = 38 * 16 = 6.08
100
E22 = 38 * 12 = 4.56
100
E23 = 38 * 24 =9.12
100
E24 = 38 * 36 = 13.68
100
E25 = 38 * 12 = 4.56
100
E31 = 12 * 16 = 1.92
100
E32 = 12 * 12 = 1.44
100
E33 = 12 *24 = 2.88
100
E34 = 12 * 36 =4.32
100
E35 = 12 * 12 = 1.44
100
Expected frequency:-
Calculation of chi-square:
Oi Ei (Oi-Ei)2 (Oi-Ei)2/Ei
2 1.92 0.0064 0.0033
2 1.44 0.3136 0.2177
3 2.88 0.0144 0.005
3 4.32 1.7424 0.4033
2 1.44 0.3136 0.2177
6 6.08 0.0064 0.0010
6 4.56 2.0736 0.4547
12 9.12 8.2944 0.9094
11 13.68 7.1824 0.5250
3 4.56 2.4336 0.5336
3 1.92 1.1664 0.6075
2 1.44 0.3136 0.2177
2 2.88 0.7744 0.2688
2 4.32 5.3824 1.2459
3 1.44 2.4336 1.6900
4 5.12 1.2544 0.2450
1 3.84 8.0656 2.1004
6 7.68 2.8224 0.3675
18 11.52 41.9904 3.6450
3 3.84 0.7056 0.1837
1 0.96 0.0016 0.0016
1 0.72 0.0784 0.1088
1 1.44 0.1936 0.1344
2 2.16 0.0256 0.0118
1 0.72 0.0784 0.1088
CONCLUSION:
CHI-SQUARE TEST -3
Association between financial schemes and satisfaction with Birla cement
dealership.
Observed frequency:-
Null Hypothesis:
There is no significance different between financial schemes and satisfaction
with Birla cement dealership.
Alternative Hypothesis:
There is significance difference between financial schemes and satisfaction
with Birla cement dealership.
χ2 = (Oi-Ei)2
Ei
Ei= RT*CT
GT
E11 = 12 * 62 = 7.44
100
E12 = 12 * 38 = 4.56
100
E21 = 88 * 62 = 54.56
100
E22 = 88 * 32 = 33.44
100
Expected frequency:-
7.44 4.56 12
54.56 33.44 88
62 38 100
Calculation of chi-square:
Oi Ei (Oi-Ei)2 (Oi-Ei)2/Ei
8 7.44 0.3136 0.0421
4 4.56 0.3136 0.0687
54 54.56 0.3136 0.0057
34 33.44 0.3136 0.0093
χ2= (Oi-Ei)2
Ei 0.12
= (r-1) (c-1)
= (2-1) (2-1)
=1
CONCLUSION:
CHAPTER - VI
(26%) of the respondents feel that Chettinadu cement is having high sales
volume. At the same time Birla cement is having less sales volume.
(92%) of the respondents feel that quality of the product is excellent. And
(8%) of the respondents feel that quality is poor.
(14%) of the respondents satisfied with price of the products. And (86%)
of the respondents not satisfied with price of the products.
(26%) Chettinadu cement and (26%) Dalmia cement they are moving fast
in cement industry. And (12%) Birla cement is moving slowly.
(30%) Dalmia cement, (28%) Birla cement they are having more life
time. And (12%) Ramco cement has less life time from others.
(12%) of the respondents satisfied with the financial schemes of the Birla
cement. And (88%) of the respondents not satisfied.
SUGGESTION
Birla cement should concentrate on sales man visit for wide marketing.
Birla cement should concentrate to fulfill the service for dealers required.
CHAPTER - VIII
CONCLUSION
After analysis the data we have concluded that Chettinadu cement, Sankar
cement, and Dalmia cement they are captured first three place and Birla cement
is in fourth place. Because the sales volume of the Birla cement is very low
compare than others and the aware of the Birla cement is very less in Thiruvarur
cement has to improve its sales promotional efforts as well as follow some
strategies through effective market research and get feedback from their
At the same time quality (life time of the cement) delivery time of the
DIST”
CHAPTER - IX
One of the important of the study was lack of time. Though the
respondent to the study was vast due to the time constraints the sample size was
limited.
The researcher has difficulty with most of the respondents who was not
willing to cooperate with the study, as they were very busy with their work.
The research had also difficulty in getting some information, which the
respondents were not interested to give.
The researcher had difficulty with the respondents because they did not
fill up the questionnaire in proper time.
Another limitation of the study was confined with not only retailers but
also consumers for survey of this study.
CHAPTER - X
* The study can help to the management to know the factors why their sales
volumes are low.
* The study will help to improve the sales volumes of the “BIRLA
CEMENT”
* The recommendation and suggestion of the study can also be applied to the
similar project or similar situation
CHAPTER - XI
ANNEXURE
QUESTIONNAIRE
1. NAME :
2. AGE :
3. EDUCATION QUALIFICATION :
4. ADDRESS :
A. RAMCO ( )
B. CHETTINADU ( )
C. SANKAR ( )
D. BIRLA ( )
E. DALMIA ( )
A. RAMCO ( )
B. CHETTINADU ( )
C. SANKAR ( )
D. BIRLA ( )
E. DALMIA ( )
A. EXCELLENT ( )
B. VERY GOOD ( )
C. GOOD ( )
D. AVERAGE ( )
E. POOR ( )
A. HIGHLY SATISFIED ( )
B. SATISFIED ( )
C. AVERAGE ( )
D. DISSATISFIED ( )
E. HIGHLY DISSATISFIED ( )
A. RAMCO ( )
B. CHETTINADU ( )
C. SANKAR ( )
D. BIRLA ( )
E. DALMIA ( )
A. HIGHLY SATISFIED ( )
B. SATISFIED ( )
C. AVERAGE ( )
D. DISSATISFIED ( )
E. HIGHLY DISSATISFIED ( )
A. HIGHLY SATISFIED ( )
B. SATISFIED ( )
C. AVERAGE ( )
D. DISSATISFIED ( )
E. HIGHLY DISSATISFIED ( )
A. YES ( )
B. NO ( )
A. TOO HIGH ( )
B. HIGH ( )
C. MODERATE ( )
D. LOW ( )
E. TOO LOW ( )
A. EXCELLENT ( )
B. VERY GOOD ( )
C. GOOD ( )
D. AVERAGE ( )
E. POOR ( )
A. RAMCO ( )
B. CHETTINADU ( )
C. SANKAR ( )
D. BIRLA ( )
E. DALMIA ( )
18. WHAT DO YOU UNDERSTAND THE RELIABILITY OF THE BIRLA
CEMENT?
A. EXCELLENT ( )
B. VERY GOOD ( )
C. GOOD ( )
D. AVERAGE ( )
E. POOR ( )
A. YES ( )
B. NO ( )
A. RAMCO ( )
B. CHETTINADU ( )
C. SANKAR ( )
D. BIRLA ( )
E. DALMIA ( )
A. 1-3 DAYS ( )
B. 3-5 DAYS ( )
C. 5-10 DAYS ( )
D. 10-13 DAYS ( )
E. 13-15 DAYS ( )
BIBLIOGRAPHY
BOOKS
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