INTRODUCTION

INTRODUCTION ABOUT BANKING INDUSTRY:

The word bank originated the French word ‘benque’ or Italian ‘banco’
which means an office for monitory transaction over the counter. In those days
banks or desks were used as centers for monitory transactions.
During the barter system also, there existed traces of banking, i.e. people
used to deposit cattle and agricultural products in specified places get loans of
some other form in exchange for these. There is solid evidence found in records
excavated from Mesopotamia, showing some bank existed around 1700 B.C.
During this time barley, silver, gold, copper, etc., were used as a standard for
valuation.

ORIGIN OF BANKING INDUSTRY:

Greece was the first country to introduce a satisfactory system of coinage.
After the invention of coins started, a meaningful system of banking came into
existence taking into account all the avenue of banking a credit system.
Rome was the first country to start a bank at the department of state level
in the 4th century B.C. with transactions such as depositing and investments in
other forms. In India ancient records show that banking was popular and money
lending was a common practice among the common people.
In the olden days’ Goldsmith, merchants and money lenders conducted
the business. They had transactions among themselves by which funds were
transferred from one business firm to another. They had no general or uniform
principles of banking, lending, rate of interest, etc.
INTRODUCTION TO BANKING IN INDIA
The Indian Companies Act defines the term banking as “accepting for the
purpose of lending or investment of deposits of money from the public,
repayable on demand or otherwise and withdrawable by cheque, draft or
otherwise”.

A Banker is a dealer in money and credit. The business of Banking consists

of borrowing and lending banks acts as financial intermediaries between savers
(lenders) and investors (borrowers) by accepting deposits of money from a large
number of customers and lending a major position of a accumulated ‘pool’ of
money to those who wish to borrower. In this process banks secure reasonable
return for the savers, make funds available to the investors at a cost and earn a
profit for themselves after covering the cost of funds and providing for
corporate taxes to the government. Thus, the banking institutions in a country
mobilizes savings by accepting monetary deposits from the people, participate
in the mechanism for the exchange of goods and services and extend credit
while lending money.

HISTORY OF MODERN BANKING IN INDIA

⮚ Pre-nationalization period:
The history of modern banking in India dates back to the last quarter of
18th century. During this period the English agency houses of Bombay and
Calcutta started banking business to India. They setup the Bank of Hindustan
around 1770 followed by setting up of quasi government banking institutions
like presidency bank of Bombay in 1840 and presidency Bank of Madras in 1873.
 In 1921 all these banks were amalgamated and imperial bank was
constituted. In the late 19th and early 20th centuries, the Swadeshi Movement
inspired to start banks in India. The Indian Banks were established during this
period. In 1935 the Reserve Bank of India was established as a central bank for
regulating and controlling the Banking business in the country. Soon after
independence, the Reserve Bank was nationalized in September 1948. The
outlook of Reserve Bank further changed after the inception of planning in 1950-
51 and the country adopting a socialistic pattern of society.

⮚ Post-nationalization period:
On an account of the top-sided growth of the banking system and to
bridge the gap between a few industrial houses and banks, the scheme of the
social control was imposed on banks with effect from Feb 1, 1969. It resulted in
setting up of National Credit Council for more equitable distribution of bank
credit and legislative changes in the Banking Regulation Act for making the board
of directors of the banks more board based. As a result the government resorted
to a more radical measure by nationalizing 14 major banks on July 1969. Later
on in April 1980, six more banks were nationalized to achieve the objective.

The objective of nationalization was to control the commanding heights

of economy and to meet progressively and serve he needs of the developing
economy in conforming to the national policy and objectives. Another welcome
feature of post – nationalization period is setting up of regional rural banks
setting up of regional rural banks as per the provisions of the Regional Rural Bank
Act 1976. These banks confine in themselves the simplicity of operations as
required by local conditions and the efficiency and businesslike approach of
commercial banks. At the end of June 1986 there were 194 regional rural banks
covering 342 districts. Thus, the banking system, during the post –
nationalization period has undergone a major structural transformation. There
has been a phenomenal expansion of branch network particularly the hitherto
under banked areas.

⮚ Present scenario of banking industry:

The Indian banking can be broadly categorized into nationalized
(government oriented), private banks and specialized banking institution. The
RBI acts as a centralized body monitoring any discrepancies and shortcoming in
the system. Since the nationalized banks have required a place of prominence
and has then seen tremendous progress.

The need to become highly customer focused has forced the slow of
moving public sector banks to adapt a fast track approach.
The Indian Banking has come a long way from a sleepy business institution
to a highly proactive and dynamic activity. This transformation has been largely
brought by the large close of liberalization and economic reform that allowed
banks to explore new business opportunities rather than generating revenue
from conventional stream i.e. borrowing and lending. The Co-operative banks
too have invested heavily in information technology to after computerized
banks services its clients.

⮚ New Generation Banking:

The liberalized policy of government of India permitted entry of private
sector in banking; the industry has witnessed the entry of new generation
private banks. The major parameter that distinguishes these banks from all the
other banks in Indian Banking is the level of services that is offered to the
customer. Verifying the focus has always being centered on the customer
 understanding his needs and delighting him with various configurations of
benefits and a wide portfolio of product and services. The popularities of these
banks can be gauged by the fact, that in as short span of time, these banks have
gained considerable customer confidence and consequently have shown
impressive growth sales.

CLASSIFICATION OF BANKS
Banks are classified into several types based on the function they perform.
Generally banks are classified into
1. Investment banks
2. Exchange banks
3. Commercial banks
4. Co-operative banks
5. Land development banks
6. Savings banks
7. Central banks

FUNCTIONS OF BANKING
A. The main functions are as follows;
1. Borrowing of money in the form of deposits.
2. Lending or advancing of money in the form of different types of
loan.
3. The drawing, making, accepting, discounting, buying and selling,
collecting and dealing in bills of exchange, promissory notes,
coupons, drafts, bills of lading, railway receipts, warrants,
debentures, certificates, securities both negotiable and non-
negotiable.
 4. The granting and issuing of credit, travelers cheques, etc.
5. The acquiring, holding, issuing on commission, underwriting,
dealing in stock, funds, shares, debentures, bonds, securities of all
kinds.
6. Providing safe deposits vaults.
7. Collecting transmitting of money and securities.
8. Buying and selling of foreign notes.
9. The purchasing and selling of bonds scripts and other forms of
securities on behalf of constituents or others.

B. The subsidiary functions of banks are:

1. Acting as agents for governments or local authorities or any other
persons.
2. Carrying out agency business of any description.
3. Contracting for public and private loans and negotiation and issuing
the same.
4. Carrying on guarantee and indemnity business.
5. Managing to sell and realize any property or any interest in any such
property.
6. Undertaking and executing of trusts.
7. Granting of pensions and allowances and making payments
towards pensions.

RESERVE BANK OF INDIA

The central bank of the country is the Reserve Bank of India (RBI). It was established
April 1935 with a share capital of Rs. 5 crores on the basis of the recommendations of
the Hilton Young Commission. The share capital was divided into shares of Rs. 100 each
fully paid which was entirely owned by private shareholders in the beginning. The
Government held shares of nominal value of Rs. 2, 20,000.
Reserve Bank of India was nationalized in the year 1949. The general superintendence
and direction of the Bank is entrusted to Central Board of Directors of 20 members,
the Governor and four Deputy Governors, one Government official from the Ministry
of Finance, ten nominated Directors by the Government to give representation to
important elements in the economic life of the country, and four nominated Directors
by the Central Government to represent the four local Boards with the headquarters
at Mumbai, Kolkata, Chennai and New Delhi. Local Boards consist of five members
each Central Government appointed for a term of four years to represent territorial
and economic interests and the interests of co-operative and indigenous banks.
The Reserve Bank of India Act, 1934 was commenced on April 1, 1935. The Act, 1934
(II of 1934) provides the statutory basis of the functioning of the Bank.

The Bank was constituted for the need of following:

 To regulate the issue of banknotes
 To maintain reserves with a view to securing monetary stability
 To operate the credit and currency system of the country to its advantage.
Functions of Reserve Bank of India

The Reserve Bank of India Act of 1934 entrust all the important functions of a
Central bank the Reserve Bank of India.

a. Bank of Issue.
b. Bank to Government
c. Bankers Bank
d. Lender of the Last Resort
e. Controller of Credit
f. Custodian of Foreign Reserves
g. Supervisory functions
CO-OPERATIVE BANKS
The Co operative banks in India started functioning almost 100 years ago.
The Co-operative bank is an important constituent of the Indian Financial
System, judging by the role assigned to co- operative, the expectations the co-
operative is supposed to fulfill, their number, and the number of offices the co-
operative bank operate. Though the co-operative movement originated in the
West, but the importance of such banks have assumed in India is rarely
paralleled anywhere else in the world. The cooperative banks in India play an
important role even today in rural financing. The businesses of cooperative bank
in the urban areas also have increased phenomenally in recent years due to the
sharp increase in the number of primary co-operative banks.
While the co-operative banks in rural areas mainly finance agricultural
based activities including farming, cattle, milk, hatchery, personal finance etc.
along with some small scale industries and self-employment driven activities,
the co-operative banks in urban areas mainly finance various categories of
people for self-employment, industries, small scale units, home finance,
consumer finance, personal finance, etc.
Co operative Banks in India are registered under the Co-operative
Societies Act. The cooperative bank is also regulated by the RBI. They are
governed by the Banking Regulations Act 1949 and Banking Laws (Co-operative
Societies) Act, 1965.
Cooperative banks in India finance rural areas under:
1. Farming
2. Cattle
3. Milk
4. Hatchery
5. Personal finance

Cooperative banks in India finance urban areas under:

1. Self-employment
2. Industries
3. Small scale units
4. Home finance
5. Consumer finance
6. Personal finance

According to NAFCUB the total deposits & lending of Cooperative Banks

in India is much more than Old Private Sector Banks & also the New Private
Sector Banks. This exponential growth of Co operative Banks in India is
attributed mainly to their much better local reach, personal interaction with
customers and their ability to catch the nerve of the local clientele.
AIMS OF CO-OPERATIVE BANKS

● To promote savings among members and thereby increase the supply of

funds.
● To tap outside sources for the supply of funds.
● To promote the effective use of credit and to reduce the risk in the
granting of credit.
● To reduce the cost of management through the honorary services.
Recent Developments
Over the years, primary (urban) cooperative banks have registered a
significant growth in number, size and volume of business handled. As on 31st
March, 2009 there were 2,104 UCBs of which 56 were scheduled banks. About
79 percent of these are located in five states, - Andhra Pradesh, Gujarat,
Karnataka, Maharashtra and Tamil Nadu. Recently the problems faced by a few
large UCBs have highlighted some of the difficulties these banks face and policy
endeavors are geared to consolidating and strengthening this sector and
improving governance.

The following are the steps taken by the Government of India to regulate
Banking Institutions in the country:
● 1949: Enactment of Banking Regulation Act.
● 1955: Nationalization of State Bank of India.
● 1960: Nationalization of SBI Subsidiaries.
● 1961: Insurance cover extended to deposits.
● 1969: Nationalization of 14 major banks.
● 1971: Creation of credit guarantee corporation.
● 1975: Creation of regional rural banks.
● 1980: Nationalization of seven banks with deposits over 200crores.

In third new phase of Indian banking with the advent of financial and banking
sector reforms, introduced many more products and facilities in the banking
sector. In 1991 under the chairmanship of M. Narashiman committee was set
up by his name which worked for liberalization of banking practices.
The country is flooded with foreign banks and their ATM stations. Efforts are
being put to give a satisfactory to customers.
FACTS ABOUT CO-OPERATIVE BANK

● Some cooperative banks in India are more forward than many of the state
and private sector banks.

● According to NAFCUB the total deposits & landings of Cooperative Banks

in India is much more than Old Private Sector Banks & also the New
Private Sector Banks.

● This exponential growth of Co-operative Banks in India is attributed

mainly to their much better local reach, personal interaction with
customers, and their ability to catch the nerve of the local client.
EVOLUTION OF CO-OPERATAIVE BANK IN INDIA

The Cooperatives were first started in Europe to serve the credit-starved

people in Europe as a self-reliant, self-managed people’s movement with no role
for the Government. British India replicated the Raiffeisen-type cooperative
movement in India to mitigate the miseries of the poor farmers, particularly
harassment by moneylenders.

The first credit cooperative society was formed in Banking in the year
1903 with the support of Government of Bengal. It was registered under the
Friendly Societies Act of the British Government. Cooperative Credit Societies
Act of India was enacted on 25th March 1904. Cooperation became a State
subject in 1919. In 1951, 501 Central Cooperative Unions were renamed as
Central Cooperative Banks. Land Mortgage Cooperative Banks were established
in 1938 to provide loans initially for debt relief and land improvement.

Cooperatives have played an important role in the liberation and

development of our country. The word Cooperative has become synonymous
for dedicated and efficient management of rural credit system. Reserve Bank of
India started refinancing cooperatives for Seasonal Agricultural Operations from
1939. From 1948, Reserve Bank started refinancing State Cooperative Banks for
meeting the credit needs of Central Cooperative Banks and through them the
Primary Agricultural Cooperative Societies. Only 3% of rural families availed farm
credit in 1951.

In 1954, the All India Rural Credit Survey Committee recommended

strengthening of DCC Banks and PACS with State partnership and patronage to
solve the farmers’ woes. Registrar of Cooperative Societies became the
custodian of Cooperatives from 1962 with the enactment of respective State
Acts. Reserve Bank introduced Seasonality and Scale of Finance for crop loans
and provided for conversion, replacement and re-schedulement to tide over
crop loss due to calamities.

The Primary Agricultural Cooperative Societies became multi-purpose.

Reorganization of PACS into viable units, FSCS, LAMPS started under action
programme of RBI in 1964. The finding of All India Rural Credit Review
Committee that coverage of cooperatives is limited to hardly 30% of farmers led
to nationalization of Banks. However, Cooperatives have played a key role in
meeting the credit needs of weaker sections of farmers.

The establishment of Regional Rural Banks from 1975 has not reduced the
problems of rural credit as they reached only 6% of the farmers. Cooperatives
have contributed their part in the implementation of 20-point programme and
Integrated Rural Development Programme. Though the Cooperatives were
lagging behind in rural credit till 1991, they regained their prime place with 62%
share in rural crop loans between 1991 and 2001.
DEFINITION OF CO-OPERATIVE BANKS:
In the words of Henry Wolff “Co-operative banking is an agency which is
in a position to deal with the small means on his own terms”.

Devine defines “a mutual society formed composed and governed by

working people themselves for encouraging regular saving and generating
miniature loans on easy terms of interest and repayments”.

FEATURES OF CO-OPERATIVE BANKS:

1. They are organized and managed on the principles of co-operation
self-help and mutual help. They function with the rule of “one member
one vote”.

2. Co-operative banks perform all the main banking function of deposit

mobilization, supply of credit and provision for remittance facilities.

3. Co-operative banks belong to the money market as well as the capital

markets.

4. Co-operative banks are perhaps the first government supported

agency in India.

5. Co-operative banks accept current, saving, fixed and other types of

time deposits from individuals and institutions including banks.

6. Co-operative banks do banking business mainly in the agricultural and

rural sector.

7. Some co-operative banks are schedule co-operative banks while

others are non-schedule co-operative banks.
 8. Co-operative banks also required to comply with requirement of
statutory liquidity ratio [SLR] and cash reserve ratio [CRR] liquidity
requirements as other scheduled and non-scheduled banks.

STRUCTURE OF COOPERATIVE BANKS

CO-OPERATIVE
BANKS

STATE STATE LAND URBAN

CO-OPERATIVE DEVELOPMENT CO-OPERATIVE
BANKS BANKS BANKS

CENTRAL CENTRAL LAND

CO-OPERATIVE DEVELOPMENT
BANKS BANKS

PRIMARY PRIMARY LAND BRANCHES OF STATE

AGRICULTURAL DEVELOPMENT LAND DEVELOPMENT
CREDIT SOCIETIES BANKS BANKS

Following are the features of cooperative banks, which make them hold in
integral position in banking sector:

1. The nature of cooperative banks is service oriented. So, without

intention of profit they provide quality service within reach of common
people.

2. Co-operative banks account for 42% of institutional lending in rural

sector and its covers about 65% of rural population.
3. The deposits and credit of these banks are about 15% and 35%
respectively of those of commercial banks.

4. The government and RBI have taken a number of steps to improve the
health and strength of co-operative banking in India. In keeping with
other financial sector reforms certain co-operative banking sector
reforms have also been carried out after 1991.

5. The main factor for their increasing role is their local operations. They
mobilize deposits in a local area, which are used for lending in same
locality. Hence with increase in its branches it contributes to balanced
regional development.

6. Co-operative banks operations are of mixed type. Urban co-operative

banks, primary co-operative banks and state co-operative banks.

7. District cooperative banks have a number of branches subject to this it

can be said that each cooperative institution in a separate entity with
a definite jurisdiction and has an independent board.

8. Cooperative banks belong to money market as well capital market.

Primary Agricultural credit societies provide short term and long term
loans. Land development banks provide long-term loans. Urban co-
operative banks meet working capital needs and fixed capital
requirements. They also issue debentures.
REFORMS IN CO-OPERATIVE BANKS

The field of rural credit is so vast in India the problems so diverse and
complex and the field of experimentation so wise that only if the important
issues and challenges before the rural credit are taken adequately cooperative
banks as major purveyors of rural credit would be able to make the crucial
difference in the lives of millions of our countrymen in the countryside.

The financial sector reforms 1991 aimed at promoting a diversified and

efficient, competitive financial sector with the ultimate objective of improving
the efficiency of available resources, increasing the return on investments and
promoting an accelerated growth of the real sector of the economy. In
conformity with this and banking sector reforms gave raise to reforms in
cooperative sector, which is an integral part in delivery of rural credit and
promote its growth.

Reserve Bank of India has over the years put its faith in cooperative banks
as they hold a major share in agricultural credit. With its number if branches it
can percolate to all the corners of the country. The Indian financial system has
undergone several changes and now comprises of widespread network of
financial institutions. Accordingly the co-operative credit structure has also
grown. Despite the progress reforms are required to bring out efficiently reduce
non-performing assets and increase capital base.

These reforms aim at improving the financial health and capabilities by

prescribing prudential norms. Prudential norms are required for cooperative
banks to reduce non-performing assets. Due to the non-performing assets co-
operative credit system is affected as a whole.
INTRODUCTION OF SAVINGS DEPOSIT

WHAT IS SAVINGS DEPOSIT ACCOUNT ?

A savings account is a basic type of bank account that allows you to deposit
money, keep it safe, and withdraw funds, all while earning interest. Savings
accounts offered by most banks, credit unions, and other financial institutions
are FDIC insured and typically pay interest on your deposits. Interest rates are
relatively low, with the average account paying less than 1 percent annually as
of late 2018. Still, some savings accounts offer higher interest rates than others.
Savings Account Benefits
It’s generally wise to have a savings account, and they’re mostly free—especially
at online banks, community banks, and credit unions. Keeping cash elsewhere
that you don’t plan to spend in the immediate future is unsafe, and using a
savings account has a psychological benefit: It’s tempting to spend money in
hand. A savings account, however, can be a means of setting aside funds to
reach longer-term goals.

Safety

A savings account holds your money in a safe place: your bank or credit union.
Cash that’s outside of the bank can get stolen or damaged in a fire. But when
the federal government insures your savings, you avoid the risk of losing money
if your bank or credit union fails. Banks are covered by FDIC insurance, and credit
unions are covered by NCUSIF insurance. Savings accounts at credit unions often
are called share accounts.
Savings accounts offer easy access to your cash. Once you’re ready to spend
money, you can withdraw cash or transfer funds to your checking account to pay
by check, debit card, or an electronic funds transfer. You can make cash
withdrawals from your savings account at an ATM or with your bank’s tellers.

Growth

Savings accounts pay interest on money in your account. As a result, your bank
will make small additions to your account, typically every month. The interest
rate depends on economic conditions and your bank’s desire to compete with
other banks. Savings account rates are generally not very high and may not even
match inflation, but your risk of loss is virtually nonexistent when your funds are
federally insured. A little bit of interest is better than nothing, which typically is
what you'll get from a checking account.
Savings Account Costs and Limitations
While savings accounts typically are free, there are limitations and potential
costs. Accounts generally have minimum balances they require you to maintain.
Banks often will charge a monthly fee, an annual fee, or both if you do not
maintain this minimum balance. The fees will be withdrawn from your account,
so there is a possibility you also could be charged overdraft fees if the account
balance goes below zero.
Credit unions don't charge fees the same way banks do. Instead, most put a hold
on a specified dollar amount that you must deposit when you open your
account. For example, if the amount being held is $25, you'll need to deposit
that money to start your account, and you won't have access to it for as long as
your account is open. When you close the account, you'll get that money back.
Some banks or credit unions will charge no fees for a savings account if you also
have another account with that institution. For example, opening a checking
account may give you access to a savings account with no additional fees, but if
you close your checking account while keeping the savings account, the fee
structure likely will change.
Because savings accounts are designed for savings, there also is a limit to the
number of withdrawals that can be made. The Federal Reserve sets this number
at six, as of 2018. If you make more withdrawals than this, the bank likely will
change your account to a checking account or another similar transaction
account, which may come with a different fee structure. Check with your
individual bank to see how they address this.
Savings Account Costs and Limitations
While savings accounts typically are free, there are limitations and potential
costs. Accounts generally have minimum balances they require you to maintain.
Banks often will charge a monthly fee, an annual fee, or both if you do not
maintain this minimum balance. The fees will be withdrawn from your account,
so there is a possibility you also could be charged overdraft fees if the account
balance goes below zero.
Credit unions don't charge fees the same way banks do. Instead, most put a hold
on a specified dollar amount that you must deposit when you open your
account. For example, if the amount being held is $25, you'll need to deposit
that money to start your account, and you won't have access to it for as long as
your account is open. When you close the account, you'll get that money back.
Some banks or credit unions will charge no fees for a savings account if you also
have another account with that institution. For example, opening a checking
account may give you access to a savings account with no additional fees, but if
you close your checking account while keeping the savings account, the fee
structure likely will change.
Because savings accounts are designed for savings, there also is a limit to the
number of withdrawals that can be made. The Federal Reserve sets this number
at six, as of 2018. If you make more withdrawals than this, the bank likely will
change your account to a checking account or another similar transaction
account, which may come with a different fee structure. Check with your
individual bank to see how they address this.
Using Your Account
A savings account is a good place to keep money safe for future needs. Savings
accounts are particularly useful for the money you may need within the next few
years. You might not earn much in savings, but as long as your funds are federally
insured and you’re fee-conscious, you’re not going to lose that money either.
Some common uses of savings accounts are as follows:

● Saving for major purchases: If you’re planning to buy a house or a car

within the next few years, you’ll probably need a down payment to qualify
for a loan—and get the best terms. A savings account is a good place to
build and store that down payment while you’re getting ready to buy.
● Vacations or other upcoming expenses: You’ll enjoy your vacation even
more if you’re not going into debt and you have sufficient funds to pay for
all of that fun. Build up a vacation fund in a savings account by transferring
money from your earnings every month. By getting that money out of
your checking account, you won’t be tempted to spend it.

● Emergency savings: Life always manages to surprise us. An emergency

fund can help you avoid taking on toxic debt. Funds in a savings account
are generally accessible without any penalty, so you can take care of
issues quickly.

Multiple Savings Accounts

Some people like to maintain more than one savings account, assigning different
purposes to each one. For example, you might have a savings account
designated for Christmas. By contributing a little bit at a time throughout the
year, holiday expenses might be less of a burden. As another example, you might
be saving for a major purchase like a down payment on your first house.
There are many reasons to have multiple savings accounts, and as long as the
accounts don't come with fees that strip away your interest earnings, you should
go this route if it is the best way for you to manage your savings.
The primary benefit to multiple savings accounts is the ability to keep tabs on
how much money you have for specific purposes. With dedicated savings
accounts, tracking your progress is easier.
The primary drawbacks are potential fees and the possibility that managing
multiple accounts might be burdensome. Many online savings accounts, though,
offer good rates with low minimum balances that allow you to avoid fees. With
applicable online banking apps, it's very easy to move money from one account
to another.
Adding Funds to Your Account
When it comes time to contribute money to your savings account, you take one
of the following steps:

● Deposit cash: A traditional way to make deposits is to bring cash to a bank

or credit union branch. You also can make deposits at some ATMs,
allowing you to deposit cash outside of banking hours or at a location
that’s more convenient for you.
● Deposit checks: You can deposit checks directly into a savings account.
When you make the deposit, just put your savings account number on the
deposit slip. With most banks, it’s also possible to deposit J a branch or
ATM. Funds will be available in a day or longer, depending on your bank’s
policies.

● Transfer from checking (internal): If you have a checking account, moving

money from checking to savings within the same bank is easy, and it’s
often instant. Just use your bank’s app, website, or customer service line
to make the move. Get that money out of checking so that you know that
it’s reserved for something else.
● Electronic transfer (bank to bank): You also can make electronic deposits
to a savings account from another bank. For example, link your local brick-
and-mortar account to an online account that pays more or allows you to
set up subaccounts to help you save for goals.

● Direct deposit: If your employer pays by direct deposit, ask if you can
have your payments split so that some of it goes directly to a savings
account. That money will never hit your checking account, so you’ll save
without even trying.

Accessing Money
To use your money, you’ll often need to move funds out of a savings account. In
most cases, it’ll go to a checking account, and you can write a check, use online
bill payment, or use your debit card for spending. But there are several ways to
use money from savings.
● Withdraw cash: If you want physical cash, you can get funds from an ATM.
You can make unlimited withdrawals from ATMs or in person with a teller.
● Transfer to checking (internal): Moving money to a checking account in
the same bank is fast and easy. Just contact customer service or make the
transfer using your bank’s app or website.
● Electronic transfer (bank to bank): It’s also easy to move funds to a
different bank, but the process can take several business days unless you
wire the money for an additional fee.

● Request a check: In some situations, it might be easiest to have your bank

print a check using funds from your savings account. For example, when
making a down payment on a house, your bank can create a cashier’s
check payable to a title company or seller.
 INTRODUCTION OF FIXED DEPOSIT

What is a Fixed Deposit?

Fixed deposit is investment instruments offered by banks and non-banking
financial companies, where you can deposit money for a higher rate of interest
than savings accounts.
Once the money is invested with a reliable financier, it starts earning an interest
based on the duration of the deposit. Usually, the defining criteria for FD is that
the money cannot be withdrawn before maturity, but you may withdraw them
after paying a penalty.

Attributes of Fixed Deposits:

● The prime objective is to offer higher rate of interest on the funds.

● Money once deposited is final. No subsequent deposition in the same account
is allowed.
● Mid-term withdrawals are not permitted.
● The calculated amount of interest on the deposit is imputed on monthly or
quarterly basis to the Savings account mentioned by the depositor.
● On maturity, the investor needs to produce receipt to withdraw the sum.
● Resumption of funds after maturity is possible.
● The interest rates vary based on the sum deposited, duration and from bank to
bank.
● Tax charges are pertinent on the deposit under Income Tax Act, 1961.

Benefits of Fixed Deposit

There are several advantages of fixed deposit investments, some of which have
been given below:

● They are the safest investment instruments, and offer greater stability
● Returns on fixed deposit are assured, and there is no risk of loss of principal
● You can opt for periodic interest payouts, to help you manage your monthly
expenses
● There is no effect of market fluctuations on your fixed deposit, which ensures
greater safety of your investment capital
● You can benefit from higher interest rates offered by company fixed deposit
● Some financiers also offer greater returns for senior citizens.
 Taxability on Fixed Deposit
The interest earned from fixed deposit is taxable. The tax deducted at source on
FD can range from 0% to 30%, depending on income tax bracket of the investor.
Financiers deduct 10% TDS if your interest earned is more than Rs. 10,000 in a
year, if your PAN details are available with them. However, in case your PAN
details are not provided to your financial institution, 20% TDS will be deducted.

If your total income is below the minimum tax slab of 10%, you can claim a
refund of the deducted TDS. You can also avoid the deduction by submitting
Form 15G to your financial institution, and submitting Form 15H if you’re a
senior citizen. If you fall in the higher tax bracket (20% or 30%), you would have
to pay extra tax over and above the TDS deducted by your NBFC or bank.

Duration & Eligibility for Fixed Deposit

From 7 days up to 10 years, fixed deposits give you a wide range of time period
to choose what is best suited to your requisites.

There's no age limit for opening an FD account. From minor to major, everyone
is equally eligible to deposit his/her funds and earn higher rate of interests.

Demerits:
Even roses have thorn. Similarly, to enjoy the several fruits of benefit offered by
fixed deposit, you need to deal with certain cons too.

● The amount deposited is taxable.

● You cannot enjoy the perks of inflation or hike in bank interest rates as interests
are given to you as per the time of putting in deposits.
● In case of any urgency, if the need to withdraw money arises, the bank does so
by applying penalty charges.

In a world where nothing comes for free, Fixed Deposits are a dependable and
authentic source of earnings without much labor. After all, it furnishes you with
a more financially stable life ahead.

Interest Rates and Payments:

Term deposits typically feature a fixed interest rate, as opposed to the
variable rates of interest offered on high interest savings accounts which move
up and down in response to official interest rate rises. A fixed interest rate
means that you get a fixed return on your investment, regardless of whatever
happens with interest rates and the economy. This means that there is more
certainty and security in a term deposit compared to a savings account, and less
volatility than other investments in assets like property, commercial property or
the stockmarket.

For terms shorter than one year, your interest will be paid at maturity of the
term deposit. This means that for a 6 month term deposit, you will be paid your
interest payment at a date 6 months after your deposit, as well having access to
the original deposit amount at this date. This short term deposit is not
advantageous if you rely on a regular monthly income stream.

For term deposit terms longer than one year, you will have an option of when
you you would like to receive interest, from monthly options for interest
payments to semi annuall

The following options apply for payments of term deposits:

Less than one year: Maturity - your interest is paid at the end of the term
Longer than one year: Maturity - your interest is paid at the end of the term
Longer than one year: annually, semi-annually, quarterly interest payment
options are also available.

The payment frequency differs between term deposit providers so be sure to

pick an interest payment time frame that suits your requirement for
income. Both the banks and depositors view term deposit lengths in the same
way:

Effective Return
Before you invest in Fixed Deposit you need to understand the concept of
effective return which is higher than the rate of interest on the Fixed
Deposit. Effective return is relevant if you choose to reinvest your interest every
year which means that you will be earning compound interest.
For example suppose you invest Rs 1,000 in a fixed deposit with 8 per cent
interest which is paid quarterly.

Returns of fixed deposit

In the first quarter (after 3 months) you will earn an interest of Rs 20 which is
re-invested and continues to earn interest in the remaining three quarters.
Similarly the interest you earn in the second (after 6 months) and third quarter
(after 9 months) is also reinvested and earns interest.
At the end of the year because of compound interest you will receive Rs 1,082.4
meaning that your effective return is 8.24 per cent rather than 8 per cent.
Break a fixed deposit?
Breaking a fixed deposit means withdrawing the money before the maturity
expires. This may be necessary if you urgently require the funds or if there are
better investment opportunities elsewhere. You will have to pay a cost; for
instance you may receive an interest rate 1 per cent lower than the stated
interest rate on the Fixed Deposit.
For example if you invested in a 3 year Fixed Deposit with 9 per cent and you
break it after two years you may receive only 8 per cent interest for those two
year instead of 9 per cent.
An alternative to breaking a fixed deposit is taking a loan against the FD. Such
loans are quite easy to obtain with amounts ranging up to 90 per cent of the
principal and accumulated interest.
Alternatives to Fixed deposits
Obviously mutual funds and stocks can offer higher returns but the main issue
is whether there are low risk investment products which offer a better return
than Fixed Deposit. Many financial experts believe that fixed maturity plans
(FMP) offer exactly such a superior alternative.
 History of Bassein Catholic Co-Op bank ltd.
Bassein catholic Co-op bank ltd was established as Credit Co-operative Society
by Social reformer Rev Msgr. P. J. Monis, christian missionery on 6th February
1918 along with social activists in vasai to bring financial freedom in the region
of Vasai. Through his mission he succeeded in up-lifting the society, which has
brought massive change in the peoples lifestyle, education and financial
stability.
Milestones.
● Established as credit society in the year 6th February 1918
● Converted into Urban Co-Op bank in 1966.
● "Scheduled bank status" conferred on the Bank in 1990.
● Implementation of Core Banking Software in 2010 across all branches.
● Tied up with SIDBI for Credit link Capital Subsidy
● Tied up with CRISIL & SMERA credit rating agency for Rating for Units.
● Introduction of RUPAY debit card
● AD-1 License granted by RBI in 2015.
● Papdy, Bangli and Holi branch completed 50 glorious years of service.
● Net banking Facility in 2016

Economic scenario :

Financial year 2017-18 has seen many developments in the global as well as
indian economy .The Indian economy regined its momentum in the third quarter
of F.Y 2017-18 which had disrupted due to demonetization . Rural economy is
the backbone of Indian economy as major population of India lives in rural
area.Rural economy is cash based economy .Due to cash coming back into
cirruclation,the rural economy picked up momentum, full effect of which shall
be posible in the F.y 2018-19.

The union budget presented by the finance minister in parliament on 1st

february 2018 introduced many rascal changes to lift our economy .The budget
focused primarily on agriculture , rural infrastructure development and
healthcare. Government introduce for the first time new health scheme to cover
ten crore families for medical treatment upto ₹5lakh per family per year.It
world's largest govt .funded health protection scheme .The govt.has also
propose construction of 35000km roads under Bharat Mala project .Goods and
services tax ( GST) regime is now stabilized and govt.expenses major revenue
from GST in F.Y 2018-19.Union budget has estimated fiscal deficit at 3.3% of GDP
in F.Y 2018-19 banking on robust GST collections ,stable crude oil prices and
good monsoon.

IIP ( Index of industrial production ) growth stood at 4.3% in F.Y 2017-18 lower
than 4.6% in F.Y 2016-17 .CPI ( Consumer Price Index ) increased to 4.28 % in
March 2018 from 3.83 % in the beginning of the year 2017-18 .GDP growth came
down to 6.6 % in F.y 2017-18 from 7.1 % in F.y 2016-17 .There is spike in
international crude oil prices which led to appreciation of Us dollar against
Indian Rupee Govt.bond yields are also witnessing an upward trend .

F.Y 2017-18 witnessed some key events .The real estate ( regulation and
development ) act 2016 ,came into force entirely on May 1,2017 .Gst came into
effect from 1st july 2017 .The President of India gave his assent to ordinance to
amend IBC ( Insolvency and bankruptcy code ) ,2016 on 23rd nov 2017 .All these
will have major implications on the economic scenario of our country.

Indian banking sector :

In 2017 -18 ,Rbi shifted the monetory policy stance from accommodative to
neutral and maintained it throughout the year .In the third bi-monthly monetary
policy statement for 2017-18 declared in Aug 2017 ,the six member Monetary
policy committee decided to reduce the policy repo rate by 25 basis points to
6% .The rates were kept unchanged in subsequent policies declared in Oct ,Dec
2017 and Feb 2018 .In 2018 -19 ,the RBI has raised repo rate by 25 basis points
so far.However RBI has maintained a neutral stance for the current year.

The situation on NPA front is also is alarming .Many banks have seen spike is
gross NPAs owing to stress in recovery of dues especially public sector banks .
Many public sector banks have reported gross NPA of more than 20% .In order
to put public sector banks on track ,RBI has brought many such banks under
prompt corrective action (PCA) .Out of twenty one public sector banks ,Eleven
have been brought under PCA by the end of F.Y 2017-18 .It imposes significant
restrictions on business growth of banks until they acheive better financial
performance on the prescribed parameters of RBI .On 24th Oct 2017 ,Govt .Of
India announced a massive ₹2.11 lakh crore capital infusion plan for public
sector banks to strengthen their capital base so that they can lend to the
prospective borrowers .The condition of private sector banks and co-operative
banks is comparatively better inspite of adverse scenario.The deposit growth in
banking industry was slowest in last five decades at 6.7% .The credit growth was
also subdued at 10.3% in F.Y 2017-18 .Due to unearthing of fraud at PNB ,RBI
has discounted borrowings against LOUs and LOCs .Many banks have reviewed
their risk management strategies.

Growth Outlook :

Reserve bank of India has projected a GDP growth of 7.4% in F.Y 2018-19 as
against 6.6 % achieved in F.Y 2017 -18 .RBI has forecasted a CPI in the range of
4.4% to 5.1% in F.Y 2018-19 .Due to expectation of good monsoon and revival in
economic activity ,RBI is optimistic about higher growth.Factors such as
stabilization of GST ,improved credit off take ,strengthening investment activity
, recapitalization of PSBs , resolution of distressed assets under IBC , improved
global trade and budget's focus on rural and infrastructure space are expected
to spur growth in F.Y 2018-19 .This will have direct impact on the growth of
Banking sector.

Banks performance during the financial year 2017-18 :

During the year ,the financial performance of your bank in the area of deposit
growth , advances growth ,NPA management and profitability growth are highly
satisfactory considering Industry trend .I am extremely happy to mention that
your bank has achieved another significant milestone of surpassing the total
business mix of ₹10000 crores in centenary year.

Deposits :

At the end of the year banks deposit have reached to ₹6098.47 crores with
growth of 9.53 % which is above the industry growth of 6.7% .Due to decline in
interest rates of Bank deposits ,customers preferred Mutual fund ,Insurance and
alternative avenues of investment .Despite this ,banks deposits have grown by
₹531.01 crores.
Marked aligned interest policy for term deposit adopted by board helped your
bank in bringing down it's cost of deposit from 7.24% to 6.58 % over the previous
financial year .
Banks CASA deposits stood at ₹1513.94cr ,forming 24.82% of total deposit.Since
CASA deposits have significant impact on the profitability.Board and staff
members put in continuous efforts for increase in CASA deposit .As a result
,29165 new CASA accounts were opened during the year.
Bank extends various services like mobile banking ,internet banking ,free debit
cards various insurance schemes of government and other technology support
devices due to which customer base of the bank has increased.Bank lays
immense importance to excellent customer service .Board of directors request
members and well-wishers to extend full support for contribution in increasing
customer base.
Your bank continued it's efforts to target schools ,colleges ,co-op housing
societies , shopkeepers and traders for their accounts.In a view of notification
issued by the central government to form 'Central KYC Records Registry ' and
subsequent guidelines issued by RBI,your bank has started filing to E-KYC of its
customers.

Advances :

The overall credit growth in the banking industry remained sluggish at 10.34%
in the whole year .Against the background of poor off take of credit ,your banks
advance increased to ₹4034.49 cr during the financial year 2017-18 ,reporting a
net increase of ₹567.48 cr i.e 16.36% from ₹3467.01 cr as on 31st mar 2017
which has been satisfactory .As a result , the credit deposit ratio of your bank
for 2017-18 has increased to 66.15 % from 62.27 % last year.
The borrowers having better credit rating are given competitive interest rate
under Credit Rating Scheme introduced since last few years .The rating scheme
is modified so as to make it more beneficial to customers.

Priority sector advances :

As per RBI guidelines ,UCBs have to achieve priority sector advance target of
40% of adjusted net bank credit and 10% advances to weaker section of adjusted
net bank credit . Accordingly bank advances to priority sector constitutes 43.1%
and the weaker section advance are 14.41 % at the end of F.Y 2017-18.

Finance to MSME sector :

Bank has selected some branches in the industrial areas for extending finance
to MSME units.Bank finance to this sector has reached upto ₹958.95 cr.Bank has
tied up with SIDBI for availing subsidy under credit link capital subsidy scheme
which is beneficial to all MSME registered units ,wherein subsidy from Central
govt @15% on total cost of new machinery purchased ,maximum to the tune of
₹15 lakh is available.Presently the said subsidy is suspended by the authorities
.During the year under review ,we have received total of ₹33.72 lakh against six
claims submitted by the bank .

Finance for higher education :

Educational loans are provide by the bank to students belonging to all economic
classes parayumbol higher education in India as well as abroad .During the year
,your bank has disbursed education to 180 students amounting to ₹6.42 cr for
education in India

Appropriation of Net profit for 2017-18 :

We are pleased to inform you that banks total income has increased to ₹638.13
cr for the F.Y 2017-18 as compared to last year total income of ₹602.95 .After
deducting total expenses ,taxes and provision from this income ,bank has
achieved higher net profit of ₹80.70 cr.

Capital adequacy :
Banks capital to risk weighted assets ratio (CRAR) is 16.87 % as on 31st march
,2018 mainly on ac of CD ratio . Accordingly to RBI guidelines ,minimum CRAR
required is 9% and for financially sound and well managed banks it is above 12%
.The bank's CRAR is well above the average in banking sector .

Human resource :
Various employee engagement activities are conducted in the bank with an
objective to maintain harmonious industrial relations and create conducive and
energetic work environment ,thereby cultivating among the employees the
spirit and enthusiasm for higher involvement and contribution towards the
organizational goals .The major
focus of HR is to provide timely support and guidance to all employees along
with mentoring and career planning .

Training and development :

Inorder to ensure our work force has the right skills and abilities for long -term
success ,we have supported the development of employees through various
initiatives of empowerment.These initiatives include in-house ,external and e-
learning module.In house training session were arranged during the year
accommodating 514 staff across all levels .This year internal training programs
were conducted in the areas of credit documentation and process ,credit
management ,GST,KYC and AML ,RERA ,TDS ,Trade finance, Personality
development , leadership excellence etc.
Audit and Inspection :
Audit function plays a crucial role in ongoing maintenance and assessment of
bank's internal control ,risk management and governance system and processes
. The bank has structured Audit & Inspection department which is well equipped
with mix of qualified and experienced personnel.The bank also undertakes
Information system audit to mitigate IT risks and to ensure that information
system in use are being managed prudently .

Risk management :
The banking systems and procedures ,technological development and market
risk have undergone a sea change in the present times .RBI has also given
considerable autonomy to bank in their day to day functioning .As a result ,risk
management has gained a lot of importance .Banks have to manage mainly
operational risk ,credit risk and market risk .The bank has established adequate
practices and procedures to manage these risks .Bank has also formed
investment committee to study market risk ,which meets periodically and takes
appropriate decisions.The credit risk and operational risk are managed by
regular audit , inspection , decentralization of powers to sanction advances with
adequate controls ,fixation of exposure ceilings , insurance,credit rating etc
.Banks audit committee also focuses it's attention in these areas.

Information technology and digital banking:

The bank is investing and providing complete suite of innovative products such
as Mobile banking ,Internet banking ,SMS banking and UPI (Unified Payment
Interface ).The bank is in the process of introducing Rupay platinum cards which
has cutting edge benefits like higher insurance coverage and cashback over the
classic cards.Bank is educating it's customers via SMS on various schemes and
discounts which are of interest . The bank has been felicitated by NPCI for
maximum POS transaction during festive season campaign offer.By using bill
payment facility through Internet banking and debit card ,you can pay utility bills
instantly without waiting in queues at billing counters or visiting branch .

Corporate Social Responsibility :

As a part of CSR the bank encourage several activities for benefit of the society
of giving financial assistance to organization engaged in health , education ,art
and culture .Bank is actively associated with socially relevant environmental
issues .The members of the Board of Directors support activities by attending
various functions .
SERVICES OFFERED BY BCCB :
 Any branch banking
 Netbanking
 24*7 ATM
 E-Lobby
 Mobile Banking
 Rupay Debit card
 RTGS / NEFT
 ECS Banking
 Franking facility
 Government services
 Insurance & Investments
 Mutual Fund Investments

SAVINGS BANK ACCOUNT

Saving Bank account cultivates the habit of saving which helps the depositors to
maintain financial discipline. Depositors have an assurance that, in case of
financial need, they can have access to their account not only when the Bank is
working but also when the Bank is closed, through Rupay Debit Card. Here
depositors can withdraw money from any of the ATMs of BCCB as well as of
other banks anywhere in India. One can easily remit funds to any part of the
country through RTGS, NEFT and do many other business via Internet Banking.

CURRENT ACCOUNT
All the branches of BCCB are on core banking service (CBS) platform which helps
the depositors to transact through any convenient branch. One can easily remit
funds to any part of the country through RTGS, NEFT. There is no restriction on
number of deposits and withdrawals as this is a business account.

KISHOR SAVING ACCOUNT

Kishor Savings A/c can be opened for minor/ child above 10 years with the
cheque book facility and Rupay Debit Card. This type of account helps the child
to cultivate habit of savings from childhood and understand financial
transactions at a very young age.

Various Types of Term Deposit

Sulabh Amrut Deposit Scheme
For higher interest rate and flexibility in account, depositors can invest in
multiples of Rs. 1000/- and earn interest on the 30th day from the day of
investment. Withdrawal in multiples of Rs. 1000/- is permitted.
 Fixed Deposit Account
Simple Rate of interest is paid on the invested Principal amount and interest is
credited to Saving / Current Account monthly / Quarterly / half yearly / yearly
basic.
Monthly Investment Plan (MIP)
Monthly interest is paid at discounted rate. It helps the retired / senior citizens
for a regular source of monthly income.
Double Benefit Scheme
Cumulative interest is paid on the invested amount. Depositors can plan their
investment according to period of maturity ranging from 1 year to 10 years.
BCCB Tax Saver Scheme (DBD & FDR)
An Individual or a Hindu Undivided Family (HUF) can deposit upto Rs. 1,50,000/-
and can claim deduction from Gross Total Income under Section 80C of Income
Tax Act.
Recurring Deposit

A. Recurring Deposit Account can be opened in the name of

i. Individual as single account
ii. Two or more individuals as joint account.
iii. Sole proprietary concern
iv. Partnership firm/ LLP
v. Illiterate person
vi. Blind person
vii. Minor
viii. Limited Company
ix. Association, club, society, trust etc.

B. Recurring Deposit can be opened in the name of minor duly represented by the
mother, father or guardian on the declaration of the Minor’s Date of Birth and
giving proof of date of birth. The right of operation and account mother/father
/guardian will cease on minor becoming major.
Minimum installment accepted is `100/- and in multiples thereof. Minimum
period of deposit is 12 months and maximum period of deposit is 120
months.Rate of interest payable on recurring deposit account is an per
prevailing rate of term deposit on the date of account opened.Monthly
installment has to be paid within the stipulated month.
Recurring Deposit account matures on one month after the last installment
payable or paid whichever is later.
At the discretion of the Bank, advances against Recurring Deposits may be
allowed on the security of the balance amount in the account and upto 75% of
the balance amount in the account.
Rate of interest for advance will be charged 1% more than the rate of interest
payable on the recurring deposit or as decided by Bank from time to time as per
instruction of Reserve Bank of India. In case of loan against multiple deposit,
weighted average interest rate will be charged.

INTEREST CHART FOR TERM DEPOSITS BY BCCB :

Rate of Rate of
Interest on Interest
Single for
Term Senior
Rate of Interest on Rate of
Deposit of Citizens
Rate of Single Term Interest
Rs 15 Lacs on
Interest Deposit of Rs 15 for
and Above Single
(per Lacs and Senior
(%) (For Term
annum) Above (Individual) Citizens
Registered Deposit
Co-op of Rs 15
Societies/ Lacs and
Trusts) Above

From 15
Days to 29 4.25 4.50 4.50 4.50 4.85
Days

From 30
Days to 90 4.75 5.00 5.00 5.00 5.35
Days

From 91
Days to 180 5.75 6.00 6.00 6.00 6.35
Days

From 181
Days UPTO 6.75 7.00 7.00 7.00 7.35
12 Months

Above
Rs.15
Lacs
Upto
Greater than
Rs.1
12 Months
7.60 7.70 Crore: 7.85 8.00
and UPTO 18
8.10
Months
Above
Rs.1
Crore:
8.25

Greater than
18 Months
7.60 7.70 7.70 7.85 8.00
and UPTO 36
Months
Greater than
36 Months
7.35 7.45 7.45 7.60 7.70
and UPTO 60
Months

Greater than
60 Months
6.75 7.00 7.00 7.00 7.20
and UPTO
120 Months

BTDSDBD,
BTDSFDR
(Minimum 7.75 ---- ---- 7.75 7.75
Period 5
Years)

BCCB Simply
Save
Deposit
Scheme for
8.00 8.00 8.00 8.00 8.00
18 months
(effective
from
12.07.2018)
Student’s work profile

Role and Responsibilities:-

The work profile of the student or the roles and responsibilities that are being

handled by the student on his internship programmed at BCCB BANK.The first

day and during the first week of the internship programmed the new employee

of the BCCB BANK was welcomed by giving an induction programme in order to

make him understand his role and responsibilities during his stay in the

organization.

Being appointed as a BANKING OPERATION at BCCB BANK during the internship

programme my duty or the role is to meet clients, collecting cheques, printing

passbook ,analyzing and giving the financial statements of the bank ,helping the

manager in day to day activities of branch handling –cheque processing (inter

/intra ),fixed deposits ,recurring deposit etc ,learnt in the guidance of supervisor

how to generate Cibil reports,Cersai reports and processing of loans and Npa ,

 Handling the queries of walk-in customers

 Assiting them in doing their transactions

 Registration of customers to avail digital banking services

During the absence of the recovery executives/collection executives, it will be

my duty and responsibility to meet the customers against payments apart from

my regular job profile and reporting the same to my team leader at BCCB BANK.

 To explain the customers how a particular account would help them to

make their lives more secure providing security to them.

 I use all the financial knowledge that has been given by the company

and I has as a MBA student so that the customer realizes that he

definitely needs to take a particular account.

 Must educate the clients about risks and various possible scenarios so that

the clients don’t harbor unrealistic expectations.

Description of live experience:-

The office of BCCB BANK is blessed by brilliant and skilled professionals and team

leader who have the responsibility of handling the Branch Operations . The team

leader provides the particular day’s plan of action and then guide show to go

about for executing the plan of action successfully .Till the time a Branch

Operations is in the office he receives the valuable suggestions and insights of

the team leader. This prepares him for the day’s Work and provides him the

necessary directions to achieve not only the target of the day but the target of

the month. In the office the Branch Operations meets the daily walk-in
customers help and guide in whatsoever transactions they want to do in the

branch .As my branch was a local area which had mostly fishermen and farmers

who had no experience & knowledge of how to avail bank services it had been

a immense pleasure to help them while working as an intern for the bank .
Statement of research problem :-

PROBLEM DEFINATION:

Banking institutions by proving financial assistance to business units have

contributed to economic growth of the country. In recent years the growth and

development of co-operative bank has been hindered a bit inspite of proper

growth and marketing strategies applied by them to grow its customers .

Executives were with good background human being and through rigorous

process of recruitment but still not able to perform up to the expectation level

of company, HR is not able to sort out the problem why the performance is not

coming even after giving the full marketing support .

OBJECTIVES OF RESEARCH PROJECT:

RESEARCH OBJECTIVES:

To find out the customer preferences while opening Savings A/c.

To study brand image of the bank.

To increase the business of the bank.

To see how far the bank is able to utilize the collection deposit

To identify the problem in fixed deposit

To provide suggestion and possible guideline to improve the bank fixed deposit
position based on the finding of the study

Research Design and Methodology

Primary data source: All the people from different profession were personally

visited and Interviewed. They were the main source of Primary data. The

method of collection of primary data was direct personal interview through a

structured questionnaire.

Secondary Data Source: It was collected from internal sources. The secondary

data was collected on the basis of organizational file, official records, news

papers, magazines, management books, preserved information in the

company’s database and website of the company.

SAMPLING PLAN:

Since it is not possible to study whole universe, it becomes necessary to take

sample from the universe to know about its characteristics.

Sampling Units: Customers

Sample Technique: Random Sampling.

Research Instrument: Structured Questionnaire.

SAMPLE SIZE:

My sample size for this project was 70 respondents. Since it was not possible to

cover the whole universe in the available time period, it was necessary for me

to take a sample size of 70 respondents.

LIMITATIONS OF THE STUDY:

1. The study is confined to only one Bank i.e. The Bassein Catholic Co-
operative Bank Ltd.

2. Due to time constraint depth analysis could not be made.

3. The actual identity of the Banks is kept confidential due to the

sensitive nature of the topic

4. Some of the information is of confidential in nature that could not be

divulged for the study.

All the findings and conclusions obtained are based on the survey done
in the working area within the time limit. I tried to select the sample
representative of the whole group during my job training. I have
collected data from people linked with different profession.

Analysis of DATA :

1.C