Services SETA Units Standards Linked To The Services SETA Qualifications As at 01 July 2018

1
UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

AS AT 01 JULY 2018
1.
Certificate: Beauty Care and Modelling

SAQA QUAL ID QUALIFICATION TITLE
16686 Certificate: Beauty Care and Modelling
ORIGINATOR
Intec College
PRIMARY OR DELEGATED QUALITY NQF SUB-FRAMEWORK
ASSURANCE FUNCTIONARY
SERVICES - Services Sector Education and Training OQSF - Occupational Qualifications Sub-
Authority framework
QUALIFICATION FIELD SUBFIELD
TYPE
National Certificate Field 11 - Services Personal Care
ABET BAND MINIMUM PRE-2009 NQF LEVEL QUAL CLASS
CREDITS NQF LEVEL
Undefined 120 Level 4 Level TBA: Pre-2009 Regular-Provider-
was L4 ELOAC
REGISTRATION STATUS SAQA REGISTRATION REGISTRATION
DECISION START DATE END DATE
NUMBER
Reregistered SAQA 06120/18 2018-07-01 2023-06-30
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30 2027-06-30
This qualification is not based on Unit Standards.
2.
Further Education and Training Certificate (FETC): Management and Administration

49129 Further Education and Training Certificate (FETC): Management and
Administration
ORIGINATOR
SGB Administration
PRIMARY OR DELEGATED QUALITY ASSURANCE NQF SUB-FRAMEWORK
FUNCTIONARY
Authority framework
TYPE
Further Ed and Field 03 - Business, Commerce Office Administration
Training Cert and Management Studies
CREDITS NQF LEVEL
2

AS AT 01 JULY 2018
Undefined 140 Level 4 NQF Level 04 Regular-Unit Stds

Based
NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
ID UNIT STANDARD TITLE CREDITS
NQF LEVEL
LEVEL
Analyse people related risks in an NQF Level
Core 14999 Level 4 3
organisation in order to control the risk 04
NQF Level
Core 117495 Assess legal contracts for business Level 4 8
04
NQF Level
Core 117494 Comply to legal requirements in business Level 4 7
04
Demonstrate knowledge and understanding
NQF Level
Core 15007 of South African law and the regulation of Level 4 4
04
risk management
Determine risk exposure in order to manage NQF Level
the risk in a specific situation 04
Develop administrative procedures in a NQF Level
selected organisation 04
Explain the nature of risk and the risk NQF Level
management process 04
NQF Level
Core 110009 Manage administration records Level 4 4
04
NQF Level
Core 117491 Produce accounting reports Level 4 10
04
NQF Level
Core 117492 Record and process workplace transactions Level 4 10
04
Level
Apply efficient time management to the TBA: Pre-
work of a department/division/section 2009 was
L5
Accommodate audience and context needs NQF Level
Fundamental 8968 Level 3 5
in oral communication 03
NQF Level
Fundamental 8972 Interpret a variety of literary texts Level 3 5
03
NQF Level
Fundamental 8969 Interpret and use information from texts Level 3 5
03
Write texts for a range of communicative NQF Level
contexts 03
Apply knowledge of statistics and NQF Level
probability to critically interrogate and 04
3

AS AT 01 JULY 2018
effectively communicate findings on life

related problems
Engage in sustained oral communication NQF Level
and evaluate spoken texts 04
Read analyse and respond to a variety of NQF Level
texts 04
Represent analyse and calculate shape and
NQF Level
Fundamental 9016 motion in 2-and 3-dimensional space in Level 4 4
04
different contexts
Use language and communication in NQF Level
occupational learning programmes 04
Use mathematics to investigate and monitor
NQF Level
Fundamental 7468 the financial aspects of personal, business, Level 4 6
04
national and international issues
NQF Level
Fundamental 8976 Write for a wide range of contexts Level 4 5
04
NQF Level
Elective 117497 Apply basic business principles Level 4 10
04
NQF Level
Elective 14927 Apply problem solving strategies Level 4 4
04
Demonstrate an understanding of an NQF Level
Elective 114598 Level 4 5
entrepreneurial profile 04
NQF Level
Elective 117499 Demonstrate entrepreneurial competence Level 4 12
04
NQF Level
Elective 14952 Describe and install a facsimile machine Level 4 2
04
NQF Level
Elective 14945 Describe and install computer printers Level 4 2
04
NQF Level
Elective 14946 Describe and install photocopier machines Level 4 3
04
NQF Level
Elective 14936 Describe and install scanning systems Level 4 3
04
Describe features, advantages and benefits NQF Level
of a range of products or services 04
Describe information systems departments NQF Level
in business organisations 04
Identify and utilise marketing resources to NQF Level
meet objectives 04
Install a personal computer or handheld NQF Level
computer and peripherals 04
Investigate the use of computer technology NQF Level
in an organisation 04
Liaise with a range of customers of a NQF Level
business 04
NQF Level
Elective 117500 Manage finance in a small business Level 4 8
04
Monitor marketing information flow and NQF Level
collect process marketing data 04
4

AS AT 01 JULY 2018
3.
Further Education and Training Certificate (FETC): Trade Exhibitions

49276 Further Education and Training Certificate (FETC): Trade Exhibitions
ORIGINATOR
SGB Marketing
FUNCTIONARY
Authority framework
TYPE
Further Ed and Field 03 - Business, Commerce Marketing
ABET BAND MINIMUM PRE-2009 NQF NQF LEVEL QUAL CLASS
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF
Assemble, install and dismantle exhibition
Core 117837 Level 3 Level 5
stands
03
NQF
Maintain health, safety and security within the
internal environment
03
NQF
Outline the legal environment of a selected
industry
03
NQF
Apply innovative thinking to the development
of a small business
04
NQF
Co-ordinate exhibition launches, briefing
meetings and functions
04
5

AS AT 01 JULY 2018
NQF
Core 117834 Conduct exhibition telemarketing Level 4 Level 2
04
NQF
Demonstrate an understanding of exhibition
organising
04
NQF
Demonstrate an understanding of exhibitor
contracts and payments
04
NQF
Core 117241 Develop a business plan for a small business Level 4 Level 5
04
NQF
Core 117825 Implement the co-ordination of an exhibition Level 4 Level 5
04
NQF
Interpret, implement and supervise event site
plans
04
NQF
Monitor and implement sound business
practices
04
NQF
Monitor the implementation of safety and
security policies and procedures
04
NQF
Monitor, control and direct crowds at special
events
04
NQF
Core 117828 Sell exhibition services and products Level 4 Level 4
04
NQF
Accommodate audience and context needs in
Fundamental 8968 Level 3 Level 5
oral communication
03
NQF
Fundamental 8969 Interpret and use information from texts Level 3 Level 5
03
NQF
Use language and communication in
occupational learning programmes
03
NQF
Write texts for a range of communicative
contexts
03
Apply knowledge of statistics and probability
NQF
to critically interrogate and effectively
communicate findings on life related
04
problems
NQF
Engage in sustained oral communication and
evaluate spoken texts
04
Measure, estimate & calculate physical NQF
Fundamental 12417 quantities & explore, critique & prove Level 4 Level 4
geometrical relationships in 2 and 3 04
6

AS AT 01 JULY 2018
dimensional space in the life and workplace of

adult with increasing responsibilities
NQF
Read analyse and respond to a variety of
texts
04
NQF
04
Use mathematics to investigate and monitor NQF
Fundamental 7468 the financial aspects of personal, business, Level 4 Level 6
national and international issues 04
NQF
Fundamental 8976 Write for a wide range of contexts Level 4 Level 5
04
NQF
Prepare and process documents for financial
Elective 13932 Level 3 Level 5
and banking processes
03
Analyse new developments reported in the NQF
Elective 13943 media that could impact on a business sector Level 4 Level 10
or industry 04
NQF
Describe and apply the management
functions of an organization
04
Identify the needs and concerns of customers NQF
Elective 9845 and advise customers to optimise choice and Level 4 Level 7
benefits 04
NQF
Elective 114589 Manage time productively Level 4 Level 4
04
NQF
Elective 13947 Motivate a team Level 4 Level 6
04
NQF
Elective 117824 Prepare an exhibition design Level 4 Level 3
04
NQF
Supervise work unit to achieve work unit
objectives (individuals and teams)
04
4.
Further Education and Training Certificate: Auctioneering Support Services

80546 Further Education and Training Certificate: Auctioneering Support Services
ORIGINATOR
Task Team - Auctioneering
FUNCTIONARY
7

AS AT 01 JULY 2018
Authority framework
TYPE
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-2009
NQF
ID UNIT STANDARD TITLE NQF CREDITS
LEVEL
LEVEL
Demonstrate and apply an understanding NQF Level
of auction basics 03
Demonstrate and apply an understanding NQF Level
of the legal aspects of an auction 04
Demonstrate knowledge and application
NQF Level
Core 242655 of ethical conduct in a business Level 4 4
04
environment
NQF Level
Core 115479 Identify, categorise and lot auction stock Level 4 3
04
Monitor marketing information flow and NQF Level
collect and process marketing data 04
NQF Level
Core 115475 Prepare for an auction Level 4 3
04
NQF Level
Core 8261 Processing stock Level 4 12
04
Level TBA:
Administer legal documentation for the
Core 117025 Level 5 Pre-2009 10
sale of general and specialised assets
was L5
Level TBA:
Complete the auctioneer's roll and
Core 117022 Level 5 Pre-2009 12
vendor's roll
was L5
Level TBA:
Demonstrate an understanding of drafting
Core 117026 Level 5 Pre-2009 4
and explain conditions of sale
was L5
Accommodate audience and context NQF Level
needs in oral/signed communication 03
NQF Level
03
8

AS AT 01 JULY 2018

Write/present/sign texts for a range of NQF Level
communicative contexts 03
Apply knowledge of statistics and
probability to critically interrogate and NQF Level
effectively communicate findings on life 04
related problems
Engage in sustained oral/signed
NQF Level
Fundamental 119462 communication and evaluate Level 4 5
04
spoken/signed texts
Read/view, analyse and respond to a NQF Level
variety of texts 04
Represent analyse and calculate shape
NQF Level
Fundamental 9016 and motion in 2-and 3-dimensional space Level 4 4
04
in different contexts
Use mathematics to investigate and
monitor the financial aspects of personal, NQF Level
business, national and international 04
issues
Write/present/sign for a wide range of NQF Level
contexts 04
Apply legal requirements pertaining to NQF Level
special assets sales 03
Outline the legal environment of a NQF Level
selected industry 03
Process documentation pertaining to NQF Level
movable assets for an auction 03
Apply and administer real estate systems, NQF Level
policies and procedures 04
Assess and classify agricultural products, NQF Level
livestock and game 04
NQF Level
Elective 8561 Function in a Team Level 4 4
04
Handle and secure general and/or NQF Level
specialised assets 04
Identify potential and existing customers NQF Level
of the business 04
business 04
NQF Level
Elective 115478 Market and auction properties Level 4 6
04
Organise and record the transportation of NQF Level
livestock, game and agricultural products 04
Prepare for and handle the receiving of NQF Level
movable assets 04
Demonstrate an understanding of real NQF Level
estate auctioning 05
9

AS AT 01 JULY 2018
NQF Level
Elective 377321 Valuate movable assets Level 5 8
05
5.
Further Education and Training Certificate: Beauty and Nail Technology

80646 Further Education and Training Certificate: Beauty and Nail Technology
ORIGINATOR
Task Team - Beauty and Skin Care
FUNCTIONARY
Authority framework
TYPE
Further Ed and Field 11 - Services Personal Care
Training Cert
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF
Demonstrate and explain the importance of
deportment in the workplace
03
NQF
Core 262627 Explain employment in a specific occupation Level 3 Level 6
03
NQF
Market retail products and services in the
salon environment
03
NQF
Provide reception and administrative
services
03
10

AS AT 01 JULY 2018
NQF
Apply occupational health and safety
standards in a salon environment
04
NQF
Core 252210 Handle a range of customer complaints Level 4 Level 4
04
NQF
Core 114592 Produce business plans for a new venture Level 4 Level 8
04
NQF
Supervise the functions of a hairdressing
salon
04
NQF
oral/signed communication
03
NQF
03
NQF
03
NQF
Write/present/sign texts for a range of
communicative contexts
03
NQF
04
problems
Engage in sustained oral/signed NQF
Fundamental 119462 communication and evaluate spoken/signed Level 4 Level 5
texts 04
NQF
Read/view, analyse and respond to a variety
of texts
04
Represent analyse and calculate shape and NQF
Fundamental 9016 motion in 2-and 3-dimensional space in Level 4 Level 4
different contexts 04
NQF
04
NQF
Write/present/sign for a wide range of
contexts
04
NQF
Elective 377504 Apply make-up to reflect historical periods Level 3 Level 6
03
Apply Self-Management through the NQF
Elective 14063 Concepts of Positive Self-esteem and Level 3 Level 2
Resiliency 03
11

AS AT 01 JULY 2018
NQF
Elective 377483 Identify disorders of the skin and hair Level 3 Level 8
03
NQF
Elective 377505 Perform a manicure and pedicure service Level 3 Level 8
03
NQF
Perform eye lash tint and eyebrow tinting
and shaping
03
NQF
Perform temporary hair removal by means of
waxing and bleaching
03
NQF
Elective 377541 Prepare and perform nail art services Level 3 Level 2
03
NQF
Elective 377481 Prepare for and finish off salon services Level 3 Level 4
03
NQF
Prepare for and perform a facial consultancy
service
03
NQF
Elective 377503 Apply fibre/silk nail technology Level 4 Level 5
04
NQF
Elective 377501 Apply gel nail enhancement Level 4 Level 5
04
NQF
Apply innovative thinking to the development
of a small business
04
NQF
Elective 377520 Apply liquid and powder nail enhancement Level 4 Level 4
04
NQF
of HIV and AIDS, other Sexually Transmitted
Infections (STIs) and Tuberculosis (TB) for
04
counselling purposes
NQF
Elective 263474 Manage finances of a new venture Level 4 Level 6
04
NQF
Elective 377488 Perform a facial and back cleanse service Level 4 Level 8
04
NQF
Elective 377487 Perform a relaxing back and neck massage Level 4 Level 6
04
NQF
Perform a specialised manicure and pedicure
using various techniques
04
NQF
Elective 377485 Perform air brushing nail services Level 4 Level 2
04
12

AS AT 01 JULY 2018
NQF
Elective 377486 Perform make-up services for all occasions Level 4 Level 10
04
NQF
Perform nail services using an electric nail
drill
04
NQF
Plan strategically to improve new venture
performance
04
NQF
Prepare for and apply specialised eyelash
treatment service
04
NQF
Elective 263414 Process data using information technology Level 4 Level 5
04
6.
Further Education and Training Certificate: Beauty Therapy

65856 Further Education and Training Certificate: Beauty Therapy
ORIGINATOR
City Guilds International
FUNCTIONARY
Authority framework
TYPE
Training Cert
CREDITS LEVEL
Undefined 120 Level 4 NQF Level 04 Regular-Provider-
ELOAC
REGISTRATION STATUS SAQA REGISTRATION REGISTRATION END
DECISION START DATE DATE
NUMBER
2024-06-30 2027-06-30
7.
13

AS AT 01 JULY 2018
Further Education and Training Certificate: Business Systems Operations: End User
(ERP)
49176 Further Education and Training Certificate: Business Systems Operations: End
User (ERP)
ORIGINATOR
SGB Generic Management
FUNCTIONARY
Authority framework
TYPE
Further Ed and Field 03 - Business, Commerce Generic Management
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-2009
NQF
LEVEL
LEVEL
Apply an understanding of the operational NQF
Core 117707 components of an Enterprise Resource Level 4 Level 7
Planning (ERP) system 04
NQF
Apply the principles of business transactions
within an ERP system
04
NQF
Demonstrate an understanding of high level
business processes within an organisation
04
Describe different business systems and NQF
Core 117729 their interdependence within an Level 4 Level 5
organisation 04
Describe the alignment of the business NQF
Core 117730 system to the business strategy and Level 4 Level 4
objectives 04
NQF
Navigate and execute transactions within
modules of an ERP Solution
04
14

AS AT 01 JULY 2018
NQF
Participate in business process definition
and continuous improvement
04
Provide feedback from an end-user NQF
Core 117714 perspective on the operation of an ERP Level 4 Level 5
solution 04
NQF
Understand the overall concept of an ERP
solution
04
NQF
Accommodate audience and context needs
in oral communication
03
NQF
03
NQF
03
NQF
contexts
03
NQF
04
problems
NQF
Engage in sustained oral communication
and evaluate spoken texts
04
NQF
texts
04
NQF
04
NQF
04
NQF
Apply the Key Performance Indicators (KPI)
of ERP transactions to end-user tasks
04
NQF
Elective 117494 Comply to legal requirements in business Level 4 Level 7
04
NQF
Conduct skills development administration in
an organisation
04
15

AS AT 01 JULY 2018
NQF
Control the flow of information in a business
unit
04
NQF
Define the role of the end-user during the
life-cycle of the business solution
04
NQF
Demonstrate an understanding of the
impact of an ERP system in an organisation
04
NQF
Describe governance and control issues
within business systems operations
04
NQF
Develop administrative procedures in a
selected organisation
04
Formulate and implement an action plan to NQF
Elective 114877 improve productivity within an Level 4 Level 8
organisational unit 04
NQF
Elective 110009 Manage administration records Level 4 Level 4
04
NQF
Participate in a task team in a process
environment
04
NQF
Elective 242811 Prioritise time and work for self and team Level 4 Level 5
04
NQF
Solve problems, make decisions and
implement solutions
04
NQF
Troubleshoot an ERP system as an end-
user
04
8.
Further Education and Training Certificate: Commercial Property and Facilities
Management
79626 Further Education and Training Certificate: Commercial Property and Facilities
Management
ORIGINATOR
Task Team - Commercial Property
FUNCTIONARY
Authority framework
TYPE
16

AS AT 01 JULY 2018
Further Ed and Field 11 - Services Cleaning, Domestic, Hiring, Property and

Training Cert Rescue Services
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
Arrange a Public Relations / Communication NQF Level
event 04
NQF Level
Core 117495 Assess legal contracts for business Level 4 8
04
Demonstrate knowledge and application of
NQF Level
Core 242658 the nature of risk and the risk management Level 4 4
04
process
the Occupational Health and Safety Act, 85
NQF Level
Core 242668 of 1993 (OHSA) (as amended) and the Level 4 4
04
responsibilities of management in terms of
the Act
Ensure implementation of workplace policy NQF Level
and procedures for sustainability 04
NQF Level
Core 113831 Implement project plans Level 4 9
04
NQF Level
Core 7836 Monitor customer satisfaction Level 4 3
04
Participate in the estimation and
preparation of cost budget for a project or NQF Level
sub project and monitor and control actual 04
cost against budget
NQF Level
Core 7789 Provide Customer Service Level 4 8
04
Level
Demonstrate knowledge of and apply the TBA: Pre-
Real Estate Code of Conduct and ethics 2009 was
L5
in oral/signed communication 03
NQF Level
03
17

AS AT 01 JULY 2018
NQF Level
03
related problems
NQF Level
Fundamental 119462 communication and evaluate spoken/signed Level 4 5
04
texts
variety of texts 04
NQF Level
04
different contexts
NQF Level
04
Use the writing process to compose texts NQF Level
required in the business environment 04
contexts 04
Apply the principles of customer care in NQF Level
client interactions 04
Assess viability of regeneration options in NQF Level
the property industry 04
Carry out a detailed property feasibility NQF Level
study and property valuation 04
Contribute to a detailed property feasibility NQF Level
study and property valuation 04
Coordinate fit-out of premises for user NQF Level
occupation 04
NQF Level
Elective 377021 Determine space utilisation Level 4 5
04
NQF Level
Elective 377003 Develop a tenancy mix strategy Level 4 5
04
Develop strategy for managing community NQF Level
management agreements 04
NQF Level
Elective 377006 Identify and secure a property opportunity Level 4 4
04
Implement and manage customer specific NQF Level
workplace requirements 04
NQF Level
Elective 115845 Implement sales and marketing strategies Level 4 5
04
NQF Level
Elective 377041 Manage a consultant property project team Level 4 4
04
Recruit and select candidates to fill defined NQF Level
positions 04
18

AS AT 01 JULY 2018
Research the viability of new venture NQF Level

ideas/opportunities 04
Level
Apply technical knowledge and insight into TBA: Pre-
property as an investment 2009 was
L5
Level
Consult with interested parties to promote
TBA: Pre-
Elective 263044 community participation on housing Level 5 10
2009 was
development projects
L5
Level
Maintain and control the use of asset and TBA: Pre-
investment resources 2009 was
L5
Level
TBA: Pre-
Elective 335996 Plan a public relations programme Level 5 12
2009 was
L5
9.
Further Education and Training Certificate: Fundraising
48854 Further Education and Training Certificate: Fundraising
ORIGINATOR
SGB Marketing
FUNCTIONARY
Authority framework
TYPE
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-2009
NQF
LEVEL
LEVEL
19

AS AT 01 JULY 2018
NQF
Analyse the fundraising strategies of a
successful non-profit organisation
04
NQF
Core 115214 Arrange a special event Level 4 Level 5
04
NQF
Conduct research into the nature of donor
funding in South Africa
04
NQF
ethical conduct in a business environment
04
NQF
Core 115211 Design and send letters of appeal Level 4 Level 4
04
NQF
Determine organisational readiness for
fundraising
04
NQF
Determine the basic principles of legislation
governing non-profit organisations
04
NQF
Devise effective follow-up strategies for
fundraising
04
NQF
Core 115208 Establish the basic principles of fundraising Level 4 Level 5
04
NQF
Participate in the development of a strategic
plan for fundraising
04
NQF
Core 115212 Profile a successful fundraiser Level 4 Level 6
04
NQF
Seek appropriate sponsorships for an
organisation
04
Access information in order to respond to NQF
Fundamental 9302 client enquiries in a financial services Level 3 Level 2
environment 03
NQF
03
NQF
Communicate verbally with clients in a
financial environment
03
NQF
03
NQF
contexts
03
20

AS AT 01 JULY 2018

NQF
probability to critically interrogate and
effectively communicate findings on life
04
related problems
NQF
Engage in sustained oral communication
and evaluate spoken texts
04
NQF
Fundamental 8977 Evaluate literary texts Level 4 Level 5
04
NQF
texts
04
NQF
04
NQF
Elective 7567 Produce and use spreadsheets for business Level 3 Level 5
03
NQF
Produce word processing documents for
business
03
NQF
Identify and utilise marketing resources to
meet objectives
04
NQF
Elective 10023 Identify internal and external stakeholders Level 4 Level 4
04
NQF
Liaise with a range of customers of a
business
04
NQF
Monitor marketing information flow and
collect process marketing data
04
10.
Further Education and Training Certificate: Labour Recruitment Services
58063 Further Education and Training Certificate: Labour Recruitment Services
ORIGINATOR
SGB Human Resource Management and Practices
FUNCTIONARY
21

AS AT 01 JULY 2018
Authority framework
TYPE
Further Ed and Field 03 - Business, Commerce and Human Resources
Training Cert Management Studies
CREDITS LEVEL
Based
REGISTRATION STATUS SAQA DECISION REGISTRATION REGISTRATION
NUMBER START DATE END DATE
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
Demonstrate understanding of NQF Level
employment relations in an organisation 03
Explain the application of the basic
NQF Level
Core 113915 conditions of employment act in an Level 3 2
03
employment contract
Demonstrate knowledge and application of NQF Level
ethical conduct in a business environment 04
Describe features, advantages and benefits NQF Level
of a range of products 04
business 04
NQF Level
Core 7836 Monitor customer satisfaction Level 4 3
04
Negotiate an agreement or deal in an NQF Level
authentic work situation 04
positions 04
Solve problems, make decisions and NQF Level
implement solutions 04
Take orders from customers to fulfil a NQF Level
need for goods and/or service 04
Use appropriate tools and information
NQF Level
Core 123372 systems to manage own information and Level 4 4
04
communication
NQF Level
Core 10011 Work as a member of a marketing team Level 4 5
04
22

AS AT 01 JULY 2018
Level TBA:
Core 8647 Apply workplace communication skills Level 5 Pre-2009 10
was L5
Level TBA:
Core 10047 Close a deal with a customer Level 5 Pre-2009 5
was L5
Level TBA:
Prepare and conduct staff selection
interviews
was L5
NQF Level
03
related problems
NQF Level
04
spoken/signed texts
variety of texts 04
NQF Level
04
different contexts
NQF Level
Fundamental 7468 monitor the financial aspects of personal, Level 4 6
04
business, national and international issues
contexts 04
Demonstrate knowledge and
understanding of HIV/AIDS in a workplace, NQF Level
and its effects on a business sub-sector, 03
own organisation and a specific workplace
Explain how to manage diversity in the NQF Level
workplace 03
Show understanding of diversity in the NQF Level
workplace 03
Apply a range of project management NQF Level
tools and techniques 04
Apply the principles of costing and pricing NQF Level
to a business venture 04
NQF Level
Elective 117495 Assess legal contracts for business Level 4 8
04
23

AS AT 01 JULY 2018
Conduct follow-up with customers to NQF Level

evaluate satisfaction levels 04
Describe and apply the management NQF Level
functions of an organization 04
Employ a systematic approach to achieving NQF Level
objectives 04
Explain fundamentals of project NQF Level
management 04
Explain the contribution made by own area
NQF Level
Elective 242813 of responsibility to the overall Level 4 5
04
organisational strategy
NQF Level
Elective 10015 Identify customers of the business Level 4 4
04
Implement an action plan for business NQF Level
operations 04
NQF Level
Elective 10980 Induct a new employee Level 4 6
04
Instil in myself a personal marketing NQF Level
culture 04
NQF Level
Elective 10012 Meet marketing performance standards Level 4 4
04
NQF Level
Elective 242811 Prioritise time and work for self and team Level 4 5
04
Supervise work unit to achieve work unit NQF Level
objectives (individuals and teams) 04
Apply an understanding of the Level TBA:
Elective 242869 characteristics of the South African Labour Level 5 Pre-2009 8
Market was L5
Level TBA:
Elective 113850 Compile tender documents and contracts Level 5 Pre-2009 16
was L5
Level TBA:
Elective 11286 Institute disciplinary action Level 5 Pre-2009 8
was L5
11.
Further Education and Training Certificate: Mail Supervision
48664 Further Education and Training Certificate: Mail Supervision
ORIGINATOR
SGB Postal Services
FUNCTIONARY
Authority framework
TYPE
24

AS AT 01 JULY 2018
Further Ed and Field 11 - Services Consumer Services

Training Cert
CREDITS LEVEL
Based
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
understanding of HIV/AIDS in a
NQF Level
Core 13915 workplace, and its effects on a business Level 3 4
03
sub-sector, own organisation and a
specific workplace
Demonstrate understanding of NQF Level
employment relations in an organisation 03
Gather and provide relevant information to
NQF Level
Core 13886 contribute to contact centre problem Level 3 5
03
solving
Apply the budget function in a business NQF Level
unit 04
Conduct a self-evaluation of own progress NQF Level
and development 04
Contribute to information distribution NQF Level
Core 8555 Level 4 4
regarding HIV/AIDS in the workplace 04
Describe and apply the management NQF Level
functions of an organization 04
NQF Level
Core 114496 Manage and control office supplies Level 4 6
04
NQF Level
Core 114487 Manage Mail Operation Level 4 15
04
NQF Level
Core 9243 Monitor occupational health and safety Level 4 8
04
Plan, organise and support project NQF Level
meetings and workshops 04
NQF Level
Core 10135 Work as a project team member Level 4 8
04
Level TBA:
Implement policies regarding HIV/AIDS in
the workplace
was L5
25

AS AT 01 JULY 2018
Level TBA:
Core 14609 Participate in management of conflict Level 5 Pre-2009 4
was L5
NQF Level
03
contexts 03
related problems
texts 04
NQF Level
04
issues
NQF Level
04
Identify possible ways of improving NQF Level
employment prospects 03
Produce and use spreadsheets for NQF Level
business 03
Produce presentation documents for NQF Level
business 03
Produce word processing documents for NQF Level
business 03
Advise on the management of a skills NQF Level
development programme 04
Analyse the skills development legislation NQF Level
and apply it in the workplace 04
tools 04
Apply technical knowledge and skill in
NQF Level
Elective 13950 order to manage risk in occupational Level 4 8
04
health and occupational hygiene
Level TBA:
Elective 11911 Manage individual careers Level 5 Pre-2009 5
was L5
26

AS AT 01 JULY 2018
12.
Further Education and Training Certificate: Nail Technology
65909 Further Education and Training Certificate: Nail Technology
ORIGINATOR
City Guilds International
FUNCTIONARY
Authority framework
TYPE
Training Cert
CREDITS NQF LEVEL
Undefined 120 Level 4 NQF Level 04 Regular-Provider-
ELOAC
NUMBER
Reregistered SAQA 2018-07-01 2023-06-30
06120/18
2024-06-30 2027-06-30
13.
Further Education and Training Certificate: New Venture Creation
66249 Further Education and Training Certificate: New Venture Creation
ORIGINATOR
Task Team - New Venture Creation
FUNCTIONARY
Authority framework
TYPE
Further Ed and Field 03 - Business, Commerce and Generic Management
CREDITS LEVEL
Based
27

AS AT 01 JULY 2018

2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
Apply innovative thinking to the NQF Level
development of a small business 04
Apply the principles of costing and pricing NQF Level
to a business venture 04
NQF Level
Core 263514 function of the market mechanisms in a Level 4 5
04
new venture
Explain and apply the concept, principles
NQF Level
Core 120389 and theories of motivation in a leadership Level 4 6
04
context
NQF Level
Core 114584 Finance a new venture Level 4 5
04
Implement an action plan for a new NQF Level
venture 04
NQF Level
Core 263474 Manage finances of a new venture Level 4 6
04
NQF Level
Core 114805 Manage general administration Level 4 4
04
Plan and manage production/operations in NQF Level
a new venture 04
Plan strategically to improve new venture NQF Level
performance 04
NQF Level
Core 114592 Produce business plans for a new venture Level 4 8
04
Level
Implement and manage human resource TBA: Pre-
and labour relations policies and acts 2009 was
L5
NQF Level
03
28

AS AT 01 JULY 2018

related problems
NQF Level
04
texts
variety of texts 04
NQF Level
04
different contexts
NQF Level
04
contexts 04
Administer contracts for a selected new NQF Level
venture 03
NQF Level
Elective 113836 Apply basic computer technology Level 3 11
03
Apply knowledge of self and team in order
NQF Level
Elective 13912 to develop a plan to enhance team Level 3 5
03
performance
of HIV/AIDS in a workplace, and its effects NQF Level
on a business sub-sector, own organisation 03
and a specific workplace
NQF Level
Elective 123258 Foster and maintain customer relations Level 3 10
03
Apply administrative skills and knowledge in NQF Level
a sport organisation 04
Apply the concept and principles of NQF Level
knowledge management to leadership 04
Apply values and ethics to a sport NQF Level
organisation 04
NQF Level
Elective 242872 Conduct international market research Level 4 6
04
Create, improvise and organize sport NQF Level
activities 04
Demonstrate basic understanding of the
NQF Level
Elective 13952 Primary labour legislation that impacts on a Level 4 8
04
business unit
Demonstrate knowledge and application of NQF Level
ethical conduct in a business environment 04
29

AS AT 01 JULY 2018
Describe and apply the management of NQF Level

stock and fixed assets in a business unit 04
NQF Level
Elective 117156 Interpret basic financial statements Level 4 4
04
NQF Level
Elective 243300 Lead a community sport activity Level 4 12
04
NQF Level
Elective 242819 Motivate and Build a Team Level 4 10
04
NQF Level
Elective 243293 Promote sport activity in a community Level 4 4
04
Tender to secure business for a new NQF Level
venture 04
Level
TBA: Pre-
Elective 115857 Explain marketing for SMMEs Level 5 6
2009 was
L5
14.
Further Education and Training Certificate: Postal Frontline Service
48666 Further Education and Training Certificate: Postal Frontline Service
ORIGINATOR
SGB Postal Services
FUNCTIONARY
Authority framework
TYPE
Further Ed and Field 11 - Services Consumer Services
Training Cert
CREDITS LEVEL
Based
2024-06-30 2027-06-30
PRE-2009
NQF
LEVEL
LEVEL
30

AS AT 01 JULY 2018
Capture, process and analyse frontline NQF Level

transactions 04
Carry out marketing administration NQF Level
within agreed parameters 04
Conduct a self-evaluation of own NQF Level
progress and development 04
NQF Level
Core 114495 Control cash at a point of sale Level 4 15
04
NQF Level
Core 114480 Control stock at a point of sale Level 4 15
04
Instil in myself a personal marketing NQF Level
culture 04
NQF Level
Core 114500 Perform general frontline service duties Level 4 5
04
NQF Level
Core 8284 Selling goods and services Level 4 16
04
Level TBA:
Perform mail related in frontline service
environment
was L5
needs in oral communication 03
NQF Level
03
contexts 03
related problems
texts 04
NQF Level
04
issues
NQF Level
04
Demonstrate basic knowledge of NQF Level
computers 03
Produce and use spreadsheets for NQF Level
business 03
31

AS AT 01 JULY 2018
Produce presentation documents for NQF Level

business 03
Produce word processing documents for NQF Level
business 03
Analyse the skills development legislation NQF Level
and apply it in the workplace 04
tools 04
NQF Level
04
15.
Further Education and Training Certificate: Project Management
50080 Further Education and Training Certificate: Project Management
ORIGINATOR
SGB Project Management
FUNCTIONARY
Authority framework
TYPE
Further Ed and Field 03 - Business, Commerce Project Management
CREDITS LEVEL
Based
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
Provide assistance in implementing and
NQF Level
Core 120383 assuring project work meets quality Level 3 6
03
requirements
Conduct project documentation
NQF Level
Core 120376 management to support project Level 4 6
04
processes
32

AS AT 01 JULY 2018
Contribute to project initiation, scope NQF Level

definition and scope change control 04
Contribute to the management of project NQF Level
risk within own field of expertise 04
Develop a simple schedule to facilitate NQF Level
effective project execution 04
Explain fundamentals of project NQF Level
management 04
Implement project administration NQF Level
processes according to requirements 04
Monitor, evaluate and communicate NQF Level
simple project schedules 04
Participate in the estimation and
preparation of cost budget for a project or NQF Level
sub project and monitor and control actual 04
cost against budget
NQF Level
04
NQF Level
03
contexts 03
related problems
texts 04
NQF Level
04
issues
NQF Level
04
NQF Level
Elective 13912 to develop a plan to enhance team Level 3 5
03
performance
33

AS AT 01 JULY 2018

NQF Level
Elective 13915 workplace, and its effects on a business Level 3 4
03
specific workplace
tools and techniques 04
Apply administrative skills and knowledge NQF Level
in a sport organisation 04
Apply values and ethics to a sport NQF Level
organisation 04
Create, improvise and organize sport NQF Level
activities 04
Identify, suggest and implement
NQF Level
Elective 120377 corrective actions to improve quality of Level 4 7
04
project work
NQF Level
Elective 243300 Lead a community sport activity Level 4 12
04
NQF Level
04
NQF Level
Elective 243293 Promote sport activity in a community Level 4 4
04
Provide procurement administration NQF Level
support to a project 04
Level TBA:
Evaluate and improve the project team's
Elective 120380 Level 5 Pre-2009 7
performance
was L5
Level TBA:
Supervise a project team of a small
project to deliver project objectives
was L5
Level TBA:
Support the project environment and
activities to deliver project objectives
was L5
16.
Further Education and Training Certificate: Project Support Services
58800 Further Education and Training Certificate: Project Support Services
ORIGINATOR
FUNCTIONARY
Authority framework
TYPE
Further Ed and Field 03 - Business, Commerce Project Management
34

AS AT 01 JULY 2018

CREDITS LEVEL
Based
2024-06-30 2027-06-30
PRE-2009
NQF
LEVEL
LEVEL
NQF
Comply with organisational ethics in a
project environment
04
NQF
Explain fundamentals of project
management
04
NQF
Core 110023 Present information in report format Level 4 Level 6
04
NQF
Provide technical support for project cost
control functions
04
NQF
Provide technical support for project
estimating service functions
04
NQF
Provide technical support for project
planning and scheduling service functions
04
NQF
Core 120379 Work as a project team member Level 4 Level 8
04
NQF
in oral/signed communication
03
NQF
03
NQF
03
NQF
03
NQF
04
35

AS AT 01 JULY 2018

problems
texts 04
NQF
of texts
04
NQF
Use the writing process to compose texts
required in the business environment
04
NQF
contexts
04
NQF
industry
03
NQF
Elective 244563 Perform work using a project approach Level 3 Level 8
03
NQF
Elective 117495 Assess legal contracts for business Level 4 Level 8
04
NQF
Describe and assist in the control of fraud in
an office environment
04
Describe different business systems and NQF
Elective 117729 their interdependence within an Level 4 Level 5
organisation 04
NQF
Identify, suggest and implement corrective
actions to improve quality of project work
04
NQF
Elective 117156 Interpret basic financial statements Level 4 Level 4
04
NQF
Maintain and use project information
systems
04
NQF
Elective 242810 Manage Expenditure against a budget Level 4 Level 6
04
NQF
Manage service providers in a selected
organisation
04
36

AS AT 01 JULY 2018
NQF
Negotiate an agreement or deal in an
authentic work situation
04
NQF
Plan, organise and support project meetings
and workshops
04
NQF
Elective 244565 Prepare project documents Level 4 Level 6
04
NQF
Elective 110025 Process data using information technology Level 4 Level 5
04
NQF
Provide procurement administration support
to a project
04
17.
Further Education and Training Certificate: Public Relations Practice
71729 Further Education and Training Certificate: Public Relations Practice
ORIGINATOR
Task Team - Public Relations
FUNCTIONARY
Authority framework
TYPE
Further Ed and Field 03 - Business, Commerce Public Relations
CREDITS LEVEL
Based
2024-06-30 2027-06-30
PRE-2009
NQF
LEVEL
LEVEL
NQF
Adhere to professional conduct and business
ethics
04
37

AS AT 01 JULY 2018
NQF
Core 246740 Care for customers Level 4 Level 3
04
NQF
Conduct tasks related to marketing, market
research and promotions
04
NQF
Demonstrate an understanding of a selected
business environment
04
Demonstrate an understanding of NQF
Core 335834 communication theory and practice in public Level 4 Level 10
relations 04
NQF
Demonstrate an understanding of corporate
identity
04
NQF
Core 252190 Edit, code and capture data Level 4 Level 5
04
NQF
Core 116594 Function in a team Level 4 Level 4
04
NQF
business
04
NQF
Perform support functions for corporate
social investment programmes
04
NQF
Core 335836 Prepare business documents Level 4 Level 4
04
NQF
Core 242811 Prioritise time and work for self and team Level 4 Level 5
04
NQF
03
NQF
03
NQF
03
NQF
03
NQF
04
problems
texts 04
38

AS AT 01 JULY 2018
NQF
of texts
04
NQF
04
NQF
contexts
04
NQF
Carry out marketing administration within
agreed parameters
04
NQF
Conduct events support services within
specific event genres
04
NQF
Deal with brand, product and service
promotions
04
NQF
Demonstrate an understanding of product
positioning
04
NQF
Elective 115208 Establish the basic principles of fundraising Level 4 Level 5
04
NQF
Elective 260177 Function in the events industry Level 4 Level 8
04
NQF
Manage a simple event or community
recreation programme
04
NQF
Participate in the development of a strategic
plan for fundraising
04
NQF
Elective 260179 Provide logistical support for an event Level 4 Level 3
04
NQF
Provide operational support for a minor
event
04
NQF
Elective 114736 Record business financial transactions Level 4 Level 5
04
NQF
Elective 260178 Relate diversity to customer service Level 4 Level 5
04
39

AS AT 01 JULY 2018
NQF
Elective 120379 Work as a project team member Level 4 Level 8
04
18.
Further Education and Training Certificate: Real Estate
59097 Further Education and Training Certificate: Real Estate
ORIGINATOR
SGB Real Estate
FUNCTIONARY
Authority framework
TYPE
Further Ed and Field 11 - Services Cleaning, Domestic, Hiring, Property and
Training Cert Rescue Services
CREDITS LEVEL
Based
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
Advise role players on Real Estate financing NQF Level
options 04
Apply business principles to the Real Estate NQF Level
function 04
Demonstrate an understanding of the Real NQF Level
Estate environment 04
of the Financial Advisory and Intermediary
NQF Level
Core 242584 Services Act 2002 (FAIS) (Act 37 of 2002) Level 4 2
04
as it impacts on a specific financial services
sub-sector
NQF Level
Core 246733 of the legislation applicable to real estate Level 4 12
04
practice
40

AS AT 01 JULY 2018
Explain South African money laundering

legislation and the implications for NQF Level
accountable institutions in transacting with 04
clients
Manage self-development in a Real Estate NQF Level
environment 04
NQF Level
Core 246736 Market, sell and lease property Level 4 20
04
Level
Demonstrate knowledge of and apply the TBA: Pre-
Real Estate Code of Conduct and ethics 2009 was
L5
NQF Level
03
NQF Level
03
to critically interrogate and effectively NQF Level
communicate findings on life related 04
problems
NQF Level
04
texts
variety of texts 04
NQF Level
04
different contexts
NQF Level
04
contexts 04
NQF Level
Elective 13418 of a mortgage bond as a form of debt Level 4 6
04
security
Demonstrate knowledge and understanding NQF Level
of basic investment techniques 04
Demonstrate knowledge and understanding NQF Level
of the bond registration process 04
Develop administrative procedures in a NQF Level
Develop, implement and evaluate a NQF Level
marketing strategy for a new venture 04
41

AS AT 01 JULY 2018
Employ a systematic approach to achieving NQF Level

objectives 04
Generate information and reports for NQF Level
internal and external use 04
Identify and apply property, asset and NQF Level
investment management principles 04
Identify and co-ordinate facilities NQF Level
management opportunities 04
NQF Level
Elective 110009 Manage administration records Level 4 4
04
NQF Level
04
19.
Further Education and Training Certificate: Small Business Advising (Information
Support)
48883 Further Education and Training Certificate: Small Business Advising (Information
Support)
ORIGINATOR
SGB Entrepreneurship & Small Business Development
FUNCTIONARY
Authority framework
TYPE
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-2009
NQF
LEVEL
LEVEL
42

AS AT 01 JULY 2018
Attend to customer enquiries face-to-face

NQF Level
Core 7177 and on the telephone in a banking Level 3 4
03
environment
Analyse a business and determine the NQF Level
Core 7782 Level 4 3
way it functions 04
Develop a business plan for a small NQF Level
business 04
Display cultural awareness in dealing NQF Level
Core 7791 Level 4 4
with customers and colleagues 04
Gather, record and interpret business NQF Level
related information 04
Inform client of planned process and NQF Level
follow-up on requests 04
NQF Level
Core 117156 Interpret basic financial statements Level 4 4
04
NQF Level
Core 7873 Manage one`s own development Level 4 3
04
NQF Level
Core 8553 Operate in a business Level 4 4
04
NQF Level
Core 8559 Plan and conduct research Level 4 6
04
NQF Level
Core 115498 Resolve client requests and queries Level 4 4
04
Level TBA:
Examine social features as pertaining to
the workplace
was L5
needs in oral communication 03
NQF Level
03
NQF Level
03
contexts 03
related problems
texts 04
NQF Level
04
issues
43

AS AT 01 JULY 2018

NQF Level
04
Demonstrate an understanding of NQF Level
societal values and ethics 04
NQF Level
Elective 10025 Handle a range of customer complaints Level 4 4
04
NQF Level
Elective 7825 Process financial transactions Level 4 16
04
Level TBA:
Apply analytic perception in the
workplace
was L5
Level TBA:
Categorise and present information to
achieve an intended outcome
was L5
Use adaptive thinking to perform Level TBA:
Elective 259940 problem-solving in diverse work and Level 5 Pre-2009 8
academic settings was L5
Level TBA:
Use comparative behaviour to make job
related decisions
was L5
Level TBA:
Elective 259945 Use spatial orientation in the workplace Level 5 Pre-2009 8
was L5
Level TBA:
Use temporal relationships in the
workplace
was L5
20.
General Education and Training Certificate: Business Practice
61755 General Education and Training Certificate: Business Practice
ORIGINATOR
SGB GET & FET Business, Commerce and Mngment Stud
FUNCTIONARY
Authority framework
TYPE
National Certificate Field 03 - Business, Commerce Finance, Economics and Accounting
and Management Studies
44

AS AT 01 JULY 2018

CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-2009
NQF
LEVEL
LEVEL
Demonstrate an understanding of a general NQF
Core 14444 business plan and adapt it to a selected Level 1 Level 7
business idea 01
NQF
Demonstrate an understanding of basic
accounting practices
01
Core 10006 entrepreneurship and develop Level 1 Level 2
entrepreneurial qualities 01
NQF
Develop and use keyboard skills to enter
text
01
NQF
Identify and discuss different types of
business and their legal implications
01
NQF
Identify, analyse and select business
opportunities
01
NQF
Core 243189 Manage personal finances Level 1 Level 8
01
NQF
Managing files in a Graphical User Interface
(GUI) environment
01
NQF
Core 116932 Operate a personal computer system Level 1 Level 3
01
NQF
Core 15091 Plan to manage one`s time Level 1 Level 3
01
NQF
Understand the impact of customer service
on a business
01
45

AS AT 01 JULY 2018
NQF
Use generic functions in a Graphical User
Interface (GUI)-environment
01
NQF
Describe and represent objects in terms of
shape, space and measurement
01
Describe, interpret and represent NQF
Fundamental 119368 mathematical patterns, functions and Level 1 Level 6
algebra in different contexts 01
Engage in a range of speaking/signing and NQF
Fundamental 119635 listening interactions for a variety of Level 1 Level 6
purposes 01
NQF
Explore and use a variety of strategies to
learn
01
NQF
Process, analyse and communicate
numerical data
01
NQF
Read/view and respond to a range of text
types
01
Work with numbers; operations with NQF
Fundamental 119362 numbers and relationships between Level 1 Level 4
numbers 01
NQF
Write/Sign for a variety of different
purposes
01
Demonstrate an understanding of sexuality NQF
Elective 14656 and sexually transmitted infections including Level 1 Level 5
HIV/AIDS 01
NQF
importance of marketing
01
Demonstrate the ability to start and run a NQF
Elective 10009 business and adapt to a changing business Level 1 Level 3
environment 01
Describe and discuss basic issues relating to NQF
Elective 13176 the nature of business, the stakeholders in a Level 1 Level 3
business and business profitability 01
NQF
Elective 256155 Develop analytical perception Level 1 Level 8
01
NQF
Elective 256134 Engage in directed planning behaviour Level 1 Level 8
01
NQF
Identify personal values and ethics in the
workplace
01
NQF
Install a Personal Computer (PC) peripheral
device, in a GUI environment
01
46

AS AT 01 JULY 2018
NQF
Elective 256154 Interpret and implement instructions Level 1 Level 8
01
NQF
Elective 243193 Practice good health and grooming habits Level 1 Level 4
01
Use a Graphical User Interface (GUI)-based NQF
Elective 116933 presentation application to create and edit Level 1 Level 3
slide presentations 01
Use a Graphical User Interface (GUI)-based NQF
Elective 116938 word processor to create and edit Level 1 Level 4
documents 01
Describe the concepts of Information and
NQF
Communication Technology (ICT) and the
use of its components in a healthy and safe
02
manner
Enhance, edit and organise electronic NQF
Elective 116935 messages using a Graphical User Interface Level 2 Level 2
(GUI)-based messaging application 02
NQF
Monitor compliance to safety, health and
environmental requirements in a workplace
02
Use a Graphical User Interface (GUI)-based
NQF
presentation application to prepare and
produce a presentation according to a given
02
brief
NQF
web-browser to search the Internet
02
NQF
word processor to format documents
02
NQF
Use electronic mail to send and receive
messages
02
21.
General Education and Training Certificate: Hygiene and Cleaning
57937 General Education and Training Certificate: Hygiene and Cleaning
ORIGINATOR
SGB Hygiene & Cleaning Services
FUNCTIONARY
Authority framework
TYPE
47

AS AT 01 JULY 2018
National Certificate Field 11 - Services Cleaning, Domestic, Hiring, Property and

Rescue Services
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-2009 NQF
NQF LEVEL LEVEL
NQF
Core 243199 Clean above the floor surfaces Level 1 4
Level 01
NQF
Core 243206 Clean toilets and bathrooms Level 1 6
Level 01
NQF
Core 243189 Manage personal finances Level 1 8
Level 01
NQF
Core 243193 Practice good health and grooming habits Level 1 4
Level 01
Provide good customer service in a NQF
cleaning services environment Level 01
Remove spots and spillages from carpets NQF
and upholstery Level 01
NQF
Core 243194 Sweep floors Level 1 4
Level 01
NQF
Core 243204 Understand basic cleaning principles Level 1 15
Level 01
Use chemicals in the cleaning services NQF
environment Level 01
NQF
Core 243201 Vacuum dry surfaces Level 1 4
Level 01
NQF
Core 243198 Wet mop floors Level 1 4
Level 01
NQF
Core 114936 Participate effectively in a team or group Level 2 2
Level 02
Analyse cultural products and processes as NQF
representations of shape, space and time Level 01
Collect, analyse, use and communicate NQF
numerical data Level 01
Critically analyse how mathematics is used NQF
in social, political and economic relations Level 01
Demonstrate an understanding of and use NQF
the numbering system Level 01
48

AS AT 01 JULY 2018
Describe and represent objects and the

NQF
Fundamental 7463 environment in terms of shape, space, Level 1 2
Level 01
time and motion
Engage in a range of speaking/signing and
NQF
Fundamental 119635 listening interactions for a variety of Level 1 6
Level 01
purposes
Explore and use a variety of strategies to NQF
learn Level 01
Read/view and respond to a range of text NQF
types Level 01
Use maps to access and communicate
NQF
Fundamental 7461 information concerning routes, location Level 1 1
Level 01
and direction
NQF
Fundamental 7447 Working with numbers in various contexts Level 1 6
Level 01
Write/Sign for a variety of different NQF
purposes Level 01
NQF
Elective 243202 Clean floors using a single disc machine Level 1 8
Level 01
NQF
Elective 243205 Clean kitchens Level 1 6
Level 01
NQF
Elective 243207 Clean windows Level 1 4
Level 01
Demonstrate an understanding of factors NQF
that contribute towards healthy living Level 01
Demonstrate an understanding of
NQF
Elective 14656 sexuality and sexually transmitted Level 1 5
Level 01
infections including HIV/AIDS
Explain and perform fall arrest techniques NQF
when working at height Level 01
Portray a professional image within a NQF
cleaning team Level 01
NQF
Elective 9909 Identify and process waste Level 2 4
Level 02
Install, use and perform basic rescues
NQF
Elective 229995 from fall arrest systems and implement Level 2 3
Level 02
the fall protection plan
Monitor compliance to safety, health and
NQF
Elective 115091 environmental requirements in a Level 2 2
Level 02
workplace
Perform a limited range of rope access NQF
tasks and rescues Level 02
22.
GETC: Domestic Services
23853 GETC: Domestic Services
ORIGINATOR
49

AS AT 01 JULY 2018

FUNCTIONARY
Authority framework
TYPE
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-2009 NQF
NQF LEVEL LEVEL
Clean and maintain restrooms and NQF
bathrooms Level 01
NQF
Core 12519 Clean and maintain toilets and urinals Level 1 4
Level 01
NQF
Core 14658 Clean floors in a domestic environment Level 1 4
Level 01
NQF
Core 12518 Handle and store cleaning chemicals Level 1 4
Level 01
Identify surfaces, soilage and its cleaning NQF
procedures Level 01
NQF
Core 14663 Maintain a domestic housekeeping service Level 1 4
Level 01
Maintain effective work relationships in a NQF
cleaning environment Level 01
Maintain personal hygiene, health and NQF
presentation Level 01
Understand basic cleaning principles and NQF
perform basic cleaning tasks Level 01
NQF
Core 12517 Use chemicals in cleaning procedures Level 1 4
Level 01
Prepare beds and handle linen and bed NQF
Core 7602 Level 2 2
coverings Level 02
NQF
Core 7605 Service guest bedroom areas Level 2 1
Level 02
Analyse cultural products and processes as NQF
representations of shape, space and time Level 01
50

AS AT 01 JULY 2018
Collect, analyse, use and communicate NQF

numerical data Level 01
Critically analyse how mathematics is used NQF
in social, political and economic relations Level 01
Demonstrate an understanding of and use NQF
the numbering system Level 01
Describe and represent objects and the
NQF
Fundamental 7463 environment in terms of shape, space, Level 1 2
Level 01
time and motion
Engage in a range of speaking and
NQF
Fundamental 12462 listening interactions for a variety of Level 1 6
Level 01
purposes
NQF
Fundamental 12509 Manage personal finances Level 1 8
Level 01
NQF
Fundamental 12513 Plan and manage time in the workplace Level 1 4
Level 01
Read and respond to a range of text NQF
types Level 01
Show a critical awareness of language NQF
usage Level 01
Use maps to access and communicate
NQF
Fundamental 7461 information concerning routes, location Level 1 1
Level 01
and direction
NQF
Fundamental 7447 Working with numbers in various contexts Level 1 6
Level 01
NQF
Fundamental 12470 Write for a variety of different purposes Level 1 6
Level 01
NQF
Fundamental 7812 Perform basic calculations Level 2 3
Level 02
Administer medication in a home NQF
Apply quality principles in everyday NQF
cleaning tasks Level 01
NQF
Elective 12523 Clean above the floor surfaces Level 1 4
Level 01
Clean small kitchens, kitchenettes and tea NQF
kitchens Level 01
NQF
Elective 12529 Clean windows, frames and glass panels Level 1 4
Level 01
Deal with and care for the health care NQF
needs of pets in the home Level 01
Demonstrate an understanding of a
NQF
Elective 14444 general business plan and adapt it to a Level 1 7
Level 01
selected business idea
NQF
Elective 10006 entrepreneurship and develop Level 1 2
Level 01
entrepreneurial qualities
Demonstrate the ability to start and run a
NQF
Elective 10009 business and adapt to a changing business Level 1 3
Level 01
environment
51

AS AT 01 JULY 2018
Explain and apply pet care, hygiene and NQF

safety in the home Level 01
Explain different pets and the requirement NQF
for keeping them Level 01
NQF
Elective 114429 Feed pets in a home care environment Level 1 1
Level 01
NQF
Elective 12115 Finish and store pressed and ironed items Level 1 5
Level 01
Identify the method for removing NQF
household items from packaging Level 01
Identify, analyse and select business NQF
opportunities Level 01
NQF
Elective 12525 Identify, collect, classify and handle waste Level 1 4
Level 01
NQF
Elective 12117 Iron and press laundered items Level 1 3
Level 01
Package household items for NQF
transportation and storage purposes Level 01
NQF
Elective 12512 Practice environmental awareness Level 1 4
Level 01
NQF
Elective 12530 Remove spots from carpets Level 1 4
Level 01
NQF
Elective 114413 Supervise children and pets at home Level 1 2
Level 01
NQF
Elective 12113 Wash items in a laundry Level 1 5
Level 01
NQF
Elective 7748 Handle and store food Level 2 2
Level 02
Implement activities to enhance language
NQF
Elective 119511 and communication development of Level 2 2
Level 02
toddlers in the home
Implement hygiene practices for babies in NQF
the home Level 02
Practice potty training procedures for NQF
toddlers in the home Level 02
NQF
Elective 7697 Prepare and bake food Level 2 1
Level 02
NQF
Elective 7701 Prepare and boil, poach or steam foods Level 2 1
Level 02
NQF
Elective 7802 Prepare and cook basic egg dishes Level 2 2
Level 02
NQF
Elective 7809 Prepare and cook basic fruit dishes Level 2 2
Level 02
NQF
Elective 7805 Prepare and cook basic pasta dishes Level 2 2
Level 02
NQF
Elective 7762 Prepare and cook basic rice dishes Level 2 2
Level 02
Prepare and cook basic vegetable protein NQF
dishes Level 02
52

AS AT 01 JULY 2018
Prepare and cook battered fish and NQF

chipped potatoes Level 02
NQF
Elective 7810 Prepare and cook starch Level 2 1
Level 02
Prepare and cook vegetables for basic hot NQF
and cold dishes Level 02
NQF
Elective 7665 Prepare and grill food Level 2 1
Level 02
NQF
Elective 7662 Prepare and microwave food Level 2 1
Level 02
NQF
Elective 7661 Prepare cold and hot sandwiches and rolls Level 2 2
Level 02
NQF
Elective 7659 Prepare fruit for hot and cold dishes Level 2 1
Level 02
Prepare vegetables for hot and cold NQF
dishes Level 02
Prepare, cook and assemble food for quick NQF
service Level 02
Provide a safe and secure environment for NQF
the grade R child in a home environment Level 02
Provide a safe and secure environment for
NQF
Elective 119514 the toddler and pre-school child in and Level 2 2
Level 02
around the home
Provide health care for babies, toddlers NQF
and pre-school child in the home Level 02
Provide nutritious feeding for toddlers in NQF
the home Level 02
Provide safety and security for babies in NQF
and around the home Level 02
23.
National Certificate: Auctioneering Practices
80547 National Certificate: Auctioneering Practices
ORIGINATOR
Task Team - Auctioneering
FUNCTIONARY
Authority framework
TYPE
National Certificate Field 03 - Business, Commerce Marketing
CREDITS LEVEL
53

AS AT 01 JULY 2018

Based
NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF Level
Core 377281 Call and record bids at an auction Level 4 8
04
NQF Level
Core 115479 Identify, categorise and lot auction stock Level 4 3
04
NQF Level
Core 377342 Analyse compliance to legal requirements Level 5 10
05
NQF Level
Core 377341 Compile an auctioneering sales contract Level 5 6
05
Conduct managerial functions at an NQF Level
auction 05
Level TBA:
Apply the principles of ethics to a business
Core 230078 Level 6 Pre-2009 10
environment
was L6
Analyse and interpret qualitative and
Level TBA:
quantitative data from relevant reports in
Fundamental 242559 Level 5 Pre-2009 5
order to make a recommendation or
was L5
inform a decision for an entity
Level TBA:
Analyse, interpret and communicate
information
was L5
Level TBA:
Apply professional values and ethics in the
operational environment
was L5
Level TBA:
Demonstrate an understanding of drafting
and explain conditions of sale
was L5
Level TBA:
Develop, implement and monitor
promotional strategies
was L5
Arrange for the private sale of agricultural NQF Level
products, livestock and game 04
Assess and classify agricultural products, NQF Level
livestock and game 04
Demonstrate an understanding of the Real NQF Level
Estate environment 04
54

AS AT 01 JULY 2018
Handle and secure general and/or NQF Level

specialised assets 04
NQF Level
Elective 115478 Market and auction properties Level 4 6
04
Organise and record the transportation of NQF Level
livestock, game and agricultural products 04
Prepare for and handle the receiving of NQF Level
movable assets 04
Level TBA:
Administer legal documentation for the
sale of general and specialised assets
was L5
Apply legal requirements pertaining to NQF Level
special assets sales 05
Canvass and source game, livestock and NQF Level
agricultural products 05
Demonstrate an understanding of NQF Level
agriculture based auctioning 05
Demonstrate an understanding of real NQF Level
estate auctioning 05
Identify and apply safety, health and risk
NQF Level
Elective 377343 prevention procedures for livestock, game Level 5 8
05
and agricultural products
Level TBA:
Monitor and control the auctioning of
general and specialised assets
was L5
Level TBA:
Elective 258136 Perform market assessments Level 5 Pre-2009 12
was L5
Level TBA:
Perform valuations of income producing
properties
was L5
Level TBA:
Elective 15075 Perform valuations of vacant land Level 5 Pre-2009 12
was L5
NQF Level
Elective 377321 Valuate movable assets Level 5 8
05
24.
National Certificate: Business Advising
79886 National Certificate: Business Advising
ORIGINATOR
Task Team - Business Advising
FUNCTIONARY
Authority framework
55

AS AT 01 JULY 2018

TYPE
National Certificate Field 03 - Business, Commerce Generic Management
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-2009
NQF
LEVEL
LEVEL
Apply the principles of costing and NQF Level
pricing to a business venture 04
Develop a business plan for a small NQF Level
business 04
Analyse compliance to legal Level TBA:
Core 252030 requirements and recommend corrective Level 5 Pre-2009 4
actions was L5
Level TBA:
Core 115821 Apply business financial practices Level 5 Pre-2009 4
was L5
Level TBA:
Core 15236 Apply financial analysis Level 5 Pre-2009 4
was L5
Level TBA:
Appraise the SMME business owner and
or manager
was L5
Conduct an analysis of business Level TBA:
Core 115815 opportunities and develop future Level 5 Pre-2009 10
rehabilitation strategies was L5
Determine and negotiate terms of Level TBA:
Core 115854 reference of business appraisal service to Level 5 Pre-2009 7
SMMEs was L5
Level TBA:
Develop own ability to provide a business
Core 115830 Level 5 Pre-2009 10
advisory service for SMMEs
was L5
Level TBA:
Establish and appraise the SMME,s
Core 115811 Level 5 Pre-2009 10
current situation and potential
was L5
56

AS AT 01 JULY 2018
Level TBA:
Core 115857 Explain marketing for SMMEs Level 5 Pre-2009 6
was L5
Level TBA:
Identify business success issues for
SMMEs
was L5
Level TBA:
Implement strategies for behaviour
change and lifestyle coaching
was L5
Level TBA:
Core 252025 Monitor, assess and manage risk Level 5 Pre-2009 8
was L5
Level TBA:
Apply the principles of ethics to a
Core 230078 Level 6 Pre-2009 10
was L6
Level TBA:
Apply mathematical analysis to economic
and financial information.
was L5
Level TBA:
Write and present for a wide range of
purposes, audiences and contexts
was L5
Demonstrate basic understanding of the
NQF Level
Elective 13952 Primary labour legislation that impacts Level 4 8
04
on a business unit
Implement a quality management NQF Level
system on a construction project 04
Tender to secure business for a new NQF Level
venture 04
Level TBA:
Elective 15137 Apply contract documentation Level 5 Pre-2009 10
was L5
Level TBA:
Apply the principles of change
management in the workplace
was L5
Level TBA:
Coordinate planned skills development
interventions in an organisation
was L5
Level TBA:
Create and build an optimum advice
environment
was L5
Level TBA:
Create, maintain and update record
keeping systems
was L5
Demonstrate an understanding of Level TBA:
Elective 10631 manufacturing, principles, methodologies Level 5 Pre-2009 7
and processes was L5
Demonstrate an understanding of the Level TBA:
Elective 13400 Principles of Project and Structured Level 5 Pre-2009 7
Finance was L5
57

AS AT 01 JULY 2018
Demonstrate understanding of Level TBA:

Elective 244288 occupational health and safety legislation Level 5 Pre-2009 8
in the workplace was L5
Level TBA:
Elective 115394 Develop a consulting service ethic Level 5 Pre-2009 5
was L5
Develop and implement a strategy and Level TBA:
Elective 15219 action plans for a team, department or Level 5 Pre-2009 4
division was L5
Level TBA:
Develop holistic productivity
improvement strategies and plans
was L5
Establish a project or project phase and Level TBA:
Elective 243814 its processes for a simple to moderately Level 5 Pre-2009 14
complex project was L5
Level TBA:
Evaluate stock policies and logistic
services
was L5
Level TBA:
Evaluate the influences of key
components in a supply chain
was L5
Level TBA:
Evaluate, assess and apply
merchandising and marketing practices
was L5
Level TBA:
Know the client within a consulting
contract
was L5
Level TBA:
Elective 252028 Manage working capital Level 5 Pre-2009 10
was L5
Present a banking-related financial Level TBA:
Elective 7396 solution to a business client for Level 5 Pre-2009 8
consideration was L5
Level TBA:
Provide administrative support within a
consulting context
was L5
Level TBA:
Provide information and advice regarding
skills development and related issues
was L5
Recognise areas in need of change,
Level TBA:
make recommendations and implement
change in the team, department or
was L5
division
Level TBA:
Elective 115404 Understand the business of consulting Level 5 Pre-2009 8
was L5
Level TBA:
Apply financial and business principles in
a manufacturing environment
was L6
Conduct demand forecasting and Level TBA:
Elective 336720 develop supply and capacity plans to Level 6 Pre-2009 8
meet demand was L6
58

AS AT 01 JULY 2018
Demonstrate an understanding of the Level TBA:

Elective 336739 key concepts and elements of strategic Level 6 Pre-2009 13
supply chain management was L6
Level TBA:
Elective 259257 Perform Enterprise Analysis Level 6 Pre-2009 10
was L6
Select and apply financing instruments in Level TBA:
Elective 12950 the valuation of a business entity and Level 6 Pre-2009 10
financial assets was L6
25.
National Certificate: Business Administration Services
23833 National Certificate: Business Administration Services
ORIGINATOR
SGB Administration
FUNCTIONARY
Authority framework
TYPE
National Certificate Field 03 - Business, Commerce Office Administration
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF
Attend to customer enquiries in an office
setting
02
NQF
Behave in a professional manner in a
02
59

AS AT 01 JULY 2018
NQF
Core 14353 Conduct basic financial transactions Level 2 Level 3
02
NQF
Contribute to the health, safety and security
of the workplace
02
NQF
02
NQF
Demonstrate knowledge of and produce word
processing documents using basic functions
02
NQF
Demonstrate the ability to use electronic mail
software to send and receive messages
02
Identify and maintain the types of records
NQF
required in own industry and understand why
it is necessary to create evidence and
02
maintain confidentiality
NQF
Investigate the structure of an organization
as a workplace
02
NQF
Keep informed about current affairs related
to one`s own industry
02
NQF
Maintain an existing information system in a
02
NQF
Manage time and work processes within a
02
NQF
02
NQF
Operate and take care of equipment in an
office environment
02
NQF
Core 8420 Operate in a team Level 2 Level 4
02
NQF
Core 7566 Operate personal computer peripherals Level 2 Level 3
02
NQF
Core 8618 Organise oneself in the workplace Level 2 Level 3
02
NQF
Process incoming and outgoing telephone
calls
02
NQF
Process numerical and text data in a business
environment
02
60

AS AT 01 JULY 2018
NQF
Core 14349 Receive and execute instructions Level 2 Level 2
02
NQF
Maintain effective working relationships with
other members of staff
03
NQF
Fundamental 8963 Access and use information from texts Level 2 Level 5
02
Apply basic knowledge of statistics and
NQF
probability to influence the use of data and
procedures in order to investigate life related
02
problems
NQF
Demonstrate understanding of rational and
irrational numbers and number systems
02
NQF
Fundamental 8962 Maintain and adapt oral communication Level 2 Level 5
02
Measure, estimate and calculate physical
quantities and explore, describe and NQF
Fundamental 12444 represent geometrical relationships in 2- Level 2 Level 3
dimensions in different life or workplace 02
contexts
NQF
Fundamental 8965 Respond to literary texts Level 2 Level 5
02
Fundamental 7469 the financial aspects of personal and Level 2 Level 2
community life 02
NQF
Work with a range of patterns and functions
and solve problems
02
NQF
Fundamental 8964 Write for a defined context Level 2 Level 5
02
NQF
Apply knowledge of self in order to make a
personal decision
02
NQF
Elective 244608 Demonstrate ability to lead a team or group Level 2 Level 3
02
NQF
of the rights and responsibilities of the
individual under the South African
02
Constitution
Demonstrate knowledge and understanding NQF
Elective 11817 of the structures that reinforce and support Level 2 Level 3
human rights in South Africa 02
NQF
Elective 8418 Do basic research Level 2 Level 4
02
61

AS AT 01 JULY 2018
Examine the applications of the Basic NQF

Elective 10717 Conditions of Employment Act and its effect Level 2 Level 2
on earnings in own contract 02
NQF
Elective 14351 Maintain reception area Level 2 Level 5
02
NQF
Elective 14352 Manage a diary for self and others Level 2 Level 4
02
NQF
Elective 14355 Order and distribute office supplies Level 2 Level 2
02
NQF
Receive, consult and direct visitors in a
reception area
02
NQF
Receive, distribute and dispatch mail in an
office environment
02
NQF
of HIV/AIDS in a workplace, and its effects
on a business sub-sector, own organisation
03
of the statutory cover afforded under the NQF
Elective 10378 Compensation for Occupational Injuries and Level 4 Level 3
Diseases Act, 130 of 1993, as amended 04
(COIDA)
26.
National Certificate: Business Advising Operations
48967 National Certificate: Business Advising Operations
ORIGINATOR
SGB Entrepreneurship & Small Business Development
FUNCTIONARY
Authority framework
TYPE
CREDITS LEVEL
Undefined 138 Level 6 Level TBA: Pre-2009 Regular-Unit Stds
was L6 Based
62

AS AT 01 JULY 2018

NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF Level
Core 7886 Develop and implement a business plan Level 5 8
05
Level TBA:
Research and update the legal knowledge
required for business compliance
was L5
Level TBA:
Align Manager's personal objectives and
Core 116356 Level 6 Pre-2009 10
skills to those of the business
was L6
Level TBA:
Core 116338 Apply basic business accounting practices Level 6 Pre-2009 9
was L6
Level TBA:
Core 116368 Apply basic business marketing practices Level 6 Pre-2009 8
was L6
Level TBA:
Core 116367 Apply basic human resources practices Level 6 Pre-2009 8
was L6
Level TBA:
Apply business performance management
Core 116349 Level 6 Pre-2009 10
practices
was L6
Apply the principles of ethics and Level TBA:
Core 14505 professionalism to a business Level 6 Pre-2009 6
environment was L6
Assess and design stock policies and Level TBA:
Core 116366 logistics services for small/medium Level 6 Pre-2009 7
enterprises was L6
Level TBA:
Core 12138 Conduct an organisational needs analysis Level 6 Pre-2009 10
was L6
Level TBA:
Develop and Manage Marketing Plans and
Strategies
was L6
Level TBA:
Evaluate the financial practices of a
business
was L6
Level TBA:
Implement policies regarding HIV/AIDS in
the workplace
was L5
63

AS AT 01 JULY 2018
Present a well-structured argument

Level TBA:
derived from qualitative and/or
quantitative data to map new knowledge
was L6
and generate a competitive advantage
Level TBA:
Coordinate predictive and preventive
maintenance
was L5
Level TBA:
Influencing stakeholders in
Retail/Wholesale practices
was L5
Level TBA:
Elective 9897 Manage inventory Level 5 Pre-2009 3
was L5
Level TBA:
Managing integrated data in
Retail/Wholesale practices
was L5
Apply concepts and principles relevant to Level TBA:
Elective 12885 the practical aspects of corporate Level 6 Pre-2009 10
governance and accountability was L6
Demonstrate knowledge and Level TBA:
Elective 14504 understanding of e-business as a Level 6 Pre-2009 7
competitive tool was L6
Level TBA:
Implement operational management
principles and techniques
was L6
Level TBA:
Manage skills, training and development
within a team in a manufacturing unit
was L6
27.
National Certificate: Business Consulting Practice (Enterprise Resource Planning)
48874 National Certificate: Business Consulting Practice (Enterprise Resource Planning)
ORIGINATOR
FUNCTIONARY
Authority framework
TYPE
National Certificate Field 03 - Business, Commerce Human Resources
CREDITS LEVEL
was L5 Based
64

AS AT 01 JULY 2018

NUMBER
2024-06-30 2027-06-30
PRE-2009
ID UNIT STANDARD TITLE NQF LEVEL CREDITS
NQF LEVEL
Contribute to project initiation, scope
Core 13835 Level 4 NQF Level 04 9
definition and scope change control
Identify, organise and co-ordinate
Core 10131 project life cycle phases for control Level 4 NQF Level 04 5
purposes
Level TBA:
Apply and explain knowledge of the
Core 115408 Level 5 Pre-2009 was 8
transactions within an ERP module
L5
Apply and explain the generic Level TBA:
Core 115395 business process and value chain Level 5 Pre-2009 was 12
model L5
Level TBA:
Apply the process of lead
generation
L5
Assist in researching the problem Level TBA:
Core 115402 and the solution within a consulting Level 5 Pre-2009 was 6
context L5
Level TBA:
Assist in the configuration of an ERP
module
L5
Demonstrate and apply a basic Level TBA:
Core 115400 knowledge of ERP solutions and Level 5 Pre-2009 was 10
modules L5
Level TBA:
Core 115394 Develop a consulting service ethic Level 5 Pre-2009 was 5
L5
Level TBA:
contract
L5
Observe and record the findings of a Level TBA:
Core 115398 business requirements gathering Level 5 Pre-2009 was 8
session L5
Level TBA:
Core 115412 Populate documentation templates Level 5 Pre-2009 was 8
L5
Level TBA:
Understand and apply the concept of
the consulting service as a product
L5
Level TBA:
Understand the business of
consulting
L5
65

AS AT 01 JULY 2018
Use the writing process to compose

Fundamental 12153 texts required in the business Level 4 NQF Level 04 5
environment
Level TBA:
Analyse and communicate workplace
Fundamental 8662 Level 5 Pre-2009 was 5
data
L5
Level TBA:
Apply workplace communication
Fundamental 8647 Level 5 Pre-2009 was 10
skills
L5
Apply principles of knowledge Level TBA:
Elective 115405 management to organisational Level 5 Pre-2009 was 10
transformation L5
Level TBA:
Apply the basic principles of issue
Elective 115401 Level 5 Pre-2009 was 8
management
L5
Level TBA:
L5
Level TBA:
Provide administrative support within
a consulting context
L5
Level TBA:
Support post-contract service and
client follow-up
L5
28.
National Certificate: Funeral Services Practice
23775 National Certificate: Funeral Services Practice
ORIGINATOR
SGB Funeral Services
FUNCTIONARY
Authority framework
TYPE
CREDITS LEVEL
was L4 Based
NUMBER
66

AS AT 01 JULY 2018
2024-06-30 2027-06-30
PRE-2009
NQF
LEVEL
LEVEL
Administrating the exhumation of human NQF Level
remains 04
Co-ordinating and monitoring the
NQF Level
Core 14149 transportation of human remains, the Level 4 5
04
bereaved and equipment
NQF Level
Core 14148 Conducting funeral ceremonies Level 4 6
04
Inspecting and monitoring human NQF Level
remains, coffining and finished product 04
Maintaining and controlling funeral NQF Level
logistics and administration 04
Monitoring and co-ordinating the NQF Level
preparation of the funeral site 04
Presenting information to clients to enable NQF Level
informed decisions to be made 04
Level TBA:
Preparing and presenting funeral products
and services to groups
was L5
Level TBA:
Presenting funeral provision options to
groups
was L5
Providing funeral product and service Level TBA:
Core 14151 training to individuals and relevant Level 5 Pre-2009 11
parties was L5
related problems
texts 04
NQF Level
04
issues
NQF Level
04
Co-ordinating and monitoring sales in a NQF Level
funeral business 04
67

AS AT 01 JULY 2018
NQF Level
Elective 14143 Interacting with special interest groups Level 4 6
04
Setting up product displays and NQF Level
monitoring housekeeping 04
Assessing and using data, and liasing with Level TBA:
Elective 14144 relevant stakeholders to ensure required Level 5 Pre-2009 15
resources are in place for a disaster was L5
Level TBA:
Embalming human remains without
complications and/or trauma
was L5
29.
National Certificate: Funeral Services Practice
21787 National Certificate: Funeral Services Practice
ORIGINATOR
FUNCTIONARY
Authority framework
TYPE
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-2009
NQF
LEVEL
LEVEL
NQF
Building rapport with clients in a funeral
business
03
NQF
Core 14182 Comply with organisation ethics Level 3 Level 4
03
68

AS AT 01 JULY 2018
NQF
Core 14156 Exhuming human remains Level 3 Level 5
03
Implementing and participating in NQF
Core 14154 administrative procedures in a funeral Level 3 Level 7
business 03
NQF
Participating in conducting funeral
ceremonies
03
NQF
Preparing and cleaning human remains for
storage
03
NQF
Preparing and cleaning human remains for
visitation and coffining
03
NQF
Preparing the funeral site for burial, cremation
or memorial services
03
Providing and demonstrating funeral product NQF
Core 14174 and service information to individuals to Level 3 Level 10
enable informed decision-making 03
NQF
Transporting human remains, the bereaved
and materials and equipment
03
NQF
Core 10025 Handle a range of customer complaints Level 4 Level 4
04
NQF
Presenting funeral provision options to
individuals
04
NQF
Work as a team member in a funeral
business
04
NQF
oral communication
03
Demonstrate an understanding of the use of
NQF
different number bases and measurement
units and an awareness of error in the context
03
of relevant calculations
Describe, apply, analyse and calculate shape NQF
Fundamental 9013 and motion in 2-and 3-dimensional space in Level 3 Level 4
NQF
03
NQF
Investigate life and work related problems
using data and probabilities
03
NQF
03
69

AS AT 01 JULY 2018

Fundamental 7456 the financial aspects of personal, business Level 3 Level 5
and national issues 03
NQF
contexts
03
NQF
Elective 14164 Maintain housekeeping in a funeral business Level 2 Level 3
02
NQF
Elective 14163 Displaying and marking funeral merchandise Level 3 Level 5
03
NQF
Elective 14159 Preparing human remains for embalming Level 3 Level 6
03
Comply with legal requirements and NQF
Elective 14162 understand legal implications when Level 4 Level 4
embalming 04
NQF
Gathering and collating resource data and
sourcing and placing disaster equipment
04
30.
National Certificate: Governance and Administration
50222 National Certificate: Governance and Administration
ORIGINATOR
SGB Administration
FUNCTIONARY
Authority framework
TYPE
CREDITS LEVEL
Undefined 130 Level 5 Level TBA: Pre-2009 Regular-ELOAC
was L5
REGISTRATION STATUS SAQA DECISION REGISTRATION REGISTRATION END
NUMBER START DATE DATE
2024-06-30 2027-06-30
70

AS AT 01 JULY 2018
31.
ORIGINATOR
SGB Administration
FUNCTIONARY
Authority framework
TYPE
CREDITS LEVEL
Undefined 120 Level 7 Level TBA: Pre-2009 Regular-ELOAC
was L7
2024-06-30 2027-06-30
32.
National Certificate: Hiring Services and Support
48887 National Certificate: Hiring Services and Support
ORIGINATOR
SGB Hiring Services
FUNCTIONARY
Authority framework
TYPE
Rescue Services
CREDITS LEVEL
Based
71

AS AT 01 JULY 2018

NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF
Core 8015 Executing general office administration Level 2 Level 4
02
NQF
02
NQF
02
NQF
calls
02
NQF
Core 115862 Administer the hire contract Level 3 Level 4
03
NQF
Core 8000 Apply basic business principles Level 3 Level 9
03
NQF
Demonstrate an understanding of and apply
security measures and maintain work area
03
NQF
Interact with customer to provide a complete
hire service
03
NQF
Core 115878 Load and deliver stock Level 3 Level 5
03
NQF
Maintaining occupational health, safety and
general housekeeping
03
NQF
Manage time and the work process in a
03
NQF
Operate a payment point and process
payments
03
NQF
Core 115858 Receive and store new stock for hire Level 3 Level 3
03
72

AS AT 01 JULY 2018
NQF
Core 115861 Receive and store returned hired stock Level 3 Level 4
03
NQF
oral communication
03
NQF
units and an awareness of error in the
03
context of relevant calculations
NQF
03
NQF
03
NQF
03
NQF
contexts
03
NQF
02
NQF
Demonstrate an understanding of HIV/AIDS
and its implications
02
NQF
Inform customers about tourist and travel
information
02
NQF
Elective 123262 Load general freight Level 2 Level 6
02
NQF
Perform basic safety checks to ensure
general vehicle safety
02
NQF
Elective 115873 Clean and maintain stock Level 3 Level 5
03
NQF
Elective 10973 Convey general freight Level 3 Level 6
03
NQF
Demonstrate an understanding of product
and / or service details and information
03
73

AS AT 01 JULY 2018
NQF
preparation of the item for hire
03
NQF
Elective 115856 Follow and adhere to a code of conduct Level 3 Level 3
03
NQF
Foster and maintain customer service levels
and relations
03
NQF
Implement promotions for hire products or
services
03
NQF
Monitor, control and co-ordinate the flow of
stock
03
NQF
Elective 115848 Perform build up and breakdown functions Level 3 Level 7
03
NQF
Prepare and execute vehicle delivery to the
customer
03
NQF
Identify customers and generate selling
opportunities
04
NQF
Identify customers and generate selling
opportunities
04
NQF
04
33.
National Certificate: Home-Care Practices
80786 National Certificate: Home-Care Practices
ORIGINATOR
Task Team - Hygiene and Cleaning
FUNCTIONARY
Authority framework
TYPE
Rescue Services
CREDITS LEVEL
74

AS AT 01 JULY 2018

Based
NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF
Demonstrate an understanding of factors that
contribute towards healthy living
01
NQF
Identify security, safety and environmental
risks in the local environment
01
NQF
Core 14663 Maintain a domestic housekeeping service Level 1 Level 4
01
NQF
Core 243189 Manage personal finances Level 1 Level 8
01
NQF
Core 243193 Practice good health and grooming habits Level 1 Level 4
01
NQF
Apply basic micro-biological principles in
cleaning
02
NQF
Core 14776 Apply self-management practices Level 2 Level 8
02
NQF
02
NQF
and its impact on the workplace
02
NQF
Core 377693 Demonstrate knowledge of ethics and values Level 2 Level 8
02
NQF
Perform home-care services in a home-care
environment
02
NQF
calls
02
75

AS AT 01 JULY 2018
NQF
02
NQF
Use communication skills to handle and
resolve conflict in the workplace
03
NQF
02
NQF
02
problems
NQF
02
NQF
Maintain and adapt oral/signed
communication
02
contexts
NQF
02
community life 02
NQF
and solve problems
02
NQF
Fundamental 119456 Write/present for a defined context Level 2 Level 5
02
NQF
Administer medication in a home
environment
01
NQF
Elective 119565 Assist with Palliative Care Level 1 Level 6
01
NQF
Elective 243199 Clean above the floor surfaces Level 1 Level 4
01
NQF
Elective 14658 Clean floors in a domestic environment Level 1 Level 4
01
NQF
Elective 243205 Clean kitchens Level 1 Level 6
01
76

AS AT 01 JULY 2018
NQF
Elective 243206 Clean toilets and bathrooms Level 1 Level 6
01
NQF
Elective 243207 Clean windows Level 1 Level 4
01
NQF
Deal with and care for the health care needs
of pets in the home
01
Demonstrate an understanding of a general NQF
Elective 14444 business plan and adapt it to a selected Level 1 Level 7
business idea 01
Elective 10006 entrepreneurship and develop Level 1 Level 2
entrepreneurial qualities 01
NQF
Demonstrate knowledge of the provision and
implementation of primary health care
01
Demonstrate the ability to start and run a NQF
Elective 10009 business and adapt to a changing business Level 1 Level 3
environment 01
NQF
Explain and apply pet care, hygiene and
safety in the home
01
NQF
Explain different pets and the requirement
for keeping them
01
NQF
Elective 114429 Feed pets in a home care environment Level 1 Level 1
01
NQF
Elective 12115 Finish and store pressed and ironed items Level 1 Level 5
01
NQF
Identify, analyse and select business
opportunities
01
NQF
Elective 12117 Iron and press laundered items Level 1 Level 3
01
NQF
Maintain records and give reports about
babies, toddlers and young children
01
NQF
Elective 123632 Make garments Level 1 Level 20
01
NQF
Perform basic life support and first aid
procedures
01
NQF
Prepare an environment for babies, toddlers
and young children
01
77

AS AT 01 JULY 2018
NQF
Elective 117029 Provide care to a frail person Level 1 Level 12
01
NQF
Elective 243204 Understand basic cleaning principles Level 1 Level 15
01
NQF
Use chemicals in the cleaning services
environment
01
NQF
Elective 243201 Vacuum dry surfaces Level 1 Level 4
01
NQF
Elective 12113 Wash items in a laundry Level 1 Level 5
01
NQF
Apply personal safety practices in a food or
sensitive consumer product environment
02
NQF
Assist the client and significant others to
manage home based health care
02
NQF
Elective 244255 Care for babies, toddlers and young children Level 2 Level 10
02
NQF
Elective 264178 Clean interior plants Level 2 Level 6
02
NQF
Create an awareness of disability and
disability issues in a community
02
NQF
Create an awareness of enviromental
protection
02
NQF
Elective 377781 Decontaminate a trauma or crime scene Level 2 Level 3
02
Describe the impact of good health, safety NQF
Elective 377646 and security practices in a laundry Level 2 Level 4
environment 02
NQF
Describe the principles of the laundry
process
02
NQF
Determine financial requirements of a new
venture
02
NQF
Dry and inspect garments using steam or air
finishing
02
NQF
Dry and inspect garments using steam or air
tunnel finishers
02
78

AS AT 01 JULY 2018
NQF
Elective 377644 Dry laundered items using a tumble dryer Level 2 Level 5
02
NQF
Elective 377642 Finish flatwork through ironers or calenders Level 2 Level 4
02
NQF
Identify and demonstrate entrepreneurial
ideas and opportunities
02
Implement activities to enhance language NQF
Elective 119511 and communication development of toddlers Level 2 Level 2
in the home 02
NQF
Implement hygiene practices for babies in
the home
02
NQF
Interact with babies, toddlers and young
children
02
NQF
Operate a high pressure water pipe or tube
bundle cleaning system
02
NQF
Practice potty training procedures for
toddlers in the home
02
NQF
Prepare beds and handle linen and bed
coverings
02
NQF
Elective 264183 Prepare plants for interior environments Level 2 Level 6
02
NQF
Press and finish flat work using hot head or
live steam presses
02
NQF
Elective 119670 Produce a business plan for a new venture Level 2 Level 8
02
NQF
Promote activities of daily living for clients
with a disability or a chronic condition
02
NQF
Provide a safe and secure environment for
the grade R child in a home environment
02
Provide a safe and secure environment for NQF
Elective 119514 the toddler and pre-school child in and Level 2 Level 2
around the home 02
Provide basic interventions to prevent NQF
Elective 260498 deformities improve mobility and reduce pain Level 2 Level 8
for clients with disabilities 02
NQF
Elective 264192 Provide care for ornamental plants Level 2 Level 8
02
79

AS AT 01 JULY 2018
NQF
Provide health care for babies, toddlers and
pre-school child in the home
02
NQF
Provide nutritious feeding for toddlers in the
home
02
NQF
Provide safety and security for babies in and
around the home
02
NQF
Receive, sort and make up loads or batch
items to be laundered
02
NQF
Elective 377708 Service guest bedroom areas Level 2 Level 1
02
NQF
Use a high pressure water jetting system to
clean surfaces
02
NQF
prepare a surface
02
NQF
Use a high pressure water surface cutting
system
02
NQF
Wash laundry items using conventional
washing machines and washer extractors
02
Apply palliative care principles when assisting NQF
Elective 117009 and supporting the client and family to Level 3 Level 10
manage life-threatening disease 03
NQF
Elective 260558 Identify and refer an abused person Level 3 Level 6
03
NQF
Elective 377801 Maintain a clean linen supply Level 3 Level 3
03
NQF
Elective 377705 Maintain housekeeping supplies Level 3 Level 3
03
NQF
Provide a housekeeping service within
designated area of work
03
NQF
Elective 260598 Provide support relating to home based care Level 3 Level 16
03
34.
National Certificate: Hygiene and Cleaning Supervision
20175 National Certificate: Hygiene and Cleaning Supervision
80

AS AT 01 JULY 2018
ORIGINATOR
FUNCTIONARY
Authority framework
TYPE
Rescue Services
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
Apply personal safety practices on a NQF Level
wastewater treatment works 02
NQF Level
Core 13912 to develop a plan to enhance team Level 3 5
03
performance
NQF Level
Core 13914 Conduct a formal meeting Level 3 3
03
NQF Level
Core 13915 workplace, and its effects on a business Level 3 4
03
specific workplace
Identify and keep the records that a team NQF Level
manager is responsible for keeping 03
Indicate the role of a team leader ensuring
NQF Level
Core 13917 that a team meets an organisation`s Level 3 6
03
standards
NQF Level
Core 13911 Induct a new member into a team Level 3 3
03
Investigate and explain the structure of a NQF Level
selected workplace or organisation 03
Apply the budget function in a business NQF Level
unit 04
81

AS AT 01 JULY 2018
NQF Level
Core 10980 Induct a new employee Level 4 6
04
Maintain the receipt, storage and issue of NQF Level
Core 7839 Level 4 5
goods 04
NQF Level
Core 13947 Motivate a team Level 4 6
04
Apply knowledge of self in order to make a NQF Level
life decision 02
Demonstrate an understanding of the use
of different number bases and
NQF Level
Fundamental 9010 measurement units and an awareness of Level 3 2
03
error in the context of relevant
calculations
Describe, apply, analyse and calculate
NQF Level
Fundamental 9013 shape and motion in 2-and 3-dimensional Level 3 4
03
space in different contexts
NQF Level
03
Investigate life and work related problems NQF Level
using data and probabilities 03
NQF Level
03
business and national issues
contexts 03
Crystallize polished marble and terrazzo NQF Level
floors 02
Maintain batteries in automatic scrubber- NQF Level
driers and auto sweepers 02
Maintain marble, terrazzo and concrete
NQF Level
Elective 110447 floors using an automatic scrubber-drier Level 2 4
02
fitted with diamond discs
NQF Level
Elective 9926 Coach learners Level 3 10
03
Identify additional value adding
opportunities additional to an existing NQF Level
service level agreement in a cleaning 03
environment
Implement the maintenance of equipment NQF Level
in the cleaning industry 03
Manage time and the work process in a NQF Level
business environment 03
Demonstrate knowledge to advise on the
NQF Level
Elective 110459 application of commercial and industrial Level 4 10
04
cleaning chemicals
82

AS AT 01 JULY 2018
Facilitate the preparation and presentation NQF Level

of evidence for assessment 04
Grind and polish marble, terrazzo,
NQF Level
Elective 110457 concrete and stone floors using diamond Level 4 8
04
discs
Manage the transportation of mobile NQF Level
elevated work platforms (MEWP) 04
Monitor and control the safety and
NQF Level
Elective 243273 operations of Mobile Elevating Work Level 4 8
04
Platforms
Monitor and control the use of NQF Level
prefabricated aluminium alloy scaffolding 04
Participate in the implementation and NQF Level
utilisation of equity related processes 04
positions 04
Supervise, inspect and control the use of NQF Level
Temporary Suspended Platforms 04
Level TBA:
Remove spots and spillages from carpets
at a specialist level
was L5
35.
National Certificate: Labour Relations Practice

74570 National Certificate: Labour Relations Practice
ORIGINATOR
Task Team - Labour Relations
FUNCTIONARY
Authority framework
TYPE
National Certificate Field 03 - Business, Commerce Human Resources
CREDITS LEVEL
was L6 Based
NUMBER
83

AS AT 01 JULY 2018
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
Level TBA:
Apply labour dispute prevention
Core 337082 Level 6 Pre-2009 16
approaches
was L6
Level TBA:
Apply problem-solving techniques to make
decisions on a multi-faceted problem
was L6
Level TBA:
Conduct fact finding and investigation
processes
was L6
Core 337121 collective agreements and bargaining Level 6 Pre-2009 12
councils was L6
Level TBA:
Demonstrate an understanding of labour
market economics and statistics
was L6
Level TBA:
Core 337079 Facilitate a mass retrenchment process Level 6 Pre-2009 8
was L6
Level TBA:
Interpret and apply labour legislation
relating to strikes, lock-outs and picketing
was L6
Interpret the implications for South Africa
Level TBA:
of Conventions of the International Labour
Organisation which have been ratified by
was L6
the South African government
Level TBA:
Interpret unfair dismissal in terms of
Core 376119 Level 6 Pre-2009 10
Labour Relations Legislation
was L6
Level TBA:
Core 119929 Manage and conduct an in limine hearing Level 6 Pre-2009 6
was L6
Level TBA:
Use negotiation in multi-faceted situations
to achieve the objectives of a function
was L6
Level TBA:
Core 337119 Write advisory awards in labour disputes Level 6 Pre-2009 6
was L6
Level TBA:
Demonstrate an understanding of labour
market dynamics
was L6
Level TBA:
Manage and improve communication
processes in a function
was L6
84

AS AT 01 JULY 2018
Level TBA:
Apply the Arbitration Act in dispute
resolution
was L5
Level TBA:
Elective 119946 Conduct a labour conciliation process Level 5 Pre-2009 12
was L5
Level TBA:
Elective 119939 Conduct negotiations in labour mediation Level 5 Pre-2009 6
was L5
Level TBA:
Elective 119500 Conduct research in a paralegal context Level 5 Pre-2009 10
was L5
Level TBA:
Demonstrate and apply an understanding
of bargaining council rules
was L5
Level TBA:
Identify and apply the principles of law of
evidence
was L5
Level TBA:
Manage and conduct an arbitration
process
was L5
Level TBA:
Elective 119933 Write arbitration awards Level 5 Pre-2009 8
was L5
Apply the Promotion of Access to NQF Level
Information Act 2 of 2000 in Public Bodies 06
Elective 337083 legislation, regulations and dispute Level 6 Pre-2009 10
resolution institutions in the public service was L6
Interpret and apply the provisions of the Level TBA:
Elective 337101 Promotion of Administrative Justice Act Level 6 Pre-2009 8
(PAJA) was L6
Interpret and apply the South African Level TBA:
Elective 337086 Constitution as it relates to the dispute Level 6 Pre-2009 5
resolution process was L6
Level TBA:
Elective 337100 Tax a bill of costs Level 6 Pre-2009 5
was L6
36.
National Certificate: Mail Handling
48663 National Certificate: Mail Handling
ORIGINATOR
SGB Postal Services
FUNCTIONARY
Authority framework
85

AS AT 01 JULY 2018

TYPE
National Certificate Field 11 - Services Consumer Services
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF
Core 114482 Deliver mail items Level 3 Level 15
03
NQF
03
NQF
Core 114499 Operate automated sorting equipment Level 3 Level 10
03
NQF
Core 114504 Process mail items Level 3 Level 15
03
NQF
Core 114501 Process mail parcels Level 3 Level 5
03
NQF
Core 114479 Receive and prepare mail items Level 3 Level 12
03
NQF
Core 114492 Record mail information Level 3 Level 5
03
NQF
04
Demonstrate basic understanding of the NQF
Core 13952 Primary labour legislation that impacts on a Level 4 Level 8
business unit 04
NQF
oral communication
03
86

AS AT 01 JULY 2018

NQF
03
NQF
03
NQF
03
NQF
Fundamental 10712 Manage personal expenditure Level 3 Level 3
03
NQF
Fundamental 114970 Manage risk in own life Level 3 Level 3
03
NQF
03
NQF
contexts
03
NQF
Elective 9532 Demonstrate basic knowledge of computers Level 3 Level 6
03
NQF
Demonstrate understanding of employment
relations in an organisation
03
NQF
Identify and keep the records that a team
manager is responsible for keeping
03
NQF
Identify possible ways of improving
employment prospects
03
NQF
04
37.
National Certificate: New Venture Creation (SMME)
49648 National Certificate: New Venture Creation (SMME)
ORIGINATOR
87

AS AT 01 JULY 2018

FUNCTIONARY
Authority framework
TYPE
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF
Apply basic business ethics in a work
environment
02
NQF
Core 114974 Apply the basic skills of customer service Level 2 Level 2
02
NQF
02
NQF
Determine financial requirements of a new
venture
02
NQF
Identify and demonstrate entrepreneurial
ideas and opportunities
02
Identify the composition of a selected new NQF
Core 119667 venture's industry/sector and its Level 2 Level 8
procurement systems 02
NQF
Core 119668 Manage business operations Level 2 Level 8
02
NQF
Core 119674 Manage finances for a new venture Level 2 Level 10
02
88

AS AT 01 JULY 2018
NQF
Manage marketing and selling processes of a
new venture
02
NQF
Match new venture opportunity to market
needs
02
NQF
Core 119670 Produce a business plan for a new venture Level 2 Level 8
02
NQF
02
NQF
02
problems
NQF
02
Identify, describe, compare, classify, explore NQF
Fundamental 9008 shape and motion in 2-and 3-dimensional Level 2 Level 3
shapes in different contexts 02
NQF
02
NQF
02
community life 02
NQF
and solve problems
02
NQF
02
NQF
Elective 9964 Apply health and safety to a work area Level 2 Level 3
02
NQF
Investigate the structure of an organization
as a workplace
02
NQF
02
NQF
Maintain an existing information system in a
02
NQF
Operate and take care of equipment in an
office environment
02
89

AS AT 01 JULY 2018
NQF
Process numerical and text data in a
02
NQF
Administer contracts for a selected new
venture
03
NQF
Elective 119713 Apply basic HR principles in a new venture Level 3 Level 4
03
Apply knowledge of self and team in order to NQF
Elective 13912 develop a plan to enhance team Level 3 Level 5
performance 03
NQF
Assemble, install and dismantle exhibition
stands
03
NQF
Co-ordinate meetings, minor events and
travel arrangements
03
NQF
03
NQF
Monitor and control the receiving and
satisfaction of visitors
03
NQF
industry
03
NQF
Elective 13934 Plan and prepare meeting communications Level 3 Level 4
03
NQF
Plan, monitor and control an information
system in a business environment
03
NQF
Prepare and process documents for financial
and banking processes
03
NQF
Tender for business or work in a selected
new venture
03
38.
National Certificate: Organisational Transformation and Change Management
49075 National Certificate: Organisational Transformation and Change Management
ORIGINATOR
FUNCTIONARY
90

AS AT 01 JULY 2018
Authority framework
TYPE
CREDITS LEVEL
was L5 Based
NUMBER
2024-06-30 2027-06-30
PRE-2009
NQF
LEVEL
LEVEL
Level TBA:
Apply the basic principles of complexity
Core 116960 Level 5 Pre-2009 12
theory to organisational transformation
was L5
Level TBA:
Core 115407 Level 5 Pre-2009 10
was L5
Level TBA:
Apply the principles of employment
Core 116927 Level 5 Pre-2009 10
equity to organisational transformation
was L5
Level TBA:
Establish how a value system underpins
Core 116949 Level 5 Pre-2009 12
organisational transformation
was L5
Level TBA:
Implement skills development in order to
facilitate organisational transformation
was L5
Level TBA:
Core 116928 Manage diversity in the workplace Level 5 Pre-2009 14
was L5
Recognise the transformative elements Level TBA:
Core 116929 of South Africa's Human Resources Level 5 Pre-2009 10
Development legislation was L5
Collect and use data to establish
NQF Level
Fundamental 7465 complex statistical and probability Level 4 5
04
models and solve related problems
Level TBA:
Fundamental 8647 Apply workplace communication skills Level 5 Pre-2009 10
was L5
91

AS AT 01 JULY 2018
Level TBA:
Conduct communication within a
was L5
Level TBA:
Use communication techniques
effectively
was L5
Apply the principles of Employment
Level TBA:
Equity to dealing with terminal or chronic
illnesses, particularly HIV/Aids, in the
was L5
workplace
Use the principles of employment equity Level TBA:
Elective 116919 to relate corporate social responsibility to Level 5 Pre-2009 10
organisational transformation was L5
Level TBA:
Elective 7857 Manage information flow Level 6 Pre-2009 4
was L6
39.
National Certificate: Postal Frontline Service Management
48662 National Certificate: Postal Frontline Service Management
ORIGINATOR
SGB Postal Services
FUNCTIONARY
Authority framework
TYPE
National Certificate Field 11 - Services Consumer Services
CREDITS LEVEL
was L5 Based
NUMBER
2024-06-30 2027-06-30
PRE-2009
ID UNIT STANDARD TITLE NQF NQF LEVEL CREDITS
LEVEL
92

AS AT 01 JULY 2018
Analyse and explain the impact of Level TBA:

Core 14522 one`s personal interactive style on Level 5 Pre-2009 6
one`s relationship with a client was L5
Level TBA:
Manage a budget for frontline service
environment
was L5
Level TBA:
Manage cash in frontline service
Core 114494 Level 5 Pre-2009 15
environment
was L5
Level TBA:
Manage mail operations in a frontline
service environment
was L5
Level TBA:
Manage operations in a frontline service
Core 114489 Level 5 Pre-2009 15
environment
was L5
Level TBA:
Core 114485 Manage risks in business Level 5 Pre-2009 15
was L5
Level TBA:
Manage stock in frontline service
Core 114486 Level 5 Pre-2009 15
environment
was L5
Level TBA:
Core 7848 Manage the induction of new staff Level 5 Pre-2009 5
was L5
Level TBA:
Core 14609 Participate in management of conflict Level 5 Pre-2009 4
was L5
Level TBA:
Verify, analyse and process workplace
Core 114484 Level 5 Pre-2009 10
information
was L5
Level TBA:
Managing and leading people in a
retail/wholesale business
was L5
tools 04
NQF Level
04
Level TBA:
Develop, implement and manage a
project/activity plan
was L5
Level TBA:
Implement policies regarding HIV/AIDS
in the workplace
was L5
Level TBA:
Manage customer requirements and
needs and implement action plans
was L5
Level TBA:
Elective 11911 Manage individual careers Level 5 Pre-2009 5
was L5
93

AS AT 01 JULY 2018
Level TBA:
Manage marketing communications
production
was L5
Level TBA:
Elective 7882 Manage Payroll Records Level 5 Pre-2009 6
was L5
40.
National Certificate: Project Management
58395 National Certificate: Project Management
ORIGINATOR
FUNCTIONARY
Authority framework
TYPE
National Certificate Field 03 - Business, Commerce Project Management
CREDITS LEVEL
was L5 Based
NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
Determine the work required to accomplish Level TBA:
Core 243811 the objectives and organise the scope of a Level 5 Pre-2009 7
simple to moderately complex project was L5
Develop a project cost management plan Level TBA:
Core 243813 for a simple to moderately complex Level 5 Pre-2009 12
project was L5
Develop an integrated Project Management Level TBA:
Core 243824 plan for a simple to moderately complex Level 5 Pre-2009 8
project was L5
94

AS AT 01 JULY 2018
Develop an optimised work and resource Level TBA:

Core 243820 schedule for a simple to moderately Level 5 Pre-2009 12
Level TBA:
Manage risks on a simple to moderately
complex project
was L5
Level TBA:
Core 243815 Manage stakeholder relations on a project Level 5 Pre-2009 12
was L5
Monitor and control the execution of the Level TBA:
Core 243812 project management plan for a simple to Level 5 Pre-2009 12
moderately complex project was L5
Level TBA:
Gather and manage information for
decision-making
was L5
Sustain oral interaction across a wide Level TBA:
Fundamental 115789 range of contexts and critically evaluate Level 5 Pre-2009 5
spoken texts was L5
Level TBA:
was L5
the Occupational Health and Safety Act, 85
NQF Level
Elective 242668 of 1993 (OHSA) (as amended) and the Level 4 4
04
responsibilities of management in terms of
the Act
Apply accounting principles and procedures Level TBA:
Elective 119350 in the preparation of reports and decision Level 5 Pre-2009 15
making was L5
Level TBA:
Elective 115821 Apply business financial practices Level 5 Pre-2009 4
was L5
Apply knowledge of ethical principles,
Level TBA:
standards and professional conduct in
public sector management and
was L5
administration
Level TBA:
Coordinate the closure of a simple to
moderately complex project
was L5
Develop a preliminary project scope Level TBA:
Elective 243823 statement for a simple to moderately Level 5 Pre-2009 12
Develop a project risk management plan Level TBA:
Elective 243817 for a simple to moderately complex Level 5 Pre-2009 7
project was L5
Empower team members through
Level TBA:
recognising strengths, encouraging
participation in decision making and
was L5
delegating tasks
Establish a project or project phase and its Level TBA:
Elective 243814 processes for a simple to moderately Level 5 Pre-2009 14
95

AS AT 01 JULY 2018
Level TBA:
Manage the procurement process for a
simple to moderately complex project
was L5
Operate in a professional manner utilising Level TBA:
Elective 115835 trouble shooting techniques while applying Level 5 Pre-2009 5
creative thinking processes was L5
Level TBA:
Elective 115817 Provide and respond to feedback Level 5 Pre-2009 4
was L5
41.
National Certificate: Project Support Service
50398 National Certificate: Project Support Service
ORIGINATOR
FUNCTIONARY
Authority framework
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate Field 03 - Business, Commerce Project Management
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
UNIT STANDARD PRE-2009 NQF NQF
ID CREDITS
TITLE LEVEL LEVEL
Apply basic business NQF

Core 113924 ethics in a work Level 2 Level 2
environment 02
NQF
Apply health and safety
to a work area
02
96

AS AT 01 JULY 2018
Demonstrate an
NQF
understanding of
HIV/AIDS and its
02
implications
Understand and apply NQF

Core 8416 personal values and Level 2 Level 4
ethics 02
Demonstrate an
NQF
understanding of and
provide assistance for
03
risk analysis functions
Demonstrate knowledge
and understanding of NQF
Core 123462 the project and the Level 3 Level 4
project support services 03
environment
Demonstrate
NQF
understanding of
employment relations in
03
an organisation
NQF
Explain and apply quality
control procedures
03
Explain and provide

NQF
assistance for project
estimating service
03
functions
Explain the quality, time

and cost parameter of a NQF
Core 123466 project and obtain Level 3 Level 5
change request 03
authorisations
Gather information and

NQF
provide assistance for
project planning and
03
scheduling functions
Manage time and the NQF

Core 13918 work process in a Level 3 Level 4
Measure and plan own NQF

Core 123465 performance and Level 3 Level 5
behaviour in line with 03
97

AS AT 01 JULY 2018
roles and responsibilities

in a project team
Provide assistance for NQF

Core 123467 project cost control Level 3 Level 10
functions 03
Describe and apply the NQF

Core 14667 management functions Level 4 Level 10
of an organization 04
NQF
04
Accommodate audience
NQF
and context needs in
oral/signed
03
communication
Demonstrate an
understanding of the use
of different number NQF
Fundamental 9010 bases and measurement Level 3 Level 2
units and an awareness 03
of error in the context of
relevant calculations
Describe, apply, analyse

and calculate shape and NQF
Fundamental 9013 motion in 2-and 3- Level 3 Level 4
dimensional space in 03
different contexts
NQF
Interpret and use
information from texts
03
Investigate life and work NQF

Fundamental 9012 related problems using Level 3 Level 5
data and probabilities 03
Use language and

NQF
communication in
occupational learning
03
programmes
Use mathematics to
investigate and monitor NQF
Fundamental 7456 the financial aspects of Level 3 Level 5
personal, business and 03
national issues
98

AS AT 01 JULY 2018
Write/present/sign texts NQF

Fundamental 119465 for a range of Level 3 Level 5
Identify and maintain

the types of records
required in own industry NQF
Elective 14339 and understand why it is Level 2 Level 5
necessary to create 02
evidence and maintain
confidentiality
Maintain an existing NQF

Elective 14340 information system in a Level 2 Level 4
NQF
Demonstrate basic
accounting concepts
03
Plan, monitor and

NQF
control an information
system in a business
03
environment
Use a Graphical User

Interface (GUI)-based NQF
Elective 116930 presentation application Level 3 Level 5
to enhance presentation 03
appearance

Interface (GUI)-based NQF
Elective 116940 spreadsheet application Level 3 Level 6
to solve a given 03
problem
Use a GUI-based word NQF

Elective 116942 processor to create Level 3 Level 3
merged documents 03
Use a GUI-based word

processor to enhance a NQF
Elective 119078 document through the Level 3 Level 5
use of tables and 03
columns
42.
National Certificate: Quality Management Systems
99

AS AT 01 JULY 2018
66189 National Certificate: Quality Management Systems

ORIGINATOR
FUNCTIONARY
Authority framework
TYPE
CREDITS LEVEL
was L5 Based
NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
Level TBA:
Apply the principles of ethics to improve
organisational culture
was L5
Level TBA:
Conduct audits of the quality management
Core 263400 Level 5 Pre-2009 10
system
was L5
Level TBA:
was L5
Level TBA:
Core 263395 Level 5 Pre-2009 12
statistical process control
was L5
Level TBA:
Explain the business processes in quality
management
was L5
Level TBA:
Explain the regulatory framework for
quality management systems
was L5
Level TBA:
Improve the effectiveness and efficiency of
quality management system
was L5
100

AS AT 01 JULY 2018
Level TBA:
Manage documentation and records within
a quality management system
was L5
Level TBA:
Manage risks on a simple to moderately
complex project
was L5
Level TBA:
Conduct communication within a business
environment
was L5
Demonstrate an understanding of quality Level TBA:
Fundamental 263377 requirements for a quality management Level 5 Pre-2009 12
system was L5
Level TBA:
Gather and manage information for
decision-making
was L5
Level TBA:
was L5
Level TBA:
Apply and continuously improve company
policies and procedures
was L5
Level TBA:
Apply efficient time management to the
work of a department/division/section
was L5
Demonstrate ways of dealing with the Level TBA:
Elective 252033 effects of dread diseases and in particular Level 5 Pre-2009 8
HIV/AIDS was L5
division was L5
Level TBA:
Develop, implement and evaluate an
operational plan
was L5
43.
National Certificate: Real Estate
20188 National Certificate: Real Estate
ORIGINATOR
SGB Real Estate
FUNCTIONARY
Authority framework
101

AS AT 01 JULY 2018

TYPE
Rescue Services
CREDITS LEVEL
was L5 Based
2024-06-30 2027-06-30
PRE-2009
LEVEL
Analyse and interpret real estate Level TBA:
Core 15064 principles, practice, information in the Level 5 Pre-2009 10
real estate environment was L5
Level TBA:
Collate, interpret and utilise financial
information in a real estate business
was L5
Level TBA:
Conduct a marketing situational
analysis
was L5
Level TBA:
Contribute to the management of costs
and the enhancement of value
was L5
Contribute to the planning and Level TBA:
Core 13000 allocation of resources within an Level 5 Pre-2009 10
accounting framework was L5
Level TBA:
Design a Measuring Instrument to
gather the desired information
was L5
Level TBA:
Evaluate a specified code of ethics
and/or code of conduct
was L5
Implement and control administration Level TBA:
Core 15068 of real estate systems, policies and Level 5 Pre-2009 10
procedures was L5
Implement and maintain legal Level TBA:
Core 15061 requirements within a real estate Level 5 Pre-2009 8
business was L5
Level TBA:
Integrate marketing plans with business
process
was L5
102

AS AT 01 JULY 2018
Manage the capture, storage and

Level TBA:
retrieval of human resources
information using an information
was L5
system
Monitor and advise on substantive
Level TBA:
conditions of employment and related
rights and obligations in an
was L5
organisation
Prepare and Maintain Financial Records NQF Level
and Statements 05
Level TBA:
Core 12997 Prepare financial reports and returns Level 5 Pre-2009 8
was L5
Administer data, systems, payments
NQF Level
Fundamental 10169 and provide advice related to Level 4 4
04
compensation
Investigate the possibilities of
NQF Level
Fundamental 10386 establishing and running a small Level 4 3
04
business enterprise (SMME)
Supervise work unit to achieve work NQF Level
unit objectives (individuals and teams) 04
Level TBA:
Evaluate viability and performance of
real estate portfolio
was L5
Level TBA:
Maintain and control the use of asset
and investment resources
was L5
Manage the marketing selling and Level TBA:
Elective 15069 leasing of commercial industrial Level 5 Pre-2009 12
business properties was L5
Level TBA:
Manage the marketing, selling and
leasing of agricultural properties
was L5
Level TBA:
leasing of leisure properties
was L5
Level TBA:
leasing of residential properties
was L5
Level TBA:
Negotiate and manage resources for
facilities management
was L5
Level TBA:
Perform valuations of agricultural
properties used for extensive farming
was L5
Level TBA:
Perform valuations of income producing
properties
was L5
103

AS AT 01 JULY 2018
Level TBA:
Elective 15075 Perform valuations of vacant land Level 5 Pre-2009 12
was L5
44.
National Certificate: Real Estate
24453 National Certificate: Real Estate
ORIGINATOR
SGB Real Estate
FUNCTIONARY
Authority framework
TYPE
Rescue Services
CREDITS LEVEL
was L6 Based
2024-06-30 2027-06-30
PRE-2009
LEVEL
Level TBA:
Implement codes of conduct in the team,
department or division
was L5
Level TBA:
Apply and design systems of internal
financial audit control
was L6
Level TBA:
Develop and establish policies and
procedures in a real estate business
was L6
Develop understanding within an Level TBA:
Core 13107 organisation about the risks associated Level 6 Pre-2009 5
with its functioning and contexts was L6
Level TBA:
Develop, establish and manage real
estate principles and a real estate office
was L6
104

AS AT 01 JULY 2018
Identify and administer processes Level TBA:

Core 12986 relating to property transaction, Level 6 Pre-2009 10
mortgage and pledge laws was L6
Level TBA:
in the workplace
was L5
Manage the design, development and Level TBA:
Fundamental 11906 review of a human resource information Level 5 Pre-2009 3
system was L5
Level TBA:
Fundamental 13106 Determine capital investment appraisal Level 6 Pre-2009 10
was L6
Level TBA:
Fundamental 13105 Determine the cost of capital Level 6 Pre-2009 10
was L6
Level TBA:
Fundamental 12134 Manage a communications project Level 6 Pre-2009 15
was L6
Level TBA:
Manage real estate economics within a
real estate business
was L6
Level TBA:
Perform valuations of agricultural
properties used for intensive farming
was L5
Analyse, review and manage plans in Level TBA:
Elective 15062 respect of financial performance of Level 6 Pre-2009 4
property was L6
Conceptualise and maintain the Level TBA:
Elective 15083 marketing, selling and leasing of Level 6 Pre-2009 17
agricultural properties was L6
Conceptualise and maintain the
Level TBA:
marketing, selling and leasing of
commercial, industrial and business
was L6
properties
Elective 15196 marketing, selling and leasing of leisure Level 6 Pre-2009 17
properties was L6
Elective 15080 marketing, selling and leasing of Level 6 Pre-2009 17
residential properties was L6
Design, review and adapt facility Level TBA:
Elective 15076 management procedures and processes Level 6 Pre-2009 4
to deliver objectives was L6
Establish, manage and analyse property Level TBA:
Elective 15090 asset and investment management Level 6 Pre-2009 4
opportunities was L6
Level TBA:
Perform valuations for expropriation and
restitution purposes
was L6
Level TBA:
Elective 15119 Perform valuations of special properties Level 6 Pre-2009 12
was L6
105

AS AT 01 JULY 2018
45.
National Certificate: Specialist Hygiene and Cleaning Services
36233 National Certificate: Specialist Hygiene and Cleaning Services
ORIGINATOR
FUNCTIONARY
Authority framework
TYPE
Rescue Services
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF
Apply quality principles in everyday cleaning
tasks
01
NQF
Core 12525 Identify, collect, classify and handle waste Level 1 Level 4
01
NQF
Maintain health, hygiene and a professional
appearance
01
NQF
Core 12512 Practice environmental awareness Level 1 Level 4
01
NQF
Identify and respond to customer needs in a
Contact Centre
02
106

AS AT 01 JULY 2018
NQF
Core 7799 Maintain a safe working environment Level 2 Level 2
02
NQF
02
NQF
Core 8618 Organise oneself in the workplace Level 2 Level 3
02
NQF
02
NQF
Understand and apply personal values and
ethics
02
NQF
Core 9926 Coach learners Level 3 Level 10
03
NQF
Maintain effective working relationships with
other members of staff
03
NQF
02
NQF
02
problems
NQF
Apply knowledge of self in order to make a
life decision
02
NQF
and its implications
02
NQF
02
NQF
02
contexts
NQF
02
community life 02
107

AS AT 01 JULY 2018
NQF
and solve problems
02
NQF
02
NQF
Clean carpets using the wet extraction
method
01
NQF
Erect and dismantle prefabricated aluminium
alloy scaffolding
01
NQF
Elective 12526 Vacuum clean dry surfaces Level 1 Level 4
01
NQF
Elective 110470 Vacuum clean wet surfaces Level 1 Level 4
01
NQF
Apply basic micro-biological principles in
cleaning
02
NQF
Elective 110452 Clean and disinfect operating rooms Level 2 Level 12
02
NQF
Clean and sterilise operating theatre central
supply items
02
NQF
Elective 110442 Clean carpets using the dry powder method Level 2 Level 6
02
NQF
Clean carpets using the shampooing and
fresh water rinsing method
02
NQF
Elective 110463 Clean upholstery using the dry foam method Level 2 Level 5
02
NQF
Clean upholstery using the wet foam-wet
extraction method
02
NQF
Clean wards and medium-risk, high-risk and
isolation patient areas
02
NQF
Elective 377781 Decontaminate a trauma or crime scene Level 2 Level 3
02
NQF
Maintain batteries in automatic scrubber-
driers and auto sweepers
02
NQF
Operate a high pressure water pipe or tube
bundle cleaning system
02
108

AS AT 01 JULY 2018
NQF
Operate a Mobile Elevating Work Platform
(MEWP)
02
NQF
Scrub hard and resilient floors using a
battery-operated automatic scrubber-drier
02
NQF
Scrub hard and resilient floors using a mains-
operated automatic scrubber-drier
02
NQF
Strip and seal hard and resilient floors using
a water-based sealing product
02
NQF
clean surfaces
02
NQF
prepare a surface
02
NQF
Use a high pressure water surface cutting
system
02
46.
National Certificate: Trade Exhibition Support
49447 National Certificate: Trade Exhibition Support
ORIGINATOR
SGB Marketing
FUNCTIONARY
Authority framework
TYPE
National Certificate Field 03 - Business, Commerce Marketing
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
109

AS AT 01 JULY 2018
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF
02
NQF
Core 119153 Apply and implement corporate culture Level 3 Level 2
03
NQF
Core 13914 Conduct a formal meeting Level 3 Level 3
03
NQF
Control and maintain venue equipment and
assets
03
NQF
Describe the features of the exhibition
industry
03
NQF
Core 119152 Explain exhibition services Level 3 Level 4
03
NQF
Explain the role of design in the exhibition
industry and general design awareness
03
NQF
Explain the sequence of exhibition build-up
and breakdown
03
NQF
Maintaining occupational health, safety and
general housekeeping
03
NQF
Core 11241 Perform Basic Business Calculations Level 3 Level 6
03
NQF
03
NQF
Core 119157 Produce venue and exhibition floor plans Level 3 Level 8
03
NQF
Research and process data on stakeholders
in the exhibition industry
03
NQF
04
NQF
business
04
110

AS AT 01 JULY 2018
NQF
Core 119136 Provide on-site exhibition support Level 4 Level 3
04
NQF
03
NQF
03
NQF
03
NQF
03
NQF
03
NQF
03
NQF
contexts
03
NQF
02
NQF
02
Apply knowledge of self and team in order to NQF
Elective 13912 develop a plan to enhance team Level 3 Level 5
performance 03
NQF
Elective 8025 Controlling and locating stock Level 3 Level 8
03
NQF
Demonstrate understanding of employment
relations in an organisation
03
NQF
Describe how to manage workplace
relationships
03
111

AS AT 01 JULY 2018
Indicate the role of a team leader ensuring NQF

Elective 13917 that a team meets an organisation`s Level 3 Level 6
standards 03
NQF
Elective 13911 Induct a new member into a team Level 3 Level 3
03
NQF
Elective 116492 Interact ethically in multicultural contexts Level 3 Level 6
03
NQF
Manage time and the work process in a
03
NQF
04
NQF
Elective 7854 Provide First Aid Level 4 Level 4
04
47.
National Diploma: Business Consulting Practice
49419 National Diploma: Business Consulting Practice
ORIGINATOR
FUNCTIONARY
Authority framework
TYPE
National Diploma Field 03 - Business, Commerce and Generic Management
Management Studies
CREDITS LEVEL
Based
2024-06-30 2028-06-30
PRE- NQF
2009 LEVEL
112

AS AT 01 JULY 2018
NQF
LEVEL
Contribute to project initiation, scope NQF Level
definition and scope change control 04
Identify, organise and co-ordinate project NQF Level
life cycle phases for control purposes 04
Level
Analyse and make decisions for the
TBA: Pre-
Core 119171 development and selection of a specific Level 5 8
2009 was
consulting model
L5
Level
Apply and explain knowledge of the TBA: Pre-
transactions within an ERP module 2009 was
L5
Level
Apply and explain the generic business TBA: Pre-
process and value chain model 2009 was
L5
Level
TBA: Pre-
Core 115399 Apply the process of lead generation Level 5 5
2009 was
L5
Level
Assist in researching the problem and the TBA: Pre-
solution within a consulting context 2009 was
L5
Level
Assist in the configuration of an ERP TBA: Pre-
module 2009 was
L5
Level
Configure and customise the transactions to
TBA: Pre-
Core 119087 the business requirements within an Level 5 15
2009 was
Enterprise Resource Planning system
L5
Level
Demonstrate and apply a basic knowledge TBA: Pre-
of ERP solutions and modules 2009 was
L5
Level
TBA: Pre-
Core 115394 Develop a consulting service ethic Level 5 5
2009 was
L5
Level
Develop a working knowledge of a module
TBA: Pre-
Core 119085 within an Enterprise Resource Planning Level 5 10
2009 was
system
L5
Level
Develop an understanding of systems
TBA: Pre-
Core 119086 security methods (authorisations) in an Level 5 8
2009 was
Enterprise Resource Planning system
L5
Develop and maintain effective working Level
relationship with clients TBA: Pre-
113

AS AT 01 JULY 2018
2009 was
L5
Level
Identify and explain governance issues TBA: Pre-
within a client organisation 2009 was
L5
Level
Identify and explain the Enterprise
TBA: Pre-
Core 119178 Resource Planning market, partners and Level 5 4
2009 was
competitors
L5
Level
Know the client within a consulting TBA: Pre-
contract 2009 was
L5
Level
Observe and record the findings of a TBA: Pre-
business requirements gathering session 2009 was
L5
Level
Participate in the clarification of issues TBA: Pre-
regarding a consulting engagement 2009 was
L5
Level
TBA: Pre-
Core 115412 Populate documentation templates Level 5 8
2009 was
L5
Level
Prepare for and contribute to Enterprise TBA: Pre-
Resource Planning process design 2009 was
L5
Level
TBA: Pre-
Core 119176 Respond to a request for proposal Level 5 5
2009 was
L5
Level
Set up and perform testing and acceptance TBA: Pre-
procedures 2009 was
L5
Level
Understand and apply the concept of the TBA: Pre-
consulting service as a product 2009 was
L5
Level
TBA: Pre-
Core 115404 Understand the business of consulting Level 5 8
2009 was
L5
Level
Use the Project Management methodology,
TBA: Pre-
Core 119090 related tools and document templates of an Level 5 10
2009 was
Enterprise Resource Planning product
L5
Apply efficient time management to the Level
work of a department/division/section TBA: Pre-
114

AS AT 01 JULY 2018
2009 was
L5
Level
Conduct communication within a business TBA: Pre-
environment 2009 was
L5
Level
TBA: Pre-
Fundamental 115817 Provide and respond to feedback Level 5 4
2009 was
L5
Level
Sustain oral interaction across a wide range
TBA: Pre-
Fundamental 115789 of contexts and critically evaluate spoken Level 5 5
2009 was
texts
L5
Level
Write and present for a wide range of TBA: Pre-
purposes, audiences and contexts 2009 was
L5
NQF Level
Elective 14927 Apply problem solving strategies Level 4 4
04
Level
Apply principles of knowledge management TBA: Pre-
to organisational transformation 2009 was
L5
Level
Apply the basic principles of issue TBA: Pre-
management 2009 was
L5
Level
Apply the principles of change management TBA: Pre-
in the workplace 2009 was
L5
Level
Develop end-user documentation and TBA: Pre-
manuals 2009 was
L5
Level
Prepare and conduct staff selection TBA: Pre-
interviews 2009 was
L5
Level
TBA: Pre-
Elective 119091 Prepare for and provide end-user training Level 5 5
2009 was
L5
Level
Provide administrative support within a TBA: Pre-
consulting context 2009 was
L5
Level
Research and provide after sales service of TBA: Pre-
the consulting engagement 2009 was
L5
115

AS AT 01 JULY 2018
Level
Support post-contract service and client TBA: Pre-
follow-up 2009 was
L5
48.
National Diploma: Contact Centre Management
21792 National Diploma: Contact Centre Management
ORIGINATOR
SGB Marketing
FUNCTIONARY
Authority framework
TYPE
National Diploma Field 03 - Business, Commerce and Marketing
Management Studies
CREDITS LEVEL
Based
2024-06-30 2028-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
Identify and respond to customer needs in NQF Level
a Contact Centre 02
Level
Conduct a customer needs analysis for TBA: Pre-
Contact Centres 2009 was
L5
Level
Develop and implement rewards and TBA: Pre-
incentive strategies in Contact Centres 2009 was
L5
Develop and maintain a client database for Level
Contact Centres TBA: Pre-
116

AS AT 01 JULY 2018
2009 was
L5
Level
Develop and maintain a diverse working TBA: Pre-
environment in Contact Centres 2009 was
L5
Level
Guide a group of people to work together
TBA: Pre-
Core 10344 as a team in creating Contact Centre Level 5 9
2009 was
deliverables
L5
Level
Identify and manage areas of customer TBA: Pre-
service impact 2009 was
L5
Level
TBA: Pre-
Core 10332 Monitor operations in Contact Centres Level 5 20
2009 was
L5
Level
Respond to complex requirements from TBA: Pre-
clients 2009 was
L5
Level
Analyse and interpret Contact Centre TBA: Pre-
reports and statistical data 2009 was
L6
Level
TBA: Pre-
Core 13870 Enhance service levels in Contact Centres Level 6 16
2009 was
L6
Level
Formulate, design and implement customer TBA: Pre-
service delivery systems and processes 2009 was
L6
Level
Measure and analyse customer service TBA: Pre-
levels 2009 was
L6
Level
Monitor and maintain quality within Contact TBA: Pre-
Centres 2009 was
L6
Apply comprehension skills to engage oral NQF Level
texts in a business environment 04
Apply comprehension skills to engage NQF Level
written texts in a business environment 04
related problems
117

AS AT 01 JULY 2018
Collect and use data to establish complex

NQF Level
Fundamental 7465 statistical and probability models and solve Level 4 5
04
related problems
Demonstrate understanding of real and NQF Level
complex number systems 04
Describe, represent, analyse and explain
NQF Level
Fundamental 7484 changes in shape and motion in 2- and 3- Level 4 4
04
dimensional space with justification
NQF Level
Fundamental 10031 Edit, Code and Capture data Level 4 5
04
NQF Level
Fundamental 8977 Evaluate literary texts Level 4 5
04
Find the derivatives and antiderivatives of a
range of sample functions and apply these
NQF Level
Fundamental 7482 to problems involving curve sketching, Level 4 3
04
areas under curves, maxima and minima
and rates of change
Find the derivatives and integrals of a
range of functions including the NQF Level
trigonometric functions and apply these to 04
problems
Motivate judgements on selected literary NQF Level
texts 04
texts 04
NQF Level
04
different contexts
Represent and operate on complex NQF Level
numbers in non-trivial situations 04
Solve problems involving sequences and NQF Level
series in real and simulated situations 04
NQF Level
04
Work with a wide range of patterns and
NQF Level
Fundamental 7470 inverses of functions and solve related Level 4 6
04
problems
NQF Level
04
NQF Level
Elective 252190 Edit, code and capture data Level 4 5
04
Develop and plan Contact Centre Level
operations in a commercial environment TBA: Pre-
118

AS AT 01 JULY 2018
2009 was
L5
Level
Develop and plan Contact Centre TBA: Pre-
operations in an emergency environment 2009 was
L5
49.
National Diploma: Customer Management
20908 National Diploma: Customer Management
ORIGINATOR
SGB Marketing
FUNCTIONARY
Authority framework
TYPE
National Diploma Field 03 - Business, Commerce Marketing
CREDITS LEVEL
Based
NUMBER
2024-06-30 2028-06-30
PRE-2009
NQF
LEVEL
LEVEL
Level TBA:
Analyse and interpret data and marketing
information
was L5
Level TBA:
was L5
Level TBA:
Coach others on principles of marketing in
an organisation
was L5
119

AS AT 01 JULY 2018
Level TBA:
Core 10041 Conduct a marketing situational analysis Level 5 Pre-2009 5
was L5
Level TBA:
was L5
Level TBA:
Identify and manage areas of customer
service impact
was L5
Level TBA:
Core 10048 Identify brand mix elements Level 5 Pre-2009 8
was L5
Level TBA:
Identify financial implications for making
decisions
was L5
Level TBA:
Identify product features, advantages and
benefits to the customer
was L5
Level TBA:
Implement a generic communication
strategy
was L5
Level TBA:
process
was L5
Level TBA:
Lead a team of marketers and service
providers
was L5
Level TBA:
Manage customer requirements and needs
and implement action plans
was L5
Level TBA:
Monitor handling of customers by frontline
customer service
was L5
Level TBA:
Core 10055 Present data to stakeholders Level 5 Pre-2009 5
was L5
Level TBA:
Provide product training to others in the
organisation
was L5
Compiling and delivering presentations
NQF Level
Fundamental 8246 and persuasive written communications to Level 4 20
04
enhance Retail/Wholesale practices
Analyse and explain the impact of one`s Level TBA:
Fundamental 14522 personal interactive style on one`s Level 5 Pre-2009 6
relationship with a client was L5
Level TBA:
was L5
Level TBA:
Conduct an integrative project in the
workplace
was L5
120

AS AT 01 JULY 2018
Demonstrate an understanding of stress in

Level TBA:
order to apply strategies to achieve
optimal stress levels in personal and work
was L5
situations
Level TBA:
Present an informed argument on a
current issue in a business sector
was L5
Level TBA:
Develop and implement customer activity
plans to reach agreement
was L5
Level TBA:
Develop customer needs and
relationships
was L5
Level TBA:
Establish customer needs and
relationships
was L5
50.
National Diploma: Funeral Services Practice
21789 National Diploma: Funeral Services Practice
ORIGINATOR
FUNCTIONARY
Authority framework
TYPE
National Diploma Field 11 - Services Personal Care
CREDITS LEVEL
Based
2024-06-30 2028-06-30
PRE-2009
NQF LEVEL
Deal with brand, product and service NQF Level
promotions 04
121

AS AT 01 JULY 2018
Level TBA:
Co-ordinate and monitor funeral
ceremonies
was L5
Level TBA:
Co-ordinate community projects for a
funeral business
was L5
Level TBA:
Create and maintain positive workplace
relationships
was L5
Level TBA:
Design presentations for products and
services
was L5
Level TBA:
Develop customer needs and
relationships
was L5
Level TBA:
service impact
was L5
Level TBA:
Integrate funeral information and
arrangements
was L5
NQF Level
Core 7858 Maintain supply levels Level 5 10
05
Level TBA:
Manage the exhumation of human
remains
was L5
Level TBA:
Core 14158 Oversee the preparation of funerals Level 5 Pre-2009 10
was L5
Level TBA:
Produce, co-ordinate and integrate all
aspects of a funeral business
was L5
Repair human remains for viewing and Level TBA:
Core 14157 deal with problems in the preparation Level 5 Pre-2009 9
of human remains was L5
Research and update the legal Level TBA:
Core 7885 knowledge required for business Level 5 Pre-2009 8
compliance was L5
Level TBA:
Contribute to the provision of required
staff
was L6
Level TBA:
Design and structure funeral provision
options
was L6
Level TBA:
Develop specifications for products and
services
was L6
Level TBA:
Embalm human remains with
complications and/or trauma
was L6
122

AS AT 01 JULY 2018
Level TBA:
Establish and monitor training in a
funeral business
was L6
Level TBA:
Monitor the well-being of clients and
personnel
was L6
Communicate in a business NQF Level
environment 04
Engage in sustained oral
NQF Level
Fundamental 8974 communication and evaluate spoken Level 4 5
04
texts
NQF Level
Fundamental 9243 Monitor occupational health and safety Level 4 8
04
NQF Level
Fundamental 7822 Prepare written communications Level 4 3
04
Level TBA:
data
was L5
Level TBA:
was L5
Level TBA:
in the workplace
was L5
Level TBA:
Monitor and control embalming of
human remains without complications
was L5
Level TBA:
Elective 14170 Plan and design product displays Level 5 Pre-2009 10
was L5
Level TBA:
Set and monitor sales standards in a
funeral business
was L5
Level TBA:
Establish, manage and debrief disaster
teams
was L6
51.
National Diploma: Marketing Communications
20904 National Diploma: Marketing Communications
ORIGINATOR
SGB Marketing
FUNCTIONARY
Authority framework
123

AS AT 01 JULY 2018

TYPE
National Diploma Field 03 - Business, Commerce and Marketing
Management Studies
CREDITS LEVEL
Based
2024-06-30 2028-06-30
PRE-2009
NQF
LEVEL
LEVEL
Level TBA:
information
was L5
Level TBA:
was L5
Level TBA:
an organisation
was L5
Level TBA:
was L5
Level TBA:
was L5
Level TBA:
service impact
was L5
Level TBA:
was L5
Level TBA:
decisions
was L5
Level TBA:
was L5
Level TBA:
strategy
was L5
124

AS AT 01 JULY 2018
Level TBA:
process
was L5
Level TBA:
providers
was L5
Level TBA:
was L5
Level TBA:
customer service
was L5
Level TBA:
was L5
Level TBA:
organisation
was L5
NQF Level
04
Level TBA:
was L5
Level TBA:
workplace
was L5
Level TBA:
was L5
situations
Level TBA:
was L5
Level TBA:
marketing communications roles
was L5
Level TBA:
Elective 10063 Evaluate and buy media Level 5 Pre-2009 20
was L5
Level TBA:
Investigate and explain marketing
communications concepts
was L5
Level TBA:
Manage marketing communications
production
was L5
52.
125

AS AT 01 JULY 2018
National Diploma: Marketing Communications

22873 National Diploma: Marketing Communications
ORIGINATOR
SGB Marketing
FUNCTIONARY
Authority framework
TYPE
CREDITS LEVEL
Based
NUMBER
2024-06-30 2028-06-30
PRE-2009
NQF LEVEL
Level TBA:
Conceptualise innovative customer
service systems and strategies
L7
Level TBA:
Create a culture of customer service
in the supply chain
L7
Level TBA:
Develop a public relations and
marketing campaign
L7
Level TBA:
Core 10095 Develop a vision for an organisation Level 7 Pre-2009 was 20
L7
Level TBA:
Core 10099 Generate alternative opportunities Level 7 Pre-2009 was 10
L7
Level TBA:
Instil marketing culture in all
stakeholder groups
L7
Level TBA:
Manage a marketing unit (Internal or
External)
L7
126

AS AT 01 JULY 2018
Level TBA:
Monitor and evaluate a strategic
marketing plan
L7
Level TBA:
Core 10101 Set marketing ethics policy Level 7 Pre-2009 was 6
L7
Level TBA:
Core 10105 Set research policy Level 7 Pre-2009 was 10
L7
Level TBA:
Core 10104 Sponsor research projects Level 7 Pre-2009 was 10
L7
Communicate at an advanced level Level TBA:
Fundamental 8046 and maintaining interpersonal Level 6 Pre-2009 was 20
relations L6
Level TBA:
Develop an integrated marketing
communications strategy
L7
Level TBA:
Develop and manage global
marketing communications strategy
L7
Level TBA:
Manage specialised areas in
marketing communications
L7
53.
National Diploma: Customer Management
22875 National Diploma: Customer Management
ORIGINATOR
SGB Marketing
FUNCTIONARY
Authority framework
TYPE
CREDITS LEVEL
Based
NUMBER
127

AS AT 01 JULY 2018

2024-06-30 2028-06-30
PRE-2009
NQF LEVEL
Level TBA:
was L7
Level TBA:
Create a culture of customer service in
the supply chain
was L7
Level TBA:
marketing campaign
was L7
Level TBA:
Core 10095 Develop a vision for an organisation Level 7 Pre-2009 20
was L7
Level TBA:
Core 10099 Generate alternative opportunities Level 7 Pre-2009 10
was L7
Level TBA:
stakeholder groups
was L7
Level TBA:
External)
was L7
Level TBA:
marketing plan
was L7
Level TBA:
Core 10101 Set marketing ethics policy Level 7 Pre-2009 6
was L7
Level TBA:
Core 10105 Set research policy Level 7 Pre-2009 10
was L7
Level TBA:
Core 10104 Sponsor research projects Level 7 Pre-2009 10
was L7
Level TBA:
Communicate at an advanced level and
maintaining interpersonal relations
was L6
Design and develop customer Level TBA:
Elective 10111 acquisition and retention strategies to Level 7 Pre-2009 40
meet corporate business strategies was L7
Level TBA:
Develop and monitor an annual sales
plan
was L7
Level TBA:
Manage specialised areas in customer
management processes
was L7
128

AS AT 01 JULY 2018
Level TBA:
Set sales procedures and policies to
meet business strategic plan
was L7
54.
National Diploma: Marketing Management
22872 National Diploma: Marketing Management
ORIGINATOR
SGB Marketing
FUNCTIONARY
Authority framework
TYPE
CREDITS LEVEL
Based
2024-06-30 2028-06-30
PRE-2009
NQF LEVEL
Level TBA:
L7
Level TBA:
Create a culture of customer service
in the supply chain
L7
Level TBA:
marketing campaign
L7
Level TBA:
Core 10095 Develop a vision for an organisation Level 7 Pre-2009 was 20
L7
Level TBA:
Core 10099 Generate alternative opportunities Level 7 Pre-2009 was 10
L7
129

AS AT 01 JULY 2018
Level TBA:
stakeholder groups
L7
Level TBA:
Manage a marketing unit (Internal
or External)
L7
Level TBA:
marketing plan
L7
Level TBA:
Core 10101 Set marketing ethics policy Level 7 Pre-2009 was 6
L7
Level TBA:
Core 10105 Set research policy Level 7 Pre-2009 was 10
L7
Level TBA:
Core 10104 Sponsor research projects Level 7 Pre-2009 was 10
L7
Communicate at an advanced level Level TBA:
Fundamental 8046 and maintaining interpersonal Level 6 Pre-2009 was 20
relations L6
Level TBA:
Co-ordinate and synergize strategic
marketing plan
L7
Level TBA:
Manage specialised areas in
marketing management
L7
Level TBA:
Elective 10117 Position a market strategy Level 7 Pre-2009 was 40
L7
Level TBA:
Set marketing policy to meet
business strategic plan
L7
55.
National Diploma: Marketing Research
22874 National Diploma: Marketing Research
ORIGINATOR
SGB Marketing
FUNCTIONARY
Authority framework
TYPE
130

AS AT 01 JULY 2018

CREDITS LEVEL
Based
NUMBER
2024-06-30 2028-06-30
PRE-2009
NQF LEVEL
Level TBA:
was L7
Level TBA:
Create a culture of customer service in
the supply chain
was L7
Level TBA:
marketing campaign
was L7
Level TBA:
Core 10095 Develop a vision for an organisation Level 7 Pre-2009 20
was L7
Level TBA:
Core 10099 Generate alternative opportunities Level 7 Pre-2009 10
was L7
Level TBA:
stakeholder groups
was L7
Level TBA:
External)
was L7
Level TBA:
marketing plan
was L7
Level TBA:
Core 10101 Set marketing ethics policy Level 7 Pre-2009 6
was L7
Level TBA:
Core 10105 Set research policy Level 7 Pre-2009 10
was L7
Level TBA:
Core 10104 Sponsor research projects Level 7 Pre-2009 10
was L7
Level TBA:
Communicate at an advanced level and
maintaining interpersonal relations
was L6
131

AS AT 01 JULY 2018
Develop and integrate all aspects of the Level TBA:

Elective 10106 research programme to meet the Level 7 Pre-2009 90
corporate business objectives was L7
Level TBA:
Manage specialised areas in marketing
research
was L7
56.
National Diploma: Marketing Research

20896 National Diploma: Marketing Research
ORIGINATOR
SGB Marketing
FUNCTIONARY
Authority framework
TYPE
CREDITS LEVEL
Based
NUMBER
2024-06-30 2028-06-30
PRE-2009
NQF
LEVEL
LEVEL
Level TBA:
information
was L5
Level TBA:
was L5
Level TBA:
an organisation
was L5
132

AS AT 01 JULY 2018
Level TBA:
was L5
Level TBA:
was L5
Level TBA:
service impact
was L5
Level TBA:
was L5
Level TBA:
decisions
was L5
Level TBA:
was L5
Level TBA:
strategy
was L5
Level TBA:
process
was L5
Level TBA:
providers
was L5
Level TBA:
was L5
Level TBA:
customer service
was L5
Level TBA:
was L5
Level TBA:
organisation
was L5
NQF Level
04
Level TBA:
was L5
Level TBA:
workplace
was L5
133

AS AT 01 JULY 2018

Level TBA:
was L5
situations
Level TBA:
was L5
Level TBA:
Design a Measuring Instrument to gather
the desired information
was L5
Level TBA:
Design samples to represent the desired
population
was L5
Level TBA:
Organise field staff to ensure the desired
data is collected
was L5
Level TBA:
Plan fieldwork to meet required deadlines
and budget
was L5
Level TBA:
Write editing, coding and data processing
instructions for the desired analysis
was L5
57.
National Diploma: Organisational Transformation and Change Management

49076 National Diploma: Organisational Transformation and Change Management
ORIGINATOR
FUNCTIONARY
Authority framework
TYPE
National Diploma Field 03 - Business, Commerce Generic Management
CREDITS LEVEL
Based
NUMBER
134

AS AT 01 JULY 2018
2024-06-30 2028-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
Level TBA:
Apply advanced principles of complexity
Core 116917 Level 5 Pre-2009 12
was L5
Apply principles of knowledge Level TBA:
Core 115405 management to organisational Level 5 Pre-2009 10
transformation was L5
Level TBA:
Apply the basic principles of complexity
Core 116960 Level 5 Pre-2009 12
was L5
Level TBA:
Core 115407 Level 5 Pre-2009 10
was L5
Level TBA:
Apply the principles of employment equity
Core 116927 Level 5 Pre-2009 10
to organisational transformation
was L5
Level TBA:
Establish how a value system underpins
Core 116949 Level 5 Pre-2009 12
was L5
Level TBA:
Implement a programme of diversity
Core 116924 Level 5 Pre-2009 14
was L5
Level TBA:
Implement a value system to effect
Core 116922 Level 5 Pre-2009 12
was L5
Implement an effective change Level TBA:
Core 116925 management programme to achieve Level 5 Pre-2009 12
specified objectives was L5
Level TBA:
Implement an employment equity
Core 116923 Level 5 Pre-2009 14
programme in a company
was L5
Implement skills development as Level TBA:
Core 116926 workplace learning to support Level 5 Pre-2009 12
Level TBA:
Implement skills development in order to
facilitate organisational transformation
was L5
Level TBA:
Core 116928 Manage diversity in the workplace Level 5 Pre-2009 14
was L5
Recognise the transformative elements of Level TBA:
Core 116929 South Africa's Human Resources Level 5 Pre-2009 10
Development legislation was L5
tools 04
135

AS AT 01 JULY 2018
Collect and use data to establish complex

NQF Level
Fundamental 7465 statistical and probability models and solve Level 4 5
04
related problems
Level TBA:
was L5
Level TBA:
Conduct communication within a business
environment
was L5
Level TBA:
Fundamental 12433 Use communication techniques effectively Level 5 Pre-2009 8
was L5
Apply the principles of Employment Equity
Level TBA:
to dealing with terminal or chronic
was L5
workplace
Develop a programme that demonstrates
Level TBA:
effective ways of dealing with the effects
of terminal and chronic illnesses,
was L5
particularly HIV/Aids, in a workplace
Develop a project that provides an audit
Level TBA:
and recommendations with respect to
diversity issues peculiar to a selected
was L5
organisation
Use the principles of employment equity to Level TBA:
Elective 116919 relate corporate social responsibility to Level 5 Pre-2009 10
Level TBA:
Elective 7857 Manage information flow Level 6 Pre-2009 4
was L6
58.
National Diploma: Payroll Administration Services
67229 National Diploma: Payroll Administration Services
ORIGINATOR
SGB Administration
FUNCTIONARY
Authority framework
TYPE
National Diploma Field 03 - Business, Commerce Office Administration
CREDITS LEVEL
136

AS AT 01 JULY 2018

Based
NUMBER
2024-06-30 2028-06-30
PRE-2009
LEVEL
Plan, Organise, Implement and Monitor NQF Level
Work within the Payroll environment 04
Level TBA:
Core 109994 Ascertain Gross Pay Level 5 Pre-2009 15
was L5
Level TBA:
Core 109995 Complete Year End Procedures Level 5 Pre-2009 40
was L5
Level TBA:
Determine individual and aggregate
Core 110008 Level 5 Pre-2009 45
payments
was L5
Level TBA:
service impact
was L5
Monitor and advise on substantive
Level TBA:
conditions of employment and related
rights and obligations in an
was L5
organisation
Level TBA:
Core 110033 Process redundancy documents Level 5 Pre-2009 5
was L5
Apply concepts and principles of Level TBA:
Core 12891 business ethics in the professional Level 6 Pre-2009 5
environment was L6
Level TBA:
Recognise, measure, classify and record
financial and non-financial data
was L6
Analyse and explain the impact of Level TBA:
Fundamental 14522 one`s personal interactive style on Level 5 Pre-2009 6
one`s relationship with a client was L5
Level TBA:
was L5
Level TBA:
was L5
137

AS AT 01 JULY 2018
Level TBA:
was L5
Level TBA:
Produce spreadsheets using accounting
related information technology
was L5
Conduct project documentation
NQF Level
Elective 10137 management to support project Level 4 6
04
processes
Identify, organise and co-ordinate
NQF Level
Elective 10131 project life cycle phases for control Level 4 5
04
purposes
NQF Level
Elective 10980 Induct a new employee Level 4 6
04
Manage individual and team NQF Level
performance 04
Monitor, evaluate and communicate NQF Level
project schedules 04
Process data using information NQF Level
technology 04
Schedule project activities to facilitate NQF Level
effective project execution 04
Develop and implement a business NQF Level
plan 05
Level TBA:
Elective 13015 Draft financial statements Level 5 Pre-2009 12
was L5
Level TBA:
was L5
system
Manage the design, development and Level TBA:
Elective 11906 review of a human resource information Level 5 Pre-2009 3
system was L5
Level TBA:
Elective 13019 Prepare business tax returns Level 5 Pre-2009 12
was L5
Level TBA:
Elective 13020 Prepare personal tax returns Level 5 Pre-2009 10
was L5
Level TBA:
Recruit and select candidates to fill
defined positions
was L5
Level TBA:
Conduct an organisational needs
analysis
was L6
59.
138

AS AT 01 JULY 2018
National Diploma: Project Management

58309 National Diploma: Project Management
ORIGINATOR
FUNCTIONARY
Authority framework
TYPE
National Diploma Field 03 - Business, Commerce and Project Management
Management Studies
CREDITS LEVEL
Based
2024-06-30 2028-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
Demonstrate knowledge and application
NQF Level
Core 242655 of ethical conduct in a business Level 4 4
04
environment
Level TBA:
was L5
Level TBA:
was L5
situations
Demonstrate and apply an understanding Level TBA:
Core 114274 of the Basic Conditions of Employment Act Level 5 Pre-2009 8
(Act 75 of 1997) was L5
Determine the work required to
Level TBA:
accomplish the objectives and organise
the scope of a simple to moderately
was L5
complex project
Develop a preliminary project scope Level TBA:
Core 243823 statement for a simple to moderately Level 5 Pre-2009 12
139

AS AT 01 JULY 2018
Develop a project cost management plan Level TBA:

project was L5
Develop a project quality management Level TBA:
Core 243816 plan for a simple to moderately complex Level 5 Pre-2009 6
project was L5
Develop a project risk management plan Level TBA:
project was L5
Develop an integrated Project Level TBA:
Core 243824 Management plan for a simple to Level 5 Pre-2009 8
Develop an optimised work and resource Level TBA:
Core 243820 schedule for a simple to moderately Level 5 Pre-2009 12
Establish a project or project phase and Level TBA:
Core 243814 its processes for a simple to moderately Level 5 Pre-2009 14
Level TBA:
Evaluate and improve the project team's
performance
was L5
Identify and interpret related legislation Level TBA:
Core 15225 and its impact on the team, department or Level 5 Pre-2009 4
division and ensure compliance was L5
Level TBA:
Manage project communication for a
project
was L5
Level TBA:
Manage stakeholder relations on a
Core 243815 Level 5 Pre-2009 12
project
was L5
Level TBA:
Manage the procurement process for a
Core 243821 Level 5 Pre-2009 10
simple to moderately complex project
was L5
Level TBA:
Monitor team members and measure
effectiveness of performance
was L5
Level TBA:
Negotiate agreements in simple to
moderately complex situations
was L5
Level TBA:
Access, process, adapt and use data from
a wide range of texts
was L5
Level TBA:
Fundamental 115817 Provide and respond to feedback Level 5 Pre-2009 4
was L5
Level TBA:
Fundamental 12433 Use communication techniques effectively Level 5 Pre-2009 8
was L5
140

AS AT 01 JULY 2018
Level TBA:
Apply Functional Value to Engineering
Design
was L5
Level TBA:
was L5
Apply the principles of Employment Equity
Level TBA:
to dealing with terminal or chronic
was L5
workplace
Level TBA:
Build teams to meet set goals and
objectives
was L5
Create and use a range of resources to Level TBA:
Elective 15231 effectively manage teams, sections, Level 5 Pre-2009 4
departments or divisions was L5
Determine project cost and schedule Level TBA:
Elective 243825 performance using earned value Level 5 Pre-2009 20
management techniques was L5
division was L5
Level TBA:
Develop holistic productivity improvement
strategies and plans
was L5
Level TBA:
Devise and apply strategies to establish
and maintain relationships
was L5
Level TBA:
Elective 11907 Draft an employment contract Level 5 Pre-2009 3
was L5
Level TBA:
Facilitate meetings/workshops effectively
to achieve organisational outcomes
was L5
Level TBA:
Harness diversity and build on strengths
of a diverse working environment
was L5
Level TBA:
Identify, select and co-ordinate value
engineering project life cycle phase
was L5
Level TBA:
Implement codes of conduct in the team,
was L5
Level TBA:
Implement training needs for teams and
individuals to upgrade skills levels
was L5
Level TBA:
Elective 11286 Institute disciplinary action Level 5 Pre-2009 8
was L5
Level TBA:
Interpret and manage conflicts within the
workplace
was L5
141

AS AT 01 JULY 2018
Level TBA:
Elective 116928 Manage diversity in the workplace Level 5 Pre-2009 14
was L5
Level TBA:
Elective 7863 Manage staff development Level 5 Pre-2009 6
was L5
Level TBA:
Optimise the safety, health and
environmental protection system
was L5
Level TBA:
Prepare and conduct staff selection
interviews
was L5
Level TBA:
Promote a productivity improvement
strategy
was L5
Level TBA:
Recruit and select candidates to fill
defined positions
was L5
60.
National Diploma: Public Relations Practice
73129 National Diploma: Public Relations Practice
ORIGINATOR
Task Team - Public Relations
FUNCTIONARY
Authority framework
TYPE
National Diploma Field 03 - Business, Commerce and Public Relations
Management Studies
CREDITS LEVEL
Based
2024-06-30 2028-06-30
PRE-2009
LEVEL
142

AS AT 01 JULY 2018
Demonstrate an understanding of the NQF Level

target market 04
Develop and maintain a contact NQF Level
database 04
NQF Level
Core 242840 Make oral presentations Level 4 2
04
NQF Level
Core 242839 Research content for a presentation Level 4 2
04
Level TBA:
Core 252446 Acquire copyright permissions Level 5 Pre-2009 10
was L5
Level TBA:
Apply the principles of ethics to
improve organisational culture
was L5
Level TBA:
Collect and analyse information for
Core 255678 Level 5 Pre-2009 15
research purpose
was L5
Level TBA:
Core 335956 Conduct desktop publishing Level 5 Pre-2009 5
was L5
Level TBA:
Core 335955 Level 5 Pre-2009 10
integrated marketing communication
was L5
Demonstrate and apply an Level TBA:
Core 114278 understanding of the Labour Relations Level 5 Pre-2009 12
Act (Act 66 of 1995) was L5
Level TBA:
Develop an integrated marketing
Core 335958 Level 5 Pre-2009 10
communication campaign
was L5
Level TBA:
Develop, implement and monitor
promotional strategies
was L5
Level TBA:
Display versatile use of the voice for
Core 242727 Level 5 Pre-2009 10
performance
was L5
Level TBA:
Identify intellectual property and
Core 252449 Level 5 Pre-2009 15
materials
was L5
Level TBA:
Implement a corporate social
Core 335963 Level 5 Pre-2009 10
programme
was L5
Level TBA:
Implement a crisis communication
management plan
was L5
Level TBA:
Interpret and manage conflicts within
the workplace
was L5
Level TBA:
Interview for a variety of journalistic
purposes
was L5
143

AS AT 01 JULY 2018
Level TBA:
Negotiate agreements in simple to
moderately complex situations
was L5
Level TBA:
Core 335996 Plan a public relations programme Level 5 Pre-2009 12
was L5
Level TBA:
Core 335960 Prepare a research brief Level 5 Pre-2009 5
was L5
Level TBA:
Core 252038 Prepare and manage a budget Level 5 Pre-2009 5
was L5
Level TBA:
Propose tactics for protecting
Core 252443 Level 5 Pre-2009 15
intellectual property
was L5
Level TBA:
Utilise communication and information
Core 251963 Level 5 Pre-2009 10
management systems
was L5
Level TBA:
Write technical text within a specific
Core 115081 Level 6 Pre-2009 10
field
was L6
Level TBA:
Apply the principles of knowledge
management
was L5
Level TBA:
Fundamental 117539 Assess the quality of written text Level 5 Pre-2009 5
was L5
Level TBA:
Develop, implement and evaluate a
project plan
was L5
Level TBA:
was L5
Develop plans to manage sponsorship NQF Level
for a recreation programme 04
Analyse and make decisions for the Level TBA:
Elective 119171 development and selection of a specific Level 5 Pre-2009 8
consulting model was L5
Level TBA:
Apply financial practices and ratio
analysis
was L5
Level TBA:
financial/investor relations
was L5
Level TBA:
public affairs
was L5
144

AS AT 01 JULY 2018
Level TBA:
application of mass communication
was L5
Level TBA:
Elective 115394 Develop a consulting service ethic Level 5 Pre-2009 5
was L5
Level TBA:
Develop and maintain effective working
relationship with clients
was L5
Level TBA:
contract
was L5
Level TBA:
Elective 336017 Manage media relations Level 5 Pre-2009 8
was L5
Level TBA:
Participate in the clarification of issues
regarding a consulting engagement
was L5
Level TBA:
Elective 336021 Plan and organise a media conference Level 5 Pre-2009 6
was L5
Level TBA:
Prepare employee communication
materials
was L5
Level TBA:
Provide administrative support within a
consulting context
was L5
Level TBA:
Research and provide after sales
service of the consulting engagement
was L5
Level TBA:
Elective 117515 Tender for projects Level 5 Pre-2009 7
was L5
Level TBA:
Elective 115404 Understand the business of consulting Level 5 Pre-2009 8
was L5
61.
National Certificate: Hairdressing
65750 National Certificate: Hairdressing
ORIGINATOR
SGB Hairdressing Cosmetology and Beauty
FUNCTIONARY
The individual Primary or Delegated Quality Assurance SFAP - Sub-framework Assignment
Functionary for each Learning Programme recorded Pending
against this qualification is shown in the table at the
end of this report.
145

AS AT 01 JULY 2018

TYPE
CREDITS LEVEL
Based
2022-06-30 2025-06-30
PRE-2009 NQF NQF
LEVEL LEVEL
NQF
Core 262629 Perform hair styling techniques Level 2 Level 10
02
NQF
Core 262628 Pincurl and Fingerwave hair Level 2 Level 10
02
NQF
Shampoo, condition and treat
scalp and hair
02
Demonstrate, monitor and

NQF
manage deportment and the
importance of image in the
03
workplace
NQF
Explain employment in a specific
occupation
03
NQF
Identify disorders of the skin
and hair
03
NQF
Maintain sanitation in a salon
environment
03
Market retail products and NQF

Core 262626 services in the salon Level 3 Level 6
environment 03
146

AS AT 01 JULY 2018
NQF
Prepare for and finish off salon
services
03
NQF
Provide reception and
administrative services
03
NQF
Access and use information from
texts
02
Apply basic knowledge of

statistics and probability to NQF
Fundamental 9009 influence the use of data and Level 2 Level 3
procedures in order to 02
investigate life related problems
Demonstrate understanding of NQF

Fundamental 7480 rational and irrational numbers Level 2 Level 3
and number systems 02
Identify, describe, compare,

NQF
classify, explore shape and
motion in 2-and 3-dimensional
02
shapes in different contexts
NQF
communication
02
Use language and NQF

Fundamental 119460 communication in occupational Level 2 Level 5
learning programmes 02
Use mathematics to investigate

NQF
and monitor the financial
aspects of personal and
02
community life
Work with a range of patterns NQF

Fundamental 9007 and functions and solve Level 2 Level 5
problems 02
NQF
Write/present for a defined
context
02
NQF
Elective 15091 Plan to manage one`s time Level 1 Level 3
01
147

AS AT 01 JULY 2018
Maintain a safe and secure NQF

Elective 114912 wholesale and retail Level 2 Level 10
environment 02
NQF
Neutralise perms and apply after
care to hair
02
NQF
Operate a computer in a
Wholesale/Retail outlet
02
NQF
Perform advanced massage in a
hairdressing environment
02
NQF
Perform an elementary hair
cutting service
02
NQF
Remove hair colouring and apply
after care to hair
02
NQF
Use electronic mail to send and
receive messages
02
Apply knowledge of HIV/AIDS to NQF

Elective 244574 a specific business sector and a Level 3 Level 4
workplace 03
NQF
Elective 262605 Perform a hair relaxing service Level 3 Level 12
03
NQF
Perform hair braiding and
dreadlock techniques
03
NQF
Use a web browser in a business
environment
03
LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 72009 & 64689
62.
National Certificate: Hairdressing

148

AS AT 01 JULY 2018
65749 National Certificate: Hairdressing

ORIGINATOR
FUNCTIONARY
against this qualification is shown in the table at the end of
this report.
TYPE
CREDITS LEVEL
Based
NUMBER
2022-06-30 2025-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF
Core 262593 Cut and shape gents hair Level 3 Level 15
03
NQF
Core 262585 Cut and shape ladies hair Level 3 Level 15
03
NQF
Core 262606 Perform a hair colouring service Level 3 Level 10
03
NQF
Core 262605 Perform a hair relaxing service Level 3 Level 12
03
NQF
Core 262563 Prepare for and finish off salon services Level 3 Level 4
03
NQF
Core 262604 Style long hair Level 3 Level 10
03
149

AS AT 01 JULY 2018
NQF
03
NQF
03
NQF
03
NQF
03
NQF
03
NQF
03
NQF
Elective 262562 Neutralise perms and apply after care to hair Level 2 Level 6
02
NQF
Operate a computer in a Wholesale/Retail
outlet
02
NQF
Perform advanced massage in a hairdressing
environment
02
NQF
Use electronic mail to send and receive
messages
02
NQF
Apply knowledge of HIV/AIDS to a specific
business sector and a workplace
03
NQF
03
NQF
Elective 262608 Perform a hot towel and shaving service Level 3 Level 6
03
NQF
Elective 262564 Perform a make-up service Level 3 Level 10
03
NQF
Perform hair braiding and dreadlock
techniques
03
150

AS AT 01 JULY 2018
NQF
environment
03
NQF
04
63.
Further Education and Training Certificate: Hairdressing
65729 Further Education and Training Certificate: Hairdressing
ORIGINATOR
FUNCTIONARY
this report.
TYPE
Training Cert
CREDITS LEVEL
Based
NUMBER
2022-06-30 2025-06-30
PRE-2009
NQF
LEVEL
LEVEL
NQF
Perform hair braiding and dreadlock
techniques
03
NQF
Core 262563 Prepare for and finish off salon services Level 3 Level 4
03
151

AS AT 01 JULY 2018
NQF
04
NQF
04
NQF
Core 262501 Perform a hair perming service Level 4 Level 12
04
NQF
Core 262584 Perform an advanced hair colouring service Level 4 Level 12
04
NQF
Core 114592 Produce business plans for a new venture Level 4 Level 8
04
NQF
Research and plan for the equipping of a
salon
04
NQF
Supervise the functions of a hairdressing
salon
04
NQF
03
NQF
03
NQF
03
NQF
03
NQF
04
problems
texts 04
NQF
of texts
04
NQF
04
152

AS AT 01 JULY 2018
NQF
contexts
04
NQF
Apply knowledge of HIV/AIDS to a specific
business sector and a workplace
03
NQF
03
NQF
Elective 262608 Perform a hot towel and shaving service Level 3 Level 6
03
NQF
Elective 262564 Perform a make-up service Level 3 Level 10
03
NQF
environment
03
NQF
Elective 262499 Apply hairdressing competition techniques Level 4 Level 12
04
NQF
Elective 262498 Perform a hair extension service Level 4 Level
04
64.
National Diploma: Health and Skincare
58310 National Diploma: Health and Skincare
ORIGINATOR
SGB Integrated Health Professions
FUNCTIONARY
this report.
TYPE
Advanced Certificate Field 09 - Health Sciences and Promotive Health and Developmental
Social Services Services
CREDITS LEVEL
Undefined 266 Level 5 NQF Level 06 Regular-ELOAC
NUMBER
153

AS AT 01 JULY 2018

2022-06-30 2026-06-30
LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 65112
65.
Further Education and Training Certificate: Generic Management
57712 Further Education and Training Certificate: Generic Management
ORIGINATOR
FUNCTIONARY
this report.
TYPE
CREDITS LEVEL
Based
NUMBER
2024-06-30 2027-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF
Core 242824 Apply leadership concepts in a work context Level 4 Level 12
04
NQF
Apply the organisation's code of conduct in a
work environment
04
154

AS AT 01 JULY 2018
NQF
Core 242816 Conduct a structured meeting Level 4 Level 5
04
NQF
Employ a systematic approach to achieving
objectives
04
NQF
Identify responsibilities of a team leader in
ensuring that organisational standards are met
04
NQF
Core 242810 Manage Expenditure against a budget Level 4 Level 6
04
NQF
Monitor the level of service to a range of
customers
04
NQF
Core 242819 Motivate and Build a Team Level 4 Level 10
04
NQF
Core 242811 Prioritise time and work for self and team Level 4 Level 5
04
NQF
Solve problems, make decisions and implement
solutions
04
NQF
03
NQF
03
NQF
03
NQF
03
Apply knowledge of statistics and probability to NQF

Fundamental 9015 critically interrogate and effectively communicate Level 4 Level 6
findings on life related problems 04
155

AS AT 01 JULY 2018
NQF
Engage in sustained oral/signed communication
and evaluate spoken/signed texts
04
NQF
Read/view, analyse and respond to a variety of
texts
04

Fundamental 9016 motion in 2-and 3-dimensional space in different Level 4 Level 4
contexts 04
Use mathematics to investigate and monitor the NQF

Fundamental 7468 financial aspects of personal, business, national Level 4 Level 6
and international issues 04
NQF
Use the writing process to compose texts
required in the business environment
04
NQF
Fundamental 119459 Write/present/sign for a wide range of contexts Level 4 Level 5
04
Learning Programme Title
Further Education and Training Certificate: Administration Management: 58344
Develop administrative procedures in a selected NQF

organisation Level 04
Describe and assist in the control of fraud in a office NQF

NQF
Elective 110009 Manage administration records Level 4 4
Level 04
NQF
Elective 109999 Manage service providers in a selected organisation Level 4 5
Level 04
Level
Apply efficient time management to the work of a TBA: Pre-
department/division/section 2009 was
L5
NQF
Elective 242812 Induct a member into a team Level 3 4
Level 03
Demonstrate understanding of HIV/AIDS and its NQF

impact on the workplace Level 03
156

AS AT 01 JULY 2018
NQF
Elective 242820 Maintain records for a team Level 3 4
Level 03
Identify and explain the core and support functions NQF

of an organisation Level 03
Explain the contribution made by own area of NQF

responsibility to the overall organisational strategy Level 04
Describe the relationship of junior management to NQF

other management roles Level 04
Identify and describe disaster related risks and

NQF
Elective 251960 threatening situations utilizing basic disaster Level 3 5
Level 03
management concepts and indigenous knowledge
NQF
Elective 11473 Manage individual and team performance Level 4 8
Level 04
NQF
Elective 242840 Make oral presentations Level 4 2
Level 04
Further Education and Training Certificate: Generic Management: General

Management :74630
NQF
Elective 242812 Induct a member into a team Level 3 4
Level 03
Demonstrate understanding f HIV/AIDS and its NQF

impact on the workplace Level 03
NQF
Elective 242820 Maintain records for a team Level 3 4
Level 03
Identify and explain the core and support functions NQF

of an organisation Level 03
Explain the contribution made by own area of NQF

responsibility to the overall organisational strategy Level 04
Describe the relationship of junior management to NQF

the other management roles Level 04
Identify and describe disaster related risks and

NQF
Elective 251960 threatening situations utilizing basic disaster Level 3 5
Level 03
management concepts and indigenous knowledge
NQF
Elective 11473 Manage individual and team performance Level 4 8
Level 04
157

AS AT 01 JULY 2018
Demonstrate knowledge and application of the

Occupational Health and Safety Act, 85 of 1993 NQF
(OHSA) (as amended) and the responsibilities of Level 04
management in terms of the Act
Demonstrate basic understanding of the Primary NQF

labour legislation that impacts on a business unit Level 04
Apply occupational health, safety and environmental NQF

principles Level 03
NQF
Level 04
Further Education and Training Certificate: Generic Management: Salon Management:

80746
NQF
Elective 114592 Produce business plans for a new venture Level 4 8
Level 04
NQF
Elective 262500 Research and plan for the equipping of a salon Level 4 6
Level 04
NQF
Elective 262519 Supervise the functions of a hairdressing salon Level 4 8
Level 04
66.
Further Education and Training Certificate: Business Administration Services
61595 Further Education and Training Certificate: Business Administration Services
ORIGINATOR
SGB Administration
FUNCTIONARY
Functionary for each Learning Programme recorded against this Pending
qualification is shown in the table at the end of this report.
TYPE
Further Ed and Field 03 - Business, Commerce and Office Administration
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL QUAL CLASS
NQF
LEVEL
158

AS AT 01 JULY 2018

Based
NUMBER
06120/18
2022-06-30 2025-06-30
PRE-2009
NQF LEVEL
Achieve personal effectiveness in NQF Level

Analyse new developments

reported in the media that could NQF Level
impact on a business sector or 04
industry
Apply the budget function in a NQF Level

business unit 04
NQF Level
Core 10022 Comply with organisational ethics Level 4 4
04
NQF Level
Core 14552 Contract service providers Level 4 3
04
Describe and apply the

NQF Level
Core 13945 management of stock and fixed Level 4 2
04
assets in a business unit
Describe and assist in the control NQF Level

of fraud in an office environment 04
Develop administrative procedures NQF Level

in a selected organisation 04
Display cultural awareness in

NQF Level
Core 7791 dealing with customers and Level 4 4
04
colleagues
NQF Level
Core 110009 Manage administration records Level 4 4
04
Manage service providers in a NQF Level

159

AS AT 01 JULY 2018
Present information in report NQF Level

format 04
NQF Level
04
Apply efficient time management Level TBA:

Core 15234 to the work of a Level 5 Pre-2009 4
department/division/section was L5
Accommodate audience and

NQF Level
Fundamental 8968 context needs in oral Level 3 5
03
communication
NQF Level
03
Interpret and use information from NQF Level

texts 03
Write texts for a range of NQF Level


probability to critically interrogate NQF Level
and effectively communicate 04
findings on life related problems
Engage in sustained oral

NQF Level
04
spoken texts
Measure, estimate & calculate

physical quantities & explore,
critique & prove geometrical
NQF Level
Fundamental 12417 relationships in 2 and 3 Level 4 4
04
dimensional space in the life and
workplace of adult with increasing
responsibilities
Read analyse and respond to a NQF Level

variety of texts 04

and monitor the financial aspects NQF Level
of personal, business, national and 04
international issues
Use the writing process to

NQF Level
Fundamental 12153 compose texts required in the Level 4 5
04
160

AS AT 01 JULY 2018
NQF Level
04
Co-ordinate meetings, minor NQF Level

events and travel arrangements 03
Describe how to manage workplace NQF Level

relationships 03
NQF Level
Elective 13928 Monitor and control reception area Level 3 4
03
Outline the legal environment of a NQF Level

selected industry 03
Process incoming and outgoing NQF Level

telephone calls 03
Apply a range of project NQF Level

management tools 04
Apply comprehension skills to

NQF Level
Elective 12154 engage oral texts in a business Level 4 5
04
environment
Apply comprehension skills to

NQF Level
Elective 12155 engage written texts in a business Level 4 5
04
environment
Describe features, advantages and

NQF Level
Elective 10324 benefits of a range of products or Level 4 6
04
services
Explore strategies to retain or

NQF Level
Elective 14319 expand existing business in the Level 4 3
04
insurance/investment industry
Identify and analyse customer and

NQF Level
Elective 10331 market related trends impacting on Level 4 10
04
Contact Centres
NQF Level
Elective 10026 Identify expertise and resources Level 4 3
04
Identify internal and external NQF Level

stakeholders 04
Implement project administration

NQF Level
Elective 10139 processes according to Level 4 5
04
requirements
161

AS AT 01 JULY 2018
Interpret basic financial NQF Level

statements 04
Maintain a preventative NQF Level

maintenance programme 04
NQF Level
04
Manage service providers in a NQF Level

micro-lending institution 04
NQF Level
Elective 7836 Monitor customer satisfaction Level 4 3
04
Participate in the implementation

NQF Level
Elective 10983 and utilisation of equity related Level 4 5
04
processes
NQF Level
Elective 9244 Plan and conduct meetings Level 4 4
04
NQF Level
Elective 7825 Process financial transactions Level 4 16
04
Recruit and select candidates to fill NQF Level

defined positions 04
NQF Level
Elective 8607 Support event co-ordination Level 4 20
04

New Level
Elective 10171 Level 5 Assignment 3
Pend.
system
Support the project environment New Level

Elective 10149 and activities to deliver project Level 5 Assignment 14
objectives Pend.
67.
Further Education and Training Certificate: Contact Centre Operations

93996 Further Education and Training Certificate: Contact Centre Operations
ORIGINATOR
SGB Marketing
FUNCTIONARY
162

AS AT 01 JULY 2018

Functionary for each Learning Programme recorded against Pending
this qualification is shown in the table at the end of this
report.
TYPE
Further Ed and Field 03 - Business, Commerce and Marketing
CREDITS LEVEL
Based
2022-06-30 2025-06-30
PRE-2009 NQF
NQF LEVEL LEVEL
NQF
Comply with service levels as set out
in a Contact Centre Operation
04
Describe features, advantages and NQF

Core 10324 benefits of a range of products or Level 4 Level 6
services 04
NQF
Core 10326 Identify customers of Contact Centres Level 4 Level 4
04
Implement Contact Centre specific NQF

Core 10323 sales techniques to generate sales Level 4 Level 12
through a Contact Centre 04
NQF
Monitor and maintain performance
standards in a Contact Centre
04
NQF
Provide coaching to personnel within a
Contact Centre
04
NQF
Retrieve and correlate statistical data
applicable to Contact Centres
04
163

AS AT 01 JULY 2018
NQF
Accommodate audience and context
needs in oral/signed communication
03
NQF
Interpret and use information from
texts
03
NQF
03
NQF
03

NQF
probability to critically interrogate and
effectively communicate findings on
04
life related problems

Fundamental 119462 communication and evaluate Level 4 Level 5
spoken/signed texts 04
NQF
Read/view, analyse and respond to a
variety of texts
04
Represent analyse and calculate shape NQF

Fundamental 9016 and motion in 2-and 3-dimensional Level 4 Level 4
space in different contexts 04

NQF
monitor the financial aspects of
personal, business, national and
04
international issues
Use the writing process to compose NQF

Fundamental 12153 texts required in the business Level 4 Level 5
environment 04
NQF
contexts
04
Identify and analyse customer and NQF

Elective 10331 market related trends impacting on Level 4 Level 10
Contact Centres 04
164

AS AT 01 JULY 2018
NQF
Implement and co-ordinate campaigns
within Contact Centres
04
Implement and co-ordinate Contact NQF

Elective 10328 Centre activities in a commercial Level 4 Level 18
environment 04
Implement and co-ordinate Contact NQF

Elective 10329 Centre activities in an emergency Level 4 Level 18
environment 04
68.
Further Education and Training Certificate: Event Support

67461 Further Education and Training Certificate: Event Support
ORIGINATOR
SGB Travel, Tourism and Events
FUNCTIONARY
against this qualification is shown in the table at the end
of this report.
TYPE
Further Ed and Training Field 11 - Services Hospitality, Tourism, Travel, Gaming and
Cert Leisure
CREDITS LEVEL
Based
2022-06-30 2025-06-30
PRE-2009 NQF NQF
LEVEL LEVEL
Identify and explain the core and NQF

Core 242814 support functions of an Level 3 Level 6
organisation 03
165

AS AT 01 JULY 2018
NQF
Plan and conduct basic research
in an office environment
03
Prepare and process documents NQF

Core 13932 for financial and banking Level 3 Level 5
processes 03
Adhere to professional conduct

NQF
and business ethics in a Public
Relations and Communication
04
environment
Assist with tasks related to NQF

Core 115409 marketing, market research and Level 4 Level 7
promotions 04
NQF
04
NQF
Conduct events support services
within specific event genres
04
NQF
Core 244335 Conduct security at an event Level 4 Level 5
04
NQF
04
NQF
Core 260177 Function in the events industry Level 4 Level 8
04
NQF
Minimise and manage safety and
emergency incidents
04
NQF
Prioritise time and work for self
and team
04
NQF
Provide logistical support for an
event
04
NQF
Provide operational support for a
minor event
04
166

AS AT 01 JULY 2018
NQF
Relate diversity to customer
service
04
Accommodate audience and NQF

Fundamental 119472 context needs in oral/signed Level 3 Level 5
communication 03
NQF
Interpret and use information
from texts
03
Use language and communication NQF

Fundamental 119467 in occupational learning Level 3 Level 5
programmes 03
NQF
Write/present/sign texts for a
range of communicative contexts
03

NQF
probability to critically interrogate
and effectively communicate
04

NQF
Read/view, analyse and respond
to a variety of texts
04
Represent analyse and calculate

NQF
shape and motion in 2-and 3-
dimensional space in different
04
contexts

programmes 04

NQF
and monitor the financial aspects
of personal, business, national
04
and international issues
NQF
Write/present/sign for a wide
range of contexts
04
167

AS AT 01 JULY 2018
Apply knowledge of basic NQF

Elective 117111 accounting principles to financial Level 3 Level 4
services 03
Apply knowledge of self and NQF

Elective 13912 team in order to develop a plan Level 3 Level 5
to enhance team performance 03
NQF
Assemble, install and dismantle
exhibition stands
03
NQF
Co-ordinate meetings, minor
events and travel arrangements
03

NQF
workplace, and its effects on a
business sub-sector, own
03
organisation and a specific
workplace
Identify causes of stress and NQF

Elective 244589 techniques to manage it in the Level 3 Level 2
workplace 03
NQF
Operate a computer workstation
in a business environment
03
NQF
Perform build up and breakdown
functions
03
Use a Graphical User Interface NQF

Elective 116936 (GUI)-based database application Level 3 Level 3
to work with simple databases 03
Use a Graphical User Interface

NQF
(GUI)-based presentation
application to enhance
03
presentation appearance
Use a Graphical User Interface

NQF
(GUI)-based spreadsheet
application to solve a given
03
problem
Apply administrative skills and NQF

Elective 243298 knowledge in a sport Level 4 Level 11
organisation 04
168

AS AT 01 JULY 2018
NQF
Apply values and ethics to a sport
organisation
04
NQF
Conduct volunteer services in a
specific environment
04
NQF
Create, improvise and organize
sport activities
04
NQF
Interpret basic financial
statements
04
NQF
Elective 243300 Lead a community sport activity Level 4 Level 12
04
Manage a simple event or NQF

Elective 243614 community recreation Level 4 Level 12
programme 04
NQF
Manage Expenditure against a
budget
04
NQF
Elective 242819 Motivate and Build a Team Level 4 Level 10
04
Perform financial planning and NQF

Elective 114738 control functions for a small Level 4 Level 6
business 04
NQF
Promote sport activity in a
community
04
NQF
Record business financial
transactions
04
NQF
Elective 120379 Work as a project team member Level 4 Level 8
04
Co-ordinate public relations and Level

Elective 254454 liaison with the media for Level 5 TBA: 5
athletes and sport teams Pre-
2009
169

AS AT 01 JULY 2018
was
L5
Level
TBA:
Organise and administer a sport Pre-
tournament 2009
was
L5
69.
Further Education and Training Certificate: Marketing

67464 Further Education and Training Certificate: Marketing
ORIGINATOR
SGB Marketing
FUNCTIONARY
of this report.
TYPE
Further Ed and Training Field 03 - Business, Commerce Marketing
Cert and Management Studies
CREDITS LEVEL
Based
2022-06-30 2025-06-30
PRE-2009 NQF NQF
LEVEL LEVEL
NQF
Apply marketing team work
strategies
04
170

AS AT 01 JULY 2018
Comply with legal requirements NQF

Core 252216 and organisational and Level 4 Level 4
professional codes of conduct 04
NQF
Comply with organisational
ethics
04
NQF
Deal with brand, product and
service promotions
04
NQF
product positioning
04

Core 252211 the competitive environment and Level 4 Level 6
product positioning 04
NQF
the target market
04
NQF
Handle a range of customer
complaints
04
NQF
Identify and use marketing
resources to meet objectives
04
NQF
Core 252195 Identify expertise and resources Level 4 Level 3
04
NQF
Identify internal and external
stakeholders
04
NQF
Identify potential and existing
customers of the business
04
NQF
Instil in oneself a personal
marketing culture
04
NQF
Liaise with a range of customers
of a business
04
171

AS AT 01 JULY 2018
NQF
Meet marketing performance
standards
04
Monitor marketing information NQF

Core 252204 flow and collect and process Level 4 Level 4
marketing data 04

communication 03
NQF
from texts
03

programmes 03
Write/present/sign texts for a NQF

Fundamental 119465 range of communicative Level 3 Level 5
contexts 03

NQF
probability to critically interrogate
and effectively communicate
04

NQF
04

NQF
04
contexts

programmes 04

NQF
and monitor the financial aspects
of personal, business, national
04
and international issues
172

AS AT 01 JULY 2018
NQF
range of contexts
04
NQF
Attend briefing and return work
on deadline
04
Carry out marketing NQF

Elective 252213 administration within agreed Level 4 Level 6
parameters 04
Conduct follow-up with NQF

Elective 252214 customers to evaluate Level 4 Level 6
satisfaction levels 04
Demonstrate an understanding NQF

Elective 252192 and define the nature and role of Level 4 Level 6
marketing communications 04

Elective 252198 creative principles of marketing Level 4 Level 6
communications 04
Describe features, advantages NQF

Elective 252196 and benefits of products and Level 4 Level 4
services 04
NQF
Elective 252190 Edit, code and capture data Level 4 Level 5
04
NQF
Explain and implement the direct
mail production process
04
NQF
Elective 252205 Follow sampling requirements Level 4 Level 5
04
NQF
Implement activity plans to meet
agreed deadlines
04
NQF
Liaise and interact with direct
marketing role players
04
NQF
Elective 242819 Motivate and Build a Team Level 4 Level 10
04
173

AS AT 01 JULY 2018
NQF
Elective 252208 Record raw data Level 4 Level 3
04
NQF
Set up mechanisms for response
handling
04
NQF
Supervise customer service
standards
04
Use the writing process to NQF

Elective 12153 compose texts required in the Level 4 Level 5
Level
TBA:
Describe and apply conceptual
Pre-
Elective 252219 processes in a marketing Level 5 8
2009
communication context
was
L5
70.
Further Education and Training Certificate: Payroll Administration Services

93995 Further Education and Training Certificate: Payroll Administration Services
ORIGINATOR
SGB Administration
FUNCTIONARY
of this report.
Further Ed and Training Field 03 - Business, Commerce Office Administration
Cert and Management Studies
CREDITS LEVEL
Based
NUMBER
174

AS AT 01 JULY 2018

2022-06-30 2025-06-30
PRE-2009 NQF NQF
LEVEL LEVEL
NQF
Apply the principles of customer
care in client interactions
04
Demonstrate an understanding
NQF
of statutory legislation and
requirements relating to payroll
04
administration
Generate information and NQF

Core 263374 reports for internal and external Level 4 Level 10
use 04
Plan, organise, implement and NQF

Core 263396 monitor work within the payroll Level 4 Level 10
environment 04
NQF
Process data using information
technology
04
NQF
Record and validate input
variations on employee records
04
NQF
Solve problems, make decisions
and implement solutions
04
Level
TBA:
Pre-
Core 263398 Ascertain gross pay Level 5 15
2009
was
L5
Level
TBA:
Demonstrate an understanding
Pre-
Core 8648 of professional values and Level 5 4
2009
ethics
was
L5
175

AS AT 01 JULY 2018

communication 03
NQF
from texts
03

Write/present/sign texts for a NQF

Fundamental 119465 range of communicative Level 3 Level 5
contexts 03
Apply knowledge of statistics

and probability to critically NQF
Fundamental 9015 interrogate and effectively Level 4 Level 6
communicate findings on life 04
related problems

NQF
04

NQF
04
contexts


and monitor the financial NQF
Fundamental 7468 aspects of personal, business, Level 4 Level 6
national and international 04
issues
NQF
range of contexts
04
NQF
Elective 264374 Capture payroll data Level 3 Level 6
03
176

AS AT 01 JULY 2018
Demonstrate a basic
NQF
understanding of legislation and
related role players applicable to
03
the payroll environment

Elective 264371 of the purpose of the payslip Level 3 Level 6
and its components 03

Elective 10170 employment relations in an Level 3 Level 3
organisation 03
Identify and demonstrate

understanding of different types NQF
Elective 264377 of employment contracts and Level 3 Level 8
how this impacts payroll 03
administration

Elective 264339 of critical ethical values in a Level 4 Level 8
payroll environment 04
Explain the contribution made

NQF
by own area of responsibility to
the overall organisational
04
strategy
Formulate and implement an

NQF
action plan to improve
productivity within an
04
organisational unit
NQF
Manage individual and team
performance
04
NQF
Prioritise time and work for self
and team
04
Level
TBA:
Determine individual and Pre-
aggregate payments 2009
was
L5
71.
177

AS AT 01 JULY 2018
General Education and Training Certificate: Adult Basic Education and Training
71751 General Education and Training Certificate: Adult Basic Education and Training
ORIGINATOR
Task Team - Adult Basic Education and Training
FUNCTIONARY
The individual Primary or Delegated Quality Assurance SFAP - Sub-framework Assignment Pending
Functionary for each Learning Programme recorded
end of this report.
National Certificate Field 05 - Education, Adult Learning
Training and
Development
ABET BAND MINIMU PRE-2009 NQF LEVEL QUAL CLASS
M NQF
CREDITS LEVEL
Undefined 120 Level 1 NQF Level 01 Regular-Unit Stds Based
REGISTRATION STATUS SAQA REGISTRATIO REGISTRATION END DATE
DECISIO N START DATE
N
NUMBER
06120/18
2022-06-30 2025-06-30
PRE-
2009 CREDIT
ID UNIT STANDARD TITLE NQF LEVEL
NQF S
LEVEL
Core 14659 factors that contribute towards Level 1 NQF Level 01 4
healthy living
Core 14569 how to participate effectively in the Level 1 NQF Level 01 3
workplace
Core 14656 sexuality and sexually transmitted Level 1 NQF Level 01 5
infections including HIV/AIDS
Demonstrate knowledge of diversity

Core 14664 within different relationships in the Level 1 NQF Level 01 3
South African society
178

AS AT 01 JULY 2018
Demonstrate knowledge of self in

order to understand one`s identity
Core 14661 and role within the immediate Level 1 NQF Level 01 3
community and South African
society
Identify security, safety and

Core 113966 environmental risks in the local Level 1 NQF Level 01 6
environment
Core 15092 Plan and manage personal finances Level 1 NQF Level 01 5
Core 15091 Plan to manage one`s time Level 1 NQF Level 01 3
Analyse cultural products and

Fundamental 7464 processes as representations of Level 1 NQF Level 01 2
shape, space and time
Critically analyse how mathematics is

Fundamental 7449 used in social, political and economic Level 1 NQF Level 01 2
relations
Describe and represent objects in

Fundamental 119373 terms of shape, space and Level 1 NQF Level 01 5
measurement
Describe, represent and interpret

Fundamental 7452 mathematical models in different Level 1 NQF Level 01 6
contexts
Engage in a range of
speaking/signing and listening
Fundamental 119635 Level 1 NQF Level 01 6
interactions for a variety of
purposes
Evaluate and solve data handling

Fundamental 119364 and probability problems within Level 1 NQF Level 01 5
given contexts
Explore and use a variety of

strategies to learn
Read/view and respond to a range

of text types
Work with measurement in a variety

of contexts
Work with numbers; operations with

Fundamental 119362 numbers and relationships between Level 1 NQF Level 01 4
numbers
179

AS AT 01 JULY 2018
Work with patterns in various

contexts
Write/Sign for a variety of different

purposes
VOCATIONAL SPECIALISATION; SMALL, MEDIUM AND MICRO ENTERPRISE (SMME)
Demonstrate an
understanding of
entrepreneurship
Elective 10006 Level 1 NQF Level 01 2
and develop
entrepreneurial
qualities
Write and present a

Elective 10008 simple business Level 1 NQF Level 01 7
plan
Demonstrate the
ability to start and
run a business and
adapt to a changing
business
environment
Identify, analyse
Elective 10007 and select business Level 1 NQF Level 01 3
opportunities
Install a Personal
Computer (PC)
peripheral device, in
a GUI environment
Maintain records and

give reports about
babies, toddlers and
young children
Managing files in a
Graphical User
Interface (GUI)
environment
Operate a personal
computer system
180

AS AT 01 JULY 2018
Perform basic life

Elective 119567 support and first aid Level 1 NQF Level 01 5
procedures
Prepare an
environment for
babies, toddlers and
young children

Interface (GUI)-
based presentation
application to create
and edit slide
presentations

Interface (GUI)-
Elective 116938 based word Level 1 NQF Level 01 4
processor to create
and edit documents
Use generic
functions in a
Elective 117902 Graphical User Level 1 NQF Level 01 4
Interface (GUI)-
environment
Assist the client and

significant others to
manage home based
health care
Conduct basic
Elective 14353 financial Level 2 NQF Level 02 3
transactions
Interact with babies,

Elective 244262 toddlers and young Level 2 NQF Level 02 5
children
Demonstrate an
understanding of
basic accounting
practices
Demonstrate
knowledge of the
Elective 119559 provision and Level 1 NQF Level 01 10
implementation of
primary health care
181

AS AT 01 JULY 2018
Develop and use

Elective 9357 keyboard skills to Level 1 NQF Level 01 4
enter text
Identify and discuss

different types of
business and their
legal implications
72.
National Certificate: Management and Administration
84226 National Certificate: Management and Administration
ORIGINATOR
SGB Administration
FUNCTIONARY
Functionary for each Learning Programme recorded against
report.
CREDITS LEVEL
REGISTRATION STATUS SAQA REGISTRATION REGISTRATION END
DECISION START DATE DATE
NUMBER
2022-06-30 2025-06-30
73.
National Certificate: Business Administration Services

67465 National Certificate: Business Administration Services
ORIGINATOR
SGB Administration
182

AS AT 01 JULY 2018

FUNCTIONARY
Functionary for each Learning Programme recorded against this
CREDITS LEVEL
Based
2022-06-30 2025-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF
Demonstrate ability to use the World
Wide Web
02
NQF
02
NQF
Co-ordinate meetings, minor events and
travel arrangements
03

Core 10170 employment relations in an Level 3 Level 3
organisation 03
NQF
Core 7785 Function in a business environment Level 3 Level 4
03
NQF
Core 7860 Introduce new staff to the workplace Level 3 Level 1
03
183

AS AT 01 JULY 2018
NQF
Core 7706 Maintain a Booking System Level 3 Level 3
03
NQF
Core 7796 Maintain a secure working environment Level 3 Level 1
03
NQF
Core 13937 Monitor and control office supplies Level 3 Level 2
03
NQF
Monitor and control the maintenance of
office equipment
03
NQF
Plan and conduct basic research in an
office environment
03
NQF
Plan and prepare meeting
communications
03
NQF
03
NQF
Produce and use spreadsheets for
business
03
NQF
Produce word processing documents for
business
03
NQF
Use communication skills to handle and
resolve conflict in the workplace
03
NQF
Demonstrate an understanding of a
selected business environment
04
NQF
needs in oral communication
03
NQF
Communicate verbally and non-verbally
in the workplace
03
184

AS AT 01 JULY 2018

use of different number bases and NQF
Fundamental 9010 measurement units and an awareness Level 3 Level 2
of error in the context of relevant 03
calculations
Describe, apply, analyse and calculate NQF

Fundamental 9013 shape and motion in 2-and 3- Level 3 Level 4
dimensional space in different contexts 03
NQF
texts
03
NQF
Investigate life and work related
problems using data and probabilities
03
NQF
Fundamental 11241 Perform Basic Business Calculations Level 3 Level 6
03
Use mathematics to investigate and NQF

Fundamental 7456 monitor the financial aspects of Level 3 Level 5
personal, business and national issues 03
NQF
Write texts for a range of
03
NQF
Elective 8000 Apply basic business principles Level 3 Level 9
03
NQF
Apply knowledge of basic accounting
principles to financial services
03
Attend to customer enquiries face-to- NQF

Elective 7177 face and on the telephone in a banking Level 3 Level 4
environment 03
NQF
Elective 7911 Manage the float Level 3 Level 4
03
NQF
Elective 13928 Monitor and control reception area Level 3 Level 4
03
185

AS AT 01 JULY 2018
NQF
Monitor and control the receiving and
satisfaction of visitors
03
NQF
Outline the legal environment of a
selected industry
03
NQF
Prepare and process documents for
financial and banking processes
03
NQF
Process cheque, credit card and bank
transactions
03
NQF
Process incoming and outgoing
telephone calls
03
NQF
Elective 10025 Handle a range of customer complaints Level 4 Level 4
04
NQF
Elective 117156 Interpret basic financial statements Level 4 Level 4
04
NQF
Elective 242810 Manage Expenditure against a budget Level 4 Level 6
04
NQF
Perform financial planning and control
functions for a small business
04
74.
National Certificate: Community Development

80946 National Certificate: Community Development
ORIGINATOR
TT - People/Human Centred Development
FUNCTIONARY
186

AS AT 01 JULY 2018
The individual Primary or Delegated Quality Assurance HEQSF - Higher Education Qualifications Sub-
Functionary for each Learning Programme recorded against this framework
National Certificate Field 07 - Human and Social People/Human-Centred Development
Studies
CREDITS LEVEL
Based
2022-06-30 2025-06-30
PRE-
2009 NQF
NQF LEVEL
LEVEL
NQF Level
Core 264975 Facilitate learning in a community context Level 4 8
04
Analyse and apply theories and approaches to

NQF Level
Core 377840 facilitate community development Level 5 10
05
interventions
Analyse and interpret relevant legal and

NQF Level
Core 377841 regulatory frameworks in a community Level 5 8
05
development context
Level TBA:
Analyse leadership and related theories in a
work context
was L5
Level TBA:
Conduct negotiations to deal with conflict
situations
was L5
Level TBA:
Contribute towards organisation policy
development
was L5
Critically assess the community development NQF Level

process 05
187

AS AT 01 JULY 2018
Develop a community development NQF Level

intervention plan 05
Explore and coordinate networks in pursuit of NQF Level

meeting community needs 05
Level TBA:
Monitor budgets related to community
projects
was L5
Level TBA:
Plan and conduct research that redresses
Core 110059 Level 5 Pre-2009 10
social development issues
was L5
Promote and support collaborative and

NQF Level
Core 377847 partnership work within and between Level 5 8
05
stakeholders and sectors
Level TBA:
Core 254068 Recruit, induct and manage volunteers Level 5 Pre-2009 6
was L5
Level TBA:
Apply ethical principles for practice of non-
discrimination
was L5
Demonstrate understanding of the concept of Level TBA:

Fundamental 119665 human rights and democracy and its Level 5 Pre-2009 12
application in society was L5
Level TBA:
Use language and communication strategies
for vocational and occupational learning
was L5
LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:
National Certificate: Community Development: Project Management 83394
New Level
Develop an integrated Project Management plan for
Elective 243824 Level 5 Assignment 8
a simple to moderately complex project
Pend.
243812 Monitor and control the execution of the project New Level
Elective management plan for a simple to moderately Level 5 Assignment 12
complex project Pend.
NQF Level
Elective 10140 Apply a range of project management tools Level 4 8
04
75.
188

AS AT 01 JULY 2018
National Certificate: Contact Centre and Business Process Outsourcing Support

93997 National Certificate: Contact Centre and Business Process Outsourcing Support
ORIGINATOR
SGB Marketing
FUNCTIONARY
report.
TYPE
National Certificate Field 03 - Business, Commerce and Marketing
Management Studies
CREDITS LEVEL
Based
2022-06-30 2025-06-30
PRE-2009 NQF
NQF LEVEL LEVEL
NQF
Process incoming and outgoing
telephone calls
02
Use time management techniques to NQF

Core 115772 manage time in a financial services Level 2 Level 2
environment 02
Apply knowledge of self and team in NQF

Core 13912 order to develop a plan to enhance Level 3 Level 5
team performance 03
NQF
Collect and record information queries
and requests from customers
03
NQF
Communicate with customers in a
Contact Centre and BPO
03
189

AS AT 01 JULY 2018

Core 377420 Contact Centre and BPO working Level 3 Level 4
practices 03
NQF
Handle a range of customer complaints
in a Contact Centre and BPO
03
Identify causes of stress and NQF

Core 244589 techniques to manage it in the Level 3 Level 2
workplace 03
NQF
Manage in-bound and/or out-bound
calls in a Contact Centre
03
NQF
Process data using information
technology
04
NQF
needs in oral/signed communication
03

Fundamental 9010 measurement units and an awareness Level 3 Level 2
of error in the context of relevant 03
calculations
Describe, apply, analyse and calculate NQF

Fundamental 9013 shape and motion in 2-and 3- Level 3 Level 4
dimensional space in different contexts 03
NQF
texts
03
NQF
Investigate life and work related
problems using data and probabilities
03
NQF
03

personal, business and national issues 03
190

AS AT 01 JULY 2018
NQF
03
NQF
Explain basic health and safety
principles in and around the workplace
02
Explain the implications of the Financial

NQF
Advisors and Intermediaries Services`
Act, (FAIS) for employees in financial
02
services organisations
Access information in order to respond NQF

Elective 9302 to client enquiries in a financial services Level 3 Level 2
environment 03
Use a Graphical User Interface (GUI)- NQF

Elective 116940 based spreadsheet application to solve Level 3 Level 6
a given problem 03
Apply the regulations for disclosure that NQF

Elective 117129 are required as part of the financial Level 4 Level 2
sales process 04
NQF
Assess and allocate debt collecting
accounts according to risk profile
04
NQF
Carry out marketing administration
within agreed parameters
04
NQF
Certify certificates of origin and other
commercial documents
04
NQF
Communicate orally with relevant
stakeholders in the recovery of debt
04
Compile debtor correspondence in NQF

Elective 116598 accordance with legislation and Level 4 Level 6
standard procedures 04
NQF
Elective 117834 Conduct exhibition telemarketing Level 4 Level 2
04
NQF
Elective 242897 Define supplier specifications Level 4 Level 5
04
191

AS AT 01 JULY 2018
Demonstrate knowledge and NQF

Elective 116608 application of ethical conduct in a debt Level 4 Level 6
recovery work context 04
Demonstrate knowledge and insight of NQF

Elective 12164 the Financial Advisory and Intermediary Level 4 Level 2
Services Act (FAIS) (Act 37 of 2002) 04

NQF
understanding of accounting practice
and procedures associated with the
04
collection of debts

understanding of the Financial Advisory NQF
Elective 242584 and Intermediary Services Act 2002 Level 4 Level 2
(FAIS) (Act 37 of 2002) as it impacts on 04
a specific financial services sub-sector
NQF
Describe standard insurance cover in
terms of SASRIA
04
Interpret classification systems in order NQF

Elective 259458 to organise, retrieve and dispose of Level 4 Level 8
records 04
NQF
Elective 116601 Manage credit grantor portfolio Level 4 Level 4
04
NQF
Elective 116599 Manage debtor portfolio Level 4 Level 6
04
NQF
04
76.
National Certificate: Contact Centre Support
71490 National Certificate: Contact Centre Support
ORIGINATOR
SGB Marketing
FUNCTIONARY
192

AS AT 01 JULY 2018

report.
TYPE
National Certificate Field 03 - Business, Commerce and Marketing
Management Studies
CREDITS LEVEL
Based
2022-06-30 2025-06-30
PRE-2009 NQF NQF
LEVEL LEVEL
Collect and record information NQF

Core 10350 queries and requests from Level 2 Level 8
customers 02
NQF
Contribute to a diverse working
environment in a Contact Centre
02
NQF
Identify and respond to customer
needs in a Contact Centre
02
Input data received onto appropriate NQF

Core 10349 computer packages within a Contact Level 2 Level 12
Centre 02
NQF
Meet performance standards within
a Contact Centre
02
NQF
Provide information to customers in
a Contact Centre
02
Gather and provide relevant NQF

Core 13886 information to contribute to contact Level 3 Level 5
centre problem solving 03
193

AS AT 01 JULY 2018
NQF
Handle a range of customer
complaints in Contact Centres
04
NQF
Instil in myself a personal Contact
Centre culture
04
NQF
Work as a member of a Contact
Centre Team
04
NQF
Access and use information from
texts
02
Apply basic knowledge of statistics

NQF
and probability to influence the use
of data and procedures in order to
02
investigate life related problems

Fundamental 7480 rational and irrational numbers and Level 2 Level 3
number systems 02
Identify, describe, compare, classify,

NQF
explore shape and motion in 2-and
3-dimensional shapes in different
02
contexts
NQF
communication
02
NQF
02

personal and community life 02
NQF
Work with a range of patterns and
functions and solve problems
02
NQF
Fundamental 119456 Write/present for a defined context Level 2 Level 5
02
194

AS AT 01 JULY 2018
Apply in-bound Contact Centre NQF

Elective 10358 Operations within a commercial Level 2 Level 8
environment 02
Apply in-bound and out-bound NQF

Elective 13884 Contact Centre operations within an Level 3 Level 16
emergency context 03
Apply out-bound Contact Centre NQF

Elective 13883 Operations within a commercial Level 3 Level 8
environment 03
77.
National Certificate: Generic Management

59201 National Certificate: Generic Management
ORIGINATOR
FUNCTIONARY
The individual Primary or Delegated Quality Assurance OQSF - Occupational Qualifications Sub-
Functionary for each Learning Programme recorded framework
end of this report.
QUALIFICATIO FIELD SUBFIELD
N TYPE
National Field 03 - Business, Commerce and Generic Management
Certificate Management Studies
CREDITS LEVEL
Undefined 162 Level 5 Level TBA: Pre- Regular-Unit Stds Based
2009 was L5
REGISTRATION STATUS SAQA DECISION REGISTRATIO REGISTRATION END DATE
NUMBER N START DATE
LAST DATE FOR LAST DATE FOR ACHIEVEMENT
ENROLMENT
2024-06-30 2027-06-30
NQF
UNIT STANDARD PRE-2009 NQF
ID LEVE CREDITS
TITLE LEVEL
L
195

AS AT 01 JULY 2018
Level
TBA:
Apply the principles of
Pre-
Core 252044 knowledge Level 5 6
2009
management
was
L5
Level
TBA:
Build teams to achieve Pre-
goals and objectives 2009
was
L5
Level
TBA:
Create and manage an
Pre-
Core 252020 environment that Level 5 6
2009
promotes innovation
was
L5
Level
TBA:
Develop, implement
Pre-
Core 252032 and evaluate an Level 5 8
2009
operational plan
was
L5
Level
Devise and apply TBA:
strategies to establish Pre-
and maintain workplace 2009
relationships was
L5
Level
TBA:
Formulate
Pre-
Core 252021 recommendations for a Level 5 8
2009
change process
was
L5
Level
TBA:
Lead people
Pre-
Core 252029 development and talent Level 5 8
2009
management
was
L5
Manage a diverse work Level

Core 252043 Level 5 TBA: 6
force to add value
Pre-
196

AS AT 01 JULY 2018
2009
was
L5
Level
TBA:
Monitor and evaluate
Pre-
Core 252034 team members against Level 5 8
2009
performance standards
was
L5
Level
TBA:
Monitor, assess and Pre-
manage risk 2009
was
L5
Level
TBA:
Select and coach first Pre-
line managers 2009
was
L5
Level
TBA:
Analyse leadership and
Fundamenta Pre-
120300 related theories in a Level 5 8
l 2009
work context
was
L5
Level
TBA:
Apply a systems
Fundamenta Pre-
252026 approach to decision Level 5 6
l 2009
making
was
L5
Level
Apply mathematical TBA:
Fundamenta analysis to economic Pre-
252036 Level 5 6
l and financial 2009
information. was
L5
Level
TBA:
Apply the principles of
Fundamenta Pre-
252042 ethics to improve Level 5 5
l 2009
organisational culture
was
L5
197

AS AT 01 JULY 2018
Level
TBA:
Develop, implement
Fundamenta Pre-
252022 and evaluate a project Level 5 8
l 2009
plan
was
L5
Level
TBA:
Fundamenta Manage the finances of Pre-
252040 Level 5 8
l a unit 2009
was
L5
Level
TBA:
Fundamenta Use communication Pre-
12433 Level 5 8
l techniques effectively 2009
was
L5
National Certificate: Generic Management: Customer Management :60273
Identify product Level TBA: Pre-2009 was L5

Elective 10045 features, advantages and Level 5 10
Elective Close a deal with a Level 5 Level TBA: Pre-2009 was L5

10047 5
customer
Elective Develop and implement Level 5 Level TBA: Pre-2009 was L5

10070 marketing plan in line 20
with marketing strategy
Elective Identify brand mix Level 5 Level TBA: Pre-2009 was L5

10048 6
elements
Elective Monitor handling of Level 5 Level TBA: Pre-2009 was L5

10052 customers by frontline 8
customer service
Elective Manage customer Level 5 Level TBA: Pre-2009 was L5

requirements and needs
10053 8
and implement action
plans
198

AS AT 01 JULY 2018
Elective Identify and manage Level 5 Level TBA: Pre-2009 was L5

10054 areas of customer 6
service impact
Elective Establish customer needs Level 5 Level TBA: Pre-2009 was L5

10066 16
and relationships
Elective Develop customer needs Level 5 Level TBA: Pre-2009 was L5

10067 16
and relationships
Elective Recognize areas in need

of change make
recommendations and
15214 Level 5 Level TBA: Pre-2009 was L5 3
implement change in the
team, department or
division
Elective Develop and implement

a strategy and action
plans for a team,
National Certificate: Generic Management: Franchising:80426
Identify brand mix

Elective 10048 Level 5 Level TBA: Pre-2009 was L5 8
elements
Manage customer
requirements and needs
and implement action
plans
Identify and manage

Elective 10054 areas of customer Level 5 Level TBA: Pre-2009 was L5 6
service impact
Produce a business plan

for a small business
Create, maintain and

Elective 115855 update record keeping Level 5 Level TBA: Pre-2009 was L5 5
systems
Manage assets of a
business unit
National Certificate: Generic Management: General Management:60269

199

AS AT 01 JULY 2018
Elective Analyse compliance to

legal requirements and
recommend corrective
actions
Elective Promote a learning Level 5 Level TBA: Pre-2009 was L5

252041 culture in an 5
organisation
Elective Explain the impact of Level 4 NQF Level 04

organisational wellness
on a business
114212 3
environment and indicate
a strategy for a business
unit
Elective Recruit and select Level 5 Level TBA: Pre-2009 was L5

12140 candidates to fill defined 9
positions
Elective Demonstrate an Level 4 NQF Level 04

understanding of
macroeconomic
12761 8
principles as they apply
to the South African
Elective Evaluate current Level 5 Level TBA: Pre-2009 was L5

252024 practices against best 4
practice
Elective Demonstrate ways of Level 5 Level TBA: Pre-2009 was L5

dealing with the effects
252033 8
of dreaded diseases and
in particular HIV/AIDS
Elective Develop a plan to Level 5 Level TBA: Pre-2009 was L5

252039 5
combat corruption
Elective Identify brand mix Level 5 Level TBA: Pre-2009 was L5

10048 8
elements
Elective Interpret and manage Level 5 Level TBA: Pre-2009 was L5

114226 conflicts within the 8
workplace
Elective Apply the principles and Level 5 Level TBA: Pre-2009 was L5
concepts of emotional
252031 intelligence to the 4
management of self and
others
200

AS AT 01 JULY 2018
Elective Conduct negotiations to Level 5 Level TBA: Pre-2009 was L5

117853 deal with conflict 8
situations
Elective Monitor team members Level 5 Level TBA: Pre-2009 was L5

and measure
15230 4
effectiveness of
performance
Elective Manage and improve Level 6 Level TBA: Pre-2009 was L5

264408 communication 3
Empower team members Level TBA: Pre-2009 was L5

through recognising
strengths, encouraging
participation in decision
making and delegating
tasks
Recognize areas in need Level TBA: Pre-2009 was L5

of change make
recommendations and
team, department or
division
Develop and implement Level TBA: Pre-2009 was L5

15219
Elective Level 5 4
plans for a team,
Level TBA: Pre-2009 was L5 4
Elective 15236 Apply financial analysis Level 5
National Certificate Generic Management:: Salon Management 80747
Elective Conduct a displinary Level TBA: Pre-2009 was L5

255514 Level 5 15
hearing
Elective Recognise areas in need Level TBA: Pre-2009 was L5

of change make
recommendations and
15214 Level 5 3
team, department or
division
201

AS AT 01 JULY 2018
Elective Manage diversity in the Level TBA: Pre-2009 was L5

116928 Level 5 14
workplace
Elective Apply the principles and Level TBA: Pre-2009 was L5

concepts of emotional
252031 intelligence to the Level 5 4
management of self and
others
Elective Evaluate a specified code Level TBA: Pre-2009 was L5

116484 of ethics and/or code of Level 5 6
conduct
Elective Apply innovative thinking Level TBA: Pre-2009 was L5

114600 to the development of a Level 5 4
small business
Elective Analyse compliance to Level TBA: Pre-2009 was L5

legal requirements and
252030 Level 5 4
recommend corrective
actions
Elective Prepare and Level TBA: Pre-2009 was L5

communicate a
114885 productivity Level 5 6
improvement plan for a
functional unit
Elective Improve the Level TBA: Pre-2009 was L5

effectiveness and
263376 Level 5 8
efficiency of quality
management system
Elective Interpret and manage Level TBA: Pre-2009 was L5

114226 conflicts within the Level 5 8
workplace
Elective Apply efficient time Level TBA: Pre-2009 was L5

management to the work
15234 Level 5 4
of a department/
division/section
Elective Conduct a disciplinary Level TBA: Pre-2009 was L5

255514 Level 5 15
hearing
Elective Develop a plan to Level TBA: Pre-2009 was L5

252039 Level 5 5
combat corruption
Elective Identify product Level TBA: Pre-2009 was L5

10045 features, advantages and Level 5 10
202

AS AT 01 JULY 2018
Elective Monitor and maintain Level TBA: Pre-2009 was L5

243948 health, safety and Level 5 4
security
Elective Develop customer needs Level TBA: Pre-2009 was L5

10067 Level 5 16
and relationships
National Certificate: Generic Management: Strategic Management: 74512
Elective Formulate a strategy and Level TBA: Pre-2009 was L6

264395 an implementation plan Level 6 6
for a function
Elective Evaluate and pan the Level 6 Level TBA: Pre-2009 was L6
264398 role of self as leader in a 5
function
Elective Apply the principles of Level 6 Level TBA: Pre-2009 was L6

264400 corporate governance 5
and ethics in a function
Elective Apply problem – solving Level 6 Level TBA: Pre-2009 was L6

techniques to make
264403 5
decisions on a multi –
faceted problem
Elective Manage relationships Level 6 Level TBA: Pre-2009 was L6

with strategic partners to
264405 6
improve the performance
of a function
Elective Manage the information Level 6 Level TBA: Pre-2009 was L6

and institutional
264406 5
knowledge within a
function
Elective Analyse the strategy and Level 6 Level TBA: Pre-2009 was L6
external environment of
264407 3
the entity in relation to a
function
Elective Manage and improve Level 6 Level TBA: Pre-2009 was L6

264408 communication 3
Elective Use negotiation in multi Level 6 Level TBA: Pre-2009 was L6

–faceted situations to
264409 5
achieve the objectives of
a function
203

AS AT 01 JULY 2018
Elective Appraise, develop and Level 6 Level TBA: Pre-2009 was L6

264416 retain human capital for 6
a function
Elective Recognize areas in need

of change make
recommendations and
team, department or
division
Elective Develop and implement

plans for a team,
Elective 15236 Apply financial analysis Level 5 Level TBA: Pre-2009 was L5 4
National Certificate: Generic Management: Real Estate: 71609
Elective Manage the marketing, Level TBA: Pre-2009 was L5

258115 selling and leasing of Level 5 12
property developments
Elective Manage community Level 5 Level TBA: Pre-2009 was L5

258116 8
schemes
Elective Manage a Real Estate Level 5 Level TBA: Pre-2009 was L5

258117 12
franchise business
Elective Market, sell and lease Level 5 Level TBA: Pre-2009 was L5
258118 8
community schemes
Elective Manage an auctioneering Level 5 Level TBA: Pre-2009 was L5

258119 12
business or division
Elective Integrate the principles Level 5 Level TBA: Pre-2009 was L5

of Agricultural property
258120 ownership into Real 12
Estate sales and
marketing functions
Elective Manage Real Estate Level 5 Level TBA: Pre-2009 was L5

258121 8
business operations
Elective Manage a business Level 5 Level TBA: Pre-2009 was L5

258122 broking business or 12
division
Elective 258123 Demonstrate an Level 5 Level TBA: Pre-2009 was L5 8

understanding of real
204

AS AT 01 JULY 2018
estate economics in the

South African context
Elective Manage the marketing, Level 5 Level TBA: Pre-2009 was L5

258124 selling and leasing of 12
properties
Elective Integrate the principles Level 5 Level TBA: Pre-2009 was L5

of Commercial/Industrial
258125 property ownership into 12
Real Estate sales and
marketing functions
Elective Apply facilities Level 5 Level TBA: Pre-2009 was L5

258126 8
management principles
Elective Develop, implement and Level 5 Level TBA: Pre-2009 was L5

control administration of
258135 8
Real Estate systems,
policies and procedures
Elective Perform market Level 5 Level TBA: Pre-2009 was L5

258136 12
assessments
Elective Collate, interpret and Level 5 Level TBA: Pre-2009 was L5

utilise financial
258137 8
information in a Real
Estate business
Elective Implement and maintain Level 5 Level TBA: Pre-2009 was L5

258138 legal requirements within 6
a Real Estate business
Elective Recognize areas in need Level TBA: Pre-2009 was L5

of change make
recommendations and
15214 Level 5 3
team, department or
division
Elective Develop and implement Level TBA: Pre-2009 was L5

15219 Level 5 4
plans for a team,
78.
205

AS AT 01 JULY 2018
ORIGINATOR
SGB Administration
FUNCTIONARY
The individual Primary or Delegated Quality Assurance Functionary for OQSF - Occupational Qualifications
each Learning Programme recorded against this qualification is shown Sub-framework
in the table at the end of this report.
National Certificate Field 03 - Business, Commerce Finance, Economics and Accounting
CREDITS LEVEL
NUMBER
2024-06-30 2027-06-30
79.
National Certificate: Labour Relations Practice

93993 National Certificate: Labour Relations Practice
ORIGINATOR
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
The individual Primary or Delegated Quality Assurance Functionary for HEQSF - Higher Education
each Learning Programme recorded against this qualification is shown in Qualifications Sub-framework
the table at the end of this report.
National Certificate Field 03 - Business, Commerce and Human Resources
Management Studies
NQF
LEVEL
Based
NUMBER
206

AS AT 01 JULY 2018

06120/18
2022-06-30 2025-06-30
PRE-2009 NQF
NQF LEVEL LEVEL
Demonstrate knowledge and insight

NQF
into the Compensation for Occupational
Injury and Disease Act 130 of 1993
04
(COIDA)
Level
Analyse complaints and reports relating TBA:
Core 114272 to referred disputes and select Level 5 Pre- 10
appropriate resolution process 2009
was L5
Level
TBA:
Conduct a pre-conciliation by telephone
Core 114229 Level 5 Pre- 8
in terms of the CCMA rules
2009
was L5
Level
TBA:
professional values and ethics
2009
was L5
Level
Demonstrate and apply an TBA:
Core 114228 understanding of bargaining council Level 5 Pre- 3
rules 2009
was L5
Level
Demonstrate and apply an TBA:
Core 114274 understanding of the Basic Conditions Level 5 Pre- 8
of Employment Act (Act 75 of 1997) 2009
was L5
Level
TBA:
Demonstrate and apply an
understanding of the CCMA rules
2009
was L5
Demonstrate and apply an Level

Core 114278 understanding of the Labour Relations Level 5 TBA: 12
Act (Act 66 of 1995) Pre-
207

AS AT 01 JULY 2018
2009
was L5
Level
TBA:
understanding of the Labour Relations
Act with respect to Collective
2009
Agreements and Bargaining Councils
was L5
Level
Implement systems to meet the flow of TBA:
Core 15226 information in a team, department or Level 5 Pre- 3
division 2009
was L5
Level
TBA:
Interpret and apply collective
agreements
2009
was L5
Level
TBA:
Interpret and manage conflicts within
the workplace
2009
was L5
Level
TBA:
Core 114230 Operate the case management process Level 5 Pre- 10
2009
was L5
Level
TBA:
Core 114225 Screen and allocate referrals Level 5 Pre- 6
2009
was L5
Use the writing process to compose NQF

Fundamental 12153 texts required in the business Level 4 Level 5
environment 04
Level
TBA:
Fundamental 8662 Level 5 Pre- 5
data
2009
was L5
Level
Fundamental 8647 Apply workplace communication skills Level 5 TBA: 10
Pre-
208

AS AT 01 JULY 2018
2009
was L5
NQF
Contribute to information distribution
regarding HIV/AIDS in the workplace
04
Level
TBA:
Examine social features as pertaining to
Elective 8664 Level 5 Pre- 4
the workplace
2009
was L5
Level
TBA:
service impact
2009
was L5
Level
TBA:
2009
was L5
Level
Demonstrate understanding of the TBA:
Elective 114227 transformative elements of the HRD Level 5 Pre- 10
legislation 2009
was L5
80.
National Certificate: Management
83946 National Certificate: Management
ORIGINATOR
FUNCTIONARY
Functionary for each Learning Programme recorded against this Pending
National Certificate Field 03 - Business, Commerce and Generic Management
Management Studies
209

AS AT 01 JULY 2018

CREDITS LEVEL
Based
2022-06-30 2025-06-30
PRE-2009 NQF NQF
LEVEL LEVEL
Apply knowledge of self and team in NQF

Core 13912 order to develop a plan to enhance Level 3 Level 5
team performance 03
NQF
Core 13914 Conduct a formal meeting Level 3 Level 3
03

NQF
workplace, and its effects on a
business sub-sector, own
03
organisation and a specific
workplace
Identify and keep the records that a NQF

Core 13916 team manager is responsible for Level 3 Level 4
keeping 03
Indicate the role of a team leader NQF

Core 13917 ensuring that a team meets an Level 3 Level 6
organisation`s standards 03
NQF
Core 13911 Induct a new member into a team Level 3 Level 3
03
NQF
Interpret current affairs related to a
specific business sector
03
Investigate and explain the structure NQF

Core 13919 of a selected workplace or Level 3 Level 10
organisation 03
NQF
Manage time and the work process in
a business environment
03
210

AS AT 01 JULY 2018
NQF
04
NQF
Core 13947 Motivate a team Level 4 Level 6
04
NQF
needs in oral communication
03

Fundamental 9010 measurement units and an Level 3 Level 2
awareness of error in the context of 03
relevant calculations
Describe, apply, analyse and

NQF
calculate shape and motion in 2-and
3-dimensional space in different
03
contexts
NQF
texts
03
Investigate life and work related NQF

Fundamental 9012 problems using data and Level 3 Level 5
probabilities 03
NQF
03

NQF
monitor the financial aspects of
personal, business and national
03
issues
NQF
Write texts for a range of
03
NQF
Apply basic micro-biological principles
in cleaning
02
NQF
Apply knowledge of self in order to
make a life decision
02
211

AS AT 01 JULY 2018
NQF
Demonstrate ability to use the World
Wide Web
02

NQF
understanding of the rights and
responsibilities of the individual under
02
the South African Constitution

NQF
understanding of the structures that
reinforce and support human rights in
02
South Africa
Demonstrate the ability to use NQF

Elective 7571 electronic mail software to send and Level 2 Level 3
receive messages 02
Examine the applications of the Basic NQF

Elective 10717 Conditions of Employment Act and its Level 2 Level 2
effect on earnings in own contract 02
NQF
Use and maintain basic security
equipment
02
Access information in order to NQF

Elective 9302 respond to client enquiries in a Level 3 Level 2
financial services environment 03
NQF
Elective 11498 Attend and give evidence in court Level 3 Level 6
03
NQF
Communicate verbally with clients in
a financial environment
03
Demonstrate ability to use and

NQF
interpret texts that apply to the role
and responsibilities of trustees of
03
Retirement Funds

NQF
understanding of the role functions
and responsibilities of Trustees of
03
Medical Schemes

NQF
understanding of the role, functions
and duties of trustees of Retirement
03
Funds
212

AS AT 01 JULY 2018
NQF
Elective 11502 Effecting a lawful citizen's arrest Level 3 Level 10
03
NQF
Ensure asset protection through
access and egress control
03
Identify additional value adding

NQF
opportunities additional to an existing
service level agreement in a cleaning
03
environment
NQF
Implement the maintenance of
equipment in the cleaning industry
03
NQF
Manage own performance and work
as part of a security team
03
NQF
Produce and use spreadsheets for
business
03
NQF
Produce presentation documents for
business
03
NQF
Produce word processing documents
for business
03
NQF
Protection of premises and assets
under all conditions
03
Receive, report and react to customer NQF

Elective 11500 complaints within a security Level 3 Level 6
environment 03
NQF
Safe and secure escorting of
valuables, people and suspects
03
Analyse new developments reported NQF

Elective 13943 in the media that could impact on a Level 4 Level 10
business sector or industry 04
NQF
Elective 8600 Care for Customers Level 4 Level 3
04
213

AS AT 01 JULY 2018
Demonstrate knowledge and insight

NQF
into the Compensation for
Occupational Injury and Disease Act
04
130 of 1993 (COIDA)

understanding of the statutory cover
NQF
afforded under the Compensation for
Occupational Injuries and Diseases
04
Act, 130 of 1993, as amended
(COIDA)
Demonstrate knowledge to advise on NQF

Elective 110459 the application of commercial and Level 4 Level 10
industrial cleaning chemicals 04
Describe the relationship of junior NQF

Elective 13944 management to the general Level 4 Level 5
management function 04
NQF
Identify internal and external
stakeholders
04
NQF
04
Level
TBA:
Devise and apply strategies to Pre-
establish and maintain relationships 2009
was
L5
Level
Empower team members through TBA:
recognising strengths, encouraging Pre-
participation in decision making and 2009
delegating tasks was
L5
Level
Recognise areas in need of change, TBA:
make recommendations and Pre-
implement change in the team, 2009
department or division was
L5
81.
214

AS AT 01 JULY 2018
National Diploma: Labour Relations Practice: Dispute Resolution

93994 National Diploma: Labour Relations Practice: Dispute Resolution
ORIGINATOR
FUNCTIONARY
The individual Primary or Delegated Quality Assurance OQSF - Occupational Qualifications Sub-
Functionary for each Learning Programme recorded against this framework
National Diploma Field 03 - Business, Commerce and Human Resources
Management Studies
CREDITS LEVEL
Based
2024-06-30 2028-06-30
PRE-2009 NQF NQF
LEVEL LEVEL
Analyse the Pension Funds Act as it NQF

Core 117120 applies to the administration of Level 4 Level 3
retirement funds 04
NQF
Describe the functions of mediating
bodies in labour relations
04
Level
TBA:
Apply case law and judicial precedents Pre-
to labour related issues 2009
was
L5
Level
TBA:
Apply the Arbitration Act in dispute Pre-
resolution 2009
was
L5
215

AS AT 01 JULY 2018
Level
TBA:
Apply the provisions of the Extension
Pre-
Core 119942 of Security of Tenure Act, 62 of 1997 Level 5 5
2009
(ESTA)
was
L5
Level
TBA:
Pre-
Core 119946 Conduct a labour conciliation process Level 5 12
2009
was
L5
Level
TBA:
Conduct a pre-conciliation by Pre-
telephone in terms of the CCMA rules 2009
was
L5
Level
TBA:
Conduct referrals in labour Pre-
conciliation 2009
was
L5
Level
TBA:
Pre-
Core 119934 Consider a condonation application Level 5 5
2009
was
L5
Level
TBA:
Pre-
Core 114274 understanding of the Basic Conditions Level 5 8
2009
of Employment Act (Act 75 of 1997)
was
L5
Level
TBA:
Demonstrate and apply an Pre-
understanding of the CCMA rules 2009
was
L5
Level
Core 114273 Demonstrate and apply an Level 5 TBA: 6
understanding of the Labour Relations
Pre-
216

AS AT 01 JULY 2018
Act with respect to Collective 2009

Agreements and Bargaining Councils was
L5
Level
TBA:
Establish basic principles of evidence Pre-
in mediation 2009
was
L5
Level
TBA:
Identify and apply the principles of Pre-
law of evidence 2009
was
L5
Level
TBA:
Interpret and apply employment Pre-
equity legislation to industry charters 2009
was
L5
Level
TBA:
Interpret and apply provisions of the
Pre-
Core 119924 Labour Relations Act relating to Level 5 4
2009
organisational rights
was
L5
Level
Interpret and apply the codes of good TBA:
practice and guidelines in the Labour Pre-
Relations Act and Sectoral 2009
Determination was
L5
Level
TBA:
Interpret unfair labour practice Pre-
legislation in dispute resolution 2009
was
L5
Level
TBA:
Manage and conduct an arbitration Pre-
process 2009
was
L5
217

AS AT 01 JULY 2018
Level
TBA:
Pre-
Core 119933 Write arbitration awards Level 5 8
2009
was
L5
Level
TBA:
Analyse and interpret unfair dismissal Pre-
in dispute resolution 2009
was
L6
Level
TBA:
Pre-
Core 10985 Conduct a disciplinary hearing Level 6 5
2009
was
L6
Level
TBA:
Consider Advisory awards in labour Pre-
disputes 2009
was
L6
Level
TBA:
Consider rescission and variation Pre-
applications 2009
was
L6
Level
TBA:
Describe and apply an understanding
Pre-
Core 119931 of the Interpretation Act,33 of 1957 Level 6 6
2009
(Interpretation of Statutes Act)
was
L6
Level
TBA:
Manage and conduct an in limine Pre-
hearing 2009
was
L6
Access, process, adapt and use data Level

Fundamental 115792 Level 5 TBA: 5
from a wide range of texts
Pre-
218

AS AT 01 JULY 2018
2009
was
L5
Level
TBA:
Apply principles of dispute Pre-
management in labour relations 2009
was
L5
Level
TBA:
Conduct negotiations in labour Pre-
mediation 2009
was
L5
Level
TBA:
Demonstrate an understanding of the Pre-
South African Legal framework 2009
was
L5
Level
TBA:
Use communication techniques Pre-
effectively 2009
was
L5
Level
TBA:
Pre-
Fundamental 10591 Conduct interpersonal management Level 6 6
2009
was
L6
Level
TBA:
Apply efficient time management to
Pre-
Elective 15234 the work of a Level 5 4
2009
department/division/section
was
L5
Level
TBA:
Apply the Compensation For
Pre-
Elective 119951 Occupational Injury and Disease Act in Level 5 3
2009
mediation
was
L5
219

AS AT 01 JULY 2018
Level
TBA:
Apply the Occupational Health and
Pre-
Elective 119926 Safety Act and the Mine Health and Level 5 3
2009
Safety Act in mediation
was
L5
Level
TBA:
Apply the Promotion of Access to Pre-
Information Act in mediation 2009
was
L5
Level
TBA:
Apply the Protected Disclosures Act in Pre-
mediation 2009
was
L5
Level
TBA:
Apply the Public Service Act in Pre-
mediation 2009
was
L5
Level
TBA:
Apply unemployment insurance Pre-
legislation in mediation 2009
was
L5
Level
TBA:
Conciliate a dispute in relation to Pre-
training legislation 2009
was
L5
Level
TBA:
Consider and issue arbitration awards Pre-
in labour disputes 2009
was
L5
Demonstrate and apply an Level

Elective 114228 understanding of bargaining council Level 5 TBA: 3
rules Pre-
220

AS AT 01 JULY 2018
2009
was
L5
Level
TBA:
Demonstrate understanding of the
Pre-
Elective 114227 transformative elements of the HRD Level 5 10
2009
legislation
was
L5
Level
TBA:
Describe the Promotion of
Pre-
Elective 119937 Administration of Justice Act and the Level 5 3
2009
principles of Administration law
was
L5
Level
TBA:
Pre-
Elective 11907 Draft an employment contract Level 5 3
2009
was
L5
Level
TBA:
Operate the case management Pre-
process 2009
was
L5
Level
TBA:
Apply labour dispute prevention Pre-
approaches 2009
was
L6
82.
National Diploma: Marketing Management
61593 National Diploma: Marketing Management
ORIGINATOR
SGB Marketing
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
221

AS AT 01 JULY 2018
The individual Primary or Delegated Quality Assurance Functionary for OQSF - Occupational Qualifications
each Learning Programme recorded against this qualification is shown in Sub-framework
the table at the end of this report.
TYPE
National Diploma Field 03 - Business, Commerce and Management Marketing
Studies
NQF
LEVEL
Based
NUMBER
06120/18
2024-06-30 2028-06-30
PRE-2009 NQF
NQF LEVEL LEVEL
Level
TBA:
information
2009
was L5
Level
TBA:
Core 10047 Close a deal with a customer Level 5 Pre- 5
2009
was L5
Level
TBA:
an organisation
2009
was L5
Level
TBA:
Core 10041 Conduct a marketing situational analysis Level 5 Pre- 5
2009
was L5
Develop, implement and manage a Level

Core 10043 Level 5 TBA: 5
Pre-
222

AS AT 01 JULY 2018
2009
was L5
Level
TBA:
service impact
2009
was L5
Level
TBA:
Core 10048 Identify brand mix elements Level 5 Pre- 8
2009
was L5
Level
TBA:
decisions
2009
was L5
Level
TBA:
2009
was L5
Level
TBA:
strategy
2009
was L5
Level
TBA:
process
2009
was L5
Level
TBA:
providers
2009
was L5
Level
TBA:
2009
was L5
223

AS AT 01 JULY 2018
Level
TBA:
customer service
2009
was L5
Level
TBA:
Core 10055 Present data to stakeholders Level 5 Pre- 5
2009
was L5
Level
TBA:
organisation
2009
was L5
Compiling and delivering presentations and NQF

Fundamental 8246 persuasive written communications to Level 4 Level 20
enhance Retail/Wholesale practices 04
Level
Analyse and explain the impact of one`s TBA:
Fundamental 14522 personal interactive style on one`s Level 5 Pre- 6
relationship with a client 2009
was L5
Level
TBA:
Fundamental 8647 Apply workplace communication skills Level 5 Pre- 10
2009
was L5
Level
TBA:
workplace
2009
was L5
Level
TBA:
order to apply strategies to achieve optimal
stress levels in personal and work
2009
situations
was L5
Level
TBA:
Present an informed argument on a current
issue in a business sector
2009
was L5
224

AS AT 01 JULY 2018
Level
TBA:
Co-ordinate public relations and liaison with
the media for athletes and sport teams
2009
was L5
Level
TBA:
Develop and implement marketing plan in
line with marketing strategy
2009
was L5
Level
TBA:
Develop marketing strategies in line with
portfolio strategy
2009
was L5
Level
TBA:
Organise and administer a sport
tournament
2009
was L5

Services SETA Units Standards Linked To The Services SETA Qualifications As at 01 July 2018

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Services SETA Units Standards Linked To The Services SETA Qualifications As at 01 July 2018

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1

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Certificate: Beauty Care and Modelling

Further Education and Training Certificate (FETC): Management and Administration

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Undefined 140 Level 4 NQF Level 04 Regular-Unit Stds

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

effectively communicate findings on life

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Further Education and Training Certificate (FETC): Trade Exhibitions

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

dimensional space in the life and workplace of

Further Education and Training Certificate: Auctioneering Support Services

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Use language and communication in NQF Level

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Further Education and Training Certificate: Beauty and Nail Technology

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Further Education and Training Certificate: Beauty Therapy

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Further Ed and Field 11 - Services Cleaning, Domestic, Hiring, Property and

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Research the viability of new venture NQF Level

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Apply knowledge of statistics and

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Conduct follow-up with customers to NQF Level

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Further Ed and Field 11 - Services Consumer Services

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

REGISTRATION STATUS SAQA DECISION REGISTRATION REGISTRATION

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Use language and communication in NQF Level

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Describe and apply the management of NQF Level

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Capture, process and analyse frontline NQF Level

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Produce presentation documents for NQF Level

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Contribute to project initiation, scope NQF Level

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

Demonstrate knowledge and

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

ABET BAND MINIMUM PRE-2009 NQF NQF LEVEL QUAL CLASS

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

communicate findings on life related

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE

UNIT STANDARDS REGISTERED & QUALIFICATION WITHIN SSETA SCOPE