Auto Switch Gross Costs Model - Vvvimp

Classification: CONFIDENTIAL #
Information
Title
Version
Status
Author
Confidentiality status
Contents
Sheet
Contents
Actual model sheets

Control panel
Industry NPC
Industry cost summary
Salary - staff rates
Training assumptions
MNO
Large MVNO
Medium MVNO
MVNA MVNE
Small MVNO
CPS
Other costs
Instructions
To see gross industry cost, select assumptions in "Control Panel" and view gross costs.
Mobile switching: Gross costs t
Mobile switching: Gross costs to industry
2017 release 3.0

Complete
Ofcom
Non-confidential
Description
This contents sheet
For user to make selection of key input assumptions

Presents the net present gross cost of each reform over ten years
Summarises gross industry setup and ongoing cost for each reform
Contains assumptions about salaries, external day rates and other inputs used to calculate daily resource costs
Contains assumptions about number of employees to be trained, and number of hours training needed
Presents cost activities and cost of individual line items for typical MNO
Presents cost activities and cost of individual line items for typical Large MVNO
Presents cost activities and cost of individual line items for typical Medium MVNO
Presents cost activities and cost of individual line items for typical MVNA MVNE
Presents cost activities and cost of individual line items for typical small MVNO
Presents cost activities and cost of individual line items for Central Porting Service, where delivering Auto-Switch
Presents aggregate sum of other costs (including costs for specific providers where relevant) for scenarios
select assumptions in "Control Panel" and view gross costs.
Terms and conditions
The terms and conditions on which OFCOM is making available the model are set out below.
The control module provided has been developed to help understand the costs to the mobile industry of implementing reforms to mobile switching proces
All right, title and interest in the provided model (the ‘Model’) constructed in Excel to model costs of mobile switching reform are owned by OFCOM. Such
protected by United Kingdom intellectual property laws and international treaty provisions. While you may freely use the Model for the purposes for whic
set out in the accompanying model documentation, it is not to be modified in any way or used for commercial gain or otherwise without the prior wr
OFCOM.
No representation or warranty is given as to the accuracy, completeness or correctness of the provided Model and it is provided 'as is'. It is pro
representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of
fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
OFCOM does not accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using the
derived from the Model. OFCOM does not warrant that the functions contained in the Model will be uninterrupted or error free. Also, OFCOM does not w
will be corrected, or that the Model provided is free of viruses.
In no event will OFCOM be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages
from use or loss of use of, data or profits arising out of or in connection with the use or otherwise of the provided Model. By using this Model, you agree to
industry
Control panel
Assumption Selection
Discounting methodology Spackman
Gross costs Base case In the low / high case, gross costs are adjusted by the flex factor
Flex factor 20%
Auto-Switch variants
Online PAC request route included? Included
Residential only
Value chain assumptions

Number of MNOs 3
Number of Large MVNOs 8
Number of Medium MVNOs 6
Number of MVNE/MVNAs 8
Number of Small MVNOs 69
Number of Small MVNOs 163
case, gross costs are adjusted by the flex factor
Residential + business
3 4 MNOs - 3 typical
8 11 large MVNOs - 8 typical
6 6 medium MVNOs
8 13 MVNEs; 5 inactive / not involved in switching
232 232 small MVNOs, of which 69 provide residential and business tariffs; 163 business only
0 163 are business only small MVNOs
Industry NPC
Discount rate 3.50% STPR - HM Treasury Green Book

Financing rate 7.00% WACC (pre-tax real) - March 2015 MCT Statement
Discount methodology Spackman
Time horizon (years) 10
Discount factor (WACC) 1.00 0.93 0.87 0.82 0.76 0.71 0.67 0.62 0.58 0.54
Discount factor (STPR) 1.00 0.97 0.93 0.90 0.87 0.84 0.81 0.79 0.76 0.73
1 2 3 4 5 6 7 8 9 10
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10 NPC
Auto-Switch Setup £36,557,523

LP variant Financing costs for setup £4,864,457 £4,864,457 £4,864,457 £4,864,457 £4,864,457 £4,864,457 £4,864,457 £4,864,457 £4,864,457 £4,864,457
(PAC and N-PAC) Ongoing £2,813,748 £2,813,748 £2,813,748 £2,813,748 £2,813,748 £2,813,748 £2,813,748 £2,813,748 £2,813,748 £2,813,748
(Residential + Total £7,678,205 £7,678,205 £7,678,205 £7,678,205 £7,678,205 £7,678,205 £7,678,205 £7,678,205 £7,678,205 £7,678,205
Business) Discounted cash flow £7,678,205 £7,418,555 £7,167,686 £6,925,301 £6,691,112 £6,464,842 £6,246,225 £6,035,000 £5,830,918 £5,633,737 £66,091,580
Setup £29,969,545
Auto-Switch Financing costs for setup £3,987,840 £3,987,840 £3,987,840 £3,987,840 £3,987,840 £3,987,840 £3,987,840 £3,987,840 £3,987,840 £3,987,840
LP variant Ongoing £2,380,574 £2,380,574 £2,380,574 £2,380,574 £2,380,574 £2,380,574 £2,380,574 £2,380,574 £2,380,574 £2,380,574
(PAC and N-PAC)
Total £6,368,415 £6,368,415 £6,368,415 £6,368,415 £6,368,415 £6,368,415 £6,368,415 £6,368,415 £6,368,415 £6,368,415
(Residential only)
Discounted cash flow £6,368,415 £6,153,058 £5,944,983 £5,743,945 £5,549,705 £5,362,034 £5,180,709 £5,005,516 £4,836,248 £4,672,703 £54,817,316
Auto-Switch LP Setup £29,846,672

variant Financing costs for setup £3,971,490 £3,971,490 £3,971,490 £3,971,490 £3,971,490 £3,971,490 £3,971,490 £3,971,490 £3,971,490 £3,971,490
(PAC only) Ongoing £2,411,626 £2,411,626 £2,411,626 £2,411,626 £2,411,626 £2,411,626 £2,411,626 £2,411,626 £2,411,626 £2,411,626
(Residential + Total £6,383,116 £6,383,116 £6,383,116 £6,383,116 £6,383,116 £6,383,116 £6,383,116 £6,383,116 £6,383,116 £6,383,116
Business) Discounted cash flow £6,383,116 £6,167,262 £5,958,707 £5,757,205 £5,562,517 £5,374,412 £5,192,669 £5,017,071 £4,847,412 £4,683,490 £54,943,861
Industry cost summary
ESTIMATED COSTS FOR A TYPICAL PROVIDER Other* Undiscounted costs
Small MVNO: Small MVNO: Total costs across

Auto-Switch LP variant (PAC and N-PAC) (Residential and Business) MNO Large MVNO Medium MVNO MVNE MVNA Residential + business Business only CPS costs Other industry
£6,754,864
Set up costs £1,724,987 £819,257 £490,680 £612,232 £43,472 £43,472 £146,140 £36,557,523
£473,170
Ongoing costs £117,453 £67,944 £46,428 £53,010 £3,116 £3,116 £19,158 £2,813,748

Auto-Switch LP variant (PAC and N-PAC) (Residential only) MNO Large MVNO Medium MVNO MVNE MVNA Residential + business Business only CPS costs Other industry
£6,874,864
Set up costs £1,754,987 £834,257 £502,680 £624,232 £43,472 £0 £146,140 £29,969,545
£491,170
Ongoing costs £121,953 £70,194 £48,228 £54,810 £3,116 £0 £19,158 £2,380,574

Auto-Switch LP variant (PAC only) (Residential and Business) MNO Large MVNO Medium MVNO MVNE MVNA Residential + business Business only CPS costs Other industry
£5,831,171
Setup costs £1,438,268 £642,319 £376,776 £462,566 £37,073 £37,073 £0 £29,846,672
£404,604
Ongoing costs £93,623 £52,889 £38,034 £43,997 £3,116 £3,116 £0 £2,411,626
Salary / staff rates
Employee / cost type Sub-type

£ (Annual)
Employee IT engineer £65,000
Employee IT System admin £55,000
Employee Training team £45,000
Employee Billing administrators £37,000
Employee CSAs £20,035
Project management salaries £ (Annual)

Project management Junior manager £60,000
Project management Middle manager £75,000
Project management Senior manager £85,000
External day rates £ (day)

External MNO CRM vendor £750
External Large MVNO CRM vendor £750
External Medium MVNO CRM vendor £750
External Small MVNO CRM vendor £750
External External training team £400
Hardware / software licence £

Hardware / software licence SMS platform £100,000
Hardware / software licence SMSC £75,000
Hardware / software licence Firewall £100,000
Hardware / software licence Database £50,000
Additional assumptions
Number of working days 228
Loading factor 60%

ongoing : setup ratio 15%
ongoing : setup ratio for CPS 20%
Average salary, based on information received under s135 from providers
Assume an MVNE uses this vendor class

Assume CPS uses this vendor class
Uplift on base salary to cover pensions, benefits and overheads

Training assumptions
Number of CSAs
MNO 16,250
Large MVNO 4,000
Medium MVNO 500
MVNE 0
Small MVNO 20
Number of IT engineers
MNO 60
Large MVNO 30
Medium MVNO 10
MVNE 10
Small MVNO 5
Number of billing administrators

MNO 0
Large MVNO 0
Medium MVNO 0
MVNE 0
Small MVNO 0
Number of days training per person (core training)

CSA 0.18
IT engineer 0.50
Billing administrators 0.50
Number of FTEs trained per session 12
Training impact assessment (core process)

MNO 14
Large MVNO 14
Medium MVNO 7
MVNE 7
Small MVNO 7
Develop and prepare training materials (core process)

MNO 28
Large MVNO 28
Medium MVNO 14
MVNE 14
Small MVNO 14
Source
Average based on information received from providers

Assumption based on information received from providers

MNO
Auto-Switch LP variant
Source: Ofcom
Activity Sub-activities
PAC SMS process - single number ports /

cancellations
1.1
1.1N
1.2
Set-up SMSC connections to
the nominated short-code
1. Set up SMSC number and configure SMS to
1.3
connections be zero rated, to enable
customers to request PAC
1.4
1.4N
1.5
2.1
2.2
2.3
Update CRM/ billing systems to

2. Functionality to collate and calculate summary 2.4
develop real-time of the current billing and
ETC / credit termination charge information
balance in real-time for each number, 2.5
on demand
2.6
2.7
2.8
3.1
3.1N
3.2
3.3
3.3N
3. Functionality to Update the linkages between
deliver PAC and the porting/ CRM systems to
ETC / credit process requests for real-time
3.4
balance to switching information received
consumer via via SMS, and deliver to
SMS consumer
3.4N
3.5
3.5N
3.6
3.6N
4.1
Resource dedicated to
4. MNP OSG implementation discussions
4.2
engagement with OSG or similar industry
body
4.3
5.1
End-to-end testing between
operators to ensure that
changes are compatible, prior 5.2
to go-live. Asssumed that
MNOs will test with all large /
5. Inter-operator
medium MVNOs and MVNEs; 5.2N
testing
large / medium MVNOs and
MVNEs with some of the other
providers in these categories; 5.3
and small MVNOs will support
their MVNE testing
5.3N
6.1
6.2
Ensure that IT system admin,

billing system admin and CSA 6.3
understand implications of new
6. Training
PAC process. NOTE: Assumed
No Increase for N-PAC
6.4
MNOs and MVNEs/MVNAs
7.1
Establish or update small
MVNO Account Management
portal to enable Small MVNOs 7.2
to register customer account
information (contract start date,
duration, monthly charge & 7.3
7. Establish Small
account type - business or
MVNO Account
residential), in order to
Management
generate real-time ETC / credit
Portal 7.4
balance on their behalf, and
also to enable Small MVNOs to
offer basic online account
management functionality to 7.5
customers/ subscribers to view
usage and contract information
7.6
Small MVNOs
8.1
Collate & input key customer

8. Input customer account parameters for each 8.2
data into MNO / MVNO customer, ie contract
MVNE CRM start date, contract duration,
portal monthly contract charge & 8.3
residential or business product
8.4
Activities related to CPS and central ported number database (CPND) - Not relevant to Auto Switch (LP variant)
Routing operators only (all MNOs, 6 large MVNOs, 6 MVNE/MVNAs)
9.1
Develop, set-up & configure 9.2

9. Central ported central Ported Number
number database Database
9.3
10.1
10.2
10. Notify CPS
Develop functionality to receive
once routing of
routing update broadcast files
porting numbers 10.3
and generate routing updated
is updated to GP
messages to the CPS
(BO/ RP)
10.4
10.5
Making CPS (and CPND) aware of repatriations - All operators - Not relevant to Auto Switch (LP variant)
11.1
11.2
Develop process for identifying
11. Repatriations:
inactive ported numbers which
Inactive ported in
have completed LP quarantine 11.3
number
process and can be repatriated
identification
via CPS
11.4
11.5
12.1
Develop process and MVNA/ 12.2

12. Repatriations:
MVNE provisionig functionality
Re-activation of
to re-activate repatriated
repatriated
numbers onto the original 12.3
numbers onto the
customer SIMs and cease
original customer
billing on fraudulently ported
SIM
account
Develop process and MVNA/
12. Repatriations:
Re-activation of
Classification: CONFIDENTIAL
#
repatriated
numbers onto the original
numbers onto the
original customer
SIM
account 12.4
12.5
13.1
13.2
13. Repatriations:
Develop process to initiate and
Initiation and
manage the repatatriation of
management of
inactive ported in and 13.3
CPS processed
fraudulently ported numbers via
repatriation
existing CRM/ Porting systems
transactions
13.4
13.5
14.1
14.2

14. Repatriations: staff understand implications of
Additional training new integrated and centrally
managed repatriation
processes and functions
14.4
GP role
All operators
15.1
15.2
Develop functionality for GP to
accept PAC or cancellation
request at point of sale and
15.3
then initiate post / switch
request automatically once new
SIM is activated
15.4
15. Develop
functionality to
automatically
initiate port /
cancellation
requests once
then initiate post / switch
SIM is activated
#
15. Develop
functionality to 15.5
automatically
initiate port /
cancellation
requests once 15.6N
SIM is activated
15.7N
Update CRM systems to
interwork with updated CPS
15.8N
XML Interface to submit and
lock N-PAC - GP
15.9N
15.10N
16.1
16. Update GP Develop functionality for SGP 16.2

CRM systems to CSR to initiate N-PAC
enable N-PAC (cancellation) requests once
(cancellations) to code is passed from consumer
be initiated. to GP 16.3
16.4
17.1
17.1N
17.2
17.2N
Establish Porting Portal to
enable Small MVNOs initiate 17.3
17. Establish new porting / cancellation
Small MVNO requests (GP) and to notify port
Porting Portal outs to enable cessation of
billing and account deactivation 17.3N
(LP)
17.4
17.4N
17.5
17.5N
Small MVNOs
18.1
18. Review and
revise Small
MVNO Business 18.2
Initiate ports and cancellation
Processes to
requests by non-porters via
align to updated
small MVNO porting portal
porting / 18.3
cancellation
functionality
18.4
Additional activities required for online PAC requests (including multiple numbers)
19.1
19.1N
19.2
19.2N
19.3
19.3N
Update online customer 19.4

account to enable customers to
request PAC
19.4N
19. Develop PAC
This includes functionality to
request via online
request a PAC for porting two
account
or more numbers, and also a 19.5
code for non-porters wishing to
switch without porting
19.5N
19.6
19.6N
19.7
19.7N
19.8
19.8N
20.1
20.2
20.3
Update the linkages between
20. Functionality the porting/ CRM systems to
to deliver ETC / process requests for real-time
20.4
credit balance via account/ termination charge
online account data received via online
account
20.5
20.6
20.7
21.1
21.2
21.3
21. Redesign Re-design the online account
online account for account to present switching
21.4
ETC / credit information in a clear and
balance prescribed format
21.5
21.6
21.7
22.1N
22. Update BSS 22.2N

Systems & Back Update BSS Systems to
Office upload separated N-PAC
Processes to deactivation batch files - LP.
22.3N
process LP N- Develop revised back office
PAC processes to process N-PAC
deactivation deactivation files
files 22.4N
22.5N
TOTALS
Sub-activities
Internal impact assessment
Internal impact assessment - N-PAC Incremental
Set-up SMSC connections and update billing systems to zero rate PAC request SMS to nominated PAC shortcode
Set up separate SMSC connection for N-PAC (cancellation) code request
Test and validate PAC SMSC function
Test and validate N-PAC SMSC function
Project management resource
Develop functionality to validate the customer account against the requested number within the CRM systems
Develop functionality to request and collate current billed and unbilled data for the customer's number from billing systems
Develop functionality to check if the requested number is subject to residential or business product
If product is business, then bypass requirement for the development of functionality to a) calculate current billed and unbilled data
for the customer's number from CRM/billing systems (and instead send rejection message)
If product is residential, then develop functionality to interrogate CRM/ billing systems to identify customer's contract start and end
dates and set-up algorithm to calculate current ETC based on customer specific contract term features & remaining contract
period
Test and validate ETC / credit balance calculation functionality

Develop CRM/ NP Gateway functionality to convert ETC/ contract information into agreed format
Develop automated XML based PAC request functionality to request and obtain PAC from CPS - Assumed that most MNOs and
large MVNOs have this functionality within their existing PAC process but all small and medium MVNOs will need to develop the
automated PAC request function to replace existing manual processes using WebGUI
Develop automated XML based N-PAC request functionality to request and obtain N-PAC from CPS - Assumed that most MNOs
and large MVNOs have this functionality within their existing PAC process but all small and medium MVNOs will need to develop
the automated PAC request function to replace existing manual processes using WebGUI - N-PAC Incremental
Develop automated software functionality to link the incoming customer SMS with the generation & presentation of the ETC &
PAC by SMS to the customer
Develop automated software functionality to link the incoming customer SMS with the generation & presentation of the ETC & N-
PAC by SMS to the customer - N-PAC Incremental
Project management resource - N-PAC Incremental
Test and validate the PAC SMS request & delivery functionality
Test and validate the N-PAC SMS request & delivery functionality - N-PAC Incremental
Support MNP OSG Discussions on Key MNP process/ functionality changes
Review MNP OSG documents and provide feedback/ comments
Support MNP OSG implementation activities, including providing readiness assessment, and progress reviews
Support MNP OSG definition of testing specifications, scheduling and inter-operator engagement/ management
Participate in inter-operator testing of revised porting functionality and system / process developments
Participate in inter-operator testing of revised porting functionality and system / process developments - N-PAC Incremental

Develop training materials
Delivery of training
CRM system functionality development - account information registration and management
Acceptance testing / handover to live operation, including testing with Small MVNO clients - assume 20 Small MVNOs
Support entry of Small MVNO account data
Audit accuracy & integrity of Small MVNO account data
Collate required customer data
Input required customer data - assume average of 25,000 customers/ accounts uploaded by batch file into MVNA/ MVNE CRM
Validate accuracy of inputted customer data
number database (CPND) - Not relevant to Auto Switch (LP variant)

VNOs, 6 MVNE/MVNAs)
Collate, analyse and cleanse ported number data from MNP onward routing data
Upload ported number data to CPS and support CPS consolidation and data cleanse.
Internal impact assessment on CRM systems & business process
Porting portal/ provisioning system functionality development to receive routing update messages and process routing changes
Porting portal/ provisioning system functionality development to generate and send routing updated messages to the CPS
Acceptance testing / handover to live operation, including testing with CPS and other LP/ BO/RP
ons - All operators - Not relevant to Auto Switch (LP variant)
CRM system functionality development
Business Process Re-design
Acceptance testing / handover to live operation

Develop CRM porting system functionality to freeze the port until the GP confirms all the new SIMs are activated
Develop functionality to generate porting initiation message to CPS when SIM is activated
Acceptance testing
Develop CRM N-PAC locking function in CRM/ CPS XML Interface
Develop N-PAC display and storage functionality within CRM
Test CRM N-PAC XML locking functionality
Develop functionality to allow separate initiation of ports (PAC) and cancellations (N-PAC) - GP role
Acceptance testing / handover to live operation, including testing with CPS and other providers / block operators / routing
operators
Internal impact assessment - Incremental N-PAC
CRM system functionality development to initiate porting / cancellation requests & provide notification of port out / cancellation - GP
CRM system functionality/ development to request N-PAC via portal or SMS or CSR phone - LP
N-PAC Acceptance testing / handover to live operation, including testing with Small MVNO clients - assume 20 Small MVNOs
Support Small MVNO testing and configuration of Porting Portal
Incremental testing of portal N-PAC functionality
Project management resource - Incremental N-PAC

Revise existing Porting related business processes to align to Auto PAC, integrated cancellation and multiple number functionality
& use of Porting Portal - GP role
Test revised business processes
requests (including multiple numbers)
Internal Impact assessment - N-PAC element
Update online customer portal to enable PAC requests to be sent to the CPS
Update online customer portal to enable PAC requests to be sent to the CPS - N-PAC element
Develop functionality to allow separate requests for PAC and non-porting code - online account
Develop functionality to allow separate requests for PAC and non-porting code - online account - N-PAC element
Develop functionality to allow multiple numbers (contiguous and non-contiguous) to be included in individual PAC request, via
online account only
online account only - N-PAC element
Develop functionality to check that requested numbers are from the same LP account. If the requested numbers are from different
LP accounts, send rejection message
LP accounts, send rejection message - N-PAC element
Develop functionality to collate ETC information for multiple PAC requests into single ETC output data
Develop functionality to collate ETC information for multiple PAC requests into single ETC output data - N-PAC element
Test and validate online PAC request function with the CPS
Test and validate online PAC request function with the CPS - N-PAC element

Project management resource - N-PAC element
Develop self-service account functionality to enable customers to request ETC / credit balance
Develop CRM/ Billing system functionality to validate the ETC / credit balance request initiated from the self-service account
Develop interworking or gateway functionality between the customer online account and CRM/ billing systems to initiate the ETC
calculation function/ algorithm
Develop functionality to collate and deliver the ETC / credit balance information via the online account
Test and validate Self-Service ETC / credit balance request and collation functionality
Revise the online account to create a MNP specific facility to enable customers to request ETC / credit balance (Revised online
account design, NOT technical function)
Develop functionality to receive ETC / credit balance from the CRM/ billing systems and present in a clear and acceptable format
to customers via their online account
Develop self-service account functionality to present ETC / credit balance for multiple numbers
Develop functionality to record the ETC / credit balance provided to customers via the online account
Test and validate Self-Service ETC / credit balance presentation
Develop BSS system functionality to upload daily N-PAC LP deactivation batch files
Develop revised back office processes/ tools to process daily N-PAC LP deactivation batch files
Test and validate the N-PAC LP deactivation file functionality

Resource Resource type Salary
Employee IT engineer 65,000
Project management Middle manager 75,000
Project management Senior manager 85,000
External MNO CRM vendor 750


Employee Training team 45,000
Employee Billing administrators 37,000
Employee CSAs 20,035
Project management Junior manager 60,000
Project management Junior manager 60,000
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A


Employee Billing administrators 37,000
Employee CSAs 20,035

Employee IT Engineer 65,000
External MNO CRM Vendor 750
Project management Middle Manager 75,000

N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A

Project management Middle Manager 75,000

Setup
Number of days training per

Daily cost (fully loaded) Number of employees
employee
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£596 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A

£596 N/A N/A
£596 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£526 N/A N/A
£526 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A

£456 N/A N/A
£316 N/A N/A
£316 N/A N/A
£456 60 0.50
£260 0 0.50
£141 16,250 0.18
£456 N/A N/A
£750 N/A N/A
£456 N/A N/A
£421 N/A N/A
£421 N/A N/A
£526 N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A

£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A

£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£316 N/A N/A
£316 N/A N/A
£456 60 N/A
£260 0 N/A
£141 16,250 N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A

£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
110
£456 N/A N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A

#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
£456 N/A N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A

£526 N/A N/A
£596 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£596 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£526 N/A N/A
£456 N/A N/A

Ongoing
Number of development days Total setup Ongoing support costs relevant?
8 £3,649 No
1 £456 No
25 £11,404 Yes
3 £1,368 Yes
35 £15,965 No
2 £912 No
15 £7,895 No
15 £8,947 No
35 £26,250 Yes
60 £45,000 Yes
20 £15,000 Yes
20 £15,000 Yes
60 £45,000 Yes
40 £18,246 No
65 £34,211 No
14 £8,351 No
2 £1,193 No
35 £26,250 Yes
25 £18,750 Yes
10 £7,500 Yes
50 £37,500 Yes
15 £11,250 Yes
20 £10,526 No
8 £4,211 No
30 £13,684 No
12 £5,474 No
0 £0 No
0 £0 No
0 £0 No
6 £3,158 No
35 £15,965 No
12 £5,474 No
6 £3,158 No
2 £1,053 No
14 £6,386 No
28 £8,842 No
246 £77,715 No
30 £13,684 No
0 £0 No
2923 £410,995 No
5 £2,281 No
40 £30,000 Yes
10 £4,561 No
20 £8,421 No
10 £4,211 No
10 £5,263 No
N/A No
N/A Yes
N/A No
N/A No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
5 £2,281 No
90 £67,500 Yes
55 £41,250 Yes
20 £9,123 No
10 £5,263 No
4 £1,825 No
25 £18,750 Yes
15 £11,250 Yes
10 £4,561 No
5 £2,632 No
15 £6,842 No
50 £37,500 No
30 £13,684 No
15 £7,895 No
5 £2,281 No
1 £456 No
32 £24,000 Yes
20 £15,000 Yes
10 £4,561 No
3 £1,368 No
25 £11,404 No
10 £4,561 No
8 £4,211 No
3 £1,579 No
N/A No
N/A No
N/A No
N/A No
6 £2,737 No
2 £912 No
35 £26,250 Yes
15 £11,250 Yes
50 £37,500 Yes
20 £15,000 Yes
45 £33,750 Yes
15 £11,250 Yes
30 £22,500 Yes
15 £11,250 Yes
50 £37,500 Yes
20 £15,000 Yes
45 £20,526 No
15 £6,842 No
33 £17,368 No
17 £8,947 No
5 £2,982 No
10 £7,500 Yes
5 £3,750 Yes
10 £7,500 Yes
10 £7,500 Yes
15 £6,842 No
15 £7,895 No
10 £5,965 No
25 £18,750 Yes
25 £18,750 Yes
25 £18,750 Yes
15 £11,250 Yes
25 £11,404 No
25 £13,158 No
5 £2,281 No
15 £11,250 Yes
25 £18,750 Yes
5 £2,632 No
10 £4,561 No
Cost relevant where

Cost relevant where
"Residential +
"Residential only'
Business''
Ongoing
Total ongoing
£0 1 1
£0 1 1
£1,711 1 1
£205 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£3,938 1 1
£6,750 1 1
Activity only
relevant if
£2,250 businesses 0 1
excluded
Activity from
only
obligation
relevant if
excluded from
obligation
£6,750 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£3,938 1 1
£2,813 1 1
£1,125 1 1
£5,625 1 1
£1,688 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£4,500 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£10,125 1 1
£6,188 1 1
£0 1 1
£0 1 1
£0 1 1
£2,813 1 1
£1,688 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£3,600 1 1
£2,250 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
Activity only
£0 relevant for 1 1
'Online'
Activity only
'Online'
Activity only
£3,938 relevant for 1 1
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
£0 1 1
£1,688 1 1
£2,813 1 1
£0 1 1
£0 1 1
Costs relevant
Costs relevant to MNOs with multiple CRM platforms for N-PAC
Incremental
Denotes which cost activities would need to be duplicated across CRM platforms
Setup Ongoing Total
1 1 1
1 1 1 1
1 1 1
1 1 1 1
1 1 1
1 1 1 1
1 1 1
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3 1
3 3 3
3 3 3
3 3 3 1
3 3 3
3 3 3 1
3 3 3
3 3 3 1
3 3 3
3 3 3 1
1 1 1
1 1 1
1 1 1
3 3 3
3 3 3
3 3 3 1
3 3 3
3 3 3 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
3 3 3 1
3 3 3 1
3 3 3 1
3 3 3 1
1 1 1
1 1 1 1
1 1 1
1 1 1 1
1 1 1
1 1 1 1
1 1 1
1 1 1 1
1 1 1
1 1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1 1
1 1 1
1 1 1 1
1 1 1
1 1 1 1
1 1 1
1 1 1 1
1 1 1
1 1 1 1
1 1 1
1 1 1 1
1 1 1
1 1 1 1
1 1 1
1 1 1 1
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3
3 3 3 1
3 3 3 1
3 3 3 1
3 3 3 1
3 3 3 1
Typical MNO Costs relevant to MNOs with multiple CRM platform
Residential and business Residential only Residential and Business

Setup Ongoing Setup Ongoing Setup Ongoing
£3,649 £0 £3,649 £0 £3,649 £0
£456 £0 £456 £0 £456 £0
£11,404 £1,711 £11,404 £1,711 £11,404 £1,711
£1,368 £205 £1,368 £205 £1,368 £205
£15,965 £0 £15,965 £0 £15,965 £0
£912 £0 £912 £0 £912 £0
£7,895 £0 £7,895 £0 £7,895 £0
£8,947 £0 £8,947 £0 £26,842 £0
£26,250 £3,938 £26,250 £3,938 £78,750 £11,813
£45,000 £6,750 £45,000 £6,750 £135,000 £20,250
£0 £0 £15,000 £2,250 £0 £0
£0 £0 £15,000 £2,250 £0 £0
£45,000 £6,750 £45,000 £6,750 £135,000 £20,250
£18,246 £0 £18,246 £0 £54,737 £0
£34,211 £0 £34,211 £0 £102,632 £0

£8,351 £0 £8,351 £0 £25,053 £0
£1,193 £0 £1,193 £0 £3,579 £0
£26,250 £3,938 £26,250 £3,938 £78,750 £11,813
£18,750 £2,813 £18,750 £2,813 £56,250 £8,438
£7,500 £1,125 £7,500 £1,125 £22,500 £3,375
£37,500 £5,625 £37,500 £5,625 £112,500 £16,875
£11,250 £1,688 £11,250 £1,688 £33,750 £5,063
£10,526 £0 £10,526 £0 £31,579 £0
£4,211 £0 £4,211 £0 £12,632 £0
£13,684 £0 £13,684 £0 £41,053 £0
£5,474 £0 £5,474 £0 £16,421 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£3,158 £0 £3,158 £0 £9,474 £0
£15,965 £0 £15,965 £0 £47,895 £0
£5,474 £0 £5,474 £0 £16,421 £0
£3,158 £0 £3,158 £0 £9,474 £0
£1,053 £0 £1,053 £0 £3,158 £0

£6,386 £0 £6,386 £0 £6,386 £0
£8,842 £0 £8,842 £0 £8,842 £0
£77,715 £0 £77,715 £0 £77,715 £0
£13,684 £0 £13,684 £0 £13,684 £0
£0 £0 £0 £0 £0 £0
£410,995 £0 £410,995 £0 £410,995 £0
£2,281 £0 £2,281 £0 £2,281 £0
£30,000 £4,500 £30,000 £4,500 £30,000 £4,500
£4,561 £0 £4,561 £0 £4,561 £0
£8,421 £0 £8,421 £0 £8,421 £0
£4,211 £0 £4,211 £0 £4,211 £0
£5,263 £0 £5,263 £0 £5,263 £0
£0 £0 £0
£0 £0 £0
£0 £0 £0
£0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£0 £0 £0 £0 £0 £0
£2,281 £0 £2,281 £0 £2,281 £0
£67,500 £10,125 £67,500 £10,125 £67,500 £10,125
£41,250 £6,188 £41,250 £6,188 £41,250 £6,188
£9,123 £0 £9,123 £0 £9,123 £0

£5,263 £0 £5,263 £0 £5,263 £0
£1,825 £0 £1,825 £0 £1,825 £0
£18,750 £2,813 £18,750 £2,813 £18,750 £2,813
£11,250 £1,688 £11,250 £1,688 £11,250 £1,688
£4,561 £0 £4,561 £0 £4,561 £0
£2,632 £0 £2,632 £0 £2,632 £0
£6,842 £0 £6,842 £0 £20,526 £0
£37,500 £0 £37,500 £0 £112,500 £0
£13,684 £0 £13,684 £0 £41,053 £0
£7,895 £0 £7,895 £0 £23,684 £0
£2,281 £0 £2,281 £0 £2,281 £0
£456 £0 £456 £0 £456 £0
£24,000 £3,600 £24,000 £3,600 £24,000 £3,600
£15,000 £2,250 £15,000 £2,250 £15,000 £2,250
£4,561 £0 £4,561 £0 £4,561 £0
£1,368 £0 £1,368 £0 £1,368 £0
£11,404 £0 £11,404 £0 £11,404 £0
£4,561 £0 £4,561 £0 £4,561 £0
£4,211 £0 £4,211 £0 £4,211 £0
£1,579 £0 £1,579 £0 £1,579 £0

£0 £0 £0
£0 £0 £0
£0 £0 £0
£0 £0 £0
£2,737 £0 £2,737 £0 £2,737 £0
£912 £0 £912 £0 £912 £0
£26,250 £3,938 £26,250 £3,938 £26,250 £3,938
£11,250 £1,688 £11,250 £1,688 £11,250 £1,688
£37,500 £5,625 £37,500 £5,625 £37,500 £5,625
£15,000 £2,250 £15,000 £2,250 £15,000 £2,250
£33,750 £5,063 £33,750 £5,063 £33,750 £5,063
£11,250 £1,688 £11,250 £1,688 £11,250 £1,688
£22,500 £3,375 £22,500 £3,375 £22,500 £3,375
£11,250 £1,688 £11,250 £1,688 £11,250 £1,688
£37,500 £5,625 £37,500 £5,625 £37,500 £5,625
£15,000 £2,250 £15,000 £2,250 £15,000 £2,250
£20,526 £0 £20,526 £0 £20,526 £0
£6,842 £0 £6,842 £0 £6,842 £0
£17,368 £0 £17,368 £0 £17,368 £0

£8,947 £0 £8,947 £0 £8,947 £0
£2,982 £0 £2,982 £0 £8,947 £0
£7,500 £1,125 £7,500 £1,125 £22,500 £3,375
£3,750 £563 £3,750 £563 £11,250 £1,688
£7,500 £1,125 £7,500 £1,125 £22,500 £3,375
£7,500 £1,125 £7,500 £1,125 £22,500 £3,375
£6,842 £0 £6,842 £0 £20,526 £0
£7,895 £0 £7,895 £0 £23,684 £0
£5,965 £0 £5,965 £0 £17,895 £0
£18,750 £2,813 £18,750 £2,813 £56,250 £8,438
£18,750 £2,813 £18,750 £2,813 £56,250 £8,438
£18,750 £2,813 £18,750 £2,813 £56,250 £8,438
£11,250 £1,688 £11,250 £1,688 £33,750 £5,063
£11,404 £0 £11,404 £0 £34,211 £0
£13,158 £0 £13,158 £0 £39,474 £0
£2,281 £0 £2,281 £0 £6,842 £0
£11,250 £1,688 £11,250 £1,688 £33,750 £5,063
£18,750 £2,813 £18,750 £2,813 £56,250 £8,438
£2,632 £0 £2,632 £0 £7,895 £0
£4,561 £0 £4,561 £0 £13,684 £0

£1,724,987 £117,453 £1,754,987 £121,953 £2,922,066 £219,828

Auto Switch PAC only calculat

to MNOs with multiple CRM platforms
Typical MNO
Residential only
Setup Ongoing Setup Ongoing
£3,649 £0 £3,649 £0
£456 £0 £0 £0
£11,404 £1,711 £11,404 £1,711
£1,368 £205 £0 £0
£15,965 £0 £15,965 £0
£912 £0 £0 £0
£7,895 £0 £7,895 £0
£26,842 £0 £8,947 £0
£78,750 £11,813 £26,250 £3,938
£135,000 £20,250 £45,000 £6,750
£45,000 £6,750 £0 £0
£45,000 £6,750 £0 £0
£135,000 £20,250 £45,000 £6,750
£54,737 £0 £18,246 £0
£102,632 £0 £34,211 £0
£25,053 £0 £8,351 £0
£3,579 £0 £0 £0
£78,750 £11,813 £26,250 £3,938
£56,250 £8,438 £18,750 £2,813
£22,500 £3,375 £0 £0
£112,500 £16,875 £37,500 £5,625
£33,750 £5,063 £0 £0
£31,579 £0 £10,526 £0
£12,632 £0 £0 £0
£41,053 £0 £13,684 £0
£16,421 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£9,474 £0 £3,158 £0
£47,895 £0 £15,965 £0
£16,421 £0 £0 £0
£9,474 £0 £3,158 £0
£3,158 £0 £0 £0
£6,386 £0 £6,386 £0
£8,842 £0 £8,842 £0
£77,715 £0 £77,715 £0
£13,684 £0 £13,684 £0
£0 £0 £0 £0
£410,995 £0 £410,995 £0
£2,281 £0 £2,281 £0
£30,000 £4,500 £30,000 £4,500
£4,561 £0 £4,561 £0
£8,421 £0 £8,421 £0
£4,211 £0 £4,211 £0
£5,263 £0 £5,263 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£2,281 £0 £2,281 £0
£67,500 £10,125 £67,500 £10,125
£41,250 £6,188 £41,250 £6,188
£9,123 £0 £9,123 £0
£5,263 £0 £5,263 £0
£1,825 £0 £0 £0
£18,750 £2,813 £0 £0
£11,250 £1,688 £0 £0
£4,561 £0 £0 £0
£2,632 £0 £0 £0
£20,526 £0 £0 £0
£112,500 £0 £0 £0
£41,053 £0 £0 £0
£23,684 £0 £0 £0
£2,281 £0 £2,281 £0
£456 £0 £0 £0
£24,000 £3,600 £24,000 £3,600
£15,000 £2,250 £0 £0
£4,561 £0 £4,561 £0
£1,368 £0 £0 £0
£11,404 £0 £11,404 £0
£4,561 £0 £0 £0
£4,211 £0 £4,211 £0
£1,579 £0 £0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£2,737 £0 £2,737 £0
£912 £0 £0 £0
£26,250 £3,938 £26,250 £3,938
£11,250 £1,688 £0 £0
£37,500 £5,625 £37,500 £5,625
£15,000 £2,250 £0 £0
£33,750 £5,063 £33,750 £5,063
£11,250 £1,688 £0 £0
£22,500 £3,375 £22,500 £3,375
£11,250 £1,688 £0 £0
£37,500 £5,625 £37,500 £5,625
£15,000 £2,250 £0 £0
£20,526 £0 £20,526 £0
£6,842 £0 £0 £0
£17,368 £0 £17,368 £0
£8,947 £0 £0 £0
£8,947 £0 £2,982 £0
£22,500 £3,375 £7,500 £1,125
£11,250 £1,688 £3,750 £563
£22,500 £3,375 £7,500 £1,125
£22,500 £3,375 £7,500 £1,125
£20,526 £0 £6,842 £0
£23,684 £0 £7,895 £0
£17,895 £0 £5,965 £0
£56,250 £8,438 £18,750 £2,813
£56,250 £8,438 £18,750 £2,813
£56,250 £8,438 £18,750 £2,813
£33,750 £5,063 £11,250 £1,688
£34,211 £0 £11,404 £0
£39,474 £0 £13,158 £0
£6,842 £0 £0 £0
£33,750 £5,063 £0 £0
£56,250 £8,438 £0 £0
£7,895 £0 £0 £0
£13,684 £0 £0 £0
£3,012,066 £233,328 £1,438,268 £93,623

to Switch PAC only calculations
Costs relevant to MNOs with multiple CRM platforms
Setup Ongoing
£3,649 £0
£0 £0
£11,404 £1,711
£0 £0
£15,965 £0
£0 £0
£7,895 £0
£26,842 £0
£78,750 £11,813
£135,000 £20,250
£0 £0
£0 £0
£135,000 £20,250
£54,737 £0
£102,632 £0
£25,053 £0
£0 £0
£78,750 £11,813
£56,250 £8,438
£0 £0
£112,500 £16,875
£0 £0
£31,579 £0
£0 £0
£41,053 £0
£0 £0
£0 £0
£0 £0
£0 £0
£9,474 £0
£47,895 £0
£0 £0
£9,474 £0
£0 £0
£6,386 £0
£8,842 £0
£77,715 £0
£13,684 £0
£0 £0
£410,995 £0
£2,281 £0
£30,000 £4,500
£4,561 £0
£8,421 £0
£4,211 £0
£5,263 £0
£0
£0
£0
£0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£2,281 £0
£67,500 £10,125
£41,250 £6,188
£9,123 £0
£5,263 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£2,281 £0
£0 £0
£24,000 £3,600
£0 £0
£4,561 £0
£0 £0
£11,404 £0
£0 £0
£4,211 £0
£0 £0
£0
£0
£0
£0
£2,737 £0
£0 £0
£26,250 £3,938
£0 £0
£37,500 £5,625
£0 £0
£33,750 £5,063
£0 £0
£22,500 £3,375
£0 £0
£37,500 £5,625
£0 £0
£20,526 £0
£0 £0
£17,368 £0
£0 £0
£8,947 £0
£22,500 £3,375
£11,250 £1,688
£22,500 £3,375
£22,500 £3,375
£20,526 £0
£23,684 £0
£17,895 £0
£56,250 £8,438
£56,250 £8,438
£56,250 £8,438
£33,750 £5,063
£34,211 £0
£39,474 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£2,352,250 £181,373
Large MVNO
Source: Ofcom

cancellations
1.1
1.1N
1.2
1.3
1.4
1.4N
1.5
2.1
2.2
2.3

on demand
2.6
2.7
2.8
3.1
3.1N
3.2
3.3
3.3N
3.4
SMS consumer
3.4N
3.5
3.5N
3.6
3.6N
4.1
4.2
body
4.3
5.1
changes are compatible, prior 5.2
5. Inter-operator
medium MVNOs and MVNEs; 5.2N
testing
their MVNE testing
5.3N
6.1
6.2
Ensure that IT system admin, 6.3

billing system admin and CSA
6. Training
PAC process
6.4
7.1
7. Establish Small
MVNO Account
Management
Portal 7.4
7.6
Small MVNOs
8.1

8.4
Routing operators only (all MNOs, 6 large MVNOs, 6

MVNE/MVNAs)
9.1

9.3
10.1
10.2
10. Notify CPS
once routing of
is updated to GP
messages to the CPS
(BO/ RP)
10.4
10.5
11.1
11.2
11. Repatriations:
Inactive ported in
number
identification
via CPS
11.4
11.5
12.1

12. Repatriations:
Re-activation of
repatriated
numbers onto the
original customer
SIM
account
12. Repatriations:
Re-activation of
#
repatriated
numbers onto the
original customer
SIM
account 12.4
12.5
13.1
13.2
13. Repatriations:
Initiation and
management of
CPS processed
repatriation
transactions
13.4
13.5
14.1
14.2

14.4
GP role
All operators
15.1
15. Develop 15.2

functionality to
automatically
initiate port / 15.3
then ijitiate post / switch
cancellation
requests once
SIM is activated
SIM is activated 15.4
automatically
initiate port /
cancellation
Classification: request automatically once new
requests once CONFIDENTIAL
SIM is activated
#
SIM is activated
15.5
15.6N
15.7N
15.8N
lock N-PAC - GP
15.9N
15.10N
16.1
16. Update GP 16.2

Develop functionality for SGP
CRM systems to
CSR to initiate cancellation
enable
requests once code is passed
cancellations to
from consumer to GP 16.3
be initiated.
16.4
17.1
Establish Porting Portal to 17.2

enable Small MVNOs initiate
Small MVNO requests (GP) and to notify port 17.3
billing and account deactivation
(LP) 17.4
17.5
Small MVNOs
18.1
18. Review and
revise Small
MVNO Business 18.2
Processes to
align to updated
porting / 18.3
cancellation
functionality
18.4
19.1
19.1N
19.2
19.2N
19.3
19.3N

request PAC
19.4N
19. Develop PAC
request via online
account
19.5N
19.6
19.6N
19.7
19.7N
19.8
19.8N
20.1
20.2
20.3
20.4
account
20.5
20.6
20.7
21.1
21.2
21.3
21.4
21.5
21.6
21.7
22.1N

Systems & Back Update BSS Systems to
Office upload separated N-PAC
Processes to deactivation batch files - LP.
22.3N
process LP N- Develop revised back office
PAC processes to process N-PAC
deactivation deactivation files
files 22.4N
22.5N
TOTALS
Sub-activities
Set up separate SMSC connection for cancellation code request
Test and validate SMSC function
Test and validate SMSC function for N-PAC
If product is business, then bypass requirement for the development of functionality to a) calculate current billed and unbilled da
If product is residential, then develop functionality to interrogate CRM/ billing systems to identify customer's contract start and e

Develop automated XML based PAC request functionality to request and obtain PAC from CPS - Assumed that most MNOs and large
Develop automated software functionality to link the incoming customer SMS with the generation & presentation of the ETC & PA



Acceptance testing
Develop CRM N-PAC locking function in CRM/ CPS XML Interface
Test CRM N-PAC XML locking functionality
Develop functionality to allow separate initiation of ports and cancellations - GP role
operators

online account only




N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A



Employee IT Engineer £65,000
External Large MVNO CRM Vendor £750
Project management Middle Manager £75,000
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A

N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A


Setup

employee
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£596 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A

£596 N/A N/A
£596 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£526 N/A N/A
£526 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A

£456 N/A N/A
£316 N/A N/A
£316 N/A N/A
£456 30 0.5
£260 0 0.5
£141 4,000 0.2
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A

£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A

£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£316 N/A N/A
£316 N/A N/A
£456 30 N/A
£260 0 N/A
£141 4,000 N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A

£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A

#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
£456 N/A N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A

£526 N/A N/A
£596 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£596 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£526 N/A N/A
£456 N/A N/A

Ongoing
5 £2,281 No
1 £456 No
15 £6,842 Yes
3 £1,368 Yes
20 £9,123 No
2 £912 No
10 £5,263 No
15 £8,947 No
25 £18,750 Yes
40 £30,000 Yes
10 £7,500 Yes
10 £7,500 Yes
40 £30,000 Yes
20 £9,123 No
15 £7,895 No
12 £7,158 No
2 £1,193 No
25 £18,750 Yes
17 £12,750 Yes
5 £3,750 Yes
30 £22,500 Yes
10 £7,500 Yes
15 £7,895 No
5 £2,632 No
20 £9,123 No
7 £3,193 No
0 £0 No
0 £0 No
0 £0 No
3 £1,579 No
20 £9,123 No
8 £3,649 No
3 £1,579 No
1 £526 No
14 £6,386 No
28 £8,842 No
61 £19,330 No
15 £6,842 No
0 £0 No
720 £101,168 No
N/A No
N/A Yes
N/A No
N/A No
N/A No
N/A No
N/A No
N/A Yes
N/A No
N/A No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
4 £1,825 No
60 £45,000 Yes
30 £22,500 Yes
18 £8,211 No
8 £4,211 No
3 £1,368 No
20 £15,000 Yes
10 £7,500 Yes
8 £3,649 No
3 £1,579 No
10 £4,561 No
30 £22,500 No
15 £6,842 No
10 £5,263 No
N/A No
N/A Yes
N/A No
N/A No
N/A No
N/A No
N/A No
N/A No
N/A No
3 £1,368 No
2 £912 No
20 £15,000 Yes
10 £7,500 Yes
28 £21,000 Yes
14 £10,500 Yes
22 £16,500 Yes
11 £8,250 Yes
16 £12,000 Yes
9 £6,750 Yes
27 £20,250 Yes
13 £9,750 Yes
30 £13,684 No
15 £6,842 No
20 £10,526 No
10 £5,263 No
4 £2,386 No
7 £5,250 Yes
3 £2,250 Yes
8 £6,000 Yes
8 £6,000 Yes
10 £4,561 No
10 £5,263 No
6 £3,579 No
20 £15,000 Yes
15 £11,250 Yes
10 £7,500 Yes
10 £7,500 Yes
10 £4,561 No
15 £7,895 No
3 £1,368 No
10 £7,500 Yes
20 £15,000 Yes
3 £1,579 No
5 £2,281 No
Cost relevant where

Cost relevant where
"Residential +
"Residential only'
Business''
Ongoing
Total ongoing
£0 1 1
£0 1 1
£1,026 1 1
£205 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£2,813 1 1
£4,500 1 1
Activity only
relevant if
excluded
Activity from
only
obligationif
relevant
excluded from
obligation
£4,500 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£2,813 1 1
£1,913 1 1
£563 1 1
£3,375 1 1
£1,125 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£6,750 1 1
£3,375 1 1
£0 1 1
£0 1 1
£0 1 1
£2,250 1 1
£1,125 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
Activity only
'Online'
£0 1 1
£1,125 1 1
£2,250 1 1
£0 1 1
£0 1 1
Typical Large MVNO
Residential and business Residential only

N-PAC Incremental
£2,281 £0 £2,281 £0
1 456 0 456 0
6842 1026 6842 1026
1 1368 205 1368 205
9123 0 9123 0
1 912 0 912 0
5263 0 5263 0
8947 0 8947 0
18750 2813 18750 2813
30000 4500 30000 4500
0 0 7500 1125
0 0 7500 1125
30000 4500 30000 4500
9123 0 9123 0
7895 0 7895 0
7158 0 7158 0
1 1193 0 1193 0
18750 2813 18750 2813
12750 1913 12750 1913
1 3750 563 3750 563
22500 3375 22500 3375
1 7500 1125 7500 1125
7895 0 7895 0
1 2632 0 2632 0
9123 0 9123 0
1 3193 0 3193 0
0 0 0 0
0 0 0 0
0 0 0 0
1579 0 1579 0
9123 0 9123 0
1 3649 0 3649 0
1579 0 1579 0
1 526 0 526 0
6386 0 6386 0
8842 0 8842 0
19330 0 19330 0
6842 0 6842 0
0 0 0 0
101168 0 101168 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
1825 0 1825 0
45000 6750 45000 6750
22500 3375 22500 3375
8211 0 8211 0
4211 0 4211 0
1 1368 0 1368 0
1 15000 2250 15000 2250
1 7500 1125 7500 1125
1 3649 0 3649 0
1 1579 0 1579 0
1 4561 0 4561 0
1 22500 0 22500 0
1 6842 0 6842 0
1 5263 0 5263 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
1368 0 1368 0
1 912 0 912 0
15000 2250 15000 2250
1 7500 1125 7500 1125
21000 3150 21000 3150
1 10500 1575 10500 1575
16500 2475 16500 2475
1 8250 1238 8250 1238
12000 1800 12000 1800
1 6750 1013 6750 1013
20250 3038 20250 3038
1 9750 1463 9750 1463
13684 0 13684 0
1 6842 0 6842 0
10526 0 10526 0
1 5263 0 5263 0
2386 0 2386 0
5250 788 5250 788
2250 338 2250 338
6000 900 6000 900
6000 900 6000 900
4561 0 4561 0
5263 0 5263 0
3579 0 3579 0
15000 2250 15000 2250
11250 1688 11250 1688
7500 1125 7500 1125
7500 1125 7500 1125
4561 0 4561 0
7895 0 7895 0
1 1368 0 1368 0
1 7500 1125 7500 1125
1 15000 2250 15000 2250
1 1579 0 1579 0
1 2281 0 2281 0
£819,257 £67,944 £834,257 £70,194

Auto Switch PAC only calculations
Typical Large MVNO
Setup Ongoing
£2,281 £0
£0 £0
£6,842 £1,026
£0 £0
£9,123 £0
£0 £0
£5,263 £0
£8,947 £0
£18,750 £2,813
£30,000 £4,500
£0 £0
£0 £0
£30,000 £4,500
£9,123 £0
£7,895 £0
£7,158 £0
£0 £0
£18,750 £2,813
£12,750 £1,913
£0 £0
£22,500 £3,375
£0 £0
£7,895 £0
£0 £0
£9,123 £0
£0 £0
£0 £0
£0 £0
£0 £0
£1,579 £0
£9,123 £0
£0 £0
£1,579 £0
£0 £0
£6,386 £0
£8,842 £0
£19,330 £0
£6,842 £0
£0 £0
£101,168 £0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£1,825 £0
£45,000 £6,750
£22,500 £3,375
£8,211 £0
£4,211 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£1,368 £0
£0 £0
£15,000 £2,250
£0 £0
£21,000 £3,150
£0 £0
£16,500 £2,475
£0 £0
£12,000 £1,800
£0 £0
£20,250 £3,038
£0 £0
£13,684 £0
£0 £0
£10,526 £0
£0 £0
£2,386 £0
£5,250 £788
£2,250 £338
£6,000 £900
£6,000 £900
£4,561 £0
£5,263 £0
£3,579 £0
£15,000 £2,250
£11,250 £1,688
£7,500 £1,125
£7,500 £1,125
£4,561 £0
£7,895 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£642,319 £52,889
Medium MVNO
Source: Ofcom

cancellations
1.1
1.1N
1.2
1.3
1.4
1.4N
1.5
2.1
2.2
2.3

on demand
2.6
2.7
2.8
3.1
3.1N
3.2
3.3
3.3N
3.4
SMS consumer
3.4N
3.5
3.5N
3.6
3.6N
4.1
4.2
body
4.3
5.1
changes are compatible, prior 5.2N
5. Inter-operator
medium MVNOs and MVNEs; 5.2
testing
their MVNE testing
5.3N
6.1
6.2

6. Training
PAC process
6.4
7.1
7. Establish Small
MVNO Account
Management
Portal 7.4
7.6
Small MVNOs
8.1

8.4

MVNE/MVNAs)
9.1

9.3
10.1
10.2
10. Notify CPS
once routing of
is updated to GP
messages to the CPS
(BO/ RP)
10.4
10.5
11.1
11.2
11. Repatriations:
Inactive ported in
number
identification
via CPS
11.4
11.5
12.1

12. Repatriations:
Re-activation of
repatriated
numbers onto the
original customer
SIM
account
12. Repatriations:
Re-activation of
#
repatriated
numbers onto the
original customer
SIM
account 12.4
12.5
13.1
13.2
13. Repatriations:
Initiation and
management of
CPS processed
repatriation
transactions
13.4
13.5
14.1
14.2

14.4
GP role
All operators
15.1
15.2
15.3
SIM is activated
15.4
15. Develop
functionality to
automatically
initiate port /
cancellation
requests once
SIM is activated
#
15. Develop
functionality to 15.5
automatically
initiate port /
cancellation
requests once 15.6N
SIM is activated
15.7N
15.8N
lock N-PAC - GP
15.9N
15.10N
16.1
16. Update GP
Develop functionality for SGP 16.2
CRM systems to
enable
cancellations to
be initiated.
16.4
17.1
17.2
17.2N
billing and account deactivation 17.4
(LP)
17.4N
17.5
17.5N
Small MVNOs
18.1
18. Review and
revise Small
MVNO Business 18.2
Processes to
align to updated
porting / 18.3
cancellation
functionality
18.4
19.1
19.1N
19.2
19.2N
19.3
19.3N

request PAC
19.4N
19. Develop PAC
request via online
account
19.5N
19.6
19.6N
19.7
19.7N
19.8
19.8N
20.1
20.2
20.3
20.4
account
20.5
20.6
20.7
21.1
21.2
21.3
21.4
21.5
21.6
21.7
22.1N

Systems & Back Update BSS Systems to upload
Office separated N-PAC deactivation
Processes to batch files - LP. Develop
22.3N
process LP N- revised back office processes
PAC to process N-PAC deactivation
deactivation files
files 22.4N
22.5N
TOTALS
Sub-activities
Test and validate SMSC function for N-PAC
period




Acceptance testing
Develop CRM N-PAC request process
Test CRM N-PAC process request functionality
operators

online account only




N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A

N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A


External Medium MVNO CRM Vendor £750
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A

N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A


Setup

employee
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A

£596 N/A N/A
£596 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£526 N/A N/A
£526 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A

£456 N/A N/A
£316 N/A N/A
£316 N/A N/A
£456 10 0.5
£260 0 0.5
£141 500 0.2
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A

£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£526 N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A

£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£316 N/A N/A
£316 N/A N/A
£456 10 N/A
£260 0 N/A
£141 500 N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A

£526 N/A N/A
£456 N/A N/A
£456 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A

#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
£456 N/A N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A

£526 N/A N/A
£526 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£526 N/A N/A
£456 N/A N/A

Ongoing
3 £1,368 No
1 £456 No
10 £4,561 Yes
1 £456 Yes
15 £6,842 No
4 £1,825 No
7 £3,684 No
12 £6,316 No
15 £11,250 Yes
25 £18,750 Yes
8 £6,000 Yes
8 £6,000 Yes
25 £18,750 Yes
15 £6,842 No
12 £6,316 No
8 £4,772 No
2 £1,193 No
15 £11,250 Yes
25 £18,750 Yes
10 £7,500 Yes
25 £18,750 Yes
10 £7,500 Yes
10 £5,263 No
4 £2,105 No
18 £8,211 No
5 £2,281 No
0 £0 No
0 £0 No
0 £0 No
2 £1,053 No
5 £2,281 No
10 £4,561 No
2 £1,053 No
1 £526 No
7 £3,193 No
14 £4,421 No
8 £2,499 No
5 £2,281 No
0 £0 No
89.9439102564 £12,646 No
N/A No
N/A Yes
N/A No
N/A No
N/A No
N/A No
N/A No
N/A Yes
N/A No
N/A No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
N/A No
N/A Yes
N/A Yes
N/A No
N/A No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
2 £912 No
45 £33,750 Yes
20 £15,000 Yes
5 £2,281 No
2 £1,053 No
2 £912 No
10 £4,561 No
5 £3,750 Yes
4 £1,825 No
2 £1,053 No
10 £4,561 No
20 £15,000 No
10 £4,561 No
8 £4,211 No
N/A No
N/A Yes
N/A Yes
N/A No
N/A No
N/A No
N/A No
N/A No
N/A No
N/A No
N/A No
N/A No
2 £912 No
1 £456 No
15 £11,250 Yes
5 £3,750 Yes
23 £17,250 Yes
7 £5,250 Yes
19 £14,250 Yes
6 £4,500 Yes
10 £7,500 Yes
5 £3,750 Yes
20 £15,000 Yes
5 £3,750 Yes
23 £10,491 No
7 £3,193 No
15 £7,895 No
5 £2,632 No
2 £1,053 No
4 £3,000 Yes
2 £1,500 Yes
5 £3,750 Yes
5 £3,750 Yes
8 £3,649 No
5 £2,632 No
4 £2,105 No
10 £7,500 Yes
8 £6,000 Yes
8 £6,000 Yes
8 £6,000 Yes
8 £3,649 No
10 £5,263 No
2 £912 No
7 £5,250 Yes
14 £10,500 Yes
3 £1,579 No
4 £1,825 No
Cost relevant where

Cost relevant where
"Residential +
"Residential only'
Business''
Ongoing
Total ongoing
£0 1 1
£0 1 1
£684 1 1
£68 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£1,688 1 1
£2,813 1 1
£900 Activity only relevant i 0 1
£900 Activity only relevant i 0 1
£2,813 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£1,688 1 1
£2,813 1 1
£1,125 1 1
£2,813 1 1
£1,125 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£5,063 1 1
£2,250 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£563 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
Activity only relevant

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£1,688 1 1
for 'Online'

£563 1 1
for 'Online'

£2,588 1 1
for 'Online'

£788 1 1
for 'Online'

£2,138 1 1
for 'Online'

£675 1 1
for 'Online'

£1,125 1 1
for 'Online'

£563 1 1
for 'Online'

£2,250 1 1
for 'Online'

£563 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£450 1 1
for 'Online'

£225 1 1
for 'Online'

£563 1 1
for 'Online'

£563 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£1,125 1 1
for 'Online'

£900 1 1
for 'Online'

£900 1 1
for 'Online'

£900 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'
£0 1 1
£788 1 1
£1,575 1 1
£0 1 1
£0 1 1
Typical Medium MVNO

N-PAC
Incremental
£1,368 £0 £1,368 £0
1 456 0 456 0
4561 684 4561 684
1 456 68 456 68
6842 0 6842 0
1 1825 0 1825 0
3684 0 3684 0
6316 0 6316 0
11250 1688 11250 1688
18750 2813 18750 2813
0 0 6000 900
0 0 6000 900
18750 2813 18750 2813
6842 0 6842 0
6316 0 6316 0
4772 0 4772 0
1 1193 0 1193 0
11250 1688 11250 1688
18750 2813 18750 2813
1 7500 1125 7500 1125
18750 2813 18750 2813
1 7500 1125 7500 1125
5263 0 5263 0
1 2105 0 2105 0
8211 0 8211 0
1 2281 0 2281 0
0 0 0 0
0 0 0 0
0 0 0 0
1053 0 1053 0
1 2281 0 2281 0
4561 0 4561 0
1053 0 1053 0
1 526 0 526 0
3193 0 3193 0
4421 0 4421 0
2499 0 2499 0
2281 0 2281 0
0 0 0 0
12646 0 12646 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0
0 0
0 0
0 0
0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
912 0 912 0
33750 5063 33750 5063
15000 2250 15000 2250
2281 0 2281 0
1053 0 1053 0
1 912 0 912 0
1 4561 0 4561 0
1 3750 563 3750 563
1 1825 0 1825 0
1 1053 0 1053 0
1 4561 0 4561 0
1 15000 0 15000 0
1 4561 0 4561 0
1 4211 0 4211 0
0 0
0 0
1 0 0
0 0
0 0
1 0 0
0 0
1 0 0
0 0
0 0
0 0
0 0
912 0 912 0
1 456 0 456 0
11250 1688 11250 1688
1 3750 563 3750 563
17250 2588 17250 2588
1 5250 788 5250 788
14250 2138 14250 2138
1 4500 675 4500 675
7500 1125 7500 1125
1 3750 563 3750 563
15000 2250 15000 2250
1 3750 563 3750 563
10491 0 10491 0
1 3193 0 3193 0
7895 0 7895 0
1 2632 0 2632 0
1053 0 1053 0
3000 450 3000 450
1500 225 1500 225
3750 563 3750 563
3750 563 3750 563
3649 0 3649 0
2632 0 2632 0
2105 0 2105 0
7500 1125 7500 1125
6000 900 6000 900
6000 900 6000 900
6000 900 6000 900
3649 0 3649 0
5263 0 5263 0
1 912 0 912 0
1 5250 788 5250 788
1 10500 1575 10500 1575
1 1579 0 1579 0
1 1825 0 1825 0
£490,680 £46,428 £502,680 £48,228

Typical Medium MVNO
Setup
£1,368
£0
£4,561
£0
£6,842
£0
£3,684
£6,316
£11,250
£18,750
£0
£0
£18,750
£6,842
£6,316
£4,772
£0
£11,250
£18,750
£0
£18,750
£0
£5,263
£0
£8,211
£0
£0
£0
£0
£1,053
£0
£4,561
£1,053
£0
£3,193
£4,421
£2,499
£2,281
£0
£12,646
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£912
£33,750
£15,000
£2,281
£1,053
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£912
£0
£11,250
£0
£17,250
£0
£14,250
£0
£7,500
£0
£15,000
£0
£10,491
£0
£7,895
£0
£1,053
£3,000
£1,500
£3,750
£3,750
£3,649
£2,632
£2,105
£7,500
£6,000
£6,000
£6,000
£3,649
£5,263
£0
£0
£0
£0
£0
£376,776
o Switch PAC only calculations
Typical Medium MVNO
Ongoing
£0
£0
£684
£0
£0
£0
£0
£0
£1,688
£2,813
£0
£0
£2,813
£0
£0
£0
£0
£1,688
£2,813
£0
£2,813
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£5,063
£2,250
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£1,688
£0
£2,588
£0
£2,138
£0
£1,125
£0
£2,250
£0
£0
£0
£0
£0
£0
£450
£225
£563
£563
£0
£0
£0
£1,125
£900
£900
£900
£0
£0
£0
£0
£0
£0
£0
£38,034
MVNA/MVNE
Source: Ofcom

cancellations
1.1
1.1N
1.2
1.3
1.4
1.4N
1.5
2.1
2.2
2.3

on demand
2.6
2.7
2.8
3.1
3.1N
3.2
3.3

deliver PAC and the porting/ CRM systems to 3.3N
consumer via via SMS, and deliver to 3.4
SMS consumer
3.4N
3.5
3.5N
3.6
3.6N
4.1
4.2
body
4.3
End-to-end testing between 5.1

changes are compatible, prior
to go-live. Asssumed that 5.2
5. Inter-operator
medium MVNOs and MVNEs;
testing
MVNEs with some of the other 5.2N
providers in these categories;
their MVNE testing 5.3
5.3N
6.1
6.2

6. Training
PAC process
6.4
7.1
7. Establish Small
MVNO Account
Management
Portal 7.4
7.6
Small MVNOs
8.1

8.4

MVNE/MVNAs)
9.1

9.3
10.1
10.2
10. Notify CPS
once routing of
is updated to GP
messages to the CPS
(BO/ RP)
10.4
10.5
11.1
11.2
11. Repatriations:
Inactive ported in
number
identification
via CPS
11.4
11.5
12.1

12. Repatriations:
Re-activation of
repatriated
numbers onto the
original customer
SIM
account
12. Repatriations:
Re-activation of
repatriated
#

numbers onto the
original customer
SIM
account 12.4
12.5
13.1
13.2
13. Repatriations:
Initiation and
management of
CPS processed
repatriation
transactions
13.4
13.5
14.1
14.2

14.4
GP role
All operators
15.1
15. Develop 15.2

functionality to
automatically
initiate port / 15.3
cancellation
requests once
SIM is activated
SIM is activated 15.4
automatically
initiate port /
cancellation
Classification:
requests once CONFIDENTIAL
SIM is activated
#
SIM is activated
15.5
15.6N
lock N-PAC - GP
15.7N
15.8N
15.9N
15.10N
16.1
16. Update GP 16.2

CRM systems to
enable
cancellations to
be initiated.
16.4
17.1
17.1N
17.2
17.2N
billing and account deactivation 17.3N
(LP)
17.4
17.4N
17.5
17.5N
Small MVNOs
18.1
18. Review and
revise Small
MVNO Business 18.2
Processes to
align to updated
porting / 18.3
cancellation
functionality
18.4
19.1
19.1N
19.2
19.2N
19.3
19.3N

request PAC
19.4N
19. Develop PAC
request via online
account
19.5N
19.6
19.6N
19.7
19.7N
19.8
19.8N
20.1
20.2
20.3
20.4
account
20.5
20.6
20.7
21.1
21.2
21.3
21.4
21.5
21.6
21.7
22.1N
22.2N
22. Update BSS Update BSS Systems to upload
Systems to and process separated N-PAC
provide LP N- deactivation batch files for
22.3N
PAC deactivation presentation to Small MVNO
files to Small clients via online MVNO portal
MVNO clients - LP
22.4N
22.5N
Totals Businesses included
Businesses excluded
Sub-activities
Set up separate SMSC connection for N-PAC (cancellation) code request
Test and validate Full SMSC function
Test and validate Full SMSC function
period

and large MVNOs have this functionality within their existing N-PAC process but all small and medium MVNOs will need to
develop the automated N-PAC request function to replace existing manual processes using WebGUI
Project management resource to address N-PAC requirements



Acceptance testing
Develop CRM N-PAC locking function process
Test CRM N-PAC process locking functionality
operators
Internal impact assessment - N-PAC functionality
Acceptance N-PAC testing / handover to live operation, including testing with Small MVNO clients - assume 20 Small MVNOs

C requests (including multiple numbers)
online account only

Develop BSS system functionality to upload daily N-PAC LP deactivation batch files from CPS, process and present to Small
MVNO clients via online MVNO portal
Develop revised deactivation file download functionality on online MVNO portal



N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A




N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A

Project Management Middle Manager £75,000
Project Management Middle Manager £75,000

Setup

employee
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A

£596 N/A N/A
£596 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£526 N/A N/A
£526 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A

£456 N/A N/A
£316 N/A N/A
£316 N/A N/A
£456 10 0.5
£260 0 0.5
£141 0 0.2
£456 N/A N/A
£750 N/A N/A
£456 N/A N/A
£421 N/A N/A
£421 N/A N/A
£526 N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A

£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A

£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£316 N/A N/A
£316 N/A N/A
£456 10 N/A
£260 0 N/A
£141 0 N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A

£526 N/A N/A
£456 N/A N/A
£526 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A

#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
£456 N/A N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A

£526 N/A N/A
£526 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A
£526 N/A N/A
£456 N/A N/A

Ongoing
3 £1,368 No
1 £456 No
10 £4,561 Yes
1 £456 Yes
15 £6,842 No
5 £2,281 No
7 £3,684 No
12 £6,316 No
15 £11,250 Yes
25 £18,750 Yes
8 £6,000 Yes
8 £6,000 Yes
25 £18,750 Yes
15 £6,842 No
12 £6,316 No
8 £4,772 No
2 £1,193 No
15 £11,250 Yes
25 £18,750 Yes
12 £9,000 Yes
25 £18,750 Yes
12 £9,000 Yes
10 £5,263 No
5 £2,632 No
18 £8,211 No
6 £2,737 No
0 £0 No
0 £0 No
0 £0 No
6 £3,158 No
35 £15,965 No
10 £4,561 No
8 £4,211 No
3 £1,579 No
7 £3,193 No
14 £4,421 No
0.4 £132 No
5 £2,281 No
0 £0 No
0 £0 No
5 £2,281 No
40 £30,000 Yes
10 £4,561 No
20 £8,421 No
10 £4,211 No
10 £5,263 No
N/A No
N/A Yes
N/A No
N/A No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
2 £912 No
38 £28,500 Yes
16 £12,000 Yes
3 £1,368 No
1 £526 No
2 £912 No
10 £5,263 No
5 £3,750 Yes
5 £2,281 No
3 £1,579 No
10 £4,561 No
20 £15,000 No
10 £4,561 No
8 £4,211 No
5 £2,281 No
1 No
33 £24,750 Yes
10 £7,500 Yes
10 £4,561 No
3 £1,368 No
25 £11,404 No
10 £4,561 No
8 £4,211 No
3 £1,579 No
N/A No
N/A No
N/A No
N/A No
2 £912 No
1 £456 No
14 £10,500 Yes
6 £4,500 Yes
20 £15,000 Yes
10 £7,500 Yes
17 £12,750 Yes
8 £6,000 Yes
10 £7,500 Yes
5 £3,750 Yes
17 £12,750 Yes
8 £6,000 Yes
20 £9,123 No
10 £4,561 No
15 £7,895 No
5 £2,632 No
2 £1,053 No
4 £3,000 Yes
2 £1,500 Yes
5 £3,750 Yes
5 £3,750 Yes
8 £3,649 No
5 £2,632 No
4 £2,105 No
10 £7,500 Yes
8 £6,000 Yes
8 £6,000 Yes
8 £6,000 Yes
8 £3,649 No
10 £5,263 No
3 £1,368 No
20 £15,000 No
5 £2,632 Yes
2 £1,053 No
7 £3,193 No
Cost relevant where

Cost relevant where
"Residential +
"Residential only'
Business''
Ongoing
Total ongoing
£0 1 1
£0 1 1
£684 1 1
£68 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£1,688 1 1
£2,813 1 1
Activity only relevant if

£900 businesses excluded 0 1
from obligation
from obligation
£2,813 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£1,688 1 1
£2,813 1 1
£1,350 1 1
£2,813 1 1
£1,350 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£4,500 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£4,275 1 1
£1,800 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£563 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£3,713 1 1
£1,125 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£1,575 1 1
for 'Online'

£675 1 1
for 'Online'

£2,250 1 1
for 'Online'

£1,125 1 1
for 'Online'

£1,913 1 1
for 'Online'

£900 1 1
for 'Online'

£1,125 1 1
for 'Online'

£563 1 1
for 'Online'

£1,913 1 1
for 'Online'

£900 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£450 1 1
for 'Online'

£225 1 1
for 'Online'

£563 1 1
for 'Online'

£563 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£1,125 1 1
for 'Online'

£900 1 1
for 'Online'

£900 1 1
for 'Online'

£900 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'
£0 1 1
£0 1 1
£395 1 1
£0 1 1
£0 1 1
Typical MVNA MVNE

N-PAC
Incremental
£1,368 £0 £1,368 £0
1 456 0 456 0
4561 684 4561 684
1 456 68 456 68
6842 0 6842 0
1 2281 0 2281 0
3684 0 3684 0
6316 0 6316 0
11250 1688 11250 1688
18750 2813 18750 2813
0 0 6000 900
0 0 6000 900
18750 2813 18750 2813
6842 0 6842 0
6316 0 6316 0
4772 0 4772 0
1 1193 0 1193 0
11250 1688 11250 1688
18750 2813 18750 2813
1 9000 1350 9000 1350
18750 2813 18750 2813
1 9000 1350 9000 1350
5263 0 5263 0
1 2632 0 2632 0
8211 0 8211 0
1 2737 0 2737 0
0 0 0 0
0 0 0 0
0 0 0 0
3158 0 3158 0
15965 0 15965 0
1 4561 0 4561 0
4211 0 4211 0
1 1579 0 1579 0
3193 0 3193 0
4421 0 4421 0
132 0 132 0
2281 0 2281 0
0 0 0 0
0 0 0 0
2281 0 2281 0
30000 4500 30000 4500
4561 0 4561 0
8421 0 8421 0
4211 0 4211 0
5263 0 5263 0
0 0
0 0
0 0
0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
912 0 912 0
28500 4275 28500 4275
12000 1800 12000 1800
1368 0 1368 0
526 0 526 0
1 912 0 912 0
1 5263 0 5263 0
1 3750 563 3750 563
1 2281 0 2281 0
1 1579 0 1579 0
1 4561 0 4561 0
1 15000 0 15000 0
1 4561 0 4561 0
1 4211 0 4211 0
2281 0 2281 0
1 0 0
24750 3713 24750 3713
1 7500 1125 7500 1125
4561 0 4561 0
1 1368 0 1368 0
11404 0 11404 0
1 4561 0 4561 0
4211 0 4211 0
1 1579 0 1579 0
0 0
0 0
0 0
0 0
912 0 912 0
1 456 0 456 0
10500 1575 10500 1575
1 4500 675 4500 675
15000 2250 15000 2250
1 7500 1125 7500 1125
12750 1913 12750 1913
1 6000 900 6000 900
7500 1125 7500 1125
1 3750 563 3750 563
12750 1913 12750 1913
1 6000 900 6000 900
9123 0 9123 0
1 4561 0 4561 0
7895 0 7895 0
1 2632 0 2632 0
1053 0 1053 0
3000 450 3000 450
1500 225 1500 225
3750 563 3750 563
3750 563 3750 563
3649 0 3649 0
2632 0 2632 0
2105 0 2105 0
7500 1125 7500 1125
6000 900 6000 900
6000 900 6000 900
6000 900 6000 900
3649 0 3649 0
5263 0 5263 0
1 1368 0 1368 0
1 15000 0 15000 0
1 2632 395 2632 395
1 1053 0 1053 0
1 3193 0 3193 0
£612,232 £53,010 £624,232 £54,810

Typical MVNA / MVNE
Setup Ongoing
£1,368 £0
£0 £0
£4,561 £684
£0 £0
£6,842 £0
£0 £0
£3,684 £0
£6,316 £0
£11,250 £1,688
£18,750 £2,813
£0 £0
£0 £0
£18,750 £2,813
£6,842 £0
£6,316 £0
£4,772 £0
£0 £0
£11,250 £1,688
£18,750 £2,813
£0 £0
£18,750 £2,813
£0 £0
£5,263 £0
£0 £0
£8,211 £0
£0 £0
£0 £0
£0 £0
£0 £0
£3,158 £0
£15,965 £0
£0 £0
£4,211 £0
£0 £0
£3,193 £0
£4,421 £0
£132 £0
£2,281 £0
£0 £0
£0 £0
£2,281 £0
£30,000 £4,500
£4,561 £0
£8,421 £0
£4,211 £0
£5,263 £0
£0
£0
£0
£0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£912 £0
£28,500 £4,275
£12,000 £1,800
£1,368 £0
£526 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£2,281 £0
£0 £0
£24,750 £3,713
£0 £0
£4,561 £0
£0 £0
£11,404 £0
£0 £0
£4,211 £0
£0 £0
£0
£0
£0
£0
£912 £0
£0 £0
£10,500 £1,575
£0 £0
£15,000 £2,250
£0 £0
£12,750 £1,913
£0 £0
£7,500 £1,125
£0 £0
£12,750 £1,913
£0 £0
£9,123 £0
£0 £0
£7,895 £0
£0 £0
£1,053 £0
£3,000 £450
£1,500 £225
£3,750 £563
£3,750 £563
£3,649 £0
£2,632 £0
£2,105 £0
£7,500 £1,125
£6,000 £900
£6,000 £900
£6,000 £900
£3,649 £0
£5,263 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£462,566 £43,997
Small MVNO
Source: Ofcom

cancellations
1.1
1.2
1.3
1.4
1.5
2.1
2.2
2.3

on demand
2.6
2.7
2.8
3.1
3.2
3.3
3.4
SMS consumer
3.5
3.5N
3.6
3.6N
4.1
4.2
body
4.3
End-to-end testing between 5.1

changes are compatible, prior
to go-live. Asssumed that 5.2
5. Inter-operator
medium MVNOs and MVNEs;
testing
MVNEs with some of the other 5.2N
providers in these categories;
their MVNE testing 5.3
6.1
6.2

6. Training
PAC process
6.4
7.1
7. Establish Small
MVNO Account
Management
Portal 7.4
7.6
Small MVNOs
8.1

8.4

MVNE/MVNAs)
9.1

9.3
10.1
10.2
10. Notify CPS
once routing of
is updated to GP
messages to the CPS
(BO/ RP)
10.4
10.5
11.1
11.2
11. Repatriations:
Inactive ported in
number
identification
via CPS
11.4
11.5
12.1

12. Repatriations:
Re-activation of
repatriated
numbers onto the
original customer
SIM
account
12. Repatriations:
Re-activation of
#
repatriated
numbers onto the
original customer
SIM
account 12.4
12.5
13.1
13.2
13. Repatriations:
Initiation and
management of
CPS processed
repatriation
transactions
13.4
13.5
14.1
14.2

14.4
GP role
All operators
15.1
15. Develop
functionality to
automatically 15.2
initiate port /
cancellation
requests once 15.3
SIM is activated -
Small MVNO
SIM is activated
Impact only with 15.4
acceptance
testing
cancellation
requests once
SIM is activated -
Classification: request automatically once new
Small MVNOCONFIDENTIAL
SIM is activated
#
Impact only with

acceptance
testing
15.5
16.1
16. Update GP requests once code is passed 16.2
CRM systems to from consumer to GP: NOTE
enable No impact on Small MVNOs -
cancellations to their MVNE/A will provide
be initiated. appropriate functionality - Zero 16.3
development days allocated
16.4
17.1
17.2
Establish Porting Portal to 17.3

enable Small MVNOs initiate
Small MVNO requests (GP) and to notify port 17.4
billing and account deactivation
(LP) 17.4N
17.5
17.5N
Small MVNOs
18.1
18. Review and
revise Small
MVNO Business 18.2
Processes to
align to updated
porting / 18.3
cancellation
functionality
18.4
19.1
19.2
19.3

request PAC
19.5
19. Develop PAC
request via online
account
19.7
19.7N
19.8
19.8N
20.1
20.2
20.3
20.4
account
20.5
20.6
20.7
21.1
21.2
21.3
21.4
21.5
21.6
21.7
22.1N
22.2N
22. Update BSS Update BSS Systems to upload
Systems & Back separated N-PAC deactivation
Office Processes batch files - LP. Develop
22.3N
to process LP N- revised back office processes
PAC deactivation to process N-PAC deactivation
files files
22.4N
22.5N
TOTALS
Sub-activities
period




Acceptance testing
operators

online account only
Project management resource (PAC)
Project management resource (N-PAC)

Develop process to upload daily N-PAC LP deactivation batch files

Setup


N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A

N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A


N/A N/A #N/A
N/A N/A #N/A
N/A N/A #N/A




employee
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£526 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£526 N/A N/A
£526 N/A N/A

£526 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A

£750 N/A N/A
£400 N/A N/A
£400 N/A N/A
£456 5 0.5
£260 0 0.5
£141 20 0.2
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
£260 N/A N/A
£260 N/A N/A
£260 N/A N/A
£421 N/A N/A

£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A
£750 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A

£750 N/A N/A
£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£526 N/A N/A
£750 N/A N/A
£526 N/A N/A
£456 N/A N/A
£400 N/A N/A
£400 N/A N/A
£456 5 N/A
£260 0 N/A
£141 20 N/A
£456 N/A N/A
£750 N/A N/A
£750 N/A N/A
£456 N/A N/A

£526 N/A N/A
£456 N/A N/A
£750 N/A N/A
£456 N/A N/A
£526 N/A N/A
#N/A N/A N/A
#N/A N/A N/A
#N/A N/A N/A
£456 N/A N/A
£456 N/A N/A
£526 N/A N/A
£526 N/A N/A

£260 N/A N/A
£260 N/A N/A
£260 N/A N/A
£260 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£526 N/A N/A
£526 N/A N/A

£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£526 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£750 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A
£526 N/A N/A

Ongoing
0 £0 No
0 £0 Yes
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 Yes
0 £0 Yes
0 £0 Yes
0 £0 Yes
2 £1,053 No
1 £526 No
0 £0 No
0 £0 Yes
0 £0 Yes
0 £0 Yes
0.5 £263 No
0.5 £263 No
2.5 £1,316 No
1 £526 No
0 £0 No
0 £0 No
0 £0 No
1 £526 No
3 £1,368 No
1 £456 No
1 £526 No
7 £5,250 No
14 £5,600 No
0.5 £203 No
2.5 £1,140 No
0 £0 No
4 £506 No
N/A No
N/A Yes
N/A No
N/A No
N/A No
N/A No
8 £2,077 No
6 £1,558 Yes
2 £519 No
2 £842 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
N/A No
N/A Yes
N/A Yes
N/A No
N/A No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
0 £0 Yes
0 £0 Yes
1 £456 No
1 £526 No
0 £0 No
0 £0 No
0 £0 No
0 £0 No
N/A No
N/A Yes
N/A No
2.5 £1,140 No
1 £456 No
0.5 £263 No
0.5 £263 No
3 £779 No
4 £1,039 No
2 £519 No
1 £260 No
0 £0 No
0 £0 Yes
0 £0 Yes
0 £0 Yes
0 £0 Yes
0 £0 Yes
2 £1,500 No
1 £750 No
0.5 £263 No
0.5 £263 No
0 £0 No
0 £0 Yes
0 £0 Yes
0 £0 Yes
0 £0 Yes
2 £1,500 No
1 £526 No
3 £2,250 No
0 £0 Yes
0 £0 Yes
0 £0 Yes
0 £0 Yes
3 £2,250 No
1 £526 No
0.5 £263 No
1 £526 No
2 £1,053 No
1 £526 No
2 £1,053 No
Cost relevant where

Cost relevant where
"Residential +
"Residential only'
Business''
Ongoing
Total ongoing
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1

from obligation
from obligation
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£3,116 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'

£0 1 1
for 'Online'
£0 1 1
£0 1 1
£0 1 1
£0 1 1
£0 1 1
Costs relevant to business-only small MVNO in "Residential only" scenario
Relevant for the Auto-Switch reforms

Denotes which cost activities would still be relevant to business-only small MVNOS
N-PAC
Incremental
Setup Ongoing Total
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No 1
No No No
No No No 1
No No No
No No No
No No No
No No No
No No No
No No No 1
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No 1
No No No
No No No 1
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No 1
No No No
No No No 1
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No 1
No No No 1
No No No 1
No No No 1
No No No 1
Small MVNO
Auto Switch: Business & Residential Auto Switch: Residential only

£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£1,053 £0 £1,053 £0
£526 £0 £526 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£263 £0 £263 £0
£263 £0 £263 £0
£1,316 £0 £1,316 £0
£526 £0 £526 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£526 £0 £526 £0
£1,368 £0 £1,368 £0
£456 £0 £456 £0
£526 £0 £526 £0
£5,250 £0 £5,250 £0
£5,600 £0 £5,600 £0
£203 £0 £203 £0
£1,140 £0 £1,140 £0
£0 £0 £0 £0
£506 £0 £506 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£2,077 £0 £2,077 £0
£1,558 £3,116 £1,558 £3,116
£519 £0 £519 £0
£842 £0 £842 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£456 £0 £456 £0
£526 £0 £526 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0
£0 £0
£0 £0
£1,140 £0 £1,140 £0
£456 £0 £456 £0
£263 £0 £263 £0
£263 £0 £263 £0
£779 £0 £779 £0
£1,039 £0 £1,039 £0
£519 £0 £519 £0
£260 £0 £260 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£1,500 £0 £1,500 £0
£750 £0 £750 £0
£263 £0 £263 £0
£263 £0 £263 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£1,500 £0 £1,500 £0
£526 £0 £526 £0
£2,250 £0 £2,250 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£0 £0 £0 £0
£2,250 £0 £2,250 £0
£526 £0 £526 £0
£263 £0 £263 £0
£526 £0 £526 £0
£1,053 £0 £1,053 £0
£526 £0 £526 £0
£1,053 £0 £1,053 £0
£43,472 £3,116 £43,472 £3,116

Business only
Setup Ongoing
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0
£0
£0
£0
£0
£0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0
£0
£0
£0
£0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0
£0
£0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
Small MVNO
Full cost: Auto Switch applies to Business and
Residential
Setup Ongoing
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£1,053 £0
£526 £0
£0 £0
£0 £0
£0 £0
£0 £0
£263 £0
£0 £0
£1,316 £0
£0 £0
£0 £0
£0 £0
£0 £0
£526 £0
£1,368 £0
£0 £0
£526 £0
£5,250 £0
£5,600 £0
£203 £0
£1,140 £0
£0 £0
£506 £0
£0
£0
£0
£0
£0
£0
£2,077 £0
£1,558 £3,116
£519 £0
£842 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0
£0
£0
£0
£0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£456 £0
£526 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0
£0
£0
£1,140 £0
£0 £0
£263 £0
£0 £0
£779 £0
£1,039 £0
£519 £0
£260 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£1,500 £0
£0 £0
£263 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£1,500 £0
£526 £0
£2,250 £0
£0 £0
£0 £0
£0 £0
£0 £0
£2,250 £0
£526 £0
£0 £0
£0 £0
£0 £0
£0 £0
£0 £0
£37,073 £3,116
CPS costs for supporting Auto-switch LP variant
Source: Ofcom
Activity Sub-Activity
1.1
1.2
1.3
Development
1. Provide
additional
central CPS 1.4
functionality to
support the
centralised SMS
PAC provision
approach and
interworking
1.5
1.6
1.7
1.8
Training
1.9
1.10N
Update CPS to create N-PAC

generation and management
1. CPS updated
facility - replicate existing PAC
to include N-PAC
management function & create
code function
1.11N
generation and management
1. CPS updated
facility - replicate existing PAC
to include N-PAC 1.12N
management function & create
code function
new N-PAC code format
1.13N
1.14N
2.1
2.2
2.3
Development
2.4
2. Develop, set-
up & configure
Central Ported
Number
Database
2.5
2.6
2.6
2.7
Training
2.8
3.1
3.2
3.3
Development
3.4
3. Functionality
to obtain
switching
information from
LPs, and deliver
with PAC to 3.5
switchers
3.6
3.7
3.8
Training
3.9
4.1N
4.2N
Update CPS WebGUI to
4. CPS updated
include N-PAC request
to provide N-
option. Update CPS XML 4.3N
PAC on request
Interface to include N-PAC
from LP
request option
4.4N
4.5N
5.1N
5. CPS updated 5.2N

to offer modified
locking functionality. Update
N-PAC locking
CPS to generate modified LP
and LP
deactivation files and
deactivation file
execution process flow
generation
functionality
5. CPS updated
to offer modified
locking functionality. Update
N-PAC locking
CPS to generate modified LP
and LP 5.3N
deactivation files and
deactivation file
execution process flow
generation
functionality 5.4N
5.5N

operators to ensure that N-
PAC related changes are
compatible, prior to go-live. 6.1N
Asssumed that MNOs will
6. N-PAC test with all large / medium
specific Inter- MVNOs and MVNEs; large / 6.2N
operator testing medium MVNOs and MVNEs
with some of the other
providers in these 6.3N
categories; and small MVNOs
will support their MVNE
testing
7.1N
7.2N
Ensure that IT system admin
7. N-PAC
understand implications of
Specific Training
new CPS N-PAC functionality
7.3N
7.4N
g Auto-switch LP variant
Process / notes
Impact assessment
Install and set up SMS platform
Develop new centralised PAC SMS functionality - Receive PAC request from customer by SMS - assume additional connectivity
and firewall hardware and software required
Develop interworking with central ported number database to identify Losing Provider: NOTE: If LP not known, inform customer
that the switch request cannot be completed and customer should contact their LP directly.
Set-up & test SMS/ Portal interworking/ connectivity with SPs
Test PAC SMS function withSPs
Impact assessment
Deliver training - assume 5 people for one day

Develop N-PAC code format and process flow
Create separate N-PAC generation and management function
Test and validate CPS N-PAC generation function
Impact assessment
Install hardware for central ported number database, develop management software & configure central ported number database
structure
Upload ported number data from All 'Routing providers' and complete data cleanse for errors and duplicated entries. Ongoing
activity covers daily repatriation updates received from Routing Providers
Complete interworking and testing with the CPS central CPS platform
Develop central ported number database reporting framework and secure 'Routing provider' sign-off on data integrity
Support sign-off of ported number data and the set-up of the CPS central ported number database
Impact assessment
Deliver training - assume 5 people receive half a day
Impact assessment
Develop software functionality to send ETC request to Losing Provider's CRM/ NP Gateway.
Develop functionality to receive, validate & translate Losing Provider ETC information into request from LP portal/ CRM systems
into standard SMS format. NOTE: LP response may contain 'Reject' reasons and SMS must be configured accordingly.
Develop functionality to create and send ETC information in prescribed format by SMS to requesting customer using same CLI as
PAC request SMS
Develop functionality to create PAC, send to requesting customer either with ETC SMS or separately
Test & validate new ETC/PAC (or rejection) customer SMS functionality with all SPs (registered).
Impact assessment
Deliver training - assume 5 people for one day
Develop N-PAC request function in CPS WebGUI
Develop N-PAC request function in CPS XML Interface
Develop N-PAC management functionality within CPS
Test N-PAC WebGUI & XML request functionality
Develop CPS functionality to receive and lock N-PAC codes from LPs
Develop modified execution file functionality to generate dedicated LP N-PAC deactivation batch files only
Test and validate the N-PAC locking and execution file functionality
Capex
Resource Type of staff / licence Salary / costs
External Small MVNO CRM vendor 750
Hardware / software licence SMS platform 100000
Project management Middle manager 75000
Hardware / software licence SMSC 75000
Project management Senior manager 85000
Employee Training team 45000
Employee IT System Admin 55000
Employee IT Engineer 65000

Project management Middle Manager 75000
Hardware / software licence Database 50000
Project management Junior manager 60000


Employee Training Team 45000
Employee Training Team 45000

Daily cost Number of development days Total Setup costs
£750 0 £0
£750 0 £0
£100,000 0 £0
£526 0 £0
£750 0 £0
£75,000 0 £0
£596 0 £0
£750 0 £0
£596 0 £0
£750 0 £0
£596 0 £0
£750 0 £0
£596 0 £0
£750 0 £0
£750 0 £0
£316 0 £0
£386 0 £0
£456 4 £1,825
£456 5 £2,281
£456 25 £11,404
£456 10 £4,561
£526 5 £2,632
£750 0 £0
£750 0 £0
£50,000 0 £0
£421 0 £0
£750 0 £0
£596 0 £0
£750 0 £0
£526 0 £0
£750 0 £0
£596 0 £0
£750 0 £0
£526 0 £0
£750 0 £0
£750 0 £0
£316 0 £0
£386 0 £0
£750 0 £0
£750 0 £0
£526 0 £0
£750 0 £0
£526 0 £0
£750 0 £0
£526 0 £0
£750 0 £0
£526 0 £0
£750 0 £0
£526 0 £0
£750 0 £0
£750 0 £0
£316 0 £0
£386 0 £0
£456 4 £1,825
£456 20 £9,123
£456 50 £22,807
£456 30 £13,684
£456 10 £4,561
£456 5 £2,281
£456 30 £13,684
£456 50 £22,807
£526 10 £5,263
£456 20 £9,123
£526 4 £2,105
£456 15 £6,842
£526 4 £2,105
£526 4 £2,105
£316 4 £1,263
£316 5 £1,579
£456 5 £2,281
£146,140
Ongoing support costs? Total ongoing costs
No £0
Yes £0
Yes £0
No £0
Yes £0
Yes £0
No £0
Yes £0
No £0
Yes £0
No £0
Yes £0
No £0
No £0
No £0
No £0
No £0
No £0
Yes £456
Yes £2,281
No £0
No £0
No £0
Yes £0
Yes £0
No £0
Yes £0
No £0
Yes £0
No £0
Yes £0
No £0
Yes £0
No £0
No £0
No £0
No £0
No £0
No £0
Yes £0
No £0
Yes £0
No £0
Yes £0
No £0
Yes £0
No £0
Yes £0
No £0
No £0
No £0
No £0
No £0
No £0
Yes £1,825
Yes £4,561
Yes £2,737
No £0
No £0
Yes £2,737
Yes £4,561
No £0
No £0
No £0
No £0
No £0
No £0
No £0
No £0
No £0
£19,158
N-PAC
Incremental
1
1
1
1
Check: Auto Switch PAC only calculations
Auto Switch CPS
Setup Ongoing
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
£0 £0
Other
Sum of other costs (including costs for specific providers where relevant)
Other' costs: Aggregates Low

Base case
High
Text only Low
Auto-Switch PAC and N-PAC (Residential and business) Setup £4,870,945
Ongoing £249,296
Auto-Switch PAC and N-PAC (Residential only) Setup £4,966,945
Ongoing £263,696
Auto-Switch PAC only (Residential and business) Setup £4,285,580
Ongoing £212,354
Text and online Low
Auto-Switch PAC and N-PAC (Residential and business) Setup £5,842,748
Ongoing £402,026
Auto-Switch PAC and N-PAC (Residential only) Setup £5,938,748
Ongoing £416,426
Auto-Switch PAC only (Residential and business) Setup £5,103,794
Ongoing £347,174
1
2
3
Base case High
£5,540,110 £6,209,275
£294,070 £338,843
£5,660,110 £6,353,275
£312,070 £360,443
£4,808,404 £5,331,227
£247,891 £283,429
Base case High
£6,754,864 £7,666,980
£473,170 £544,313
£6,874,864 £7,810,980
£491,170 £565,913
£5,831,171 £6,558,548
£404,604 £462,034

Auto Switch Gross Costs Model - Vvvimp

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Actual model sheets

Mobile switching: Gross costs t

Mobile switching: Gross costs to industry

2017 release 3.0

This contents sheet

For user to make selection of key input assumptions

select assumptions in "Control Panel" and view gross costs.

Terms and conditions

Discounting methodology Spackman

Online PAC request route included? Included

Value chain assumptions

case, gross costs are adjusted by the flex factor

Discount rate 3.50% STPR - HM Treasury Green Book

Auto-Switch Setup £36,557,523

Auto-Switch LP Setup £29,846,672

Industry cost summary

ESTIMATED COSTS FOR A TYPICAL PROVIDER Other* Undiscounted costs

Small MVNO: Small MVNO: Total costs across

Small MVNO: Small MVNO: Total costs across

Small MVNO: Small MVNO: Total costs across

Salary / staff rates

Employee / cost type Sub-type

Project management salaries £ (Annual)

External day rates £ (day)

Hardware / software licence £

Loading factor 60%

Average salary, based on information received under s135 from providers

Assume an MVNE uses this vendor class

Uplift on base salary to cover pensions, benefits and overheads

Number of billing administrators

Number of days training per person (core training)

Number of FTEs trained per session 12

Training impact assessment (core process)

Develop and prepare training materials (core process)

Average based on information received from providers

Assumption based on information received from providers

Assumption based on information received from providers

PAC SMS process - single number ports /

Update CRM/ billing systems to

Ensure that IT system admin,

MNOs and MVNEs/MVNAs

Collate & input key customer

Routing operators only (all MNOs, 6 large MVNOs, 6 MVNE/MVNAs)

Develop, set-up & configure 9.2

Develop process and MVNA/ 12.2

Ensure that IT system admin,

16. Update GP Develop functionality for SGP 16.2

MNOs and MVNEs/MVNAs

Update online customer 19.4

22. Update BSS 22.2N

Internal impact assessment

Internal impact assessment - N-PAC Incremental

Set up separate SMSC connection for N-PAC (cancellation) code request

Test and validate PAC SMSC function

Test and validate N-PAC SMSC function

Project management resource

Internal impact assessment

Test and validate ETC / credit balance calculation functionality

Project management resource

Internal impact assessment

Internal impact assessment - N-PAC Incremental

Project management resource