How to unlock your iPhone

for use with a different

carrier
Unlocking your iPhone means that you
can use it with different carriers.

Your iPhone might be locked to your carrier.

Unlocking your iPhone means that you can
use it with different carriers. To contact
your carrier and unlock your iPhone, use
these steps.

If you donʼt want to switch carriers and your

device is locked because you forgot the
passcode, then you donʼt need to use the
steps in this article. Learn how to reset your
passcode.

Apple can't unlock your iPhone for

use with a different carrier. Only
your carrier can unlock your iPhone.

Contact your carrier

K. See if your carrier offers unlocking. Only
your carrier can unlock your iPhone.
L. Contact your carrier and request an
unlock. Your account might need to meet
requirements for unlocking. After you
submit the request, it might take a few
days to complete. To get your request's
status, contact your carrier.
N. After your carrier confirms that they
unlocked your iPhone, follow the steps
below.

If you have a SIM card from a carrier

other than your current carrier
Use these steps to finish unlocking your
iPhone:

K. Remove your SIM card and insert the

new one.
L. Set up your iPhone again.

If you don't have another SIM card to

use
Use these steps to finish unlocking your
iPhone:

K. Back up your iPhone.

L. After you make a backup, erase your
iPhone.
N. Restore your iPhone from the backup
you just made.

Get help
You might see this message in iTunes or on
your device: "The SIM card inserted in this
iPhone does not appear to be supported.
Only compatible SIM cards from a
supported carrier may be used to activate
iPhone. Please insert the SIM card that
came with your iPhone or visit a supported
carrier store."

If you see this message, use these steps:

K. Restore your iPhone to factory settings.

L. Contact your carrier to make sure that
they applied the unlock in their system.
N. Restore your iPhone from a backup.

Published Date: April 29, 2019

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