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July 2010 Number 432 £4.00 www.bar.co.uk

Conference Report part one 14
Conference
Report
part one 14
432 £4.00 www.bar.co.uk Conference Report part one 14 BAR Roadshow 2010 30 The President on BARS

BAR Roadshow 2010 30

The President on BARS 33

Removals in Brazil 60

BARS Product of the month

BARS Product of the month going asong for L oss of handling equipment is an on-going

going asong for

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Britannia Simpson’s of Sussex

Who can offer the best rates and the best service to Scandinavia

The

Scandi-man

can

Weekly Service to:

Norway, Sweden, Denmark, Finland, France, Spain, Holland, Belgium, Germany, Poland

Services also to:

Albania, Armenia, Azerbaijan, Bosnia Herzegovina, Bulgaria, Czech Republic, Croatia, Estonia, georgia, Hungary, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Macedonia, Romania, Russia, Serbia, Slovak Republic, Slovenia, Tajikistan, Turkmenistan, Ukraine & Uzbekistan

Head Office:

166 High Street, Uckfield, East Sussex TN22 1AT

T

01444 871800 / 01825 768622

E

britanniasimps@aol.com / www.simpsonsofsussex.co.uk

Warehouse Deliveries:

Unit 1-3 Ditchling common Industrial Estate, Hassocks, West Sussex BN6 8SG

Warehouse Deliveries: Unit 1-3 Ditchling common Industrial Estate, Hassocks, West Sussex BN6 8SG Memb. No: S031

Memb. No: S031

Warehouse Deliveries: Unit 1-3 Ditchling common Industrial Estate, Hassocks, West Sussex BN6 8SG Memb. No: S031
Warehouse Deliveries: Unit 1-3 Ditchling common Industrial Estate, Hassocks, West Sussex BN6 8SG Memb. No: S031
No: 432 July 2010 www.bar.co.uk This month: Editor’s Column 6 Industry News 6-13 £683m transport

No: 432 July 2010 www.bar.co.uk

This month:

Editor’s Column

6

Industry News

6-13

£683m transport cuts UK housing market update

Conference Report

14-29

Bill Jacobson, NAEA Craig Anderson, FRN Loren Webster, BARTS Brodie Clark, UK Border Agency James Backhouse, Backhouse Jones Solicitors Mike Lamplough, Pickfords and BAR SSSIG Something fishy Chris Waymouth, QSS Rachel Elnaugh Young Movers in the Jungle Gerry Thorogood, BIP Solutions Kerrie Spendiff, HMRC DMOTY 2010 Awards Golf tournament Gala dinner

BAR News

30-33

BAR Roadshow 2010 Reg Hackworthy on BAR Services

CMG News

34-39

Profile: Mark Herrington CMG golf tournament

Training News

40-47

Training at Ryan’s Removals Caroline Mason to report for Young Movers

European News

48-51

Foreign trucks on UK roads News Roundup

Letters

52

People News

55

And another thing

57

Competition

57

Articles

59-62

The Coalition and employers Relocations in Brazil New Capital Gains rules

Diary Dates

64

Feature Schedule

64

Memberships

65

News

News

FROM WATFORD

F ollowing on from the Annual Conference

in Bristol between 13-15 May, we carried

made contact with. “I searched the BAR Directory and all your members who I asked

out a survey of attendees, both the

were unfailingly professional, helpful and

members who attended as delegates and the exhibitors. A very good response was received to this survey and, encouragingly, the feedback has been very positive indeed. It was apparent at the time that everyone seemed to be enjoying themselves and the business sessions were really well attended and well received. It is of course always possible to improve and the constructive comments and helpful suggestions received will be taken into account when the programme of the 2011 Annual Conference, to be held at the Renaissance Manchester Hotel, is prepared. A very warm thanks to everyone who took the time to respond to the survey. It is in the nature of things that here in Watford we sometimes receive complaints from our members’ customers who, for one reason or another, are less than satisfied with the service received. The informal conciliation service provided by the BAR Regulatory Department is pretty active at times, but generally such disputes as there are can be settled informally. It was very pleasant, nonetheless, to receive a highly complimentary e-mail only today, from a customer who took the trouble to contact Head Office, with praise for the BAR Member that he employed to move his household effects and those other members that he had

honest

please do keep up the good work,

maintaining and monitoring your code of

practice, inspecting training and developing

your members

giving us more confidence in

the professional end of your sector.” The satisfied customer’s e-mail is reproduced in full on page 52, so very well done to all concerned and keep up the good work! While on the subject of the Code of Practice:

Each year BAR is required to submit a formal report to the Office of Fair Trading on the application of the Code and the adherence of our members to the requirements of the Code. In particular, close attention is paid to the results of the Customer Satisfaction Surveys that each BAR member is obliged to carry out as a key part of the Code. A request was recently sent to all members to provide this data for the first quarter of 2010 but some replies are still lagging, so if you have not yet provided the information requested, please do so now. The new Business Advice Roadshow for BAR members, which will take place around the country in the week commencing 20 September, follows on from the very informative and well received roadshow held last year, and covers a wide range of topics of value and interest. Full details can be found on page 30 of this issue.

On the cover: Rachel Elnaugh tells her story of success and failure

Contact Details: Editorial

Contribution on all aspects of the Removals & Storage industry are welcomed, together with photographs if appropriate. Please contact The Editor, Steve Jordan:

Tel: 01908 695500 Fax: 01908 690099 Email: rands@thewordsworkshop.co.uk By post: Removals & Storage, The Words Workshop Ltd 26 Swanwick Lane, Broughton, Milton Keynes MK10 9LD

Contact Details: Advertising

For all enquiries and bookings, please contact Marianne Lee:

Tel: 01908 695500 Fax: 01908 690099 Email: marianne@thewordsworkshop.co.uk Deadline: The booking deadline for all display advertisements is the 10th of the month preceding publication.

Removals & Storage is subscribed to by members of the British Association of Removers in the UK and Overseas.

Subscriptions: Additional subscriptions are available from BAR at: Tangent House, 62 Exchange Road, Watford, Hertfordshire WD18 0TG. Tel: 01923 699 480 Fax: 01923 699 481 E-mail: info@bar.co.uk. Current annual subscription is £48.00 in the UK and £72.00 overseas.

Disclaimer: Opinions expressed in Removals & Storage are not necessarily those of the British Association of Removers, or of its publisher.

All rights reserved: No part of Removals & Storage may be scanned, reproduced, stored or transmitted in any form without the prior written permission of the publisher.

form without the prior written permission of the publisher. The British Association of Removers Tel: 01923

The British Association of Removers Tel: 01923 699 480 Fax: 01923 699 481 E-mail: info@bar.co.uk

President: Reg Hackworthy

Director General: Stephen Vickers

Company Secretary: James Falkner

Editor: Steve Jordan

Assistant Editor: David Jordan

News Editor: Nikki Gee

Features Editor: Charlotte Freestone

Removals & Storage is designed on behalf of The British Association of Removers by:

I Like. Tel: 01908 675854, Email: talk2ilike@btopenworld.com (To contact R&S, see details opposite.)

Copy and advertising deadlines 2010

Article submission: 5th of the month preceding publication Booking of display adverts: 10th of the month preceding publication Booking of classified adverts: 10th of the month preceding publication

Booking of trade adverts: 10th of the month preceding publication Artwork for adverts: 15th of the month preceding publication

Industry News

Industry News   THE Editor’s COLUMN I t was nice to see so many of you
 

THE

Editor’s

COLUMN

I t was nice to see so many of you at the Bristol conference. The

numbers, though not quite back at the heady levels of a few years

ago, showed a positive improvement on last year despite the

continuing difficult trading climate. It was also good to see such a well attended exhibition this year with many exhibitors reporting brisk business on their stands. This issue carries the stories from day one of the conference – I’ll include the stories from day two in the August issue. The one exception is the presentation by our keynote speaker Rachel Elnaugh of Dragons’ Den fame: her story is included in this issue so you don’t have to wait to find out what she had to say. Although this issue is undoubtedly dominated by the conference – as will be the next – there’s still plenty of variety. We have a feature on Brazil for those companies that are able to capitalise on the relentless growth of the BRIC economies; a look at what our new coalition government will be doing for (or against) us in the immediate future; and a plea for all members to write to their local and European MPs to insist that something is done to make foreign vehicle operators contribute to the upkeep of our road system. There’s a lot more too, just flick through the pages and discover for yourself. Thanks, on BAR’s behalf, to all those who responded to the BAR conference satisfaction survey: the results have now been compiled and I’ll include a summary in next month’s issue.

Steve Jordan

Robinsons named Best Relocation Service Provider

At the Re:locate Awards 2010, Robinsons picked up the much-coveted ‘Best Relocation Service Provider of the Year’ award.

‘Best Relocation Service Provider of the Year’ award. Alistair Murray and Rhonda Olsen (centre) receiving the

Alistair Murray and Rhonda Olsen (centre) receiving the award from sponsors Fully Furnished

T he judging panel, consisting

of distinguished figures from

business, academia and the

CIPD, evaluated all nominees on the basis of five key points:

Innovation and Achievement, Teamwork and Customer Relations, Leadership, Effective Use of Resources, and Environmental Contribution to Business. The judges hailed Robinsons for

a ‘first-class’ entry statement, well supported by a range of excellent

client testimonials, succinct examples

of processes, and laudable

transparency in passing savings

on to clients. They loved its WOW (War on Waste) campaign and carbon footprint calculator, and its forward-looking approach, internally and externally. Stepping up to receive the award on behalf of Robinsons were Sales Director, Rhonda Olsen and Business Development Manager, Alistair Murray. Rhonda said, “To have won such a

prestigious award is absolutely fantastic and I dedicate it to the entire company who all contribute

to ensure we deliver the very best service to our customers.”

Fourfold increase at Freightfull

F reightfull - a free access, open tender freight trading service - says its membership

and use jumped by a factor of four in the last quarter. The system offers an online freight auction system and recently launched its second generation website at www.freightfull.com. “The new fully-interactiveanduser-friendly site has an extensive user guide and FAQ section,” said Mark Duncan of Freightfull. “This means transport operators can register and pre-qualify for access and then bid for full or part loads offered by shippers

and customers.” Also firms, agencies and individuals with goods to move can “post” consignments on the site, inviting operators to bid to collect, carry and deliver them. Similarly,TheHaulageExchange has said it saw 3,197 loads posted on its site in March this year, up 144% on the 1,311 loads posted in March 2009. All of these were for trucks over 7.5 tonnes. Hauliers, it appears, are being forced to turn to other methods of delivery having sold off, mothballed or down-sized fleets during the recession.

www.freightfull.com
www.freightfull.com

Transport faces £683m government cuts

The first job for new transport secretary Philip Hammond is to make £683 million of cuts at the Department for Transport as the government takes a hatchet to the budget deficit.

The government aims to save £1.7bn by delaying and stopping transport projects
The government
aims to save £1.7bn
by delaying and
stopping transport
projects

P recisely which transport programmes are being cut is yet to be revealed, but

the following savings have been identified

across the whole government.

• £1.15bn in discretionary areas like consultancy and travel costs;

• £95m through savings in IT spending;

• £1.7bn from delaying and stopping contracts

and projects, including immediate negotiations to achieve cost reductions from the major suppliers to government;

• £170m from reductions in property costs;

• At least £120m from a recruitment freeze

across the civil service for the rest of 2010-11;

• £600m from cutting the cost of quangos;

• £520m by reducing other lower value spend. But, the Freight Transport Association is calling on the government to protect investment in essential infrastructure projects. It has highlighted a number of projects that should be saved including capacity improvements to the motorway and trunk road network, creation of a strategic freight network on the railways and

ensuring that inland transport links enable ports to act as trade gateways. The FTA’s Chief Economist, Simon Chapman said: “Work on key planned road schemes and rail upgrades is now critical, with many having suffered slippage as investment was prioritised and reprioritised by the last government.” The FTA points out that the Eddington Transport Study in 2006 concluded that the economic case for targeted new infrastructure

is strong and offers very high returns. Surface

transport schemes that improve access to international gateways provide an average return of £6 per £1 of government spending. For inter-urban routes, the return is just under £5 per £1 of expenditure. Simon said: “Road users were at the front of the queue when it came to raising more tax revenue – the Budget fuel duty increase in April alone will raise an extra £700 million this year in taxes. Less than two months later, essential transport infrastructure investment must not be in the front line for cuts.”

Small firms support debt reduction

M ore than three quarters of small firms back moves to tackle Britain’s record deficit, a new Forum of Private Business

(FPB) survey has found. When asked what the new government’s immediate priorities should be, 77% of respondents to the Forum’s latest Referendum ballot listed repayment of the national debt. The issue emerged as the single most prominent concern among SMEs polled, apparently endorsing the new coalition government’s strong emphasis on rapid deficit reduction. Stronger regulation of utility companies and banks was the next most popular priority listed by small

business owners, finding favour with 62% of those surveyed. This was closely followed by simplification of the tax system at 61%.

Commenting on the findings, the Forum’s research manager Thomas Parry said: “The one clear and consistent message to come out of this survey is that business owners want to see the deficit dealt with, and dealt with fast. Many small businesses will be hit by tax rises and spending cuts, just like everyone else. However, I think our members take the view that the economy can’t continue servicing such

a dangerous level of debt and it needs to be dealt with sooner rather than later, for the whole country’s sake.” The Forum’s latest Referendum ballot, which was completed by members just before the General Election, also appears to indicate that some business owners will be happy with the Conservative/Liberal Democrat coalition.

Industry News

Crown Worldwide Group signs three year exclusive deal with Teacrate

T eacrate has received a three year commitment from Crown Relocations and Crown Records Management for

crate supply services. Teacrate will supply its full range of crates to support Crown’s business services operations on a UK-wide basis. Teacrate’s national fleet of vehicles will supply crates as required from each of its eight strategically located service centres. Stock holding at the centres ensures product availability and speed of delivery with next day delivery as standard. Steve Durbin, Purchasing Manager with Crown said, “We selected Teacrate as our exclusive crate supplier because of the logistical synergies between its national network of depots and our own locations. With its market leading product range and comprehensive package of support services, Teacrate was the obvious choice”. A key factor in Crown’s decision to appoint Teacrate was ‘Cratelink’ the 24-hour online crate management system, which allows them a direct interface with Teacrate’s system for real time tracking of orders. In just a few clicks Crown’s staff can place or amend a crate order via ‘Cratelink’ and specify or change collection and delivery details. “We are delighted that Crown Worldwide Group has chosen Teacrate as its strategic crate supplier and that we have been given the opportunity to work with this leading company over the longer term,” said Simon Johns, Sales Director at Teacrate. “I am positive that this will mark the beginnings of a very productive partnership.”

mark the beginnings of a very productive partnership.” Steve Durbin, Crown’s Purchasing Manager (left) with Simon

Steve Durbin, Crown’s Purchasing Manager (left) with Simon Johns, Teacrate’s Sales Director

Our new web based service www.evl-rates.co.uk for easy and immediate online quotes

We guarantee a fast, efficient and competitive quality service

We can offer quotes on the following services:

FCL (full container load single shipper)

Groupage

Airfreight

Australia, USA, Canada New Zealand, South Africa Cyprus, Malta, Dubai Turkey, Bulgaria Canary Islands

Memb. No: E007

Good as new - HGV Direct offer non-OEM replacement panels of comparable quality to original

Good as new - HGV Direct offer non-OEM replacement panels of comparable quality to original parts

Getting a better body

C hris Knowles, Operations Director of HGV

Direct, the truck parts seller, said that

non-OEM replacement truck body parts

have finally reached a quality comparable with the original manufacturer’s parts. “We have historically resisted offering customers after- market panels from non-dealer sources because we did not believe that the cost savings represented a viable proposition as an alternative to OEM parts. Any savings were usually out- weighed by the increased labour costs of having to modify after-market panels – usually involving trimming, re-drilling or extending holes.” Chris continued: “Over the past few months we have noticed a significant improvement in the quality – so much so that you would be hard-pressed to tell them from the original panels. It’s usually a case of pulling the damaged panel off and clicking the new one straight on. We are so confident in their quality that we have decided to provide them ex-stock. That means

that they are available the same day if customers are close to one of our branches or for next day delivery if ordered from the website – something very few of our competitors are able to offer.” Body panels are usually available in white,

grey or black, so the majority of cabs will require no additional painting. If a colour is required to match livery, then matt or gloss spray paints are available. Typical panels that require replacement are:

• Step boxes;

• Tread plates;

• Bumpers;

• Grills;

• Air deflectors;

• Headlamp trims;

• Wing trims and tops.

Chris concluded: “With savings of up to 25% to be made, non-OEM after-market panels have finally come up to scratch.”

Teacrate launches health and safety conscious ‘Stair Crate’

Teacrate’s mid-sized lidded crate (the LC2), widely used in the retail sector as a distribution tote, has been launched into the removals industry as the ‘Stair Crate’ by popular demand. The Stair Crate compact size vastly improves the ease of handling which has important health & safety benefits. The Stair Crate appears to be finding a niche amongst removals companies involved in government work where its use is becoming increasingly popular. It was Nigel Shaw of Specialised Movers who originally came up with the name ‘Stair Crate’. He said, “This crate really comes into its own on stair jobs, so that’s why I referred to it as the Stair Crate. It allows better performance in these environments and eases health and safety concerns with the added benefit of being slightly cheaper to hire than the standard LC3.” With dimensions 508(L) x 335(W) x 285(D)mm and a capacity of 54 litres, the Stair Crate allows manageable handling by a wider range of users and particularly in difficult

environments like stairs. With health and safety a leading consideration in all types of moves, particularly in the government sector, the addition of the Stair Crate to Teacrate’s range gives commercial movers greater flexibility to address job specific needs. Paul Bullock, Key Account Manager with Teacrate said, “It’s a great product which we believe fills a new gap in the market.”

product which we believe fills a new gap in the market.” Industry News U Tail launches

Industry News

U Tail launches at NEC

T he Commercial Motor Show at the

NEC in April saw the launch of the

new U Tail developed by Peugeot

and Simply Store Ltd. The new U Tail is the latest in removals and self storage lorries offering multiple uses within the moving and self storage industries. The lorry comes with demount boxes which can be lowered to the ground hydraulically in just six seconds. The boxes can then be left on the driveway for loading, or filled with packing materials and left with the packing crew. The demount boxes are available in many different specifications and can be built to take two storage containers.

No tacho or ‘O’ licence is required to operate the 3.5 ton weighing 1200kg vehicle, however an upgrade to the 4.6 ton version would require tachos and ‘O’ licences. It is also possible to have a second-hand chassis converted to offer the same benefits of the U Tail. Andy Shotbolt of Simply Store Petersfield said, “These vehicles are available to the whole removal and storage industry and we can start taking enquiries and specification requirements from now. For further information on this exciting new concept, please contact myself or Andy Dickerson of Simply Store Hull.”

contact myself or Andy Dickerson of Simply Store Hull.” What goes up must come down -
contact myself or Andy Dickerson of Simply Store Hull.” What goes up must come down -

What goes up must come down - The U Tail from Peugeot comes with demount boxes which can be lowered to the ground hydraulically in just six seconds

Industry News

Steel Storage Staks up at the BAR conference

S teel Storage launched their newest

innovation, Steel Stak, at the 2010 BAR

conference and trade show in Bristol.

The prototype of Steel Stak was extremely well received with everyone showing an interest and offering invaluable feedback. Sales and Marketing Director Adrian Starling said, “We’ve been really happy with the positive response towards this new product and are pleased to bring something new, exciting and innovative to the market.” “Steel Stak is designed to offer removers the missing link between traditional removal

containers and self storage. While dimensions, weight and capabilities match those of the wooden container, its added features and benefits such as added security, internal tie rail and the ability to collapse the container from inside the unit, position this new product head and shoulders above its wooden alternative. Removers can now offer their clients an improved product, whilst discovering the potential of self storage.” For more information on Steel Stak visit www.steelstorage.co.uk or contact Steel Storage on +44208 744 9444.

or contact Steel Storage on +44208 744 9444. Steel Storage launched Steel Stak at the conference

Steel Storage launched Steel Stak at the conference trade show in Bristol

London’s Congestion Charge zone shrinks but Tory Mayor Boris Johnson makes drivers pay for it with 25% hike

T he controversial congestion charge to drive in central

London is to rise by 25% to £10, Tory London

Mayor Boris Johnson announced recently. From

January 4, 2011 the daily charge will go up from £8 to £10 and from £10 to £12 if paid the next charging day. Details came as the Mayor said the controversial western extension of the London congestion charge area will also be scrapped. Mr Johnson unveiled a consultation on the proposed changes saying that if the plans were approved the last charging day for the western extension would be Christmas Eve this year, taking the western boundary back to its orignal spot in Park Lane. The charging zone would then revert - from January 4, 2011 - to substantially the same area that existed before the western extension was introduced in February 2007 He also proposed the setting up of an automated pre- pay scheme at a daily rate of £9 a day to make paying the congestion charge easier and more convenient, and to help drivers avoid ever being fined again for non-payment. To register customers would need a credit or debit card and to pay a £10 registration charge for each vehicle on the account. This would ensure that no penalty charge notices would be issued to any registered vehicles, meaning

drivers would no longer be penalised for forgetting to pay

the charge. Mr Johnson said: “West London never wanted the western extension and it is right that residents there can now tell us whether this Christmas should see the end of it. The central zone still plays a useful role but it has to be administered more fairly and straightforwardly, which is why I’m delighted the proposals include changes that should mean no one need ever be fined again.” The congestion charge was introduced in February 2003 with drivers initially paying £5 a day. AA president Edmund King said: “The mayor is right to propose removing the western extension as the majority of residents and businesses were originally opposed to it. However, many Londoners may well question whether increasing the congestion charge to £10 represents value for money. This would mean that the congestion charge has doubled in just seven years while congestion has got worse.” Professor Stephen Glaister, Director of the RAC Foundation, said: “The suspicion among drivers entering the central charging zone will be that this huge increase is more about plugging the financial hole left by the scrapping of the western extension than cutting the amount of traffic on the road. If it is just about easing congestion then where is the analysis that shows the £2 hike will significantly improve the flow of vehicles?”

Jim Loveday dies aged 89

Jim Loveday, who owned the Cirencester removal company of Loveday & Loveday died on 26 May 2010. He was born on 14 August 1920 so he was just short of his 90th birthday when he died. Jim was a well respected member of the moving industry and chairman of the Cotswold Area in the 1970s and 80s. He retired in 1988 selling his company to Bewley & Schepens of Loughborough. Loveday & Loveday was a successful company and a pioneer of paletised storage having, at one time, around 1000 containers stored at the company’s Love Lane facility. As an ex-military man Jim ran the company efficiently yet earned the respect and loyalty of his staff. Harry Reeve was a driver with Loveday and Loveday for many years. Commenting on his old boss he said that he was very well known and admired in the industry. “If I was ever in need of help when I was on the road I could drop into any BAR company and they would help.” Commenting on Jim himself Harry said that he was a good man to work for: “Everyone knew who was the boss.” When Jim retired he had more time to pursue his other love – motor sport. He was a member of his local motor club and the owner of a number of classic cars including an MGB, a Panther and a Jaguar that he raced at Silverstone.

Insurance Premium Tax update

Prepared by the BAR Professional Advisers Panel

I n the March edition of Removals & Storage (page 9) the Professional Advisers Panel provided details of the

changes announced by HM Revenue and Customs in December 2009 relating to the application of Insurance Premium Tax (IPT) on fees and charges and agreed to keep members informed of any further developments in connection with this subject. Some amendments to the rules governing Insurance Premium Tax were announced in the 2010 budget. However, HM Revenue and Customs has advised that these changes do not alter the previously advised position relating to the charging of Insurance Premium Tax on fees charged in connection with insurance contracts with private individuals by removal and storage companies. If you have any queries in connection with this matter you should speak to a member of the BAR Professional Advisers Panel:

Bob Tree, Basil E Fry & Co Ltd

Tel: 01372 385 985 Email: bobt@basilfry.co.uk Lorraine Dicksee, Reason Global Insurance Tel: 01273 739961 Email: lorrainedicksee@reason-global.com

Don't gamble with your insurance cover Pick the right numbers Choosing an Insurance Broker is

Don't gamble with your insurance cover

Pick the right numbers

Choosing an Insurance Broker is far from just being about the cost. It is much mor e a bout g etting the r ight c over for your b usiness. To do this you need expert advice from a company that can offer you a wealth of experience gained from years of service to the Removals and Storage Industry with the backing of ‘A’ rated insurers.

Reason Global Insurance can offer you the benefit of that experience; it’s not down to chance – it’s what we do

experience; it’s not down to chance – it’s what we do DAVID RAYNOR 22 years experience
experience; it’s not down to chance – it’s what we do DAVID RAYNOR 22 years experience
experience; it’s not down to chance – it’s what we do DAVID RAYNOR 22 years experience
experience; it’s not down to chance – it’s what we do DAVID RAYNOR 22 years experience
experience; it’s not down to chance – it’s what we do DAVID RAYNOR 22 years experience
experience; it’s not down to chance – it’s what we do DAVID RAYNOR 22 years experience

DAVID RAYNOR

22 years experience

Dave began his Insurance career with Bain Clarkson in 1987, specialising in heavy haulage, freight forwarding and removals insurances. In 1992, Dave teamed up with John Luker and Michael Reason and Reason & Co. was born. “As the Managing Director of Reason Global Insurance it is my priority to ensure all our staff provide a first class service to our clients.This is not only in speed and efficiency, but also the ability to understand fully our clients’ demands and needs.”

25 years experience

JOHN LUKER

John has been involved with insurance for the removals and transport industries for 25 years. Starting out with RHA Insurance Services, his focus was predominately heavy haulage and removals. As a founder member of Reason & Co., John’s influence within the company in terms of industry knowledge is unsurpassed.

40 years experience

MIKE REASON

Mike began broking for the transport & removals industries when he left school over 40 years ago. Originally working for Lloyd's broker Hogg Robinson, Mike started his own company in 1987 and has since been involved in the creation of Reason Global Insurance, developing it into one of the market leaders. His portfolio of client business has been built on trust and loyalty and many clients have remained with Mike for 20 years or longer.

LORRAINE DICKSEE

Lorraine has been providing insurance advice to the removals and self storage industries and has worked closely with the BAR for 25 years, having joined the Insurance industry in 1971. Her in depth and comprehensive understanding of the complex insurance requirements of the Association members, whilst appreciating the commercial pressures they face, makes her a well trusted figure in these circles. One of her priorities at Reason Global Insurance is ensuring client service remains at the highest level.

38 years experience

RYAN SQ UIRRELL

26 years experience

Ryan has 26 years insurance industry experience, having worked for both insurers and insurance brokers. For the last 7 years Ryan has been exclusively working with removals and self storage companies and joined the team at Reason Global in March 2008. Ryan is an Associate of the Chartered Insurance Insti- tute having qualified in 1992.

21 years experience

NICHOLAS MARSHALL

Nicholas is an Associate of the Chartered Insurance Institute and has worked with the removals industry for the past 21 years. During this time he has gained significant experience in dealing with both customers’ claims and placing and managing insurance programmes to meet our clients’ needs. Known for the catchphrase "risk is good" Nicholas firmly believes that all problems have a solution but which may not necessarily involve insurance or premiums.

There are many more years of experience that make up Reason Global Insurance. Each member of the team has been handpicked according to their understanding of your business and their ability to deliver the best possible service.

and their ability to deliver the best possible service. Reason Global Reason Global Insurance Tel: 01273

Reason Global

Reason Global Insurance

Tel: 01273 739961

www.reason-global.com

info@reason-global.com

Reason Global Insurance is a trading name for Reason and Co (SE) Ltd, authorised and regulated by the Financial Services Authority

Insurance is a trading name for Reason and Co (SE) Ltd, authorised and regulated by the

Interdean Rugby 7s tournament

T he third Interdean Rugby 7s tournament will take place this year on Saturday 7 August at the London Wasps Training

Ground in Ealing. Kick off 10.30am. All proceeds from the day will go to Marie Curie Cancer Care. This year 20 teams will compete for the silver. Not all places are filled so there is still time for your company to enter. If your company can’t rustle up a team itself why not get together with another local company or even put together a team from your BAR Area to join in. Young

Movers! This could be your moment of glory. If you’re not quite that energetic but would like to show your support tickets are just £5.00 each with children admitted free making it a fabulous family day out. As well as having the opportunity of watching their fathers’ and relatives’ ‘skill’ on the field kids will be able to join in the fun including a fire engine, an antique car, kid’s slides, bouncy castle, hot dogs and hamburgers, etc. There will also be a raffle, with a holiday in Egypt for two, a case of Dom Perignon and plasma TVs as donated prizes to be won. It will be a great day out and an opportunity to excel on the sports field. For more details and to enter your team just phone Jenny Mathieson on 0208 963 2578.

enter your team just phone Jenny Mathieson on 0208 963 2578. A chance for glory -

A chance for glory - there are still places available for teams to enter in this year’s Interdean Rugby 7s

for teams to enter in this year’s Interdean Rugby 7s UK HOUSING MARKET UPDATE To keep

UK HOUSING MARKET UPDATE

To keep BAR members informed of the changing conditions in the housing market the R&S will be compiling a monthly update of the most important facts and figures taken from the Halifax House Price Index.

May 2010

Average House Price for May:

£167,570 - down 0.4% on the previous month - up 6.9% on last year.

House prices fell -0.4% in April This followed April’s 0.1% decline.

House prices in May were 6.9% higher on an annual basis This was the largest increase in the annual rate of change - measured by the average for the latest three months against the same period a year earlier – since October 2007 (8.9%). Despite May’s monthly fall, the annual rate increased from 6.6% in April.

Prices are 8.3% above their April 2009 trough despite the modest decline over the past two months The average house price is now £167,570; 16% below its August 2007 peak.

The low supply of properties for sale was a key factor pushing up house prices in 2009 The pickup in market conditions has encouraged more homeowners to attempt to sell their property. Estate agents have reported an increase in instructions from new vendors in ten of the past 11 months. (Source: RICS monthly survey, April 2010.) The recent suspension of Home Information Packs and uncertainty about changes to Capital Gains Tax may also be persuading more homeowners to put their properties on the market.

Housing wealth’s contribution to total household wealth has increased significantly - from 22% in 1959 to 38% in 2009 – due to its more rapid rise compared with other types of wealth Housing wealth has increased in value nine times from £276 billion in 1959 to £2,519 billion in 2009. Increases in average house prices and the substantial growth in the number of privately owned homes - from 12.1 million in 1959 to 22.1 million in 2009 - have been the main drivers behind the growth in housing wealth.

(Statistics taken from the Halifax House Price Index April 2010)

Industry News

View from the back door

O n 19 May the BBC broadcast a programme Day One in Number 10 in which broadcaster Peter Hennessey

spoke to people that are close to the prime minister during the change of government and looked at the tasks a new prime minister has when walking through the door of Number 10 for the first time. For Graham Green from ICM Gerson it was his 15 minutes (well, maybe two minutes), of fame. Apparently the first job a new PM must do on arrival at Number 10, after he’s said hello to all the staff and made sure there is no residue of the previous incumbent, is to be briefed on the procedure for releasing the UK’s nuclear deterrent: an onerous job indeed. The second is no less serious and much more difficult. After a military briefing the PM must sit in a solitary office and write four letters, one to the captain of each of the UK’s Trident submarines, saying what action he should take in the event of a nuclear attack on Britain that destroys the government. The letters are sealed and transported immediately to the safes on the ships. Of course none, as yet, has ever been read. On a slightly lighter note, the programme interviewed Graham as someone who had been present both when Mrs. Thatcher moved out of Number 10 in 1991 and again in May 1997 when the ex-Chancellor of the Exchequer, Ken Clarke, left Number 11 next door. Speaking of Mrs. Thatcher’s move Graham said that the place had been full of flowers all day. “We got there about 8 o’clock in the morning. There was already a big pile of flowers and by the end of the day the whole entrance hall was covered.” During the Clarke move Graham also met Tony Blair and Gordon Brown. Peter Hennessey asked him if Tony and Gordon had talked to him. “They said hello,” replied Graham. “We went round the back and they were sitting in the garden having a chat. They signed some newspaper cuttings for me.” The interviewer asked whether Graham had offered to move them out as well when the time came. “I did say something like that,” said Graham. “They just had a little chuckle. They were in pretty good spirits having been given Downing Street.” It’s not often that any of us get the opportunity to take part in an historical moment of global significance. Those who play their part rarely get the chance to talk about it on national radio. Good show Graham.

get the chance to talk about it on national radio. Good show Graham. Number 10 July

Number 10

BAR CONFERENCE REPORT BRISTOL 2010

BAR CONFERENCE REPORT BRISTOL 2010
BAR Annual Conference Bristol 2010 The BAR conference in Bristol was a great success with
BAR Annual Conference
Bristol 2010
The BAR conference in Bristol was a great success with a
growing attendance and more speakers than ever before.
This feature reports on all the presentations from the first
day (plus Rachel Elnaugh). Day two will be reported in the
August issue of Removals & Storage.
Bill Jackson
Bill Jackson

Bill Jackson

Jackson Residential and National Association of Estate Agents

B ill began his career selling houses and now has 45 years in the business. He spoke of the recession of ’75 and described the

current recession as not having a patch on that. “We are seeing the market begin to move. People can only stop in their house for so long, they have to move. We are seeing turnover now.” Bill puts the current recession down to greed and the market over heating. “We had 120% mortgages which is crazy. There had to be re- adjustments and that is what we are seeing now.” He pointed out that there are a lack of first time buyers at the moment. Students coming out of university can’t afford it and many couples are spending their money on getting married first, meaning they can’t afford to buy houses. Where the industry once relied on first time buyers, it is now focused on the 60+ age group who are investing their pension money in two or three bedroom houses as an alternative. Those people who can’t afford to buy houses are now helping the lettings market boom. 14% of properties owned in the UK are owned by people who are letting them out. Despite the recent recession, Bill said there is phenomenal growth within the residential market. “We have been under-developing now for two or three years. In Herefordshire there

are 18,000 new houses programmed for development over the next five to ten years.” Bill sees the market developing focus on those in their 50s-60s over the next few years. “They are the ones who are going to be looking at downsizing so that they can release some capital. You should be looking at that market, they are the ones who will use you and even use your storage.” For removals companies, Bill advises getting an expert in to advise on the rates you are paying for your own warehouse and property. “Some of you will be paying more than you should be. The government are going to be looking for every pound that they can squeeze from us and commercial rates will be one way they will try to do that.” Bill concluded by saying that the market is changing and developing. “Sales are coming through and that will follow through to you. Things are levelling out and you will see prices creeping up slightly in certain areas.”

14 Removals & Storage July 2010

BAR CONFERENCE REPORT BRISTOL 2010

BAR CONFERENCE REPORT BRISTOL 2010
BAR CONFERENCE REPORT BRISTOL 2010 Furniture Re-use Network’s Craig Anderson Partner Presentation Craig Anderson,

Furniture Re-use

Network’s

Craig Anderson

Partner Presentation

Craig Anderson, Furniture Re-use Network

C raig began by thanking Stephen Vickers

for making the FRN a strategic partner of

BAR. He said that the Furniture Re-use

Network wants to work with removal companies to reduce their waste costs and improve their corporate social responsibility whilst delivering unwanted furniture, electrical and IT items to those who cannot afford to buy them. The organisation has 350 members and re-uses over three million items every year helping 750,000 households across the UK. The

organisation’s main objective is to alleviate poverty through helping the homeless, people on low incomes, people being re-settled from hostels, refugees and students. Craig described the waste hierarchy as an inverted pyramid. At the top of this was waste prevention. “The first aim is to stop waste being created in the first place through using less packaging for example,” said Craig. Following waste prevention was re-use; recycle/compost; energy recovery and finally disposal.

The sector is developing and now includes WEEE which stands for Waste Electrical and Electronic Equipment. This focuses on repairing damaged electrical items rather than disposing of them. Craig said that they are also increasingly receiving bulky wastes from construction sites and house clearances. They also take end of line products, seconds and customer returns that may otherwise have been sent to landfill and re-use those across their network. Craig went into detail about the FRN Enterprises. The company offers accreditation and authorisation to its members who follow the FRN Enterprise management standards to support them when taking on contracts with electrical appliance manufacturers and businesses discarding large quantities of product, under a nationwide service delivery programme. The FRN can help these enterprises negotiate partnerships with the private sector. Craig said, “We are building a UK consortium of groups that you can rely on and offer a tailored approach for business and commerce.” The FRN holds a number of national partnerships including Next, Argos, Ikea, Center Parcs and Silentnight Beds. Craig said that there is a great opportunity for the removers and logistics sector. The FRN can allocate removal companies with one of their approved re-use centres who will regularly collect waste furniture reducing business waste costs, freeing up warehouse space. Craig said, “This will actually help improve your Corporate Social Responsibility for what you do day-in, day-out.”

Loren Webster

BAR Training Services

do day-in, day-out.” Loren Webster BAR Training Services L oren Webster began her presentation by talking

L oren Webster began her presentation by talking about the BARTS apprenticeship scheme which offers an award, certificate

and a diploma to those who are successful. This began with the training sub-committees for the CMG and will soon progress onto a domestic apprenticeship scheme. BARTS are proud to offer the first ever apprenticeship scheme specific to the removals industry. Loren spoke of the Young Movers event of the previous night saying, “We set up this group to provide young people within the industry with the opportunity to meet up, network and share ideas. It offers a great basis for learning new skills and forging new friendships.” Loren said that the Young Movers scheme, sponsored by Reason Global, Basil Fry and Co. and Red Recruit is available to BAR members ranging from 20 to 40 years old. Each event consists of business seminars, determined by member feedback, and a social event. Loren encouraged members to sign up to the next event on 18 June which was to include a business seminar on health and safety standards followed by go-karting. Loren was to attend the European Young Movers event in Rome following the conference in Bristol to encourage international networking.

Loren Webster spoke of BARTS’ pride in offering the first ever apprenticeship scheme specific to the removals industry

Loren moved on to Driver CPC training describing it as a ‘hot topic’ for all. All members are to complete 35 hours of training in separate seven-hour blocks. She said, “We went out to the membership and asked what they wanted. We took feedback on what programmes we should develop to make the Driver CPC interesting and relevant to the removals industry.” This led to the launch of the Driver Essentials Course and further removal-specific courses such as physical risk; company image and customer care; emergency situations; manual handling; packing; risk assessment and management; safe and efficient driving and vehicle loading. BARTS partners with several other organisations such as the RHA, the FTA, Skills for Logistics, Edexcel, Women in Logistics UK, Skills Funding Agency and Train to Gain. BARTS will be working closely with the RHA to advance the Driver CPC training and make decisions on its future. Loren advised members that funding is available for skills-based training, although not for mandatory training such as the Driver CPC, health and safety or manual handling training. She recommended that members contact Business Link (0845 600 9006) for support in applying for grants and funding. She said, “They have offered me invaluable support and help with applying for funding and will allocate you with a personal advisor to review your business.” Loren said that Business Link are really helpful in making your business thrive.

BAR CONFERENCE REPORT BRISTOL 2010

BAR CONFERENCE REPORT BRISTOL 2010
BAR CONFERENCE REPORT BRISTOL 2010 Brodie Clark Head of UK Border Agency UK Border Agency’s Brodie

Brodie Clark

Head of UK Border Agency

UK Border Agency’s Brodie Clark

B rodie began his presentation by explaining that the Border Agency employs 26,000 people and is part of the Home Office.

Within the Border Agency there is the Border Force, with 9,000 members of staff, which monitors activity at the UK border. Last year the Agency successfully turned around 30,000 people trying to enter the UK who looked suspicious, 28,000 of these people were hidden in the back of lorries, seeking to get to the UK. He said that the Border Agency begins checking people and goods at the earliest possible time. “As people catch planes to come to the UK we are already checking them.” The UK was one of the first countries in the world to check and

capture finger prints. “The Agency uses this kind of technology to upstream before people get close to our shores,” said Brodie. Once in the country ID cards for foreign

nationals used to be a security measure, however Brodie pointed out that ID cards are to become

a thing of the past under the new government,

but that creating a hostile environment for illegal immigrants ensures that the UK is not their country of choice. The Agency has four main drivers for change. The first of these is to ensure the very best technology and systems to make the Agency

staff’s jobs easier, giving them time to conduct

a clear and thorough examination. “We have

developed a joint intelligence and operations

centre in Calais,” Brodie said. “This year the number of people seeking asylum in the UK has reduced by 25% as a consequence of these operations.” The second of the four drivers is stronger border enforcement, which encourages tighter links with policing agencies and other security agencies. The Agency also considers its commissioned and partnership work to be part of these drivers. Brodie said that the Agency does work for other departments within the government but that there are many other organisations it could assist in similar operations. The Agency wants to act as the one ‘face’ at the border. The fourth part of the Agency’s agenda is the modernisation programme, for which it is going through HR changes, looking at ensuring the right people are working in the right place when substantial freight enters the UK. Brodie said, “At the border we want a welcoming attitude and style but we want that to be underpinned by an intelligence lead, security–minded public sector.” When asked whether there was anything the removals industry could do to help the Agency in its job Brodie said that there seems to be a lack of understanding as to what the Border Agency is about and where the vulnerabilities are in removals businesses. Removals lorries are vulnerable and often targeted by illegal immigrants or as carriers of illegal goods. “The more aware removals businesses are to their vulnerabilities the better, both for themselves and for the UK as a whole,” he concluded.

Legal update

James Backhouse, Director of Backhouse Jones Solicitors

James Backhouse
James Backhouse

B ackhouse Jones Solicitors are specialists in the transport industry for both goods and passenger law.

In Bristol James said that at the moment a common theme that they are seeing cropping up and causing people real difficulties is the role of drivers within the company. Drivers are getting younger and new drivers introduced to companies are now better trained due to the introduction of things like the Driver CPC which teach the economics of running vehicles and customer service. It is still important,

however, not to become complacent and ensure

you are operating within the law and the Health

& Safety Executive.

There are four areas to consider as far as your company’s drivers are concerned:

• Drivers – They are the people who have the

most consistent and drawn out relationship with your customers. They can very much dictate whether you are recommended or rejected by a customer when talking to others. They are your walking and driving advert.

• Drivers’ Hours – This is very important.

Tachograph records must be taken seriously and

it is essential that drivers understand how to

record the work they do. If the driver doesn’t record their work on the tachograph but does

record it in another way to ensure they get paid, you will be prosecuted.

• Maintenance – Drivers are the most critical

part of your maintenance system. Drivers must be disciplined to complete walk rounds of vehicles and make sure they are making the correct checks. Clear communications between the maintenance department, the garage, and the driver are key here. James said, “If you have a large fleet and you are concerned about what is happening you can use the FTA who can give you spot checks on vehicle conditions

which can tell you a lot about your drivers.”

• Health – You must be aware of your drivers’

health. If they are unwell and continue to drive, consequences on the road can be very serious. You can be prosecuted if you have allowed a driver to drive when it is observable that there

is a problem. You can be prosecuted for contraventions of

any of these points with penalties ranging from

a £5000 fine to a prison sentence. James said that the training of drivers is essential, “Give them a properly structured

induction, not just half an hour,” he said. “Keep

a good dialogue going and build up a record of

training. That can be really valuable.” If all the training, auditing and testing fails you are within your rights to dismiss the driver. “People are very fearful of employment law. Just get advice as you go through the process,” James advised. “It is much cheaper to get advice at the beginning of the process rather than after you’ve dismissed them and it has all gone wrong. That way you can be sure you have followed correct procedures and it is very unlikely that you will face an unfair dismissal claim.” Once all of these avenues have been covered, the drivers who are left will be the best and your

business will prosper as a result.

The Professional Advisers Panel is a brand new initiative specifically designed to offer members extended
The Professional Advisers Panel is a brand new initiative specifically designed to offer members extended
The Professional Advisers Panel is a brand new initiative specifically designed to offer members extended

The Professional Advisers Panel is a brand new initiative specifically designed to offer members extended support across every aspect of their business. This is a development of our highly successful Insurance Broker Panel scheme whereby BAR members receive unlimited support, guidance and advice from qualified

specialist companies within the UK. We are constantly looking at ways to support our members businesses; therefore, if this initiative proves to be a success, we will develop the Professional Advisers Panel even further into other relevant areas such as Health & Safety and Environmental services.

For any independent insurance, financial or legal advice, please contact a BAR Professional Adviser partner.

Insurance
Insurance

Basil Fry & Co Ltd

Basil Fry & Co Ltd Tel: 01372 385 985 Email: broking@basilfry.co.uk Website: www.basilfry.co.uk Reason Global

Tel: 01372 385 985 Email: broking@basilfry.co.uk Website: www.basilfry.co.uk

Reason Global Insurance

Website: www.basilfry.co.uk Reason Global Insurance Tel: 0845 602 1775 Email: info@reason-global.com Website:

Tel: 0845 602 1775 Email: info@reason-global.com Website: www.reason-global.com

Financial

Legal
Legal

Wellers

Wellers Tel: 0207 630 6665 Email: BAR@wellersaccountants.co.uk Website: www.wellersaccountants.co.uk Backhouse Jones

Tel: 0207 630 6665 Email: BAR@wellersaccountants.co.uk Website: www.wellersaccountants.co.uk

Backhouse Jones Solicitors

www.wellersaccountants.co.uk Backhouse Jones Solicitors Tel: 01254 828300 Email: enquiries@backhouses.co.uk Website:

Tel: 01254 828300 Email: enquiries@backhouses.co.uk Website: www.backhousejones.co.uk

828300 Email: enquiries@backhouses.co.uk Website: www.backhousejones.co.uk MEMBERSHIP INITIATIVE in association with
MEMBERSHIP INITIATIVE
MEMBERSHIP
INITIATIVE

in association with

828300 Email: enquiries@backhouses.co.uk Website: www.backhousejones.co.uk MEMBERSHIP INITIATIVE in association with
828300 Email: enquiries@backhouses.co.uk Website: www.backhousejones.co.uk MEMBERSHIP INITIATIVE in association with
828300 Email: enquiries@backhouses.co.uk Website: www.backhousejones.co.uk MEMBERSHIP INITIATIVE in association with
828300 Email: enquiries@backhouses.co.uk Website: www.backhousejones.co.uk MEMBERSHIP INITIATIVE in association with

BAR CONFERENCE REPORT BRISTOL 2010

BAR CONFERENCE REPORT BRISTOL 2010
BAR CONFERENCE REPORT BRISTOL 2010 Mike Lamplough of Pickfords and BAR SSSIG BAR Self Storage Special

Mike Lamplough of Pickfords and BAR SSSIG

BAR Self Storage Special Interest Group

Mike Lamplough, Pickfords

M ike began by describing the BAR Self

Storage Special Interest Group’s

objectives as being:

• To promote best practice within the industry;

• To develop and improve standards;

• To act as a forum for ideas and a good

opportunity to network and build business relationships. In the UK at the moment there are about 800 self storage facilities, servicing 235,000 customers and creating £360 million in revenue. “Remember that this is an industry that came from nowhere 15 years ago,” Mike said. Mike went on to say that the industry had been quite resilient throughout the recession, although there are some factors which must be adhered to in order to build a successful self storage business. “Location, accessibility and visibility are the most important things supporting the self storage business.” Mike said that commentary from the real estate environment shows that self storage was the second most attractive sector in the industry over the time of the recession. “Businesses were asked to comment on what they had done in the last year,” he explained. “Increased marketing spend was a common reply, with 40% of self storage businesses saying they had increased their marketing spend.” Tighter cost control and improved incentives without increasing the price was also reported. The self storage industry fared reasonably well

over the recession. “The average revenue per customer, in terms of square footage, is £25 per square foot,” Mike said. “If you relate that to a typical storage container, that’s worth about £17 per storage container per week.” Mike said that in the year ahead there looks to be less discounting within the industry while businesses look to work their assets harder. “Companies seem to be ‘cautiously optimistic’ in terms of growth as the awareness of self storage as a service increases year on year. One thing most have in common is that they will continue to invest in marketing and the growth of their websites.” Mike went on to explain why the BAR has introduced the Self Storage Special Interest Group. “I think it is fair to say that many businesses in

our core industry have considered self storage as a good opportunity to diversify. The BAR now believes that the timing is right to give self storage more support and encourage and help more members.” BAR members have shown considerable interest in self storage. Mike said that one of the things he thinks is very different about the BAR Self Storage Special Interest Group is that members have to work to specific standards. “In other organisations you can write a cheque and gain qualifications, that’s not the position of BAR and I think that is one of the core reasons why we can differentiate ourselves from some other operators.” Mike said that another benefit of the Special Interest Group is that it is not geared towards the big operators such as Big Yellow; meaning that only BAR members have the benefit of being able to build their business on the wider BAR membership. BAR have defined self storage as being the rental of a unit within a self storage facility to which the customer has sole use and control. “That may be a compartmentalised building, that may be a lock up unit outside or a company’s core premises,” explained Mike. “We want to make it as flexible as possible for members to be able to participate.” Progress for the Self Storage Special Interest Group so far includes finalising new terms and conditions, developing the website as an enquiry platform and launching the recommended licence format. As with all industries, business generated from the web is increasing for the self storage industry. The Self Store Association reported that in 12 months web enquiries had increased from 15% to 30%. They also reported that hard copy directory enquiries had declined over the same period. Mike said, “If you Google self storage you get 22 million hits. We need to work together so that the BAR website becomes far more prominent and significant in generating enquiries for members. The more members we can get into the BAR Self Storage Special Interest Group the more enquiries will be generated through the website. If we can do that we can move the website up in that list on search engines.”

Something fishy

T he BAR party night had a distinctively fishy tinge as delegates got up close and personal with our piscine friends at Bristol’s Blue Reef Aquarium

and IMAX 3D cinema. The 40-minute film depicted reef life in glorious 3D reality. It was all the viewers could do to stop themselves reaching up to stroke a passing dolphin or shrink from the sharks’ menacing grimace. After a trip to the movies drinks were served in the aquarium itself amongst rays, lobsters, Angel fish and an unfortunate little chap described as ‘having a face only a month could love’. Dinner followed in the Rosalind Franklin banqueting hall just across the road named after the British scientist who was instrumental in the discovery of DNA. The restaurant itself is situated above the At-Bristol exhibition in Bristol’s stylish port area, newly refurbished as part of a millennium project.

A face only a mother could love
A face only a mother could love
Life in a bubble
Life in a bubble
Ria and Angus in glorious 3D
Ria and Angus in glorious 3D
At the aquarium
At the aquarium

18 Removals & Storage July 2010

BAR CONFERENCE REPORT BRISTOL 2010

BAR CONFERENCE REPORT BRISTOL 2010
BAR CONFERENCE REPORT BRISTOL 2010 “It is all about getting it right the first time -

“It is all about getting it right the first time

- Chris Waymouth of QSS

Chris Waymouth

QSS Standards Presentation

C hris began by saying that he believes

subject at the moment.

Quality Standards to be the most topical

Increasingly, tender documents are asking for certain standards from removal companies which means that BS Standards are becoming an expectation as proof that the company is consistently doing things in the right way. “It is all about getting it right the first time,” Chris said. He went on to say that often operational performance is improved by the quality manual itself. He said, “Over the years companies will add to this manual so it becomes a gospel on how

the company works. Some companies even use it as a basis for their training.” The BS also acts as a great marketing tool. Certified firms often have an advantage over

other companies and can use this in their marketing material. Chris outlined the relevant standards for the industry:

• BS EN 12522 – domestic removals;

• BS EN 14873 – domestic storage;

• BS 8522 – commercial moving;

• BS EN 15696 – self storage;

• ISO 9001, ISO 14001, ISO 18001, FAIM – generic Standards;

• BSI Kitemark. Chris said that they are also trying to develop a new BS specific to overseas moving, similar to that of FAIM but more affordable for small- to medium-sized removal companies. The basics needed to achieve BS EN 12522 as a quality Standard include having a quality manual covering certain policies and procedures. Key documents, specified by the Standard, must be presented to the customer and the company must show evidence of training and competence with regular appraisals for all staff. Chris said, “Some small companies think that appraisals are unimportant, but it is amazing what you can get out of having a one on one chat and having a few minutes together every now and again to keep in touch with the guys working for the company. Very often these guys on the ground come up with the best ideas.” The statutory requirement of vehicle and equipment maintenance is an absolute must for any removals company under this Standard, as

is service monitoring and complaint handing, health and safety and security. To apply for the BS, companies must apply for the QSS information pack and purchase a copy of the Standard to see what they must do to comply. Chris said, “Sit yourself down with that, run through it and run a gap analysis. Distribute it across the company and let everyone take ownership of what needs to be done.” QSS also offers an ‘installation service’ to fast track applications. A representative will come into the company and identify what needs to be corrected to achieve the BS. After about two to three months the company will go through an initial assessment. If there are items where the company is not compliant it has until the end of the following month to put those issues right. Once these are corrected the company will be issued a certificate which is valid for 12 months, with ongoing annual assessments. The Standard itself costs £50-£80 with the initial assessment costing £535 (discounts for multiple Standards and multi-branch firms). The optional installation service costs £740. QSS was introduced by BAR to provide affordable assessment and certification services. Chris said, “Our key message is that we are on your side and we want to help. We are either movers or ex-movers who understand the business, unlike some of the other certification companies. If we can help you with something and avoid legislation, that’s a job well done.”

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BAR CONFERENCE REPORT BRISTOL 2010

BAR CONFERENCE REPORT BRISTOL 2010
BAR CONFERENCE REPORT BRISTOL 2010 Rachel Elnaugh of Dragons’ Den Former ‘Business Woman of the Year’

Rachel Elnaugh of Dragons’ Den

Former ‘Business Woman of the Year’

R achel said that although in the programme it said she would be talking about her professional success throughout the years,

really it had been a real rollercoaster. She said, “For me it is not only about how you create a great business but also how, when it all goes wrong, you keep going and reinvent or reposition yourself.” Rachel began her first company, Red Letter Days, 20 years ago at just 24, selling days out, for example balloon rides, as a package. Rachel said that the one thing she learnt over the first 18 months was how to manage her motivation and keep going. “There was literally no turnover and I was burning through every last bit of cash I had. I knew I had a great idea, I just didn’t know how to make it work. The way that I survived was to ask for help. I was working in accountancy at the time and I asked my boss what I should do. He sent me along to see a marketer to help me to reinvent the way I had marketed my whole business.” This new injection into the business sent the company from under-trading to over-trading overnight which proved to Rachel just how important it is to get a great brand and a great message. The company grew exponentially, taking seven years to get to a £1million turnover. Rachel said, “I acquired some great marketing mentors and one day one of them said to me that we were no longer selling the packages we were selling happiness and the ability to give joy. When we started thinking of our business in these terms we realised it was an inspirational product and started building this into our marketing. That was when the business really started to take off and we literally went from £1million to £14million very quickly.”

“ it is about having the right mindset, if you blame everything around you, you are giving your power away.”

Rachel Elnaugh

Rachel went on to talk about her time on Dragons’ Den as part of the original panel. She said, “I had no idea just how much of a cult following that show would get. It was an incredibly exciting era for me. But there was a big problem. You start to feel as though you have the Midas touch, you start to think that everything you do will turn to gold, you get over confident and you overstretch.” In 2003, Rachel’s business plunged to a £4.7million loss. “So many people told me that

the business would never recover and that I should just walk away and move on,” Rachel said. “But, when you have created a business from scratch you have a huge emotional attachment to it. You’re not going to stop until you’ve done everything you can to bring that business back to heath.” Rachel spent two and a half years fighting a battle to rescue her business, however the company was finally brought into administration by the bank in 2005. Rachel’s motivation and positive attitude did not wane however. She said, “I am a great

believer that in every adversity lies the seeds of opportunity. Having lost everything, I had a complete blank canvas, but actually that is quite an interesting thing. You can then reinvent your life in any way you want.” Rachel decided to use this as an opportunity. “I started speaking at events like this. I had the offer to write my book about my story and 20 other entrepreneurs who hit a bump in the road and either managed to survive or failed and went on to do other things.” This brought

a whole new business for Rachel based around

inspiring, motivating and empowering entrepreneurs by speaking at events and training and mentoring. “No matter what is thrown at you, it is about having the right mindset,” Rachel said. “If you blame everything around you, you are giving your power away. If you try to find opportunities in problems you can conquer any situation.” Rachel went on to talk about the economy

today saying, “I don’t think we are going through

a recession, I think what we are seeing is a

massive shift in the way that business is done. The capitalist way of doing things was unstable and now we are moving towards a way of doing business which is about adding value.” At a previous conference that Rachel had attended, she had seen a presentation by a stock market guru. He predicted a double dip recession and said that in August 2010 the stock market is going to plummet again. He predicted it will stay down for six months before we climb back into a seven year recovery and huge growth. Rachel said that now is the time to position your business so that when things come good again you are in the perfect position to take advantage of that growth. “What can you be doing now to envision what your future might look like? Work back in your planning so that when we get through the last bit of pain you can come out of the other side a stronger, more profitable business.”

Conference Satisfaction Survey

BAR is grateful to everyone who took part in the Conference Satisfaction Survey that provided valuable information about the conference and will help when planning the 2011 event. From those who took part BAR President Reg Hackworthy drew two names, one exhibitor and one delegate, who will be given a free delegate pack for the Manchester conference next year.

The winners are:

Delegate Conference Feedback (Free Delegate Pack for BAR Conference 2 011 Manchester) Phil Evans – BCL Exhibitors Conference Feedback (15% off BAR Conference Manchester Exhibitors Package) British Telecom (Mike Jones)

20 Removals & Storage July 2010

BAR CONFERENCE REPORT BRISTOL 2010

BAR CONFERENCE REPORT BRISTOL 2010

Jungle Rumbling with the Young Movers

by Caroline Mason

T he first Young Movers event at a BAR

conference was held in Bristol. All the

group members enjoyed the challenges of

the ‘Jungle Rumble’, a crazy golf establishment at Cabot Circus in Bristol, near to the BAR conference hotel. Members were divided into teams of four who then proceeded to make their way around the 18-hole course. This was a great opportunity for relaxed networking as the numerous bad shots from various people gave everyone something to laugh about. Loren Webster, BAR Training Manager said:

“There was a massive buzz around the Young Movers group, people are really excited about our project and I think the European Young Movers conference I am going to will create further contacts for us all.” Feedback from the event found that everyone appreciated the efforts which had been made to organise the meeting as well as really enjoying the evening and finding it useful for their careers. As well as being beneficial for UK moving and affiliate companies, the events are starting to attract BAR members from overseas who are looking to form associations with UK

companies. Overseas removal companies have the opportunity to develop relationships in a friendly environment whilst also benefiting from the training and business seminars. Pampos Thouki from Columbia Worldwide Movers in Cyprus, who attended the meeting in Bristol, feels that the importance of groups such as the Young Movers cannot be underestimated. He commented, “In my opinion, these kind of events are crucial not only in establishing new business partners or new meetings between UK and overseas affiliates, but also to establish a direct line to the next generation of people working in the removals industry. If this sequential line managed to break, then the bonds and the cooperation that the past or the current generations have and wish to transfer to us, will be permanently lost.” All Young Mover members were looking forward to the next event which was to be held on the 18 June in Birmingham, which involved a business seminar focussing on quality standards and health and safety, followed by go-karting as a social event for BAR’s Young Movers.

by go-karting as a social event for BAR’s Young Movers. Top left: Colin Craib from Luxfords
by go-karting as a social event for BAR’s Young Movers. Top left: Colin Craib from Luxfords
by go-karting as a social event for BAR’s Young Movers. Top left: Colin Craib from Luxfords

Top left: Colin Craib from Luxfords shows off his one-handed technique; Top right: Caroline Mason; Bottom: Pambos and Zoe Thoukis look on as Darren House prepares for action

Mason; Bottom: Pambos and Zoe Thoukis look on as Darren House prepares for action July 2010

BAR CONFERENCE REPORT BRISTOL 2010

BAR CONFERENCE REPORT BRISTOL 2010

Successful tendering

Gerry Thorogood, Commercial Executive of BIP Solutions

G erry began by saying that BIP Solutions holds the UK’s largest database of public sector contracts. Gerry said, “I have seen

the good and the bad when it comes to tendering and I hope to share some of that experience with you.” Gerry said that public sector tenders include

a lot of rules and processes, but that the most important thing is that anyone can tender. “You might wonder why you should bother.

It’s exhaustive, it’s painful, it’s complicated. Is it worth the effort? What I would recommend is allocating some members of staff to complete

a course in tendering. Yes it is painful but it is

worth it.” Gerry said that he believes it is all about people buying from people. “What can you do to find out more about them? A lot of these sectors have ‘buyer profiles’ where you can find out about what their plans are, who the procurement personnel are. You can look at minutes from meetings on their website. You will be flabbergasted at what you can find out.” By getting to know the organisation you might

be able to come up with more effective ways of servicing these people. Gerry recommended finding out whether they are a member of a buying consortium, for example the London Contracts Advice Group or Pro5, and attend any

briefing sessions to add value to your tender. Gerry recommended considering the value of partnerships which can add meaningful benefit to a tender. In the removals and storage industry this may mean partnering with competitors and companies abroad to offer a comprehensive package to the company. Being innovative is key. Coming up with ways that you can offer that little bit extra to put your business ahead of the competition. “I would suggest including a section at the end of your tender entitled ‘innovation’,” Gerry recommended, “Detail what makes you different from the rest. Go that extra mile and send them a case study of previous work you have done to show how innovative you are.” “Buyers are risk averse,” he continued. “What can you do to minimise the risk on that person? Ask yourself why the buyer would not want to work with you. Where are the risks? Expose that and address it. Show them that you understand.” Buyers won’t just take the easy option. They want to find the right person for the job. Gerry believes that quality standards are a great help in the tendering process. The removals and storage industry Standards, and showing you achieve these and audit them consistently, are very important. “I would suggest you do as much of that as you can,” said Gerry. “I would

suggest BAR working to get the procurement community thinking that these standards are really key, that will be a huge help.” Gerry spoke about regular mistakes that he sees in tenders “Many tenders don’t tell the complete story. Different people might be adding things to the tender and it ends up reading like a collection of people rather than a company which can lead to contradictions throughout tenders.” That doesn’t mean one person should work alone on a tender. Have a team to review and talk about the responses given and one person to write and compile those responses for consistency. Finally, Gerry recommended ensuring you know the commercial impact on your business; when you are going to get paid and how. “That seems obvious but if you win the contract and you haven’t read the small print that says you won’t get paid for three months that can be quite a shock!” BIP Solutions runs day long courses on successful tendering. For more information go to: www.bipsolutions.com.

For more information go to: www.bipsolutions.com . Gerry Thorogood Kerrie Spendiff HM Revenue & Customs

Gerry Thorogood

Kerrie

Spendiff

HM Revenue & Customs

. Gerry Thorogood Kerrie Spendiff HM Revenue & Customs HMRC’s Kerrie Spendiff K errie began by

HMRC’s Kerrie Spendiff

K errie began by explaining that the UK Border Agency, the Head of which (Brodie Clark) had presented earlier in

the morning, is their frontline. “They do all the sexy stuff and we concentrate on the policy!” she commented. The focus of Kerrie’s presentation was on Excise, Customs, Stamps & Money. She said that the HMRC deals with 30 million online export and transit transactions and goods declarations to a value of £600 billion each year. There are four areas that interest the HMRC when protecting the UK’s borders. It ensures that import related taxes and duties are paid; that the UK remains a safe place to do business, free of criminal finance and counterfeiting; it prevents smuggling of prohibited and restricted goods; and contains border-related health, terrorism and other threats. Kerrie spoke about the EU’s move towards an Authorised Economic Operator (AEO) which is important to anyone who works across EU borders. “I think in the future it will be a passport to quicker and simpler imports and exports,” she said. The AEO itself is a status that is granted to reliable traders that comply with certain standards and, where appropriate, offer a high degree of security in respect of their role in the international supply chain. Each EU state has very varied customs standards and the EU is focused on bringing these standards into line

with the AEO – a direct reaction to 9/11. Businesses applying for AEO status must ensure that all the goods they receive are ‘known’ and if not have policies to make goods ‘known’. It might also require business practice changes, for example offering packing and sealing as an AEO business as opposed to opening and inspecting contents before sealing. Kerrie moved on to talk about the EU VAT Refund System which has changed slightly from the beginning of this year. Companies now have to make a claim through the HMRC web portal which then validates and submits the claim to the relevant member state tax authority. Kerrie said that there have been some severe problems with this and anyone experiencing problems with EU VAT refunds should call: 0845 60 55 999. We all know that contacting the HMRC can sometimes be somewhat of a challenge. The best way to contact the HMRC is to visit www.businesslink.gov.uk, which details all areas of the HMRC and will help you find the right contact information for your area. The HMRC operates confidential hotlines, the most relevant being the Customs Hotline (0800 59 5000) and the Tax Evasion Hotline (0800 788 887). These are to assist people who believe that they know of people in contravention of any laws in these areas. “We are focusing on, very visibly, coming down a lot harder on those who do not comply while balancing that with giving good service to those who do,” Kerrie concluded.

22 Removals & Storage July 2010

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BAR CONFERENCE REPORT BRISTOL 2010

BAR CONFERENCE REPORT BRISTOL 2010
Finalists: Representatives from Andrews of Kent, Britannia Lanes of Somerset and Bristol, Luxfords of Weybridge,

Finalists:

Representatives from Andrews of Kent, Britannia Lanes of Somerset and Bristol, Luxfords of Weybridge, Matt Purdie & Sons Ltd and Reddaways Removals Ltd pose with their awards

DMOTY

2010

T he DMOTY presentation at the BAR

moving process and scored the removal company based on the feedback obtained.” Stephen acknowledged that companies given this challenge would only provide the names of good customers. However as it was the OFT that made the calls it soon became clear that customers were more comfortable in opening up to the OFT about every aspect of their moving experience. Four companies received Certificates of Merit to acknowledge the work they had done in improving customer service:

• Maidmans Removals & Storage

• Greens Removals

• M J Christophers & Son

• Turners Removals & Storage

The five finalists were:

• Andrews of Kent

• Britannia Lanes of Somerset and Bristol

• Luxfords of Weybridge

• Matt Purdie & Sons Ltd

• Reddaways Removals Ltd

Stephen presented each with their certificates leaving the final announcement of the winner to be made at the gala dinner the following evening. The winner of the DMOTY 2010 was Matt Purdie & Sons Ltd.

conference was made by Stephen Vickers,

BAR Director General. He opened by saying

that there had been some modifications since last year based upon the feedback received. This year the award had focussed more on customer service and feedback. Stephen explained that the process of choosing the winner began when candidate companies sent in application forms which were scored by Reg Hackworthy, now BAR President and Chris Smallwood who is the former National and European Chairman. The scoring was then validated by Stephen himself and Michael Stephenson from the Office of Fair Trading. “From that scoring we then reached a shortlist of nine companies,” Stephen explained. “All of those nine companies were then inspected and the scores from the inspection added to the original score.” Stephen also explained that the OFT also undertook a mystery shopper exercise during which they contacted each of the companies and scored their responses. These scores were added in as well. This allowed the judges to cut down the shortlist to a finalists list of just five companies. “The five finalists then had to supply customers’ names to us. The OFT again contacted those customers and interviewed them about the whole

presented by Stephen Vickers 24 Removals & Storage July 2010
presented by Stephen Vickers
24 Removals & Storage July 2010

BAR CONFERENCE REPORT BRISTOL 2010

BAR CONFERENCE REPORT BRISTOL 2010

Finalist:

Andrews of Kent

Finalist: Andrews of Kent Finalist: Matt Purdie & Sons Ltd Finalist: Britannia Lanes of Somerset &

Finalist:

Matt Purdie & Sons Ltd

Andrews of Kent Finalist: Matt Purdie & Sons Ltd Finalist: Britannia Lanes of Somerset & Bristol

Finalist:

Britannia Lanes of Somerset & Bristol

Ltd Finalist: Britannia Lanes of Somerset & Bristol Finalist: Reddaways Removals Ltd Finalist: Luxfords of

Finalist:

Reddaways Removals Ltd

of Somerset & Bristol Finalist: Reddaways Removals Ltd Finalist: Luxfords of Weybridge Winner: Matt Purdie

Finalist:

Luxfords of Weybridge

Reddaways Removals Ltd Finalist: Luxfords of Weybridge Winner: Matt Purdie & Sons Ltd Matt Purdie holds

Winner:

Matt Purdie & Sons Ltd

Luxfords of Weybridge Winner: Matt Purdie & Sons Ltd Matt Purdie holds the DMOTY Winner’s certificate,

Matt Purdie holds the DMOTY Winner’s certificate, with Mark Herrington of Pickfords Business Moving, winners of the CMOTY Award (More on the CMOTY Awards in August’s R&S)

BAR CONFERENCE REPORT BRISTOL 2010

BAR CONFERENCE REPORT BRISTOL 2010
BAR CONFERENCE REPORT BRISTOL 2010 St. Pierre Golf The weather forecast was dismal as the BAR

St. Pierre Golf

The weather forecast was dismal as the BAR golf tournament, sponsored by Basil Fry & Company assembled at the St. Pierre Golf Course just across the Severn Bridge from Bristol.

A lthough not every player shone

brightly the threatened rain

stayed away leaving the golfers

bathed in sunshine if not all in glory. The course itself is a 7,023-yard par 72 championship course that has hosted the Masters no fewer than eight times. It was in 1980 at St. Pierre that Bernard Langer became the first German to win a major golf tournament. Other winners at the course include four Ryder Cup champions:

Tony Jacklin, Bernard Gallagher, Seve Ballesteros and finally, in 1982, Ian Woosnam. The club house too has made history. It is a 14th century manor house that held

the Crown Jewels for safe keeping during the Battle of Agincourt fearing that the French, who outnumbered the English, would be victorious. The battle on the golf course was undoubtedly a much more good natured affair with hardly a long bow in sight. The top six players would automatically qualify for the BAR finals at the Portal in September. Prizes for positions two to six, the longest drive and nearest the pin, were awarded in the club house. Peter Doman from Basil Fry was the overall winner with 37 Stapleford points but had to wait until the BAR conference gala dinner to receive his prize and applause.

had to wait until the BAR conference gala dinner to receive his prize and applause. 26
had to wait until the BAR conference gala dinner to receive his prize and applause. 26
had to wait until the BAR conference gala dinner to receive his prize and applause. 26
had to wait until the BAR conference gala dinner to receive his prize and applause. 26
had to wait until the BAR conference gala dinner to receive his prize and applause. 26

BAR CONFERENCE REPORT BRISTOL 2010

BAR CONFERENCE REPORT BRISTOL 2010
BAR CONFERENCE REPORT BRISTOL 2010 The winners Winner: Peter Doman 3rd: Peter Rattue 5th Stuart Fitton
BAR CONFERENCE REPORT BRISTOL 2010 The winners Winner: Peter Doman 3rd: Peter Rattue 5th Stuart Fitton
BAR CONFERENCE REPORT BRISTOL 2010 The winners Winner: Peter Doman 3rd: Peter Rattue 5th Stuart Fitton
BAR CONFERENCE REPORT BRISTOL 2010 The winners Winner: Peter Doman 3rd: Peter Rattue 5th Stuart Fitton

The winners

Winner: Peter Doman
Winner: Peter Doman
3rd: Peter Rattue
3rd: Peter Rattue
5th Stuart Fitton
5th Stuart Fitton
4th: Malcolm Pearson
4th: Malcolm Pearson
3rd: Peter Rattue 5th Stuart Fitton 4th: Malcolm Pearson
Longest Drive: Rob Dobson
Longest Drive: Rob Dobson

6th Mark Dell

2nd and Nearest the Pin:Neil Trevor
2nd and Nearest
the Pin:Neil Trevor
Top six positions and qualifiers for the final: 1. Peter Doman 2. Neil Trevor 3.
Top six positions and
qualifiers for the final:
1. Peter Doman
2. Neil Trevor
3. Peter Rattue
4. Malcolm Pearson
5. Stuart Fitton
6. Mark Dell
Nearest the Pin: Neil Trevor
Longest drive: Rob Dobson
Peter Rattue 4. Malcolm Pearson 5. Stuart Fitton 6. Mark Dell Nearest the Pin: Neil Trevor

BAR CONFERENCE REPORT BRISTOL 2010

BAR CONFERENCE REPORT BRISTOL 2010
BAR CONFERENCE REPORT BRISTOL 2010 Dinner Time The highlight of any BAR conference is always the

Dinner

Time

The highlight of any BAR conference is always the black-tie dinner at which the great and the good (with the small and the wicked) sport their finest and partake in rather a lot of almost everything. Just the way it should be.

T he dinner is also the opportunity for

achievements to be recognised from the

golf course to the Board room. Presentation

number one was for the winner of the lottery competition, sponsored by Reason Global. Mike and Jan Clinch from Redaways Removals won a holiday for two by selecting the highest number ball. BARS presented the next prize to Paul Fox for winning the prize business card draw from the BARS stand at the exhibition. Paul won a case of wine for his trouble. Greg Wildman of Basil Fry swiftly followed to announce Peter Doman of his own company as the winner of the golf tournament. The biggest applause, however, was for the winner of the CMOTY award sponsored by Reason Global, PHS Teacrate and the Wendover Corporation; and winners of the DMOTY sponsored by BAR Services and TotalCard Services. Pickfords Business Moving won CMOTY 2010 with Matt Purdie & Sons Ltd taking home the DMOTY trophy. After the presentations the entertainment for the evening was provided by Vice Versa, an 11-piece band that provided an opportunity for dancing until the small hours.

provided an opportunity for dancing until the small hours. Far left: Paul Fox wins the BARS

Far left: Paul Fox wins the BARS prize draw Left: Ryan Squirrell (centre) oversees the final of the Reason Global lottery competition won by Mike and Jan Clinch from Redaways in Oakhampton Below: Matt Purdie & Sons Ltd, winners of the DMOTY award Left to right: Matt Campbell, Kilmarnock Removals; Matt Purdie; Mark Chudley, National Council Chairman; David Woodhouse, Matt Purdie & Sons Ltd; Miranda Hyder, BAR Services; and Daniel Shepard of TotalCard Services Botom: Pickfords Business Moving, winners of the CMOTY award Left to right:

Rod Seeland, CMG Chairman; Mark Herrington, Pickfords Business Moving; Simon Johns, PHS Teacrate; Ryan Squirrell, Reason Global

Pickfords Business Moving; Simon Johns, PHS Teacrate; Ryan Squirrell, Reason Global 28 Removals & Storage July
Pickfords Business Moving; Simon Johns, PHS Teacrate; Ryan Squirrell, Reason Global 28 Removals & Storage July

BAR CONFERENCE REPORT BRISTOL 2010

BAR CONFERENCE REPORT BRISTOL 2010
BAR CONFERENCE REPORT BRISTOL 2010 Dancing the night away There’s always a band at the conference
BAR CONFERENCE REPORT BRISTOL 2010 Dancing the night away There’s always a band at the conference
BAR CONFERENCE REPORT BRISTOL 2010 Dancing the night away There’s always a band at the conference
BAR CONFERENCE REPORT BRISTOL 2010 Dancing the night away There’s always a band at the conference
BAR CONFERENCE REPORT BRISTOL 2010 Dancing the night away There’s always a band at the conference

Dancing the night away

There’s always a band at the conference and this year was no exception. An 11-piece outfit called Vice Versa provided the music for dancing until the small hours.

BAR News

BAR News BAR Roadshow 2010 T his year will see the third BAR Business Advice Roadshow,

BAR Roadshow 2010

T his year will see the third BAR Business Advice Roadshow, designed to build on the success of the last two years. This

year the theme is going to be around day-to-day business support. The presentations will be:

Cost modelling Do you understand your costs? What is the purpose of cost modelling? Do you have a robust cost model that you can rely on to give you accurate information for pricing jobs in this competitive and tough economic environment? Come and hear the answer to these questions and see and get a copy of a cost model developed specifically to meet the needs of BAR members, by BAR in partnership with Wellers.

Staff appraisals People are your most important asset so how do you review their performance, how do you assess the impact they have on your business, how do you identify their development needs? Do you just use a review as part of the pay round? Do you have a proper structure to your appraisal system that you can refer back to and use as a

proper management tool? BAR Training Services has developed an appraisal system for you that answers these questions and helps you in the management and control of your staff. All delegates will receive a copy of this system together with helpful guidance on how to use it to maximum benefit.

Motivation How do you motivate your staff? Pay and benefits are often not enough to ensure you get the best from people. To support a good appraisal system The Words Workshop has some sensible, practical ideas that will help you to get the best performance from all of your staff at all levels. This session will consider low cost and no cost ways of keeping everyone pulling in the same direction throughout the recovery and beyond.

Staff handbooks Continuing the theme about staff being the most important part of your business. Are you protecting yourself adequately? Do you give full information to staff on their benefits, on grievance and disciplinary procedures, working hours,

etc? Are all of your staff procedures clear and comprehensive? Backhouse Jones will present a best practice guide for staff handbooks and provide a template for your use.

Sell the Standard How can you make the most of your quality standard and get it to work for you? What techniques can you employ to ensure that your customer knows the benefits to them? How do standards give you a competitive advantage? BSI is a leading global independent business services group that will provide best practice advice on these matters.

Revenue enhancement How to use the various insurance options available to maximise revenue opportunities including staff awareness and training. It is important to ensure customer confidence is maintained throughout the sales process by a positive response to any queries that may be raised by the customer. This ensures that customer facing staff are confident in their understanding of the product on offer (e.g. protecting the property being moved and/or stored) and are able to promote its merits alongside the member’s main activity of providing removal and storage services.

Website Are you making the most of the new BAR website? Watch a demonstration of the sales lead system. Get up to date statistics to show the business benefits to you. How to use the broadcast system to save time and money. The notice board is a free way of advertising products and services to other BAR members, see how easy it is to use.

All seminars are provided free however attendees will be asked to make a contribution of £20 to cover the cost of refreshments and lunch. Places are strictly limited at each venue so members are advised to book early. BAR is grateful to the representatives from Wellers, BARTS, The Words Workshop, Backhouse Jones, BSI, Reason Global Insurance and Basil Fry & Co for their support. Thanks also to Pickfords for providing the venues in Normanton and London, and to GB Liners for providing the venue in Cheltenham.

BAR is grateful to these companies for their help and support with the Roadshow
BAR is grateful to these companies for their help and support with the Roadshow

BAR News

BAR News Product of the Month Uni-dolly Loss of handling equipment is an on-going problem within
Product of the Month Uni-dolly Loss of handling equipment is an on-going problem within the
Product of the Month
Uni-dolly
Loss of handling equipment is an on-going problem within
the moving industry, however, BAR Services supply a dolly
truck, known as a ‘uni-dolly’, that’s so economically priced
you can almost afford to lose them!
Supplied in a useful 600 x 400mm size with four swivel
75mm wheels, this new product is capable of handling
loads up to a maximum of 300kgs. The platform has a
convenient ‘cut out’ which not only facilitates portability
but enables use with webbing for increased versatility on
particularly awkward items.
The most important factor is that those clever people at
BAR Services have been able to produce this product at a
maximum sales price of £15.70 (supplied in units of 4) –
buy twenty and the price comes down to just £12.80!
To place an order simply call the
BAR Services sales team on 01342 870087
or e-mail sales@barservices.co.uk.

BAR Services Ltd, Moor Hall, Sandhawes Hill, East Grinstead, Sussex RH19 3HQ Tel: 01342 870087 Fax: 01342 870072 Email: sales@barservices.co.uk

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Leading the market:

Reg Hackworthy on BAR Services

Reg Hackworthy, the new BAR president, has been on the Board of BAR Services (BARS) for five years. Understandably he’s a fan. But just to find out more about how he views BARS’ relationship with the industry, Steve Jordan put in a call to the depths of Devon to have a chat.

how he views BARS’ relationship with the industry, Steve Jordan put in a call to the

I t was back in 2005 that Reg became a Board member of BARS. Does that seem a long time ago? It depends on your perspective.

To give you a clue, it was in 2005 that hurricane Katrina flooded New Orleans and, a little closer to home, David Tennant became the 10th Dr. Who. Whatever your memories of that year it’s certainly true that BARS has seen a few changes, both within itself and within the industry, over that time. Reg paid tribute to Miranda Hyder who, he said, had done a fabulous job following a very hard act in Tony Allen, running the organisation. “She slotted in very well,” he said. “But then just as she was making herself at home we were hit by the recession. That was very unlucky. But through it all she’s managed to keep costs under control, develop new products, and build

strong relationships throughout the industry.” He said that most people don’t appreciate the value that BARS provides to the UK industry. He said that if the company wasn’t there everyone would have to pay more and wouldn’t get such a good service. He implied an obvious truth: if BAR Services didn’t already exist, someone would have to invent it. It is just as relevant today as it was when it started, getting on for 35 years ago, probably more so. One example, Reg explained, of the hidden contribution BARS makes is its insistence on sourcing its cartons in the UK. Many other suppliers source outside the UK but this can cause a problem. “By sourcing in the UK we help to ensure continuity of supply by keeping manufacturing in the UK and maintaining our ability to order in relatively small volumes. This

BAR News

keeps inventory and storage costs down to a minimum whist still allowing us to provide a virtually immediate service.” Reg explained that this has been of tremendous value to him in his own company. During the recent downturn in business he has been able to buy materials from BARS more or less when

required. He hasn’t had to hold stock or tie up essential capital. “For example I have recently ordered a small quantity of mattress covers on

a two day delivery. That’s a very good service

in anyone’s language. It’s also economical for me to order cartons 500 at a time, when I need them, rather than hold stocks.” Another valuable service is that of being a market leader. A market leader is not necessarily the company that is biggest or sells most, it’s the one that leads the market: the one that comes up with the ideas that others then try to copy. “At every Board meeting Miranda comes armed with new product ideas asking the Board’s opinion whether ‘we can sell this’. For example

“At every Board meeting Miranda comes armed with new product ideas asking the Board’s opinion whether ‘we can sell this’.”

Reg Hackworthy

I’d never seen a plasma screen carrier until Miranda walked into a BARS meeting with one,” said Reg. “Nowadays the MOD, for example, won’t let you pack plasma screens without them.”

BARS is a not-for-profit organisation that offers

a rebate every year to all BAR members based on the value of orders received. The percentage rebate is a reflection of the profit BARS has made over the previous accounting period. Of course

it doesn’t only sell to BAR members but the

profit it makes from non-members eventually finds its way back into members’ pockets through the rebate. Self storage sales, for example, are relatively low volume, high profit items that make a considerable contribution to BARS profits and, therefore, the members’ rebate at the end of each year. “It’s a nice surprise every January,” said Reg. Failing to add, but almost certainly thinking, that January in the moving business is a time when nice surprises are scarce. Finally Reg paid tribute to all the staff at BARS who he said were a really nice bunch of people who know their jobs and know the industry. “Whenever you call you get a cheery welcome,” he said. “It really makes a difference.” Reg is an advocate of BARS but his enthusiasm

for the organisation is not one built on nostalgia or loyalty. He uses BARS because, in his opinion, the company provides him and his business with the service it needs at prices it can afford.

CMG News

Mark Herrington:

the CMG’s newest councillor

Director of Pickfords Business Moving, Mark Herrington, is one of the CMG’s newest councillors. Charlotte Freestone caught up with him to talk about his history in the industry and what he hopes to achieve within the CMG.

A fter leaving school in May 1986 and

refusing to move to Torquay with his

parents, Mark found himself living in a

bedsit in Bath. “I wasn’t very successful at school, other than on the sports field where I played rugby for South West Under 18s and a few games for England Under 18s,” Mark said. “However,

I got a job as a salesman for Magnet Kitchens &

Joinery and I loved it. I was working with a great bunch of people and was able to earn extra money on this thing called ‘commission’.

I couldn’t believe my luck!” Mark’s bedsit soon turned into a shared house and then his own flat. After six years at Magnet, Mark had worked his way up to assistant manager but was starting to feel as though there was little more he could achieve with the company. “I had managed to start dating the secretary though,” He said. “She is now my wife!” Mark decided it was time he moved on. “I had

a friend working for Pearl Assurance in Bath. He seemed to work only in the evenings and was earning good money, so I wrote to them and asked for a job. Three weeks later I was working for them.” But, as with most things, if it seems

too good to be true it probably is. “To start with

it was fine,” Mark continued, “But the more I

learnt the more I hated it. I had to get out.” In June 1994 Mark got a job with Pickfords as

a domestic representative and it would seem

that he loved it instantly. “Again, I couldn’t believe my luck. It was an interesting industry and a challenging role that suited my skills and brought me into contact with people looking for

a great service. The job fitted me like a glove.” Mark was soon moved onto the trainee manager programme and offered the manager’s position at Pickfords in Plymouth. However, this was not to be. Mark explains, “Just as we were all set to move house ourselves we had to stop everything because Pickfords wanted to move me to Taunton instead.” This was a sign of things to come as, for the next few years, Mark went from managing Bath, to Exeter and back to Bath again until he became regional sales manager for the South West. Mark said, “I got back to my real love - sales. Then in April 2006 an opportunity came up to move from domestic and international moving into business moving. I grabbed it with both hands.” Mark initially managed a team of sales people targeting businesses in the South West and the territory grew and job role expanded to include product development. Mark has been in his current role as Director of Pickfords Business Moving since December 2009. “My aim is to grow our brand and market share and develop long-term, sustainable

brand and market share and develop long-term, sustainable In the thick of it - Mark Herrington

In the thick of it - Mark Herrington

customer relationships based on trust and service.” Having recently become a CMG councillor, Mark has joined the other councillors and members who give their time freely to try and benefit the whole industry. He said, “I have only attended two CMG meetings so far and I hope to be able to fully participate in trying to move the CMG forward, offering new ideas and marketing the CMG brand and our abilities as an industry.” “So far I have found it very enjoyable. There is

a great camaraderie between the members and

a fair amount of leg pulling – especially when

members don’t read their agenda properly and turn up late. A special mention to Nigel Shaw here.” We already know that Mark is married to his once secretary, Fiona. But what else lies behind the new face at the CMG Council? “I have a daughter, Molly-Eloise, who is almost ten going on about 18. We live in Keynsham near Bath at the moment.” Like many within the CMG, golf figures as one of Mark’s hobbies. He admits, “I play very badly, and only in good weather.” It seems that Mark’s real passion doesn’t fall too far from the removals tree with property development and renovation being his real hobby. “My summer holiday last year was to replace the roof on the house,” he said. “Now I know every single one of the 987 tiles on the roof. I have just finished the final coat of paint on the place.” Many would take a rest after renovating a house, however it would seem that rest is not in Mark’s vocabulary. “I am the kind of person that likes to have a lot of projects on the go, so this weekend we’re off to look at houses, looking forward to the next challenge.” Since interviewing Mark for R&S, Pickfords Business Moving has become the winner of the CMOTY. See conference report for details.

CPC Plus: The easy way to bid for NHS contracts C PC Plus is the
CPC Plus:
The easy way
to bid for NHS
contracts
C PC Plus is the online marketplace for
obtaining goods and services. It enables
businesses to view and bid on a variety
of NHS contracts. The BAR Commercial
Department has recently been in discussion
with CPC Plus and, as a result, the company
is keen to raise standards for its own
customers by supporting and promoting the
CMG and the compulsory accreditation of its
members to BS 8522.
To become involved CMG members should
first apply to the BAR (commercial@bar.co.uk)
for a discount code that will provide a 15%
discount on the CPC Plus registration fee.
From there it’s a simple matter to register
online at www.cpcplus.nhs.uk. The normal
registration fee is £100.
Registered companies will receive e-mail
notifications of new requests for quotations
from NHS organisations from around the
country.
One benefit of using CPC Plus is the simplicity
for both suppliers and NHS Trusts. When a
new piece of work is posted an e-mail is sent
out to registered suppliers in relevant sectors.
Suppliers then submit their bid using the
template provided and can include references,
testimonials, portfolios of work and other
supporting documents. Trusts review bids
and select the winning bidder. Feedback is
provided automatically to allow companies
to improve the quality of future bids.
More than just bidding
Becoming a member of CPC Plus also provides
access to online tools that help companies
promote their businesses. These include: a
free full page advert in the Directory - a link
to this page is visible against every bid
submitted; access to exclusive training and
guidance documents, only available to CPC
Plus members, that provide an insight into
how an NHS Trust evaluates and selects the
winning bid; and special member only
discounts with a range of suppliers.
For more information take a look at the
CPC Plus website and remember to contact
the BAR’s Commercial Department before
registering to obtain your 15% discount.
CPC Plus homepage

34 Removals & Storage July 2010

Addressing the Needs of our Members

Addressing the Needs of our Members Free Legal & Financial Advice Lines for BAR Members The

Free Legal & Financial Advice Lines for BAR Members

The “Credit Crunch”, rising fuel prices, rising inflation, and more specifically the down turn in the housing market and reductions in new mortgages and re-mortgages, are impacting us all.

As an Association we aim to support member companies in every way possible. To that end we have set up two free advice lines using partners with whom BAR have long established business relationships. One is an expansion of an existing service, the other being a brand new service.

The advice lines will be available to Directors/Partners/Owners of member companies and will work as follows:

Please give your BAR membership number, company name and your contact details.

Briefly describe your issue/question to the advice line operator.

Your call will be logged and checked by a partner to ensure proper follow up has taken place.

The call will be passed through to the most suitable contact person.

If you use the email facility, please provide the same information as above so that the email can be correctly dealt with.

If it is possible to resolve the matter over the phone within a reasonable time then the advice will be free.

If the specialist thinks that the matter needs a ‘face-to-face’ meeting then this will be suggested. This meeting can be at your premises, the adviser’s offices or a neutral convenient location. This meeting will also be free.

Should the matter be complex requiring significant time, resource or research then the adviser will provide a full written proposal and quotation. This proposal will be at a discounted rate. No charges will be made until such proposal is received and agreed.

You should note that this service is an additional and exclusive free service to members who, in the current economic climate, may need immediate independent financial or legal advice.

More complex matters may be chargeable by our partners in this venture, but no charges will be made until all costs and services have been clarified and agreed by all parties.

To help us to monitor these services please send any comments, queries, suggestions to:

membersupport@bar.co.uk

comments, queries, suggestions to: membersupport@bar.co.uk in association with & Please tear off and keep this card

in

association

with

suggestions to: membersupport@bar.co.uk in association with & Please tear off and keep this card Financial Support

&

to: membersupport@bar.co.uk in association with & Please tear off and keep this card Financial Support Advice

Please tear off and keep this card

in association with & Please tear off and keep this card Financial Support Advice Line Tel:
in association with & Please tear off and keep this card Financial Support Advice Line Tel:

Financial Support Advice Line

Tel: 0207 630 6665

email: BAR@wellersaccountants.co.uk www.wellersaccountants.co.uk

For legal advice see reverse

MEMBERSHIP INITIATIVE
MEMBERSHIP
INITIATIVE

Advice Lines

Advice lines will be available from 9:00 a.m. to 5:00 p.m.

Monday Friday (excluding public holidays)

y – F r i d a y (excluding public holidays) Financial Support Advice Line 0207

Financial Support Advice Line

0207 630 6665 email: BAR@wellersaccountants.co.uk

Main contacts will be:

email: BAR@wellersaccountants.co.uk Main contacts will be: Kathleen Parker – Partner: Michael Webb – Manager:

Kathleen Parker – Partner:

Michael Webb – Manager:

With Wellers for eighteen years and specialises in providing strategic advice to her SME clients. Her work includes business reviews, tax planning and delivering advice for sustainable growth.

Michael knows the value of long lasting client relationships; has the technical ability and expertise to respond rapidly to changes in legislation and provide relevant and timely advice to his clients.

Norma Stewart – Partner:

Timir Palit – Tax Manager:

Has a broad range of commercial experience and works with her clients as an integral part of their business, helping them handle compliance issues as well as identifying fresh opportunities for growth.

With more than thirty years experience covering a wide range of corporate and personal tax issues, he has the skills to provide practical expertise and tailored solutions for his clients.

Legal Support Advice Line

01254 828300 email: linda@backhouses.co.uk

Main contacts will be:

828300 email: linda@backhouses.co.uk Main contacts will be: James Backhouse - Director: Stephen Meyerhoff –

James Backhouse - Director:

Stephen Meyerhoff – Solicitor:

Regulatory and compliance matters and advice on O licence issues.

Provides employment law advice as well as commercial advice on contractual disputes including advising on terms of trading.

Jonathan Backhouse – Director:

Barry Prior – Consultant:

Company and commercial matters, including restructuring and business organisation.

Specialises in goods in transit and liens.

MEMBERSHIP INITIATIVE
MEMBERSHIP
INITIATIVE

Please tear off and keep this card

MEMBERSHIP INITIATIVE Please tear off and keep this card Legal Support Advice Line Tel: 01254 828300

Legal Support Advice Line Tel: 01254 828300

email: linda@backhouses.co.uk www.backhousejones.co.uk

For financial advice see reverse

MEMBERSHIP INITIATIVE
MEMBERSHIP
INITIATIVE

in

association

with

www.backhousejones.co.uk For financial advice see reverse MEMBERSHIP INITIATIVE in association with &

&

www.backhousejones.co.uk For financial advice see reverse MEMBERSHIP INITIATIVE in association with &

Harrow Green wins major library and archive relocation project

The major refurbishment of Manchester’s Town Hall complex is about to begin. This will improve services to the public and invest £165million into key civic buildings and spaces over the next five years.

H arrow Green has been awarded the prestigious contract for the provision of decant and relocation services for the

Central Library project in relation to the Town Hall Complex Redevelopment Programme. The initial phase will be to remove the entire book and archive stock to offsite storage to allow for the major refurbishment to take place. An exercise to ascertain the linear metreage of the books, maps and archives found that the library stock comprises in the region of 4,000 linear metres of archives and 36,000 linear metres of books on shelves, as well as a wide range of material stored in chests and cabinets, such as maps, photographs and microfilms.

The library’s book collection comprises in excess of a million volumes and is rich in old, rare and valuable material. It is estimated that 44,000 volumes from the main collection were published before 1850 and there are many works from the 17th and 18th centuries plus significant numbers of even older works, including over 30 from the 15th century. Notable special collections include the internationally renowned Henry Watson Music Library (which includes Handel manuscripts), the Theatre Collection (which includes over 18,000 playbills) and literary collections relating to the major local authors Elizabeth Gaskell and Thomas De Quincey. Neil MacInnes, head of the library and

CMG News

information service for Manchester City Council said: “To move Central Library’s entire collection is an absolutely massive task and we have many extremely rare and historic books and archives that need special care. It is essential that they are handled carefully and Harrow Green’s experienced team are renowned for managing similar jobs of this size and importance. I am very pleased to have them on board to help us with this project and have every confidence that our collection is in safe hands.” “We are very pleased to be involved with the transformation of Manchester’s Town Hall complex,” commented John Lord, Manager of Harrow Green’s Manchester office. “Our extensive experience with library projects, including The John Rylands University Library, helped us win this exciting contract, and we are looking forward to working with the Manchester City Council project team to ensure Manchester’s extensive library and archive collections are cared for during the decant and safely returned to their new location.” The move, requiring project management, specialist handling and relocation of a wide variety of unique, invaluable and irreplaceable documents, commenced early in March 2010 with completion due in July. The collection will be returned on completion of the refurbished library in 2013/14.

AGS Four Winds, for moving with peace of mind � International and Domestic Removals �
AGS Four Winds,
for moving with peace of mind
� International and Domestic Removals
� 36 years of experience � 125 branches in 75 countries
� Secure storage ��High quality packing material
� Customs clearance and Transit Insurance
AGS Four Winds London has recently moved to new
world-class facilities to accommodate the growth of its
business in international removals and storage.
We specialise in short- and long-term storage, and offer this
service at highly competitive rates to the private and
corporate sectors. We are also available for trade storage with
the benefit of being conveniently located within the M25 with
reduced transit times.
In view of this expansion, AGS Four Winds London is currently
recruiting people with experience in Business Development
and International Move Coordination.
Memb. No: A015
AGS FOUR WINDS LONDON
Unit 1, Trade City Business Park, Cowley Mill Road,
Uxbridge, Middlesex UB8 2DB
Tel: +44 189 520 1595 - Fax: +44 189 520 1581
Email: mario.amato@agsfourwinds.com
www.agsfourwinds.com
AGS, you deserve the best

CMG News

BAR Commercial Moving Group Golf Tournament Kindly Sponsored by Basil Fry Insurance Brokers 5 October,
BAR Commercial Moving Group
Golf Tournament
Kindly Sponsored by Basil Fry Insurance Brokers
5 October, 2010

Dear CMG Member Following the success of the 2009 CMG Golf Day, sponsored by Basil Fry, this year’s competition has been booked. The 2010 CMG Golf Day will be held at Staverton Park Golf Course, Daventry, on 5 October, 2010. The CMG would like to thank Basil Fry for their continued support. We are able to field up to 48 golfers on the day. Prizes will be for 1st, 2nd and 3rd places for CMG members.

Prizes will be awarded for the best placed non-members, along with a longest drive prize and a nearest the pin prize, not forgetting the occasional spot prize! PHS Teacrate, Steel Storage and BAR Services have kindly agreed to support the event as well. Those unable to take part in the golf are invited to attend the evening presentation function, where you will be able

to enjoy the company of fellow commercial movers in a relaxed atmosphere. As with last year the format will be an individual and Stableford competition, using full handicaps, played within a drawn four-ball. The organising committee reserve the right to amend the rules up to the start of play but within the CONGU golf rules.

right to amend the rules up to the start of play but within the CONGU golf
right to amend the rules up to the start of play but within the CONGU golf
right to amend the rules up to the start of play but within the CONGU golf
right to amend the rules up to the start of play but within the CONGU golf

CMG News

CMG News Timetable and costs The day will run as follows (times subject to confirmation) 10.15

Timetable and costs

The day will run as follows (times subject to confirmation)

10.15

Players arrive. Tea, coffee and bacon rolls are served

11.14

First players tee off

19.00

Dinner in a private function room, where the competition winners and prizes are presented

Overnight accommodation is available and rooms have been reserved. The costs below include the cost of the golf, dinner, prizes and function room. All extras are the responsibility of the individual.

Package cost

Golf & Dinner

£60

Golf, Dinner and B&B

£125

Dinner only

£30

Golf Buggies

£25

The CMG Chairman, National Council and Basil Fry look forward to welcoming you on the day and to seeing as many companies from the group as possible represented.

All cheques to be made payable to B.A.R. Cheques must be received with application. Invoices will be forwarded thereafter.

Send to:

Kevin Mack Company Moves Ltd 39 Invincible Road Farnborough Hants GU14 7QU

Moves Ltd 39 Invincible Road Farnborough Hants GU14 7QU BAR Commercial Moving Group Golf Tournament 2010

BAR Commercial Moving Group Golf Tournament 2010

Entry Form

Company:

Contact Number:

Address:

Contact Name:

 

Cheque Total:

Postcode:

Golf, Golf & Dinner Dinner Player Name Handicap and Club Dinner & B&B only Buggy
Golf,
Golf &
Dinner
Dinner
Player Name
Handicap and Club
Dinner
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only
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Training News

Training at Ryan’s Removals

B AR Training Services travel the country

providing operational training directly to

BAR member’s front doors. On 10 and 11

May 2010 BAR Training Services visited Ryan’s Removals in the West Midlands to carry out a selection of removal skills training. The onsite training was split over 1½ days and included refresher sessions on fragile packing and vehicle and container loading and unloading. Although staff had already been trained and had learnt the necessary skills, Ryan’s Removals recognised the importance of implementing regular refresher training for their staff. Peter Gawthrop delivered the training and commented: “Many of the staff at Ryan’s Removals are very experienced in what they do, but everyone who attended the training got something out of it and learnt something new that will help them to carry out their roles.” Having regular training in place is not only a criteria for BAR membership it also ensures a well motivated, professional workforce. As well as learning the techniques required to carry out their duties, staff feel valued as the company is willing to invest money in developing the skills of its employees. To find out more about the training available, please contact BARTS on 01923 699484 or e-mail training@bar.co.uk.

contact BARTS on 01923 699484 or e-mail training@bar.co.uk. The team at Ryan’s Removals Roma YMC –

The team at Ryan’s Removals

Roma YMC – European Young Movers Conference

L oren Webster attended the 16th European Young Movers conference in Rome from 20 – 23 May. The aim was to build new contacts

for the group and network with European Young Movers to drive business towards BAR Young Movers. She said that the conference was hugely beneficial with an attendance of 180 delegates. The European Young Movers conference has been growing constantly and will be hosted in La Valletta, Malta next year. “It was a fantastic opportunity to re-kindle existing business relationships, extend them even further, meet new people and learn more about vital topics

for the removals industry in a friendly and exciting atmosphere,” said Loren. The conference programme started with a welcome cocktail party then over two days had a full agenda of business presentations including:

‘European and national rules regarding collection of packing material’, by Lorenzo Allegrucci; ‘Relocation and removal services:

the ultimate partnership for growth,’ by Damien O’Farrell; ‘IAM’, by Brian Limperopulos and much more. Social events included trips to Terrazza Caffarelli, the Colloseum, and an open bus tour of the city.

Caffarelli, the Colloseum, and an open bus tour of the city. Left to right: Aaro Kouts,

Left to right:

Aaro Kouts, KLG Unigroup UTS; Loren Webster, BARTS; Leane Harding, AGS Fourwinds; Tom Griffin, AIM International Moving; John Morris, Harrow Green

Selling skills testimonials

Loren, who trained us today, was very friendly, informative and very clear, answering all of our questions well. The training was well worth attending. Leanne East, European Van Lines

A thoroughly enjoyable day which was both light-hearted and very educational. Highly recommended. Jay Finch, MJF Interiors

The course was both informative and enjoyable, and useful to people at all stages of their career. Loren was knowledgeable and informative. Thanks. Steve Mobley, Armishaws

Very informative and useful, many thanks Loren. Paul Stimson, European Van Lines

Very positive, well presented course that provided good and detailed selling methods. An all round excellent day. Alan Beswick, Armishaws

Clear to understand, very useful and professional advice. Kevin Crockford, European Van Lines

Most informative. This course is a must from beginner to refresher. Andrew Durrant, MJF Interiors

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Training News

Caroline Mason takes on the role of reporter for BAR Young Movers

T he BAR Young Movers group is currently growing at a fast pace and is continuing to attract more and more members all the

time. Due to the high level of interest in the organisation, a post has arisen for a BAR Young Movers Reporter to keep BAR members and other interested parties informed of the recent activities of the group. Loren Webster has asked me to take on this role, an opportunity which I happily accepted. The role involves keeping R&S readers up to date with the Young Movers events and also all of the interesting plans which the group has for the future. What started out as a small group is now gaining momentum, with individuals across the country, whilst still maintaining a very loyal following. At the last event overseas companies also attended which demonstrates the far reaching appeal of the concept. I look forward to reporting on the progress of such a fun and exciting group as it grows from strength to strength.

Caroline Mason John Mason International Ltd

to strength. Caroline Mason John Mason International Ltd Caroline Mason Changes in apprenticeship funding R ecent

Caroline Mason

Changes in apprenticeship funding

R ecent reports from the Pearson Research

available for apprenticeship schemes. £150

Institute show a dramatic change in the funding

million worth of funding has been moved from Train to Gain budgets and reallocated to apprenticeships for those who are 19 years and above. This shows a massive increase with the level of apprenticeship funding for 2010/2011, 50% greater than that of 2009/2010. It is hoped the extra funding for apprenticeships will encourage organisations to invest in young people, who can learn a valuable trade and gain a formal qualification. For further information on apprenticeships or funding, please contact BARTS on 01923 699484 or e-mail training@bar.co.uk

For further information on apprenticeships or funding, please contact BARTS on 01923 699484 or e-mail training@bar.co.uk

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���������� ��������� �������� MAKING TRAINING AFFORDABLE

MAKING

TRAINING

AFFORDABLE

BAR Training Services

Training Available on your premises

The following courses can be delivered on site by our Field Trainer using our mobile training vehicle:

Health & Safety awareness

Manual Handling

Fire Safety Training

Induction Training

Basic/Advanced Packing Skills

Removals Documentation

Fire Warden Training

Risk Assessment

Fragile Packing - Beginner/Refresher

Specialist Packing/Piano’s

• Vehicle & Container - Loading • Writing a Winning Tender - NEW! • Warehousing
Vehicle & Container - Loading
Writing a Winning Tender - NEW!
Warehousing
Selling Skills
Export Wrapping
Removals Apprenticeship
Commercial & Overseas Training
BTEC in Practical Estimating
Team Leader Training
Driver CPC
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BTEC in Removals Management
Train the Trainer
Please visit the BAR Training Services section at www.bar.co.uk
to download a booking form or call us on 01923 699 484
*All courses are subject to change.

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Herts, WD18 0TG. T: 01923 699484 F: 01923 699481 E: training@bar.co.uk W: www.bar.co.uk

46 Removals & Storage July 2010

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Training News

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European News

R&S is grateful to FEDEMAC for its contribution to this section

is grateful to FEDEMAC for its contribution to this section A level playing field is all
A level playing field is all we ask
A level playing
field is all
we ask

I t seems that the argument about foreign-

owned trucks having free use of the UK’s

road system has been burbling along for

years without any apparent signs of a conclusion. Now that the UK government is trying to reduce costs and increase revenue surely the time has come to clamp down on these operators that are taking advantage. We hear statistics that suggest that 80% of the road traffic in and out of the UK is carried by European Transport Companies who have considerable cost advantages that we do not have, even though the last government did reduce Road Fund Tax for our bigger trucks during their term of office. The problem hardly needs restating however, for clarity, the problem comes largely from the UK’s reluctance to charge for the use of its roads;

not a problem our European friends seem too concerned about. A recent paper prepared by

David Trenchard explains some of the systems other European countries have for recovering the costs of operating their road networks:

1. Benelux Vignette which covers Luxembourg,

Belgium, Denmark and The Netherlands – this has to be purchased and the costs depends on the number of days spent in the region.

2. In Germany they collect electronically via the

use of the MAUT which records distance travelled and type of roads used.

3. In Switzerland they use the LSVA – this is a

combination of a daily charge based on vehicle

weight and a kilometre travelled charge. This is achieved though the border agency checking and recording the odometer reading as the driver enters Switzerland and then again on departure from the country and you are charged

a daily rate and a kilometre rate.

4. In France there is a rate charged to use all the toll motorways. 5. Spain is similar to France where you pay a toll on the motorways based upon distance travelled.

UK. This fee could be collected by the ferry and tunnel operators by collecting the odometer readings when arriving and leaving the country. Although most UK operators would welcome such a system it appears not to be quite that simple. In a response to David, Simon Chapman, Chief Economist with the Freight Transport Association said the FTA agrees that the “… significant disparity in the level of taxation paid by UK-based carriers and those continental operators undertaking activity in Great Britain,” needs tackling, and that the FTA “supports the principle of applying a road user charge as a way of ensuring that foreign carriers contribute

to their costs whilst operating in the UK.” He

did, however, highlight a fundamental problem. “Under EU competition law, any tax imposed by a Member State cannot be discriminatory.