July 2010 Number 432 £4.00 www.bar.co.

uk

Conference
Report
part one 14

BAR Roadshow 2010 30 The President on BARS 33 Removals in Brazil 60

 BARS Product of the month

going
for
asong
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 News
No: 432 July 2010 www.bar.co.uk
FROM WATFORD

This month:
Editor’s Column 6
Industry News 6-13
£683m transport cuts
UK housing market update
Conference Report 14-29
Bill Jacobson, NAEA
Craig Anderson, FRN
Loren Webster, BARTS
Brodie Clark, UK Border Agency
James Backhouse, Backhouse Jones Solicitors
Mike Lamplough, Pickfords and BAR SSSIG
Something fishy
Chris Waymouth, QSS

F
Rachel Elnaugh ollowing on from the Annual Conference made contact with. “I searched the BAR
Young Movers in the Jungle in Bristol between 13-15 May, we carried Directory and all your members who I asked
out a survey of attendees, both the were unfailingly professional, helpful and
Gerry Thorogood, BIP Solutions
members who attended as delegates and the honest ... please do keep up the good work,
Kerrie Spendiff, HMRC
exhibitors. A very good response was received maintaining and monitoring your code of
DMOTY 2010 Awards
to this survey and, encouragingly, the feedback practice, inspecting training and developing
Golf tournament
has been very positive indeed. It was apparent your members ... giving us more confidence in
Gala dinner at the time that everyone seemed to be enjoying the professional end of your sector.” The
BAR News 30-33 themselves and the business sessions were satisfied customer’s e-mail is reproduced in full
BAR Roadshow 2010 really well attended and well received. It is of on page 52, so very well done to all concerned
Reg Hackworthy on BAR Services course always possible to improve and the and keep up the good work!
CMG News 34-39 constructive comments and helpful suggestions While on the subject of the Code of Practice:
Profile: Mark Herrington received will be taken into account when the Each year BAR is required to submit a formal
CMG golf tournament programme of the 2011 Annual Conference, to report to the Office of Fair Trading on the
be held at the Renaissance Manchester Hotel, application of the Code and the adherence of
Training News 40-47 is prepared. A very warm thanks to everyone our members to the requirements of the Code.
Training at Ryan’s Removals who took the time to respond to the survey. In particular, close attention is paid to the results
Caroline Mason to report for Young Movers It is in the nature of things that here in Watford of the Customer Satisfaction Surveys that each
European News 48-51 we sometimes receive complaints from our BAR member is obliged to carry out as a key
Foreign trucks on UK roads members’ customers who, for one reason or part of the Code. A request was recently sent
News Roundup another, are less than satisfied with the service to all members to provide this data for the first
Letters 52 received. The informal conciliation service quarter of 2010 but some replies are still lagging,
People News 55 provided by the BAR Regulatory Department is so if you have not yet provided the information
And another thing ... 57 pretty active at times, but generally such disputes requested, please do so now.
as there are can be settled informally. It was The new Business Advice Roadshow for BAR
Competition 57
very pleasant, nonetheless, to receive a highly members, which will take place around the
Articles 59-62
complimentary e-mail only today, from a country in the week commencing 20 September,
The Coalition and employers
customer who took the trouble to contact follows on from the very informative and well
Relocations in Brazil
Head Office, with praise for the BAR Member received roadshow held last year, and covers a
New Capital Gains rules that he employed to move his household wide range of topics of value and interest. Full
Diary Dates 64 effects and those other members that he had details can be found on page 30 of this issue.
Feature Schedule 64
Memberships 65 On the cover: Rachel Elnaugh tells her story of success and failure

The British Association of Removers

Contact Details: Editorial
Contribution on all aspects of the Removals & Storage industry
are welcomed, together with photographs if appropriate.
Please contact The Editor, Steve Jordan:
Tel: 01908 695500 Fax: 01908 690099
Email: rands@thewordsworkshop.co.uk
By post: Removals & Storage, The Words Workshop Ltd
26 Swanwick Lane, Broughton, Milton Keynes MK10 9LD
Contact Details: Advertising
For all enquiries and bookings, please contact Marianne Lee:
Tel: 01908 695500 Fax: 01908 690099
Email: marianne@thewordsworkshop.co.uk
Deadline: The booking deadline for all display advertisements is
the 10th of the month preceding publication.
Removals & Storage is subscribed to by members of the British Tel: 01923 699 480
Fax: 01923 699 481
Association of Removers in the UK and Overseas.
E-mail: info@bar.co.uk
Subscriptions: Additional subscriptions are available from BAR
at: Tangent House, 62 Exchange Road, Watford, Hertfordshire President: Reg Hackworthy
WD18 0TG. Tel: 01923 699 480 Fax: 01923 699 481 Director General: Stephen Vickers
E-mail: info@bar.co.uk. Current annual subscription is £48.00 in Company Secretary: James Falkner
the UK and £72.00 overseas. Editor: Steve Jordan
Assistant Editor: David Jordan
Disclaimer: Opinions expressed in Removals & Storage are not
necessarily those of the British Association of Removers, or of News Editor: Nikki Gee
Features Editor: Charlotte Freestone
its publisher.
Removals & Storage is designed on behalf of
All rights reserved: No part of Removals & Storage may be The British Association of Removers by:
scanned, reproduced, stored or transmitted in any form without I Like. Tel: 01908 675854, Email: talk2ilike@btopenworld.com
the prior written permission of the publisher. (To contact R&S, see details opposite.)

Copy and advertising deadlines 2010

Article submission: 5th of the month preceding publication Booking of trade adverts: 10th of the month preceding publication
Booking of display adverts: 10th of the month preceding publication Artwork for adverts: 15th of the month preceding publication
Booking of classified adverts: 10th of the month preceding publication

July 2010 Removals & Storage 5

 Industry News

Robinsons named
THE
Editor’s Best Relocation
COLUMN Service Provider
At the Re:locate Awards 2010, Robinsons

I picked up the much-coveted ‘Best Relocation

t was nice to see so many of you at the Bristol conference. The
numbers, though not quite back at the heady levels of a few years
ago, showed a positive improvement on last year despite the Service Provider of the Year’ award.
continuing difficult trading climate. It was also good to see such a
well attended exhibition this year with many exhibitors reporting brisk
business on their stands.
This issue carries the stories from day one of the conference – I’ll include
the stories from day two in the August issue. The one exception is the
presentation by our keynote speaker Rachel Elnaugh of Dragons’ Den
fame: her story is included in this issue so you don’t have to wait to find
out what she had to say.
Although this issue is undoubtedly dominated by the conference – as
will be the next – there’s still plenty of variety. We have a feature on Brazil
for those companies that are able to capitalise on the relentless growth
of the BRIC economies; a look at what our new coalition government
will be doing for (or against) us in the immediate future; and a plea
for all members to write to their local and European MPs to insist that
something is done to make foreign vehicle operators contribute to the
upkeep of our road system. There’s a lot more too, just flick through the
pages and discover for yourself.
Alistair Murray and Rhonda Olsen (centre) receiving
Thanks, on BAR’s behalf, to all those who responded to the BAR the award from sponsors Fully Furnished
conference satisfaction survey: the results have now been compiled and
I’ll include a summary in next month’s issue.

T
he judging panel, consisting
Steve Jordan of distinguished figures from
business, academia and the
CIPD, evaluated all nominees on
the basis of five key points:
Innovation and Achievement,
Teamwork and Customer Relations,
Leadership, Effective Use of
Resources, and Environmental
Contribution to Business.
The judges hailed Robinsons for
a ‘first-class’ entry statement, well
supported by a range of excellent
client testimonials, succinct examples
of processes, and laudable
transparency in passing savings
on to clients. They loved its WOW
(War on Waste) campaign and
carbon footprint calculator, and its
forward-looking approach,
internally and externally.
Stepping up to receive the
award on behalf of Robinsons
were Sales Director, Rhonda Olsen
and Business Development
Manager, Alistair Murray. Rhonda
said, “To have won such a
prestigious award is absolutely
fantastic and I dedicate it to the
entire company who all contribute
to ensure we deliver the very best
service to our customers.”

Fourfold increase at Freightfull

F
reightfull - a free access,
open tender freight trading
service - says its membership
and use jumped by a factor of four
in the last quarter. The system
offers an online freight auction
system and recently launched
its second generation website at
www.freightfull.com. “The new
fully-interactive and user-friendly
site has an extensive user guide
and FAQ section,” said Mark
Duncan of Freightfull. “This
means transport operators can
register and pre-qualify for
access and then bid for full or
part loads offered by shippers
and customers.” Also firms,
agencies and individuals with
goods to move can “post”
consignments on the site, inviting
operators to bid to collect, carry
and deliver them.
Similarly, The Haulage Exchange
has said it saw 3,197 loads posted
on its site in March this year, up
144% on the 1,311 loads posted in
March 2009. All of these were for
trucks over 7.5 tonnes. Hauliers,
it appears, are being forced to
turn to other methods of delivery
having sold off, mothballed or
down-sized fleets during the www.freightfull.com
recession.

6 Removals & Storage July 2010


Transport faces £683m
government cuts
The first job for new transport secretary Philip Hammond is to
make £683 million of cuts at the Department for Transport as
the government takes a hatchet to the budget deficit.
P
recisely which transport programmes
are being cut is yet to be revealed, but
the following savings have been identified
across the whole government.
• £1.15bn in discretionary areas like consultancy
and travel costs;
• £95m through savings in IT spending;
• £1.7bn from delaying and stopping contracts
and projects, including immediate negotiations
to achieve cost reductions from the major
suppliers to government;
• £170m from reductions in property costs;
• At least £120m from a recruitment freeze
across the civil service for the rest of 2010-11;
• £600m from cutting the cost of quangos;
• £520m by reducing other lower value spend.
But, the Freight Transport Association is
calling on the government to protect investment
in essential infrastructure projects. It has
highlighted a number of projects that should be
saved including capacity improvements to the
motorway and trunk road network, creation of
a strategic freight network on the railways and
Small firms support debt reduction
M
ore than three quarters of small firms
back moves to tackle Britain’s record
deficit, a new Forum of Private Business
(FPB) survey has found.
When asked what the new government’s
immediate priorities should be, 77% of
respondents to the Forum’s latest Referendum
ballot listed repayment of the national debt. The
issue emerged as the single most prominent
concern among SMEs polled, apparently
endorsing the new coalition government’s strong
emphasis on rapid deficit reduction. Stronger
regulation of utility companies and banks was
the next most popular priority listed by small
business owners, finding favour with 62% of
those surveyed. This was closely followed by
simplification of the tax system at 61%.
The government
aims to save £1.7bn
by delaying and
stopping transport
projects
ensuring that inland transport links enable ports
to act as trade gateways.
The FTA’s Chief Economist, Simon Chapman
said: “Work on key planned road schemes and
rail upgrades is now critical, with many having
suffered slippage as investment was prioritised
and reprioritised by the last government.”
The FTA points out that the Eddington
Transport Study in 2006 concluded that the
economic case for targeted new infrastructure
is strong and offers very high returns. Surface
transport schemes that improve access to
international gateways provide an average
return of £6 per £1 of government spending.
For inter-urban routes, the return is just under
£5 per £1 of expenditure.
Simon said: “Road users were at the front of
the queue when it came to raising more tax
revenue – the Budget fuel duty increase in April
alone will raise an extra £700 million this year
in taxes. Less than two months later, essential
transport infrastructure investment must not
be in the front line for cuts.”
Commenting on the findings, the Forum’s
research manager Thomas Parry said: “The
one clear and consistent message to come out
of this survey is that business owners want to
see the deficit dealt with, and dealt with fast.
Many small businesses will be hit by tax rises
and spending cuts, just like everyone else.
However, I think our members take the view
that the economy can’t continue servicing such
a dangerous level of debt and it needs to be dealt
with sooner rather than later, for the whole
country’s sake.”
The Forum’s latest Referendum ballot, which
was completed by members just before the
General Election, also appears to indicate that
some business owners will be happy with the
Conservative/Liberal Democrat coalition.
Industry News
Crown Worldwide
Group signs three
year exclusive deal
with Teacrate
T
eacrate has received a three year
commitment from Crown Relocations
and Crown Records Management for
crate supply services. Teacrate will supply
its full range of crates to support Crown’s
business services operations on a UK-wide
basis. Teacrate’s national fleet of vehicles
will supply crates as required from each of
its eight strategically located service centres.
Stock holding at the centres ensures product
availability and speed of delivery with next
day delivery as standard.
Steve Durbin, Purchasing Manager with
Crown said, “We selected Teacrate as our
exclusive crate supplier because of the
logistical synergies between its national
network of depots and our own locations.
With its market leading product range and
comprehensive package of support services,
Teacrate was the obvious choice”.
A key factor in Crown’s decision to appoint
Teacrate was ‘Cratelink’ the 24-hour online
crate management system, which allows
them a direct interface with Teacrate’s system
for real time tracking of orders. In just a few
clicks Crown’s staff can place or amend a
crate order via ‘Cratelink’ and specify or
change collection and delivery details.
“We are delighted that Crown Worldwide
Group has chosen Teacrate as its strategic
crate supplier and that we have been given
the opportunity to work with this leading
company over the longer term,” said Simon
Johns, Sales Director at Teacrate. “I am
positive that this will mark the beginnings of
a very productive partnership.”
Steve Durbin, Crown’s Purchasing Manager (left)
with Simon Johns, Teacrate’s Sales Director
July 2010 Removals & Storage 7
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• We guarantee a fast, efficient and
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T: 01753 561490 F: 01753 680018 E: trade@evl.co.uk
 Industry News

U Tail
Good as new -
HGV Direct
offer non-OEM
replacement
panels of
comparable
launches
quality to
original parts at NEC
T
he Commercial Motor Show at the
NEC in April saw the launch of the
new U Tail developed by Peugeot
and Simply Store Ltd.
The new U Tail is the latest in removals
and self storage lorries offering multiple
uses within the moving and self storage
industries. The lorry comes with
demount boxes which can be lowered
to the ground hydraulically in just six
seconds. The boxes can then be left on
the driveway for loading, or filled with

Getting a better body

packing materials and left with the
packing crew.
The demount boxes are available in
many different specifications and can be

C
hris Knowles, Operations Director of HGV
Direct, the truck parts seller, said that
non-OEM replacement truck body parts
have finally reached a quality comparable with
the original manufacturer’s parts. “We have
historically resisted offering customers after-
market panels from non-dealer sources because
we did not believe that the cost savings
represented a viable proposition as an alternative
to OEM parts. Any savings were usually out-
weighed by the increased labour costs of having
to modify after-market panels – usually involving
trimming, re-drilling or extending holes.”
Chris continued: “Over the past few months
we have noticed a significant improvement in
the quality – so much so that you would be
hard-pressed to tell them from the original
panels. It’s usually a case of pulling the damaged
panel off and clicking the new one straight on.
We are so confident in their quality that we have
decided to provide them ex-stock. That means
that they are available the same day if customers
are close to one of our branches or for next day
delivery if ordered from the website – something
very few of our competitors are able to offer.”
Body panels are usually available in white,
grey or black, so the majority of cabs will require
no additional painting. If a colour is required to
match livery, then matt or gloss spray paints
are available. Typical panels that require
replacement are:
• Step boxes;
• Tread plates;
• Bumpers;
• Grills;
• Air deflectors;
• Headlamp trims;
• Wing trims and tops.
Chris concluded: “With savings of up to 25%
to be made, non-OEM after-market panels have
finally come up to scratch.”
built to take two storage containers.
No tacho or ‘O’ licence is required to
operate the 3.5 ton weighing 1200kg
vehicle, however an upgrade to the
4.6 ton version would require tachos
and ‘O’ licences. It is also possible to
have a second-hand chassis converted
to offer the same benefits of the U Tail.
Andy Shotbolt of Simply Store
Petersfield said, “These vehicles are
available to the whole removal and
storage industry and we can start taking
enquiries and specification requirements
from now. For further information on this
exciting new concept, please contact
myself or Andy Dickerson of Simply
Store Hull.”

Teacrate launches health and

safety conscious ‘Stair Crate’
Teacrate’s mid-sized lidded crate (the LC2), environments like stairs. With health and safety a leading
widely used in the retail sector as a distribution consideration in all types of moves, particularly in the
tote, has been launched into the removals government sector, the addition of the Stair Crate to
industry as the ‘Stair Crate’ by popular demand. Teacrate’s range gives commercial movers greater flexibility
The Stair Crate compact size vastly improves the ease of to address job specific needs.
handling which has important health & safety benefits. The Paul Bullock, Key Account Manager with Teacrate said, “It’s
Stair Crate appears to be finding a niche amongst removals a great product which we believe fills a new gap in the market.”
companies involved in government work where its use is
becoming increasingly popular.
It was Nigel Shaw of Specialised Movers who originally came
up with the name ‘Stair Crate’. He said, “This crate really
comes into its own on stair jobs, so that’s why I referred to it
as the Stair Crate. It allows better performance in these
environments and eases health and safety concerns with the
added benefit of being slightly cheaper to hire than the What goes up must come down -
standard LC3.” The U Tail from Peugeot comes with demount
With dimensions 508(L) x 335(W) x 285(D)mm and a boxes which can be lowered to the ground
hydraulically in just six seconds
capacity of 54 litres, the Stair Crate allows manageable
handling by a wider range of users and particularly in difficult

July 2010 Removals & Storage 9

 Industry News
Steel Storage Staks up
at the BAR conference
S
teel Storage launched their newest
innovation, Steel Stak, at the 2010 BAR
conference and trade show in Bristol.
The prototype of Steel Stak was extremely well
received with everyone showing an interest
and offering invaluable feedback. Sales and
Marketing Director Adrian Starling said,
“We’ve been really happy with the positive
response towards this new product and are
pleased to bring something new, exciting and
innovative to the market.”
“Steel Stak is designed to offer removers the
missing link between traditional removal
London’s Congestion Charge zone shrinks ...
but Tory Mayor Boris Johnson makes
drivers pay for it with 25% hike
T
he controversial congestion charge to drive in central
London is to rise by 25% to £10, Tory London
Mayor Boris Johnson announced recently. From
January 4, 2011 the daily charge will go up from £8 to
£10 and from £10 to £12 if paid the next charging day.
Details came as the Mayor said the controversial western
extension of the London congestion charge area will also
be scrapped.
Mr Johnson unveiled a consultation on the proposed
changes saying that if the plans were approved the last
charging day for the western extension would be Christmas
Eve this year, taking the western boundary back to its
orignal spot in Park Lane. The charging zone would then
revert - from January 4, 2011 - to substantially the same
area that existed before the western extension was
introduced in February 2007
He also proposed the setting up of an automated pre-
pay scheme at a daily rate of £9 a day to make paying the
congestion charge easier and more convenient, and to
help drivers avoid ever being fined again for non-payment.
To register customers would need a credit or debit card
and to pay a £10 registration charge for each vehicle on
the account. This would ensure that no penalty charge
notices would be issued to any registered vehicles, meaning
drivers would no longer be penalised for forgetting to pay
10 Removals & Storage July 2010
containers and self storage. While dimensions,
weight and capabilities match those of the
wooden container, its added features and
benefits such as added security, internal tie rail
and the ability to collapse the container from
inside the unit, position this new product head
and shoulders above its wooden alternative.
Removers can now offer their clients an
improved product, whilst discovering the potential
of self storage.”
For more information on Steel Stak visit
www.steelstorage.co.uk or contact Steel Storage
on +44208 744 9444.
Steel Storage
launched Steel Stak
at the conference
trade show in Bristol
the charge.
Mr Johnson said: “West London never wanted the western
extension and it is right that residents there can now tell us
whether this Christmas should see the end of it. The central
zone still plays a useful role but it has to be administered
more fairly and straightforwardly, which is why I’m delighted
the proposals include changes that should mean no one
need ever be fined again.”
The congestion charge was introduced in February
2003 with drivers initially paying £5 a day. AA president
Edmund King said: “The mayor is right to propose removing
the western extension as the majority of residents and
businesses were originally opposed to it. However, many
Londoners may well question whether increasing the
congestion charge to £10 represents value for money.
This would mean that the congestion charge has doubled
in just seven years while congestion has got worse.”
Professor Stephen Glaister, Director of the RAC Foundation,
said: “The suspicion among drivers entering the central
charging zone will be that this huge increase is more about
plugging the financial hole left by the scrapping of the
western extension than cutting the amount of traffic on the
road. If it is just about easing congestion then where is the
analysis that shows the £2 hike will significantly improve
the flow of vehicles?”
Jim Loveday dies aged 89
Jim Loveday, who owned the Cirencester
removal company of Loveday & Loveday died
on 26 May 2010. He was born on 14 August
1920 so he was just short of his 90th birthday
when he died.
Jim was a well respected member of the
moving industry and chairman of the Cotswold
Area in the 1970s and 80s. He retired in 1988
selling his company to Bewley & Schepens of
Loughborough.
Loveday & Loveday was a successful company
and a pioneer of paletised storage having, at
one time, around 1000 containers stored at the
company’s Love Lane facility. As an ex-military
man Jim ran the company efficiently yet earned
the respect and loyalty of his staff. Harry Reeve
was a driver with Loveday and Loveday for many
years. Commenting on his old boss he said that
he was very well known and admired in the
industry. “If I was ever in need of help when I
was on the road I could drop into any BAR
company and they would help.” Commenting on
Jim himself Harry said that he was a good man
to work for: “Everyone knew who was the boss.”
When Jim retired he had more time to pursue
his other love – motor sport. He was a member
of his local motor club and the owner of a number
of classic cars including an MGB, a Panther
and a Jaguar that he raced at Silverstone.
Insurance
Premium Tax
update
Prepared by the BAR
Professional Advisers Panel
I
n the March edition of Removals &
Storage (page 9) the Professional
Advisers Panel provided details of the
changes announced by HM Revenue and
Customs in December 2009 relating to the
application of Insurance Premium Tax (IPT)
on fees and charges and agreed to keep
members informed of any further
developments in connection with this subject.
Some amendments to the rules governing
Insurance Premium Tax were announced in
the 2010 budget. However, HM Revenue
and Customs has advised that these changes
do not alter the previously advised position
relating to the charging of Insurance Premium
Tax on fees charged in connection with
insurance contracts with private individuals
by removal and storage companies.
If you have any queries in connection with
this matter you should speak to a member
of the BAR Professional Advisers Panel:
Bob Tree, Basil E Fry & Co Ltd
Tel: 01372 385 985
Email: bobt@basilfry.co.uk
Lorraine Dicksee, Reason Global Insurance
Tel: 01273 739961
Email: lorrainedicksee@reason-global.com
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forwarding and removals insurances. In 1992, Dave teamed up with John Luker and Michael Reason
and Reason & Co. was born. “As the Managing Director of Reason Global Insurance it is my priority
to ensure all our staff provide a first class service to our clients.This is not only in speed and efficiency,
but also the ability to understand fully our clients’ demands and needs.”

JOHN LUKER 25 years experience

John has been involved with insurance for the removals and transport industries for 25 years. Starting
out with RHA Insurance Services, his focus was predominately heavy haulage and removals. As a
founder member of Reason & Co., John’s influence within the company in terms of industry knowledge
is unsurpassed.

MIKE REASON 40 years experience

Mike began broking for the transport & removals industries when he left school over 40 years ago.
Originally working for Lloyd's broker Hogg Robinson, Mike started his own company in 1987 and has
since been involved in the creation of Reason Global Insurance, developing it into one of the market
leaders. His portfolio of client business has been built on trust and loyalty and many clients have
remained with Mike for 20 years or longer.

LORRAINE DICKSEE 38 years experience

Lorraine has been providing insurance advice to the removals and self storage industries and has worked
closely with the BAR for 25 years, having joined the Insurance industry in 1971. Her in depth and
comprehensive understanding of the complex insurance requirements of the Association members,
whilst appreciating the commercial pressures they face, makes her a well trusted figure in these circles.
One of her priorities at Reason Global Insurance is ensuring client service remains at the highest level.

RYAN SQUIRRELL 26 years experience

Ryan has 26 years insurance industry experience, having worked for both insurers and insurance brokers.
For the last 7 years Ryan has been exclusively working with removals and self storage companies and
joined the team at Reason Global in March 2008. Ryan is an Associate of the Chartered Insurance Insti-
tute having qualified in 1992.

NICHOLAS MARSHALL 21 years experience

Nicholas is an Associate of the Chartered Insurance Institute and has worked with the removals industry
for the past 21 years. During this time he has gained significant experience in dealing with both
customers’ claims and placing and managing insurance programmes to meet our clients’ needs. Known
for the catchphrase "risk is good" Nicholas firmly believes that all problems have a solution but which
may not necessarily involve insurance or premiums.

There are many more years of experience that make up Reason Global Insurance. Each member of the team has been
handpicked according to their understanding of your business and their ability to deliver the best possible service.

Reason Global
Reason Global Insurance Tel: 01273 739961 www.reason-global.com info@reason-global.com
Reason Global Insurance is a trading name for Reason and Co (SE) Ltd, authorised and regulated by the Financial Services Authority

Interdean Rugby 7s
tournament
T O
he third Interdean Rugby 7s tournament
will take place this year on Saturday 7
August at the London Wasps Training
Ground in Ealing. Kick off 10.30am. All proceeds
from the day will go to Marie Curie Cancer Care.
This year 20 teams will compete for the silver.
Not all places are filled so there is still time for
your company to enter. If your company can’t
rustle up a team itself why not get together with
another local company or even put together a
team from your BAR Area to join in. Young
A chance for glory - there are still places available for teams to enter in this year’s Interdean Rugby 7s
UK HOUSING
MARKET UPDATE
To keep BAR members informed of the changing
conditions in the housing market the R&S will be
compiling a monthly update of the most important facts
and figures taken from the Halifax House Price Index.
May 2010
Average House Price for May:
£167,570 - down 0.4% on the previous month
- up 6.9% on last year.
House prices fell -0.4% in April
This followed April’s 0.1% decline.
House prices in May were 6.9%
higher on an annual basis
This was the largest increase in the annual rate of
change - measured by the average for the latest three
months against the same period a year earlier – since
October 2007 (8.9%). Despite May’s monthly fall, the
annual rate increased from 6.6% in April.
Prices are 8.3% above their April 2009
trough despite the modest decline over
the past two months
The average house price is now £167,570; 16% below
its August 2007 peak.
Movers! This could be your moment of glory.
If you’re not quite that energetic but would
like to show your support tickets are just £5.00
each with children admitted free making it a
fabulous family day out. As well as having the
opportunity of watching their fathers’ and
relatives’ ‘skill’ on the field kids will be able to
join in the fun including a fire engine, an antique
car, kid’s slides, bouncy castle, hot dogs and
hamburgers, etc. There will also be a raffle, with
a holiday in Egypt for two, a case of Dom Perignon
and plasma TVs as donated prizes to be won.
It will be a great day out and an opportunity
to excel on the sports field. For more details and
to enter your team just phone Jenny Mathieson
on 0208 963 2578.
The low supply of properties for sale
was a key factor pushing up house
prices in 2009
The pickup in market conditions has encouraged more
homeowners to attempt to sell their property. Estate
agents have reported an increase in instructions from
new vendors in ten of the past 11 months. (Source: RICS
monthly survey, April 2010.) The recent suspension of
Home Information Packs and uncertainty about
changes to Capital Gains Tax may also be persuading
more homeowners to put their properties on the market.
Housing wealth’s contribution to
total household wealth has increased
significantly - from 22% in 1959 to 38%
in 2009 – due to its more rapid rise
compared with other types of wealth
Housing wealth has increased in value nine times from
£276 billion in 1959 to £2,519 billion in 2009.
Increases in average house prices and the substantial
growth in the number of privately owned homes - from
12.1 million in 1959 to 22.1 million in 2009 - have been
the main drivers behind the growth in housing wealth.
(Statistics taken from the Halifax House Price Index April 2010)
Industry News
View from
the back door
n 19 May the BBC broadcast a
programme Day One in Number 10 in
which broadcaster Peter Hennessey
spoke to people that are close to the prime
minister during the change of government and
looked at the tasks a new prime minister has
when walking through the door of Number 10
for the first time. For Graham Green from ICM
Gerson it was his 15 minutes (well, maybe two
minutes), of fame.
Apparently the first job a new PM must do on
arrival at Number 10, after he’s said hello to all
the staff and made sure there is no residue of
the previous incumbent, is to be briefed on the
procedure for releasing the UK’s nuclear
deterrent: an onerous job indeed. The second is
no less serious and much more difficult. After a
military briefing the PM must sit in a solitary
office and write four letters, one to the captain
of each of the UK’s Trident submarines, saying
what action he should take in the event of a
nuclear attack on Britain that destroys the
government. The letters are sealed and
transported immediately to the safes on the ships.
Of course none, as yet, has ever been read.
On a slightly lighter note, the programme
interviewed Graham as someone who had been
present both when Mrs. Thatcher moved out of
Number 10 in 1991 and again in May 1997 when
the ex-Chancellor of the Exchequer, Ken Clarke,
left Number 11 next door.
Speaking of Mrs. Thatcher’s move Graham
said that the place had been full of flowers all
day. “We got there about 8 o’clock in the
morning. There was already a big pile of flowers
and by the end of the day the whole entrance
hall was covered.”
During the Clarke move Graham also met Tony
Blair and Gordon Brown. Peter Hennessey
asked him if Tony and Gordon had talked to
him. “They said hello,” replied Graham. “We
went round the back and they were sitting in
the garden having a chat. They signed some
newspaper cuttings for me.” The interviewer
asked whether Graham had offered to move
them out as well when the time came. “I did
say something like that,” said Graham. “They
just had a little chuckle. They were in pretty
good spirits having been given Downing Street.”
It’s not often that any of us get the opportunity
to take part in an historical moment of global
significance. Those who play their part rarely
get the chance to talk about it on national radio.
Good show Graham.
Number 10
July 2010 Removals & Storage 13
 BAR CONFERENCE REPORT BRISTOL 2010
BAR Annual Conference
Bristol 2010
The BAR conference in Bristol was a great success with a
growing attendance and more speakers than ever before.
This feature reports on all the presentations from the first
day (plus Rachel Elnaugh). Day two will be reported in the
August issue of Removals & Storage.
14 Removals & Storage July 2010
Bill Jackson
Bill Jackson
Jackson Residential and National
Association of Estate Agents
B
ill began his career selling houses and now
has 45 years in the business. He spoke of
the recession of ’75 and described the
current recession as not having a patch on that.
“We are seeing the market begin to move. People
can only stop in their house for so long, they
have to move. We are seeing turnover now.”
Bill puts the current recession down to greed
and the market over heating. “We had 120%
mortgages which is crazy. There had to be re-
adjustments and that is what we are seeing now.”
He pointed out that there are a lack of first
time buyers at the moment. Students coming
out of university can’t afford it and many couples
are spending their money on getting married
first, meaning they can’t afford to buy houses.
Where the industry once relied on first time
buyers, it is now focused on the 60+ age group
who are investing their pension money in two
or three bedroom houses as an alternative.
Those people who can’t afford to buy houses
are now helping the lettings market boom. 14%
of properties owned in the UK are owned by
people who are letting them out.
Despite the recent recession, Bill said there is
phenomenal growth within the residential
market. “We have been under-developing now
for two or three years. In Herefordshire there
are 18,000 new houses programmed for
development over the next five to ten years.”
Bill sees the market developing focus on
those in their 50s-60s over the next few years.
“They are the ones who are going to be looking
at downsizing so that they can release some
capital. You should be looking at that market,
they are the ones who will use you and even
use your storage.”
For removals companies, Bill advises getting
an expert in to advise on the rates you are paying
for your own warehouse and property. “Some
of you will be paying more than you should be.
The government are going to be looking for
every pound that they can squeeze from us and
commercial rates will be one way they will try
to do that.”
Bill concluded by saying that the market is
changing and developing. “Sales are coming
through and that will follow through to you.
Things are levelling out and you will see prices
creeping up slightly in certain areas.”

Partner Presentation
Craig Anderson, Furniture Re-use Network
C
raig began by thanking Stephen Vickers
for making the FRN a strategic partner of
BAR. He said that the Furniture Re-use
Network wants to work with removal companies
to reduce their waste costs and improve their
corporate social responsibility whilst delivering
unwanted furniture, electrical and IT items to
those who cannot afford to buy them.
The organisation has 350 members and re-uses
over three million items every year helping
750,000 households across the UK. The
Loren Webster
BAR Training Services
Loren Webster spoke of BARTS’ pride in offering
the first ever apprenticeship scheme specific to
the removals industry
BAR CONFERENCE REPORT BRISTOL 2010
Furniture Re-use
Network’s
Craig Anderson
organisation’s main objective is to alleviate
poverty through helping the homeless, people
on low incomes, people being re-settled from
hostels, refugees and students.
Craig described the waste hierarchy as an
inverted pyramid. At the top of this was waste
prevention. “The first aim is to stop waste being
created in the first place through using less
packaging for example,” said Craig. Following
waste prevention was re-use; recycle/compost;
energy recovery and finally disposal.
L
oren Webster began her presentation by
talking about the BARTS apprenticeship
scheme which offers an award, certificate
and a diploma to those who are successful. This
began with the training sub-committees for the
CMG and will soon progress onto a domestic
apprenticeship scheme. BARTS are proud to
offer the first ever apprenticeship scheme specific
to the removals industry.
Loren spoke of the Young Movers event of the
previous night saying, “We set up this group to
provide young people within the industry with
the opportunity to meet up, network and share
ideas. It offers a great basis for learning new
skills and forging new friendships.”
Loren said that the Young Movers scheme,
sponsored by Reason Global, Basil Fry and Co.
and Red Recruit is available to BAR members
ranging from 20 to 40 years old. Each event
consists of business seminars, determined by
member feedback, and a social event. Loren
encouraged members to sign up to the next event
on 18 June which was to include a business
seminar on health and safety standards followed
by go-karting.
Loren was to attend the European Young
Movers event in Rome following the conference
in Bristol to encourage international networking.
The sector is developing and now includes
WEEE which stands for Waste Electrical and
Electronic Equipment. This focuses on repairing
damaged electrical items rather than disposing
of them. Craig said that they are also increasingly
receiving bulky wastes from construction sites
and house clearances. They also take end of
line products, seconds and customer returns
that may otherwise have been sent to landfill
and re-use those across their network.
Craig went into detail about the FRN
Enterprises. The company offers accreditation
and authorisation to its members who follow
the FRN Enterprise management standards to
support them when taking on contracts with
electrical appliance manufacturers and businesses
discarding large quantities of product, under a
nationwide service delivery programme. The
FRN can help these enterprises negotiate
partnerships with the private sector. Craig said,
“We are building a UK consortium of groups that
you can rely on and offer a tailored approach
for business and commerce.”
The FRN holds a number of national
partnerships including Next, Argos, Ikea,
Center Parcs and Silentnight Beds. Craig said
that there is a great opportunity for the removers
and logistics sector. The FRN can allocate
removal companies with one of their approved
re-use centres who will regularly collect waste
furniture reducing business waste costs, freeing
up warehouse space. Craig said, “This will
actually help improve your Corporate Social
Responsibility for what you do day-in, day-out.”
Loren moved on to Driver CPC training
describing it as a ‘hot topic’ for all. All members
are to complete 35 hours of training in separate
seven-hour blocks. She said, “We went out to
the membership and asked what they wanted.
We took feedback on what programmes we
should develop to make the Driver CPC interesting
and relevant to the removals industry.” This led
to the launch of the Driver Essentials Course
and further removal-specific courses such as
physical risk; company image and customer
care; emergency situations; manual handling;
packing; risk assessment and management;
safe and efficient driving and vehicle loading.
BARTS partners with several other
organisations such as the RHA, the FTA, Skills
for Logistics, Edexcel, Women in Logistics UK,
Skills Funding Agency and Train to Gain. BARTS
will be working closely with the RHA to advance
the Driver CPC training and make decisions on
its future.
Loren advised members that funding is
available for skills-based training, although not
for mandatory training such as the Driver CPC,
health and safety or manual handling training.
She recommended that members contact
Business Link (0845 600 9006) for support in
applying for grants and funding. She said,
“They have offered me invaluable support and
help with applying for funding and will allocate
you with a personal advisor to review your
business.” Loren said that Business Link are
really helpful in making your business thrive.
July 2010 Removals & Storage 15
 BAR CONFERENCE REPORT BRISTOL 2010

centre in Calais,” Brodie said. “This year the

UK Border Agency’s
Brodie Clark number of people seeking asylum in the UK
has reduced by 25% as a consequence of these
operations.”
The second of the four drivers is stronger
border enforcement, which encourages tighter
links with policing agencies and other security
agencies.
The Agency also considers its commissioned
and partnership work to be part of these drivers.
Brodie said that the Agency does work for other
departments within the government but that
there are many other organisations it could
assist in similar operations. The Agency wants

Brodie Clark
to act as the one ‘face’ at the border.
The fourth part of the Agency’s agenda is the
modernisation programme, for which it is going
Head of UK Border Agency through HR changes, looking at ensuring the
right people are working in the right place when

B
rodie began his presentation by explaining
that the Border Agency employs 26,000
people and is part of the Home Office.
Within the Border Agency there is the Border
Force, with 9,000 members of staff, which
monitors activity at the UK border.
Last year the Agency successfully turned
around 30,000 people trying to enter the UK
who looked suspicious, 28,000 of these people
were hidden in the back of lorries, seeking to
get to the UK.
He said that the Border Agency begins checking
people and goods at the earliest possible time.
“As people catch planes to come to the UK we
are already checking them.” The UK was one
of the first countries in the world to check and
capture finger prints. “The Agency uses this
kind of technology to upstream before people
get close to our shores,” said Brodie.
Once in the country ID cards for foreign
nationals used to be a security measure, however
Brodie pointed out that ID cards are to become
a thing of the past under the new government,
but that creating a hostile environment for
illegal immigrants ensures that the UK is not
their country of choice.
The Agency has four main drivers for change.
The first of these is to ensure the very best
technology and systems to make the Agency
staff’s jobs easier, giving them time to conduct
a clear and thorough examination. “We have
developed a joint intelligence and operations
substantial freight enters the UK. Brodie said,
“At the border we want a welcoming attitude
and style but we want that to be underpinned
by an intelligence lead, security–minded public
sector.”
When asked whether there was anything the
removals industry could do to help the Agency
in its job Brodie said that there seems to be a
lack of understanding as to what the Border
Agency is about and where the vulnerabilities
are in removals businesses. Removals lorries
are vulnerable and often targeted by illegal
immigrants or as carriers of illegal goods. “The
more aware removals businesses are to their
vulnerabilities the better, both for themselves
and for the UK as a whole,” he concluded.

Legal update
James Backhouse, Director of Backhouse Jones Solicitors
however, not to become complacent and ensure
you are operating within the law and the Health
& Safety Executive.
There are four areas to consider as far as
your company’s drivers are concerned:
• Drivers – They are the people who have the
most consistent and drawn out relationship with
your customers. They can very much dictate
whether you are recommended or rejected by a
customer when talking to others. They are your
walking and driving advert.
• Drivers’ Hours – This is very important.
Tachograph records must be taken seriously and
James Backhouse
it is essential that drivers understand how to
record the work they do. If the driver doesn’t
record their work on the tachograph but does
which can tell you a lot about your drivers.”
• Health – You must be aware of your drivers’
health. If they are unwell and continue to drive,
consequences on the road can be very serious.
You can be prosecuted if you have allowed a
driver to drive when it is observable that there
is a problem.
You can be prosecuted for contraventions of
any of these points with penalties ranging from
a £5000 fine to a prison sentence.
James said that the training of drivers is
essential, “Give them a properly structured
induction, not just half an hour,” he said. “Keep
a good dialogue going and build up a record of
training. That can be really valuable.”
If all the training, auditing and testing fails

B
ackhouse Jones Solicitors are specialists record it in another way to ensure they get paid, you are within your rights to dismiss the driver.
in the transport industry for both goods you will be prosecuted. “People are very fearful of employment law.
and passenger law. • Maintenance – Drivers are the most critical Just get advice as you go through the process,”
In Bristol James said that at the moment a part of your maintenance system. Drivers must James advised. “It is much cheaper to get advice
common theme that they are seeing cropping be disciplined to complete walk rounds of at the beginning of the process rather than after
up and causing people real difficulties is the role vehicles and make sure they are making the you’ve dismissed them and it has all gone wrong.
of drivers within the company. correct checks. Clear communications between That way you can be sure you have followed
Drivers are getting younger and new drivers the maintenance department, the garage, and correct procedures and it is very unlikely that
introduced to companies are now better trained the driver are key here. James said, “If you you will face an unfair dismissal claim.”
due to the introduction of things like the Driver have a large fleet and you are concerned about Once all of these avenues have been covered,
CPC which teach the economics of running what is happening you can use the FTA who the drivers who are left will be the best and your
vehicles and customer service. It is still important, can give you spot checks on vehicle conditions business will prosper as a result.

16 Removals & Storage July 2010

The Professional Advisers Panel is a brand new
initiative specifically designed to offer members
extended support across every aspect of their business.
This is a development of our highly successful Insurance
Broker Panel scheme whereby BAR members receive
unlimited support, guidance and advice from qualified
specialist companies within the UK. We are constantly
looking at ways to support our members businesses;
therefore, if this initiative proves to be a success, we will
develop the Professional Advisers Panel even further into
other relevant areas such as Health & Safety and
Environmental services.

For any independent insurance, financial or legal advice, please contact a

BAR Professional Adviser partner.

Insurance

Basil Fry & Co Ltd Reason Global Insurance

Tel: 01372 385 985 Tel: 0845 602 1775

Email: broking@basilfry.co.uk Email: info@reason-global.com
Website: www.basilfry.co.uk Website: www.reason-global.com

Financial Legal

Wellers Backhouse Jones Solicitors

Tel: 0207 630 6665 Tel: 01254 828300

Email: BAR@wellersaccountants.co.uk Email: enquiries@backhouses.co.uk
Website: www.wellersaccountants.co.uk Website: www.backhousejones.co.uk

MEMBERSHIP
INITIATIVE

in association with
 BAR CONFERENCE REPORT BRISTOL 2010
BAR Self Storage
Special Interest Group
Mike Lamplough, Pickfords
M
ike began by describing the BAR Self
Storage Special Interest Group’s
objectives as being:
• To promote best practice within the industry;
• To develop and improve standards;
• To act as a forum for ideas and a good
opportunity to network and build business
relationships.
In the UK at the moment there are about 800
self storage facilities, servicing 235,000 customers
and creating £360 million in revenue. “Remember
that this is an industry that came from nowhere
15 years ago,” Mike said.
Mike went on to say that the industry had been
quite resilient throughout the recession, although
there are some factors which must be adhered
to in order to build a successful self storage
business. “Location, accessibility and visibility
are the most important things supporting the
self storage business.”
Mike said that commentary from the real
estate environment shows that self storage was
the second most attractive sector in the industry
over the time of the recession. “Businesses were
asked to comment on what they had done in
the last year,” he explained. “Increased marketing
spend was a common reply, with 40% of self
storage businesses saying they had increased
their marketing spend.” Tighter cost control
and improved incentives without increasing the
price was also reported.
The self storage industry fared reasonably well
over the recession. “The average revenue per
customer, in terms of square footage, is £25 per
square foot,” Mike said. “If you relate that to a
typical storage container, that’s worth about
£17 per storage container per week.”
Mike said that in the year ahead there looks
to be less discounting within the industry while
businesses look to work their assets harder.
“Companies seem to be ‘cautiously optimistic’
in terms of growth as the awareness of self
storage as a service increases year on year. One
thing most have in common is that they will
continue to invest in marketing and the growth
of their websites.”
Mike went on to explain why the BAR has
introduced the Self Storage Special Interest Group.
“I think it is fair to say that many businesses in
18 Removals & Storage July 2010
Something fishy
Mike Lamplough
of Pickfords and
BAR SSSIG
T
he BAR party night had a distinctively fishy tinge
as delegates got up close and personal with our
piscine friends at Bristol’s Blue Reef Aquarium
and IMAX 3D cinema. The 40-minute film depicted reef
life in glorious 3D reality. It was all the viewers could do
to stop themselves reaching up to stroke a passing
dolphin or shrink from the sharks’ menacing grimace.
After a trip to the movies drinks were served in the
aquarium itself amongst rays, lobsters, Angel fish and an
unfortunate little chap described as ‘having a face only a
month could love’. Dinner followed in the Rosalind
Franklin banqueting hall just across the road named
after the British scientist who was instrumental in the
discovery of DNA. The restaurant itself is situated above
the At-Bristol exhibition in Bristol’s stylish port area,
newly refurbished as part of a millennium project.
our core industry have considered self storage
as a good opportunity to diversify. The BAR
now believes that the timing is right to give self
storage more support and encourage and help
more members.”
BAR members have shown considerable
interest in self storage. Mike said that one of
the things he thinks is very different about the
BAR Self Storage Special Interest Group is that
members have to work to specific standards.
“In other organisations you can write a cheque
and gain qualifications, that’s not the position of A face only a mother could love
BAR and I think that is one of the core reasons
why we can differentiate ourselves from some
other operators.”
Mike said that another benefit of the Special
Interest Group is that it is not geared towards
the big operators such as Big Yellow; meaning
that only BAR members have the benefit of
being able to build their business on the wider
BAR membership.
BAR have defined self storage as being the
rental of a unit within a self storage facility to
which the customer has sole use and control.
Life in a bubble
“That may be a compartmentalised building,
that may be a lock up unit outside or a company’s
core premises,” explained Mike. “We want to Ria and Angus in glorious 3D
make it as flexible as possible for members to
be able to participate.”
Progress for the Self Storage Special Interest
Group so far includes finalising new terms and
conditions, developing the website as an enquiry
platform and launching the recommended
licence format.
As with all industries, business generated from
the web is increasing for the self storage industry.
The Self Store Association reported that in 12
months web enquiries had increased from 15% to
30%. They also reported that hard copy directory
enquiries had declined over the same period.
Mike said, “If you Google self storage you get
22 million hits. We need to work together so that
the BAR website becomes far more prominent
and significant in generating enquiries for
members. The more members we can get into
the BAR Self Storage Special Interest Group the
more enquiries will be generated through the
website. If we can do that we can move the At the aquarium
website up in that list on search engines.”
 BAR CONFERENCE REPORT BRISTOL 2010

other companies and can use this in their is service monitoring and complaint handing,
“It is all about
getting it right marketing material. health and safety and security.
the first time ...” Chris outlined the relevant standards for the To apply for the BS, companies must apply for
- Chris Waymouth
industry: the QSS information pack and purchase a copy
of QSS
• BS EN 12522 – domestic removals; of the Standard to see what they must do to
• BS EN 14873 – domestic storage; comply. Chris said, “Sit yourself down with that,
• BS 8522 – commercial moving; run through it and run a gap analysis. Distribute
• BS EN 15696 – self storage; it across the company and let everyone take
• ISO 9001, ISO 14001, ISO 18001, FAIM – ownership of what needs to be done.” QSS also
generic Standards; offers an ‘installation service’ to fast track

Chris Waymouth • BSI Kitemark.

Chris said that they are also trying to develop
QSS Standards Presentation a new BS specific to overseas moving, similar
to that of FAIM but more affordable for small-
to medium-sized removal companies.
applications. A representative will come into the
company and identify what needs to be corrected
to achieve the BS.
After about two to three months the company
will go through an initial assessment. If there are

C
hris began by saying that he believes
Quality Standards to be the most topical
subject at the moment.
Increasingly, tender documents are asking for
certain standards from removal companies
which means that BS Standards are becoming
an expectation as proof that the company is
consistently doing things in the right way. “It is
all about getting it right the first time,” Chris said.
He went on to say that often operational
performance is improved by the quality manual
itself. He said, “Over the years companies will
add to this manual so it becomes a gospel on how
the company works. Some companies even use
it as a basis for their training.”
The BS also acts as a great marketing tool.
Certified firms often have an advantage over
The basics needed to achieve BS EN 12522
as a quality Standard include having a quality
manual covering certain policies and procedures.
Key documents, specified by the Standard, must
be presented to the customer and the company
must show evidence of training and competence
with regular appraisals for all staff. Chris said,
“Some small companies think that appraisals
are unimportant, but it is amazing what you
can get out of having a one on one chat and
having a few minutes together every now and
again to keep in touch with the guys working
for the company. Very often these guys on the
ground come up with the best ideas.”
The statutory requirement of vehicle and
equipment maintenance is an absolute must for
any removals company under this Standard, as
items where the company is not compliant it has
until the end of the following month to put those
issues right. Once these are corrected the company
will be issued a certificate which is valid for 12
months, with ongoing annual assessments.
The Standard itself costs £50-£80 with the
initial assessment costing £535 (discounts for
multiple Standards and multi-branch firms).
The optional installation service costs £740.
QSS was introduced by BAR to provide
affordable assessment and certification services.
Chris said, “Our key message is that we are on
your side and we want to help. We are either
movers or ex-movers who understand the
business, unlike some of the other certification
companies. If we can help you with something
and avoid legislation, that’s a job well done.”

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July 2010 Removals & Storage 19

 BAR CONFERENCE REPORT BRISTOL 2010
Rachel Elnaugh of
Dragons’ Den
Former ‘Business Woman of the Year’
R
achel said that although in the programme
it said she would be talking about her
professional success throughout the years,
really it had been a real rollercoaster. She said,
“For me it is not only about how you create a
great business but also how, when it all goes
wrong, you keep going and reinvent or reposition
yourself.”
Rachel began her first company, Red Letter
Days, 20 years ago at just 24, selling days out,
for example balloon rides, as a package.
Rachel said that the one thing she learnt over
the first 18 months was how to manage her
motivation and keep going. “There was literally
no turnover and I was burning through every
last bit of cash I had. I knew I had a great idea,
I just didn’t know how to make it work. The way
that I survived was to ask for help. I was working
in accountancy at the time and I asked my boss
what I should do. He sent me along to see a
marketer to help me to reinvent the way I had
marketed my whole business.”
This new injection into the business sent the
company from under-trading to over-trading
overnight which proved to Rachel just how
important it is to get a great brand and a great
message.
The company grew exponentially, taking seven
years to get to a £1million turnover. Rachel said,
“I acquired some great marketing mentors and
one day one of them said to me that we were
no longer selling the packages we were selling
happiness and the ability to give joy. When we
started thinking of our business in these terms
we realised it was an inspirational product and
started building this into our marketing. That
was when the business really started to take off
and we literally went from £1million to £14million
very quickly.”
20 Removals & Storage July 2010
“ ... it is about
having the right
mindset, if you
blame everything
around you, you
are giving your
power away.”
Rachel Elnaugh
Rachel went on to talk about her time on
Dragons’ Den as part of the original panel. She
said, “I had no idea just how much of a cult
following that show would get. It was an
incredibly exciting era for me. But there was a
big problem. You start to feel as though you
have the Midas touch, you start to think that
everything you do will turn to gold, you get over
confident and you overstretch.”
In 2003, Rachel’s business plunged to a
£4.7million loss. “So many people told me that
Conference Satisfaction Survey
BAR is grateful to everyone who took part in the
Conference Satisfaction Survey that provided valuable
information about the conference and will help when
planning the 2011 event. From those who took part BAR
President Reg Hackworthy drew two names, one exhibitor
and one delegate, who will be given a free delegate pack for
the Manchester conference next year.
the business would never recover and that I
should just walk away and move on,” Rachel
said. “But, when you have created a business
from scratch you have a huge emotional
attachment to it. You’re not going to stop until
you’ve done everything you can to bring that
business back to heath.”
Rachel spent two and a half years fighting a
battle to rescue her business, however the
company was finally brought into administration
by the bank in 2005.
Rachel’s motivation and positive attitude did
not wane however. She said, “I am a great
believer that in every adversity lies the seeds of
opportunity. Having lost everything, I had a
complete blank canvas, but actually that is quite
an interesting thing. You can then reinvent your
life in any way you want.”
Rachel decided to use this as an opportunity.
“I started speaking at events like this. I had the
offer to write my book about my story and 20
other entrepreneurs who hit a bump in the
road and either managed to survive or failed
and went on to do other things.” This brought
a whole new business for Rachel based around
inspiring, motivating and empowering
entrepreneurs by speaking at events and training
and mentoring.
“No matter what is thrown at you, it is about
having the right mindset,” Rachel said. “If you
blame everything around you, you are giving
your power away. If you try to find opportunities
in problems you can conquer any situation.”
Rachel went on to talk about the economy
today saying, “I don’t think we are going through
a recession, I think what we are seeing is a
massive shift in the way that business is done.
The capitalist way of doing things was unstable
and now we are moving towards a way of
doing business which is about adding value.”
At a previous conference that Rachel had
attended, she had seen a presentation by a
stock market guru. He predicted a double dip
recession and said that in August 2010 the
stock market is going to plummet again. He
predicted it will stay down for six months before
we climb back into a seven year recovery and
huge growth.
Rachel said that now is the time to position
your business so that when things come good
again you are in the perfect position to take
advantage of that growth. “What can you be
doing now to envision what your future might
look like? Work back in your planning so that
when we get through the last bit of pain you
can come out of the other side a stronger, more
profitable business.”
The winners are:
Delegate Conference Feedback
(Free Delegate Pack for BAR Conference 2 011 Manchester)
Phil Evans – BCL
Exhibitors Conference Feedback
(15% off BAR Conference Manchester Exhibitors Package)
British Telecom (Mike Jones)

Jungle Rumbling with the Young Movers
by Caroline Mason
T
he first Young Movers event at a BAR
conference was held in Bristol. All the
group members enjoyed the challenges of
the ‘Jungle Rumble’, a crazy golf establishment
at Cabot Circus in Bristol, near to the BAR
conference hotel. Members were divided into
teams of four who then proceeded to make
their way around the 18-hole course. This was
a great opportunity for relaxed networking as
the numerous bad shots from various people
gave everyone something to laugh about.
Loren Webster, BAR Training Manager said:
“There was a massive buzz around the Young
Movers group, people are really excited about
our project and I think the European Young
Movers conference I am going to will create
further contacts for us all.”
Feedback from the event found that everyone
appreciated the efforts which had been made to
organise the meeting as well as really enjoying
the evening and finding it useful for their
careers.
As well as being beneficial for UK moving
and affiliate companies, the events are starting
to attract BAR members from overseas who
are looking to form associations with UK
BAR CONFERENCE REPORT BRISTOL 2010
companies. Overseas removal companies have
the opportunity to develop relationships in a
friendly environment whilst also benefiting
from the training and business seminars.
Pampos Thouki from Columbia Worldwide
Movers in Cyprus, who attended the meeting
in Bristol, feels that the importance of groups
such as the Young Movers cannot be
underestimated. He commented, “In my
opinion, these kind of events are crucial not
only in establishing new business partners or
new meetings between UK and overseas
affiliates, but also to establish a direct line to
the next generation of people working in the
removals industry. If this sequential line
managed to break, then the bonds and the
cooperation that the past or the current
generations have and wish to transfer to us,
will be permanently lost.”
All Young Mover members were looking
forward to the next event which was to be held
on the 18 June in Birmingham, which involved Top left: Colin Craib from Luxfords shows off his
a business seminar focussing on quality one-handed technique; Top right: Caroline Mason;
standards and health and safety, followed by Bottom: Pambos and Zoe Thoukis look on as
Darren House prepares for action
go-karting as a social event for BAR’s Young
Movers.
July 2010 Removals & Storage 21
 BAR CONFERENCE REPORT BRISTOL 2010
Successful tendering
Gerry Thorogood, Commercial Executive of BIP Solutions
G
erry began by saying that BIP Solutions
holds the UK’s largest database of public
sector contracts. Gerry said, “I have seen
the good and the bad when it comes to tendering
and I hope to share some of that experience
with you.”
Gerry said that public sector tenders include
a lot of rules and processes, but that the most
important thing is that anyone can tender.
“You might wonder why you should bother.
It’s exhaustive, it’s painful, it’s complicated. Is it
worth the effort? What I would recommend is
allocating some members of staff to complete
a course in tendering. Yes it is painful but it is
worth it.”
Gerry said that he believes it is all about people
buying from people. “What can you do to find
out more about them? A lot of these sectors have
‘buyer profiles’ where you can find out about
what their plans are, who the procurement
personnel are. You can look at minutes from
meetings on their website. You will be
flabbergasted at what you can find out.”
By getting to know the organisation you might
be able to come up with more effective ways of
servicing these people. Gerry recommended
finding out whether they are a member of a
buying consortium, for example the London
Contracts Advice Group or Pro5, and attend any
Kerrie
Spendiff
HM Revenue & Customs
HMRC’s Kerrie Spendiff
22 Removals & Storage July 2010
briefing sessions to add value to your tender.
Gerry recommended considering the value of
partnerships which can add meaningful benefit
to a tender. In the removals and storage industry
this may mean partnering with competitors and
companies abroad to offer a comprehensive
package to the company.
Being innovative is key. Coming up with ways
that you can offer that little bit extra to put your
business ahead of the competition. “I would
suggest including a section at the end of your
tender entitled ‘innovation’,” Gerry recommended,
“Detail what makes you different from the rest.
Go that extra mile and send them a case study
of previous work you have done to show how
innovative you are.”
“Buyers are risk averse,” he continued. “What
can you do to minimise the risk on that person?
Ask yourself why the buyer would not want to
work with you. Where are the risks? Expose that
and address it. Show them that you understand.”
Buyers won’t just take the easy option. They
want to find the right person for the job.
Gerry believes that quality standards are a great
help in the tendering process. The removals
and storage industry Standards, and showing
you achieve these and audit them consistently,
are very important. “I would suggest you do as
much of that as you can,” said Gerry. “I would
K
errie began by explaining that the UK
Border Agency, the Head of which
(Brodie Clark) had presented earlier in
the morning, is their frontline. “They do all the
sexy stuff and we concentrate on the policy!”
she commented.
The focus of Kerrie’s presentation was on
Excise, Customs, Stamps & Money. She said that
the HMRC deals with 30 million online export
and transit transactions and goods declarations
to a value of £600 billion each year.
There are four areas that interest the HMRC
when protecting the UK’s borders. It ensures
that import related taxes and duties are paid;
that the UK remains a safe place to do business,
free of criminal finance and counterfeiting; it
prevents smuggling of prohibited and restricted
goods; and contains border-related health,
terrorism and other threats.
Kerrie spoke about the EU’s move towards an
Authorised Economic Operator (AEO) which is
important to anyone who works across EU
borders. “I think in the future it will be a passport
to quicker and simpler imports and exports,”
she said.
The AEO itself is a status that is granted to
reliable traders that comply with certain
standards and, where appropriate, offer a high
degree of security in respect of their role in the
international supply chain. Each EU state has
very varied customs standards and the EU is
focused on bringing these standards into line
suggest BAR working to get the procurement
community thinking that these standards are
really key, that will be a huge help.”
Gerry spoke about regular mistakes that he
sees in tenders “Many tenders don’t tell the
complete story. Different people might be adding
things to the tender and it ends up reading like a
collection of people rather than a company which
can lead to contradictions throughout tenders.”
That doesn’t mean one person should work
alone on a tender. Have a team to review and
talk about the responses given and one person to
write and compile those responses for consistency.
Finally, Gerry recommended ensuring you know
the commercial impact on your business; when
you are going to get paid and how. “That seems
obvious but if you win the contract and you haven’t
read the small print that says you won’t get paid
for three months that can be quite a shock!”
BIP Solutions runs day long courses on
successful tendering. For more information go
to: www.bipsolutions.com.
Gerry Thorogood
with the AEO – a direct reaction to 9/11.
Businesses applying for AEO status must
ensure that all the goods they receive are ‘known’
and if not have policies to make goods ‘known’.
It might also require business practice changes,
for example offering packing and sealing as an
AEO business as opposed to opening and
inspecting contents before sealing.
Kerrie moved on to talk about the EU VAT
Refund System which has changed slightly from
the beginning of this year. Companies now have
to make a claim through the HMRC web portal
which then validates and submits the claim to
the relevant member state tax authority. Kerrie
said that there have been some severe problems
with this and anyone experiencing problems with
EU VAT refunds should call: 0845 60 55 999.
We all know that contacting the HMRC can
sometimes be somewhat of a challenge.
The best way to contact the HMRC is to visit
www.businesslink.gov.uk, which details all areas
of the HMRC and will help you find the right
contact information for your area.
The HMRC operates confidential hotlines, the
most relevant being the Customs Hotline (0800
59 5000) and the Tax Evasion Hotline (0800
788 887). These are to assist people who believe
that they know of people in contravention of any
laws in these areas. “We are focusing on, very
visibly, coming down a lot harder on those who
do not comply while balancing that with giving
good service to those who do,” Kerrie concluded.
 �����������������������������������������������

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 BAR CONFERENCE REPORT BRISTOL 2010

Finalists: Representatives from Andrews of Kent, Britannia Lanes of Somerset and Bristol, Luxfords of Weybridge,
Matt Purdie & Sons Ltd and Reddaways Removals Ltd pose with their awards

DMOTY T
he DMOTY presentation at the BAR moving process and scored the removal company
conference was made by Stephen Vickers, based on the feedback obtained.” Stephen
BAR Director General. He opened by saying acknowledged that companies given this

2010
that there had been some modifications since challenge would only provide the names of
last year based upon the feedback received. This good customers. However as it was the OFT
year the award had focussed more on customer that made the calls it soon became clear that
service and feedback. customers were more comfortable in opening
presented by Stephen Vickers Stephen explained that the process of choosing up to the OFT about every aspect of their
the winner began when candidate companies moving experience.
sent in application forms which were scored by Four companies received Certificates of Merit
Reg Hackworthy, now BAR President and Chris to acknowledge the work they had done in
Smallwood who is the former National and improving customer service:
European Chairman. The scoring was then • Maidmans Removals & Storage
validated by Stephen himself and Michael • Greens Removals
Stephenson from the Office of Fair Trading. • M J Christophers & Son
“From that scoring we then reached a shortlist • Turners Removals & Storage
of nine companies,” Stephen explained. “All of The five finalists were:
those nine companies were then inspected and • Andrews of Kent
the scores from the inspection added to the • Britannia Lanes of Somerset and Bristol
original score.” Stephen also explained that the • Luxfords of Weybridge
OFT also undertook a mystery shopper exercise • Matt Purdie & Sons Ltd
during which they contacted each of the • Reddaways Removals Ltd
companies and scored their responses. These
scores were added in as well. This allowed the Stephen presented each with their certificates
judges to cut down the shortlist to a finalists list leaving the final announcement of the winner
of just five companies. to be made at the gala dinner the following
“The five finalists then had to supply customers’ evening.
names to us. The OFT again contacted those The winner of the DMOTY 2010 was Matt
customers and interviewed them about the whole Purdie & Sons Ltd.

24 Removals & Storage July 2010

 BAR CONFERENCE REPORT BRISTOL 2010

Finalist: Finalist: Finalist:

Andrews of Kent Britannia Lanes of Luxfords of Weybridge
Somerset & Bristol

Finalist: Finalist: Winner:

Matt Purdie & Sons Ltd Reddaways Matt Purdie & Sons Ltd
Removals Ltd

Matt Purdie holds the DMOTY Winner’s

certificate, with Mark Herrington of Pickfords
Business Moving, winners of the CMOTY Award
(More on the CMOTY Awards in August’s R&S)

July 2010 Removals & Storage 25

 BAR CONFERENCE REPORT BRISTOL 2010
St. Pierre Golf
The weather forecast was dismal as the
BAR golf tournament, sponsored by
Basil Fry & Company assembled at
the St. Pierre Golf Course just across
the Severn Bridge from Bristol.
A
lthough not every player shone
brightly the threatened rain
stayed away leaving the golfers
bathed in sunshine if not all in glory.
The course itself is a 7,023-yard par 72
championship course that has hosted the
Masters no fewer than eight times. It was
in 1980 at St. Pierre that Bernard Langer
became the first German to win a major
golf tournament. Other winners at the
course include four Ryder Cup champions:
Tony Jacklin, Bernard Gallagher,
Seve Ballesteros and finally, in 1982,
Ian Woosnam.
The club house too has made history.
It is a 14th century manor house that held
26 Removals & Storage July 2010
the Crown Jewels for safe keeping during
the Battle of Agincourt fearing that the
French, who outnumbered the English,
would be victorious. The battle on the golf
course was undoubtedly a much more
good natured affair with hardly a long bow
in sight.
The top six players would automatically
qualify for the BAR finals at the Portal in
September. Prizes for positions two to six,
the longest drive and nearest the pin,
were awarded in the club house. Peter
Doman from Basil Fry was the overall
winner with 37 Stapleford points but had
to wait until the BAR conference gala
dinner to receive his prize and applause.
 BAR CONFERENCE REPORT BRISTOL 2010

The winners

Winner: Peter Doman

3rd: Peter Rattue 4th: Malcolm Pearson

5th Stuart Fitton

6th Mark Dell

2nd and Nearest

Longest Drive: Rob Dobson the Pin:Neil Trevor

Top six positions and

qualifiers for the final:
1. Peter Doman
2. Neil Trevor
3. Peter Rattue
4. Malcolm Pearson
5. Stuart Fitton
6. Mark Dell
Nearest the Pin: Neil Trevor
Longest drive: Rob Dobson

July 2010 Removals & Storage 27

 BAR CONFERENCE REPORT BRISTOL 2010

Far left: Paul Fox wins

the BARS prize draw
Left: Ryan Squirrell (centre)
oversees the final of the
Reason Global lottery
competition won by Mike
and Jan Clinch from
Redaways in Oakhampton
Below: Matt Purdie & Sons Ltd,
winners of the DMOTY award
Left to right: Matt Campbell,
Kilmarnock Removals;
Matt Purdie; Mark Chudley,
National Council Chairman;
David Woodhouse, Matt Purdie
& Sons Ltd; Miranda Hyder,
BAR Services; and
Daniel Shepard of
TotalCard Services
Botom: Pickfords Business
Moving, winners of the
CMOTY award Left to right:
Rod Seeland, CMG Chairman;
Mark Herrington, Pickfords
Business Moving; Simon Johns,
PHS Teacrate; Ryan Squirrell,
Reason Global

Dinner
Time
The highlight of any BAR
conference is always the
black-tie dinner at which the
great and the good (with the
small and the wicked) sport
their finest and partake in
rather a lot of almost everything.
Just the way it should be.

T
he dinner is also the opportunity for
achievements to be recognised from the
golf course to the Board room. Presentation
number one was for the winner of the lottery
competition, sponsored by Reason Global.
Mike and Jan Clinch from Redaways Removals
won a holiday for two by selecting the highest
number ball.
BARS presented the next prize to Paul Fox
for winning the prize business card draw from
the BARS stand at the exhibition. Paul won a
case of wine for his trouble. Greg Wildman of
Basil Fry swiftly followed to announce Peter
Doman of his own company as the winner of
the golf tournament.
The biggest applause, however, was for the
winner of the CMOTY award sponsored by
Reason Global, PHS Teacrate and the Wendover
Corporation; and winners of the DMOTY
sponsored by BAR Services and TotalCard
Services. Pickfords Business Moving won
CMOTY 2010 with Matt Purdie & Sons Ltd
taking home the DMOTY trophy.
After the presentations the entertainment for
the evening was provided by Vice Versa, an
11-piece band that provided an opportunity for
dancing until the small hours.

28 Removals & Storage July 2010

BAR CONFERENCE REPORT BRISTOL 2010

Dancing
the night
away ...
There’s always
a band at the
conference and
this year was no
exception. An
11-piece outfit
called Vice Versa
provided the music
for dancing until
the small hours.

July 2010 Removals & Storage 29

 BAR News
BAR Roadshow 2010
T
his year will see the third BAR Business
Advice Roadshow, designed to build on
the success of the last two years. This
year the theme is going to be around day-to-day
business support. The presentations will be:
Cost modelling
Do you understand your costs? What is the
purpose of cost modelling? Do you have a robust
cost model that you can rely on to give you
accurate information for pricing jobs in this
competitive and tough economic environment?
Come and hear the answer to these questions
and see and get a copy of a cost model developed
specifically to meet the needs of BAR members,
by BAR in partnership with Wellers.
Staff appraisals
People are your most important asset so how
do you review their performance, how do you
assess the impact they have on your business,
how do you identify their development needs?
Do you just use a review as part of the pay round?
Do you have a proper structure to your appraisal
system that you can refer back to and use as a
BAR is grateful to these companies for their help and support with the Roadshow
30 Removals & Storage July 2010
proper management tool? BAR Training Services
has developed an appraisal system for you that
answers these questions and helps you in the
management and control of your staff. All
delegates will receive a copy of this system
together with helpful guidance on how to use it
to maximum benefit.
Motivation
How do you motivate your staff? Pay and benefits
are often not enough to ensure you get the best
from people. To support a good appraisal system
The Words Workshop has some sensible,
practical ideas that will help you to get the best
performance from all of your staff at all levels.
This session will consider low cost and no cost
ways of keeping everyone pulling in the same
direction throughout the recovery and beyond.
Staff handbooks
Continuing the theme about staff being the most
important part of your business. Are you
protecting yourself adequately? Do you give full
information to staff on their benefits, on grievance
and disciplinary procedures, working hours,
etc? Are all of your staff procedures clear and
comprehensive? Backhouse Jones will present
a best practice guide for staff handbooks and
provide a template for your use.
Sell the Standard
How can you make the most of your quality
standard and get it to work for you? What
techniques can you employ to ensure that your
customer knows the benefits to them? How do
standards give you a competitive advantage?
BSI is a leading global independent business
services group that will provide best practice
advice on these matters.
Revenue enhancement
How to use the various insurance options
available to maximise revenue opportunities
including staff awareness and training. It is
important to ensure customer confidence is
maintained throughout the sales process by a
positive response to any queries that may be
raised by the customer. This ensures that
customer facing staff are confident in their
understanding of the product on offer (e.g.
protecting the property being moved and/or
stored) and are able to promote its merits
alongside the member’s main activity of
providing removal and storage services.
Website
Are you making the most of the new BAR
website? Watch a demonstration of the sales
lead system. Get up to date statistics to show
the business benefits to you. How to use the
broadcast system to save time and money. The
notice board is a free way of advertising products
and services to other BAR members, see how
easy it is to use.
All seminars are provided free however
attendees will be asked to make a contribution
of £20 to cover the cost of refreshments and
lunch. Places are strictly limited at each venue
so members are advised to book early.
BAR is grateful to the representatives from
Wellers, BARTS, The Words Workshop,
Backhouse Jones, BSI, Reason Global
Insurance and Basil Fry & Co for their support.
Thanks also to Pickfords for providing the
venues in Normanton and London, and to GB
Liners for providing the venue in Cheltenham.
 BAR News

Product of the Month

Uni-dolly
Loss of handling equipment is an on-going problem within
the moving industry, however, BAR Services supply a dolly
truck, known as a ‘uni-dolly’, that’s so economically priced
you can almost afford to lose them!

Supplied in a useful 600 x 400mm size with four swivel

75mm wheels, this new product is capable of handling
loads up to a maximum of 300kgs. The platform has a
convenient ‘cut out’ which not only facilitates portability
but enables use with webbing for increased versatility on
particularly awkward items.

The most important factor is that those clever people at

BAR Services have been able to produce this product at a
maximum sales price of £15.70 (supplied in units of 4) –
buy twenty and the price comes down to just £12.80!

To place an order simply call the

BAR Services sales team on 01342 870087
or e-mail sales@barservices.co.uk.

BAR Services Ltd, Moor Hall, Sandhawes Hill, East Grinstead, Sussex RH19 3HQ Tel: 01342 870087 Fax: 01342 870072 Email: sales@barservices.co.uk

July 2010 Removals & Storage 31

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Leading the market:
Reg Hackworthy
on BAR Services
Reg Hackworthy, the new BAR president, has been on the
Board of BAR Services (BARS) for five years. Understandably
he’s a fan. But just to find out more about how he views BARS’
relationship with the industry, Steve Jordan put in a call to the
depths of Devon to have a chat.
I
t was back in 2005 that Reg became a Board
member of BARS. Does that seem a long
time ago? It depends on your perspective.
To give you a clue, it was in 2005 that hurricane
Katrina flooded New Orleans and, a little closer
to home, David Tennant became the 10th
Dr. Who. Whatever your memories of that year
it’s certainly true that BARS has seen a few
changes, both within itself and within the
industry, over that time.
Reg paid tribute to Miranda Hyder who, he
said, had done a fabulous job following a very
hard act in Tony Allen, running the organisation.
“She slotted in very well,” he said. “But then
just as she was making herself at home we were
hit by the recession. That was very unlucky.
But through it all she’s managed to keep costs
under control, develop new products, and build
strong relationships throughout the industry.”
He said that most people don’t appreciate the
value that BARS provides to the UK industry. He
said that if the company wasn’t there everyone
would have to pay more and wouldn’t get such
a good service. He implied an obvious truth: if
BAR Services didn’t already exist, someone would
have to invent it. It is just as relevant today as it
was when it started, getting on for 35 years
ago, probably more so.
One example, Reg explained, of the hidden
contribution BARS makes is its insistence on
sourcing its cartons in the UK. Many other
suppliers source outside the UK but this can
cause a problem. “By sourcing in the UK we
help to ensure continuity of supply by keeping
manufacturing in the UK and maintaining our
ability to order in relatively small volumes. This
BAR News
keeps inventory and storage costs down to a
minimum whist still allowing us to provide a
virtually immediate service.”
Reg explained that this has been of tremendous
value to him in his own company. During the
recent downturn in business he has been able
to buy materials from BARS more or less when
required. He hasn’t had to hold stock or tie up
essential capital. “For example I have recently
ordered a small quantity of mattress covers on
a two day delivery. That’s a very good service
in anyone’s language. It’s also economical for
me to order cartons 500 at a time, when I need
them, rather than hold stocks.”
Another valuable service is that of being a
market leader. A market leader is not necessarily
the company that is biggest or sells most, it’s
the one that leads the market: the one that comes
up with the ideas that others then try to copy.
“At every Board meeting Miranda comes armed
with new product ideas asking the Board’s
opinion whether ‘we can sell this’. For example
“ At every Board
meeting Miranda
comes armed with
new product ideas
asking the Board’s
opinion whether
‘we can sell this’.”
Reg Hackworthy
I’d never seen a plasma screen carrier until
Miranda walked into a BARS meeting with one,”
said Reg. “Nowadays the MOD, for example, won’t
let you pack plasma screens without them.”
BARS is a not-for-profit organisation that offers
a rebate every year to all BAR members based
on the value of orders received. The percentage
rebate is a reflection of the profit BARS has made
over the previous accounting period. Of course
it doesn’t only sell to BAR members but the
profit it makes from non-members eventually
finds its way back into members’ pockets
through the rebate. Self storage sales, for
example, are relatively low volume, high profit
items that make a considerable contribution to
BARS profits and, therefore, the members’
rebate at the end of each year. “It’s a nice surprise
every January,” said Reg. Failing to add, but
almost certainly thinking, that January in the
moving business is a time when nice surprises
are scarce.
Finally Reg paid tribute to all the staff at BARS
who he said were a really nice bunch of people
who know their jobs and know the industry.
“Whenever you call you get a cheery welcome,”
he said. “It really makes a difference.”
Reg is an advocate of BARS but his enthusiasm
for the organisation is not one built on nostalgia
or loyalty. He uses BARS because, in his opinion,
the company provides him and his business with
the service it needs at prices it can afford.
July 2010 Removals & Storage 33
 CMG News
Mark Herrington:
the CMG’s newest councillor
Director of Pickfords Business Moving, Mark Herrington,
is one of the CMG’s newest councillors. Charlotte Freestone
caught up with him to talk about his history in the industry
and what he hopes to achieve within the CMG.
A
fter leaving school in May 1986 and
refusing to move to Torquay with his
parents, Mark found himself living in a
bedsit in Bath. “I wasn’t very successful at school,
other than on the sports field where I played
rugby for South West Under 18s and a few games
for England Under 18s,” Mark said. “However,
I got a job as a salesman for Magnet Kitchens &
Joinery and I loved it. I was working with a
great bunch of people and was able to earn
extra money on this thing called ‘commission’.
I couldn’t believe my luck!”
Mark’s bedsit soon turned into a shared house
and then his own flat. After six years at Magnet,
Mark had worked his way up to assistant
manager but was starting to feel as though there
was little more he could achieve with the
company. “I had managed to start dating the
secretary though,” He said. “She is now my wife!”
Mark decided it was time he moved on. “I had
a friend working for Pearl Assurance in Bath. He
seemed to work only in the evenings and was
earning good money, so I wrote to them and
asked for a job. Three weeks later I was working
for them.” But, as with most things, if it seems
too good to be true it probably is. “To start with
it was fine,” Mark continued, “But the more I
learnt the more I hated it. I had to get out.”
In June 1994 Mark got a job with Pickfords as
a domestic representative and it would seem
that he loved it instantly. “Again, I couldn’t
believe my luck. It was an interesting industry
and a challenging role that suited my skills and
brought me into contact with people looking for
a great service. The job fitted me like a glove.”
Mark was soon moved onto the trainee manager
programme and offered the manager’s position
at Pickfords in Plymouth. However, this was not
to be. Mark explains, “Just as we were all set to
move house ourselves we had to stop everything
because Pickfords wanted to move me to Taunton
instead.” This was a sign of things to come as,
for the next few years, Mark went from managing
Bath, to Exeter and back to Bath again until he
became regional sales manager for the South
West. Mark said, “I got back to my real love -
sales. Then in April 2006 an opportunity came
up to move from domestic and international
moving into business moving. I grabbed it with
both hands.”
Mark initially managed a team of sales people
targeting businesses in the South West and the
territory grew and job role expanded to include
product development.
Mark has been in his current role as Director
of Pickfords Business Moving since December
2009. “My aim is to grow our brand and market
share and develop long-term, sustainable
34 Removals & Storage July 2010
In the thick of it - Mark Herrington
customer relationships based on trust and
service.”
Having recently become a CMG councillor,
Mark has joined the other councillors and
members who give their time freely to try and
benefit the whole industry. He said, “I have only
attended two CMG meetings so far and I hope
to be able to fully participate in trying to move
the CMG forward, offering new ideas and
marketing the CMG brand and our abilities as
an industry.”
“So far I have found it very enjoyable. There is
a great camaraderie between the members and
a fair amount of leg pulling – especially when
members don’t read their agenda properly and
turn up late. A special mention to Nigel Shaw
here.”
We already know that Mark is married to his
once secretary, Fiona. But what else lies behind
the new face at the CMG Council? “I have a
daughter, Molly-Eloise, who is almost ten going
on about 18. We live in Keynsham near Bath at
the moment.”
Like many within the CMG, golf figures as one
of Mark’s hobbies. He admits, “I play very badly,
and only in good weather.” It seems that Mark’s
real passion doesn’t fall too far from the removals
tree with property development and renovation
being his real hobby. “My summer holiday last
year was to replace the roof on the house,” he
said. “Now I know every single one of the 987
tiles on the roof. I have just finished the final
coat of paint on the place.”
Many would take a rest after renovating a
house, however it would seem that rest is not
in Mark’s vocabulary. “I am the kind of person
that likes to have a lot of projects on the go, so
this weekend we’re off to look at houses, looking
forward to the next challenge.”
Since interviewing Mark for R&S, Pickfords
Business Moving has become the winner of the
CMOTY. See conference report for details.
CPC Plus:
The easy way
to bid for NHS
contracts
C
PC Plus is the online marketplace for
obtaining goods and services. It enables
businesses to view and bid on a variety
of NHS contracts. The BAR Commercial
Department has recently been in discussion
with CPC Plus and, as a result, the company
is keen to raise standards for its own
customers by supporting and promoting the
CMG and the compulsory accreditation of its
members to BS 8522.
To become involved CMG members should
first apply to the BAR (commercial@bar.co.uk)
for a discount code that will provide a 15%
discount on the CPC Plus registration fee.
From there it’s a simple matter to register
online at www.cpcplus.nhs.uk. The normal
registration fee is £100.
Registered companies will receive e-mail
notifications of new requests for quotations
from NHS organisations from around the
country.
One benefit of using CPC Plus is the simplicity
for both suppliers and NHS Trusts. When a
new piece of work is posted an e-mail is sent
out to registered suppliers in relevant sectors.
Suppliers then submit their bid using the
template provided and can include references,
testimonials, portfolios of work and other
supporting documents. Trusts review bids
and select the winning bidder. Feedback is
provided automatically to allow companies
to improve the quality of future bids.
More than just bidding
Becoming a member of CPC Plus also provides
access to online tools that help companies
promote their businesses. These include: a
free full page advert in the Directory - a link
to this page is visible against every bid
submitted; access to exclusive training and
guidance documents, only available to CPC
Plus members, that provide an insight into
how an NHS Trust evaluates and selects the
winning bid; and special member only
discounts with a range of suppliers.
For more information take a look at the
CPC Plus website and remember to contact
the BAR’s Commercial Department before
registering to obtain your 15% discount.
CPC Plus homepage
 Addressing the Needs of our Members...

Free Legal & Financial

Advice Lines for
BAR Members
The “Credit Crunch”, rising fuel prices, rising inflation, and more specifically the down turn in the
housing market and reductions in new mortgages and re-mortgages, are impacting us all.
As an Association we aim to support member companies in every way possible. To that end we have set up two free
advice lines using partners with whom BAR have long established business relationships. One is an expansion of an
existing service, the other being a brand new service.

The advice lines will be available to Directors/Partners/Owners of member companies and will work
as follows:
• Please give your BAR membership number, company name and your contact details.
• Briefly describe your issue/question to the advice line operator.
• Your call will be logged and checked by a partner to ensure proper follow up has taken place.
• The call will be passed through to the most suitable contact person.
• If you use the email facility, please provide the same information as above so that the email
can be correctly dealt with.
• If it is possible to resolve the matter over the phone within a reasonable time then the
advice will be free.
• If the specialist thinks that the matter needs a ‘face-to-face’ meeting then this will be
suggested. This meeting can be at your premises, the adviser’s offices or a neutral convenient
location. This meeting will also be free.
• Should the matter be complex requiring significant time, resource or research then the adviser
will provide a full written proposal and quotation. This proposal will be at a discounted rate.
No charges will be made until such proposal is received and agreed.

You should note that this service is an additional and exclusive free service to members who, in the current
economic climate, may need immediate independent financial or legal advice.
More complex matters may be chargeable by our partners in this venture, but no charges will be made until all costs
and services have been clarified and agreed by all parties.
To help us to monitor these services please send any comments, queries, suggestions to:
membersupport@bar.co.uk

Please tear off and keep this card

Financial Support Advice Line

in & Tel: 0207 630 6665
association email: BAR@wellersaccountants.co.uk
with www.wellersaccountants.co.uk
For legal advice see reverse
 Advice Lines
Advice lines will be available from
9:00 a.m. to 5:00 p.m.
MEMBERSHIP
INITIATIVE Monday – Friday (excluding public holidays)

Financial Support Advice Line

0207 630 6665 email: BAR@wellersaccountants.co.uk
Main contacts will be:

Kathleen Parker – Partner: Michael Webb – Manager:

With Wellers for eighteen years and specialises in Michael knows the value of long lasting client
providing strategic advice to her SME clients. relationships; has the technical ability and expertise
Her work includes business reviews, tax planning to respond rapidly to changes in legislation and
and delivering advice for sustainable growth. provide relevant and timely advice to his clients.

Norma Stewart – Partner: Timir Palit – Tax Manager:

Has a broad range of commercial experience and With more than thirty years experience covering a
works with her clients as an integral part of their wide range of corporate and personal tax issues,
business, helping them handle compliance issues as he has the skills to provide practical expertise and
well as identifying fresh opportunities for growth. tailored solutions for his clients.

Legal Support Advice Line

01254 828300 email: linda@backhouses.co.uk
Main contacts will be:

James Backhouse - Director: Stephen Meyerhoff – Solicitor:

Regulatory and compliance matters and advice on Provides employment law advice as well as
O licence issues. commercial advice on contractual disputes
including advising on terms of trading.

Jonathan Backhouse – Director: Barry Prior – Consultant:

Company and commercial matters, including Specialises in goods in transit and liens.
restructuring and business organisation.

Please tear off and keep this card

MEMBERSHIP
INITIATIVE

Legal Support Advice Line MEMBERSHIP

INITIATIVE

Tel: 01254 828300 in &

email: linda@backhouses.co.uk association
www.backhousejones.co.uk with
For financial advice see reverse
 CMG News

Harrow Green wins

information service for Manchester City Council
said: “To move Central Library’s entire collection

major library and archive

is an absolutely massive task and we have many
extremely rare and historic books and archives
that need special care. It is essential that they

relocation project are handled carefully and Harrow Green’s

experienced team are renowned for managing
similar jobs of this size and importance. I am
The major refurbishment of Manchester’s Town Hall complex very pleased to have them on board to help us
is about to begin. This will improve services to the public and with this project and have every confidence
that our collection is in safe hands.”
invest £165million into key civic buildings and spaces over “We are very pleased to be involved with the
the next five years. transformation of Manchester’s Town Hall
complex,” commented John Lord, Manager of
Harrow Green’s Manchester office. “Our extensive

H
arrow Green has been awarded the
prestigious contract for the provision of
decant and relocation services for the
Central Library project in relation to the Town
Hall Complex Redevelopment Programme. The
initial phase will be to remove the entire book
and archive stock to offsite storage to allow for
the major refurbishment to take place.
An exercise to ascertain the linear metreage
of the books, maps and archives found that the
library stock comprises in the region of 4,000
linear metres of archives and 36,000 linear
metres of books on shelves, as well as a wide
range of material stored in chests and cabinets,
such as maps, photographs and microfilms.
The library’s book collection comprises in
excess of a million volumes and is rich in old,
rare and valuable material. It is estimated that
44,000 volumes from the main collection were
published before 1850 and there are many works
from the 17th and 18th centuries plus significant
numbers of even older works, including over 30
from the 15th century. Notable special collections
include the internationally renowned Henry
Watson Music Library (which includes Handel
manuscripts), the Theatre Collection (which
includes over 18,000 playbills) and literary
collections relating to the major local authors
Elizabeth Gaskell and Thomas De Quincey.
Neil MacInnes, head of the library and
experience with library projects, including The
John Rylands University Library, helped us win
this exciting contract, and we are looking
forward to working with the Manchester City
Council project team to ensure Manchester’s
extensive library and archive collections are
cared for during the decant and safely returned
to their new location.”
The move, requiring project management,
specialist handling and relocation of a wide
variety of unique, invaluable and irreplaceable
documents, commenced early in March 2010
with completion due in July. The collection will
be returned on completion of the refurbished
library in 2013/14.

AGS FW London BAR_135x188_eng Hires.pdf 1 2010/01/08 04:58:36 PM

AGS Four Winds,

for moving with peace of mind

� International and Domestic Removals

� 36 years of experience � 125 branches in 75 countries
� Secure storage ��High quality packing material
� Customs clearance and Transit Insurance

AGS Four Winds London has recently moved to new

C world-class facilities to accommodate the growth of its
business in international removals and storage.
M

Y We specialise in short- and long-term storage, and offer this

service at highly competitive rates to the private and
CM
corporate sectors. We are also available for trade storage with
MY the benefit of being conveniently located within the M25 with
reduced transit times.
CY

CMY In view of this expansion, AGS Four Winds London is currently

recruiting people with experience in Business Development
K
and International Move Coordination.

Memb. No: A015

AGS FOUR WINDS LONDON

Unit 1, Trade City Business Park, Cowley Mill Road,
Uxbridge, Middlesex UB8 2DB
Tel: +44 189 520 1595 - Fax: +44 189 520 1581
Email: mario.amato@agsfourwinds.com
AGS, you deserve the best www.agsfourwinds.com

July 2010 Removals & Storage 37

 CMG News

BAR Commercial Moving Group

Golf Tournament
Kindly Sponsored by Basil Fry Insurance Brokers
5 October, 2010

Dear CMG Member

Following the success of the 2009 CMG Golf Day, sponsored
by Basil Fry, this year’s competition has been booked.
The 2010 CMG Golf Day will be held at Staverton Park
Golf Course, Daventry, on 5 October, 2010. The CMG
would like to thank Basil Fry for their continued support.
We are able to field up to 48 golfers on the day.
Prizes will be for 1st, 2nd and 3rd places for CMG members.
Prizes will be awarded for the best placed non-members,
along with a longest drive prize and a nearest the pin prize,
not forgetting the occasional spot prize! PHS Teacrate,
Steel Storage and BAR Services have kindly agreed to
support the event as well.
Those unable to take part in the golf are invited to attend
the evening presentation function, where you will be able
to enjoy the company of fellow commercial movers in a
relaxed atmosphere.
As with last year the format will be an individual and
Stableford competition, using full handicaps, played
within a drawn four-ball.
The organising committee reserve the right to amend the
rules up to the start of play but within the CONGU golf rules.

38 Removals & Storage July 2010

 CMG News

Timetable and costs

The day will run as follows
(times subject to confirmation)

10.15 Players arrive. Tea, coffee and

bacon rolls are served
11.14 First players tee off
19.00 Dinner in a private function room,
where the competition winners
and prizes are presented

Overnight accommodation is available and rooms have been

reserved. The costs below include the cost of the golf, dinner,
prizes and function room. All extras are the responsibility of
the individual.

Package cost
Golf & Dinner £60
Golf, Dinner and B&B £125
Dinner only £30
Golf Buggies £25

The CMG Chairman, National Council and Basil Fry look

forward to welcoming you on the day and to seeing as many
companies from the group as possible represented.

All cheques to be made payable to B.A.R. Cheques must be

received with application. Invoices will be forwarded thereafter.

Send to:
Kevin Mack
Company Moves Ltd
39 Invincible Road
Farnborough
Hants
GU14 7QU

BAR Commercial Moving Group Golf Tournament 2010

Entry Form
Company: Contact Number:

Address: Contact Name:

Cheque Total:

Postcode:

Golf,
Golf & Dinner Dinner
Player Name Handicap and Club Dinner & B&B only Buggy

July 2010 Removals & Storage 39

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 Training News

Training at Ryan’s Removals

B
AR Training Services travel the country
providing operational training directly to
BAR member’s front doors. On 10 and 11
May 2010 BAR Training Services visited Ryan’s
Removals in the West Midlands to carry out a
selection of removal skills training.
The onsite training was split over 1½ days and
included refresher sessions on fragile packing
and vehicle and container loading and unloading.
Although staff had already been trained and
had learnt the necessary skills, Ryan’s Removals
recognised the importance of implementing
regular refresher training for their staff.
Peter Gawthrop delivered the training and
commented: “Many of the staff at Ryan’s
Removals are very experienced in what they
do, but everyone who attended the training got
something out of it and learnt something new
that will help them to carry out their roles.”
Having regular training in place is not only a
criteria for BAR membership it also ensures a
well motivated, professional workforce. As well
as learning the techniques required to carry out
their duties, staff feel valued as the company is
willing to invest money in developing the skills
of its employees.
To find out more about the training available,
please contact BARTS on 01923 699484 or The team at Ryan’s Removals
e-mail training@bar.co.uk.

Roma YMC – European Selling skills

Young Movers Conference testimonials

L
oren Webster attended the 16th European
Young Movers conference in Rome from 20 –
23 May. The aim was to build new contacts
for the group and network with European Young
Movers to drive business towards BAR Young
Movers. She said that the conference was hugely
beneficial with an attendance of 180 delegates.
The European Young Movers conference has
been growing constantly and will be hosted in
La Valletta, Malta next year. “It was a fantastic
opportunity to re-kindle existing business
relationships, extend them even further, meet
new people and learn more about vital topics
for the removals industry in a friendly and
exciting atmosphere,” said Loren. The
conference programme started with a welcome
cocktail party then over two days had a full
agenda of business presentations including:
‘European and national rules regarding
collection of packing material’, by Lorenzo
Allegrucci; ‘Relocation and removal services:
the ultimate partnership for growth,’ by Damien
O’Farrell; ‘IAM’, by Brian Limperopulos and
much more. Social events included trips to
Terrazza Caffarelli, the Colloseum, and an open
bus tour of the city.
Left to right:
Aaro Kouts, KLG
Unigroup UTS;
Loren Webster, BARTS;
Leane Harding,
AGS Fourwinds;
Tom Griffin, AIM
International Moving;
John Morris,
Harrow Green
Loren, who trained us today, was very
friendly, informative and very clear,
answering all of our questions well.
The training was well worth attending.
Leanne East, European Van Lines
A thoroughly enjoyable day which was
both light-hearted and very educational.
Highly recommended.
Jay Finch, MJF Interiors
The course was both informative and
enjoyable, and useful to people at all stages
of their career. Loren was knowledgeable
and informative. Thanks.
Steve Mobley, Armishaws
Very informative and useful, many
thanks Loren.
Paul Stimson, European Van Lines
Very positive, well presented course that
provided good and detailed selling
methods. An all round excellent day.
Alan Beswick, Armishaws
Clear to understand, very useful and
professional advice.
Kevin Crockford, European Van Lines
Most informative. This course is a must
from beginner to refresher.
Andrew Durrant, MJF Interiors

42 Removals & Storage July 2010

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 Training News

Caroline Mason takes on the role Changes in

apprenticeship
of reporter for BAR Young Movers funding

R
ecent reports from the Pearson Research

T
he BAR Young Movers group is currently Institute show a dramatic change in the funding
growing at a fast pace and is continuing available for apprenticeship schemes. £150
to attract more and more members all the million worth of funding has been moved from Train to
time. Due to the high level of interest in the Gain budgets and reallocated to apprenticeships for those
organisation, a post has arisen for a BAR Young who are 19 years and above. This shows a massive
Movers Reporter to keep BAR members and increase with the level of apprenticeship funding for
other interested parties informed of the recent 2010/2011, 50% greater than that of 2009/2010.
activities of the group. Loren Webster has asked It is hoped the extra funding for apprenticeships will
me to take on this role, an opportunity which I encourage organisations to invest in young people, who
happily accepted. can learn a valuable trade and gain a formal qualification.
The role involves keeping R&S readers up For further information on apprenticeships
to date with the Young Movers events and also or funding, please contact BARTS on
all of the interesting plans which the group has 01923 699484 or e-mail training@bar.co.uk
for the future. What started out as a small group
is now gaining momentum, with individuals
across the country, whilst still maintaining a
very loyal following. At the last event overseas
companies also attended which demonstrates
the far reaching appeal of the concept. I look
forward to reporting on the progress of such a
fun and exciting group as it grows from strength
to strength.

Caroline Mason Caroline Mason

John Mason International Ltd

BAR Training Services

Training Available on your premises
The following courses can be delivered on site by our Field Trainer using
our mobile training vehicle:
• Health & Safety awareness • Removals Documentation
MAKING • Manual Handling • Fire Warden Training
TRAINING • Fire Safety Training • Risk Assessment
AFFORDABLE • Induction Training • Fragile Packing - Beginner/Refresher
• Basic/Advanced Packing Skills • Specialist Packing/Piano’s
• Vehicle & Container - Loading • Writing a Winning Tender - NEW!
• Warehousing • Selling Skills
������� • Export Wrapping • Removals Apprenticeship
������ • Commercial & Overseas Training • BTEC in Practical Estimating
��
��������
• Team Leader Training • BTEC in Removals Management
���������
•� Driver CPC •� Train the Trainer
�������� Please visit the BAR Training Services section at www.bar.co.uk
to download a booking form or call us on 01923 699 484
*All courses are subject to change.

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Herts, WD18 0TG.
T: 01923 699484 F: 01923 699481 E: training@bar.co.uk W: www.bar.co.uk

�������������������������������������� ������������������
46 Removals & Storage July 2010
 Training News

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July 2010 Removals & Storage 47

 European News
A level playing
field is all
we ask
I
t seems that the argument about foreign-
owned trucks having free use of the UK’s
road system has been burbling along for
years without any apparent signs of a conclusion.
Now that the UK government is trying to reduce
costs and increase revenue surely the time has
come to clamp down on these operators that
are taking advantage.
We hear statistics that suggest that 80% of
the road traffic in and out of the UK is carried
by European Transport Companies who have
considerable cost advantages that we do not
have, even though the last government did
reduce Road Fund Tax for our bigger trucks
during their term of office.
The problem hardly needs restating however,
for clarity, the problem comes largely from the
UK’s reluctance to charge for the use of its roads;
not a problem our European friends seem too
concerned about. A recent paper prepared by
David Trenchard explains some of the systems
other European countries have for recovering
the costs of operating their road networks:
1. Benelux Vignette which covers Luxembourg,
Belgium, Denmark and The Netherlands – this
has to be purchased and the costs depends on
the number of days spent in the region.
2. In Germany they collect electronically via the
use of the MAUT which records distance travelled
and type of roads used.
3. In Switzerland they use the LSVA – this is a
combination of a daily charge based on vehicle
48 Removals & Storage July 2010
R&S is grateful to FEDEMAC for its contribution to this section
weight and a kilometre travelled charge. This is
achieved though the border agency checking
and recording the odometer reading as the
driver enters Switzerland and then again on
departure from the country and you are charged
a daily rate and a kilometre rate.
4. In France there is a rate charged to use all
the toll motorways.
5. Spain is similar to France where you pay a toll
on the motorways based upon distance travelled.
Encouraging government to change its policy is
largely a numbers game. The more people who
demand action the more likely action is to come.
In the UK we choose to collect our tax revenue
through the fuel tax and road fund licence fees.
This means that we pay higher fuel and road
tax than most of our European neighbours.
Unfortunately most European operators are able
to fill their tanks before leaving the mainland
and, therefore, never need to buy fuel in the UK.
They get all the benefit of free UK roads and pay
nothing to maintain them.
In his paper David makes some suggestions
about how the playing field could be levelled.
He suggests that a simple structure of charging
is developed for example: £5 per day or part of
day when on UK soil plus 10p per kilometre
travelled on UK roads, plus a single £5
administration charge for each journey into the
UK. This fee could be collected by the ferry and
tunnel operators by collecting the odometer
readings when arriving and leaving the country.
Although most UK operators would welcome
such a system it appears not to be quite that
simple.
In a response to David, Simon Chapman,
Chief Economist with the Freight Transport
Association said the FTA agrees that the “…
significant disparity in the level of taxation paid
by UK-based carriers and those continental
operators undertaking activity in Great Britain,”
needs tackling, and that the FTA “supports the
principle of applying a road user charge as a
way of ensuring that foreign carriers contribute
to their costs whilst operating in the UK.” He
did, however, highlight a fundamental problem.
“Under EU competition law, any tax imposed
by a Member State cannot be discriminatory.
A road user charge imposed on foreign vehicles
must also therefore be paid by domestic-based
vehicles. In introducing a user charge, what we
do not want is for the costs of UK-based carriers
to rise as well. Two schemes therefore need to
be introduced in parallel – a road user charge
and a mechanism to compensate UK carriers
through lower taxes elsewhere.”
So, in short, European law prevents the UK
government from charging European visitors
unless UK operators are charged too. This
would, of course, be self defeating unless a
mechanism to compensate UK operators, as
suggested by Mr. Chapman, could be devised.
This would, undoubtedly, be complicated but
surely not beyond the wit of our new government
committed (in fact compelled) to raise extra
revenue in a way that doesn’t send the country
spiraling back into recession.
Encouraging government to change its policy
is largely a numbers game. The more people
who demand action the more likely action is to
come. This, with the obvious benefit of the
need for government to raise revenue, might
just play into UK transport operator’s hands if a
concerted effort is made now. For this reason it
would be helpful for BAR members to write to
their local and European MPs now, putting
forward a cogent argument for imposing a new
system, while the iron is hot. If one company
makes a fuss nothing will happen, but if everyone
does so, action is almost guaranteed. This is not
a time to whinge, surely this is a time to take
positive action and insist that our new government
gets someone else to contribute for a change.
One last thought, although the European law
applies to EU members it does not apply to
non-EU operators. The UK would be perfectly
within its rights to charge whatever fees it
deemed appropriate to truckers arriving from
Norway, Russia, Switzerland, Turkey,
Liechtenstein, et al. A drop in the ocean it might
be, but it’s a start.
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 European News
News Roundup
Electric vehicle
training guide
The Society of Motor Manufacturers and
Traders (SMMT) is developing an industry-
wide electric vehicle technical training
programme. The aim is to deliver a best
practice guide for the sector. Its priority will
be the emergency and breakdown services
and it will involve all interested parties,
including manufacturers, dealers and
technicians. The training programme will set
consistent technical standards to help the
industry and its technology grow safely.
Truck tolls ahead
The BBC’s coverage of the new UK
government’s plans include a note that it
intends to introduce a system of truck tolls to
ensure a “fairer arrangement” for UK hauliers.
It says the government also plans a national
recharging network for electric and plug-in
hybrid vehicles and will stop central
government funding for fixed speed cameras.
The BBC says the truck toll plan is a new
one, not covered in either Tory or Lib-Dem
manifestos.
Operators
need to
push forward
With the country’s political future uncertain,
Glass’s Guide says it is time for operators to
‘push forward’ with positive business decisions.
“There comes a point when a recessional
mindset must give way to a more
entrepreneurial outlook and that time is now
upon us,” warns George Alexander, Chief
Commercial Vehicle Editor at Glass’s.
“Businesses will not want to make the wrong
financial decisions, but it is important to decide
to move forwards.” He worries that operators
may underestimate the risks of running
vehicles “well past” their sell-by dates and
thinks the economy “sufficiently stable to
justify action now.” He implies that with used
vehicles now making better prices, operators
should act to start replacing their older
vehicles or risk missing an opportunity.
50 Removals & Storage July 2010
R&S is grateful to FEDEMAC for
its contribution to this section
The EU should not
set penalties for
lorry drivers
The European Conservatives and Reformists
group (ECR) recently voted against a call from
the European Parliament for the EU to
harmonise penalties for lorry drivers who
break rules on working time, rest periods and
statutory working conditions.
Philip Bradbourn MEP, ECR lead member
on the report, argued that setting fines and
penalties should remain a matter for national
governments. He said, “It may be true that
fines vary from country to country but national
governments should determine the level at
which a fine will act as a deterrent. Road fines
may seem relatively innocuous, however the
EU should not venture any further towards
deciding the penalties that our judicial system
should enforce. The parliament is sending
out a worrying statement of intent.”
Parking sites on the
trans-European
network
Following the conclusion of a pilot project
known as SETPOS (Secure European Truck
Park Operational Services), the European
Commission has released a handbook of best
practices on secure European truck parking.
The project also included investments into four
pilot parking sites on the trans-European
network, serving as a model and encouraging
investors to develop such facilities. The
handbook aims to help truck park operators
develop their sites in line with the required
security standards. It also acts as a focal
point for information for other stakeholders
such as transport operators, drivers, shippers
and national authorities interested in
developing truck parks. In the pilot project, a
secure truck parking site has been built near
Valenciennes (France) and investments to
improve the security of existing rest areas
have been carried out in Wörnitz (Germany),
Ashford (United Kingdom) and Uhrsleben
(Germany).
A web database of parking sites available
along the main European roads has also
been developed: www.truckinform.eu.
Obama sets truck
fuel standards
President Obama has signed a presidential
memorandum on truck fuel use. This directs
the US Department of Transportation’s
National Highway Traffic Safety Administration
(NHTSA) and the US Environmental Protection
Agency (EPA) to jointly issue the nation’s first
fuel economy and greenhouse gas emissions
standards on new medium- and heavy-duty
trucks. The NHTSA and EPA must issue a
final rule by 30 July, 2011 and it is to cover
2014 models. Obama told both agencies to
find ways to make better use of existing ideas
to cut fossil fuel use and emissions. He is
quoted as saying that big artics might cut
emissions by 20% and fuel use by 25% using
existing technologies. The gases used in air
conditioning can affect greenhouse gases
without necessarily affecting fuel use, says
the White House.
Unease at
Immigration Bill
Peter Cullum, Head of International Affairs
with the Road Haulage Association (RHA),
has spoken of the organisation’s concern over
the proposed Immigration Bill.
The draft bill is designed to help simplify
the existing legislation, but Mr Cullum has
reportedly said the proposals do not “reflect
the real world.” In particular, he has singled
out the proposed regulations that would
require anyone in a supply chain to provide
freight data for 12 months.
According to Roadway magazine, he said,
“Despite numerous submissions from
professional bodies, the Home Office appears
not to understand that drivers have no access
to, or detailed knowledge of, their cargo. Drivers
risk being scapegoated.”
He added, “80% of trucks crossing the
channel are foreign, their owners are not likely
to have the same laws and getting information
from consignees may be problematic. This
appears to be legislation to scare people and
may increase operators’ vulnerability.”

Do you have any news?
If you have please send it to: The Editor, Steve Jordan, Removals & Storage, The Words Workshop Ltd, 26 Swanwick Lane, Broughton, Milton Keynes, Bucks MK10 9LD
Tel: 01908 695500 Fax: 01908 690099 Email: rands@thewordsworkshop.co.uk
Calderon urges end
to trucking dispute
While visiting Washington, Felipe Calderon,
the Mexican President said that Mexico and
the US must “work toward” solving the dispute
between the two nations over allowing
Mexican trucks access to US roads, according
to Transport Topics online. As part of the
North American Free Trade Agreement that
took effect in 1994, the US agreed to let
Mexican trucks travel freely through the
country under a pilot program started under
the Bush administration. With about 80% of
Mexican exports going to the US, Calderon
says cross-border trucking is vital to trade
EU wins ‘mobile roaming
charges’ battle against
telecoms giants
F
EDEMAC has advised R&S that telecoms
giants suffered defeat on 8 June after the
European Court of Justice (ECJ) ruled that
the European Commission was right to set
price caps on mobile roaming charges. The
court decided that the EU’s roaming regulation
was legally sound, fair for protecting consumers
and did not infringe the sovereignty of member
states, because roaming is a cross-border
phenomenon that needed a common response.
(Vodafone, Telefónica, Orange, and T-Mobile
originally filed a lawsuit at the UK High Court
in September 2007, claiming that the EU’s
roaming regulation was not only too harsh
but also did not have a legal basis.)
The ECJ’s ruling also sets the scene for an
EU clampdown on the costs of mobile phone
usage, including calls, downloads and texts.
In late May, EU Digital Agenda Commissioner
Neelie Kroes heaped criticism on Europe’s
between the two countries. In March 2009,
Congress banned Mexican trucks from
delivering goods in the US on road safety
grounds.
Agreement on
Intelligent Transport
Systems (ITS)
European national governments and members
of the European parliament have agreed
laws covering the use of Intelligent Transport
Systems. The aim is to “accelerate and
coordinate deployment of interoperable ITS
in road transport.”
A recent ruling
means that the EU
was right to try to cap
the cost of mobile
roaming charges
fragmented telecoms market, accusing firms
of failing to meet EU rules aimed at lowering
call rates.
In addition to yesterday’s ruling, the European
Commission is studying new measures to bring
down the price of cross-border calls, including
the possibility of introducing ceilings on data
roaming. The Commission also aims to
eliminate price differences between national
calls and roaming calls by 2015.
UK Conservative MEP Giles Chichester, whose
efforts were supported by FEDEMAC, issued a
statement praising the ruling: “This is welcome
news, particularly as we approach the summer
period when most of us take holidays abroad.
The legislation that we passed is designed to
ensure an end to ‘roaming bill shocks’ - where
users are charged exorbitant rates for using
their mobile phones abroad when either
receiving or making calls.”
European News
Carriage of
dangerous goods
rules replaced
By Backhouse Jones Solicitors
A
fter its six month transitional period, the
2009 version of The European Agreement
concerning the International Carriage of
Dangerous Goods by Road (ADR) is bringing big
changes to the syllabus for training providers.
One of the most significant changes is the new
instructions in writing, a four-page generic
document supplied by the carrier (previously
the consignor’s responsibility). This four-page
document must be kept readily available in the
cab. Rather than reflect the main languages of
origin, transit and destination, the instructions
must now be written in the languages best
understood by the vehicle crew, which must be
done before the journey begins. There has been
much confusion over the new instructions and
operators have expressed concerns over
additional training costs at a time of economic
difficulties.
Other notable changes include:
• A provision for ‘Excepted Quantities’ which
provides certain exemptions for dangerous
goods in small quantities;
• The requirement for an Environmentally
Hazardous Substances Mark. This is required
for substances which meet the criteria for
environmentally hazardous substances (aquatic
pollutants). A transitional period has been
provided until December 31, 2010;
• Requirement to detail the tunnel restriction
code in documentation unless it is known
beforehand that the dangerous goods do not
pass through a tunnel with restrictions;
• Specific requirements for mobile explosive
manufacturing units.
Training must be provided prior to taking on
responsibilities.
The Driving Standards Agency has now
approved a new syllabus and it is now available
to training providers who have updated their
materials to incorporate the release of the
Carriage of Dangerous Goods and Use of
Transportable Pressure Equipment Regulations
2009.
The new syllabus has seen a new three-day
basic course being developed, which will not be
introduced until later in 2010 due to difficulties
with the online database capability.
Instructions in
writing must now
be carried in the
cabs of vehicles
transporting
dangerous goods
July 2010 Removals & Storage 51
 Letters
Send your letters to: The Editor, Steve Jordan, Removals & Storage,
The Words Workshop Ltd, 26 Swanwick Lane, Broughton, Milton Keynes, Bucks MK10 9LD
Tel: 01908 695500 Fax: 01908 690099 Email: rands@thewordsworkshop.co.uk
More views on
standards-based membership
Dear Sir
Compulsory BAR Standards Introduction
We wish to express our very real concerns at
the compulsory introduction of the above project.
Notwithstanding the additional costs and
paperwork involved, we feel that the 40% of
BAR membership, who we are told already have
these necessary standards, are attempting to
drag the remaining 60% after them and they
fail to understand that there are justifiable
reasons why we have not already applied and
have no wish to.
On only one previous occasion, surrounded
as we are by fields of sugar beet and potatoes,
has a request for standards been made to us
and yet we still undertake removal and storage
work with our local Area Health Authority.
At our last Area meeting, we were told that
80% of standards are already covered by the
existing BAR Code of Practice and that other
members have withdrawn from similar
membership standard schemes when it was
realised that these were of no noticeable benefit
to them.
We further have no desire to lose our very
special and individually designed customer
services by strictly adhering to “The Manual” in
the corner of the office which non-BAR members
may already operate with.
We would also question whether our
Association fully understands what effect
compulsory standards is likely to have on the
flow of new membership applications as we
believe that the largest portion of new applicants
are small family businesses such as ourselves,
as are the majority of the existing membership.
If this project goes ahead, we will be left with
no option but to resign our BAR membership
after more than 60 consecutive years. Can it
really be that Aberystwyth Removals and
ourselves are the only members who do not
want their Association taken away from them
in this way?
David Barnes
Jeremy Barnes
Julian Barnes
Barnes of Lincoln Limited
52 Removals & Storage July 2010
Dear Sir
BAR Standards Implementation
As a small family business we wish to express
in the strongest possible terms our concern
over the new BAR Rules. It would appear that
these have no commercial value for us but will
vastly increase costs and involve a lengthy
paper trail.
Any benefit would seem to be for City based
companies only. We in the rural areas of the
country tend to have 90% domestic clients and
in our case half of our area is in the North Sea
and the remaining half is open countryside. Even
so, we manage to secure work for the NHS and
local Education Department without needing
any special conditions. We have no wish to lose
our independence or our relationship with our
customers by having to adhere to more
complicated standards which do not appear to
add anything to the service currently provided.
Another very relevant point is that the general
public do no know, or seem to be particularly
interested in standards. Indeed the public do
not seem to be aware of BAR at all. I have yet
to meet a client who was well informed about
BAR. Your new website looks lovely and very
expensive, but is actually totally invisible on the
Web. If you search (as I have done) using the
normal words such as ‘removals’ or ‘house
moving’ etc. it does not come up. Only if a search
is made for BAR or removal associations does
it appear, and who on earth searches for a
removal association?
The OFT Code was supposed to put us above
‘non-professional’ companies, yet BSEN is
attainable by anyone. If we had BSEN we would
not need BAR. In view of all this we feel that if
this goes ahead we will have no option but to
resign after more than 30 years membership.
We would be most interested to hear your
views on this letter.
Andrew Goodwin
Goodwins of Lincolnshire Limited
Professional,
helpful and
honest
The e-mail below was received at Head Office
praising the BAR member that he employed to
move his household effects.
Subject: Thanks
Choosing a removals firm is not easy: it’s
not something many of us do that often,
and it requires a large degree of trust. The
previous time we moved we happened to
use a BAR member for a modest local move
many years ago, and were pleased with
the result.
Just recently we moved with an
enormous amount of furniture and effects
going into storage and a lot to dump or to
be shredded. I searched the BAR directory
and all your members who I asked were
unfailingly professional, helpful and
honest. I hope that we would have been
happy with any of them but I have to say
the one we chose, Wallington Removals,
was excellent.
So at a time when any idiot who can hire
a van can set up to do removals, please do
keep up the good work: maintaining and
monitoring your code of practice,
inspecting, training and developing your
members and hence reassuring customers
of BAR members and giving us more
confidence in the professional end of
your sector.
Kind regards, Stephen
Dr. Stephen E. Tarling
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WORLDWIDE
TRADE SERVICE

OVERSEAS
REMOVER

Advance
Payment
Guaranteed

Memb No: E003

� Rates Available for Household Goods, � Competitive Rates

Cars, Effects � Fast turnaround for booked delivery
- Groupage, FCL & LCL vehicles - 300m from North Circular
� Regular Consolidations to Major Destinations Rd at IKEA corner
� Online and Email Shipment Tracking

TRADE SHIPPING
CALL 020 8324 2044
BAR Membership No: E003

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London Head Office: 4 Hannah Close, Great Central Way, London NW10 0UX � Tel: 0208 324 2044 � Fax: 0208 324 2045
 People News

New start closeness of our industry and the BAR. Within

less than 48 hours I was getting phone calls
from trade friends and past competitors asking
By Bob Willett, if what they had heard was true, and was there
anything that they could do, and thankfully I
Whittle Movers Ltd. had offers of help and support.
One of these calls led me to accepting the
position of Director of Business Moving with
the Whittle group, apart from being very
thankful for this offer it was a privilege to step
into the role left behind by the retirement of
David Bunting some two years earlier, someone
that I had known and respected for many years.
The thought that I had to continue and grow the
Business Relocation Division that David had set
up many years ago, from a desk in the corner to
what is now a very well run division with offices
in the Midlands and the South, was always
going to be a challenge.
It was refreshing to know that even in these
tough trading conditions when a lot of other
companies are cutting back, Whittles had taken
Steve Webber, left, and Bob Willett the decision to invest in the Business Relocation
Division of the company and expand it.
The highlight for me was that within days of
achieved a lot. One of the first changes to be
made was to update all of our brochures and
sales aids, then due to our PAS 126 not being
upgraded to the new BS 8522 Standard we had
to get re-assessed. We have also been exor
certified and become a Chas accredited
contractor. We are now working on obtaining
ISO14001 and possible Investors in People
along with revamping our website.
We have also set up a partnership with hi-
design, a design and fit out company in the
Midlands, so we can now not only carry out the
relocation, we can also design, fit out and even
supply new furniture for the client.
Owing to the large number of schools that are
moving we have also formed a partnership with
a charity called Education for All, so once we
have moved all the paperwork, etc. into the new
school we now offer to send all the unwanted
desks, chairs and books to schools in Africa and
India. Once the furniture has arrived in the new
school we set up links between the two schools
so that they can keep in touch with each other.
I feel honoured to head up such a loyal and
motivated team as we have in our head office

W
hen we were told that after working
for the same company for 40 years
that I and Steve Webber who had
also worked there for 27 years were going to
be made redundant, I thought that my world
had collapsed. Due to the present economic
climate no one was taking on staff and my age
was against me. But then I had forgotten the
accepting this position I was asked by my MD,
Jim Morris, if I thought that it would help me if
he took on Steve as well, to which I of course said
yes, as we had worked together for a long time.
Steve has now become the Business Development
Manger for the South working as part of the
team which is already set up in the North.
Since joining in February I feel that we have
in Preston. So with our already strong client
base, and the numerous loyal clients that followed
us, we feel confident that with the market
already showing signs of improvement we will
be well placed to succeed in what has been a
tough market for many of us.
For further details you can contact me at
bwillett@whittle.co.uk.

New appointment for Sabrina de Castro

The Euro Group

T
he Euro Group are delighted to and agent liaison worldwide.
announce the promotion of Sabrina de Tony Tickner, Managing Director of The
Castro to International Manager of Euro Group said, “Sabrina has proven to be
EuroUSA France. a very capable team member, Sabrina’s
Sabrina joined EuroUSA France as an customer orientated approach and
International coordinator in 2008 after enthusiasm has been the driving force
completing her studies at the University behind the continued development of our
Belo Horizonte Brazil. As international Paris office, I am extremely pleased to
manager Sabrina will be responsible for announce Sabrina’s promotion to
the daily management of the Paris office international manager.”
Backhouse advert quarter page APRIL 2010:Backhouse advert 22/4/10 16:22 Page 1

specialists in transport law

We know transport
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tel: + 44 (0) 1254 828 300 email: Jennifer@backhouses.co.uk

July 2010 Removals & Storage 55

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Public transport – not an option
By WALLY WHINGER
Can you think of any subjects for our
grumpy old man to get his teeth into?
You can email him at:
david@thewordsworkshop.co.uk
O
ne of the few benefits of living to my great
age is that the government provides me
with a free bus pass. I’ve had it for nearly
two years now and never used it other than on
one occasion as ID when I was challenged by a
short-sighted shop assistant in the local off-
licence. But last week was different: I’d been in
hospital for an operation on my right hand,
so driving was off limits for a couple of weeks
which made getting to work, or anywhere else
for that matter something of a challenge - an
ideal opportunity to take advantage of my free
travel card.
It takes me about twenty minutes to drive the
12 miles to the office in Milton Keynes but the
shortest bus journey takes over an hour and
involves having to walk over a mile at either
end, meaning the return trip would take over
three hours. Also someone seems to have
worked out the timetable in a way that makes
it impossible for me to leave home or arrive at
work at anything like the normal time, effectively
making the journey even longer. I looked at
using the railways but decided changing trains
three times and paying more than the taxi fare
for the privilege wasn’t an option. In the end I
decided trying to use public transport was far
too much hassle and decided to work from
Last month’s competition was obviously way too hard as, although there were plenty of guesses, nobody worked out that it
was Adrian Starling from Steel Storage Europe – oh, of course it was. It’s easy now isn’t it? This time it’s much easier. The
picture isn’t distorted at all. And here’s a clue: it’s a chap and he’s playing golf. A giveaway! The R&S office is preparing for
e-mail overload as you all rush to enter.
Answers to Steve@thewordsworkshop.co.uk
And another thing ...
home instead.
Okay, I live in a semi rural area and I guess
I’ve been spoilt by always having a car to get
around in, but away from the big cities public
transport is a joke in the UK and it’s about time
somebody did something about it. I remember
John Prescott talking about an ‘integrated
transport policy’ back in 1997 – I wonder what
happened to that?
Back in the 1950s when only the well-to-do
could afford a car, public transport was much
better and relatively cheaper than it is today.
With so many people using it the economics
of running local transport services probably
made more commercial sense in those days.
But with all the talk about reducing carbon
emissions and the government bleating on
about how we should all stop using our cars
there is an opportunity for someone with a bit
of imagination and entrepreneurial spirit to
make a killing.
People can’t use a service that doesn’t
exist. Somebody needs to look carefully at
public transport and come up with a plan that
makes it a real alternative to the private car. At
present for many would-be travellers it isn’t -
even for those lucky enough to have a free
bus pass.
Solution to June’s puzzle
July 2010 Removals & Storage 57

The Coalition – what it
means for employers
By Backhouse Jones
T
he new coalition government promises to
bring change, revolution and law reform.
The Coalition Agreement drawn up by the
Conservatives and Liberal Democrats sets out
the key pledges and proposals for the next 18
months. It does lack detail as it was only pieced
together over a number of days rather than the
years of development both party’s individual
manifestos have had.
As for employment issues, the agreement
states: “We will review employment and
workplace laws, for employers and employees, to
ensure they maximise flexibility for both parties
while protecting fairness and providing the
competitive environment required for enterprise
to thrive.”
This is a rather general statement and shows
that there will still be some further agreements
to be made regarding Employment Law. Below
are a few examples of how certain issues will
progress under the coalition
National Insurance
The coalition has compromised and employees
are set to pay 1% more in National Insurance
from April next year raising £3bn for the Treasury,
but employers will be exempt. The compromise
over the so called ‘jobs tax’ is expected to have
been made in order to help the Lib Dems achieve
their tax goal of exempting income tax for
those earning less than £10,000. This will be
hard to achieve as it is estimated to cost £17bn.
Agency Worker Regulations
Prior to the election the Conservatives stated an
intention to review the proposed Agency Workers
Regulations, in particular, the 12 week qualifying
period for agency workers to be given the same
basic working and employment conditions as if
they had been directly recruited by the hiring
organisation.
Business immigration
The Coalition has agreed that there will be an
annual limit on the number of non-EU economic
migrants admitted to live and work in the UK.
The mechanism for implementing this limit has
not been agreed, but will have to be built into
the points-based business immigration system.
Default retirement age
The Coalition Agreement includes an agreement
to phase out the Default Retirement Age (DRA)
and to hold a review to set the date at which
the state pension age will start to rise to 66
(however this is not likely to be earlier than
2016 for men and 2020 for women). The decision
to phase out the DRA, rather than abolish it
The Coalition
immediately, will allow the government more
time to consult with stakeholders on the issue.
The Queen’s Speech also announced the
Pensions and Savings Bill, which will legislate
for the phasing out of the DRA and set a
timetable for raising the state pension age,
depending on the outcome of a review.
Limiting the application of the
Working Time Directive (WTD)
The coalition government plans to be a “positive
participant” in the EU. However, this is balanced
by the agreement that there should be no further
transfer of sovereignty or powers over the next
parliament. In particular the government
proposes to work to limit the application of the
WTD in the United Kingdom, although how this
will work in practice is unclear.
Equality Act
The Equality Act was one of the last pieces of
legislation to receive Royal Assent and it has been
the most talked about employment development
of the last 12 months. However, the coalition has
not indicated how it intends to proceed with the
act. The Conservatives had said that they would
review some sections and certain provisions
may be vulnerable to being scrapped altogether
depending on whether the Lib Dems agree.
July 2010 Removals & Storage 59
 Granero International
Relocations
in Brazil
It is surprising just how differently the removals industry operates depending on
country, culture and religion. Following May’s Afghanistan removals feature, this
month Granero International helps R&S look at the ins and outs of the relocations market in Brazil …
G
ranero International was established in
1967 as Granero Transports in São Paulo
as a domestic moving company. It grew
quickly and by 1978 boasted four branches across
four states of Brazil. It began its international
operations in 1985, mainly to the Brazilian
Ministry of Foreign Affairs and Brazilian Military,
before G-Inter was created in 2003 to coordinate
all international operations over Brazil and
Latin America.
Today Granero Transports has 53 branches
across Brazil. The company completed over
15,000 domestic moves last year, whilst G-Inter
operated over 3,000 moves in and out of Brazil,
as well as intra-Latin America.
Renato Lima, Director of G-Inter said that
Brazil’s removals market is divided into roughly
45% private moves, 30% office industrial moves
and 25% corporate. As far as industrial and
corporate moves are concerned, Renato said
that the government is keen to establish
business and industry in areas of the country
60 Removals & Storage July 2010
other than São Paulo and Rio de Janeiro, where
50% of the industrial and commercial activities
are concentrated. “We face a fiscal war between
cities, even in the same metro-area, competing
to receive investments. Some offer free land
while others give a tax advantage.” These
government incentives mean that companies
rarely stay put for longer than five years as they
look for the next best offer.
In a country of 180 million inhabitants spread
over more than 4,000 cities, the number of
private moves is reasonably modest. The
majority are local moves within the major cities
as a result of increased earnings and therefore
a desire for more sizeable homes. Renato said
that another form of private domestic moves is
retired people moving to northeast Brazil
where there is sunshine all year round. Here
temperatures never get lower than 20˚ Celsuis.
Brazil’s international market is guided by
foreign multinationals established in the country
as well as Brazilian multinational companies
 Granero International

established abroad. For this reason you would

be forgiven for thinking that companies based
here would have been hit just as hard by the
“ Port expenses
economic crisis as the UK. However, it would and demurrage
seem that the Brazilian government managed
to halt any drastic disasters through reducing
are often more
taxes for industry. As a result the internal market expensive than the
reacted very well. actual transport,
The automotive industry, for example, sold
3.14 million new cars in Brazil in 2009, a number delivery and
only achieved once before by the country. The unpacking!”
electronics industry also flourished, selling 12%
Renato Lima
more than the previous year. Because of this,
even though Brazil’s external markets may have
suffered, the internal markets ensured that
the Brazilian economy remained stable. This necessity as is Tax Payer ID (CPF) and a Brazilian
generated a lot of repatriations and new moves ID. Renato said, “Many companies established
to Brazil helping the country flourish further. in Brazil, or individuals who frequently visit
G-Inter in particular managed quite well Brazil, dispatch shipments without paperwork.
during what was a testing period for many in the This just leads to their goods being stocked at
removals industry with 95% of its international port for months on end while they pay charges
moves being corporate. Renato said, “The amounting to more than the move itself.”
Brazilian companies that were exporting within So as the rest of the world prepares to mend
the construction, iron and petroleum related the damage done by the economic crisis it would
industries to Asia and Africa covered, if not seem that industry in Brazil is booming. And
increased, our international moving market while they may have differing beaurocracy to
which compensated for the drop in work from that of the UK, the removals industry, as far as
the US and Europe. Before this happened we had corporate moves into Brazil is concerned, is
very few moves to Africa and Asia. Now this has ripe for the picking.
become a strategic market for us.”
For a country which only became a democracy
20 years ago, this survival strategy for the
economic crisis is rather impressive. However,
Renato said that there is still much in the way
of beaurocracy when it comes to international
moves. “Resident visas, clearance of household
goods along with poor infrastructure of the port,
roads and railways can lead to problems if cargo
is not packed and documented correctly,” he said.
“Customs clearance in Brazil takes about 15
working days,” Renato continued. “Port expenses
and demurrage are often more expensive than
the actual transport, delivery and unpacking!”
This along with the huge distance often involved
makes the prices for moves to certain destinations
in Brazil not cost effective, even in a domestic
move situation. As an example, a move from
Rio to Manaus, capital of Amazonas, is more
expensive than a move from Rio to any European
capital.
So how can companies with contracts to move
people to Brazil ensure that the move goes as
smoothly as possible? Renato provided a run
down of things to consider:
1. Only dispatch shipment once we, or your
Brazilian agent, confirms we have the paperwork
for customs clearance;
2. Make a detailed inventory; electrical appliances
must state brand, model and serial numbers, etc;
3. Pay attention to the consignment instructions
we send detailing needs as far as the appearance
of the shipper’s name and, if relevant, their
Brazilian tax payer ID;
4. Talk to us prior to packing. We can then help
clarify the customs clearance process and
answer any questions.
European citizens do not need a visa to visit
Then and now - Top: Pedro Granero, company founder, with one of the company’s first trucks;
Brazil, however this is not the case when trying Bottom: Tatiane Rios dos Santos (driver) pictured with company directors Marchelo Fonsi and Renato Lima
to clear household goods through customs. When 20% of the company’s drivers are women
moving items to Brazil a resident visa is a

July 2010 Removals & Storage 61

 Capital Gains Tax
Second home owners subject
to new capital gains tax rates
A CGT is payable to the
fter much speculation prior to the budget,
and worries that the rate for Capital
Gains Tax might rocket to 40% or perhaps
even more, the reality announced in the June
budget, although painful of course, was not as
bad as had been feared.
However, changes to Capital Gains Tax (CGT)
announced by the new Conservative/Liberal
Democrat coalition government in their budget
will undoubtedly significantly impact investors
and second home owners paying higher rate
income tax. The changes leave basic rate
taxpayers paying the old rate of 18%, with higher
rate taxpayers having to find 28% to pay their
CGT bills.
CGT is payable to the profit realised on the
sale of an asset that was previously purchased
at a lower price. The most common assets are
stocks, bonds and property. Principal private
residence relief (relief we all enjoy from CGT on
the our main homes) will not be affected,
meaning that for most owner occupiers the
change in CGT rates will have little or no effect.
However, some owners who have occupied
their property for only part of their period of
ownership will face an increased tax bill when
they come to sell. If you are in this position you
62 Removals & Storage July 2010
profit realised on the
sale of an asset that
was purchased at a
lower price. The most
common assets
are stocks, bonds
and property.
would be wise to contact your accountant well
in advance of making any decision to sell.
Norma Stewart of Wellers Accountants
commented “Although the rate is far lower
than the 40% or 50% that it had been widely
feared CGT would be increased to, the change
in the rate came into effect immediately after
the budget rather than at the start of the new
tax year next April which is unprecedented. It
had been widely predicted that any change
would not be taking effect until April of 2011.”
“The amount you can make on selling assets
such as shares or property before paying this
tax remains frozen at £10,100. This annual
exemption is available to each person, so couples
can make £20,200 before paying CGT if the
assets are in both names. The limit will also be
subject to indexation in future years. This would
be fairer as it increases the base cost of the asset
in line with inflation over the holding period.”
The move is not likely to have much negative
impact on the UK property market as investors
were left with no time to sell off their buy-to-let
properties before the new tax rate was introduced.
Any increase in the level of tax to be paid as a
result of a sale is not likely to be welcomed
however and might influence some property
owners to hang on to property for a while longer.
The Chancellor also announced recently that
holiday lets would be classed as business assets
for CGT, reversing a change introduced by the
previous government.
Finally, properties ancillary to a main
residence such as granny flats, outbuildings
and development land will also be under close
scrutiny. People with these assets need to take
advice to establish if they can be treated as part
of the main house.
Anyone wishing to contact Wellers to ask about
CGT or any other financial matters may do so
by visiting www.wellersaccountants.co.uk.
July 2010 Removals & Storage 63
 Diary Dates

Diary Dates
BOARD, COUNCIL AND BAR AREA MEETINGS 2010 Southern Area
COMMITTEE MEETINGS 2010 Contact Peter Doman: 01372 385985
Kent Area peterd@basilfry.co.uk
Board of Directors Contact Tom Bourne: TomB@uts-bournes.co.uk October 20 12.30pm Venue TBA
September 15
December 1 East Anglia Area Western Area
Contact Andrew Pearson: 01362 853777 Contact Ria Russell: 01278 447099
Executive Committee September 14 - September 14 -
September 6 - October 12 - Speaker to be advised or general meeting for
November 24 - November 9 - current issues.
November 9 -
National Council New Met Area Possible skittles and fireworks evening at
October 12 - Contact Darren House: 01932 253737 Middlezoy. (To be confirmed dependent on
September 14 - numbers and venue confirmation.)
Overseas Group ‘Hog Roast’ evening kindly hosted by
October 13 - Anglo Pacific at their premises: West Midlands Area
Anglo Pacific, 5/9 Willen Field Road Contact Sarah Pargeter: 01384 377786
Commercial Moving Group London NW10 7BQ.
October 14 - BAR SCOTTISH AREA
North West Area MEETINGS 2010
Contact Annette Harris: 0161 653 4455
Contact Phil Stewart: 01786 448383
Yorkshire Area Meetings will be held at:
Contact Graham Puddephatt: Hilcroft Hotel, Whitburn
grahamp@reason-global.com September 14 -
September 15 - Venue TBA November 9 -
November 17 - Venue TBA

East Midlands Area

Contact Jayne Cliffe: 01778 394291
Meetings will be held at:
The Haycock Hotel, Wansford
September 15 7.00pm
November 17 7.00pm

Do you have any diary dates?

E-mail them to rands@thewordsworkshop.co.uk

Feature Schedule 2010

Every month Removals & Storage includes a number of feature items.
These are planned well in advance to allow members of and suppliers
to the industry to join in. Here’s what’s coming up.

August 2010: Canary Islands September 2010: Dubai

E-mail us on any of the topics mentioned, or with anything you wish to say, at
rands@thewordsworkshop.co.uk or phone Charlotte Freestone on 01908 695500.

64 Removals & Storage July 2010

 Memberships

BAR Memberships July 2010

Registered: Applications:
The following members have registered: BAR has received the following applications for:
National Group National Group
Arnold & Self Removals Pers Removals Ltd
Memb No: A113 Rowlandson House
10 Wandle Way 289-293 Ballards Lane
Mitcham Finchley
Surrey London
CR4 4NB N12 8NP
Tel: 0208 401 8778 Tel: 0845 603 5527
Web: www.arnoldself.com Web: www.persremovals.co.uk
Monarch Movers Ltd Additional Trading Name
Memb No: M099
Simply Ship Preston an ATN of Movers
Kings Oak
International (Europe) Ltd
Clay Tye Road
Memb No: M095
Upminster
Essex Resignations:
RM14 3PL BAR is sorry to lose the membership of the
Tel: 0170 825 1000 following companies whilst thanking them for
Web: www.monarch-movers.com their past support:

Office Moving International Ltd National Group

Memb No: O022
Howard Kent Removals & Storage
Willesden Freight Terminal
Memb No: K003
Channel Gate Road
London International Associate
NW10 6UQ L.S.A Packers & Forwarders Ltd
Tel: 0203 188 3001 Memb No: L303
Web: www.officemovinginternational.co.uk
Liquidation:
Scotts of Somerset
Memb No: S115 International Associate
Unit W, Creech Business Park D.J Hanley Removals & Storage
Mill Lane Memb No: H010
Taunton
Somerset
TA3 5PX
Tel: 0182 344 2222
Web: www.scottsofsomerset.co.uk
International Associate
Premier International Movers
Memb No: P313
Nucleo Empresarial Da Abrunheira
Pavilhao 15 Zona Poente
Soa Pedro De Penaferrim
Sintra, Lisbon
2710-670
Portugal
Tel: 00351 219 151 502
Web: www.premiereinternationalmovers.com

Any member wishing to make any

comment regarding an application
should do so in writing to BAR Head
Office within 21 days of receipt of
this notification.
Details of membership applications
in process may also be found on the
BAR website: www.bar.co.uk

July 2010 Removals & Storage 65

 TRADE SERVICES

Channel Islands Ireland Scotland/Europe

Scotland and Islands

Daily trade service to and from the Channel Islands Established 1990

�� Packing services �������������������������������������

�� Origin and destination
services
��������������������������
�� Local storage �������������������������������������������
�� International groupage ����������������������
services
�����������������������������
�� Export packing services
��������������������������
���������������������������
Tel: 01489 581 063 or 01489 579 997
Email: channel.islands@pickfords.com
www.pickfords.com
PO19

Isle of Man North West

Sweden and Scandinavia

��������
�����������
���������������������
���������������������������������������������
������������
�������������������������������
������������������������

66 Removals & Storage July 2010

 TRADE SERVICES

France

France &
Switzerland
• Weekly services and competitive rates
H081

• Tranship & Hoist services available

• Collection from your To download ou
depot or clients www.hamiltonsr r tariffs visit:
emova
residence available Username:Trad ls.co.uk
Password: Ham6 e
62

H A M I LTO N S
N AT I O N A L & I N T E R N AT I O N A L R E M O VA L S
Contact our European department on 01379 851074
trade@hamiltonsremovals.co.uk

Germany and Austria Austria Eastern Europe

WH HUMPHREY & SON LTD Eastern Europe

Weekly shuttle service

Full, part and return loads
Weekly Groupage Service Poland, Hungary, Bulgaria
Austria, Slovenia, Croatia
Full origin and destination Romania, Czech Republic
services available.
German speaking staff
Contact Chris
Contact Darrel or Justin T: 020 88035151
Tel: 0208 144 0734 • Fax: 0844 770 7111 F: 020 88074141
E: Europe@ryansmove.com
Email: Darrelb@humphreys-moving.com

Italy

ITALY
• Regular runs to all areas • Full or part loads
TRADE • Receiving depot 10mins from M25 J5 ...or we collect
ROUTES • All deliveries and collections carried out by our own crews
TO
Phone Paul for advice and genuine delivery/collection times
paul@bearsbyremovals.co.uk
-AND OF
COURSE FRANCE EN
ROUTE 01732 358900 ‘WHEN SERVICE MATTERS’
Switzerland Cyprus and Malta

� Weekly Services to
North and Southern Cyprus, Malta,
Egypt, Israel, Dubai, Morocco,
Canary Islands, Lebanon and Tunisia.

Contact Darrel or Justin

Tel: 0208 144 0734 • Fax: 0844 770 7111
Email: Darrelb@humphreys-moving.com

July 2010 Removals & Storage 67

 TRADE SERVICES

Spain United Arab Emirates

Purely The Balearics, No Bull! WEEKLY

��������
�������
Weekly Scheduled Service, Containerised Storage Depots
Holder of Spanish Transport Licence
for our Tranship vehicles ��������
Unrivaled Infrastructure in Mallorca, Menorca & Ibiza
Excellent Rates, Payment in Euros or GBP accepted
�����
UK Office: 01843 585055, sales@webbsremovals.com
Mallorca Office: 0034 971 693566, webbs@spain.cc
������
Trade website: www.william-worldwide-webb.com

REGULAR

�����
Regular Trade
�������� Services to
���������������������������������
�����������������������������������������������������
�������������������������������������������� ������ UNITED ARAB
��������������������
����������������������������������������������������� ������ EMIRATES
Dubai, Sharjah
and Abu Dhabi
OVERSEAS
REMOVER

Advance
Payment
Guaranteed

Full & part loads Memb No: GO13

Call Stuart, Sami or Jeremy on

01432 377477
fax: 01432 279894
email: shipping@gbliners.com
�����������������
����������������� ������������� Caribbean

����������������������������
������������������������������

Cyprus

Regular Trade
Services to
SOUTHERN
CYPRUS
& all other major
destinations
OVERSEAS
REMOVER

Advance
Payment
Guaranteed

Full & part loads Memb No: GO13

Call Stuart, Sami or Jeremy on

01432 377477
fax: 01432 279894
email: shipping@gbliners.com

68 Removals & Storage July 2010

 TRADE SERVICES

South America Australia and New Zealand

To Australia &
Trade services to and from Panama,Costa Rica,Puerto Rico Honduras,Dominican
Republic, El Salvador Ecudor Guatamala,colombia
Nicaragua./Brazil,argentina,peru,chile,bolivia, venezuala, mexico,
paraquay,uruguay.

LCL, groupage and full container services to central and south america. Paima, fidi
New Zealand
,IAM, Bar. Warehouse receiving 6.30am-9.30pm saturdays 6.30am-4.00pm. ����������������������������������
Tel: +44 (0)1902 714555
Fax: +44 (0)1902 427837
Atlantis Overseas Removals
Email: gary@burkebros.co.uk Receiving Birmingham
Burke Bros Moving Group, Burke Bros Trading Estate, Fox's Lane, Wolverhampton, and Leeds
West Midlands. WV1 1PA
������ john@atlantisltd.co.uk
������ 01132 789191
������������0121 451 1588

Worldwide China South Africa

������������
Trade Rates �����������������
��������������������������������������
to Europe �����������������������������
������������������������������������������
Regular Services to all Major ����������������������
Destinations Worldwide
Receiving in Windsor & Stourbridge ������������������������ Training
Contact Mike, Chris or Steve on ����������������������������
01633 488 100 ���������������������������
trade@fox-moving.com
������������������
��������������������������

G&R Advert 60x60mm:Layout 1 20/10/08 16

Piano Specialists Trailer Hire

TRAILER HIRE
THE PIANO From car trailers to 3200 cubic feet
stepframes, 8 container �����������
SPECIALISTS
curtainsiders unsignwritten haulage
������������
A family run business, Est. in 1968.

available too. (UK and Europe).

��������������
LOCAL MOVING • WORLDWIDE SHIPPING www.tradestorage.co.uk/trailers
��������
WEEKLY EUROPEAN SERVICE ������������������������
020 8795 4838 or 01793 731696
Recommended by the worlds finest piano manufacturers,
������������������������
auctioneers, music colleges & academies.
�������������������������������������������
Computers and Internet �����������������������������������
������������������������
�������������������������
Mem. No G005
�������������������������������������������
100 BOLLO LANE, CHISWICK, LONDON W4 5LX �����������������������������������������
Tel: +44 (0) 20 8994 9733 Fax: +44 (0) 20 8995 0855 ��������������������������������
Email: info@gandrremovals.co.uk www.gandrremovals.co.uk
���������������������������
���������������������������

External Elevators

July 2010 Removals & Storage 69

 TRADE SERVICES
Strip Ad Trade Services:Layout 1 12/5/10 12:55 Page 1
Trade Storage

Cadogan Tate® Trade Services www.cadogantate.com

TRADE STORAGE – Please call Alan Carpenter 0208 963 3905

Depots in LONDON NW10 – WOKINGHAM (M4) – OXFORD (M40)
Secure alarmed warehouses – helpful flexible service - competitive rates�
EXTERNAL ELEVATOR – Please call Alan Carpenter 0208 963 3905
External access up to 6 th floor – no stair/lift work. Includes Operator & Equipment.
Immediate payback in saved time & money.
EUROPEAN GROUPAGE – Please call Stuart Ashe 0118 989 5500
Fortnightly air-ride satellite tracked service between London, Paris, Geneva & Côte d’Azur.
Fine Art service available. Trade rates.

www.tradestorage.co.uk Warehouse Containers

We are not a removal company or

your competitor, you are our clients
on which our business depends.
They say that imitation is a form of
flattery - but there is only one
Trade Storage Limited.
sales@tradestorage.co.uk
London or Swindon
0208 795 4838 or 01793 731696

How do you find the

right person for the job?
Advertise your job vacancies in
Removals & Storage magazine
“I would highly recommend R&S magazine to any
Removal Company wishing to advertise their job vacancies.
I cannot praise the classified team highly enough for their
professonalism, pro-activeness, skill and design capabilites.
If all our suppliers were out of the same mould, and achieved
the same results for us, our professional working life would be
made a great deal easier!”
Mina Patel, Bishop’s Move

Call Marianne Lee on:

01908 695500
or email: marianne@thewordsworkshop.co.uk

70 Removals & Storage July 2010

 ADVERTISING RATES

Journal of the British Association of Removers

ADVERTISING RATES
1st January 2010

DISPLAY AD RATES* (per insertion) 1–6 Insertions 7–12 Insertions

Members/Affiliates Non-Members Members/Affiliates Non-Members

Full Colour Full Page £745 £928 £707 £886

Half Page £470 £583 £434 £547
Quarter Page £279 £350 £266 £335
Mono Full page £473 £593 £434 £542
Half Page £343 £429 £308 £386
Quarter Page £220 £276 £208 £260
Inside Front Cover £886 £1110 £849 £1066
Outside Back Cover £955 £1157 £905 £1129
Front Cover (full colour, per single insertion) £964 £1190

DISPLAY AND CLASSIFIED AD MECHANICAL DATA (height x width)

Full Page: Half Page: Quarter Page: Front Cover:
Trim 297mm x 210mm Horizontal 135mm x 188mm Horizontal 66mm x 188mm Trim 210mm x 210mm
Bleed 303mm x 216mm Vertical 272mm x 92mm Vertical 135mm x 92mm Bleed 210mm x 213mm

CLASSIFIED RATES* MECHANICAL SPEC

All advertisements to be supplied in eps format
Situations Vacant £2.15 per word (min 15 words)
(CMYK, 300dpi) with fonts and pictures embedded or
Sales and Wants £2.15 per word (min 10 words) as a high resolution PDF (Acrobat Distiller settings can
Boxed Ad £26.50 (per single column cm) be supplied on requ est). Please send on CD (with a
(Picture £16 extra) printed colour copy for checking layout)**
to the address below, or by email:
Box Number £26.50 marianne@thewordsworkshop.co.uk
Loose Inserts £278 per 1,000
(per A4 sheets supplied) GUARANTEED POSITIONS
All guaranteed positions, excluding front cover, inside
Half Page Mono £509 front cover and outside back cover, are charged at
Half Page Colour £614 normal rates plus 20% and are subject to availability.
Quarter Page Mono £422
ENQUIRIES
Quarter Page Colour £500 All enquiries to:
TRADE RATES* Marianne Lee,
The Words Workshop,
Trade notices are booked per unit or multiples thereof, 26 Swanwick Lane,
and run for a minimum of 12 months. Broughton,
One unit measures 30mm x 1 column (60mm) Milton Keynes, MK10 9LD.
1 unit mono £391 per annum Tel: 01908 695500
Email: marianne@thewordsworkshop.co.uk
1 unit colour £508 per annum
COPY DATE PLEASE NOTE:
All rates shown cover the cost of advert insertion only.
10th of the preceding month
Advertisers should provide their own advertising
artwork. Removals & Storage can generate new or
amend existing artwork for an additional charge.
All advertising must be paid for in advance by credit card.

* All prices are subject to VAT at the current rate.

** If no colour print is supplied, The Words Workshop cannot accept responsibility for the correct reproduction of the advertisement.
Removals and Storage is produced by The Words Workshop on behalf of The British Association of Removers.
All display rates shown are per single insertion, based on singular or series bookings for editions of R&S within 12 calendar months.

July 2010 Removals & Storage 71

 CLASSIFIEDS

Classified For Sale

Advertising
Charges DUE TO FLEET
RE-ORGANIZATION WE HAVE
All classified advertisements should be booked no later than the 10th THE FOLLOWING EXCELLENT
and received no later than the 15th of the month preceding publication.
VEHICLES FOR SALE
For all advertising enquiries please contact:
Marianne Lee at The Words Workshop, 2003 Renault Midlum 7.5t
marianne@the wordsworkshop.co.uk 3 x container Chelmer Body, t/away t/lift, air suspension, weight monitor,
26 Swanwick Lane, Broughton, Milton Keynes MK10 9LD fully alarmed, Global Cab spec, in first class condition 139,620km
Tel: 01908 695500 Fax: 01908 690099
2007 Renault Mascott 6.5t
Rates 3 x container Curtainsider, new curtains, t/away t/lift,
Situations Vacant £2.15 per word (min 15 words) hi spec cab, in first class condition 109,576km
For Sale and Wanted ads £2.15 per word (min 10 words)
Tel: 07976 967 878
Boxed Ad (Semi-Display) £26.50 per single column centimetre
(Please note all lineage & semi-display ads are set by R&S in house style) E-mail: info@rbsteel.co.uk
Half Page Mono £509
Half Page Colour £614
Quarter Page Mono £422 2009 BOECKER JUNIOR
Quarter Page Colour
Box Number
£501
+£26.50 FURNITURE-LIFT
All charges are plus VAT. 18 metre reach, 250kg capacity
Box Numbers Trailer mounted, Honda engine,
Replies to Box Number advertisements should be sent to: All conceivable extras
The Advertiser £19,000 + Vat
Box no. (XYZ)
Tel: 07976 967 878
The British Association of Removers
E-mail: info@tradehireservices.co.uk
Tangent House, 62 Exchange Road, Watford, Herts WD18 0TG

Situations Vacant
In line with the Sex Discrimination Act, all positions are open to male Are You Looking To Sell?
and female applicants.
We are looking to buy good quality household moving and storage
Vehicles companies in London and the home counties.
Purchasers of a vehicle advertised in Removals & Storage should satisfy
themselves that the payload/volume is suitable for the purpose for which Please call 07933 123 123
they intend to use it. in full confidence for a quick decision.

Situations Vacant

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72 Removals & Storage July 2010

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 CLASSIFIEDS

The Words Workshop ...

moving is our business
W hen it comes to writing it’s important to get things spot on. Whether it’s a
newsletter, an article for a magazine, the words on your website, or an advert
for the Removals & Storage, it’s important that you get the message just right.
Steve Jordan, our managing director, has worked in the moving business for over
thirty years and is a familiar face to many in the industry – he is also the editor of
this magazine. Steve’s long experience both as a moving man and a copywriter
has enabled him to assemble a team of writers that really know how the moving
business works - and that means we are in a unique position to provide the
right words for your business.
So, if you’re wracking your brains trying to think of a catchy story that will
get you in the news, want to start a newsletter but don’t have the time, or
simply hate writing - give us a call, we’ll be happy to help.

Call: +44 (0) 1908 695500

or visit: www.thewordsworkshop.co.uk
The Words Workshop
26 Swanwick Lane
Broughton, Milton Keynes
The right words for your business United Kingdom MK10 9LD

FIND THE BOOK YOUR

RIGHT PERSON CLASSIFIED
FOR THE JOB QUARTER PAGE
ADVERTISEMENT

MONO:
£422
FOR

COLOUR:
£501
FOR

Advertise your job vacancies in

Removals & Storage magazine
Call Marianne Lee on: Contact Marianne Lee
01908 695500 Tel:01908 695500 Fax:01908 690099
Email:marianne@thewordsworkshop.co.uk
or email: marianne@thewordsworkshop.co.uk

July 2010 Removals & Storage 73

 CLASSIFIEDS

BOOK YOUR
CLASSIFIED
QUARTER PAGE
VEHICLE
SALES
ADVERTISEMENT
OFFER!
MONO: THIS FOR SALE

£422
Make and Model
FOR +VAT
SPACE
Marsden Vanplan
X container,
new MOT to June
XXXX,

PLUS
full service history
XXXXXkm.
Feature, feature,
feature,

PICTURE
feature, feature,
feature,

COLOUR:
feature, feature,
feature,

FOR
LEZ compliant.
Asking price

£501 £188
ONLY
Contact XXXX XX
XX
Phone and em
FOR +VAT ail address

+VAT
Contact Marianne Lee
Tel:01908 695500 Fax:01908 690099 Contact Marianne Lee
Email:marianne@thewordsworkshop.co.uk Tel:01908 695500 Fax:01908 690099
Email:marianne@thewordsworkshop.co.uk

Order additional copies of R&S

R&S is published monthly and costs only £48 a year for
UK companies and £72 a year for Overseas companies.
You may order as many copies as you wish.
Please send your order with payment to:
British Association of Removers,
Tangent House,
62 Exchange Road,
Watford,
Herts WD18 0TG
England.

Please send copies of Removals & Storage to: I enclose a cheque for
Name made payable to: The British Association of Removers
Company
Address I wish to pay by debit/credit card (not Amex)
Card number

Postcode
Tel no Expiry date MM/YY
email Security code

74 Removals & Storage July 2010

 Jack of all trade
Those of you who don’t yet
use our trade groupage
shipping services obviously
don’t know Jack.
You can rely on Anglo Pacific to handle your
customers’ goods with care. We’ve been in
the business for 30 years and offer frequent
sailings on all routes to major destinations
worldwide.

We’ll arrange shipment on the vessel

promised and nominate reliable FIDI agents
at destination. With depots in London,
Manchester and Glasgow we offer a
competitive solution wherever you are located.

At Anglo Pacific we understand your business

and will ensure that your goods are handled
professionally from start to finish.
Jack Dorrington
Visit our website or simply call Jack and his Trade Manager
team and get in the know.

Memb No: A026

Our Services
◆ Continuous receiving in London, Manchester and Glasgow
◆ Worldwide LCL, FCL and airfreight services
◆ Regular groupage services to Australasia, North America, South Africa, S.E. Asia, Dubai, Cyprus
◆ On-line sailing schedule updates and shipment tracking

FREEPHONE 0800 707 6093

Or visit us at www.anglopacific.co.uk. London, Manchester, Glasgow