Name: Bhavika Soni

Roll no.: 111

Std.: TY-BBI Div: B

Topic: E-Banking: An Overview

Guide: Dr. Sonali Deoigirikar

Co-ordinator: Mr. Milind Saraf

Guide signature. Coordinator signature

Objectives of the Project:
 To understand the concept of E-Banking in India
 To analyse the importance, functions, advantages & limitations of E-Banking
 To analyse technology innovations by Indian Banks
 To understand the challenges to E-Banking in India
 To understand E-Banking strategies to overcome the problems
 To analyse the present E-Banking scenario concerned with ATM, Internet Banking,
Mobile Banking, Credit & Debit Card, Fund transfer & other E-Banking services
 To analyse the trend of E-Banking with the help of Primary data

Chapters to be included:

Chapter 1 : Introduction
i. History
ii. Indian E-Banking Scenario
iii. Features
iv. Types
v. Advantages
vi. Disadvantages
vii. Advent of E-Banking
viii. Levels of Services
ix. Main Facilities
x. Challenges to E-Banking in India
xi. Strategies to overcome the problems
Chapter 2 : E-Banking services provided by SBI
Chapter 3 Review of Literature
Chapter 4 : Research Methodology
i. Introduction
ii. Objectives of the study
iii. Hypothesis
iv. Research Design
v. Sample Design
Chapter 5 : Analysis & Interpretation of Data
Chapter 6 : Finding & Conclusions
Chapter 7 : Bibliography
Chapter 8 : Annexure
Questionnaire on “Perception of customers towards E-banking”
Kindly fill the questionnaire to the most suitable answer possible, which will help me to
collect Primary data for my Project work for semester VI.

Section1
1 Name: 2 Email:
3 Age: Below 18- 25- 35-44 45-54 55-64 Above 64
18 24 34
4 Profession:
Student Business
Housewife Service
Professional
Section 2
Sr.No. Question
1. Do you have Yes No
knowledge on
E-Banking?
2. Do you use E- Yes No
Banking?
3. How often do you use Daily Weekly Monthly Never
E-Banking?
4. Which Bank you SBI ICICI HDFC AXIS OTHER
prefer?
5. Which of the Phone Internet Mobile Debit
following E-Banking Banking Banking Banking Card
Services you are
aware of?
6. Do you feel E- Yes No
Banking System of
the bank is Customer
friendly?
7. Do you think it saves Yes No
time?
8. Do you think E- Yes No
Banking is safe?
9. How banks provide Via E-mail Brochure’s Others
E-Banking Details to SMS
you?
10. Do you trust the Yes No
security of
E-Banking services?
11. Do you think Human Yes No
contact is Important
for banking services?
12. What is the main Waiting Distance Opening Quality of
disadvantage of time Service
Visiting bank branch?
13. Why do you avail of Privacy Easy Saves Convenience 24*7 Others
E-Banking? to use Time Business
hours
14. Have you ever visited Yes No
your Bank branch
since you Started
using E-Banking?
15. Are you satisfied Yes No
with using E-
Banking?