( 8 marks )

Part 1.
For question 1 to 3, write your answer on NOT MORE THAN THREE WORDS.

1. In the hotel, Encik Adnan works as _______________________________________

2. Encik Adnan has to take care of the safety of both the _________________________
___________________________________ of the hotel.
3. The areas which the security personnel patrol are the corridors and _______________
_______________________

For question 4 and 6, write your answer in NOT MORE THAN FIVE WORDS.

Keep money and valuables properly

4._______________________________________
_
Lock room safe
Ways to Prevent Thefts in
Hotel Rooms 5._______________________________________
_
Remove key card from slot

6._______________________________________
_

For question 7 and 8, circle the correct answer.

7. The security personnel ensure fire safety, mainly by…

A. running fire drills.
B. checking fire equipment regularly.
C. reminding gests to take their valuables with them.

8. The main responsibility of the unit headed by Encik Zakaria is to …

A. maintain discipline.
B. stay alert for any situation
C. ensure the safety of guests.
 ( 6 marks )
Part 11
For questions 9 and 10, circle the correct answer.

9. Mr. Jacobs opened a café mainly because….

A. he loves food.
B. he has taken a culinary course.
C. restaurant business makes money.

10. What types of boss is Mr.Jacobs?

A. Daring.
B. Lenient.
C. Passionate.

For questions 11 and 12, choose one letter A to F from the box below to complete each
sentence.

A. staffing.
B. leadership.
C. food quality.
D. cooking skills.
E. public relation.
F. customer service

11. Mr.Jacobs is concerned that his cafe may fail because he has a problem with

12. Not telling guests that food will be late is an example of poor

For question 13 and 14, circle the correct answer.

13. Mr.Jacobs and his wife are most concerned about hygiene…
A. of the staffs.
B. of the premises.
C. in the food preparation.

14. What is the main focus of the interview?

A. Mr Jacobs’ café business.
B. Mr Jacobs’ cooking skills.
C. Mr Jacobs’ favourite eating-place.
 (6 marks )
Part 111
For question 15 to 20, write your answer in NOT MORE THAN FIVE WORDS.

15. In the long run, consuming too much sugar can lead to _________________________
_____________________________________________________________________

16. As a precaution, the speaker advises parents to _______________________________

_____________________________________________________________________

17. From November 10 till November 16 the country is promoting __________________

_____________________________________________________________________

18. If employees wish to participate, employers should give them ___________________

_____________________________________________________________________

19. Einstein and Mozart were able to do well because they _________________________
_____________________________________________________________________

20. People who love what they do, usually _____________________________________

_____________________________________________________________________