Management Process and Organization Behaviour

14) The human information processing approach that goes

1) Who coined the word “PODSCRB” to describe the beyond input –output analysis and that which attempt to
functions of management? obtain measures of events between input and output stages
A) Peter Drucker B) Luther Gulick C) Joseph Massie is _________
2) As managers to higher levels skills is increasingly A) Lens Model
needed ? B) The cognitive Approach
A) Human Skills B) Conceptual Skills C) The process Tracing Approach
C) Technical Skills D) Communication D) None of the above
Skills
3) Management is _________
A) A science B) An art C) Neither A) & B) 15) The theory of leadership which asserts the “ leaders are
D) Both A) & B) born not made “
4) Board of directors are in the ______ level of A) Situation Leadership theory B) Greatman theory
management in a company C) Behavior theory D) Managerial Grid theory
A) Top B) Lower C) Middle D) None of the
above 16) In which type of counseling the client himself is
5) When management is reviewed as a process which is first facilitated to come up with his own answer to his problems .
function performed by a manager ? A) Directive Counseling B) Non directive Counseling
A) Directing B) Staffing C) Participative Counseling D) In all of the above
C) Planning D) Communicating
6) Span of management refers to 17) Which stimulates performance?
A) The level of management B) Controlling the A) Mild Stress B) Conflict
power of manager C) Frustration D) None of above
C) Style of management D) The number of subordinates
reporting 18) _______ is a supportive and nurturing relationship
to manager. between an expect and a novice.
7) The function of the management that pertains to A) Counseling B) Mentoring
recruitment, selection training and development and C) Both A and B D) Neither A nor B
appraisal of personnel is called________
A) Planning B) Staffing 19. The process of making individual aware that the present
C) Controlling D) Coordinating behaviour is inappropriate, inadequate and unsuitable to the
changing demands of the present situation is called:
8) Budgeting is a __________ technique A) Refreezing B) Unfreezing
A) Motivational B) planning C) Changing D) Internalizing
C) Coordinating D) Control
20. Measuring and comparing actual results against
9) Id, ego and super ego are associate with theory of standards is done in
personality A) Planning B) Directing
A) Type theory B) Intrapsychic theory C) Organizing D) Controlling
C) Trait theory D) Self Theory
21. Which is not a determinant of personality?
10) Which is not a stage of Sigmund Freud’s four stages of A) Heredity B) People we interact with
personality C) Culture D) None of the above
A) Oral stage B) Genital stage
C) Adolescence stage D) Phallic stage 22. Who is considered as the father of Modern theory of
General and Industrial Management?
11) Immaturity to Maturity theory was propounded by A) Henry Fayol B) Peter Drucker
A) Chris Argyris B) Erikson C) Oliver Sheldon D) Abraham Maslow
C) Sigmund Freud D) Carl jung
23. Identify a factor external to an organization
12) One’s belief that what happens is either within one’s A) Managerial B) Operational Changes
control or beyond one’s control is conceptualized by C) Technological Change D) Process Change
A) Self Esteem concept B) Machiavellianism concept
C) Self Monitoring concept D) Locus of control concept 24. Which is not a barrier for effective communication in an
organization.
13) In which model of decision making the decision will be A) Feedback B) Semantic distortion
completely rational in the means ends sense C) Unclearified D) Inattention
A) Social Model
B) Judgment Heuristic model 25. The cognitive process by which man makes his own
C) Simons Bounded rationality model meaning of world around him is called ______
D) Economic Rationality Model A) Learning B) Perception
C) Conception D) Sensation
 37. “Work is as natural as play or rest” says which theory of
26. _______ are evaluative statements either favourable or motivation?
unfavourable concerning the objects, people or events A) Theory X
A) Values B) Beliefs B) Theory Y
C) Attitudes D) Ethics C) Victor Vroom’s Theory
D) Maslow’s Theory
27. Unpleasant consequence contingent upon the occurrence
of an undesirable behaviour is called 38. “Valance” is a variable of which theory
A) Positive reinforcement B) Negative reinforcement A) Maslow’s Theory
C) Punishment D) Extinction B) Herzberg’s Theory
C) Victor Vroom’s theory
28. The tendency of judging the person entirely on the basis D) Mc Clelland’s theory
of a single trait is called:
A) Stereotyping B) Halo effect 39. ______ leader does not lead but leaves the group
C) Expectancy D) Projection entirely to itself
A) Autocratic B) Democratic
29. The area which is known to oneself but unknown to C) Laissez-faire D) Paternalistic
other in JOHARI window, is called
A) Public Area B) Blind Area 40. Changes are induced in an organization by ______
C) Private Area D) Dark Area A) Internal Forces B) External Forces
C) Neither A) not B) D) Both A) and B)
30. Perceptual Selectivity is not dependent on
A) Closure B) Intensity Part B = 2 marks
C) Novelty &Familiarity D) Learning
41. According to _____ theory ______ are thin, long and
31. Honesty and courage are examples of ____ Values. poorly developed physically.
A) Aesthetic B) Instrumental A) Sheldon’s Physiognomy, Endomorph
C) Terminal D) Theoretical B) Carl Jung, Mesomorph
C) Sheldon’s Physiognomy, Ectomorph
32. Relatively permanent change in behaviour as a result of D) Carl Jung, Extroverts.
experience is called:
A) Attitude B) Value 42. Which theory of personality uses “reinforcement and
C) Motive D) Learning punishment” approach in understanding personality?
A) Self Theory B) Type Theory
33. Stimulating people to action to accomplish desired goals C) Trait theory D) Social learning theory.
is called
A) Encouraging B) Counselling 43. According to school of thought, management functions
C) Mentoring D) Motivating has been divided into 2 categories, they are:
1) Administrative Management
34. Ivan Pavlov, a Russian psychologist developed _______ 2) Functional Management
theory based on his experiments to teach dog to salivate in 3) Professional Management
response to the ringing of a bell. 4) Operative Management
A) Classical Conditioning Theory A) 1) and 4) B) 1) and 2) C) 2) and 3) D) 3) and 4)
B) Operant Conditioning Theory
C) Cognitive Learning Theory 44. Last step of planning process involves:
D) Social Learning Theory A) Formulation of action programs
B) Reviewing the planning Process
35. Reinforcement schedule in which the desirable C) Establishing the sequence of activities
behaviour is reinforced every time it occurs and the D) Evaluating the alternative courses.
reinforcement is immediate is called:
A) Fixed interval schedule 45. The Highest Level Need of Maslow’s Need Hierarchy
B) Variable interval schedule theory of motivation is _____
C) Fixed ratio Schedule A) Social Needs B) Esteem Needs
D) Continuous reinforcement schedule C) Self-Actualization Needs D) Safety Need

36. “ Hygiene Factors” and “Motivators” are the elements in
which theory of motivation.
A) Mc Gregor’s Theory X and Theory Y
B) Maslow’s Need Hierarchy theory
C) Herzberg’s Theory
D) Mc Clelland’s Need for Achievement Theory.
46. Machiavellianism refers to an individual’s ______
A) Propensity to manipulate people for solving his interest
B) Propensity to assume or avoid risk
C) propensity to adjust himself with external situation
D) Propensity to take on challenging tasks.
47. ______ refers to the tendency of the people to see their
own traits in other people
A) Halo Effect B) Expectancy
C) Stereotyping D) Projection 57. Division of work into component activities and
establishment of structural relationships to secure co-
48. Identify the technical activities of management ordination is coming under ______ function of management.
according Henry Fayol: A) Planning B) Organizing
A) Planning organizing and Command C) Directing D) Controlling
B) Protection of Property
C) Buying, Selling and Exchange 58. Grape-vine is a form of _____ communication in an
D) Production, Manufacture and adaptation organization
A) Downward Communication
49. Thinking which is highly private and uses symbols that B) Upward Communication
have very personal meaning is called ______ C) Non Verbal Communications
A) Convergent Thinking B) Divergent Thinking D) Informal communications
C) Autistic Thinking D) Lateral Thinking
59. Human Skill involves
50. Stimulus serves as a cue for a person to emit the 1) Empathy
response in _______ 2) Objectivity
A) Classical Conditioning B)Cognitive theory of Learning 3) Teaching Skill
C) Social Learning Theory D) Operant Conditioning 4) Intelligence
5) Integrity
51. ______ is applied to reduce undesirable behaviour,
especially when such behaviours were previously rewarded A) 1), 2) and 3) B) 4) and 5)
A) Positive Reinforcement C) 3), 4) and 5) D) All the above
B) Negative reinforcement
C) Extinction 60. _____ and ______ are tinged with
D) Punishment A) Motivation and perceptions
B) Learning and attitudes
52. In Vroom’s Expectancy theory _______ refers to the C) Value and learning
relationship between performance and reward D) Values and attitudes
A) Instrumentality B) Valance
C) Expectancy D) Hygiene factor Part C = 4 marks

53. ______ the reinforcement is administered only upon the 61. Motivational Programmes to improve a person’s
completion of a given number of desirable responses behaviour are:
A) Fixed Interval Schedule 1) Pay incentive plans
B) Variable Interval Schedule 2) Job enrichment
C) Fixed Ratio Schedule 3) Job specification
D) Variable Ratio Schedule 4) Management by Objective
5) Need for affiliation
54. According to _______ and ________ “Personnel, A) 1), 2) and 4) B) 1), 2) and 3)
counseling is defined as discussion of an emotional problem C) 2), 3) and 4) D) 3), 4) and 5)
with an employee, with the general objective of reducing it
so that performance is maintained at adequate level or even 62. Identify the correct sequence of steps in Mentoring
improved upon. A) Initiation, Assimilation, Progression and Integration
A) Keith Davis & James Gibbon B) Initiation, Progression, Integration and Assimilation
B) Louis A Allen & Peter Drucker C) Initiation, Integration, Assimilation and Progression
C) Gosh & Ghorpade D) Initiation, Progression, Assimilation and Integration.
D) Theo Haimann & B.J.Prasantham
63. Steps in decision cycle are:
55. Giving subordinates authority and responsibility to carry 1) Diagnose
out tasks is known as ______ 2) Establish
A) Span of Management 3) Monitor
B) Delegation 4) Define
C) Transfer of Power 5) Appraise
D) Division of Work 6) Specify
7) Choose
56. ____ represents the rational component of the 8) Develop
personality as per Sigmund Freud’s Intrapsychic theory of 9) Implement
personality. A) 1), 2), 3), 4), 5), 6), 7), 8) and 9)
A) ID B) Ego B) 3), 2), 1), 5), 4), 6), 8), 7) and 9)
C) Super Ego D) None C) 3), 4), 6), 1), 8), 2), 5), 7) and 9)
D)5), 6), 7), 1), 2), 3), 4), 8) and 9)

64. Match the following

Set A b) Stimulus serves as a cue for person to emit the response
a) Endomorph c) Individuals learn by observing the models whom they
b) Mesomorph admire.
c) Ectomorph d) A change in stimulus elicits a particular response
Set B
1) shy but brilliant Set B
2) Jovial, affectionate and loves fine food 1) Classical Conditioning
3) Found of muscular activity 2) Operant Conditioning
A) a)- 1), b)- 2) and c)- 3) 3) Cognitive Theory
B) a)- 2), b)- 1) and c)- 3) 4) Social Learning Theory
C) a)- 3), b)- 1) and c)- 2) A) a)-4), b)-1), c)-3) and d)-2)
D) a)- 2), b)- 3) and c)- 1) B) a)-3), b)-2), c)-1) and d)-4)
C) a)-3), b)-1), c)-4) and d)-2)
65. Match the following: D) a)-3), b)-2), c)-4) and d)-1)
Set A
a) Psychoanalytic theory 69. Identify the correct sequence of activities given below:
b) Type theory a) Motivating
c) Trait theory b) Organizing
d) Social learning theory c) Directing
Set B d) Controlling
1) Carl Jung e) Planning
2) Sigmund Freud f) Staffing
3) Albert Bandura
4) Gordon Allport A) e), f), b), c), a) and d)
A) a)- 2), b)- 1), c)- 4), d)- 3) B) e), b), f), a), c) and d)
B) a)- 3), b)- 2), c)- 1), d)- 4) C) e), b), c), f), a) and d)
C) a)- 2), b)- 3), c)- 4), d)- 1) D) e), b), f), c), a) and d)
D) a)- 2), b)- 4), c)- 1), d)- 3)
70. Given below are the various stages in creative thinking.
66. Match the following Identify the correct sequence
Set A a) Evaluation
a) Valance b) Incubation
b) Motivators c) Revision
c) Security d) Preparation
d) Need for Power A) d), b), a) and c) B) b), c), d) and a)
Set B C) d), a), b) and c) D) b), d), a) and c)
1) Mc Clelland
2) Maslow 71. Say True or False:
3) Vroom 1) In the circle network, an individual converses with the
4) Herzberg person on his right or left, but not with any other member of
the group
A) a)-4), b)-1), c)-2) and d)-3) 2) In free circle group the entire members converse freely
B) a)-2), b)-4), c)-1 and d)-3) with all other members
C) a)-3), b)-4), c)-2) and d)-1) 3) The wheel network, popularly referred to as democratic
D) a)-3), b)-2), c)-4) and d)-1) situation
67. Determine the correct sequence in the below mentioned 4) In wheel network the member does not normally
steps in planning process communicate with one another.
a) Establishing the sequence of activities ] A) All are true
b) Evaluating alternative courses B) All are false
c) Reviewing the planning process C) 1), 2), 4) are true and 3) is false
d) Selecting the best D) 1), 2), 3) are true and 4) is false
e) Formulation of action programmes
72. Match the following
A) b), d), c), a) and e) B) b), d), a), e) and c) Set A
C) c), b), d), e) and a) D) b), d), e), a) and c) a) managers attempt to satisfies
b) decision will be completely rational
68. Match the following: c) model drawn from psychology
d) Consideration of alternatives solutions in sequential
Set A manner
Set B
a) Learning is the outcome of deliberate thinking about the 1) Economic Rationality model
problem 2) Simon’s Bounded Rationality model
 3) Judgmental Heuristics model
4) Social model
A) a)-2, b) -1), c)- 4) and d)- 3)
B) a)-2, b) -1), c)- 3) and d)- 2)
C) a)-1, b) -3), c)- 4) and d)- 2)
D) a)-2, b)- 4), c)- 3) and d)- 1)

73. Match the following

Set A
a) Appearance, communication and Behaviour
b) Physical, social and organizational setting
c) Needs, values, experience and attitude
Set B
1) Characteristic of the perceiver
2) Characteristic of the perceived
3) Characteristic of the situation
A) a)- 1), b)- 2) and c)- 3)
B) a)- 2), b)- 3) and c)- 1)
C) a)- 2), b)- 1) and c)- 3)
D) a)- 1), b)- 3) and c)- 2)

74. According to Jung personality has four dimensions.

A) Thinking, Intention, Intuition and Sensation.
B) Thinking, Feeling, Intention, Sensation.
C) Intention, Intuition, Thinking, Feeling
D) Thinking, Feeling, Sensation, Intuition