DECEMBER 2015 P/ID 77509/PMBJ/

PMB1J/PMBSL

Time : Three hours Maximum : 100 marks

PART A — (5 × 6 = 30 marks)
Answer any FIVE questions.

1. Define HRM and bring out its scope.

2. What do you mean by the term Job description

and Job specification? Explain.

3. What are the various sources of recruitment?

Explain.

4. Selection is considered to be a "decision making

process" – Discuss

5. Explain various disciplinary action penalities.

6. Bring out and explain the objectives of promotion.

7. Define job evaluation. Explain its objectives.

8. Define industrial health. How is it important for

employees? Explain.
 PART B — (5 × 10 = 50 marks)
Answer any FIVE questions.

9. Discuss the different roles of a HRD manager.

10. Write an essay on the evolution of HRM.

11. Discuss the nature and scope of HR planning.

12. Define Promotion and what are the various basis

and methods of promotion? Explain.

13. Write a short notes on:

(a) Transfer

(b) Demotion

(c) Separation

(d) Promotion.

14. Discuss the managerial and supervisory

performance appraisal practices followed in Indian
Industry.

15. Define stress. What are the main causes? Explain.

16. Explain the significance of safety audit.

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 PART C — (20 marks)
Compulsory.
17. Hotel Mangalore Private Ltd.
Hotel Mangalore Private Ltd, is located in
Hampankatta, Mangalore. It is 1 km from
Mangalore railway station. Though started about
2 years ago, it is now attracting business
customers throughout the country. Mr.R.K.
Shetty, who has served in five star hotels in
Mumbai and Chennai, wants to make it the
number one hotel in Mangalore.
The staff and employees of this hotel are recruited
locally. Since most of them do not have experience
working in five star hotels, they do not have the
attitudes and skills to deal with the hotels
customers. In contrary, the supervisory staff are
qualified and having a degree in hotel
Management and have undergone intensive
training in five star hotels in Mumbai, before
joining Hotel Mangalore. However, their
assistants in the front office, lobby, restaurant,
kitchen and housekeeping, do not have any formal
training in their respective jobs. The supervisory
staffs therefore finds it difficult to give them
suitable instructions. The employees and staff are
not of the standard expected of them from the
business customers, who compares the service at
hotel Mangalore with other five star hotels of late,
there have been increasing number of complaints
about general cleanliness, housekeeping, room
service and service at the restaurant.

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Mr.Shetty has called a number of meetings with
departmental heads and supervisory staff. They
recommended a formal training programme for
staff and employees of the hotel. It was therefore
agreed that suitable training be given to the staff
and employees. However, the supervisory staff do
not wish to relieve the staff during working hours
and the staff are not willing to attend the training
programme after working hours.
You have been appointed as management
consultant for Hotel Mangalore and have been
asked to give a comprehensive training plan for
the employees, stating the needs, duration of the
training, contents, methodology, resource persons,
and a formal appraisal method to evaluate the
effectiveness of the training programme.
Questions:
(a) How will you make a comprehensive training
plan for all the staff who needs training?
(b) What would the contents of the training
programme be?
(c) How will you assess the training needs?
(d) How will you motivate the staff to attend the
training programme?
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