From: Pool-ID, AGAIndia (185-PID) on behalf of CustomerConnect (185-NPM)

Sent: Wednesday, September 19, 2018 9:35 PM

To: Manmohan Mehta
Cc: customerconnect@autohangar.com; priti.upadhyay@autohangarindia.com;
pradeep.kavtar@autohangarindia.com
Subject: Kind Attention : Mr. Manmohan Mehta (C250CDI) MH04EX611

Dear Mr. Mehta,

Greetings from Mercedes-Benz India.

This is in reference to your appended email regarding your Mercedes-Benz vehicle.

In this context, we have learnt that our dealership M/s Auto Hangar - Mumbai is in coordination
with you. Further, we understand that you will be sending your vehicle to the dealership as per
your convenience. Please be assured that no efforts shall be spared in addressing the concerns
in your vehicle to your satisfaction. By a copy of this email, we are once again advising our
dealership to stay in coordination with you and do the needful.

Should you require any further assistance, please feel free to contact us or our dealership.

Thanking you and assuring you of our best attention at all times.

With Best Regards

Suraj Pratap Singh

Customer Relationship Management
Mercedes-Benz India Private Limited
Toll Free No: 1800 102 9222

From: Manmohan Mehta <manmohan_mehta@hotmail.com>

Sent: Monday, September 17, 2018 2:22 PM
To: CustomerConnect (185-NPM)
Cc: customerconnect@autohangar.com; priti.upadhyay@autohangarindia.com;
pradeep.kavtar@autohangarindia.com
Subject: Re: Kind Attention : Mr. Manmohan Mehta (C250CDI) MH04EX611

Dear Suraj

Thanks for your help in the matter !

Have been in touch with Autohangar on the Infotainment system but unfortunately my car is
now stuttering at low speeds over the last couple of days after getting it back - have brought
it to their notice and guess will need to visit them with my car again to get it sorted out !

Will keep you posted once this is taken care of .

In the meanwhile thanks once again for the reassurance that Mercedes India provides its
customers with.
Best regards

Manmohan Mehta

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From: customerconnect@daimler.com
Sent: Monday, 17 September, 2:14 PM
Subject: Kind Attention : Mr. Manmohan Mehta (C250CDI) MH04EX611
To: manmohan_mehta@hotmail.com
Cc: customerconnect@autohangar.com, priti.upadhyay@autohangarindia.com,
pradeep.kavtar@autohangarindia.com

Dear Mr. Mehta,

Greetings from Mercedes-Benz India.

This is in reference to your Mercedes-Benz Vehicle bearing registration number

MH04EX611.

At the outset, I would like to thank you for taking your time out and speaking with the
undersigned on 14th Sep’18.

With regards to the reported matter, we would like to take reference of the email dated
12th Sep’18 sent to you by our dealership M/s Auto Hangar – Mumbai, wherein they have
shared the necessary details and explanations. Further, taking reference of the telephonic
discussion the undersigned had with you, we understand that all your concerns have
addressed.

Regarding your comments towards the infotainment system, by a copy of this email we are
advising our dealership to stay in coordination with you and keep you posted with the
developments.

Thanking you and assuring you of our best attention at all times.

With Best Regards

Suraj Pratap Singh

Customer Relationship Management
Mercedes-Benz India Private Limited
Toll Free No: 1800 102 9222

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