Private & Confidential

Cash Bean
3rd Floor,Plot #96,Udyog Vihar-1,
Sector-20, Gurugram- 122016,
Haryana India.

Date: 15/11/2019
Our Ref: SD/DMP/MUM0023983

Ref : Mr. Manoj Tiwari, Cash Bean - Pay day loan -

190812020137600271
Dear Sir/Madam,
We are writing this mail on behalf of our mutual above-mentioned client in respect to
all his/her financial affairs.

Single Debt and our team of Advocates have been appointed to manage all of our
client’s debts as he/she is currently facing financial hardship.

We assist debtors with all their unsecured debts and arrange a workable repayment
plan with all of their creditors. The plan is designed so that the debtor is able to service
and honor the arrangement based on the disposable monthly income (Income minus
expenses) which is verified by our legal team.

By considering the total debts, we are able to get a true picture of the financial position
of our client. We can then plan a more robust re-payment plan that our client is able
to service.

This plan will benefit both our client the debtor, and you the creditor. This will also
assist our client to gain control of his/her finances and get him/her back into a positive
financial position. All of this can be achieved without the debt falling into a NPA and in
turn will benefit the creditor.

This arrangement will be beneficial for the following reasons:

Page 1 of 3
City Credit Management LLP trading as SingleDebt, D503, Remi Bizcourt Building, Veera Desai,
Andheri West, Mumbai, 400 053, Maharashtra, India.
info@singledebt.in www.singledebt.in Tel: 022 6822 1999
 1. The creditor regains control of the debtor and the debt.
2. It maintains a harmonious relationship between both the parties as the
monthly repayment is honored to all creditors.
3. The creditor receives a consistent monthly payment and is affordable for the
debtor, this allows the debtor to manage his/her living expenses and keep
to the arrangement.
4. In this arrangement, the debtor will repay the debt in full rather than having
a settlement, and so the creditor’s balance sheet will remain positive.
5. There is no legal action or legal expenses incurred on your part, and the use
of collection agents can then be reduced.
6. Creditors will not have to write off any debt and in turn will benefit from a
managed repayment plan.

Our client has shown intent to repay the debt by using our services and we are
assisting them to restructure their loans that they can realistically afford to pay to all
the creditors. We would like to work with you to avoid the debt becoming a NPA.
For us to advise him on his debts and draw up the restructure plan, we will require the
following information:

(1) The name and contact details of the appropriate person in your company who
can assist us in setting up the same.
(2) The exact remaining balance outstanding in respect of the referred account.
(3) Certified copies of the original loan agreement along with a certified copy each
of all enclosures quoted in the loan agreement to all the borrowers at the time of
sanction/disbursement of loans.
(4) We would kindly like to request you to freeze all interest and charges with regard
to the referred account, as the borrower is currently facing financial difficulties.

As per our enclosed Letter of Authority that authorizes our appointment in this matter,
we would require you to correspond with us directly and not our client regarding this
loan.
Please note, our legal stance requests that our client is not harassed directly or
indirectly by any of your appointed collection agencies.

Page 2 of 3
City Credit Management LLP trading as SingleDebt, D503, Remi Bizcourt Building, Veera Desai,
Andheri West, Mumbai, 400 053, Maharashtra, India.
info@singledebt.in www.singledebt.in Tel: 022 6822 1999
We would like to bring to your attention the RBI Guidelines of April 24, 2008 referring
to paragraph 6 of the "Code of Bank's Commitment to Customers" (BCSBI Code)
pertaining to collection of dues. The BCSBI Code at para 6 point 1 inter alia provides:

“You would be contacted ordinarily at the place of your choice and in the absence
of any specified place at the place of your residence and if unavailable at your
residence, at the place of business/occupation.”

As per the Letter of Authority, our client has given clear instructions that the place of
choice for all correspondence and contact will remain at the offices of City Credit
Management LLP T/A Single Debt. You can find our registered address in the footer
of this letter.

Kindly find enclosed our Letter of Authority allowing us to act on behalf of our client.
Our client has also been instructed to send the Letter of Authority from their personal
email account for your reference.

If you have any questions or queries regarding this matter, please do not hesitate to
contact me or a member of our team on 022 6822 1999.

We would like to take this time to thank you for your co-operation.

Yours faithfully,

Kamal Ansari
Customer Service Support

Single Debt
Enclosed: Mr. Manoj Tiwari Letter of Authority

Page 3 of 3
City Credit Management LLP trading as SingleDebt, D503, Remi Bizcourt Building, Veera Desai,
Andheri West, Mumbai, 400 053, Maharashtra, India.
info@singledebt.in www.singledebt.in Tel: 022 6822 1999