Diploma in Grade R Teaching

NQF level 06

2020
We offer the following programmes
1. General Information 4
2. Diploma in Grade R Teaching 5
3. Who can study for this diploma? 6
4. Programme structure 8
5. Rules of combination 11
6. Student support 11
7. Assessment of students 12
8. Student Financial Aid 13
9. Governance and Management of Edutel Higher Education 14
10. Names and qualifications of Academic Staff 15
11. Code of Conduct 17

2
SETTING THE PACE IN EDUCATIONAL DEVELOPMENT 3
1. General Information

Our Mission the Higher Education Act, 1997.

Our mission is to add value to our students' Registration certificate No.
future by providing the very highest quality 2017/HE07/001
academic training possible. Our student Ÿ The qualification is registered on the NQF
support strategy is based upon total, no- SAQA ID 109561
compromise customer satisfaction and we Ÿ Approved by TEPEC.
continually strive to offer a complete package
of up-to-date, value-added solutions to meet
our student's needs. We value, above all, our
long-term student relationships.

Edutel Higher Education will seek

endorsement by graduates, government and
industries as one of South Africa’s leading
private higher education and training centres
of excellence, delivering education and
training programmes, characterised by
currency and relevance, through a network of
facilities throughout South Africa and outside
of its borders. It will continue to improve
learning, increase access and endorse the
national skills initiatives to uplift the skills
levels of all enrolled students.

Meet EDUTEL
Ÿ Edutel is a group of companies
specialising in the fields of education and
training, skills development and services.
The first Edutel company started off in
1999 and in 2019 Edutel is celebrating
20 years of excellence in the field of
education and training.
Ÿ Edutel Higher Education (Pty) Ltd is
accredited with CHE/HEQC.
Ÿ Provisionally registered with the
Department of Higher Education and
Training until 31 December 2020 as a
private higher education institution under

4
2. Diploma in Grade R Teaching
Diploma in Grade R Teaching
The Diploma in Grade R Teaching has been
developed to meet specific national needs to
provide prospective, as well as existing Gr R
teachers, to equip themselves with specific
knowledge and appropriate skills; i.e.
1. Specialisation in Home Language
teaching, together with English as First
Additional language teaching. All
students must study a Second Additional
Language to meet the language
requirements relating to conversational
competence.
2. An ability to identify barriers to learning
in early childhood and develop
appropriate teaching and learning
programmes to meet the needs of the
identified students.
3. Develop the skill to adapt to multiple
backgrounds and learning needs.
4. Supervised and assessed teaching
practice.
5. Professional development as a teacher to
teach Grade R children effectively.
6. Teaching practice (Workplace integrated
learning). WIL is a compulsory part of
the programme where students spend
four consecutive weeks of supervised
teaching practice at schools during their
second, third and forth study years.
During the twelve weeks’ school-based
teaching practice (WIL), the students will
engage in teaching within the
professional school environment under
the supervision of experienced teachers
as mentors and be formally assessed by
suitably-qualified staff members of
Edutel Higher Education.
The qualification is offered at NQF 6 and
carries 360 credits.
SETTING THE PACE IN EDUCATIONAL DEVELOPMENT
Duration
Minimum of four years.
When can I register?
There are two study cycles per academic
year.
Study Cycle 1
Register between 1 March and 30 September
Examination in May/June
Note: You can attend the Computer Literacy
workshop arranged by Edutel on 23-24 March
2020 (if registered before 28 February 2020.
Students who registered between 1 March
2020 and 31 August 2020 can attend the
Computer Literacy workshop on 21-22
September 2020.
Study Cycle 2
Register between 1 October and 28 February.
Examination in November (year after
registration) and May the year after.
Computer literacy workshop
Students who are not computer literate all
have to attend a 2-day computer literacy
workshop from 23-24 March 2020.
How do you study at Edutel Higher Education?
The Diploma in Grade R Teaching is a part-time
modular qualification that makes use of a
blended mode of learning. This means that
students will register for a qualification as a
distance student and will work at home on the
learning material provided, but have at their
disposal several ways in which to supplement
their studies. Edutel will provide student
support through the following distribution
channels during the teaching and learning
process; postal services, e-mail, Online Zoom
session, Moodle learning platform, SMS’s,
WhatsApp, Facebook, Twitter, telephone, fax
and DVD’s.
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3. Who can study for this diploma?
Learning materials
You do not need to buy any textbooks. All
learning materials will be provided.
Language of instruction
English
Admission requirements
National Senior Certificate (NSC) which
grants access to Diploma studies.
OR
National Certificate (Vocational) NC (V) at
NQF Level 4 which grants access to Diploma
studies.
OR
A Level 4 or level 5 Certificate in Early
Childhood Development
OR
A foreign qualification that is equivalent to
the NSC as determined by SAQA
OR
A Further Education and Training Certificate
(FETC) at NQF Level 4.
If you are not sure if you comply with the
admission requirements, please contact us.
Learning assumed to be in place
It is assumed that the student is competent in
the Home Language of choice and English at
Senior Certificate Level. The following home
languages are offered: IsiZulu, IsiXhosa,
Setswana, Sepedi, English or Afrikaans.
Basic computer literacy will enable students
to access the student support actions
available.
What if I have certain knowledge and
experience already?
Edutel Higher Education is a strong supporter
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of Recognition of Prior Learning. For this
reason, students may apply for RPL.
What is RPL?
RECOGNITION OF PRIOR LEARNING (RPL)
In line with the South African Qualifications
Authority institutional guidelines and policies,
Recognition of Prior Learning may take place
and the candidate may be awarded a
maximum of 50% of the credits for the
programme, based on appropriate assessment
of evidence of competence related to the
programme and module outcomes.
RPL, as defined nationally by SAQA, applies to
informal or non-formal learning only.
Learning resulting from formal routes will
normally be recognised via Credit
Accumulation and Transfer (CAT), but in cases
where CAT is found not to be applicable, the
RPL route may be explored. Edutel Higher
Education in all its RPL and CAT processes
ensures that the following principles as
formulated by the CHE, always underpin its
assessment policies and practices.
Ÿ A formal RPL will be followed in line with
Edutel Higher Education’s RPL policy.
Ÿ RPL will be used to grant access to, or
exemption from modules that contribute
towards the Diploma Grade R.
Ÿ Edutel Higher Education recognises forms
of prior learning as equivalent to the
prescribed formal minimum admission
requirements.
Ÿ Edutel Higher Education may recognise
other forms of prior learning for granting
advanced standing through exemption
from modules or courses at lower levels of
the Diploma Grade R qualification, for
example work integrated learning
experience.
Ÿ RPL processes are designed to grant access,
and RPL application is evaluated against the
entry requirements of the qualification in
question.
Ÿ Credit transfer means carrying over credits
either horizontally at the same level of study,
or vertically from a lower to a higher level of
study.
Ÿ Credits are used as a measure for the volume
of learning required for a qualification.
Ÿ Any or all credits for an incomplete
qualification will be recognised by Edutel
Higher Education as meeting part of the
requirements for the Diploma Grade R.

How to apply for RPL

Please send an e-mail to
highereducation@edutel.ac.za to request an
application form for RPL, which must be
completed and returned to the same e-mail
address.

SETTING THE PACE IN EDUCATIONAL DEVELOPMENT 7

Programme structure: Four Year Distance Programme

PLEASE NOTE:
ALL modules are compulsory EXCEPT for the Home Language modules and the Second
Additional Language modules. Where students choose their Home Language first, English will
be taught as First Additional Language and the choice of the Second Additional Language
(LoCC) is determined by the Home Language choice. If Afrikaans is the Home Language, then
one of the other listed African languages must be studied as the Second Additional Language
(LoCC). If English is the Home Language, then one of the other listed African Languages must
be studied as the Second Additional Language (LoCC).

YEAR 1 YEAR 2 YEAR 3 YEAR 4

Semester 1 Semester 1 Semester 1 Semester 1

Home Language of Home Language of Home language of

choice choice choice

AFR 510 or SEF 510 AFR 520 or SEF 520 AFR 530 or SEF 530
or ZUF 510 or XHF or ZUF 520 or XHF or ZUF 530 or XHF
510 or SET 510 520 or SET 510 530 or SET 510

L5 [20C] L5 [20C] L5 [20C]

** Second ** Second ** Second Additional Managing Teaching

Additional language Additional language language of choice and Learning in
of choice (LoCC) AFS of choice(LoCC) AFS (LoCC) AFS 530 or Grade R
510 or SES 510 or 520 or SES 520 or SES 530 or AZU 530
PCM 630
AZU 510 or XHS 510 AZU 520 or XHS 520 or XHS 530 or STS
or STS 510 or STS 520 530 L6 [15]
L5 [10C] L5 [10C] L5 [10C]

Learning support Education Education Education as a

and Diversity Psychology Philosophies Profession Studies:
IED 610 EDP 620 EPS 630 EAP 630

L6 [15C] L6 [15C] L6 [15C] L6 [15C]

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 YEAR 1 YEAR 2 YEAR 3 YEAR 4

Semester 2 Semester 2 Semester 2 Semester 2

Life Skills: Beginning Teaching Life Skills: Teaching Life Skills: Health Safety and
Knowledge Creative Arts Music and Nutrition
Movement
LBK 610 LAP 620 HSN 630
LAP 630
L6 [15C] L5 [15C] L6 [15C]
L6 [15C]

Teaching and Learning Teaching and

Mathematics Learning Early
Mathematics
MAT 610
MAT 620
L6 [15C]
L6 [15C]

English First English First English First

Additional Language Additional Additional Language
Language ENG 530
ENG 510
ENG 520 L5 [15C]
L5 [15C]
L5 [15C]

** Communication School-based School-based School-based

and ICT Skills Teaching Practice Teaching Practice Teaching Practice

ICT 510 WIL 510 WIL 520 WIL 530

L5 [15C] L5 [15C] L5 [15C] L5 [15C]

105 credits 90 credits 105 credits 60 credits*

TOTAL number of credits for the programme = 360 * Only 60 credits in fourth
year to allow for possible repetition.
** No formal written examinations will take place for these modules. Assessment will take place
through assignments.

All our course material is CAPS aligned.

SETTING THE PACE IN EDUCATIONAL DEVELOPMENT 9

Work-Integrated Learning (WIL)
You are required to select a school in the area
you live where Grade R is being taught. The
school must have an appointed HOD for
ECD/Foundation Phase and an EMIS number.
This will be the suggested school where you
will complete your WIL. Apart from selecting
a qualifying school, the school must also
make a mentor teacher available to mentor
and assess you during WIL.

Should you register between 1 September

and 28 February, you will be required to do
your WIL either in July, August, September or
October. Should you register between
1 March and 31 August, you will be required
to do your WIL in February, March or May.

Note: All students must start with the four

weeks of teaching practice (WIL) in the
second semester of their SECOND study
year.

Edutel Higher Education reserves the right to

approve or not to approve of the selected
school. Should Edutel Higher Education not
approve of the school, the student will be
required to select another school and have
the appendices completed again and
submitted to Edutel Higher Education.

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5. Rules of Combination
Rules of combination
The programme is designed and structured
in such a way that it forms an integrated
whole despite that it is made up of different
modules. Provision is made for logical
progression from one module to the next
and the interrelatedness of the different
modules is emphasised continuously by
cross referencing to other modules as the
programme unfolds. The interrelatedness of
the specialisation modules, fundamental
modules and the work-integrated modules
(Teaching Practice) is emphasised in all
modules.
Ÿ A prerequisite for enrolling for second-
year modules in the elected Home
Language, English First Additional
Language and elected Second Additional
Language modules is the successful
completion of the first-year modules.
Ÿ A prerequisite for enrolling for the
third-year modules in the elected Home
Language, English First Additional
Language and elected Second Additional
Language modules is the successful
completion of the first- and second-year
modules.
Ÿ A prerequisite for enrolling for the
Teaching and Mathematics module in
the third year is the successful
completion of the Mathematics
Teaching and Learning module in the
second year.
Ÿ Complying with the requirements
for Work Integrated Learning (WIL)
modules during all three years of
study is a requirement to complete
the qualification.
SETTING THE PACE IN EDUCATIONAL DEVELOPMENT
6. Student support
Academic support
Edutel Higher Education will provide
student support through the following
distribution channels during the teaching
and learning process:
Ÿ Postal services
Ÿ e-mail
Ÿ Moodle learning platform
Ÿ Online Zoom meetings
Ÿ SMS’s
Ÿ WhatsApp
Ÿ Facebook
Ÿ Twitter
Ÿ Telephone
Ÿ Fax
Ÿ Supporting DVD’s.
Contact sessions
At the onset of the programme, a one-day
orientation contact session will be
organised at centres accessible to the
student. During this contact session, a
training session introducing students to
Moodle and Zoom meetings will be
conducted. All administrative matters, such
as submitting assignments, registering and
writing examinations, will be explained
during this contact session.
In addition to the one-day orientation
contact session, two-day contact sessions
will be held once a semester, at which the
module content will be facilitated, and
students can obtain clarification and
assistance with study queries. Thus, each
student receives twelve hours of contact
training per semester. Contact sessions will
be organised in centres which are accessible
to students. Contact session venues are
determined by the number of students in
each area. Each contact session is
facilitated by an experienced person with
11
the necessary academic qualifications and
facilitation skills. The details of the contact
sessions are provided in the Administrative
Booklet. For the language modules, pending the
number of students registering for the contact
session, the contact session might be conducted
via online Zoom sessions.
Media Centre Services
The media centre covers a wide variety of
resources for your use.
Ÿ Access to additional reading material, such as
reference books and journals which are relevant
to student's studies.
Ÿ Lists of recommended books which are
available at other institutions.
Ÿ A list of internet websites that are relevant to
students' studies and which can be accessed via
the web.
Ÿ Access to the services of EBSCOhost (electronic
library).
Ÿ Printing and copying services at a cost.
Ÿ Internet access.
Ÿ Downloaded online Zoom meetings for use
after the presentation date.
Ÿ The services of a person to assist in the search
for information.
Disability
Edutel Higher Education seeks to address
any unfair discrimination on the basis of
disability and thereby provides access to
these students who wish to further their
studies.
Health and Wellness
Edutel Higher Eduation takes the health
and wellness of its staff and students
seriously and therefore has a well-developed
policy in place, managed by a
Health and Wellness Committee.
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Cancellation Policy
Cancellations of course fees will not be
accepted once you are accepted and
registered as a student. Consideration will
only be given to exceptional cases. You may
cancel your studies, but you will remain
liable to pay your course fees.
7. Assessment of students
Formative assessment
A range of formal, non-formal and informal
formative assessment procedures are used
to focus teaching and learning to improve
student success.
Ÿ All learning guides are written in an
interactive writing style. Every theme, or
sub-theme includes self-assessment
formative activities. The format of these
activities provides a variety of questions
(activities) to allow the students to self-
assess whether they know and
understand the content and develop the
ability to practically apply their new
knowledge.
Ÿ During the contact sessions, a variety of
questions assessing the students’
knowledge and practical application
skills will be included in the programmes.
Ÿ A variety of short questions will be
available on Moodle as self-tests.
Students will be able to complete short
tests, as many times as they want to, in
the form of quizzes. Each self-test will
be electronically scored. After a few
attempts, the correct answers for each
question will be displayed.
Ÿ One formal assignment, contained in the
tutorial letter of each module, must be
completed and submitted electronically
to Edutel Higher Education. Assignments

may be submitted via Moodle or sent as
an attachment to an e-mail.
Ÿ In each module, final marks carry the
following weights:
Ÿ Assignment - contributes 30% of the
final mark.
Ÿ Examination - contributes 70% if the
final mark.
Ÿ Tutorial letter 2 provides comprehensive
feedback to students on formal
assignments, contact session activities,
as well as guidelines for preparation for
the examination.
8. Student Financial Aid
Students can arrange to pay their course
fees by bank debit order, cash monthly, cash
in advance, credit card, in some cases, by
salary stop order (Fundi). Students can
apply for study loans at various financial
institutions.
The price for this qualification is on the
application form.

Summative assessment
All modules will be assessed through a
formal examination in each module at the
end of each semester.

Examinations in each of the modules

contribute 70% towards the promotion
mark in each module.
The final promotion mark will be calculated
by the separate marks obtained at the end
of each semester.
Students must achieve a sub-minimum of
40% in an examination to pass a module.
The overall mark for each module is 50%.
To be awarded the qualification, students
must obtain 50% in each module.

SETTING THE PACE IN EDUCATIONAL DEVELOPMENT 13

9. Governance and management of Edutel Higher
Education
I, the undersigned hereby declare that:
Ÿ Edutel Higher Education (Pty) Ltd is registered with the Department of Education and is
accredited/has applied for accreditation, to offer the programmes reflected in this brochure.
Ÿ Edutel Higher Education (Pty) Ltd will not exceed the enrolment that the facilities and
equipment can reasonably accommodate.
Ÿ Edutel Higher Education (Pty) Ltd has sufficient space, equipment and instructional
material to provide education and training to meet the standards to set and achieve the
objectives of each programme.
Ÿ Edutel Higher Education (Pty) Ltd will maintain full records of each student's admission,
academic progress and assessment of learning in respect of each programme.
Ÿ All the sites listed in this application are administered and controlled by Edutel Higher
Education (Pty) Ltd.
Ÿ Edutel Higher Education (Pty) Ltd has the necessary academic and support staff with
appropriate qualifications and experience to achieve the objectives of each programme.
Ÿ Officials from authorised institutions will be allowed unconditionally to conduct site visits
for purposes of verification and ensuring compliance with the conditions of registration.

AB Pelser
CEO

Names of Directors, Chief Executive

and Senior Management
Directors: Andries Pelser
Oscar Stephen Bashing
Denise Ann Bonnell

Chief Executive Officer: Andries Bernardus Pelser

Senior Management: Oscar Bashing – General Manager

Prof Rika Joubert - Academic Head
Kevin Schoultz - Registrar
Mariaan Trollip - Academic Programme Co-ordinator
Jolene Pillay - Programme Co-ordinator

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10. Names and Qualifications of Academic Staff
Academic Advisory Board
Prof HJ Joubert (Academic Head) - B Sc(UP); TDHE(NKNWUP); FDE (CEFT); B Ed(UP);
M Ed(UP); Ph D(UP)
Dr K Bipath – BA, TDHE, BEd, MEd(UJ) , DEd (UJ)
Prof SA Coetzee - BA(PU for CHE); B Ed(NWU); M Ed (NWU); D Ed (Unisa); LLB (Unisa)
Me. M Frazer - National Diploma Marketing (Technical Witwatersrand); B-Tech
Marketing (UNISA); Masters in Commercii Marketing Management (UJ); Professional
Diploma in Digital Marketing (Digital Marketing Institute)
Dr J. Lotz - Diploma (Senior Primary) (P.O.K.); B.A. Psychology, Sociology (UNISA); B.Ed
(Orhtopedagogics) (UP); M.Ed (Orhtopedagogics) (UP): D.Ed (Adult Education)
(UNISA)
Dr MA Mohlakwana BA, TDHE, BEd (UP), MEd (UP), PhD (UP)
Dr JW Van Rooyen - B Sc(UP); TDHE(NKP); B Sc Hons(RAU); B Ed(UP); M Ed(UP);
Ph D(UP)

Academic staff
Chirumhanzu, YEC - BSc, Secondary Education Diploma, Certificate in Education
(Cambridge)
Jannack, L - MEd, BEd(Hons), PGCE, BEd
Lotz, J - DEd, MEd, BEd (Psyc), BA
Louw, M - PhD, MSoc, B(Psyc), BA
Mampane, MA - BEd, PED
Maphanga, SM - MEd, BEd
Mangangxa, P - BEd(Hons) BA
Meyer, E - Med, BEd(Psyc), BA
Ntshangase, C - DEd, MA, BA, PGCE
Trollip, MC - BEd Hons(UNISA) in Inclusive Education - special needs language with
learner support

SETTING THE PACE IN EDUCATIONAL DEVELOPMENT 15

For a comprehensive list of services offered by Edutel
Group visit our website at:
www.edutel.ac.za

16
11. Code of Conduct
“Edutel as an organisation realises that, when serving its customers through its employees,
product and services, it will be confronted with instances where value-based decisions have to
be made and judgements required as to what is an ethical business practice or ethically
acceptable action. For this reason, the management of Edutel wishes to commit the
organisation and all its resources to ethically and morally defendable behaviour in all its
operations and in all interactions with its constituents at all times.”

A.B. Pelser
Chief Executive Officer

Visit our website for Edutel Higher Education’s policies

Edutel Higher Education (Pty) Ltd has a
comprehensive set of policies and procedures
to ensure that students get quality education
and support. This includes, but is not
limited to:
Ÿ Health & Wellness Policy
Ÿ Student Support Policy
Ÿ RPL Policy
Ÿ Policy on disability.

Ethics
Attending instruction learning
It is expected of students who are scheduled to attend contact sessions to ensure that they
arrive at the designated venue on time, bringing along all relevant materials and associated
equipment to ensure that they are well prepared to attend and benefit from the instructional
interventions.

Study schedules
Students must ensure that they have in their possession a copy of their study schedule and
that they strictly adhere to the locations, times and dates as set out in these schedules, unless
otherwise informed in writing by Edutel or any of its authorised constituents of changes made
to such schedules. Only changes communicated in writing are considered valid, and students
should not follow any verbal instructions concerning scheduled changes.

SETTING THE PACE IN EDUCATIONAL DEVELOPMENT 17

Participation in instructional learning
Students are expected to participate in all activities and discussions taking place during
instructional learning sessions. Students should appreciate these opportunities and at all times
utilise such learning opportunities to their advantage.

Conduct towards co-students and facilitators

Students are expected to respect the dignity of their co-students and facilitators. Their
behaviour towards other students and facilitators should always be civilised, courteous and
supportive. Foul language, disrespect and a discriminatory attitude towards any other student
or facilitator will not be tolerated and will be dealt with in the strictest possible manner.

Dress code
Students are expected to ensure that their personal appearance and dress code conform to
acceptable norms, are not offensive and do not detract from the professional image that is
projected by Edutel, co-students and employer organisations.

Employer relations
Students should recognise that when attending Workplace Integrated Learning, that such
attendance is treated under the same employment terms and conditions of work as applied by
employers.

Workplace learning and assessments

Students are expected to apply themselves as diligent, motivated and productive employees
while performing their duties during WIL. They should understand that the workplaces are
extensions of the instructional learning components and that they must utilise every
opportunity at the workplace to apply their learning and, in so doing, develop their knowledge,
skills and experience. Students should actively and positively participate in all assessments and
ensure that all assessments are conducted in a fair and just manner.

Assessments and proof of competence

Students are expected to provide proof of competence through recognised assessment and
moderation procedures and instruments. It is expected of students to fully participate in these
activities and to ensure that all evidence submitted as proof of their competence is a true and
accurate reflection of their own ability and skills, and that no part of any evidence can be
claimed to present the efforts of another person in whatever capacity or association with the
student. Students are expected to demonstrate extreme honesty and integrity in these matters.

18
Use of facilities
Students are expected to use all physical facilities, including furniture and equipment, with
utmost care and respect and to refrain from any wilful acts of vandalism, abuse or negligence.

Appeals procedure
Students who are not satisfied with the manner in which their learning efforts have been
assessed are required to utilise Edutel's appeals procedure and to refrain from trying to resolve
such matters in other ways.

Communication
Students are encouraged to communicate with Edutel and its employees, using recognised
channels of communication established for such purposes. These channels include personal
contact, written (fascimile, letter or e-mail) or telephonic communication. Students are
expected to resolve any issues with Edutel directly and not to use intermediaries to address
such matters.

SETTING THE PACE IN EDUCATIONAL DEVELOPMENT 19

GRIEVANCE POLICY FOR EDUTEL
Purpose
The purpose of this policy is to formulate the values and philosophy of Edutel when dealing
with grievances of its students.

Objectives
The objectives of this policy is to:
Ÿ establish a fair process for students to air their grievances;
Ÿ provide a mechanism for dealing with student grievances in order to protect student
morale and motivation;
Ÿ maintain sound and effective working relationships in the organisation.

Scope
This policy is applicable to all categories of students attending training interventions offered by
Edutel.

Policy statements
All students may lodge grievances without any fear of victimisation or prejudice.
All grievances are to be handled with the utmost discretion and with the dignity and privacy of
students in mind.
Grievances shall be settled as speedily and effectively as possible.
This policy deals with individuals' grievances and grievances in small groups.
The Human Resources Manager or his/her delegate acts as advisor to both parties in the
grievance investigation.
The policy does not replace normal communication between students and Edutel and should
therefore be utilised in cases where informal communication has been exhausted or is clearly
inappropriate.
Students have the right to be assisted by a co-students of their choice at any stage of the
procedure.
The grievance must be raised within five working days of the occurrence that gave rise to it,
failing which, unless special circumstances exist, the student will have no recourse to the
grievance procedure.

Revision
This policy to be revised after two years from date of acceptance.

Responsibility
This policy is the responsibility of the Training Quality Assurance Committee of Edutel.

20
GRIEVANCE PROCEDURE FOR EDUTEL
Phase 1
The student must orally communicate the grievance directly to the Edutel Programme
Coordinator. The student must indicate that he/she is lodging a formal grievance.
The Programme Coordinator must:
Ÿ Listen in private to the student's problem.
Ÿ Encourage the student to speak openly about his/her grievance.
Ÿ Give the student the assurance that he/she will not be victimized.
Ÿ As relevant questions to obtain all facts relating to the grievance.
Ÿ Respect the need for confidentiality.
The Programme Coordinator must endeavour to resolve the problem as soon as possible and
furnish the student with an answer within 3 working days of the grievance being raised.

Phase 2
If a student is not satisfied with the result of the above:

Ÿ An official grievance form must be completed and handed to the Edutel Programme
Coordinator. This must take place within 3 working days of the Programme Coordinator
informing the student of the outcome of phase 1.
Ÿ Upon receipt of the grievance form, the Programme Coordinator, after consultation with
the student must communicate the outcome to the student in writing within 3 working
days for the purpose of solving the grievance.
Ÿ If the student's grievance is not settled to his/her satisfaction, the parties will proceed to
the next phase.

Phase 3
The grievance form is handed to the Human Resource Manager who, within 3 days of receiving
the form, arranges a grievance investigation, which will involve the following people.

Ÿ The student.
Ÿ Witnesses (if any)
Ÿ Programme Coordinator
Ÿ Human Resource Manager.

Ÿ During the investigation an effort must be made to settle the grievance and the
Programme Coordinator concerned must comment in writing regarding his/her finding
within 3 working days of the grievance investigation having been completed.

If the student is not satisfied with the findings of the grievance investigation, the parties
proceed to Phase 4.

SETTING THE PACE IN EDUCATIONAL DEVELOPMENT 21

Phase 4
The student may make use of any appropriate statutory dispute settling mechanisms as
defined in the Labour relations Act, unless otherwise agreed upon by the student and Edutel.

22
 CONTACT DETAILS

HEAD OFFICE
ABSA Building, 1st floor
Cnr. Ontdekkers Road & Crane Avenue
Horizon
Roodepoort, RSA
Tel No: +27(11) 760-4251 / 760-3668
Fax No: +27(11) 763-4071
E-mail: highereducation@edutel.ac.za
Website: www.edutel.ac.za

VISIT OUR WEBSITE

www.edutel.ac.za