Eservice English PDF

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E-Service guide
page 1
Revision No.: 1 Revision Date : 5/5/2014 Document Code.:AACM-CS-GL01
Indicate the service is available on e-service portal (http://am.abudhabi.ae/EServices)
page 2
Strategic planning Department 3
Department of Public Relations and Communications 4

Municipality Theatre Reservation 5
Town Planinng Sector 8
Urban Planning Department 9

Services Lines Accessories Accreditation 10
Service Corridors Approval 12
Department of building license 14

Building Permit 15
Preparation of Architectural and Construction Plans 19
Permit for Parking Shades outside Land Borders 21
License for Major Projects 23
Maintenance and Decoration Permit 26
Building Permit Renewal 28
Pouring Concrete 31
Technical Certificates Issuance 33
Architectural and Construction Plans Approval 35
No Objection Certificate for Temporary Electricity Connection 37
No Objection Certificate for Permanent Electricity Connection 38
Retrival of Construction Waste Removal Deposit 40
Planned or Existing Project Amendment Permit 42
No Objection Certificate for Engineering Office licence Issuance and renewal 44
Building Demolition Permit 46
Regional Data Management 48

Land Plots Demarcation 49
Land Plot Approximate Demarcation 51
Qibla Determination 52
Land Construction Level Demarcation 54
Existing Fence Verification 56
Approved Services Lines Verification 58
Executed Services Plans Verification 60
Ground Control Point Coordinates 62
Site Clearance of Survey Control Points 64
Maps Issuance 65
Digital Data Licence 67
Digital Data Request 69
Land Plot Coordinates Digital Specification 71
73
Building-free Land Certificate 74
Infrastructure sector and municipal assets 75
Infrastructure & Services 76

Geophysical Study Approval 77
Internal Roads and Infrastructure Department 78

Permanent Entrance Permit 79
Traffic Accidents Damages Estimation 81
No Objection Certificate for Roads and Infrastructure Assets 83
Permit for Using Roads and Infrastructure Assets 85
Roads and Infrastructure Assets Disclosure 88
Department of Public Health 90

Veterinary Health Certificates 91
No Objection Certificate for Construction Sector 92
Municipal Service Sector 94
Department of Lands & Properties 95

Mortgage Release 96
Grant Registration 98
Heirs Registration 100
Lease Contract Termination 102
Properties Sale and Purchase Registration 104
Registration of Sale and Purchase through the Court 106
Mortgage Registration 108
Mortgage Alteration 110
Investment Contract Revocation 112
Properties Certificate 114
Merging Lands 116
Investment Contract Registration 118
Ownership Deed 120
Provisional and Industrial Lease Contracts Registration 122
Copies from the Municipality Records 126
Lease Contract Registration 128
Land Verification Certificate 130
Land Borders Annexation 132
The division of the land 134
Allocated Land Site Change 136
Communal Houses Allocation 138
Sign a commitment to let the evaluater 140
to visit and enter the site
Temporary Lands Allocation 142
In-Kind Share Concession 144
Evaluation Certificate 146
Legal Name Change 148
Land Layout 150
Increasing Land Plot Area 152
Bequest Registration 154
To Whom it May Concern Certificate 156
Rental Units Registration 157
Permit for Land Usage by Projects 160
Registrar Relocation 162
Endowment Registration 164
Regional Service Sector 166
Department parks and recreational parks 167

Fighting Homes Palm Diseases 184
Site free Certificate of Irrigation Networks 185
Greenery Work Permit 186
Community Service Department 172

Gardens and Parks Reservation 173
Non Muslims Cremation Permit 175
Sports Facilities Reservation 177
Public Works Permit 179
Wedding Halls Reservation 181
182
Department parks and recreational parks 183

Fighting Homes Palm Diseases 184
Site free Certificate of Irrigation Networks 185
Greenery Work Permit 186
Support and Assistance sector 188
Tenders and Contracts Department 189

Commodities Purchase 190
Forage Card Issuance 192
Food Distribution Card 194
Accounts Department 196

Properties Contracts Renewal 197
To Whom it May Concern Properties Certificate 199
Grneral Manager office 201
Investment Office 202

Signs and Advertisements Permits 203
Strategic planning Department
page 3
Department of Public Relations and
Communications
page 4
AACM-PR&C-SC-01
Municipality Theatre Reservation
Customers All Business Citizens
This service aims to provide a stage for government, semi-government and

Description private to provide events and celebrations in line with the standards and
requirements of the competent authorities
Please follow the following steps:
1- Access to the website for bookings

2- See the schedule and the rental value specified, and to follow specific
steps to book
Workflow 3- Provide the required documents
4- Review the client to manage the municipal offices (as soon as the text
message is received approval) to complete the booking and payment of
the rental value during a period not exceeding 3 three working days
starting from the day following the receipt of the text message
5- Delivery check insurance worth AED 2000 and receipt amount
Document Special Conditions

An official letter addressed to the copy
Municipality of Al Ain to book a theater
of the requesting party (stating the
name of the person references)
Passport or identity card copy (for citizens)
Passport and has a residency page copy (for expatriates)
Theatrical text with a leave of absence copy
Documents from the National Media Council
passport with a picture of
representatives (in the case of plays)
Hits program in the case of copy
celebrations
Check worth AED 2000 - to secure Approval notification sent via email to
reservations theater (in the case of the client, to be presented by him to
checks on behalf of individuals: manage the municipal offices
requires the presence of an official
from the authorization to do so) out
page 5
Fees Nil
- The necessity to present the identity card in all transactions of Al Ain

Municipality
- The necessity to attach a photocopy of the passport or photocopy of ID (
for citizens speakers) and photocopy of the passport page with
accommodations ( for arrivals speakers ) , and exempt all who are above
the age of ( 18 years and under) .
- The necessity to attach the theatrical text permission from the National
Media Council in the administration of the play and attach a copy of the
theatrical version, and the application will be considered cancelled in case of
not attaching.
-
- The necessity to attach the effectiveness program in the case of the
celebrations, and the application will be considered canceled in in case of
not attaching.
- The necessity for a customer 's
- E-mail within the (mandatory) requirements to record the application in the
booking system.
-
Special - The obligation to pay the rental value within 3 working days from the day
Conditions following the receipt of the text message of the preliminary approval to
book the theater, where the public relation management has the right to
cancel the booking in case of exceeding the allowable period for payment.
- In case that the customer exceeded the allowable period of payment
(defined above), the management of the municipal offices can receive the
payment from him and perform his application provided that it does not
exceed the allowable period with two days only.
- Exemption (governmental and semi - governmental authorities and the
public welfare authorities and community clubs) of the value of the booking
and insurance.
-
- The earliest period reservation of the theater is after 8 working days.
-
- Maintain the theater clean, and not causing any damage.
-
- The customer is responsible for the damage caused by misuse.
-
page 6
- In case of damage, the Public Relation and Communications Management
will notify the customer with the possibility of payment in cash at the offices
of the service or through the insurance check, in the case that the client
desires to pay cash, the payment is going to be received by the municipal
offices and deposited into the book a theater specified account.
- In the case of payment through the deduction from the insurance check,
the check is delivered by the management of the municipal offices to
accounts management in order to work according to the followed procedure
800555 info@am.ae 0097126715550 Link

Access City Center (Main Northern Sector Western Sector
Building)
Eastern Sector Southern Sector
general help hours:
Working Sunday - Thursday: 8:00 am 3:00 pm

Hours call center hours:
24/7
page 7
Town Planinng Sector
page 8
Urban Planning Department
page 9
AACM-UP-SC-01
Services Lines Accessories Accreditation
This service aims to permit the use and digging of land to extend the services
lines for governments and semi-governments agencies which an NOC is issued
Description against them for the use of public lands in establishing the department by the
Head of State or the Executive council
Workflow 1- Apply the request

2- Receiving the accreditation letter with a certified plan

(Cover Latter) copy
Check list Paper Copy
Key Plan Drawing size 1:10000 or Copy
1:20000 scale of the city and 1:5000
desert areas
Documents Accreditation scheme 1:1000 or copy
1:2000 scale of the city or (1:5000
desert areas - (1) size (A3)
(Digital Data) equivalent to the -
requirements of town planning in
terms of the program type,
coordinates, symbols and colors used
in accordance with the agreement
concluded with the applicant
Fees Nil
- The necessary to present the identity card in all transactions of Al Ain

Municipality
Special - Commitment to the approved schemes and check with services section in
the department if there is any change.
Conditions
- check with area section after determining services lines accessories before
implementation.
page 10
- Submit the executive diagrams "As Built Drawing" in digital format
immediately upon completion of the implementation conforms to the
adoption issued with the submission of additional information for the line.
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 11
AACM-UP-SC-02
Service Corridors Approval
This service aims to adopt a spin-off sectors of the service lines is arrange
Description spaces offs (segments) allocated for the extension of service lines in service
description technical and contiguous to achieve the best use of available land.
1- Apply the request

Workflow
2- Provide the required documents
3- Receive book Muammtd with a certified scheme

Cover Latter Original
Check List Paper Copy
Documents Key Plan Drawing that covers the area Copy
of the project
Accreditation scheme 1:1000 or 2 coppies
1:2000 scale of the city or (1:5000
desert areas - (1) size (A3)
Fees Nil
- The necessary to present identity card in all transactions of Al Ain

Municipality
- Availability of digital data license for the company.
- Providing ducts (Ducts)) in every intersection according to the requirements
Special of each service separately in terms the required diameter.
Conditions - Providing ducts (Ducts) the future services lines, especially against
electrecity stations and water reservoirs and pumping stations.
- These ducts must be on the same ducts straightening services segments
avoiding work Manholat or additional inspection rooms except for the
roundabouts and bridges.
page 12
800555 info@am.ae 0097126715550
Building)
general help hours:

24/7
page 13
Department of building license
page 14
AACM-CP-SC-01
Building Permit
The service aims to issuance of a building permit (new / add / building after
Description demolition).

3- Payment of fees
4- Pay Insurance of removal of construction waste

Valid trade license of the contractor copy
Insurance payment receipt on behalf copy
of the executing company ( in the
case of the lapse of one year to pay
insurance audit, and if you add
umbrellas or demolition conditional
license there is no need to pay
insurance )
Adoption of the signing of the court to copy
the contractor
Documents A formal letter from the government Engineer Contractor business card or
agency or consultant (if any) residence or origin factor data from
commissioned by the contracting the Ministry of Labour or investor Card
company to receive license - original ( not required for interior design
license )
copy Investor card ( graduate certificate
requests Eng ) card Eng accept if (
loan , a civil engineer , architect,
engineer assistant ) )
copy Updated plot plan
copy No-objection certificate from the
Department of Health and Safety
(EHS)
page 15
copy To Whom It May Concern certificate
issued by the Town Planning Sector
approve the architectural plans and
construction
copy service lines detection books ( water -
electric - Contacts - Drainage ) If a
new building or building added out
within the increase
Health plans approved by the Abu Adoption of site water tank ( not
Dhabi Sewerage Services ( in the case required in public housing and camp
of a sewage) out companies , shops and additions
except in the case of adding Villa )
copy Technical assets pledged to the
contractor ( and the consultant if any)
out
Roads Department approval (if new Site handover letter issued by cities
construction or in the case of adding planing & Area Department (if a new
gate width of four meters ) original building - or building a wall around the
increase - original.
Form AACM-CP-CF-15 copy
Fees Cost
Special accommodation 50
Public housing 50
Commercial Property / Commercial 100
Real Estate Commercial / Industrial 100
Real Estate Commercial / Residential 100
investment
Commercial Property / permanent 100
residential - Commercial Villa
Fees Temporary shop 100

Farms 50
Commercial Property / car wash 100
Commercial Property / Supermarkets 100
Column GSM / Etisalat or Du 100
Government buildings 100
Labour Camp / Camp Companies 100
Mosques 50
Umbrellas license 2000 per umbrella
page 16
Insurance fees removal of
construction waste:
Commercial - Commercial: such as: 20000
Supermarket / Society / Bank /
commercial .........
Residential buildings: such as: 10000
habitable investment / private housing
/ public housing
Commercial - Industrial: such as: 5000
factories / industrial .....
Public buildings: such as: Camp 20000
corporate / government installations /
mosques .....
In the case of add-on residential
buildings:
Add buildings of no more than 2.60 m 3000
Add buildings more than 2.60 m 5000
In the case of fences by area:
Walls of a length not exceeding 150 m 2000
Fences length of 150 m - 250 m 4000
Walls of a length exceeding 250 m 5000
Farms: such as: private housing 5000
within the farm / lounge within the
farm ........
- In case of the hardcopy approved amendment or renewal a copy of the

architectural and structural plans, approved by the Department of Building
Permits must be provided.
Special - In the case of reconstruction after demolition:a copy of demolition permit
(in the case of reconstruction after demolition) no need for a list of services
Conditions lines
- For firms camp: You must provide a copy for valid lease contract Certified
by Property Management
800555 info@am.ae 0097126715550 Link

Access
City Center (Main Northern Sector Western Sector
Building)
page 17
general help hours:

24/7
page 18
AACM-CP-SC-02
Preparation of Architectural and Construction Plans
The service aims to prepare architectural and construction plans by the

Description administration to work additions (within an area of 100 square meters)
Workflow 1- Refer to construction permits section (additions unit) to apply the

request without consultant
y
Approved site plan - no more than copy
two months
The proposed site plan copy
New plot plan (no more than two copy
months)
Identity Card Original
Documents
proposed on CD-ROM copy
y
New plot plan (no more than two copy
months)
Proposed on CD-ROM : copy The proposed site plan
copy The approved site plan
copy Identity Card
Fees Nil
Special - The presence of the applicant or his representative

Conditions - In case of unknown diagram, inspection is going to be done.
Access
page 19
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 20
AACM-CP-SC-03
Permit for Parking Shades outside Land Borders
The service aims to issue a license umbrellas cars outside the boundaries of the
Description plot

Workflow
3- Payment of fees

A formal letter from the government Valid business license issued by the
agency or consultant (if any) Emirate of Abu Dhabi to the contractor
commissioned by the contracting (* Allows for decoration companies
company to receive license original from outside the Emirate of Abu Dhabi
in the event of decorative license
application only)
copy Adoption of the signing of the court
to the contractor
copy Engineer Contractor business card or
residence or origin factor data from
the Ministry of Labour or investor Card
(not required for a license decorative
Documents and umbrellas license cars outside the
boundaries of the coupon)
copy Investor card (Eng accept card in
case of loan, a civil engineer,
architect, engineer assistant) out
New voucher plan copy
No-objection certificate from the copy
(EHS)
To Whom It May Concern certificate copy
issued by the Town Planning Sector
approve the architectural plans and
construction
page 21
The approval of the Department of Detection service lines letter
Transport - Original (telecommunications, electricity,
water, sanitation) out
Model AACM-CP-CF-15 copy
Fees Cost
Fees Permit 2000 Per umbrella
Special - The presence of the authorized representative of the contractor to sign

Conditions
800555 info@am.ae 0097126715550 Link

Building)
general help hours:

24/7
page 22
AACM-CP-SC-04
License for Major Projects
The service aims to issue a business license progress of major projects such as a
processing site license (without drilling) and license digging foundations and
support aspects of drilling note that large enterprises are
Description Hotels - malls - development projects - commercial centers - schools - hospitals
- commercial buildings - industrial buildings - government projects that exceed
two floors

3- Payment of fees

A formal letter from the government Copy
agency or consultant (if any)
commissioned by the contracting
company to receive license out
Valid business license issued by the copy
Emirate of Abu Dhabi to the contractor
(allowing decoration companies from
outside the Emirate of Abu Dhabi in
the event of decorative license
application only)
Documents
Contractor signature approved by the Engineer Contractor business card or
court : copy residence or origin factor data from
and umbrellas license cars outside the
boundaries of the coupon) : copy
Investor card (Investor card(request Engineer accept card (in case of loan,
for graduation certificate of the a civil engineer, architect, engineer
Enginee) assistant)
copy Updated Site plan
page 23
(EHS)
copy Form AACM-CP-CF-06
copy Form AACM-CP-CF-15
copy In the event of a processing site
license (without drilling)
copy Site speech delivered from the Gaza
cities and Area Planning
copy Roads approval
copy In the case of a license digging
foundations and support aspects of
drilling
- Wrote detection service lines
(telecommunications, electricity,
water, sanitation) out
copy Approval of the adoption of Section
diagrams on the consolidation method
in the case of drilling
copy Pledged technical assets out of the
building
Private House
Public House
Commercial Property
Commercial / Industrial Property
Commercial Property / Residential investment
Commercial Property / permanent residential - Commercial Villa
Temporary shop
Commercial Property / car wash
Commercial Property / Supermarkets
Antenna GSM / Etisalat or Du
Government buildings
Mosques
Umbrellas license
Insurance fees removal of construction waste:
Fees Commercial - Commercial: such as: Supermarket / Society / Bank /
commercial...
Residential buildings: such as: habitable investment / private housing / public
housing
Commercial - Industrial: such as: factories / industrial .....
Public buildings: such as: Camp corporate / government installations / mosques
.....
In the case of add-on residential buildings:
Add buildings of no more than 2.60 m
Add buildings of more than 2.60 m
In the case of fences by area:
Fences of a length not exceeding 150 m
Fences length of 150 m - 250m
Fences of a length exceeding 250 m
page 24
Special ‫دجوي ال‬
Conditions
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 25
AACM-CP-SC-05
Maintenance and Decoration Permit
Description The service aims to license issuance and maintenance decor.

3- Payment of fees

A formal letter from the government Valid business license issued by the
agency or consultant (if any) Emirate of Abu Dhabi to the contractor
commissioned by the contracting (* Allows for decoration companies
company to receive license out from outside the Emirate of Abu Dhabi
application only)
Documents copy Signature approval of the contractor
approved by the court : copy
New plot plan copy
contractor Report about project work Projected horizontal scheme if there
to be executed: copy were breakers gypsum boards certified
by the department to adopt
management plans of building permits
(if applicable)
Fees Cost
Demolition Wall 50
Special accommodation 100
Fees Public housing 100
Commercial Property 100
Industrial Property 200
page 26
Conditions
800555 info@am.ae 0097126715550 Link

Building)
general help hours:

24/7
page 27
AACM-CP-SC-06
Building Permit Renewal
This service aims to renew the license in the absence of direct construction work
after the withdrawal of the license during the period of 6 months and 0%
Description completion rate also include updating building permit (add or change consultant
/ add or change contractor)
1- Submission of the application

3- Payment of fees

General Requirements: A formal letter from the government
agency or consultant (if any)
commissioned by the contracting
company to receive license Original
Valid business license issued by the Adoption of the signing of the court
Emirate of Abu Dhabi to the contractor to the contractor : copy
( * Allows for decoration companies
from outside the Emirate of Abu Dhabi
application only) : copy
Engineer Contractor business card or
Documents residence or origin factor data from
( not required for a license decorative
boundaries of the coupon : copy
Investor card ( graduate certificate
requests Eng ) card Eng accept if
Copy ( loan, a civil engineer , New voucher plan
architect, engineer assistant
(EHS): copy
page 28
Model AACM-CP-CF-15 : copy Model AACM-CP-CF-04 : copy
:
Book of the Advisory renewal request Building permit ending out
with the proportion of out
achievement
Renew books revealed on the lines of Speech delivery site ( in the case
services ( telecommunications , that the percentage of completion zero
electricity, water , sanitation ) in the ) Original
case of receipt of the license and not
to proceed with construction for a
period of 6 months out
Technical assets pledged to the
contractor and ( Consultative if any ) y:
based on the completion rate Original
Book a waiver from former consultant Book of the former Advisory pledge
for the design and supervision of the design ( in the case of adding a
total in the event of a change or consultant ) out
consultant for overseeing full only in
the case of adding a consultant and
received all financial dues from the
owner with the proportion of
achievement and has no conflict from
courts Original
The consultant 's new book , pledging Technical assets pledged for the
full supervision of the project to building contractor and consultant ( by
determine the percentage of the completion rate )Original
achievement or undertaking design
and supervision ( in the event of a
change consultant) Original
Building permit in the case of receipt original or copy
of the Contractor
:
Book a waiver from the previous Book online delivery of urban planning
contractor for the project to receive all sector and the space (if construction
his dues with the proportion of zero percent )
achievement from the owner and the
consultant or an official letter from the
court to withdraw the project or FGB
for housing loans citizens out
copy Technical assets pledged to the
contractor ( and the consultant if any)
Original
Fees Nil
Special - : Special conditions to add or change the consultant
page 29
- in case of hardcopy approved amendment or renewal : Attach a copy of the
architectural and structural diagrams approved by the Department of
Building Permits
- : Special conditions to add or change the- contractor
Conditions - In case of not starting construction for a period of 6 months from issuing
the license , the book list of service lines must be renewed
(communications, water, electricity, sewage)
- In case of of industrial land related to Higher Corporation for Specialized
Economic Zones a non-objection letter for industrial lands of the Higher
Corporation for Economic Zones, should be providede.
800555 info@am.ae 0097126715550 Link

Building)
general help hours:

24/7
page 30
AACM-CP-SC-07
Pouring Concrete
Description this service aims to investgate infrastructure and floors
Workflow 1- Submission of the application


New voucher plan : copy Book of space required legal attributed
to the site and determine the land's
natural level of the reference
attributed : copy
Book by the consultant to select the copy
Documents type of insulation in the case of water
level (less than 10 m) and the type of
steel used and the depth of
incorporation
Architectural and structural plans Soil testing report : copy
approved by the consultant and the
owner and management of building
permits : copy
Fees Nil
- Provide all the security and safety precautions at the site

Special
- The presence of architect of the project for Contractor in order to be duly
Conditions receipt process
800555 info@am.ae 0097126715550 Link

Access
Building)
page 31
general help hours:

24/7
page 32
AACM-CP-SC-08
Technical Certificates Issuance
The service aims to technical certification (certificate of completion of the

Description building and completion certificate)
1- Submission of the application.

Workflow
2- Exit engineer to the site to preview.
3- Receipt of the certificate. "

Complete the certification Land : copy scheme
requirements of the building
Valid construction license : copy Outline of the general location of the
building (layout) : copy
Book connect the power supply : copy Connect the power delivery of the
Documents electric : copy
Book by the consultant and completion
rate of 100% : copy :
Land copy scheme
Book of the Advisory specified Valid construction license : copy
completion rate : copy (layout)
Fees Nil
Special - The presence of consultant engineer and contractor engineer.

Conditions
800555 info@am.ae 0097126715550 Link

Access
page 33
Building)
general help hours:

24/7
page 34
AACM-CP-SC-09
Architectural and Construction Plans Approval
Description The service aims to audit the architectural drawings and construction

Workflow
1- Submission of the application through the Internet (MMS)

Approved site plan describing General scheme for all new buildings
elevations of the property and old dimensions and defections:
management: copy copy
Colorful perspective explains the Office undertaking for design and
nature and design idea: copy supervision: copy
Or the signature authorization from Valid Office license: copy
the office : copy
Horizontal projections and the surface Architectural drawings sector-specific
architecture and interfaces described longitudinal and latitudinal passes, one
by the longitudinal and transverse drawer (if any) : copy
axes and the use of names in the
blanks and ornaments, projections and
Documents elevations, elevations, finishes and
colors used shown by the percentage
of out building :
Structural Graphics: copy Soil testing report: copy
Structural calculations: copy All program requirements and the
requirements of sustainability: copy
Graphics by rules and regulations and copy
laws Universal Building Code
The approval of the Civil Defense : The approval of the Department of
copy Transport : copy
Approval of the Abu Dhabi Urban Property management approval in
Planning: copy case the site was leased to the
municipality
page 35
copy Attachments approvals of the
competent bodies, according to the
allocation of land (Endowments of the
mosques, the Abu Dhabi Tourism
Authority of hotels, Abu Dhabi
Education Council for schools, etc.) :
copy
Fees Nil

Conditions
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 36
AACM-CP-SC-10
No Objection Certificate for Temporary Electricity Connection
Description The service aims to connect an electric current to a temporary work location
Workflow 1- Apply the request in customers service centers and provide the
required documents.

Documents Building Permit new version copy
Fees Nil
Special - construction permit must be newly issued (one year from date of issue)
Conditions
800555 info@am.ae 0097126715550 Link

Building)
general help hours:

24/7
page 37
AACM-CP-SC-11
No Objection Certificate for Permanent Electricity Connection
This service aims to connect the power supply to the building after the
Description completion of realization


A letter from the consultant showing copy
completion of the project
Plot plan updated version
Building permit (if applicable) copy
(lay out) outline of the general copy
location of the building
Concreting revealed copy
Letter from Abu Dhabi Company for copy
sewage extensions health
A letter from the status of connections copy
extensions
Documents
Book Advisory request to connect the copy
electric current to the end of the
business with the construction indicate
the percentage (in the case of
construction)
To clarify for all interfaces and the Photos
perspective of the building
A letter from the Department of Urban copy
Planning numbering of the building (in
the case of building space on the
ground and connect the electrical
current only)
Approved plans from the Department Main licenses
of Construction
page 38
Consent of the Survey Section (in the copy
case of construction and deliver an
electric current only)
The approval of the Higher copy
Corporation for Specialized Economic
Zones of its lands in the area beware)
The approval of the Civil Defense copy
(except public housing and private
housing)
The approval of the Department of copy
Transport (except public housing and
private housing)
Fees Nil
Special - The presence of consultant engineer and contractor engineer.

Conditions
800555 info@am.ae 0097126715550 Link

Building)
general help hours:

24/7
page 39
AACM-CP-SC-12
Retrival of Construction Waste Removal Deposit
The service aims to secure construction waste recovery after the completion of
Description the implementation of the project


Concreting cast (in the case of copy
construction)
Insurance copy receipt
The company's trade license copy
Documents Building completion certificate (if copy
applicable)
Building Permit : copy Plot plan : copy
Outline of the general location of the copy
building (layout) in the case of
construction (new - Add-on)
Fees Nil

Conditions
800555 info@am.ae 0097126715550

Building)
page 40
general help hours:

24/7
page 41
AACM-CP-SC-13
Planned or Existing Project Amendment Permit
The service aims to issuance of a license amendment to an existing project or

Description scheme
Workflow 1- out the application in the customer service center.

2- Payment of fees.

Certified scheme for the voucher - Architectural and structural drawings
original modified accredited by the consultant
and the contractor and the owner and
construction permits section out
Computational copy memos
Soil testing report copy
Book assigned owner of the Advisory copy
Office of the amendment or
addendum
Previous building permit copy
Approved plans as the new owner ( in All plots received previously and that
Documents the case of changing the name of the got her the change to be written off
owner of the project ) out by the circuit out
Adoption of the new consultant that copy
does not have any reservations to the
design or what has been implemented
by the previous consultant ( in the
event of a change consultant)
A letter from the Advisory copy
Book of the appointment of the new copy
Advisory owner (in the event of a
change consultant)
Book waiver of the former Advisory copy
and agreed to this change (in the
event of a change consultant)
page 42
Delivery of credit insurance from copy
financial
A formal letter from the government copy
agency or consultant authorized by
the owner commissioned a contracting
company that received the license
Contractor 's business license valid copy
Signature approved by the court - Insurance
oiginal
copy receipt Book Building Inspection Department
(depending on the type of amendment
)
copy Table formwork
copy Card Engineer Contractor
Fees Nil
- Be sure to mention the type of amendment and previous license number

on all architectural and construction diagrams by the Department of
Special construction permits.
Conditions - The presence of the designated representative of consultant Office
personally.
800555 info@am.ae 0097126715550 Link

Building)
general help hours:

24/7
page 43
AACM-CP-SC-14
No Objection Certificate for Engineering Office licence Issuance

and renewal
Description The service aims to license and renew an engineering consulting offie.
1- Refer to Licensing Services Section (Department of Building Permits)

Workflow
3- Receiving the approval

Certificate of Registration at Professional license for office - Original
Department of Planning and Economy
- Original
Signature approval and seal of the Lease office contract approved by
office approved by the court - Original. Property Department at Al Ain City
Municipality - Original
Documents Valid residence for office workers - Certificates of experience for office
Original workers - Original
Office workers' passports : copy Educational certificates for office
workers - original
The names of the office workers and copy
previous work carried out by the
Office
Fees Nil
- Experience of the architect is not less than (10) years

Special - Experience of civil engineer is not less than (5) years
Conditions
- Provide observer and draftsman
Access
page 44
800555 info@am.ae 0097126715550 Link
Town Planning
general help hours:

24/7
page 45
AACM-CP-SC-15
Building Demolition Permit
Description this service aims to issue license for domlition of the building

3- Payment of fees

A formal letter from the government copy
authority or consultant (if any)
commission the contracting company
to receive license
Valid trad license issued by the copy
Emirate of Abu Dhabi to the contractor
(* Allows for interior design companies
from outside the Emirate of Abu Dhabi
required only)
Adoption of the signing of the court copy
to the contractor
Documents Engineer Contractor business card or copy
residence or origin factor data from
boundaries of the coupon)
Investor card (graduate degree is Eng) Engineer accept the card anyway
(loan, a civil engineer, architect,
engineer assistant)
copy New voucher plan
(EHS)
page 46
copy Model AACM-CP-CF-15
copy Book of property management to
approve the demolition
copy Book approval from the Civil Defense
demolition
copy Wrote remove the lines of electricity
and water services,
telecommunications and sanitation
certified by the competent authorities
SOA
copy General location scheme described in
Part to be demolished certified
inspector of the region (in the case of
partial demolition)
copy Certificate from the Al Ain Distribution
Company on electricity supply to the
building (not less than 15 years) (for
the demolition of parole)
Fees Nil

Conditions
800555 info@am.ae 0097126715550 Link

Building)
general help hours:

24/7
page 47
Regional Data Management
page 48
AACM-SD-SC-01
Land Plots Demarcation
This service aims to put signs on the corners of the plot for the purpose of
Description starting construction.

Workflow
3- Payment of fees

Demarcation (new) Site plan does not exceed the duration
(6 months)
copy Identity card
Original Certification schemes and compliance
with the site plan data
copy Value attributed to the approved by
the proposal does not exceed the
duration (6 months) in the absence of
existing road to the site
- A letter commissioned by the owner to
Documents the consultant to do the project
copy
Minutes delivery site copy

Identity card out Building Permit
copy Site plan does not exceed the duration
(6 months)
copy y y
Identity card Original
Site Plan copy
Fees
page 49
Fees Cost
Multi-storey commercial land 100
Residential land 50
Other uses 20

Municipality
Special - The presence of the designated representative
Conditions
- In the case of selecting land for the study purpose: the presence of the
person or the formally designated authoruty
800555 info@am.ae 0097126715550 Link

Building)
general help hours:

24/7
page 50
AACM-SD-SC-02
Land Plot Approximate Demarcation
Description This service aims to detect lands allocated to citizens.


Documents Site plan does not exceed 6 months copy
Identity card Original
Fees Nil
- The necessary to present the identity card in all transactions of the Al Ain
Special Municipality
Conditions - Presence of designated person
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 51
AACM-SD-SC-03
Qibla Determination
Description This service aims to indicate the direction of prayer Kibla

Workflow
3- Payment of fees
Identity card : Original A letter commissioned by the owner to

the consultant to do the project
copy Site plan does not exceed the duration
(6 months)
copy
Documents Site plan does not exceed the duration copy

(6 months)
Identity card out Certification schemes and compliance
with the site plan data
copy The value attributed to the approved
by the proposal does not exceed the
duration (6) months in the case of an
existing road to the site
A letter commissioned by the copy
consultant to the contructor to do the
project
Fees Nil
Special - The necessary to present the identity card in all transactions of the Al Ain
Municipality
Conditions
page 52
- The presence of the designated representative
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 53
AACM-SD-SC-05
Land Construction Level Demarcation
Description This service aims to indicate the level of the ground.

Workflow
3- Payment of fees

Site plan does not exceed the duration copy
(6 months)
Building Permit copy
Documents The value attributed to the approved -
by the proposal does not exceed the
duration (6 months)
Minutes delivery site Copy
Identity card Copy
Fees Cost
Multi-storey commercial land 100
Fees Residential land 50
Other uses 20
- The presence of the designated representative

Special
Conditions Municipality
Access
800555 info@am.ae 0097126715550 Link
page 54
Building)
general help hours:

24/7
page 55
AACM-SD-SC-06
Existing Fence Verification
Description This service aims to lift the corners of the fence and update the system.


Building Permit: copy Site plan does not exceed the duration
(6 months)
Documents Copy Minutes delivery site
Copy Layout of the approved building plans
copy Identity card
Fees Nil

Conditions - The presence of the designated representative
800555 info@am.ae 0097126715550

Building)
Working general help hours:

Hours Sunday - Thursday: 8:00 am 3:00 pm
page 56
call center hours:
24/7
page 57
AACM-SD-SC-07
Approved Services Lines Verification
This service aims to send a surveyor to make sure the field of health status and
Description locations of signs paths of service lines, and the extent of compliance with the
approved plans.


Documents Services check list form Copy
Approved plans Digital Copy
Fees Nil

Conditions - The presence of the designated representative for the requesting party.
800555 info@am.ae 0097126715550

Building)
general help hours:

Hours
call center hours:
page 58
24/7
page 59
AACM-SD-SC-08
Executed Services Plans Verification
This service aims to make sure the field of operational accuracy of the data
Description provided by the consultant by sending a surveyor for the site, before merging
the data in the system


Services check list form Copy
Documents A digital copy of the drawings services copy
DGN format FILE
Identity card original
Fees Nil

Conditions - The presence of the designated representative for the requesting party
800555 info@am.ae 0097126715550

Building)

page 60
call center hours:
24/7
page 61
AACM-SD-SC-09
Ground Control Point Coordinates
This service aims to get the coordinates and values of the reference points for
Description the completion of cadastral surveying work of the projects in the city of Al Ain

Workflow
3- Payment of fees

Model checking Survey copy
Documents
Scheme to the project site in JPG or copy
PDF format
Fees Cost
Fees Provide a set point Surveyors 50.0
- The presence of the designated representative for the requesting party

Special
800555 info@am.ae 0097126715550

Building)

Hours
page 62
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
page 63
AACM-SD-SC-10
Site Clearance of Survey Control Points
This service aims to get a notice stating that the project site is frre of spatial
Description control points.


Documents Schemes of the project site ( hard copy
copy or soft copy )
Fees Nil

Conditions - The presence of the designated representative
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 64
AACM-SD-SC-11
Maps Issuance
This service aims to issue a variety of sizes and maps appropriate standards for
Description Al Ain areas of the city and its territory or at the request of the client.

Workflow
3- Payment of fees
Documents An official letter addressed to the copy

Director of Town Planning Sector or
Spatial Data Manager (optional)
Fees Cost
Paper maps 20
Fees Digital maps 50
Satellite maps paper 150
Special - The necessary to present identity card in all transactions of Al Ain

Municipality
Conditions
800555 info@am.ae 0097126715550 Link

Building)
page 65

24/7
page 66
AACM-SD-SC-12
Digital Data Licence
This service aims to issue a digital data licence as a prerequisite to apply for
Description digital data


Signature approved by Court copy
valid trade license copy
Documents commissioning the project copy

to whom it may concern certificate copy
from the authority executing the
project
Fees Nil

Municipality
Special
- Project consultant commitment to the terms of the data exchange
Conditions agreement and provide the spatial data department with the executive data
every six months
800555 info@am.ae 0097126715550 Link

Building)
page 67
general help hours:

24/7
page 68
AACM-SD-SC-13
Digital Data Request
This service aims to provide digital geographic data for as many layers as the
Description client's need for the project area


Project site map copy
Documents
Permit to exchange of digital data : Identity card original
copy
Fees Nil
- Only consultant can apply for this service

Special - The consultant office must have a valid digital data license
Conditions - The necessary to present identity card in all transactions of Al Ain
Municipality
800555 info@am.ae 0097126715550 Link

Building)

page 69
call center hours:
24/7
page 70
AACM-SD-SC-14
Land Plot Coordinates Digital Specification
This service aims to provide the coordinates of the corners of ribs coupon
Description specific reference number


Site plan or plot reference number copy
Documents Commissioned letter by the owner to copy
the Consultant
Fees Nil
Special - The necessary to present identity card in all transactions of Al Ain

Municipality
Conditions
800555 info@am.ae 0097126715550

Building)
general help hours:

Hours
call center hours:
page 71
24/7
page 72
page 73
AACM-SD-SC-04
Building-free Land Certificate
Description This service aims to issue a certificate that the land is free of buildings.


Documents New plot plan copy
Or New certificate of property : copy Identity card original
Fees Nil

Conditions - the presence of the owner or his representative
800555 info@am.ae 0097126715550 Link

Building)
general help hours:

24/7
page 74
Infrastructure sector and municipal
assets
page 75
Infrastructure Services
page 76
AACM-IC-SC-01
Geophysical Study Approval
This service aims to oversee the geophysical study scientific ways to check the
Description soil before starting the implementation of projects in the eastern region of the
Emirate of Abu Dhabi.
1- Enter project data through the electronic service system

Workflow
2- Download attachments via electronic service system
3- Download the final report of the study
Documents Nil
Fees Nil
Special - Geophysical requirements for Al Ain Municipality.

Conditions
Access
800555 info@am.ae 0097126715550 Link
general help hours:

24/7
page 77
Internal Roads and Infrastructure
Department
page 78
AACM-RI-SC-01
Permanent Entrance Permit
he service aims to issuance of a license amendment to an existing project or

Description scheme
Workflow 1- Provide the required documentation and record demand in the

customer service center.
2- Receiving a work permit entrance permanently. "

Voucher Number Scheme (Site Layout Plan) for the
design of the building described him
Documents interfaces and portals approved by the
Department of Building Permits
copy Identity card - original
Fees Nil
- The necessity to present identity card in all transactions of Al Ain

Municipality
- The application is received for Contractor only, in case a citizen submit the
Special application he is directed to check with contractor to provide the service.
Conditions - In case that there are no obstacles in front of the entrance, obstacles are
lifted on the owner expense.
- All attachments are received in a single file format (pdf)
800555.0 info@am.ae 9.712671555E10 Link

Building)
page 79
general help hours:

24/7
page 80
AACM-RI-SC-02
Traffic Accidents Damages Estimation
This service aims to estimate the value of municipal assets for damaged
Description infrastructure and parks as a result of traffic accidents

Workflow 2- According to the customer wish, the amount of the value of the
damage will be paied to the Municipality or a letter to the insurance
company will be issued
3- Receiving the clearance

Documents Sa'ed Report copy
Identity Card copy
Fees Nil

Conditions - .In case the client submited the police report, the site should be reviewed
which takes two working days
800555 info@am.ae 0097126715550

Building)

Hours
page 81
call center hours:
24/7
page 82
AACM-RI-SC-03
No Objection Certificate for Roads and Infrastructure Assets
"This service aims to issue a certificate of no objection to the road infrastructure

assets, which include the following:
- Connecting rain water drainage network with a new rain water drainage
network list.
Description - Extension Services / down next to the existing assets.
- Remove or deport the road furniture such as (columns Lighting - Manhol the
rain water drainage - Paintings traffic - infantry corridor - positions - through the
service).
Workflow Nil
Identity card original Pledged by the consultant overseeing

the copy
Site Pledge from the obligation to pay the
amounts contractor specific financial
management of internal roads and
infrastructure in violation
copy Planned adoption of the path of the
service sector, urban planning and
space valid
copy Flipchart of the site with the GPS
Documents copy Scheme and longitudinal cross
section in case of request for
extension of services / down beside
the existing assets
copy Provide a detailed explanation of the
method of execution in case of
request for extension of services /
down beside the existing assets
copy Illustrative Table for all the spaces
required in case of request for
extension of services / down beside
the existing assets
copy A detailed timetable for action in case
of request for extension of services /
down beside the existing assets
page 83
copy
Planned adoption of vertical and copy

horizontal sections of roads
Clarify the method of discharge and copy
connectivity details
Design schemes to divert rainwater copy
map with all data and calculations
Remove or deport furniture the way
Copy coupon scheme Design plans for road lighting
copy lighting Studies as per specifications
of Al Ain City Municipality
Fees Nil

Municipality
- provide a pledged by the project consultant to supervise the works.
Special
- provide a legally authorized pledged to preserve the assets and bear
Conditions responsibility of any damage resulting from the works of Contractor
- All attachments is received in a single file format (. Pdf) by the designated
representative of contractor or consultant
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 84
AACM-RI-SC-04
Permit for Using Roads and Infrastructure Assets
Through this service to the issuance of permit to use the assets of ways, which
include groundwater discharge network rainwater drainage, pitching tents and
exhibitions, installation of signboards and advertising, download the pavement
Description to the entrance of the project (temporary), use parts of roads and sidewalks,
installation of umbrellas and download berthpositions after the approval of the
concerned authorities (Department of Transport / Town Planning Sector and
space).
Workflow Nil

Groundwater discharge in the rain Identity card of the applicant out
water drainage network
Flipchart for the proposed Lkhaddmat copy
with Coordinates
Pitching tents and exhibitions
Identity card of the applicant out No. coupon
copy Flipchart of the site required spaces
copy The approval of the concerned
authorities
Installation of signboards and
Billboards
Documents Identity card of the applicant out Book Management Investment Office
(Commission regulate and control the
ads)
copy Method of execution ( Plate )
Form my determination to shape the copy
rules of painting
Photos showing the location of work copy
with the building
The approved plan put paintings from copy
the Gaza cities and Area Planning
Download the entrance to the pier
project ( tentative )
Identity card of the applicant out Voucher Number
page 85
copy Building permit with the project data
copy
Use parts of roads and pavements The applicant's identity card out
Flipchart of the site with the GPS copy
Chart shows the dimensions of the copy
space to be used
Photos showing the building and the copy
space to be used
A timetable for the work
Installation of umbrellas and download No. coupon
the pavement of the positions after
the approval of the concerned
authorities ( Department of Transport
, Town Planning Sector and spacThe
applicant's identity card original
copy Flipchart of the site with the GPS
copy Book the approval of the Department
of Transport or the Town Planning
Sector and the space in the event of
request installation umbrellas and
download the pier parking
Fees Nil
- The necessity to present of identity card in all transactions of of Al Ain

Municipality
Special - provide a legally authorized pledged to preserve the assets and bear
responsibility of any damage resulting from of business.
Conditions
- All attachments is received in a single file format (. Pdf) by of the
designated representative of of contractor or consultant.
800555 info@am.ae 0097126715550 Link

Building)

page 86
call center hours:
24/7
page 87
AACM-RI-SC-05
Roads and Infrastructure Assets Disclosure
Description

Workflow 2- Download attachments
3- Receipt of the book revealed about the origins of roads and
infrastructure

Review phrases (water and electricity) Identity card of the applicant - original
Coupon scheme (Site Plan) Flipchart of Al Ain Distribution
Documents Company with the desired path
copy Revealed about the origins of roads,
rainwater drainage networks
Identity card of the applicant - original Voucher No / flipchart of the site
Fees Nil

Conditions - All submitted documents in a single file in PDF format by the the
designated representative of of of contractor or consultant
800555 info@am.ae 0097126715550

Building)
page 88
general help hours:

24/7
page 89
Department of Public Health
page 90
AACM-PS-SC-01
Veterinary Health Certificates
This service aims to issue certificates of veterinary health for meat, to deport
leather within the state, for the transfer of animals from livestock markets to the
cities of the other State, to deport the skins of slaughterhouses eye to the
outside of the state, to transport carcasses from slaughterhouses to an outside
Description or inside the country, for the transfer of animals from livestock marketsCentral
to the slaughterhouse, issue ‫ قوقن‬certificates animals Bhzaúr the
slaughterhouses and livestock markets, issuing certificates of disposal of infected
animals and disease epidemiology and health certification for transfer
irregularities slaughter from slaughterhouses eye to the other cities of the state.

2- Receive the certificate

Documents Identity card - original trade license
Fees Nil
Special - The client must have a file in the munacipility (companies)

Conditions
Access
800555 info@am.ae 0097126715550
general help hours:

24/7
page 91
AACM-PS-SC-02
No Objection Certificate for Construction Sector
Description
1- Submission of the application with the required documents.

Workflow 2- Provide the necessary information about the work required (new
construction _ renew _ amend _ Add _ maintenance _ demolition).
3- If the company is registered in the system, but it prohibited the client
must go to the Department of Health.
y y () (-) y
Valid commercial license copy
Site plan for the new building copy
Documents form H in the case of large projects copy
registered
form 01 in the case of (non- copy
registered) or the lack of company
information
Plan the environment and health and copy
safety
Fees Nil
- .The necessity to present Emirates identity card in all transactions of Al Ain

Municipality
Special - In case that the trade license is issued from other emirates or the main
branch of the company in Abu Dhabi or the western region no registeration
Conditions for the company and does not claim any documents except in case of new
construction (delivery site map) and large enterprises (Fill Form Form H)
and delivery of the Plan of environment, Health and safety.
page 92
800555 info@am.ae 0097126715550
Building)
general help hours:

24/7
page 93
Municipal Service Sector
page 94
Department of Lands Properties
page 95
AACM-L&P-SC-01
Mortgage Release
This service aims to raise mortgage signal from the earth and become
Description encumbered owner free disposition
Workflow 1- Record demand

2- Payment of fees

Passport (if not up to date in the copy
system of land)
Family book (that were not updated in copy
Documents the system of land)
Identity Card (if not updated in the copy
system of land)
Letter of the mortgage authority copy Power of attoreny if the agent
Fees Nil
- The necessity to present the identity card in all transactions of the Al Ain
Municipality
Special
- It is possible to be pay off a specified mortgage for a land or any lands or all
Conditions the lands. The number of the mortgage intended to be paid off should be
mentioned in the dismortage letter.
800555 info@am.ae 0097126715550

Building)
page 96
general help hours:

24/7
page 97
AACM-L&P-SC-02
Grant Registration
This service aims to be the owner of the gift of his possessions drug controls by
Description the court legitimacy.
Workflow 1- Record demand in the customer service center.

2- Payment of fees. "

Passport and family book of the donor copy
in case of non-availability in the
system
Passport and family book of the copy
transferee in case of non-availability in
the system
Documents The identity of the donor card and copy
transferee in case of non-availability in
the systemm
Valid tade license of Real Estate copy
Managemente (in the case of
companies)
Court Message origin or a true copy Adoption of the gift of the court
Fees Nil
Municipality
- in case of main relatives (father, mother, son, daughter, wife, grandfather,
Special grandmother of the parties) fees of AED 2000.
Conditions - in case of branches relative (sister, brother, uncle, aunt, uncle, aunt) a 2%
fees.
- Address the Property Registration Section in property management for the
valuation of the property intended to be granted in the case of 2%.
page 98
- The grant involves the entire land or share / part of the land provided that
no division for the land.
- A donation is not allowed for the public houses and industrial land and the
granted farms .
- In case that the land is mortgaged , the mortgaged authorities should be
addressed
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 99
AACM-L&P-SC-03
Heirs Registration
This service aims to be the owner of the gift of his possessions drug controls by
Description the court legitimacy.
Workflow 1- Determine the percentages

2- Registration application

Aletter sent by the court to the copy
municipality for the implementation of
the rule of inheritance
Letter of inheirtance limitation replica
Documents All passports of heirs (if not updated in copy
the system of land)
Syndication is all the heirs (if not copy
updated in the system of land)
Identity cards of all the heirs (if not copy
updated in the system of land)
Fees Nil

Municipality
Special
- In the case that the land is registered in the name of the heirs the
Conditions transaction is considered a waiver of specified right one and fees are
collected for it.
800555 info@am.ae 0097126715550

Access
page 100
Building)
general help hours:

24/7
page 101
AACM-L&P-SC-04
Lease Contract Termination
This service aims to terminate the lease and the abolition of all the agreed
Description conditions, including (to terminate the contract, the closure of the contract, and
the cancellation of the contract).

Workflow
3- Payment of fees

Tenant Documents (passport, national Lessor documents (passport, national
ID, modern identity for citizens in case ID, modern identity for citizens in case
they are not available in the system - they are not available in the system -
passport, residence, ID card for non- passport, residence, ID card for non-
citizens): copy citizens)
copy Draft of the lease (and not printing
handwritten)
Documents 3 copies of original Trade license for companies
copy The contract to be canceled /
terminate / close
two originals The decision of the dispute resolution
committee or certified by the court
procedures. (In the event of
termination) : copy
Clearance from the Al Ain Distribution copy
Company
Fees Nil
Conditions - You can not cancel a lease if there Internal contracts or the contract for
internal leasing
page 102
- In the case of changing the leases of the commercial licenses the license
should be cancelled or amend the new title for commercial license
- Power of attorney in the case of attorney
- Terminate the contract issued by the municipality under the judgment of the
Court
- Close the expired contract based on the unwillingness of the parties to
renew the contract
- Cancel the contract based on the desire and satisfaction of the parties of the
contract
- The presence of the applicant or his attorney and bring a copy of the power
of attorney
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 103
AACM-L&P-SC-05
Properties Sale and Purchase Registration
This service aims to seller concession on indigenous rights and dependency for a
Description property to the buyer which is recorded in land administration system

Workflow
2- Payment of fees
3- Receiving the approved contract

system of land)
the system of land)
system of land)
Land verification certificate not copy
exceeding one month
Documents
Search certificate of land not copy
exceeding 15 days
Evaluation certificate copy
If it is a sale and purchase process copy
(for companies), then a trade license
should be submitted too which should
be 100% local
Procuration and the purchase process original
should be stated explicitly
Fees Cost
Fees Properties Sale and Purchase 2% of the highest price
Registration
Special
page 104
- The necessity to present of identity card or all transactions of of Al Ain
Municipality
- It's allowed to sell a complete land, or share of the land or part of the
share
Conditions - It is not allowed to sell an allocated living lands and farms
- Temporary land cannot be sold
- Public houses can be sold if they are inherited only with the permission of
the Ministry of Presidential Affairs
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 105
AACM-L&P-SC-06
Registration of Sale and Purchase through the Court
This service aims to seller concession on indigenous rights and dependency for a
Description property to the buyer based on the court order and are recording the process of
buying and selling in the land administration system.

Workflow
3- Payment of fees

A letter from the court original or true copy
Passport (if not up to date in the Family book (that were not updated in
Documents system of land) : copy the system of land)
copy Identity Card (if not updated in the
system of land)
copy Letter of procuration if available
Fees Cost
Fees Registration of Sale and Purchase 2% of landselling price
through the Court
- Present identity card in all transactions of Al Ain Municipality

- It's allowed to sell a complete land, lot of the land or part of the lot
Special - Land verification certificate is not required
Conditions - The original judgment document should be attached or true copy of it and
attach a letter addressed to the municipality with the enforcement of the
judgement
Access
page 106
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 107
AACM-L&P-SC-07
Mortgage Registration
This service aims to record mortgage to ensure the rights of the owner and the
Description current side.

Workflow
3- Payment of fees

system of land) : copy the system of land) : copy
Identity Card (if not updated in the Mortgage contract : (3) original
system of land) : copy copies
Documents Agency in the case of the legal agent - In the case of minors must bring a
original permission subject to
a minor share of the competent Is determined by the type of message
courts on the mortgage foreclosure
Mortgage of first grade Mortgage to second-degree
Mortgage third degree Possessory pledge
Fees Nil

Municipality
- In case of minors, permission of mortgage should be brought for minor
Special share from the competent courts.
Conditions - It's not allowed to put into mortgage a morgaged land with another
mortgage for the same level.
- The mortgage could be applicable on more than a land. Mortgage type is
determined according to
page 108
- the letter of the mortgage authority (first level mortgage, second level
mortgage, third level mortgage , possession mortgage.
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 109
AACM-L&P-SC-08
Mortgage Alteration
This service aims to convert / change / modify the source of a mortgage from
Description one side to the other.
1- Apply the request.

Workflow
3- Payment of fees

Passport (if not updated in the system copy
of land)
Family book (if not updated in the copy
system of land)
Documents Emirates ID (if not updated in the copy

system of land)
Letter approve the transfer of copy
mortgage from new mortgage
Letter of non-objection from the copy
previous bank (in the case of changing
the point of foreclosure)
Fees Cost
Modify the terms mortgage contract 50
or real estate mortgage without
increasing the amount of mortgage.
Increase the value of mortgage 0.001 of the difference between the
Fees amount of registered mortgage and
the new amount
Replace the mortgaged property with 1000
another property
Conversion Mortgage 200
page 110
Extend the repayment period of the 1000
mortgage contract
Minimum charge 50
Maximum charge 1000000
- When you add a second mortgage or a third on the same land does not
allow the system to add new mortgage with the same level of the previous
mortgage and the client must address one of the mortgage autourities to
change the level of mortgage
- You must specify the reason for the refusal of the demand of the change in
the mortgage system.
Special - The label of the change is extracted from the system of mortgage and
Conditions pastes on the contract.
- You can change the type of mortgage and the level.
- Mortgage can be transferred from the land / several land to the land /
several other lands.
Municipality.
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 111
AACM-L&P-SC-09
Investment Contract Revocation
This service aims to terminate the contract of investment and the elimination of
Description all the conditions agreed upon.
Workflow 1- Record demand in the customer service center.

2- Payment of fees. "

Draft of investment contract : three Investment contract to be drafted:
original copies original copy
system of land)
Documents Family book (that were not updated in copy
the system of land)
system of land)
Power of attoreny in the case of proxy copy
Fees Nil

Conditions - system does not allow to cancel investment contracts if they contain
investment contracts or internal leases
800555 info@am.ae 0097126715550

Access
Building)
page 112
general help hours:

24/7
page 113
AACM-L&P-SC-10
Properties Certificate
A certificate showing the customer's property and indicate the manner of tenure
Description and the certificate is issued at the request of the customer

Workflow
2- Payment of fees
3- Receiving a certificate of property

Passport (if not updated in the system Family book (if not updated in the
of land): copy system of land): copy
Documents Emirates ID (if not updated in the Trade license if the owner is a
system of land): copy company or organization: copy
Attorney in case of the presence of copy
representative
Fees Nil
- The necessity to present Emirates ID in all transactions of Al Ain City

Municipality
Special - Owners must present themselves or who is on behalf of them with legal
power of attorney in case of updated special data for the land
Conditions
- Must be the client's file in the municipality and in the absence of his
presence are starting to make a person to create a file
800555 info@am.ae 0097126715550

Access
Building)
page 114
general help hours:

24/7
page 115
AACM-L&P-SC-11
Merging Lands
Description This service aims to integrate earths adjacent to become one land.

Workflow
3- Payment of fees

system of land)
the system of land)
Documents Identity Card (if not updated in the copy
system of land)
the trade license (for companies) copy
Integration Message copy Merger, if any decree
copy Agency in the case of a proxy
Fees Nil

Municipality
- If the land is mortgaged to multiple mortgages levels, these mortgages are
transferred to the merged territory automatically after termination
Special process, which requires approval the mortgaged authorities.
Conditions - If the land is mortgaged to mortgages with matching levels, the system
will not allow to pass through the process of termination unless the
landowner obtains a letter from banks approving on changing the level of
mortgages. Note that the modifying the previous mortgage is an
independent process of the system.
page 116
800555 info@am.ae 0097126715550
Building)
general help hours:

24/7
page 117
AACM-L&P-SC-12
Investment Contract Registration
This service aims to document the investment contract as agreed between the
Description parties.
Workflow Nil

Documents tenant (passport, national Lessor documents (passport, national
ID, modern identity for citizens in case ID, modern identity for citizens in case
they are not available in the system - they are not available in the system -
Documents a passport, residence, identity for non- a passport, residence, identity for non-
citizens) : copy citizens) : copy
Investment contract : Number (3) Department of Real Estate license
original copies valid : copy
Fees Nil

Municipality
Special - System will not allow registration of the lease or investment contract if the
use of the land is agricultural or public house.
Conditions
- Registration of investment contracts is possible on industrial land owned
by the municipality.
800555 info@am.ae 0097126715550

Building)

page 118
call center hours:
24/7
page 119
AACM-L&P-SC-13
Ownership Deed
This service aims to issue an ownership deed of real estate and property at the
Description request of the customer (including the new ownership deed to the property,
Replacement, and instead of corrupted).

Workflow
2- pay the fees in case of not new issuance
3- receive the ownership deed

of land)
system of land)
system of land)
Old ownership deed in the case of Original
replacement
Circular Letter from the police in the copy
event of loss of title to the property
Fees Cost
Fees Ownership Deed fee no fees for first time issuance,
Otherwise 500 Dh
- The necessity to present of Emirates ID in all transactions of of Al Ain City

Municipality.
Special - The presence of the owner or legal representative.

Conditions - No ownership deeds for temporary lands.
- When you issue the ownership deed replacement, submit a letter from the
police station stating the loss of property.
page 120
800555 info@am.ae 0097126715550
Building)
general help hours:

24/7
page 121
AACM-L&P-SC-14
Provisional and Industrial Lease Contracts Registration
This service aims to registration and renewal and collecting rent industrial land
Description and temporary leased from the government (including industrial land, camps,
businesses, farms, Azab, schools, health facilities, lounges,,,).

Workflow
2- Pay Service fees.
3- Reciving the label.
y
Passport (if not updated in the copy
system of land )
Family book ( if not updated in the copy
system of land )
Emirates ID ( if not updated in the copy
system of land )
Attorney in case of the presence of original copy
representative
Valid trade license in case of copy
Documents companies
Factory license of the Abu Dhabi Copy
Chamber ( in the case of factories)

system of land )
Family book ( that were not updated copy
in the system of land )
Identity Card ( if not updated in the copy
system of land )
Trde license copy
page 122
A report originating from Ministry of copy
labour (not less than 20 workers)
Civil Defense Certificate ( Meet Terms copy
of safety )
A certificate from the Department of copy
Health ( warehouses Affairs )
Certificate ( completion percentage ) copy
for the project
Attorney in case of the presence of copy
representative
y
system of land )
system of land )
Business license copy
License from the Health Authority - copy
Abu Dhabi
Civil Defense Certificate ( Meet Terms copy
of safety )
Health
for the project
Agency in the event of failure to copy
attend his relationship
In the case of registration and renewal Passport (if not up to date in the
of contract educational projects system of land )
copy Family book ( that were not updated
copy Identity Card ( if not updated in the
system of land )
copy Business license
copy Approval of the Abu Dhabi Education
Council
copy Civil Defense Certificate ( Mostofi
Terms of safety )
copy A certificate from the Department of
page 123
copy Certificate ( completion percentage )
for the project
copy Agency in the event of failure to
copy

system of land )
system of land )
Business license copy
A certificate from the Environment copy
Agency
Civil Defense Certificate ( Mostofi copy
Terms of safety )
for the project
Certificate of Abu Dhabi Food Control copy
Authority ( Mostofi conditions )
Agency in the event of failure to copy
Fees Nil
Municipality
- The owner presents himself or his representative
- It's allowed to create a process of registering a lease on a territory which
does not have owners
Special
- process of registering will not allow the user to create more than one lease
Conditions on the same land
- Lease registration process can be applied to industrial land owned by the
municipality
- in case of camps companies , regulatory reporting period will be after the
payment of the fees
Access
page 124
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 125
AACM-L&P-SC-15
Copies from the Municipality Records
This service aims to copy any document required by the owner of its property
Description file either paper or electronic file, also includes a re-print of the contract.
1- The presence of the owner or his legal representative to the
Workflow 2- Department of Property Registration city of Al Ain Municipality - Ground

Floor
3- Recieve the document
4- Payment of fees

of land)
Documents system of land)
system of land)
Power of Attoreny if the agent copy
Fees Cost
Fees Copies from the Municipality Records 50.0
- The necessity to present of the Emirates ID in all transactions of of the Al

Ain City Municipality.
Special - The owner presents himself or the legal representative.

Conditions - present the ID or power of attorney.
- The types of the documents that can not be provided: decrees, internal
correspondence.
Access
page 126
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 127
AACM-L&P-SC-16
Lease Contract Registration
This service aims to document the leases to become formal in nature, and
include the following actions:
- Registration of the lease (less or more than 4 years).
Description - Renewal of the lease.
- Amendment of the lease by the tenant.
- Amendment of the lease by the lessor.

2- Payment of fees.

tenant Documents (passport, copy
national ID, modern identity for
citizens in case they are not available
in the system - passport, residence, ID
card for non-citizens)
Lessor tariff documents (passport, copy
national ID, modern identity for
citizens in case they are not available
Documents in the system - passport, residence, ID
card for non-citizens)
Lease (printed, not handwritten) Three original copies
You want to modify lease two originals
Commercial license for companies copy
In the case of subletting must have copy
renter's license valid Real Estate
Management
Fees Cost
Registration leases less than four AED 100
Fees years
Registration leases four years and 1% of the contract value
more
page 128
Amendment of the lease AED50
- The necessity to present the identity card in all transactions of The Al Ain
Municipality
- In the case of the internal lease the tenant must have the license of
managing the real estate .
- approval of the the lessee and the lessor in case of amendment.
- In case that there is court request compelling a one of the contract parties
to renewal process of the contract is done without reference to the other
party and the right holder has to provide judicial order in case of renewal.
Special
- Building registeration details must be updated in the registration
Conditions department of building contracts.
- It's not allow to register the lease if the use of the land is residential villas
added with social approval from the Committee of multiple units.
- Not allowed to rent apartments and unlicensed units from the competent
authorities.
- Not allowed to lease land assigned for a particular purpose unless explicitly
stated in the lease agreement between the owner and municipality such as
factories, hospitals, schools, companies
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 129
AACM-L&P-SC-17
Land Verification Certificate
This service aims to issue a certificate of research at the request of the client
Description and explain restrictions Kalrhen and registered investment on that land

Workflow
2- Payment of fees

Passport (if not up to date in the Family book (that were not updated
Documents system of land) : copy in the system of land) : copy
Identity Card (if not updated in the Agency in the case of a proxy : copy
system of land) : copy
Fees Nil
Municipality
Special
- certificate of search is not issued for temporary land.
Conditions
- legal representative has to come in the absence of owner .
800555 info@am.ae 0097126715550

Building)
page 130

24/7
page 131
AACM-L&P-SC-18
Land Borders Annexation
This service aims to combine the entire corridor or equally between private
Description residential land and agreed to certain conditions and controls.
1- Register
Workflow
3- Receiving no objection certificate

Identity Card (if not updated in the trade license (for companies) : copy
Documents system of land) :copy
Annexation request letter Original
In the case of annexation of the entire copy
corridor, you should bring approval of
neighbor
Fees Nil

Municipality
- Verification that there are no buildings opposite to annexation.
- Annexation does not result the line construction exceeding, line regulation
Special or existing services.
Conditions - The annexation does not affect the main official entrances to the
neighboring plots.
- The landlord bears the cost of transferring services, if any
- If the annexation is more than 6 meters, it will be referred to the Land
Commission
page 132
800555 info@am.ae 0097126715550
Building)
general help hours:

24/7
page 133
AACM-L&P-SC-19
The division of the land
Description This service aims to divide the piece of land at the request of the client.

2- Payment of fees after the study and approval of the application

Emirates Identity Card (if not updated Partition resolution issued by the court
Documents in the system of land) : copy
replica letter from the client requesting the
division if it was within the approved
cases and the types of permitted use
division
Fees Cost
Fees Land Division 2000.0
- The necessity to present the Emirates identity card in all transactions of Al

Ain Municipality
- The mortgage of the divided land turns to (many land mortgage) on the
Special result lands automatically after the approval of the mortgaged parties.
Conditions - There is decision that prevents the division of residential land, except the
lands which are allocated to partners and the provisions of the courts and
the lands previously merged.
- It must be a shared land..
Access
800555 info@am.ae 0097126715550
page 134
Building)
general help hours:

24/7
page 135
AACM-L&P-SC-20
Allocated Land Site Change
This service aims to change the location of the land dedicated (include: private
Description residential land, temporary, countryside.

Workflow
2- Determine land
3- Adoption of real estate registration

system of land)
Documents the system of land)
Emirates Identity Card (if not updated copy
in the system of land)
Land change request letter out Vowed not to claim to be the plot
customized subject of change its position
Fees Nil

Ain Municipality.
Special - The serviceis provided one time only unless that there is exceptions.
Conditions
- The system evenly distributes rations in case there is more than one owner
has been granted land
800555 info@am.ae 0097126715550

Access
page 136
Building)
general help hours:

24/7
page 137
AACM-L&P-SC-21
Communal Houses Allocation
Through this service to the allocation of housing for citizens and housing is
determined by the relevant committee in the event of non-specific
Description customization, and, if selected customization housing is allocated based on
specific Emiri decree.
1- The client logs demand in the customer service center.

Workflow
2- Determine the housing after the approval of the Commission.
3- Adoption of the real estate registration

system of land)
Documents Family book (that were not updated copy
system of land)
Fees Nil
- ‫نيعلا ةنيدم ةيدلب تالماعم عيمج يف ةيوهلا ةقاطب زاربإ ةرورض‬

- ‫يواستلاب صصحلا عيزوتب ماظنلا موقي‬, ‫كلام نم رثكأ دوجو لاح يف‬
‫نكسملا هُحنم مت‬.
- ‫صيصختلل لباق نكسملا ربتعي‬, ‫كلام دوجو مدع لاح يف‬/‫ىلع كالم‬
‫نكسملا‬.
Special
- ‫صيصختلا رمأ سفن ىلع صيصخت يتيلمع ءاشنإ نم ماظنلا عنمي‬,
Conditions ‫رييغت بلط وأ ناكملا بحس بلط قيرط نع لوألا بلطلا كف لاح يف الإ‬
‫صصخملا نكسملا عقوم‬.
-
Municipality
page 138
- The system distributes the shares equally, if there is more than one owner
has been granted the residence.
- The residence is considered customizable, in the absence of the owner /
owners of the residence.
- The system prevents creating two allocation processes on the same
customization order, except in the case of decoding the first application by
application of withdraw the place or the application to change the location
of residence location.
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 139
AACM-L&P-SC-22
Sign a commitment to let the evaluater

to visit and enter the site
This service aims to allocate land to citizensaccording to the edicts, then the
slots are determined by the relevant committee in the Municipality in case of the
Description non-specific customization, and if the edict was customizated, then the slot will
be allocated according to that.


system of land)
Documents Family book (that were not updated in copy
the system of land)
system of land)
Fees Nil

Municipality
- The system distributes the shares equally in case there is more than one
owner has been granted the residence
Special
- The slot is considered customizable, in the absence of the owner / owners
Conditions of the residence
- The system prevents creating two allocation processes on the same
customization order, except in the case of deactivating the first application
by withdrawing it or change land site allocation
Access
page 140
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 141
AACM-L&P-SC-23
Temporary Lands Allocation
This service aims to allocate land according to interim orders of the High
Description Commissioner coupons are determined by the relevant committee (Industrial,
camps Enterprises, Azab, health facilities, factories, farms Animal Production)

Workflow
1- Apply the request.

system of land)
Family book (that were not updated copy
system of land)
Portrait copy
Limitation of succession in the case of copy
the heirs
Fees Nil
- The necessity to present the identity card in all transactions of Al Ain City
Municipality
- The process of customization of lands is not complete unless it's assured
Special that the registration fee of the lease is paid and the payment of the rent for
the first year at least.
Conditions
- Land plan will be issued for temporary lands if requested by the customer
except the farms; the certificate is issued to whom it may concern.
- The presence of the applicant or his representative
Access
800555 info@am.ae 0097126715550
page 142
Building)
general help hours:

24/7
page 143
AACM-L&P-SC-24
In-Kind Share Concession
This service aims to sign a waiver its right owner / his share of the land, or at
Description his house
1- Registration application
Workflow
2- Payment of fees
3- Final approval

Judgment and a letter from the court Passport (if not up to date in the
original system of land)
copy Family book (that were not updated
Documents in the system of land)
copy Identity Card (if not updated in the
system of land)
copy Business license in the case of
companies
Fees Nil
Special - The necessity to present the identity card in all transactions of Al Ain
Municipality. The original court judgment or the true copy.
Conditions
800555 info@am.ae 0097126715550

Building)
page 144
general help hours:

24/7
page 145
AACM-L&P-SC-25
Evaluation Certificate
Description This service aims to issue an evaluation certificate based on client request.

Workflow
3- Payment of fees

system of land)
the system of land)
Documents Identity Card (if not updated in the copy
system of land)
Request for valuation of property Completion building certificate or
originally building free land certificate
Fees Cost
Fees Certificate fee 1000.0

Conditions - Sign a commitment to let the evaluater to visit and enter the site
800555 info@am.ae 0097126715550

Access
page 146
Building)
general help hours:

24/7
page 147
AACM-L&P-SC-26
Legal Name Change
This service aims to change / modify the name of the owner / construction
Description company on a book from Oadarh Court of Residency and Foreigners Affairs.

Workflow
2- Payment of fees.
3- Receipt of the poster.

Adoption of the name change from Passport (if not up to date in the
the court or the Department of system of land) copy
Documents Residency and Foreigners Affairs copy
Family book (that were not updated Emirates Identity Card (if not updated
in the system of land) copy in the system of land) copy
Fees Cost
Fees Legal Name Change 50.0

Municipality
Special - The amendment of the person / the company should be given if the
amendment creates a correspondent name.
Conditions
- The amendment of the name lets the system user to amend the person
details.
800555 info@am.ae 0097126715550

Access
Building)
page 148
general help hours:

24/7
page 149
AACM-L&P-SC-27
Land Layout
Description This service aims to print maps and plans for the property of the client.

Workflow
3- Payment of fees

Documents Passport (if not up to date in the Family book (that were not updated
system of land) copy in the system of land) copy
Fees Cost
Fees Land Layout 200.0

Special Municipality. A legal representative should be available in case of the
Conditions absence of the owner.
800555 info@am.ae 0097126715550

Building)
general help hours:

Hours
call center hours:
page 150
24/7
page 151
AACM-L&P-SC-28
Increasing Land Plot Area
This service aims to increase the area of public housing or land after the
Description completion of the technical requirements of the Town Planning Sector and
space.
Workflow 2- Pay the service fee.

3- Assess the amount of increase in the area (public housing are exempt
from fees rating by the decision of the Executive Council).
4- Pay the amount of assessment increase the area of land

Passport (if not up to date in the Family book (that were not updated
Documents system of land) copy in the system of land) copy
Identity Card (if not updated in the trade license of legal persons (in the
system of land) copy case of companies) copy
Fees Cost
Fees Service Request 2000 AED

Municipality
- Verification of the absence of the buildings constructions opposite to the
increase.
Special - Increase does not result the line construction exceeding, line regulation or
Conditions existing services.
- The increase does not affect the main official entrances to the neighboring
plots.
- The landlord bears the cost of transferring services, if any
page 152
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 153
AACM-L&P-SC-29
Bequest Registration
This service aims to registration rights of the testator recommended to them by

Description inheritance according to the terms and conditions of the courts
Workflow 1- Apply the request.

2- Pay the service fee.

system of land)
Family book (that were not updated copy
system of land)
trade license of legal persons (in the copy
case of companies)
Message client's request to increase original
space
Fees Nil

Special Municipality.
Conditions - A legal representative should be available in case of the absence of the
owner.
800555 info@am.ae 0097126715550

Access
Building)
page 154
general help hours:

24/7
page 155
AACM-L&P-SC-30
To Whom it May Concern Certificate
This service aims to issue a certificate To Whom It May Concern for different
purposes (for Azab, companies camps, change the reference number of land
Description owners) and based on the client's request to be submitted to government
departments or other entities

2- Signature

Fees Nil

Special Municipality. The service is requested by the the owner or the
Conditions representative.
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 156
AACM-L&P-SC-31
Rental Units Registration
This service aims to provide a temporary land use permit for construction
Description companies for the purpose of managing contracts.
1- The lessor fill form data and account opening options
Workflow 2- The account is opened to the applicant and notified with the account
number, user name and password
3- The lessor fill a data entry form with his own real estate
4- Property registration / units

opening the account attachments :- Data Form and options of opening an
account
copy A valid passport of the owner and the
person authorized to sign and
delegate
copy Valid residence of the person
authorized to sign and delegate
copy Family Book of the owner (for all
citizens)
Documents copy National identity card valid for the

owner and the person authorized to
sign and delegate
copy Approved signature form
authenticated by the court (if you
select the option of blind signature)
copy Procuration letter for the legal
representative of the owner
copy Trade license (for companies only)
copy Associate membership of the Chamber
of Commerce and Industry (companies
only)
page 157
copy Legal procuration letter to authorize
the signature or for the Company
establishment or authorization letter
from the company (for companies
only)
copy Electronic copy of the terms and
conditions of lease used by the owner
(if any) with the provision of hard
copy signed by the person authorized
to sign
copy Attachments for the registration of
real estate: -
Real estate data entry form (the copy
owners and property management
companies)
Data entry form for the valid leases copy
(owners and property management
companies)
Property management contract copy
registered by the municipality and of
each property (real estate
management companies only)
Fees Cost
For each property, paid once 1000
Fees for each unit, paid once 5
Openning the account free

Conditions - In case that the lessee does not have a bank account, a bank account will
be opend for him
800555 info@am.ae 0097126715550 Link

Building)
page 158

24/7
page 159
AACM-L&P-SC-32
Permit for Land Usage by Projects
This service aims to provide a temporary land use permit for construction
Description companies for the purpose of saving construction materials or reclamation.

2- Payment of fees if the government land or attach the written consent
Workflow of the owner of the land if the land was non-governmental
3- Signature recognition and pledged to use the land for a legitimate
purpose
4- Receipt of the permit

trade license copy
Documents Request a temporary use of the land copy
for the purpose of stating the voucher
number
Consent of the owner of the land if the copy
land was non-governmental
Fees Cost
Fees Land Owned by government 1000.0

Ain Municipality.
Special - Consent of the owner for the used land in case that the land is non-
Conditions government owned.
- No fee is taken if the land was owned by non-government.
Access
page 160
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 161
AACM-L&P-SC-33
Registrar Relocation
This service aims to move employees from the President Commissioner property
registration department for the ratification of the signing of the stakeholders in
Description the contracts and behaviors that are registered with the Department of
registering property in accordance with the provisions of the Regulations
Workflow 1- The client by calling 800 555 mobile car Medicine

2- Payment of fees

Fees Cost
Transmission service charge 1500 AED
documented within the city of Al Ain
Fees
Documented transmission service 4000 AED
charge outside the city of Al Ain (Abu
Dhabi
Municipality
Conditions
Access
800555 info@am.ae 0097126715550
general help hours:

Hours
call center hours:
page 162
24/7
page 163
AACM-L&P-SC-34
Endowment Registration
This service aims to register benefit of a Property to its owners in accordance

Description with the provisions of laws
Workflow 1- Submission of the application.

2- Payment of fees.

system of land)
the system of land)
Documents Identity Card (if not updated in the original
system of land)
Endowment letter by the Court original
Endowment implementation letter original
from the court
Fees Cost
Fees Endowment registration fee 50.0

Conditions - The endowed property cannot be disposed by transferring.
800555 info@am.ae 0097126715550

Access
Building)
page 164
general help hours:

24/7
page 165
Regional Service Sector
page 166
Department parks and recreational
parks
page 167
AACM-P&R-SC-01
Fighting Homes Palm Diseases
This service aims to control pests palm houses.

Description And accessories.
Workflow 1- Client connection Pest Control Department at the following numbers

(037020240 - 037020241) and provide the required data in terms of
identifying the region, street, house number, phone number, and
specify the type of injury, if possible
Documents Nil
Fees Nil
Special - Palm blights are pest control only in homes

Conditions
Access
800555 info@am.ae 0097126715550
general help hours:

24/7
page 168
AACM-P&R-SC-02
Site free Certificate of Irrigation Networks
This service aims to issue a certificate of absence of irrigation systems and

Description accessories.

Documents Approved plans for the site of the Message from the owner of the
Town Planning & survey Sector on project copy
the floppy disk format. Jpg copy
Fees Nil

Special Municipality. In case that there are watering lines through the workcourses,
Conditions a permit will be issued to change the watering line.
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 169
AACM-P&R-SC-03
Greenery Work Permit
This service aims to issuance / renewal of a work permit in greenery (fossils) for
Description sites within the boundaries of the departments of parks and recreational parks.

Workflow
2- Providing the bank guarantee in case of demand.

Approved plans for the site of the Message from the project owner to
Town Planning and survey Sector on take responsibility for any damage
Documents the floppy disk format. Jpg copy original
The formal request of the contractor Pledged by the contractor original
original
Fees Nil

Special Municipality. The limits of the specialized sector. In case that there are
watering lines through the workcourses, a permit will be issued to change
Conditions the watering line
800555 info@am.ae 0097126715550

Building)

Hours
page 170
call center hours:
24/7
page 171
Community Service Department
page 172
AACM-CMS-SC-01
Gardens and Parks Reservation
This service aims to reserve parks and gardens which enables customers to Al
Description Ain Municipality of the use of these parks and coordinate their own booking
process.

Workflow
1- Access for booking site in the city of Al Ain Municipality
Documents Nil
Fees Nil

Municipality
- Not to use the facilities for commercial purposes
- To maintain the cleanliness of the site
Special - Bearing damage caused by misuse

Conditions - Inform the municipality for any caused damages during the period of
reservation the site
- Commitment to the sites that have been identified only
- Maintain the customs and traditions and in case of making the concerts
- Maintain a quiet location and not disturb the residents and people in the site
Access
800555 info@am.ae 0097126715550 Link
general help hours:

Hours
call center hours:
page 173
24/7
page 174
AACM-CMS-SC-02
Non Muslims Cremation Permit
This service aims to permit the use of the Holocaust for non-Muslims to burn the
Description body of non-Muslims deceased in Al Fauaa Holocaust.
Workflow 1- The customer review universal service employee with the required
documents.
2- Receive a copy of the permit.

Death certificate Original
Message from the police statement Original
burning
A letter from the Embassy of the State Original
of the deceased with the clarification
of the person authorized to deliver the
parent body
Documents Deceased passport copy
The establishment of the deceased or copy
a visit visa image provided that they
are issued by the Emirate of Abu
Dhabi
identifiable Documents of the person copy
authorized to hand over the corpse
Emirates Identity card Original
Fees Nil

Conditions - Submitting the documents of the authorized person according to the
embassy letter.
page 175
- The deceased residence or visa should be issued from the Emirate of Abu
Dhabi
- Make sure the police letter of clarifying the cremation
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 176
AACM-CMS-SC-03
Sports Facilities Reservation
This service aims to reserve sports stadiums in residential neighborhoods, which

Description enables customers of Al Ain city to use them.
1- Access the booking site in Al Ain Municipality official website

2- Select reservation form
Workflow
3- choose the desired playground to be booked
4- Choose the desired day and hour during the month
5- Enter person's identity and attach a copy of it with the application

Documents Identity Card Original
Fees Nil

Municipality
- The presence of the applicant to the stadium in person and bring the
identity card
Special - Maintaining public properties
Conditions - Customer can reserve two days a week for an hour a day during the entire
month Example: If the playground was booked Sunday and Tuesday from
5-6 pm, it will be booked for a month
- If the identity number does not match the identity number on the
application, the booking form will be canceled
Access
800555 info@am.ae 0097126715550 Link
page 177
general help hours:

24/7
page 178
AACM-CMS-SC-04
Public Works Permit
This service aims to permit the use of special equipment for filling settlement
Description and transfer of sand in the city of Al Ain.
1- Provide all the required documents and record demand in the customer
service center.
2- Will be scheduled to visit the site with the client
Workflow
3- Receiving authorization
4- To provide clearance for the recovery of the bank guarantee (in the
case of companies)
5- Receiving clearance

Identity Card copy Proof of ownership or registration (if
country estate, farms and residences)
original
Documents Official agency in the event of failure Ownership of the equipment (in the
to attend the relationship original case of companies, equipment must
be the king of them) copy
The company's trade license copy A contract between the company and
the government agency (in the case of
companies) copy
Fees Nil

Special Municipality. The applicant should come or his representative. In case of
Conditions companiesm a bank guarantee should be provided.
Access
800555 info@am.ae 0097126715550
page 179
Building)
general help hours:

24/7
page 180
AACM-CMS-SC-05
Wedding Halls Reservation
This service aims to provide available days in all the wedding halls under the
Description supervision of Al Ain Municipality (All wedding halls, with the exception of Hall
Khabaisi) and that it is possible that the client seized.

Workflow
2- Select the day you want to book.
3- Signing of the contract and take a copy
Documents Document Special Conditions
Fees Nil
Municipality. The applicant should come or his legal representative.
Conditions
800555 info@am.ae 0097126715550 Link

Building)
general help hours:

24/7
page 181
Department parks and recreational
parks
page 183
AACM-P&R-SC-01
Fighting Homes Palm Diseases
This service aims to control pests palm houses.

Description And accessories.
Workflow 1- Client connection Pest Control Department at the following numbers

(037020240 - 037020241) and provide the required data in terms of
identifying the region, street, house number, phone number, and
specify the type of injury, if possible
Documents Nil
Fees Nil
Special - Palm blights are pest control only in homes

Conditions
Access
800555 info@am.ae 0097126715550
general help hours:

24/7
page 184
AACM-P&R-SC-02
Site free Certificate of Irrigation Networks
This service aims to issue a certificate of absence of irrigation systems and

Description accessories.

Documents Approved plans for the site of the Message from the owner of the
Town Planning & survey Sector on project copy
the floppy disk format. Jpg copy
Fees Nil

Special Municipality. In case that there are watering lines through the workcourses,
Conditions a permit will be issued to change the watering line.
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 185
AACM-P&R-SC-03
Greenery Work Permit
This service aims to issuance / renewal of a work permit in greenery (fossils) for
Description sites within the boundaries of the departments of parks and recreational parks.

Workflow
2- Providing the bank guarantee in case of demand.

Approved plans for the site of the Message from the project owner to
Town Planning and survey Sector on take responsibility for any damage
Documents the floppy disk format. Jpg copy original
The formal request of the contractor Pledged by the contractor original
original
Fees Nil

Special Municipality. The limits of the specialized sector. In case that there are
watering lines through the workcourses, a permit will be issued to change
Conditions the watering line
800555 info@am.ae 0097126715550

Building)

Hours
page 186
call center hours:
24/7
page 187
Support and Assistance sector
page 188
Tenders and Contracts Department
page 189
AACM-T&C-SC-01
Commodities Purchase
This service aims to exchange food according to the material available in the
Description Department of Materials

Workflow
3- Payment of fees

Documents Food release card original Identity card original
Fees Nil

Conditions - In case that there is a bill to reserve food and the food is not delivered
during the 48 hours, communicate with the client to determine the cause
800555 info@am.ae 0097126715550 Link

Building)
general help hours:

Working Sunday Thursday: 7:00 am - 12:00 pm (food distribution center - Industrial)
Hours
Sunday Thursday: 7:30 am - 2:30 pm (municipal offices)
page 190
call center hours:
24/7
page 191
AACM-T&C-SC-02
Forage Card Issuance
Extract feed card for citizens who hold cards Animal Census of Abu Dhabi Food
Description Control Authority.

Workflow 2- Mobilization of fodder card information (in the absence of the empty
boxes in the current card will be issued a new card).
3- Receipt of the card feed.

Valid Animal surevy Card Copy
Valid Animal surevy Card from Copy
Documents Counting & Registering Animals
Section
Customer's Photo(men only) Copy
Emirates Identity Card Copy
Fees Nil

Ain Municipality.
- Use the special cards approved by the Department of materials in the
Special management of tenders and contracts.
Conditions - In case of temporary farms and the client provides a book from Abu Dhabi
Food Control Authority to provide Rhodes, a temporary delivery certificate of
feed must be provided at the same period mentioned in the book of the
Department of Agriculture.
Access
800555 info@am.ae 0097126715550
page 192
Building)
general help hours:

Sunday Thursday: 7:00 am - 12:00 pm (food distribution center - Industrial)
Working Sunday Thursday: 7:30 am - 2:30 pm (municipal offices)
Hours
call center hours:
24/7
page 193
AACM-T&C-SC-03
Food Distribution Card
This service aims to issuance / renewal / Replacement / Damaged food

Description distribution card for citizens


Passport original
Family book original
Emirates Identity card original
photograph (for men only). ( ) :
Ownership of a property in Abu Dhabi copy
or a valid lease certifie
Certificate from the work of the copy
husband or wife
Documents
Certificate of study continuity of the copy
sons certified by the school district in
the Emirate of Abu Dhabi)
- y :
Original birth certificate for children copy
and support for the children certificate
issued by the court
y y :
Support certificate issued by the court copy
Fees Nil
page 194
800555 info@am.ae 0097126715550

Building)
general help hours:

Sunday Thursday: 7:00 am - 12:00 pm (food distribution center - Industrial)
Working Sunday Thursday: 7:30 am - 2:30 pm (municipal offices)
Hours
call center hours:
24/7
page 195
Accounts Department
page 196
AACM-AC-SC-01
Properties Contracts Renewal
This service aims to renew the contracts of rental premises owned by the
municipalitypremises allocated to citizens and that by titling premiums, as well
Description as for the premises owned by the citizens and that ended payments ownership
within the social responsibility of the municipality of the city of the property Ain.

Workflow 2- Provide the required documents.
3- Pay the rental value.
4- Signed copies of the contract client .

Tenant identity card copy
Agency in the case of the agent copy
(individuals or companies)
Documents
The signature copy
The Emirates identity card of the copy
person authorized signatory
Seal the institution / company original
valid trade license copy
Fees Cost
Fees Rental Value It is specified upon the contract's
length

Special Ain Municipality.
Conditions - It's required personal presence of the tenant mentioned in the contract.
page 197
- All documents submitted by the tenant should be updated.
800555 info@am.ae 0097126715550

Building)
general help hours:

24/7
page 198
AACM-AC-SC-02
To Whom it May Concern Properties Certificate
This service aims to issue a certificate Whom It May Concern for the owner to
clarify the data the property-owned at the request of others, namely, (Ministry
Description of Social Affairs, the Abu Dhabi Food Control Authority, Farmers' Services) as a
certificate is issued to the tenant to Al Ain Distribution Company only.

Workflow
2- Provide the required documents.
3- Receive the certificate.

Emirates Identity card (for the owner copy
Documents and the tenant)
Lease or trade license (for the tenant copy
only)
Fees Nil

Ain Municipality.
Special
- All documents submitted by the landlord should be updated.
Conditions
- The certificate is provided to the tenant of Al Ain Distribution Company only.
800555 info@am.ae 0097126715550

Building)
page 199
general help hours:
Working ‫ دحألا‬- ‫سيمخلا‬: 8:00 ‫ احابص‬15:00 ‫رهظلا دعب‬

24/7
page 200
Grneral Manager office
page 201
Investment Office
page 202
AACM-IO-SC-01
Signs and Advertisements Permits
This service permits (outdoor advertising on public roads) to government bodies,

Description institutions and private companies for the purpose of advertising
1- Provide an electronic copy of the service requirements

2- In the case of non-objection from the planning point of view, is issuing
a letter to the client to get a no-objection certificates from the
Workflow authorities listed below
3- Provide the required NOC from third parties to departments of the
municipal offices
4- Payment of fees
5- Receipt of the statement "

Letter from the applicant original land plan for the applicant
copy A copy of the trade license
Documents copy The form and content of the ad sizes
copy The proposed site (Google)
copy Identity card original
Fees Nil

Municipality
Special
- Advertising Fees Act in force in Al Ain Municipality (administrative decision
Conditions of the Department of Abu Dhabi Municipality and Town Planning No. 38 of
2004).
Access
page 203
800555 info@am.ae 0097126715550

Building)
general help hours:

Working
call center hours:
Hours
24/7
page 204
Advertisement Type Fees
Advertising the Trade Name of the facility within the range of the leased area (collected only once
at the time of issuing the license)
Up to one square meter 100
Over one square meter Addition of 25 Dhs for every extra meter
Trade Name Poster on the part sides of the shop (owned by the shop/ not owned)
Up to one square meter 50 Dhs/ yearly
Over one square meter Addition of 25 Dhs for every extra meter
Electronic Billboard (top of the building – on the roads)
Board size (40 square meter or less) 20000 Dhs/ per year
Over 40 square meter 500 Dhs/ per year (for every m2)
Advertisements Ads Associated with the Commercial Boards
For every square meter 100 Dhs/ per year
Vending Machines Advertisements
For every vending machine per location 1000 Dhs/ per year
Flags Advertisements (Banners)
For each flag 250 Dhs/ per year
Temporary Ads for Sales & Promotional Campaigns
For every request regardless whether accepted 200 Dhs

or rejected
page 205
For every panel containing sales information
during the sales period as long as the panel 500 Dhs
does not exceed 4 m2
For every promotional campaign panel within 1500 Dhs

the period as long as it does not exceed 4m2
Display Advertising Prizes (cars/ motorcycles/

…etc.)
For every advertisement (fees to be collected

once the cars been displayed even without the 1500 Dhs/ per month
ad)
Air fields & Stadiums fields Advertisements
Air field Ad per day 2000 Dhs
Stadium field Ad per week 2000 Dhs
Paper Ad (Flayers/ leaflets)
Per ad 250 Dhs per month
Per leaflet (regardless to the number of pages 500 Dhs

& quality)
Umbrella Ad
Per her umbrella brand 500
Announcements fixed / rooftops
For every 4 m2 or less 5000 Dhs per year
For every additional m2 100 Dhs per year
Per 4 meters or less 10000 / Yearly
page 206
Per one square meter of additional 200 / year
Signage (Direction panels to companies location, facilities, warehouse…etc.)
Balloons & Aircraft Ads 500 Dhs daily
For every square meter or less 250 Dhs per year
Every additional square meter 50 Dhs per year
Cars Ads
Saloon Cars body Ads 500 Dhs yearly per car
Cars Body Ads (mini bus, pickup and similar) 1000 Dhs per year
Bus Body Ads 1500 Dhs per year
Animated Ads on the car body 3000 Dhs per year
ATM Machines Ads (Banks Automatic Teller Machines on the public places)
For each machine (except the ones located on 1000 Dhs per year
the mean building and the banks)
All Types of Auto Payment Vending Machines (Telephone Auto-payment services or any other
payment machines)
Each Machine 1000 Dhs per year
Other Machines
Hot Drinks Vending Machines (Tea, 500 Dhs per year

coffee…etc.)
Candies Vending Machines
Vending Machines (candies, chips, 500 Dhs per year
Gums Vending Machines 200 Dhs per year
page 207
Ice Vending Machines 500 Dhs per year
Toys Vending Machines 500 Dhs per year
page 208

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Department of Public Relations and Communications 4

Town Planinng Sector 8

Urban Planning Department 9

Department of building license 14

Regional Data Management 48

Infrastructure sector and municipal assets 75

Infrastructure & Services 76

Internal Roads and Infrastructure Department 78

Department of Public Health 90

Municipal Service Sector 94

Department of Lands & Properties 95

Regional Service Sector 166

Department parks and recreational parks 167

Community Service Department 172

Department parks and recreational parks 183

Support and Assistance sector 188

Tenders and Contracts Department 189

Accounts Department 196

Grneral Manager office 201

Investment Office 202

Municipality Theatre Reservation

Customers All Business Citizens

This service aims to provide a stage for government, semi-government and

Please follow the following steps:

1- Access to the website for bookings

Document Special Conditions

- The necessity to present the identity card in all transactions of Al Ain

800555 info@am.ae 0097126715550 Link

general help hours:

Working Sunday - Thursday: 8:00 am 3:00 pm

Services Lines Accessories Accreditation

Customers All Business Citizens

Please follow the following steps:

Workflow 1- Apply the request

Document Special Conditions

- The necessary to present the identity card in all transactions of Al Ain

800555 info@am.ae 0097126715550

general help hours:

Working Sunday - Thursday: 8:00 am 3:00 pm

Service Corridors Approval

Customers All Business Citizens

Please follow the following steps:

1- Apply the request

Document Special Conditions

- The necessary to present identity card in all transactions of Al Ain

general help hours:

Working Sunday - Thursday: 8:00 am 3:00 pm

Customers All Business Citizens

Please follow the following steps:

1- Apply the request

Document Special Conditions

Fees Temporary shop 100

- In case of the hardcopy approved amendment or renewal a copy of the

800555 info@am.ae 0097126715550 Link

general help hours:

Working Sunday - Thursday: 8:00 am 3:00 pm

Preparation of Architectural and Construction Plans

Customers All Business Citizens

The service aims to prepare architectural and construction plans by the

Please follow the following steps:

Workflow 1- Refer to construction permits section (additions unit) to apply the