Rachel Manansala

Appendix 2: Operational Plan

Operational Goals Team Goals Progress
Reason/bar
Goal Focus KPI riers Team Deliverable Goal KPI Due 1 2 3 4 5 6
To increase
sales by multi-
skilling Training
existing sales Program
Head Office Retail staff at the s
Store 1 Producer Staff stores. Delivere Feb 3,
Managers Trained d 2020

To increase
sales by multi- Training
skilling Program
Retail existing sales s
Store 2 Producer Staff staff at the Delivere Feb 3,
To train Managers Trained stores. d 2020
retail
product staff To increase To increase
to acquire sales by sales by multi- Training
service multi-skilling skilling Program
HR - knowledge existing Retail existing sales s
Recrutment and be sales staff at Store 3 Producer Staff staff at the Delivere Feb 3,
and Training multiskilled the stores. Managers Trained stores. d 2020

To employ To provide To provide Training

four Graphic product and Additional product and Program
Designers - graphic Sales graphic design s
To be a major One for design Head Office 1 Personnel service quality Delivere Feb 3,
retailer Equipment each store service Managers Recruited d 2020
quality Training
Additional To provide Program
Sales product and s
Store 2 Personnel graphic design Delivere Feb 3,
Managers Recruited service quality d 2020

Training
Additional To provide Program
Sales product and s
Store 3 Personnel graphic design Delivere Feb 3,
Managers Recruited service quality d 2020