CURRICULAM VITAE

Deepanshu Shrivastav 75, Beldari Lane, Lalbagh

Lucknow
Contact No: - 91-8447257814
Email–deepanshu.shrivastav25@gmail.com

OBJECTIVE

To work in an organization where I can utilize my skills, strengths and dedication in

conjunction with the organization’s goal & objectives and continuously enhance them
more.

Working Experience

Currently working with Tech Mahindra at Noida

Assistant Manager (Training)- Sep’18 to till date

 Managing Non Voice process for E-Commerce client

 Managing a team of 8 trainers
 Develop the use of alternative learning methods in practice such as coaching,
e learning, shadowing to support the workforce development benchmark
 Maintenance, up keeping & Up gradation of the Process SOPs (Standard
Operating procedures)
 Planning and execution of need based trainings
 Responsible to conduct skill development trainings for support staff
 Responsible to run a project every quarter to increase the revenue profit of
the business
 Responsible for smooth functioning of training department
 Managing weekly and monthly training reports
 Involve in training room and batch planning
 Preparing weekly RCA basis last week’s performance
 Preparing TNI reports as per process need
 Taking download from clients and ensuring process dissemination by my
team
 Ensuring timely delivery of batches on floor
 Conducting weekly review with trainers for their performance
 Taking initiatives to improve the performance of R&P Parameters for the
process

Worked with CONCENTRIX DAKSH PVT. LTD. at Noida

Lead Trainer - Sep'16 to Sep’18.

  Ensuring timely delivery of batches on floor
 Making Review presentations
 Conducting weekly review with trainers for their performance
 Associated with Ops team to help them to achieve Ops. Targets
 Preparing content for refreshers
 Responsible for Internal and external reports
 Coordinating with client immediately as per requirement of process
 Adhoc training planning and execution
 Working to deliver excellence to our internal as well as external customers

Worked with Vertex Customer Solution PVT. LTD. at Noida

Process Trainer – Aug’15 to Sep,’16

 Worked with Outbound process which have the various campaign division like
Service, Sales & Retention
 Going through with the NHIB, certification and Nesting by taking care the
operational KPI”s
 Prepare new content as per process requirement
 Managing the projects to improve B.Q performance
 Maintaining end-to-end coordination with client on various aspects as per
process need
 Responsible for the internal as well as external reports
 Handled many new campaigns as an initiator for the organization
 Preparing training planner considering availability of resources

Worked with Aegis LTD.

Specialist –Training – Aug’14 to Aug’15

 Worked for Customer service LOB

 Responsible for NHIB
 Responsible for Refreshers which are based on TNI identified by quality
Parameters scoring
 Maintaining end-to-end coordination with client on various aspects as per
process need
 Responsible for taking initiative to improve training delivery

Worked with VERTEX CUSTOMER SOLUTION PVT. LTD. At Noida.

Process Trainer – Jan’14 to Aug’14

 Responsible for NHIB

  Responsible for Refresher Based on TNI
 Responsible for projects to improve B.Q performer
 Responsible for end-to-end coordination with client
 Responsible for the Reports

Worked as CCE & Specialist –Training –Jun’11 to Aug’13.

 Responsible for Taking Calls
 Floor support as a SME
 Audited calls to improve process quality
 Responsible for mentoring to all the NHIB
 Briefing spoke for Team
 Responsible for Team in Supervisor’s absence
 Taken escalation calls

Specialist –Training
 Responsible for NHIB
 Responsible for Refresher Based on TNI
 Responsible for end-to-end coordination with client

Professional Skills

 TTT, CSDPT and PS1 Certify

 Awarded as “Unsung Hero” for Noida Location from Concentrix Daksh
 Many time awarded as best lead trainer for Noida Location from Concentrix
Daksh

Academic Qualification

 Bachelor of Commerce from Lucknow University.(U.P)

 Passed Senior Secondary Examination from U.P. Board
 Passed Secondary Examination from U.P. Board

PERSONAL DETAILS

Date of Birth : February 25th 1991

Father’s Name : Mr. Kuldeep Srivastava
Attributes : Willingness to relocate anywhere in India.
: Positive attitude
: Good interpersonal skills
: Like to accept challenging assignments
Interest : Playing Cricket, Net Surfing, and Listening music.

Place : NOIDA (Deepanshu Shrivastav)