AOLIVEIRA

Anthony Raymond Oliveira

12000 Holston Ave La Mirada, CA 90638
(562) 480-8234 | anthony.r.oliveira@gmail.com

EDUCATION

California State University, Long Beach Long Beach, California

Major in Communications, College of Liberal Arts August 2012 - November 2013
• Extracurricular Activities: Community Service Chair - CSULB Theta Chi Fraternity

Arizona State University

Major in Communications, College of Liberal Arts Tempe, Arizona
In progress

Cypress & Fullerton College Cypress, California

Major in Communications (in progress at both locations) Fullerton, California
AA in Communications (in progress at both locations) January 2014 - Present

WORK & LEADERSHIP EXPERIENCE

Harbor Freight Tools Whittier, California

Senior Sales Supervisor June 2018- current
• Lead sales team in customer service support as well as develop sales methods and analyze sales trends in order to maximize store profits
• Provide exemplary customer service by assisting customers in finding desired products, addressing problems, or helping with projects
• Maintain an organized storefront in order to ensure that in-stock items are neatly presented
• Receive, log, and organize truck shipments in the warehouse in order to efficiently disperse through the store front as needed
• Identify strengths and weaknesses of other sales associates and work together to create effective sales plans
•

JumpStart Swimming Fountain Valley, California

Swim Instructor May 2016 – September 2016
• Practiced leadership skills through leading swim classes of many different students with varying skill levels
• Was seen as a trusting adult by the children as they were immersed in an unfamiliar and scary environment
• Improved communication skills working with families all over Southern California

Panera Bread Whittier, California

Associate Trainer October 2014 – January 2018
• Provided excellent customer service in dining room by ensuring customers are satisfied with their dining experience
• Maintained a clean and safe environment for guests daily through thorough cleaning of all areas of restaurant
• Ensured customer satisfaction in food items received by guests by hand preparing meals tailored to customer specifications
• Created an efficient and productive workplace environment by receiving and organizing merchandise and shipments of produce regularly
• Trained new employees in different areas of their position in order to become a contributing member of the team
• Served as a role model and an example of professionalism and exceptional customer service to staff

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• Organized the back of house to ensure an efficient workplace for all employees

Tong’s Tropical Fish Whittier, California

Customer Service Representative / Aquatic Maintenance Associate February 2014 – October 2014
• Assisted customers in prospective purchases through extensive knowledge of fresh and saltwater tanks and maintenance of aquatic environments
• Provided excellent customer service in answering any questions or concerns from clients, and presented certain recommendations to customers in order
to help create the perfect marine environment for clients
• Maintained a clean storefront and marine tanks in order to ensure that the fish and invertebrates were healthy and in a safe environment
• Repaired tanks, pipes, and other areas of the store as necessary in order to keep operations running smoothly

CSULB Student Union Maintenance Long Beach, California

Maintenance Technician August 2012 - November 2013
• Maintained & performed diagnostic testing on HVAC systems in student union
• Provided excellent customer service by answering questions and concerns related to serviced appliances
• Serviced lighting, plumbing, etc. as needed and provided general facility upkeep

Verizon Wireless (Celluphone) Commerce, California

Sales Representative June 2013 – September 2013
• Ensured excellent customer service was provided by assisting customers in resolving any questions or concerns in person or over the phone
• Responsible for knowledge about various different phones, phone plans, and cellular service in order to efficiently service customer queries
• Provided revenue for the company through sales of service contracts, cell phones, and accessories
• Coordinated with coworkers in order to maintain an orderly showroom through organization of accessories and displays
• Open and closed store regularly as youngest key holder in the store.
• Counted merchandise and cash registers as well as merchandise locked in safe.
• Completed nightly cash deposits.

Westminster Police Department

Recruit Class Sergeant
• Led a class of over 70 Academy recruits
• Oversaw daily paperwork of entire class and ensured that it was filled out to 100% accuracy
• Maintained a line of communication between entire class and academy supervisors and gave hourly reports
• Led class through entire days training as well as organize class before and after the academy day.

Theta Chi Fraternity Long Beach, California

Community Service Chair August 2013 – November 2013
• Created and planned various opportunities for members to participate in philanthropy events throughout the Long Beach community
• Raised money through fundraisers by working with local restaurants in Long Beach for charities such as the Wounded Warrior Foundation as well as
the Ronald McDonald Foundation
• Fostered time management and organizational skills through maintaining fraternal responsibilities and academic responsibilities simultaneously
• Developed team-working skills through working as a brotherhood to raise money for various Panhellenic and Fraternal philanthropy events throughout
the Greek community

SKILLS, ACTIVITIES & INTERESTS

Certifications & Training: Certified Lifeguard in California, Certified in AED/First Aid/CPR in California
Skills: Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Adobe Photoshop, Adobe Illustrator
Interests: Recreational ocean spearfishing and free diving, guitar, bass guitar and fitness

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