ENGLISH FOR HOTEL AND RESTAURANT

Name : Luh Putu Sarlita (2414)

Ni Made Saptini (2413)
Putu Sri Damayanti (24
Sri Suyanti (2424)
Ni Made Sriary Prawini (2426)
Ni Putu Suarsani (2428)
SMT : VII F

The Reception
Unit 1, Taking a Booking

1) Accepting a booking

CONVERSATION 1

Receptionist: — Good afternoon, San Felice Hotel. May I help you?

Mrs Ryefield: — Yes. I´d like to book a room, please.
Receptionist: — Certainly. When for, madam?
Mrs Ryefield: — March the 23rd.
Receptionist: — How long will you be staying?
Mrs Ryefield: — Three nights.
Receptionist: — What kind of room would you like, madam?
Mrs Ryefield: — Er... double with bath. I´d appreciate it if you could give me a room
with a view over the lake.
Receptionist: — Certainly, madam. I´ll just check what we have available. . . Yes, we
have a room on the 4th floor with a really splendid view.
Mrs Ryefield: — Fine. How much is the charge per night?
Receptionist: — Would you like breakfast?
Mrs Ryefield: — No, thanks.
Receptionist: — It´s eighty four euro per night excluding VAT.
Mrs Ryefield: — That´s fine.
Receptionist: — Who´s the booking for, please, madam?
Mrs Ryefield: — Mr and Mrs Ryefield, that´s R-Y-E-F-I-E-L-D.
Receptionist: — Okay, let me make sure I got that: Mr and Mrs Ryefield. Double with
bath for March the 23rd, 24th and 25th. Is that correct?
Mrs Ryefield: — Yes it is. Thank you.
Receptionist: — Let me give you your confirmation number. It´s: 7576385. I´ll repeat
that: 7576385. Thank you for choosing San Felice Hotel and have a nice day.
Goodbye.
Mrs Ryefield: — Goodbye.
http://www.audioenglish.net/english-
learning/english_dialogue_hotel_booking_a_room_2.htm
CONVERSATION 2
 Hotel employee : Welcome to the Beachside Inn. How may I help you?
Client : I’d like a room, please?
Hotel Employee : Would you prefer a single or a double?
Client : A double, please. How much is that?
Hotel Employee : It’s $145.00 a night. How many nights will you be staying?
Client : Just tonight.
Hotel Employee : OK. One night comes to $145.00 plus tax. May I have your name
please?
Client : It’s Davies. Robertson Davies
Hotel Employee : And how do you spell that, sir?
Client : It’s D-A-V-I-E-S.
Hotel Employee : So that’s D-A-V-I-E-S. How would you like to pay for the
room?
Client : Do you take VISA?
Hotel Employee : Yes, we do. We take VISA, Mastercard, and American Express.
Client : Great. I’ll pay with VISA then. What time is checkout?
Hotel Employee : Checkout is at 10 o’clock. Your room number is 505. Is there
anything else you would like to know?
Client : Is there a pool here?
Hotel Employee : Yes, there is. It’s on the 2nd floor. But you have to bring the towel
from your room.
Client : And how about a restaurant?
Hotel Employee : There are restaurants on the 1st and 3rd floor and there’s a café
next to the lobby.
Client : Great. What time does the restaurants close?
Hotel Employee : They both close at 10:00 P.M.
Client : 10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M.
Hotel Employee : Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay.
www.bogglesworldesl.com

CONVERSATION 3

Hotel employee : Thank you for calling Worldwide Hotels in Manhattan. How can I
help you?
Client : I need to book a hotel for a business trip to New York.

Hotel Agent: Thank you for calling Worldwide Hotels in Manhattan. How
can I help you?
Ms. Lee: I need to book a hotel for a business trip to New York.
Hotel Agent: When will you need the accommodations?
Ms. Lee: July 8th and 9th.
Hotel Agent: So, you’ll need a room for three days and two nights. You’ll
be departing on July 10th, correct?
Ms. Lee: Yes, that’s right.
(pause…hotel agent typing or checking screen)
Hotel Agent: We do have vacancies. Would you like to make a
reservation?
Ms. Lee: Yes, I would.
Hotel Agent: Do you want a king or double?
Ms. Lee: I’ll be traveling alone so a room with a king-sized bed will be fine.
Hotel Agent: Do you prefer a smoking or non-smoking room?
Ms. Lee: Non-smoking, please.
Hotel Agent: We do have a non-smoking, king room available for those
nights in July. Would you like me to
hold that for you?
Ms. Lee: Yes, please.
Hotel Agent: Your name, please?
Ms. Lee: Yu-ping Lee.
Hotel Agent: Okay, Ms. Lee, we’ll hold the room until 6 p.m. on July 8th
and you’ll be able to check in at 3
p.m. Check-out time is noon on July 10th.
Ms. Lee: Can I please request a late check in? My flight doesn’t arrive until
8 p.m.
Hotel Agent: Of course. We’ll hold the room until 10 p.m.
Ms. Lee: Thank you. Does the hotel have a restaurant?
Hotel Agent: Yes, it has two. It also has a room service menu if you
prefer to eat in your room. Your hotel
room fees include a complimentary continental breakfast served in the
lounge by the lobby.
Ms. Lee: That’s wonderful. Thank you. What else do I need to do to
reserve the room?
Hotel Agent: I’ll need a credit card number in order to reserve and then
you’ll be all set. We accept Master
Card, Visa, and American Express.
Ms. Lee: I’ll use my Visa. The number is 1234 4321 9999 0000.
Hotel Agent: The expiration date?
Ms. Lee: September 2009.
Hotel Agent: Great. The room is reserved. We’ll see you on July 8th.
Please let us know if you need anything
else.
Ms. Lee: Thank you.
ESL Lesson Plans - Traveling in English - Booking a

Hotel Agent: Thank you for calling Worldwide Hotels in Manhattan. How can I help you?
Ms. Smith: I need to book a hotel for a business trip to New York.
Hotel Agent: When will you need the accommodations?
Ms. Smith: July 8th and 9th.
Hotel Agent: So, you’ll need a room for three days and two nights. You’ll be departing on
July 10th, correct?
Ms. Smith: Yes, that’s right.
Hotel Agent: We do have vacancies. Would you like to make a reservation?
Ms. Smith: Yes, I would.
Hotel Agent: Do you want a king or double?
Ms. Smith: I’ll be traveling alone so a room with a king-sized bed will be fine.
Hotel Agent: Your name, please?
Ms. Smith: Ms. Jane Smith
http://www.esl-library.com/pdf/lessonplans/travel-sample.pdf
 2) The client doesn’t know how long he’ll be staying (by phone)

CONVERSATION 1
Hotel employee : “Bali Beach Hotel Reception. This is Arie speaking, may I help
you?”
Client : “Yes, I’d like to book a room, please. I plan to arrive in Bali on
Novenber 5th, but actually I don’t know how long I’ll be staying. It
could be anything from two to five days.”
Hotel Employee : “Well, what kind of room would you like, Mam? A singgle or a
double room?”
Client : “Just the single one, please.”
Employee : “Would you like a room with bath or shower?”
Client : “With shower.”
Hotel Employee : “Wait a moment, please Mam.
We can confirm a room for the 5th and 6th, but as you’re not sure
how long you’ll be staying, we won’t be able to guarantee you a
room after the 6th.”
Client : “And what if there isn’t any room after the 6th.”
Hotel Employee : “We can either put you on a waiting list, or we can find you a room
in another hotel.”
Client : “Fine than.”
Hotel Employee : “Could you give me your name, please, Mam?”
Client : “Ms. Jane Smith”
Hotel Employee : “Ms. Jane Smith, a single room with bath the 1st to the 3rd. We’ll
see you on the fifth, then, Ms. Smith.”
Client : “Thank you. Good-bye.”
Hotel Employee : “Your wecome. Bye.”

CONVERSATION 2

CONVERSATION 3

3) Finding out how the bill will be paid

CONVERSATION 1
Hotel employee : Reception (reservations), can I help you?
Reception (reservations), may I help you?
Client : I’m calling from London. I’d like to book a single room with shower for
Mr. George Harmon for the 8th and 9th of November.
Hotel Employee : One moment, please sir.
Just a moment, please, sir (madam).
Hold on a moment, please, sir (madam).
Could you hold on a moment, please, sir (madam).
 ……………………………………………
Yes, I can book him a room for the 8th and 9th. What did you say the name
was?
Client : Mr. George Harmon.
Hotel Employee : Who’s making the reservation, please?
Client : His secretary, Miss Ann Dawson.
Hotel Employee : How will he be paying the bill, madam?
Who’ll be paying the bill?
Client : Garland Distributor Ltd.
Hotel Employee : Hotel Employee: Since the company is located in another country,
you’ll have to send us a deposit. Is the company willing to cover all
expenses?
Client : Yes.
Hotel Employee : Then could you send us a deposit of 180 Swiss francs to cover the room
plus other expenses?
Client : Certainly. We’ll send a cheque (UK) /check (USA) straight (right)
away.
Hotel Employee : Thank you, madam.
Client : Thank you. Good-bye.

CONVERSATION 2

Front Desk: Welcome to the Wyatt Hotel. How may I help you?
Traveler: I’d like a room please?
Front Desk: Would you like a single or a double?
Traveler: I’d like a double, please?
Front Desk: May I have your name, please?
Traveler: Timothy Findley.
Front Desk: Could you spell that please?
Traveler: F-I-N-D-L-E-Y.
Front Desk: How many are in your party?
Traveler: Just two.
Front Desk: How many nights would you like to stay?
Traveler: Just tonight.
Front Desk: How will you be paying?
Traveler: Is Visa OK?
Front Desk: That’ll be fine. Would you like a wake-up call?
Traveler: Yes, I’d like a wake-up call for 6:30. Do you have a pool?
Front desk: Yes, we do. On the 2nd floor. Here’s your key. That’s room 405
on the fourth floor.
www.bogglesworldesl.com

CONVERSATION 3

Lisa: I'd like a room please.

Hotel Receptionist: Do you have a reservation?

Lisa: No, I don't.

Hotel Receptionist: How many nights?

Lisa: Two nights, please.

Hotel Receptionist: For two people?

Lisa: Yes.

Hotel Receptionist: Do you want breakfast?

Lisa: No, thank you.

Hotel Receptionist: Ok, that will be $210. Do you want to pay now, or when you check out?

Lisa: I'll pay now.

Hotel Receptionist: Can you fill this in, and sign here please.

Thank you. Here is your receipt and your key. You are in room 231, on the second floor.

http://www.theenglishspace.com/useful-english/hotel/conversation.html

Receptionist : Thanks for calling Quality Inn. Morine speaking.

Caller : Hello. I'm interested in booking a room for the September long weekend.
Receptionist : I'm afraid we're totally booked for that weekend. There's a convention in
town and we're the closest hotel to the convention centre.
Caller : Oh, I didn't realize. Well what about the weekend after that?
Receptionist : So... Friday the seventeenth?
Caller : Yes. Friday and Saturday.R
Receptionist : It looks like we have a few vacancies left. We recommend that you make
a reservation, though. It's still considered peak season then.
Caller : Okay. Do you have any rooms with two double beds? We're a family of
four.
Receptionist : Yes, all of our rooms have two double beds. The rate for that weekend is
$129 dollars a night.
Caller : That's reasonable. And do you have cots? One of my daughters might be
bringing a friend.
Receptionist : We do, but we also charge an extra ten dollars per person for any family
with over four people. The cot is free.
Caller : Okay, but I'm not positive if she is coming. Can we pay when we arrive?
Receptionist : Yes, but we do require a fifty dollar credit card deposit to hold the room.
You can cancel up to five days in advance and we will refund your
deposit.
Caller : Great, I'll call you right back. I have to find my husband's credit card.
Receptionist : Okay. Oh, and just to let you know...our outdoor pool will be closed, but
our indoor pool is open.

http://www.hoteltraining.co.cc/2009/11/handling-reservation.html

Check out
Receptionist:Hi there. Are you checking out now?Guest:Yes, sorry. I know we're a few
minutes late.Receptionist:That's no problem. It's always really busy at check out time
anyway.Guest:Oh, really. The last hotel we stayed in charged us for a late check
out.Receptionist:The hotel isn't booked this week, so it's not a problem. How was everything?
Guest:The room was great. The beds were really comfortable, and we weren't expecting our
own fridge.Receptionist:I'm glad you liked it.Guest:The kids were disappointed that the pool
wasn't open this morning, though.Receptionist:I apologize for that. We can't get a cleaner in
any earlier than 10 am.Guest:Well we had a nice swim last night anyhow.Receptionist:Will
you be putting this on your credit card?Guest:No. I'll pay cash.Receptionist:OK. So the total
comes to $123.67, including tax.Guest:I thought it was $115 even. That's what they said
yesterday when we checked in.Receptionist:Yes, but there is an extra room charge on your
bill.Guest:Oh, I forgot. My husband ordered a plate of nachos. Sorry.Receptionist:No
problem. So...from $140, here's your change. Now, I'll just need to ask you for your room
keys.

Hotel Clerk: Hello. Sunnyside Inn. May I help you?

Man: Yes, I'd like to reserve a room for two on the 21st of March.

Hotel Clerk: Okay. Let me check our computer here for a moment. The 21st of May, right?

Man: No. March, not May.

Hotel Clerk: Oh, sorry. Let me see here. Hmmm.

Man: Are you all booked that night?

Hotel Clerk: Well, we have one suite available, complete with a kitchenette and a sauna
bath. And the view of the city is great, too.

Man: How much is that?

Hotel Clerk: It's only $200 dollars, plus a 10% room tax.

Man: Oh, that's a little too expensive for me. Do you have a cheaper room available either on
the 20th or the 22nd?

Hotel Clerk: Well, would you like a smoking or a non-smoking room?

Man: Non-smoking, please.

Hotel Clerk: Okay, we do have a few rooms available on the 20th; we're full on the 22nd,
unless you want a smoking room.

Man: Well, how much is the non-smoking room on the 20th?

Hotel Clerk: $80 dollars, plus the 10% room tax.

Man: Okay, that'll be fine.

Hotel Clerk: All right. Could I have your name, please?

Man: Yes. Bob Maexner.

Hotel Clerk: How do you spell your last name, Mr. Maexner?

Man: M-A-E-X-N-E-R.

Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th.

Man: Okay. Goodbye.

http://www.esl-lab.com/hotel1/hotlsc1.htm

Good evening. How may I help you?

G: Have you got any rooms?
R: Yes. Single, double or twin?
G: Single, please.
R: Would you like a room with a shower or a bath?
G: Just a shower will do.
R: Room 319. That'll be £12.50 a night, including breakfast. How long will you be staying?
G: Just a couple of nights. What time is breakfast?
R: Breakfast is from 7 to 9.
G: And what time is dinner?
R: Dinner's from 6:30 to 8:30. You'd better hurry, the restaurant closes in 15 minutes.
G: Thanks. http://www.english-the-international-language.com/edhot.html

Receptionist: — Good afternoon, San Felice Hotel. May I help you? Mrs Ryefield: —
Yes. I´d like to book a room, please. Receptionist: — Certainly. When for, madam? Mrs
Ryefield: — March the 23rd. Receptionist: — How long will you be staying? Mrs
Ryefield: — Three nights. Receptionist: — What kind of room would you like, madam?
Mrs Ryefield: — Er... double with bath. I´d appreciate it if you could give me a room with
a view over the lake. Receptionist: — Certainly, madam. I´ll just check what we have
available. . . Yes, we have a room on the 4th floor with a really splendid view. Mrs Ryefield:
— Fine. How much is the charge per night? Receptionist: — Would you like breakfast?
Mrs Ryefield: — No, thanks. Receptionist: — It´s eighty four euro per night excluding
VAT. Mrs Ryefield: — That´s fine. Receptionist: — Who´s the booking for, please,
madam? Mrs Ryefield: — Mr and Mrs Ryefield, that´s R-Y-E-F-I-E-L-D. Receptionist:
— Okay, let me make sure I got that: Mr and Mrs Ryefield. Double with bath for March the
23rd, 24th and 25th. Is that correct? Mrs Ryefield: — Yes it is. Thank you. Receptionist:
— Let me give you your confirmation number. It´s: 7576385. I´ll repeat that: 7576385.
Thank you for choosing San Felice Hotel and have a nice day. Goodbye. Mrs Ryefield: —
Goodbye. http://www.tititudorancea.com/z/i_d_like_to_book_a_room_please.htm