SAINTGITS INSTITUTE OF

MANAGEMENT

BUSINESS COMMUNICATION
PROJECT
Submitted To,
Cyriac Jose,
Assistant
professor,
Submitted by,
Akshay S Kumar & Aneeta Antony
2019-21
Batch A
Contents
ABSTRACT ............................................................................................................................................... 3
INTRODUCTION ...................................................................................................................................... 4
TYPES OF COMMUNICATION IN TCS ....................................................... Error! Bookmark not defined.
BARRIERS OF COMMUNICATION FACED BY TCS EMPLOYEES ............... Error! Bookmark not defined.
SUGGESTIONS FOR OVERCOMING THE BARRIERS ................................. Error! Bookmark not defined.
ABSTRACT

Communication is simply the act of transferring information from one place, person or group
to another. Every communication involves (at least) one sender, a message and a recipient.
This may sound simple, but communication is actually a very complex subject. The
transmission of the message from sender to recipient can be affected by a huge range of
things. These include our emotions, the cultural situation, the medium used to communicate,
and even our location. The complexity is why good communication skills are considered so
desirable by employers around the world: accurate, effective and unambiguous
communication is actually extremely hard.

In this project we are identifying a organization and studying about different types of
communications happening in that organization and different channels used for the
communication. Barriers for effective communication in the selected organization is also get
studied and suggestions to overcoming those barriers are also included in this study. Then we
understand the role of communication in crises management, conflict resolution, negotiation,
cross cultural management etc.at last it concludes by giving the learnings from the project.

To study all above mentioned activities we have taken TCS – Tata Consultancy Service as
our organization. Tata Consultancy Services Limited (TCS) is an Indian multinational
information technology (IT) service and consulting company headquartered in Mumbai,
Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 45
countries.
 INTRODUCTION

TATA CONSULTANCY SERVICES

Tata Consultancy Services Limited (TCS) is an Indian multinational information technology
(IT) service and consulting company headquartered in Mumbai, Maharashtra, India. It is a
subsidiary of Tata Group and operates in 149 locations across 45 countries.

TCS is the largest Indian company by market capitalization. TCS is now placed among the
most valuable IT services brands worldwide. In 2015 TCS was ranked 64th overall in the
Forbes World's Most Innovative Companies ranking, making it both the highest-ranked IT
services company and the top Indian company. It is the world's largest IT services provider.
As of 2017, it is ranked tenth on the Fortune India 500 list. In April 2018, TCS became the
first Indian IT company to breach $100 billion market capitalization, and second Indian
company ever (after Reliance Industries achieved it in 2007) after its market capitalization
stood at ₹6,79,332.81 crore ($102.6 billion) on the Bombay Stock Exchange.

In 2016-2017, Parent company Tata Sons owned 70% of TCS;and more than 70% of Tata
Sons' dividends were generated by TCS. In March 2018, Tata Sons decided to sell stocks of
TCS worth $1.25 billion in a bulk deal.

TCS and its 67 subsidiaries provide a wide range of information technology-related products
and services including application development, business process outsourcing, capacity
planning, consulting, enterprise software, hardware sizing, payment processing, software
management and technology education services. The firm's established software products are
TCS BaNCS and TCS MasterCraft.

TCS' services are currently organised into the following service lines (percentage of total
TCS revenues in the 2012-13 financial year generated by each respective service line
are,Application development and maintenance (43.80%) value;,Asset leverage solutions
(2.70%);Assurance services (7.70%);Business process outsourcing (12.50%);Consulting
(2.00%);Engineering and Industrial services (4.60%),Enterprise solution (15.21%); and IT
infrastructure services (11.50%).

Operations

TCS has 285 offices across 46 countries and 147 delivery centers in 21 countries. At the same
date TCS had a total of 58 subsidiary companies.