Installus

Project: MorphoAccess Enrollment &
Management System (MEMS)
MorphoAccess Enrollment Station

Installation and Configuration Guide
Document N°: 0000035881-06

Version: 6.3
Date: Mars 2008
Copyright  2008
SAGEM Sécurité
Eragny, France
SAGEM Sécurité document - Reproduction and disclosure prohibited

MorphoAccess Enrollment Station Installation and Configuration Guide
Revision History
Revision History
Guide Version Date Edition or modification

Reference
0000035881-01 6.0 30/12/2005 Document update in accordance with MEMS release 6.0
0000035881-04 6.3 BETA 0.4 Mars 2008 Document update in accordance with MEMS release 6.3
BETA 0.4
0000035881-06 6.3 Mars 2008 Document update in accordance with MEMS release 6.3
Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 TC-1

SAGEM Sécurité Document - Reproduction and disclosure prohibited
Table of Contents
Table of Contents
1. Hardware Description............................................................................... 1-1

1.1. Enrollment Station ......................................................................... 1-1
1.2. Optical MorphoSmart (MSO) ......................................................... 1-2
1.3. MorphoAccess Terminal................................................................ 1-3
1.4. Software Protection Tools ............................................................. 1-1
1.5. Card Encoder.................................................................................. 1-2
1.6. IClass Card Encoder ...................................................................... 1-2
2. System Assembly ..................................................................................... 2-1

2.1. MorphoAccess Cabling.................................................................. 2-2
2.2. PC Cabling ...................................................................................... 2-3
2.3. Encoder Cabling............................................................................. 2-4
2.4. MSO Cabling ................................................................................... 2-4
3. Configure the System............................................................................... 3-1

3.1. MorphoAccess Configuration ....................................................... 3-1
3.1.1. Network Configuration ......................................................... 3-1
3.1.2. Connected Mode Configuration ........................................... 3-1
3.1.3. Relay Configuration ............................................................. 3-1
3.1.4. Language Configuration ...................................................... 3-2
3.1.5. Output Configuration............................................................ 3-2
3.1.6. Welcome Message Configuration ........................................ 3-2
3.2. PC Configuration............................................................................ 3-2
3.3. Configuring the SSL communication with the MorphoAccessTM 3-3
4. Install the Enrollment Station Application .............................................. 4-1

4.1. Prerequisites................................................................................... 4-2
4.1.1. Microsoft® SQL Server........................................................ 4-3
4.1.2. Oracle .................................................................................. 4-5
4.2. Installing MEMS.............................................................................. 4-6
4.2.1. Install MEMS components ................................................... 4-7
4.2.2. Install the database.............................................................. 4-8

Table of Contents
4.2.3. Acrobat Reader Installation ............................................... 4-13
4.3. Importing MEMS Database Structures ....................................... 4-14
4.3.1. Microsoft® SQL Server...................................................... 4-14
4.3.2. Oracle ................................................................................ 4-16
5. MSO Installation........................................................................................ 5-1
6. Installing Licenses.................................................................................... 6-1

6.1. MEMS Software Protection............................................................ 6-1
6.2. Installation ...................................................................................... 6-1
6.2.1. Sagem Sécurité Licence Management Software
Installation ........................................................................... 6-1
6.2.2. Dongle Driver Installation..................................................... 6-2
6.3. Licenses Registering ..................................................................... 6-3
7. MorphoPAK Installation ........................................................................... 7-1
8. Service Safe Installation........................................................................... 8-1
9. Configuration ............................................................................................ 9-1

9.1. Create an Administrator................................................................. 9-1
9.2. System Configuration .................................................................... 9-5
9.2.1. Language configuration ....................................................... 9-5
9.2.2. MorphoAccess park configuration........................................ 9-6
9.2.3. Enrollment hardware configuration ...................................... 9-9
9.2.4. Encoding configuration ...................................................... 9-10
9.2.5. Duplicate search configuration........................................... 9-11
9.2.6. MorphoAccess Park Type Configuration ........................... 9-13
9.2.7. Windows Server 2003 DCOM Configuration ..................... 9-15
10. Enrollment Station Software Update..................................................... 10-1

10.1. Saving Databases......................................................................... 10-1
10.2. Enrollment Station Uninstallation............................................... 10-2
10.2.1. Station uninstallation using Windows................................. 10-2
10.2.2. Station uninstallation using MEMS .................................... 10-2
10.3. Installing a New version of the Enrollment Station ................... 10-1
10.4. Databases Migration .................................................................... 10-1

Table of Contents
10.5. Database Merge............................................................................ 10-4
11. Station Update......................................................................................... 11-7
12. Troubleshooting...................................................................................... 12-9

12.1. FAQ 12-9
12.1.1. Changing MEMS version ................................................. 12-10
12.1.2. Data access, license........................................................ 12-10
12.1.3. Enrollment ....................................................................... 12-11
12.1.4. Database ......................................................................... 12-14
12.1.5. Material............................................................................ 12-16
12.1.6. Configuration ................................................................... 12-16
12.1.7. Communication................................................................ 12-17
12.2. Contacts ...................................................................................... 12-18

List of Figures
List of Figures
Figure 1-1: Optical MorphoSmart ................................................................................1-2

Figure 1-2: MorphoAccess terminal ............................................................................1-3
Figure 1-3: SCM card encoder .....................................................................................1-2
Figure 1-4: IClass card encoder...................................................................................1-2
Figure 2-1: Architecture containing a standalone system using an MSO to capture
fingerprints .............................................................................................................2-1
Figure 2-2: Integration into an access control system...............................................2-2
Figure 2-3: PC cabling diagram ...................................................................................2-3
Figure 4-1: Custom Setup options ..............................................................................4-7
Figure 4-2 : Sagem MEMS ............................................................................................4-7
Figure 4-3 : SAGEM MA Terminal Management (MATM-SU)......................................4-7
Figure 4-4: Select the database to be installed ..........................................................4-8
Figure 4-5: Select the MEMS SQL server for “maes” database...............................4-10
Figure 4-6: Select the MEMS SQL server for the “maesreport” database ..............4-11
Figure 4-7: Select the MEMS SQL server for the “maes” database ........................4-11
Figure 4-8: Acrobat Reader installation ....................................................................4-13
Figure 6-1: SAGEM SECURITE LICENCE MANAGER window .............................................6-4
Figure 11-1: Update menu..........................................................................................11-7
Figure 11-2: Select an option.....................................................................................11-8
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1. Hardware Description
1. HARDWARE DESCRIPTION
The SAGEM access control system is made up of:

− a PC fitted with the MEMS application,
− an Optical MorphoSmart (MSO),
− one or more MorphoAccess terminals,
− software protection tools,
− one or several optional peripheral devices: passport scanner, card encoder reader.
1.1. Enrollment Station
The PC fitted with the MEMS application is called enrollment station. It is used to record
personal access control information. During this phase, called enrollment phase, the
alphanumeric data (first name, last name, etc.) and the biometric data (fingerprints) are
recorded. Once recorded, this information is sent to the MorphoAccess terminal, which
will use them to grant or deny access.
The Enrollment Station PC must meet the following requirements:

− Minimum requirements:
a Pentium III 750 MHz processor,
512 Megabytes of RAM,
a network card,
a parallel port,
a serial port,
4 USB ports.
− Display resolution: 1024 X 768 at least.
− Operating system specification:
Windows 2000 Server™ Service Pack 2,
Windows 2000™ Service Pack 2,
Windows XP™ ServicePack 2,
Windows Server 2003,
Or Windows Vista 32 bits.
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Certains functionalities are not yet accessible on this OS: see Release Notes for an
exhaustive list. By-example, MorphoPak and the communication with MA in SSL
are not usable.
The application uses:
− either an ACCESS 2000™,
− or an SQL Server™ database,
− or an ORACLE™ database.
1.2. Optical MorphoSmart (MSO)
For fingerprint capture, you need an Optical MorphoSmart (MSO).
The Optical MorphoSmart is a SAGEM fingerprint sensor which is plugged in a USB

port. It runs under Windows 2000™ or Windows XP™.
The available MSO are:

− MSO 300, available for all registered licenses,
− MSO 350, which contains a smartcard reader,
− MSO 1300. This compact MSO is recommended for users having a MEMS_LIGHT
license.
Figure 1-1: Optical MorphoSmart
These MSO can be declined in their version with Fake Finger Detector (MSO 351 for
example).

1.3. MorphoAccess Terminal
The MorphoAccess terminal is installed at the access point you want to secure. It is
generally hung on the wall. It is made up of a screen, a keyboard and a fingerprint sensor.
Sensor
Screen
Function
keys Badge
reader
Keyboard
MA5xx MA1xx
Figure 1-2: MorphoAccess terminal
The MorphoAccess terminal can control an electrical lock or communicate with an access
controller.
All the types of MorphoAccess, except the MA220, work in identification by comparison
of the fingerprint presented with the fingerprints of the database. Some are equipped with a
contactless card reader and can then work in authentication by reading the badge identifier
and checking the fingerprint presented with that of the database which corresponds to the
badge identifier or with the one encoded in the badge.

All available MorphoAccess are presented with their main features, when used with the MEMS software, in the following list:
Database size Functioning Fake User Fields
Card
MA types (number of Finger Others First
ident. authent. reader Name Admin Time Mask
persons) Detection Name
MA100 500 - - - USB key - -
MA110 500 HID IClass - USB key - -
MA120 500 MIFARE - USB key - -
MA120W 370 MIFARE - USB key - -
MA200 800 - - - -
MA220 800 - MIFARE - -
MA220 PRO 800 MIFARE - -
MA221 800 MIFARE -
Data encrypting (integrated
MA221d 800 MIFARE
DESFire)
MA300 48000 (16x3000) - - - -
MA320 48000 (16x3000) MIFARE - -
• POE (Power Over Ethernet)
3000 extendable to
MA500 - - - Connexion
50000 (5x10000)
• USB key
3000 extendable to
MA520 MIFARE - Connexion
50000 (5x10000)
• USB key
3000 extendable to
MA521 MIFARE Connexion
50000 (5x10000)
• USB key

1.4. Software Protection Tools
A peripheral protects the MEMS station. To protect the access to the MEMS application
you must use:
− either a dongle in USB key form (SafeNet or Sagem),
− a parallel dongle connected to a parallel port of the station,
− or an MSO including the dongle functionality. In this case the MSO is used to capture
the fingerprints and to protect the access to the ES application.

1.5. Card Encoder
The enrollment PC can be fitted with an SCM card encoder. This encoder is used for
customers who want to issue MIFARE contactless badges to their users. This option is
necessary if the system contains MorphoAccess MA120, MA220, MA320, or MA520
terminals.
Figure 1-3: SCM card encoder
1.6. IClass Card Encoder
For MA110 MorphoAccess, Enrolment Workstations should be equipped with a HID

encoder. Supported access cards will be 16K2 or 16K16 IClass cards.
Figure 1-4: IClass card encoder

2. System Assembly
2. SYSTEM ASSEMBLY
The system assembly is made up of a MorphoAccess and an enrollment PC. All of these
elements should be supplied and connected on the same network. For safety reasons, it is
recommended to use a dedicated network, separated from the company’s one. The system
assembly can work alone without integration in an access control system.
The system assembly can contain a MSO to capture fingerprints.
Relay, Switch
Ethernet
Other
Connection
USB
Connection Ethernet USB
Connection Connection
12 V
Main Power
Supply Power Supply
Power Supply
supply area
Figure 2-1: Architecture containing a standalone system using an MSO to capture

fingerprints

2. System Assembly
The system assembly can also be configured to work with an access control system. In this
case, it is necessary to connect the MorphoAccess to the controller.
Controller server
Serial Link
Wiegand
Data Clock
Controller Controller or TCP/IP Switch
Controller
Ethernet
Connection
12 V
12 V
Main Power
Supply
Power supply Power supply Power supply Power supply
Figure 2-2: Integration into an access control system
2.1. MorphoAccess Cabling
The MorphoAccess must be connected to the system elements:

− power supply,
− network,
− electrical lock or access control system.
Follow the instructions in SAGEM MORPHOACCESS Installation guide document in
order to link the various connectors to the network, relay and power supply.

2. System Assembly
2.2. PC Cabling
Towards 220 V
Power Supply
Towards Ethernet
Network
Figure 2-3: PC cabling diagram

2. System Assembly
2.3. Encoder Cabling
This section concerns customers who provide contactless cards to their users.
To install the SCM card encoder:

1. Connect the reader/encoder USB plug to the PC USB port or via an USB hub.
The windows wizard to add device is launched.
2. In the displayed window, notify the drivers location according to the following table:
Installation under Windows Installation under Windows 9x or

2000 or Windows XP Windows Me
SCR331DI drive SCM_SCR331DI\Win2K-XP SCM_SCR331DI\Win9x-Me
SDI010 drive SCM_SDI010\Win2K-XP SCM_SDI010\Win9x-Me
3. Click OK.
SCM encoder setup is launched.
To install the IClass encoder, connect the reader between PC serial port and mains.
2.4. MSO Cabling
This section concerns customers who use an MSO to capture fingerprints.
The MSO is connected to the PC USB port or via a USB hub. The connection must be
performed after the application installation, including the copy of this device's drivers.

3. Configure the System
3. CONFIGURE THE SYSTEM
3.1. MorphoAccess Configuration
This chapter applies to the following MorphoAccess terminals:

− MA200, MA220, MA220 PRO, MA221, MA221d,
− MA300, MA320 PRO.
To configure a MorphoAccess MA1xx, refer to MorphoAccessTM 1XX User Guide,
delivered with your MorphoAccess.
To configure a MorphoAccess MA5xx, refer to MorphoAccessTM 500 User Guide,

delivered with your MorphoAccess.
3.1.1. Network Configuration
At the MorphoAccess level, to access the administration menu, refer to SAGEM

MORPHOACCESS Installation guide and follow the instructions.
This guide explains how to configure the IP address, the sub-network mask and the
gateway by default. In case of any problem, please contact your system administrator.
3.1.2. Connected Mode Configuration
Configure the "HostCom" mode to allocate itself the value "3". Refer to SAGEM
MORPHOACCESS Installation guide for detailed information.
3.1.3. Relay Configuration
Configure the relay according to your needs (time of opening), and indicate in the "active"
menu the value corresponding to your cabling. Check the SAGEM MORPHOACCESS
Installation guide for detailed information.

3.1.4. Language Configuration
You can select the MorphoAccess language among:

− English (0),
− Spanish (1),
− French (2),
− German (3),
− Italian (4),
− Portuguese (5).
Refer to SAGEM MORPHOACCESS Installation guide for more information.
3.1.5. Output Configuration
If you use MorphoAccess terminals with an access control system, you must configure the
terminals to send the person's identifier to the controller.
According to the controller specification, you can use:

− Wiegand,
− Data Clock,
− Serial link, or
− TCP/IP.
The configuration is described in SAGEM MORPHOACCESS Installation guide.
3.1.6. Welcome Message Configuration
When a MorphoAccess terminal recognizes someone, a welcome message is displayed. In

the MorphoAccess configuration menu, you can add to this message the identifier of the
person (by default), his/her last name or his/her first name. Refer to SAGEM
MORPHOACCESS Installation guide.
3.2. PC Configuration
The PC and the MorphoAccess terminals must be configured to work on the same network
(contact your system administrator for further information).
The physical system is now configured. You can verify that each stage is correctly done,
by sending a "ping" command from a DOS window. Each terminal must answer
(MorphoAccess terminals).

3.3. Configuring the SSL communication with the

MorphoAccessTM
Note: the configuration of SSL communication must be done exclusively on the

communication Ethernet port number 11010.
For the configuration, refer to the following documents:
USER GUIDE FOR THE MORPHOACCESSTM TERMINAL MANAGER (MATM), at the root of
the installation CD-ROM
SOLUTION SSL FOR MORPHOACCESSTM, in sub-directory SSL of the installation CD-

ROM.

4. Install the Enrollment Station Application
4. INSTALL THE ENROLLMENT STATION APPLICATION
After the physical installation of the system has been completed, you have to install the
application.
WARNING: This section deals with a new installation of the application software. If
your PC is already equipped with a MEMS, please refer to section 10
The following list details the different steps to install MEMS, according to your database
system and according to the version of MEMS you are going to install (server, client).

Type of MEMS ACCESS MEMS SQL Server MEMS Oracle Server MEMS Client
installation you (SQL or Oracle)
are going to
perform.
• install SQL Server on • install Oracle on a PC • install SQL or Oracle
a PC server if server if necessary Server on a PC server
Prerequisites necessary. • create two Oracle if necessary
prior to inserting • create two SQL databases:‘MAES’ and
the CD. (Section databases: ‘maes’ and ‘MREPORT’
Cf Note below
4.1 describes the ‘maesreport’ • create an Oracle user
corresponding • create a SQL user (‘maes’, password:
procedure) (‘maes’, password: ‘maes’)
‘maes’) • install an Oracle Client • install an Oracle
Client (Oracle only)
- insert the MEMS CD - insert the MEMS CD - insert the MEMS CD - insert the MEMS CD
- installation of the - installation of the - installation of the - installation of the
software components software components software components software components
- selection of the type - selection of the type - selection of the type of - selection of the type
Steps of the of database of database database of database
MEMS - selection of the SQL - selection of the Oracle - selection of the SQL
installation. server for the 2 server for the two or Oracle server for
Section 4.2 databases databases the two databases
describes the
corresponding
procedure. - installation of Acrobat - installation of Acrobat - installation of Acrobat - installation of Acrobat
Reader Reader Reader Reader
- creation of an - creation of an - creation of an - creation of an

administrator administrator administrator administrator
Steps to be
performed after
the installation in import the MEMS
import the MEMS
structures by launching the
order to use structures by restoring
scripts of creation of
MEMS. Section databases in the MEMS
databases in the MEMS
4.3 describes the SQL folder
Oracle folder
corresponding
procedure.
4.1. Prerequisites
According to database system you are going to use, follow the procedure described in:
Section 4.1.1 for Microsoft® SQL Server,
Section 4.1.2 for Oracle.

NOTE: You do not need to install Access 2000 on your computer for the configuration
Microsoft® Access 2000.
4.1.1. Microsoft® SQL Server
1. Install Microsoft® SQL Server on a PC workstation equipped with Microsoft®

Windows 2000™ Server (Please refer to Microsoft documentation for guidance).
2. Configure the connection security in the SQL server properties, as illustrated in the
following screen:
3. Create the “maes” and “maesreport” databases from “EntrepriseManager”

Launch SQL SERVER ENTERPRISE MANAGER.
Open the DATABASE file as illustrated in the following screen:

On the left part of the screen, click right to open the context menu and select NEW
DATABASE.
In the appearing screen, fill in the NAME field with “maes” and click OK.
Repeat the two previous steps to create the “maesreport” database.

Exit SQL SERVER ENTERPRISE MANAGER.
The “maes” and “maesreport” have now been created.
4. Create a “maes” SQL user by using the password “maes”.
You are now ready to install MEMS. Please refer to section 4.2.
4.1.2. Oracle
For a detailed description on the installation and the configuration of Oracle, refer to the
documents present in the sub-directory Oracle of the installation CD-ROM :
− - ORACLE 10G STANDARD EDITION ONE INSTALLATION GUIDE FOR MEMS
− - ORACLE 10G STANDARD EDITION ONE BACKUP-RESTORE GUIDE FOR MEMS

Note: for an optimal installation of Oracle, and to secure the data saving, as
recommended in the two documents listed above, it is necessary to install the
Oracle files on 3 distinct hard disks, in the following way:
Disc C: installation of Oracle binaries
Disc D: installation of the database files MAES and MREPORT
Disc E: installation of the backup files
1. Install Oracle 9i or 10g on a PC with Microsoft® Windows Xp™ or 2003™ Server

operating system.
2. Create two Oracle databases: MAES and MREPORT
3. Create a “maes” Oracle user using the password “maes”
You are now ready to install MEMS. Please refer to section 4.2
4.2. Installing MEMS
1. Insert the MorphoAccess enrollment station CD and launch the "Setup.exe" application
at the root.
For Windows VISTA: Click right on the file “setup.exe”, and select “Run as
Administrator”.
2. On the first screen, enter your identity, then click NEXT.

The following screen is displayed:

Figure 4-1: Custom Setup options
4.2.1. Install MEMS components

3. Select or unselect options by clicking the arrows on the icons of the options:
Figure 4-2 : Sagem MEMS
Figure 4-3 : SAGEM MA Terminal Management (MATM-SU)
− Sagem MEMS: it is required and corresponds to the minimal installation.

− Sagem MA Terminal Management : it corresponds to the installation of the application
of configuration of the MorphoAccess terminals only. This application, installed in
stand-alone mode, is called MATM-SU, and has the same functionalities as the version
included in MEMS. Only its mode of launching by STDIN distinguishes it (the

configuration data of MA (IP, hostname,…) are provided by this interface) : see the
MATM USER GUIDE for more explanations.
4. Select the directory of installation (by default : C:\SAGEM\MEMS).
For Windows VISTA: no software must be installed in the repertory C: \
Program Files.
5. Click NEXT, then INSTALL.
During the installation process, the following screen is displayed. It proposes a choice
between three types of database.
4.2.2. Install the database
Figure 4-4: Select the database to be installed
6. Choose the required option.

The following table details the needs for license according to the installed configuration:
Option Installs… License
MEMS Standard connected to A local Microsoft® Access 2000 database MEMS_LIGHT

Microsoft Access database
or
format
MEMS
MEMS Server connected to The whole set of software in SQL MEMS_SERV
SQL server database configuration
MEMS Client connected to The whole set of software in SQL MEMS
SQL server database configuration except for:
(the old license
• Group Management MEMS_CLI still
operational)
• MALoadMonitor and
• Reporting Tool
that must be installed on the server station.
MEMS Server connected to The whole set of software in SQL MEMS_SERV
Oracle server database configuration
MEMS Server connected to The whole set of software in ORACLE MEMS_SERV
Oracle server database for configuration with the application Passport
Passport Control Reporting Tool Control Reporting Tool
MEMS Client connected to The whole set of software in SQL MEMS
Oracle server database configuration except for:
(the old license
• Group Management MEMS_CLI still
operational)
• MALoadMonitor and
• Reporting Tool
• Passport Control Reporting Tool
that must be installed on the server station.
According to the option you have selected, the procedures continues in:
Section 4.2.2.1 for MEMS Standard connected to Microsoft Access database format
Section 4.2.2.2 for MEMS Server connected to SQL Server database
Section 4.2.2.3 for MEMS Client connected to SQL Server database
Section 4.2.2.4 for MEMS Server connected to Oracle Server database
Section 4.2.2.5 for MEMS Client connected to Oracle Server database
4.2.2.1. MEMS Standard connected to Microsoft Access database

format
7. Click OK.

The program finishes the installation of the MEMS components and invites you to
install Acrobat Reader. Please go to section 4.2.3.
4.2.2.2. MEMS Server connected to SQL Server database

6. Click OK.
The list of
available SQL
servers will be
displayed here.
This list may vary
according to the
SQL servers
available on your
network.
Figure 4-5: Select the MEMS SQL server for “maes” database
8. Select the SQL server in which the “maes” database will be created.
9. Click OK.
10. Click OK.


The list of SQL

servers available
on your network
will be displayed
here.
Figure 4-6: Select the MEMS SQL server for the “maesreport” database
10. Select the SQL server in which the “maesreport” database will be created.
11. Click OK.
The program finishes the installation of MEMS compoents and invites you to install
Acrobat Reader. Please go to section 4.2.3
4.2.2.3. MEMS Client connected to SQL Server database

6. Click OK.
The following screen is displayed.
The list of SQL

servers available
on your network
will be displayed
here.
Figure 4-7: Select the MEMS SQL server for the “maes” database

7. Select the SQL server in which the “maes” database will be created
8. Click OK
The program finishes the installation of MEMS components and invites you to install
NOTE: On the Client workstation, the applications will be partly installed. The
missing applications will be installed on the Server workstation. The MEMS
launcher will only contain the following applications: Configuration, Enrollment
station, Card design et User management.
4.2.2.4. MEMS Server connected to Oracle Server database

6. Click OK
The following screen is displayed to enable you to define the Oracle server in which
MEMS will access the “MAES” database:
7. Enter the name of the Oracle server on which the “MAES” database is installed and
click OK
The screen appears to define the Oracle server in which MEMS will access the
“MREPORT” database.
8. Enter the name of the Oracle server on which the “MREPORT” database is installed
and click OK
4.2.2.5. MEMS Client connected to Oracle Server database

6. Click OK
The screen appears to define the Oracle server in which MEMS will access the
“MAES” database:

7. Enter the name of the Oracle server on which the “MAES” database is installed and
click OK
4.2.3. Acrobat Reader Installation
In the last part of the installation process, a dialog box appears to ask you if you wish to
install Acrobat Reader. This editor is necessary to display product documentation. Click
the “Yes” button if this software is not installed yet on your computer.
Figure 4-8: Acrobat Reader installation
Acrobat Reader setup is launched. Follow instruction for a standard application by clicking
on NEXT when asked. Click FINISH at the end of the process.

4.3. Importing MEMS Database Structures
4.3.1. Microsoft® SQL Server
In order to import the MEMS database structures in Microsoft® SQL Server, you have to
perform database restoring by using available functionalities in Microsoft® SQL Server.
The databases to be restored correspond to :

− For SQL Server 2000 : the “maes.bak” (general database) and “maesreport.bak”
(statistics database) files,
− For SQL Server 2005 : the “maes2005.bak” (general database) and
“maesreport2005.bak” (statistics database) files,
These files are stored in the SQL server sub folder, in the MEMS installation folder.
To restore databases:
1. Launch SQL SERVER ENTERPRISE MANAGER.
2. Select the “maes” database, then click right on the database to open the context menu
and select ALL THE TASKSRESTORE A DATABASE… as illustrated in the following
screen:
3. In the following screen, select FROM DEVICE and then locate the backup to restore

4. In the following screen, check DISK and click ADD…
5. In the following screen, select the “maes.bak” file and click OK
A screen appears to display the progression:

The restore process is completed when the following screen is displayed:
Repeat steps 2 to 5 to restore the “maesreport.bak” database.
MEMS can now use the databases.
4.3.2. Oracle
To import the MEMS database structures in Oracle, you must execute the scripts provided
by MEMS. These scripts are located in the Oracle sub folder, of the installation folder.
WARNING: Make sure you have backed up your databases before executing these
scripts.
1. Launch an Oracle client (e.g. SQL Plus Worksheet).

2. Log in to the database (login: maes, password: maes, Service: maes).
3. If you have re installed MEMS after having removed it, procede as follows:
drop_maes.sql to delete the former tables in the “MAES” database, then
drop_maes_report.sql to delete the former tables in the “MREPORT”
database.
4. Then, follow the procedure of installation described in the document present in the sub-
directory Oracle: ORACLE 10G STANDARD EDITION ONE INSTALLATION GUIDES FOR
MEMS,
5. For the configuration of the function of Backup of the base Oracle, follow the
procedure described in the document: ORACLE 10G STANDARD EDITION ONE BACKUP-
RESTORE GUIDE FOR MEMS.

5. MSO Installation
5. MSO INSTALLATION
The MSO must not be plugged in the USB port to perform the installation.
1. Insert the MorphoAccess enrollment station CD and in the " Prerequisites\Sagem
Securite Licence Protection\drivers\SagemMorphoSmart " directory launch the
“setup.exe”.
NOTE: If a previous installation of the drivers exists on your machine, you must first
uninstall the existing drivers with this installation program and launch the
program again to install the new drivers.
2. Follow the instructions of the installation wizard by clicking twice on the NEXT button
when asked. The following screen is displayed:
We recommend you to select the COMPLETE mode. Click the NEXT button.
3. In the next screen, click INSTALL
This step may take a few minutes.

5. MSO Installation
If the following screen appears during the installation:
Click CONTINUE.
4. Click FINISH.
The MSO installation is now completed.
5. Plug the MSO in one of the USB ports of your PC workstation.
Windows informs you that MSO has been detected, and then that it is ready to work.
When working normally, the right LED of the MSO must display a twinkling green light.

6. Installing Licenses
6. INSTALLING LICENSES
6.1. MEMS Software Protection
The functionalities of MEMS are protected by activation keys. For each “sensitive”
function, an activation key is set, depending on the dongle and the label of the function:
− MACI for the communication with MA,
− MEMS_LIGHT for MEMS with Access, with limited features:
No duplicate search during enrollment.
The fingerprint capture setting is simplified,
No portrait capture,
No access card printing,
No scanner passport capture,
No WSQ-format fingerprint data save,
Up to 6 MorphoAccess terminals in your system,
Up to 6 groups in your system,
No reporting tool,
− MEMS for MEMS with Access,
− MEMS_SERV for MEMS Server with SQL Server or Oracle,
− MEMS for a MEMS Client with SQL Server or Oracle,
− WSQ for fingerprint images,
− MORPHOPAK for portrait capture.
6.2. Installation
6.2.1. Sagem Sécurité Licence Management Software

Installation
Before launching applications MEMS, you must install the licences on your PC.
The software Sagem Sécurité Licence Management must be installed to be able to register
these licences on your system.

This software is in the Prerequisites repertory of the installation CD-ROM :
Install the software by double-clicking on the file :

− SagemSecurite_Licence_Protection_Installer.exe :
6.2.2. Dongle Driver Installation
Before installing the licenses, it is also necessary to install the dongle drivers, specific to
each type of dongle used. They can be of 3 types :
− Dongle SafeNet,
− Dongle Sagem,
− or an MSO including the dongle functionality.
These drivers are present in the directory of the CD-ROM of installation :
Install the drivers by double-clicking on the EXE file in the directory.
6.3. Licenses Registering
If you don’t have a valid license file, please read the document USER GUIDE FOR LICENSE
GENERATOR, present at the root of the CD-ROM.
With your valid license file containing the registered license numbers, you can install them
on your PC.
To install your license file :

1. Connect the dongle or the MSO to the PC USB port.
2. To launch the SAGEM SECURITE LICENCE MANAGEMENT application, click:
DEMARRER \ PROGRAMMES \ Sagem Sécurité Licence Management \ Sagem Sécurité
Licence MANAGER.
The SAGEM SÉCURITÉ LICENCE MANAGER window is displayed:

Figure 6-1: SAGEM SECURITE LICENCE MANAGER window
3. Click ADD LICENCE.

The OPEN window for selecting files is displayed.
4. Select the licence file provided by SAGEM Sécurité and click OK.
The modules with registered licenses are displayed in the INSTALLED LICENCES line.
The DETAILS zone specifies the localization of the licences according to the type of
dongle, and the type of licences (hardware, registry, or software).
5. Close the SAGEM SÉCURITÉ LICENCE MANAGER window.

7. MorphoPAK Installation
7. MORPHOPAK INSTALLATION
NOTE: MorphoPAK is based on Canon components allowing their use in Remote mode.
At the update time of this document, these components are not compatible
VISTA. Consequently, the MORPHOPAK cannot be installed on Operating
System VISTA.
If you registered a licence for the MorphoPAK, the enrollment station software installation
CD will have a "MorphoPAK" directory containing the files necessary to its installation.
The camera must not be plugged in the USB port to perform the installation.
1. Insert the MorphoAccess enrollment station CD, then in the "MorphoPAK" directory
launch the "Setup.exe" application.
2. Follow the instructions of the installation wizard and refer to the MorphoPAK
Installation Guide for more information about the hardware configuration.
NOTE: The MorphoPAK Installation Guide.pdf file and the drivers of the different
cameras are available at the root of the "MorphoPAK" directory.
When the installation is completed, a screen is displayed to invite you to reboot your PC
workstation.
After rebooting your PC workstation, proceed as follows:

3. Copy the contents of the folder:
C:\Program Files\SAGEM\MorphoPAK\MPAK_API\cfg
in the MEMS installation folder. The default installation folder is :
C:\SAGEM\MEMS
4. Use the “notepad” to edit the file:
C:\SAGEM\MEMS\DC_Acquisition.cfg
And modify it as follows:

[FILE]
Rotation=1

7. MorphoPAK Installation
5. Use the “notepad” to edit the file:
C:\SAGEM\MEMS\MorphoPAK.cfg
And modify it as follows:

[Icao]
Mode=0
[Log]
Level=3
6. Now plug the USB cable of the camera, turn it on and switch the selector to “viewer”
mode.
Windows automatically installs the drivers of your camera.
NOTE: If you want to use the MorphoPak in Chinese or Russian language, select the
MPAKRes.dll file corresponding to your country, available in the MPAKRes
folder of the MEMS installation folder, and copy it in the installation folder of
the MorphoPak (by default : C: \ Program Files \ sagem \ MorphoPAK \
MPAK_API \ bin) by replacing the default one.

8. Service Safe Installation
8. SERVICE SAFE INSTALLATION
NOTE: This module is only installed when using the DESFIre MorphoAccess
(MA221d).
On the MorphoAccess Enrollment station CD-ROM, then, in the “ServiceSafe” folder,

launch the "ServiceSafeSetup.exe" file and follow the instructions of the install wizard.

9. Configuration
9. CONFIGURATION
9.1. Create an Administrator
WARNING: Creating an administrator is mandatory to be able to configure the system.
After having installed MEMS, the application is in English. Before proceeding any further,
you must create an administrator.
When using MEMS for the first time, you will only have access to the USER MANAGEMENT
application. This application allows you creating and managing users profiles
(Administrators and Operators) and their access rights to the application.
To create an administrator:
1. Launch the MEMS application by clicking the icon illustrated below. This icon has
been created on your desktop:
The LAUNCHER popup is displayed in top right hand corner of the screen:

9. Configuration
2. Click the USERS MANAGEMENT icon.

3. Enter the password “confadmin" (default password). We recommend you change this
password, which is common to all MEMS configuration applications, by clicking the
CHANGE PASSWORD button.
4. Click OK.
The USERS MANAGEMENT application is launched and the following screen is
displayed:

9. Configuration
The “ALL_RIGHTS” profile is created by default.

5. Create a user that has access to the system configuration by selecting the USERS option
in the SETTINGS menu.

9. Configuration
6. Click NEW .
− Fill in the LOGIN field with the Windows administrator’s login

− In the PROFILE pull-down menu, select ALL_RIGHTS
− In the LAYOUT pull-down menu, select ALL LOGS

9. Configuration
WARNING: The MEMS user’s logins you create must correspond to the Windows®
logins.
7. Click SUBMIT to validate the creation of this user

A popup informs you that the creation has been successfully completed.
8. Click OK.
9. Click CLOSE to exit the users list.
9.2. System Configuration
Before starting to use your system, you need to configure it. Some parameters have default
values that you can change if necessary. In order to have a useful system, you have to
configure at least the park of MorphoAccess terminals and the enrollment hardware.
9.2.1. Language configuration
If you wish to change the language:

2. Click the SETTINGS icon of the MEMS launcher.

3. In the COMMON tab, select the language you want in the pull-down list of the
LANGUAGE field.
4. Click SAVE.
5. Reinitiate the MEMS launcher to obtain the version with the language you have
selected.

9. Configuration
9.2.2. MorphoAccess park configuration
You have to register all the MorphoAccess in your configuration so that MEMS knows the
architecture of your access control network.
The person access control is managed by the relationships person- MorphoAccess group
You must therefore insert MorphoAccess into one or several groups.


The MorphoAcces Park Management screen is displayed. The screen is empty:
9.2.2.1. MorphoAccess creation

3. In the CONFIGURATION menu, select MORPHOACCESS.
The empty MorphoAccess list is displayed.
4. Click NEW.
The MorphoAccess declaration screen is displayed.

9. Configuration
5. Identify the MorphoAccess:

− Fill in the fields:
• NAME if you are in DHCP or FIXED IP,
• IP ADDRESS if you are in FIXED IP,
• Serial Number that you will find on the MorphoAccess,
• MA KEY: the default value is 0.This corresponds to the state of delivery of
MorphoAccess (keys of encoding by USB key),
• MA KEY (RECOVERY): enter the value provided by SAGEM.
− Turn the MorphoAccess on by clicking the ACTIVE button or turn it off by clicking
the INACTIVE button.
− Activate or deactivate the daily automatic full upload of the database by checking
or unchecking ACTIVATE.
− If you active the daily automatic full upload, set the hour for the executing the
upload.
6. Click SAVE to validate the creation of the MorphoAccess.
Repeat the steps 4 to 6 for each MorphoAccess in access control network.

9. Configuration
7. Click CLOSE to have access to MorphoAccess groups creation.
9.2.2.2. MorphoAccess groups creation

8. In the CONFIGURATION menu, select GROUP
9. Click NEW to create a group of MorphoAccess.

10. Enter the name of the group and click SAVE to validate the creation of the group.
11. Select this group in the pull-down list of the groups then click UPDATE.
12. Use the arrows to move the MorphoAccess towards the right column.
13. When the group contains the elements that you wish, click SAVE to validate these data.
Repeat the steps 8 - 13 for every group of MorphoAccess that you wish to create in your
access control network.
14. When you created all the wished groups, click CLOSE to exit this window and return to
the window MorphoAccess park management which displays now the configuration
you created.
15. If the configuration is convenient for you, close the window MORPHOACCESS PARK
MANAGEMENT.

9. Configuration
The GROUPS MANAGEMENT application closes.
9.2.3. Enrollment hardware configuration
This section allows you to register your enrollment material and to configure the
fingerprints capture settings.
2. Click the CONFIGURATION icon of the MEMS launcher.

The ENROLLMENT STATION CONFIGURATION screen is displayed.
3. Click the ENROLLMENT STATION tab and then the ENROLLMENT STATION
CONFIGURATION sub tab.
4. Select the type of enrollment material you are going to use in the pull-down list of the
HARDWARE field.

9. Configuration
5. Fill in the IP ADDRESS field if the selected hardware is a MorphoTouch.
6. Click SAVE or continue to configure in the other tabs of the widow.
WARNING : The SAVE button saves the settings for all the tabs and closes the
CONFIGURATION application. You can continue the configuration in the
other tabs and save you configuration once you have finished.
9.2.4. Encoding configuration
This section allows you to configure your card encoder.
If the ENROLLMENT STATION CONFIGURATION is already opened, go to step 3.


3. Click the ENCODING CONFIG tab in the ENROLLMENT STATION CONFIGURATION screen

9. Configuration
4. Select the type and the trademark of your encoder in the pull-down list of the
ENCODING field.
5. Configure the settings for the selected method by clicking the CONFIGURE button.
The opening window allows to configure the settings for the selected method,
especially the files of encoding keys. The content of this window depends on the
method you have selected because the configuration settings may be different. The
following screen corresponds to the MIFARE SCM method.
6. Select the name of your encoder in the DEVICE NAME pull-down list.
The AUTODETECT button allows you to make sure your encoder is recognized by
MEMS.
7. Look for the path to access the key files by clicking the buttons
The CHECK KEY FILES allows you to make sure the key files format is correct
NOTE : For further information about encoding keys, please refer to the appendices of
the Enrollment Station User Guide.
8. Click OK.
The encoding method configuration screen closes and you have access to ENCODING
CONFIG tab of the ENROLLMENT STATION CONFIGURATION screen.
9. In the DEFAULT MODE area select the data you wish to store for person identification.
This values determines the security level used for the access verifications.
10. In the FINGERPRINT RECORD MODE area select the folder in which you will store the
identification data: in the database, in the card or both.
11. Click SAVE to save your encoding configuration or continue to configure in the other
tabs of the screen.
If you have clicked SAVE, the CONFIGURATION application closes.
9.2.5. Duplicate search configuration
The duplicate search option allows to avoid storing identical fingerprints in the database.

9. Configuration
A matcher performs the verification during the person enrollment. If you activate the
duplicate search option, you must configure the location of the matcher.
NOTE: The duplicate search option is not available with a MEMS_LIGHT license.
You can activate this option with all the other licenses (it is not activated by the installation
program).
If the ENROLLMENT STATION CONFIGURATION screen is already opened, go to step 3.

3. Click the ENROLLMENT STATION tab and then the ENROLLMENT STATION
CONFIGURATION sub tab.

9. Configuration
4. Check the DUPLICATE SEARCH AT ENROLLMENT box.

5. Select the emplacement of the matcher in the pull-down list of the MATCHER LOCATION
field.
NOTE : Selecting this option is impossible with a local version of MEMS. In this case,
the matcher is local.
6. If you have selected the REMOTE MATCHER option, click the button to search the
PC workstation on which the matcher is installed.
You can make sure you can access the matcher by clicking the TEST IP button.
7. Click SAVE to save your duplicate search configuration.
The CONFIGURATION application closes.
9.2.6. MorphoAccess Park Type Configuration

In order to facilitate the integration of the new terminal MA5xx in an existing MA park, a
new management choice of the biometric databases is available : “MA Park Type”.

9. Configuration
NOTE : This choice is only useful when you have a license that authorizes identification
on multiple bases on MA5xx
You should check the box “MA5xx Park only (5 bases) when you have MA5xx terminals
in your system and no MA3xx. This mode allows the full improvement of biometric
databases management of the MA500 : the base size is bigger (10000 people), and the
number of bases to manage is smaller (5).
NOTE 1 : 50000 people can be loaded in the MA500 terminal.
NOTE 2 : The default configuration of the MA500 is in the 5 bases compatible mode.
You can verify this configuration by using the Terminal Management tool of
MEMS, and reading the following configuration key of the terminal:
file : app
section : [G.U.I]
key : database conversion=500 (5 bases)
You should uncheck the box “MA5xx Park only (5 bases) when you upgraded from a
previous installation of MEMS and that you previously used MA3xx and now want to add
MA5xx terminals to your system. The system allows the management of 16 biometric
databases for the MA3xx terminals and spread them in the 5 bases available in the MA500,
as follows :
Bases Conversion Table

Base 0,1,2 Base 0
Base 3,4,5 Base 1
Base 6,7,8 Base 2
Base 9,10,11 Base 3
Base 12,13,14 Base 4
Base 15 (0K < Records < 1K) Base 0
NOTE 1 : In that mode, only 1000 people can be loaded in the base 15. So the total
number of people that can be loaded in a MA500 is limited to 46000 people.
NOTE 2 : If more than 1000 people are in the base 15, they will be spread in the bases 1
and 2, but could not be used for the identification on the MA5xx.
NOTE 3 : Previously, the configuration mode of the MA500 must be 16 bases

compatible. The « Terminal Management » tool of MEMS must be used to
modify the following configuration key :
file : app
section : [G.U.I]
key : database conversion = 300 (16 bases)

9. Configuration
9.2.7. Windows Server 2003 DCOM Configuration
In order to use the enrollment station "Duplicate Enrollment Search" with SQL or Oracle
on a Windows Server 2003 based system, you need to configure DCOM:
On the MEMS Server (executing Windows Server 2003 based OS), type "dcomcnfg" in a
DOS command window (or execute directly):

9. Configuration
Then it will open the window as shown below:
Right-click on the ActiveMKit_Matcher component and select "Properties".

9. Configuration
Define "Security Rights" as shown above. Click "Modify" and add the MEMS client
computer in the list of acceptable computer, and then modify Access Authorization to
authorize the MEMS client account to access the MEMS Server computer.
Finally on the server, modify the last tab as shown below:

9. Configuration
On the MEMS computer executing the client, you just need to go to the same location
and to modify only the following parameter (fill with MEMS Server computer address):

10. Enrollment Station Software Update
10. ENROLLMENT STATION SOFTWARE UPDATE
In this case, you need to save you databases and then remove the former station.
Please proceed as follows:

1. Save the databases.
2. Remove the former station.
3. Install a new station.
4. Make the databases evolve:
− By migrating them if you keep the same database system,
− By merging them if change you database system.
WARNING: Merging the databases when changing the database system is impossible
when:
-Switching from Access to SQL Server,
- Switching from Access to Oracle.
The databases to be merged must have the same MEMS version number. If
not, you must perform a migration of your Access databases.
10.1. Saving Databases
You have a MEMS version for Microsoft® Access 2000 database:

Save your former databases : they are in the application folder (\Program
Files\Sagem\MAES ou \Program Files\Sagem\ES by default). The files are named
“server.mdb” and “report.mdb”.
Copy them in a temporary folder or on a floppy disk.
You have a MEMS version for Microsoft® SQL Server:
Perform a backup of the SQL server.
Change the name of your SQL databases into “maes.old” and “maesreport.old”.
NOTE: Microsoft® SQL Server has functionalities allowing to perform these backups.
Please refer to Microsoft® documentation for the details and the configuration of
this backup procedure.

You have a MEMS version for Oracle database:
Copy your databases on a backup device.
Please refer to Oracle documentation for this procedure.
10.2. Enrollment Station Uninstallation
To uninstall the enrollment station, you can

Use the Windows remove program procedure (refer to 10.2.1)
Use the REMOVE option of the MEMS installation procedure (refer to 10.2.2)
10.2.1. Station uninstallation using Windows

1. Launch ADD/REMOVE PROGRAMS from the Windows START menu Start\Settings\
configuration panel.
2. Select MEMS X.Y (or ES if you have version 3.1 or older).
3. Click the REMOVE button.
Windows uninstalls the software application.
10.2.2. Station uninstallation using MEMS

1. Insert the MorphoAccess enrollment station CD and launch the "setup.exe" application.
The following window is displayed:

2. Check off REMOVE then click NEXT.
3. Follow the instructions in the windows that are sucessively displayed.
WARNING: For every update action, application repair and deletion, a database backup
is achieved if you installed the standard MEMS version. This one is in the
application current directory (by default \Program Files\sagem\MAES)
with the name server_copy.mdb. To complete the uninstallation, delete this
file manually. So, the data will be definitively lost.
NOTE: The enrollment station can work with the MorphoKit dlls if you use an MSO.
If your PC is fitted with MorphoKit and MEMS, and you uninstall MEMS, it
will be necessary to re-install the dongle drivers from the MorphoKit CD.
For any further information about data update or deletion, refer to the
documentation in the menu
StartProgramsSAGEM MEMS x.yDocumentation.
The system is now installed. Before making it operational, you must configure it
(refer to the user guide).

1.
10.3. Installing a New version of the Enrollment Station
You can now install the new version following the procedure described in section 4.
10.4. Databases Migration
You have now:

a new version of your application software,
new empty databases,
copies of your former databases.
This step consists in importing your former databases into the new database structures
compatible with the new version of your software.
NOTE: The migration is performed from a n version to a n+1 version. However, version
6.2 has a new feature allowing to perform a migration from version 6.0.
2. Click the icon of the CONFIGURATION application of the MEMS launcher.

The following screen is displayed
3. Enter the password “confadmin" (default password). We recommend you to change

this password, which is common to all MEMS configuring applications, i.e.:
− CONFIGURATION
− USERS MANAGEMENT
− GROUPS MANAGEMENT
4. Click OK.

1.
The CONFIGURATION application starts and the following screen is displayed:
5. Select MAIN DATA SOURCE in the DATASOURCE TO CONFIGURE field to perform a

migration of the main database.
6. Click the MIGRATION button.
The MIGRATION screen is displayed:

1.
According to the type of database, one of the two areas SQL DATABASE or ACCESS
DATABASE is accessible.
7. Enter the name of your saved database:
− With Access, look for your database using the button .

− With SQL, enter the name of your saved database (“maes.old” as shown in section
10.1) in the DATABASE NAME field, together with the “maes” user’s name and the
“maes” password to have access to the database.
8. Click CONFIRM.
A confirmation popup is displayed.
9. Click YES to launch the migration.
Progression bars appear in the MIGRATION screen to allow you to follow the
progression of the procedure.
A message informs you when the migration is complete.
10. Click OK
A detailed report of the migration is displayed. We recommend you to save this
report, which will be useful for the technical support in case of trouble.
Repeat the steps 5 to 10 to perform the migration of the reports database, by selecting in
step 5 REPORTING DATASOURCE in the DATASOURCE TO CONFIGURE field.
Then repeat the whole procedure, if necessary, to obtain the database formats of your
MEMS version.
1.
The databases can now be used by your new version of MEMS.
NOTE: for Oracle, the procedure is the same as for SQL.
10.5. Database Merge
ATTENTION: The merging of bases only concerns ‘ main data source ‘ bases.
You have now:

a SQL version or Oracle of your software,
new empty databases,
your main saved Access database (corresponding to the same number of the MEMS
version as the one that you installed).
This step consist in importing the data of your Access database saved in the new SQL or
Oracle database.
2. Click the icon of the CONFIGURATION application of the MEMS launcher.

3. Enter the password “confadmin" (default password). We recommend you to change

this password, which is common to all MEMS configuring applications, i.e.:
− CONFIGURATION
− USERS MANAGEMENT
− GROUPS MANAGEMENT
4. Click OK.
The CONFIGURATION application starts and the following screen is displayed:

1.
5. Select MAIN DATASOURCE in the DATASOURCE TO CONFIGURE field to perform a

merging of the main database.
6. Click the MERGE button.
The following popup is displayed:
7. Click the ACCESS DATABASE button to indicate you make the fusion of an Access
database with the current database.
The fusion popup is displayed.

1.
8. Select the saved Access database by clicking the button

9. Click CONFIRM.
10. Click YES to launch the fusion.
Progression bars appear in the FUSION screen to allow you to follow the progression
of the procedure.
A message informs you when the fusion is complete.
11. Click OK.
A detailed report of the migration is displayed. We recommend you to save this
report, which will be useful for the technical support in case of trouble.
The databases can now be used by your new version of MEMS.

11. Station Update
11. STATION UPDATE
To add options to the station:

1. Insert the MorphoAccess enrollment station CD and launch the "setup.exe" application.
Figure 11-1: Update menu
2. Check off MODIFY then click NEXT.


11. Station Update
3. Re-select the options you want by clicking the icon on the left of the option then by
selecting the first line:
or
Figure 11-2: Select an option
4. Click NEXT and then INSTALL

Let the installation process going on.
5. Click FINISH to complete the installation.

12. Troubleshooting
12. TROUBLESHOOTING
12.1. FAQ
FAQ are online at the following address:
https://www.sagem-ds.com/biometrics-customersupport/site/php/listeFAQ.php
FAQ list:
- After a MEMS Migration to 6.1 "internal error N° 0 [GetPK]"

- After the MEMS installation, you have this error message : "You are not allowed to
run this application"
- Message "Database license ERROR" is displayed
- Enrollment error
- After enrolment, the encoding doesn’t run : “Encoding problem” message
- Procedure to the creation, update and remove records
- During fingerprint acquisition, error message “Unknown message” (0x6006) is
displayed in function MLAdd_create_device
- Change a person's identifier
- MorphoAccess displays message “Warning, no database …” even after a record
was added
- MA and MEMS database inconsistency
- Deletion / Reinit of MA databases
- Database restore after a disk crash
- A full load operation fails
- What is the procedure to upgrade and migrate the MEMS
- How could you use the MSO Dongle
- The dongle is not installed
- Replacement of a faulty MorphoAccess
- MorphoAccess group deletion fails
- Communication with the MorphoAccess fails

12. Troubleshooting
12.1.1. Changing MEMS version

================================================================
Question
After a MEMS Migration to 6.1
"internal error N° 0 [GetPK]"
Answer
The MSO Driver is obsolete. You have kept the last version from your last MEMS.
You must
1. Uninstall it with the windows tools. unplug your MSO.
2. Launch the setup of the MSODriver (2.36.20) available in the MEMS CD-ROM
Delivery.
3. Plug your MSO, and windows finish the installation.
================================================================
12.1.2. Data access, license

================================================================
Question
After the MEMS installation, you have this error message
"You are not allowed to run this application".
Answer
The first thing to do, when you finish the MEMS installation, is to create a user.
WARNING: The names of the MEMS users created must correspond to Windows®
logins.
1. Click the USERS MANAGEMENT icon of the MEMS Launcher.
2. Enter the default "confadmin" password. When users are created, this application is only
available for the users with "System Configuration" access rights.
3. Create a super user with system configuration access rights.
================================================================
Question
Message "Database license ERROR" is displayed
Answer
Make sure a dongle is plugged into your computer and that the licenses are valid.
To check the licenses are valid, open the application License Manager available in
“Windows Start Menu – Programs – SAGEM MEMS”
================================================================

12. Troubleshooting
12.1.3. Enrollment
================================================================
Question
Enrollment error like below:
Answer
If you have this error message. You have certaintly a MSO1300 and you have configured a
MSO100 in the enrollment configuration page.
Change to select the MSO1300, and you can recheck the good acquisition.
================================================================
Question
After enrolment, the encoding doesn’t run : “Encoding problem” message.
Answer
If you have this error message. Two ways are explain that:
> the Mifare keys are not the same on the MEMS configuration and on the contactless
card.
> in the case where your Mifare encoder is a SCM device, perhaps the selector of device
isn’t valid (Smartcard reader instead of contactless reader).
See below:

12. Troubleshooting
================================================================
Question
Procedure to the creation, update and remove records.
Answer
The MALoadMonitor must be always running.
> Record creation:

1. In the Enrollment Station, click on "Enroll User".
2. In the User Enrollment, enter the identifier, last name, first name, title, country.
3. Select the status : "Immediate upload".
4. Select the group : "McKinsey".
5. Then click on "capture finger".
(the user place this 1er finger on the captor)
the quality appears below, it must be more than 140.
6. then click on "capture finger".
(the user place this 2e finger on the captor)
the quality appears below, it must be more than 140.
7. Click now on "Submit" to store the user.
8. Click on "Quit" to exit this windows.
This record must be quickly sent to all MorphoAccess (less 2 min).

If it's so long for you, go on the MALoadMonitor and launch the command : "update all
MA" or "full load".
>> The new record is created, and the user can identify him using the MorphoAccess.
> Record update :

1. In the Enrollment Station, click on "Update User".

12. Troubleshooting
The message appears : "Record already uploaded. Unload record to change"
2. Click on "OK".
3. In the User Enrollment, select the status : "Remove from Terminal".
4. Click now on "Submit" to store this modification.
This record must be quickly deleted of all MorphoAccess (less 2min).

MA" or "full load".
In the Enrollment Station, the status must be : "Not in Terminal".

1. Click on "Update User"
2. Do all modifications what you want.
3. Select the status : "Immediate upload".
4. Click now on "Submit" to store these modifications.
This record must be quickly sent to all MorphoAccess (less 2 min).

MA" or "full load".
>> The record is modified
> Record deletion :

1. In the Enrollment Station, click on "Delete User".
The message appears : "cannot delete record - present in terminal(s), set state to "Not in
Terminal" or "Remove from terminal"".
2. Click on "OK".
3. In the User Enrollment, select the status : "Remove from Terminal".
4. Click now on "Submit" to store this modification.
This record must be quickly deleted of all MorphoAccess (less 2 min).

MA" or "full load".
In the Enrollment Station, the status must be : "Not in Terminal".

1. Click on "Delete User".
The message appears : "Delete Record".
2. Click on "YES".
>> The record is deleted.

================================================================
================================================================
Question
During fingerprint acquisition, error message “Unknown message” (0x6006) is displayed
in function MLAdd_create_device.
Answer

12. Troubleshooting
Check the MorphoSmart scanning device is plugged into your computer.
================================================================
Question
Change a person's identifier.
Answer
Remove the record from the MA and update it by changing its identifier. Once the
identifier is changed, put the record in “Immediate Upload” status.
================================================================
12.1.4. Database
================================================================
Question
MorphoAccess displays message “Warning, no database …” even after a record was
added.
Answer
Re init the MorphoAccess databases with the Load Monitor application and perform a
“Full load” of MEMS database. The re init action will format the MorphoAccess database
to be compatible with MEMS data.
================================================================
Question
MA and MEMS database inconsistency.
Answer
If for whatever reason (network failure for example) the enrollment station database and
the MorphoAccess database are inconsistent, you should:
- Either perform a full load of MEMS database onto the MA but this will take a few
minutes during which accesses will not be available;
- Or unload the persons who are still in “Immediate Upload” status by changing them to
“Remove from Terminal” status. Once these records are appearing in “Not in Terminal”
status, change them to “Immediate Upload” status to add them in the MA.
================================================================
Question
Deletion / Reinitialistaion of MA databases.
Answer
After a deletion or re init of MA databases, message “Empty database” will be displayed
on your MA.
You must perform a full load of MEMS database onto your MA.
================================================================
================================================================
Question
Database restore after a disk crash.
Answer
12. Troubleshooting
Possible only if a backup of the database is available.
Copy the most up-to-date backup of the enrollment database in the database location of
MEMS (by default C:\Program Files\Sagem\MAES) and re-enroll the persons who were
enrolled between this backup and the disk crash allocating them the same groups. These
persons must have the “Immediate Upload” status so that the load application changes the
status into “In Terminal” as the records are already in all the MorphoAccess.
================================================================
Question
A full load operation fails.
Answer
If a database load operation fails, a warning is displayed and three other attempts of load
are performed (after these three attempts, the load operation is considered as in failure).
This can occur if, for example, too many identifications were performed during the
downloading of the database. The only solution in that case is to launch a full load of the
database again.
================================================================
Question
What is the procedure to upgrade and migrate the MEMS.
Answer
The MEMS migration follows the MEMS version.
To remember, the MEMS version are like below
MAES 5.1 - MEMS 5.2 - MEMS 6.0.1 - MEMS 6.1
Note your MEMS version
> save your database,
> install the next MEMS,
> launch ESLauncher, in settings, "Main datasource" correspond to the new version,
> click on "migration", and get your old database (version N - 1),
> click on "Submit"*,
> That's OK,
>> Follow these steps until time to go to the last version.
Example :
your actually version : 5.1
> save your database (server.mdb.save5_1),
> install MEMS 5.2,
> in the settings menu, don't change the parameter (database: server.mdb / location :
C:\Program Files\sagem\MAES\),
> click on "Migration" and select "server.mdb.save5_1",
> After these operations, you can use the MEMS 5.2 with your data from your system in
5.1.

> install MEMS 6.0.1,
> in the settings menu, do not change the parameter (database: server.mdb / location :
> click on "Migration" and select "server.mdb.save5_2".

12. Troubleshooting
> After these operations, you can use the MEMS 6.0.1 with your data from your system in
5.1.

> install MEMS 6.1,
> in the settings menu, don't change the parameter (database: server.mdb / location :
> click on "Migration" and select "server.mdb.save6_01",
> After these operations, you can use the MEMS 6.1 with your data from your system in
5.1.
all these versions are available in the hotline web site.
================================================================
12.1.5. Material
================================================================
Question
How could you use the MSO Dongle.
Answer
The MSO Dongle is a dongle like others.
When you order your MSO, specify if you want a MSO Dongle VERIF or IDENT-LITE or
IDENT-PLUS.
After to install MEMS, MACI… licenses, you manage that like with a classic dongle (with
the license manager).
================================================================
Question
The dongle is not installed.
Answer
Make sure a dongle is plugged into your computer.
================================================================
Question
Replacement of a faulty MorphoAccess.
Answer
When you replace a MorphoAccess terminal, you need to configure the new terminal and
reload the whole database on it (see Adding a new MorphoAccess terminal to your
system).
================================================================
12.1.6. Configuration
================================================================
Question
MorphoAccess group deletion fails.

12. Troubleshooting
Answer
Check that none of the MA for this group has any record in.
================================================================
12.1.7. Communication
================================================================
Question
Communication with the MorphoAccess fails.
Answer
Check the IP address of your MorphoAccess and compare it with the IP address you have
defined in the Group Management application. If correct, check the Ethernet wiring
between your server and the MorphoAccess.
================================================================

12. Troubleshooting
12.2. Contacts
SAGEM Défense Sécurité

Head office
27, rue Leblanc
75512 Paris Cedex 12 – France
www.sagem-ds.com
Technical support
hotline.biometrics@sagem.com
Customer service
SAGEM DS
SAV Terminaux Biométriques
Boulevard Lénine − BP428
76805 Saint Etienne du Rouvray − France
Tel. :+33 2 35 65 55 05


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Project: MorphoAccess Enrollment &

Management System (MEMS)

MorphoAccess Enrollment Station

Document N°: 0000035881-06

SAGEM Sécurité document - Reproduction and disclosure prohibited

Guide Version Date Edition or modification

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 TC-1

1. Hardware Description............................................................................... 1-1

2. System Assembly ..................................................................................... 2-1

3. Configure the System............................................................................... 3-1

4. Install the Enrollment Station Application .............................................. 4-1

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 TC-2

5. MSO Installation........................................................................................ 5-1

6. Installing Licenses.................................................................................... 6-1

7. MorphoPAK Installation ........................................................................... 7-1

8. Service Safe Installation........................................................................... 8-1

9. Configuration ............................................................................................ 9-1

10. Enrollment Station Software Update..................................................... 10-1

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 TC-3

11. Station Update......................................................................................... 11-7

12. Troubleshooting...................................................................................... 12-9

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 TC-4

Figure 1-1: Optical MorphoSmart ................................................................................1-2

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 LF-1

The SAGEM access control system is made up of:

1.1. Enrollment Station

The Enrollment Station PC must meet the following requirements:

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 1-1

1.2. Optical MorphoSmart (MSO)

For fingerprint capture, you need an Optical MorphoSmart (MSO).

The Optical MorphoSmart is a SAGEM fingerprint sensor which is plugged in a USB

The available MSO are:

Figure 1-1: Optical MorphoSmart

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 1-2

1.3. MorphoAccess Terminal

Figure 1-2: MorphoAccess terminal

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 1-3

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 1-1

1.4. Software Protection Tools

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 1-1

1.5. Card Encoder

Figure 1-3: SCM card encoder

1.6. IClass Card Encoder

For MA110 MorphoAccess, Enrolment Workstations should be equipped with a HID

Figure 1-4: IClass card encoder

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 1-2

Figure 2-1: Architecture containing a standalone system using an MSO to capture

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 2-1

Figure 2-2: Integration into an access control system

2.1. MorphoAccess Cabling

The MorphoAccess must be connected to the system elements:

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 2-2

Figure 2-3: PC cabling diagram

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 2-3

2.3. Encoder Cabling

To install the SCM card encoder:

Installation under Windows Installation under Windows 9x or

SCR331DI drive SCM_SCR331DI\Win2K-XP SCM_SCR331DI\Win9x-Me

SDI010 drive SCM_SDI010\Win2K-XP SCM_SDI010\Win9x-Me

2.4. MSO Cabling

This section concerns customers who use an MSO to capture fingerprints.

Doc. No. 0000035881-06 - Version 6.3 - Mars 2008 2-4

3. CONFIGURE THE SYSTEM