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(A) food bank (B) feedback (C) food (D) back
7. ___________ context refers to the relationship between the sender and the receiver
(A) nonsense (B) noise (C) nowhere (D) nobody
10. Environmental barriers are the same as ______ noise.
(A) employer-father (B) employer-employer (C) mother-employer (D) mother-
child
13. _______________ communication includes tone of voice body language, facial expressions etc.
(A) Five (B) Eight (C) Six (D) Seven
17. It is of paramount importance that one need to construct a __________sentence in the day to day affairs
(A) Wrong (B) Correct (C) Incorrect (D) Night
18. A__________way be defined as the name of a person place or thing
(A) Common (B) Proper (C) Abstract (D) Collective
23. Once the message is encoded in a desired format it is transferred through a medium called ______
(A) masculine (B) Feminine (C) common (D) Neuter
28. The message may be misinterpreted because of _____
(A) Barriers (B) Distortions (C) Distractions (D) Noise
29. The environment in which the transmitter or receiver are should be ____
(A) Masculine (B) Feminine (C) Common (D) Neuter
31. Countries when referred to by names are also considered _____________
(A) Masculine (B) Feminine (C) Common (D) Neuter
32. The Christian sign of the ____ is a gesture pertaining to religion and spirituality.
(A) Plus (B) Minus (C) Division (D) Cross
33. In oral communication there is a possibility of immediate _________
(A) Flash back (B) Background (C) Front view (D) Forword
view
38. ‘A’ and ‘an’ are the ___________--articles
(A) Definite (B) Indefinite (C) Particular (D) Specified
39. The _______ are used to present using overhead projectors.
(A) Adverb (B) Verb (C) Adjective (D) Noun
41. A__________indicates the action done by the subject
(A) Verb (B) Adverb (C) Noun (D) Pronoun
42. A___________is a word which connects words phrases , clauses or sentences
(A) Preposition (B) Conjunction (C) Interjection (D) Verb
43. During presentation using an OHP. One can read information line by line using an opaque sheet to
cover the transparency with a view to minimize distraction. This technology is called _________
(A) Negative (B) Positive (C) Question (D) Answer
53. Hearing is only an important component of ____
(A) Transitive (B) Un transitive (C) Modal (D)Main
62. __________refers to the time of action
(A) Tense (B) Transitive (C) Intransitive (D) Main verb
63. Reading comprehension means understanding a ____ text.
PART-B
1. T/F
(A) If the tone of the voice and body language are negative the communication will pass.
(B) Semantic barriers mean that different words may have different meaning in different cultures.
(C) Correct choice of channel is one of the main barriers to communication.
(1) TFT (2)FTF (3)FFF (4) TTT
2. the semantic markers used to indicate the development of ideas or to list the ideas are :-
(B) A tendency to judge, evahiate, approve or disapprove the views is called _________ barrier,
(1) Channel, environment
(2) Semantic, cultural
(3) Cultural, channel
(4) Environmental, channel
4. T/F
(A) Organization should not try to improve the communication system by getting feedback .
(B) A climate of trust and openness removes organization barriers.
(C) Organization should choose only one channel.
(1) TFT (2) TTT (3) FFF (4) FT
5. Fill ups.
(A) Building city, town (B) Person, place or thing (C) Fruit, city, cat (D) Animal,
city fruit
7. Countable nouns are those nouns which
(A) Cannot be counted (B) Things that exist as separate and distinct individual unite
(A) TF (B) FT (C) FF (D) TT
8. Fill ups :-
(A) Right environment is important because it will help the listener focus on what he is listening and
avoid ____
(B) When you are too ____ involved in listening you tend to hear what you want to hear & not what is
actually said.
(1) Attractions, Emotionally (2) Distractions, Physically
(3) Distractions, Emotionally (4) Attractions, Physically
9. Fill ups :-
(A) The best first line of defense when you meet a difficult customer is ____ bring sympathetic to him.
(B) Tack ling a customer who is not satisfied with the treatment he has received needs ____ hearing.
(1) Anger, Impatient (2) Listening, Patient (3) Reading, Doctor (4) Patient,
Listening
10. Articles in English may be classified are _________&________
(A) Specific (B) concrete (C) Definite (D)
Indefinite
(A) A,B (B) B,C (C) C,D (D) D,A
11. Which of them is required as a skill while reading
(A) Ability to interpret (B) Knowledge (C) Reason for reading
(1) A (2) B (3) C (4) All
12. (A) Tomato , boy tree , man are plural
(A) Pay attention to the appearance of the speaker instead of the subject.
(B) Jumping to conclusion at the beginning of the speech without waiting for the speaker to complete
the communication he intends to pass is a quality of a good listener.
(1) TT (2) TF (3) FF (4) TT
19. True or false :-
(A) By focusing too much on the facts, the listener may miss the message that the speaker is intending
to convey.
(B) When the listener is intercepting that means he / she is a good listener.
(1) TF (2) TT (3) FF (4) FT
20. T/F
(1) Each, every (2) Each, either (C) Every, each (D) Either,
each
23. Fill ups.
` (A) ______ Can take a horse to the pond, but __________ can make it drink.
(1) Someone, anyone (2) Someone, No one
(3) Anyone, someone (4) Anyone, No one
24. Fill ups.
` (A) ______ the manager __________ his subordinates failed in their duty.
(1) Neither, either (2) Neither, or
(3) Either, or (4) Either, nor
25. Prior to note taking there is the aspect of ____ or ______.
(A) Listening (B) Writing (C) Speaking (D)Reading
(1) A, B (2) B, C (3) C, D (4) D, A
26. An effective strategy for note – taking includes an ___ and ____ approach.
(A) While writing business letters one should directly focus on the message to be told.
(B) Use old fashioned stuffy phrases and long sentences.
(1) TT (2) TF (3) FF (4) FT
29. Usually the business letter is drafted in two styles.
(A) Take full responsibility of the problem caused (B) Be dramatic while apologizing
(1) TF (2) FT (3) FF (4) TT
31. Resume must include
(A) Your skill (B) Your aims goals (C) Your projects, researches
(1) A, B (2) B, C (3) C, A (4) All
32. Fill ups:-
(A) Paraphrasing aims to shorten the length of a text. (B) Paraphrasing changes the meaning
of the text
(1) TF (2) FT (3) FF (4) TT
34. Match the following :-
(a) A – 1, B – 2, C – 3, D – 4 (b) A – 4, B – 2, C – 1, D – 3
(c) A – 3, B – 4, C – 2, D – 1 (d) A – 2, B – 1, C – 4, D – 3
35. In business letters :-
(A) A text book is read only for the pleasure of reading it.
(B) Reading is an encoding process of communication
(C) The intention of reading a medical report is to gain information.
(1) TFT (2) TTT (3) FFF (4) FTF
37. Reading for information may be both ____ and _____
(A) Internal, external (B) Internal, outer (C) Inside, external (D) Inner,
outer
38. Professional reading is done when you need to continue _______ and _____ to develop thinking skills
(A) Learning, studying (B) Learning, speaking (C) Reading, speaking (D) Speaking,
listening
39. T / F
(A) When you invite any guest to a function you have to clearly write the time and Venue
(B) It is bad business etiquette to write any acceptance or declination of an invitation.
(1) TF (2) FT (3) FF (4) TT
40. When we read aloud our concentration is divided between ____ and _____
PART-C
1. In a job application.
(A) Write the name of the person who you are addressing in the salutation.
(B) Write the vacancy you are applying for in the subject.
(C) After your signature there is no need to write your full name clearly.
(1) TFT (2) FTF (3) FFT (4) TFF
2. T/F
(1) Recall (2) Question (3) Survey (4) Reading (5)
Review
(A) 3 – 4 – 1 – 2 – 5 (B) 1 – 2 – 3 – 4 – 5 (C) 5 – 1 – 2 – 3 – 4 (D) 3 – 2 – 4 – 1 – 5
5. True or false :-
(A) Professional reading is done when you need is continue learning and studying so that you develop
your own thinking and skills
(B) Action reading is done when you do not need to do something concrete in the not too distant
future after you have read.
(C) A reader can understand a text only when s / he actively uses his / her mental abilities
(1) TTT (2) FFF (3) TFT (4) FTF
6. T/F
(A) Write the name of the person who you are addressing in the salutation.
(B) Write the vacancy you are applying for in the subject.
(C) After your signature there is no need to write your full name clearly.
(1) TFT (2) FTF (3) FFT (4) TFF
11. Match of the following :-
(A) Show a cause & effect relationship (1) For Instance for example
(B) Indicate how ideas are being developed (2) Hence therefore, because
(C) For illustrations and examples (3) Primarily, first & foremost to begin with
(A) Semantic markers like it is worth noting is used to indicate the relative importance of different
items.
(B) For illustrations and examples semantic markers like primarily secondly are used
(C) To express a time relationship we use- so, thus, hence.
(1) TTT (2) FFF (3) FTF (4) TFF
16. (A) A ____ & _____ Listening is the best answer to satisfy even the most short tempered customer
(B) We should always ____ the customer for calling & complaining.
(1) Passive, impatient, slap (B) Patient, active, thank
(3) Impatient, passive, thank (D) Passive, active, thank
17. Match of the following :-
(A) While listening we should not let our mind wander, so we should avoid ____.
(B) We should focus on _____ not on the delivery style of the speaker.
(C) In order to remain objective & open – minded we should avoid ____ involvement.
(1) Emotional, distractions, content (2) Distractions, content, emotional
(3) Content, distractions, emotional (4) Distracts, emotional, content
20. Arrange the steps involved in listening
(A) Be expressive
(B) Be distinct
(C) Do not be pleasant
(1) TTT (2) TTF (3) FFF (D) FTT
24. During a telephone conversation
(A) Ask the person who picks up the phone that who is at the other end of the telephone.
(B) Do not give your identity
(C) Speek directly is the person without knowing who he is
(1) TFF (2) TTT (3) FFF (D) FTF
26. Fill ups –
(A) The best policy is to ask for identify of the person or the other end first before announcing your
identity
(B) Never leave a caller or hold
(C) Use simple language, avoid slang technical ferns.
(1) TFT (2) FTT (3) TTT (D) FFF
29. True or False
(A) By using a dissolve unit and two slide projectors it is possible to create a transition fade in and out
effect
(B) Slide are more effective in well-lit-room.
(C) Audiences consider slides as more professional.
(1) TFT (2) FFF (3) TTT (D) FTF
30. Match