EDMARIE DELA CRUZ
EXECUTIVE SUMMARY
A Customer Service Specialist with more than five years of experience in phone and chat
SUMMARY OF OBJECTIVES
AND QUALIFICATIONS
To obtain a career opportunity
that will utilize my knowledge
and skills in customer service.
Has strong communication skills.
Efficient, self-motivated and
detail-oriented.
Discreet, reliable and can work
under minimum supervision.
Computer-savvy and highly
proficient in MS Office
applications.
CONTACT
DETAILS
Mobile No.: +639-272-758809
Email:
ma.edmarie_delacruz@yahoo.com
https://www.onlinejobs.ph/jobseeker
s/info/835964
216 Malolos Ave. East Bagong
Barrio Caloocan City, Philippines
1400
Customer Service Specialist
support.
WORK BACKGROUND
Customer Service Specialist
Concentrix CVG Philippines Inc. (formerly Convergys)
July 2013 - March 2019
- Answers phone call inquiries from healthcare professionals and
facilities regarding their patients' benefits and claims.
- Communicate with customers through live chat to assist with
their inquiries and help resolve their concerns regarding their
health insurance
Accounts Coordinator
Central Affirmative Company Inc.
April 2011 - April 2012
- Works with buyers of key accounts (supermarkets and
drugstores) to coordinate product orders.
- Creates purchase orders to be forwarded to warehouse.
- Visits stores to monitor product movement and ensure there are
adequate stocks.
ACADEMIC BACKGROUND CHARACTER
REFERENCES
University of the East Christine Joy Adobas
Bachelor of Arts in Communication Arts Office Manager
June 2007 - March 2011 Western Canadian
Construction Company Ltd.
- Member, Communication Arts Society
+177-853-37060
cadobas@wcpg.ca
Chrisha Marie Pineda
Business Support Services
Manager
JoinPiggy, Inc.
+639-271-27824