Curriculum vitae

Pratik Roy
Mail id: roypratik12345@gmail.com
C-490, C.R. Park, New Delhi-19
Mobile no: 9903848170

Present job profile is that of “Business Process Lead” (Procurement Reporting- Supply Chain
Management) in “Tata Consultancy Services”, and have been holding this post since 9 th January
2013.

My objective now is to secure a challenging and rewarding new role, wherein I can use the skills,
knowledge and expertise acquired via previous experience in the best interest of your organization.

Educational qualification:

Cleared ‘Matriculation’ i.e. class tenth from West Bengal Board of Secondary Education in 2005 from
South Point School in Kolkata. After which, I was a student of Raisina Bengali School in New Delhi and
passed class 12th exams under the Central Board of Secondary Education in 2007 from the same.

Acquired a Bachelor’s Degree under the B.com/Finance course in South City College, Calcutta University
and passed out of college in 2010.

My strengths include good interpersonal skills and willingness to learn. I also consider myself competent
enough to function as part of a team, and am a trustworthy and reliable person. I am also adept at
communication aside of being well turned out and articulate.

My key skills are as follows:

• Team leadership Corporate Car Travel

• SAP SD Vendor Relationship Management
• SAP MM Travel Arrangement
• SAP Customer MDM Negotiation
• Reporting- data Analysis Business Development
• Master Data Analysis Invoicing expertise
• Customer Relation Management Basic understanding of Big Data Hadoop

Technical skills:

• SAP in Sales and Distribution,

• SAP Customer MDM,
• SAP MM,
• Basic understanding of VBA Macros & Big Data Hadoop
• Microsoft Office (MS Word, MS Excel, MS Power Point, Pivot Table, V-Look Up, VB Macros)

Training and Certifications:

• SAP SD , INFOCUS 2014

• SAP MDM TCS 2016
• BIG DATA HADOOP TCS 2017

My total work experience spans across a period of 7 years 1 month and the details are as mentioned
below.

I am presently working under a project with Medtronic Public Limited Company is a medical
device company. Its headquarters are in Dublin, Ireland. Its operational headquarters are in Fridley,
Minnesota. Medtronic is the world's largest standalone medical technology development company.
My core responsibilities I am required to fulfill the below mentioned functions as part of the
project:

Data mining, analysis and preparation of reports through MS Access Database for respective plants which
includes the following reports:

1.Purchase open order count and value for vendors report

2.Purchase requisition report of vendors
3.Summary of purchase open order over 70 days report
4.Shortage list of material received report
5.Fiscal week past due purchase order report
 6.Return purchase order report.
7.Purchase order report with lead time
8.Purchase order on hold report
9.Count, sum and value of daily receipts and shipment reports
10.Number of days of material in storage location and quality check report
11.Quality check report
12.Weekly open order report
13.Weekly inventory report
14.Weekly Storage location plant report
15.Weekly Back Order Report
16.Adhoc report as requested by client

Also,

1. Assisted with automation of consolidation of Daily reports to generate Monthly Reports using VBA code
2. Assisted in automation of Mass Email for all the reports using VBA.
3. Prepared visible columns and formulas; imported data from SAP and exported data for metrics.
4. Maintain and update MS Access databases macros and VBA modules
5. Used common characteristics to match data within and between data sets.

The project I was associated with previous to this was Du Pont, i.e. du Pont de Nemours and Company,
an American conglomerate that was founded in July 1802 as a gun powder mill by French leuthre Irne du
Pont.

Responsibilities I handled under the project Du Pont:

1. Manage process and metrics on a day to day basis using IBM notes, Sales Force, Master Data
Governance, SAP
2. Creating Customer request, LSMW and Mass Load as per the defined process
3. Data update of Customer request for every amendment request/guideline
4. Database cleanup of Customer requests with complete details and as per agreed process, policies and
MDM guidelines.
5. Send notification via system/email.
6.Communicating the changes done to requester and respective stakeholders
7. Follow-up with stakeholders for necessary documents and approval.
8. MRO quality checks
9. Ensuring delivery as per SLA's
10.Responsible for QC validation

The project I was associated with previous to this was with Edf energy, which is an integrated energy
company in the United Kingdom, with operations spanning across electricity generation and the sale of
gas and electricity to homes and businesses throughout the United Kingdom. It employs over 20,000
people and handles 5.7 million customer accounts.

Responsibilities I handled under the project Edf energy.

1. Generating, amending invoices and bills on SAP CRM.

2. Billing and meter dispute analysis
3. Quoting tariff and promoting energy efficiency process
4. Processing refund of credit balance
5. Amending incorrect Meter readings.
6. Booking appointment for meter exchange
7. Ensure all clients remain informed on their outstanding debts and deadlines
8. Billing related exception management
9. Solving customer queries via email.
10.Floor support.
11. Collating data for the team.

I am also associated in Team management:

1. Allocating daily jobs and workloads.
2. Training new team members.
3. Acting as a resource for other staff members.
4. Managing team performance and progress.
5. Enforcing all company approved policies and procedures.
6. Constantly looking for ways to improve processes.
7. Monitoring the performance of junior staff.
8. Completing team-related paperwork.
9. Implementing new initiatives and ensuring the staff makes sense of it.
10.Taking action to rectify staff shortcomings.
11. Managing and monitoring staff attendance.
12. Giving prompt and accurate information on individual staff member performance.
13. Attending and participating in team meetings.
14. Ensuring a clean, safe and friendly working environment.
15. Reporting to senior managers.
Before joining TCS, I worked as an “Operation Executive” in “Berggruen Car Rental Pvt. ltd (Car
Club)” for 1 year 2 months from 7th November 2011 to 8th January 2013.

Berggruen Car Rental Pvt. Ltd, or Car Club was incorporated in April 2007 to provide car rental and staff
transportation services. The company offers chauffeurs as well as self drive facilities for business and
personal travel. It is backed by a panel of industry experts, an impressive fleet of cars and a state-of-the
art technology.

Responsibilities shouldered at Car Club:

1. Check bookings over mail.

2. Handling multiple phone lines to make reservations, answer customer questions and give quotes
3. Maintaining excel sheet where bookings are recorded
4. Allocating cabs as per the details
5. Dispatching duty slips
6. Transferred cars from location to location depending on customers' needs
7. Creating invoices and closing duty slips on a regular basis.
8. Dispatching invoices by courier, sending invoices through mail if required
9. Batching, coding all the finance invoices
10. Filling duty slips, invoices, agreement and other important documents
11. Creating monthly vendor revenue bills and payment by cheque to the vendors
12. Dealing with corporate clients regarding their queries and feedback
13. Tie up new vendors, maintaining good relationship with vendors and client
14. Accurate data entry and keeping of records
15. Attending phone calls of clients and cab vendors
16. Maintained the cleanliness and needs of the vehicle to ensure customer satisfaction
17. Investigating quality issue
18. Office expense settlement

Previous to Car Club, I worked as an “Associate” with “Wipro” for 8 months starting 2 nd July 2010
till 06th March 2011.

Process: United Health Care (United Health Care is an operating division of United Health group,
the largest single health carrier in the United States.)

Responsibilities:

1. Receiving calls of doctors and providing them details regarding coverage

2. benefits claimed by the members/patients.
3. Increased Customer satisfaction
4. Responded to all customer inquiries thoroughly and professionally
5. Built long term customers relationships and adding value
6. Documented all customer inquiries and comments thoroughly and quickly

My hobbies include singing, painting and reading books.

Personal details:
• Father’s name: Late Ranjit Kumar Roy
• Date of birth: 09.11.1988
• Nationality: Indian
• Religion: Hindu
• Languages known: English, Bengali & Hindi

Declaration:

I, hereby declare that all the above information is true to the best of my knowledge.

Pratik Roy

Date:

Place: New Delhi