Assessment I - Project Human Resources Management

Details of Assessment
Term and Year 4, 2019 Time allowed 7 weeks

Assessment No 1 Assessment Weighting 100%
Assessment Type Written Responses, Case Studies and Portfolio of Evidence
Due Date Week 7 Room 204/Lab #107
Details of Subject
Qualification BSB51415 Diploma of Project Management
Subject Name Project Human Resources Management
Details of Unit(s) of competency
Unit Code (s) and

BSBPMG515 Manage Project Human Resources
Names
Details of Student
Student Name
College AAI (Perth) Student ID
Student Declaration: I declare that the work submitted is my Student’s

own and has not been copied or plagiarised from any person Signature: Camilo Estupinan_
or source. I acknowledge that I understand the requirements
to complete the assessment tasks. I am also aware of my
right to appeal. The feedback session schedule and Date:
reassessment procedure were explained to me. __29___/_10____/___2019______
Details of Assessor
Assessor’s Name LIZ BENSON
Assessment Outcome
Assessment
Competent Not Yet Competent Marks /100
Result
Feedback to Student
Progressive feedback to students, identifying gaps in competency and comments on positive
improvements:
Assessor Declaration: I declare that I have conducted

a fair, valid, reliable and flexible assessment with this
student. Assessor’s
Signature: ___________________
Student attended the feedback session.
Student did not attend the feedback session. Date: _____/_____/________
Project Human Resources Management Assessment, v2, Last Updated 25 May 2019 Page 1 of 24
Purpose of the Assessment
The purpose of this assessment is to assess the student in the Competent Not yet
following learning outcomes: (C) Competent
(NYC)
1.1 Determine resource requirements for individual tasks to determine
required project personnel levels and competencies
1.2 Establish project organisation and structure to align individual and
group competencies with project tasks
1.3 Allocate personnel to the project to meet planned work outputs
throughout project timeline
1.4 Apply human resources management (HRM) methods, techniques
and tools to support engagement and performance of personnel
2.1 Negotiate, define and communicate clear project role descriptions
2.2 Identify, plan and implement ongoing development and training of

project team members to support personnel and project performance
2.3 Measure individuals' performance against agreed criteria and initiate
actions to overcome shortfalls in performance
3.1 Implement processes and take action to improve individual
performance and overall project effectiveness
3.2 Monitor and report, for remedial action, internal and external
influences on individual and project team performance and morale
3.3 Implement procedures for interpersonal communication, counselling,
and conflict resolution to maintain a positive work environment
3.4 Identify and manage inter-project and intra-project resource conflict
to minimise impact on achievement of project objectives
4.1 Disband project team according to organisational policies and
procedures
4.2 Identify and document human resource issues and recommended
improvements
Assessment/evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A
student can only achieve competence when all assessment components listed under “Purpose of the
assessment” section are recorded as competent. Your trainer will give you feedback after the completion
of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-
assessment.
Resources required for this Assessment
Weekly eLearning notes relevant to the tasks/questions should be read prior to undertaking the
assessment.
Instructions for Students
Please read the following instructions carefully
 This assessment must be completed In class At home
 The assessment is to be completed according to the instructions given by your assessor.
 Feedback on each task will be provided to enable you to determine how your work could be
improved. You will be provided with feedback on your work within two weeks of the assessment due
date. All other feedback will be provided by the end of the term.
 Should you not answer the questions correctly, you will be given feedback on the results and your
gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills
to be deemed competent for this unit of competency.
 If you are not sure about any aspects of this assessment, please ask for clarification from your
assessor.
 Please refer to the College re-assessment for more information (Student Handbook).
ASSESSMENT TASKS
There are two tasks to complete for this unit of competence:
Task 1 – Written responses
This activity has been designed to assess your knowledge and understanding of managing project
human resources within projects.
This task consists of questionnaires which reflect the knowledge of project management (PMBOK). The
responses should include the following:
 Must be relevant to your project as stated in BSBPMG511 Manage Project Scope, unless
otherwise stated. Responses should link to the theoretical aspects of project quality
management followed by relevant experience / exposure of your nominated project you recently
or are currently working on to progress both your studies and your projects simultaneously. Your
response to the questionnaires must relate to the same project topic chosen for BSBPMG511
Manage Project Scope subject unit.
 However, if you have started with this subject topic as an initial attempt of this course, you must
negotiate and discuss with your Assessor to consider a project that you recently or are currently
working on or a project that you have worked in the past.
 If workplace project exposure does not apply to you, you must negotiate with your assessor to
use a scenario/case study examples that you will find on e-learning. However, case study
examples are a suitable substitute where workplace examples cannot be provided. Case studies
are available on e-learning. Theory answers without reference to your experience will not be
assessed as satisfactory
 Demonstrate that you can or have applied what you have learnt to your project, regardless of
whether you have undertaken all the performance requirements in your workplace
Task 2 – Portfolio of Evidence
The portfolio of evidence comprises the assessment of the application of your project human
resources knowledge. You will need to demonstrate your human resources management skills
applied to a project which is based on the project you have chosen for BSBPMG511 Manage Project
Scope subject unit. It should state relevant experience / exposure of your nominated project you
recently or are currently working on to progress both your studies and your projects simultaneously.
If you have started with this subject topic as an initial attempt of completing this course, you must
negotiate and discuss with your Assessor to consider a project that you recently or are currently
working on or a project that you have worked in the past.
If workplace project exposure does not apply to you, you must negotiate with your assessor to use a
scenario/case study examples that you will find on e-learning. However, case study examples are a
suitable substitute where workplace examples cannot be provided. Case studies are available on e-
learning.
To such a degree you must negotiate with your assessor to use a scenario/case study examples that
you will find on e-learning.
Your nominated project must be agreed between you and your Assessor so that its methodology, tools
and techniques accommodate to the performance requirements of each Unit of Competency prior to start
of work on the unit.
Your project must comprise:
 a comprehensive, detailed and integrated project management plan
 a formal communications plan
 a devoted and project-based budget
 formal and planned involvement with a wide range of stakeholders
 a documented risk, issues and change-management methodology
 a quality plan with assurance and control processes
 a project team-based environment.
Evidence of the following is important:
 demonstration of human resources management for several complex projects

 knowledge of human resources management plans, tools, issues and likely challenges
To achieve competency, you are required to demonstrate knowledge, skills and experience to:
Performance Evidence
Evidence of the ability to:

 plan and allocate human resources to a project
 identify and organise project personnel training and development
 manage project personnel to achieve project outcomes
 apply human resource management (HRM) methods, techniques and tools to the project.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once
Knowledge Evidence
 To complete the unit requirements safely and effectively, the individual must:
 summarise human resource management (HRM) methods, techniques and tools
 explain strategies for managing project human resources and their application to different
situations
 explain processes used to measure individuals' performance against agreed criteria
 explain techniques for managing and improving performance.
 summarise key organisational policies and procedures applicable to this role.
STRUCTURE AND MARKING CRITERIA FOR ASSESSMENT TASKS:
I. TASK 1 – Written Responses (Total 15 marks for TASK 1)

Q1: Functional and dysfunctional project conflict (5 marks)
Q2: Importance of building relationship (5 marks)
Q3 Tools and techniques for human resources requirements and to build an effective team (5
marks)
II. TASK 2 – Portfolio of Evidence (Total 85 marks for TASK 2)
A. Plan Human Resources (45 marks Total)
1. Resource Matrix (7 marks)
2. Responsibility/Accountability Matrix (7 marks)
3. Responsibility Assignment Matrix (5
4. marks)
5. Manage Conflict Resolution (4 marks)
6. Stakeholder Grid/Power (4marks)
7. Stakeholder Planning (12 marks)
8. Skills Analysis (5 marks)
B. Implement Personal Training and Development (15 marks Total)
1. Performance Indicators (5 marks)
2. Training Need Analysis and Training plan (10 marks)
C. Lead the Project Team (15 marks Total)
1. Tools and Techniques to develop the team (5 marks)
2. External and internal factors influencing project team (5 marks)
3. Actions to minimize human resources impact on project (5 marks)
D. Finalise human resources activities (10 marks Total)
1. Organisational Policies and Procedures to disband the project team (5 marks)
2. List of human resources issues and recommendations (5 marks)
TABLE OF CONTENT
Marks
Content Pages Marks
Achieved
TASK 1 – Written Responses (Total 15 marks for TASK 1)
Q1: Functional and dysfunctional project conflict 5
Q2: Importance of building relationship 5

Q3 Tools and techniques for human resources requirements
5
and to build an effective team
TASK 2 – Portfolio of Evidence (Total 85 marks for TASK 2)
A. Plan Human Resources (45 marks Total)
1. Resource Matrix 7
2. Responsibility/Accountability Matrix 7
3. Responsibility Assignment Matrix 5
4. Manage Conflict Resolution 4
5. Stakeholder Grid/Power 4
6. Stakeholder Planning 12
7. Skills Analysis 5
B. Implement Personal Training and Development (15 marks Total)
1. Performance Indicators 5
2. Training Need Analysis and Training plan 10
C. Lead the Project Team (15 marks Total)
1. Tools and Techniques to develop the team 5
2. External and internal factors influencing project team 5
3. Actions to minimize human resources impact on project 5
D. Finalise human resources activities (10 marks Total)

1. Organisational Policies and Procedures to disband the
5
project team
2. List of human resources issues and recommendations 5
Total 100
The learner is required to update and adjust the page numbers and topics based on the amount of their content
and the responses made to each task.
Task 1 – Written Responses
(BSBPMG515 – 1.1,1.2,1.3,1.4, 2.1,2.2,2.3,2.4,3.1,3.2,3.2,3.3,4.2)
Answer the following questions in the appropriate spaces below:
All responses must:
This activity has been designed to assess your knowledge and understanding of managing project
human resources within projects.
This task consists of questionnaires which reflect the knowledge of project management (PMBOK).
The responses should include the following:
 Must be relevant to your project as stated in BSBPMG511 Manage Project Scope, unless
otherwise stated. Responses should link to the theoretical aspects of project human
resources management followed by relevant experience / exposure of your nominated
project you recently or are currently working on to progress both your studies and your
projects simultaneously. Your response to the questionnaires must relate to the same project
topic chosen for BSBPMG511 Manage Project Scope subject unit.
 However, if you have started with this subject topic as an initial attempt of this course, you
must negotiate and discuss with your Assessor to consider a project that you recently or are
currently working on or a project that you have worked in the past.
 If workplace project exposure does not apply to you, you must negotiate with your assessor to
use a scenario/case study examples that you will find on e-learning. However, case study
examples are a suitable substitute where workplace examples cannot be provided. Case
studies are available on e-learning. Theory answers without reference to your experience will
not be assessed as satisfactory
 Demonstrate that you can or have applied what you have learnt to your project, regardless of
whether you have undertaken all the performance requirements in your workplace
You will need to complete the relevant templates from each knowledge area which are provided, you
may use templates from the text or from your workplace that provide evidence of your competency.
<50% marks of the allocated marks for the questions and answers in Task 1, will be given for providing
theoretical aspect and remaining 50% marks for providing the relevancy on how the information fits in within your
project management functionalities. However, Assessor to assess if relevant theory and reflection of the student’s
nominated project has been provided by the student as per the requirement of the tasks. Non-relevant answers
will be considered not satisfactory >
15 Marks
Question 1: Explain the difference between functional and dysfunctional conflict on a project
(BSBPMG515 –2.1,2.2,2.3, 3.1,3.4 )
<1 mark for stating the difference, 2 marks for detailed information and 2 marks to demonstrate relevancy to
your project. Total of 5 marks> 5 Marks
Functional conflict is actually a positive aspect within an organization that allows a company and
the members to discuss nicely and productively whereas dysfunctional conflict is a negative aspect
that involves in several times personal situations apart of work and the final outcome impact the
growth of the company.
It is indispensable for a company to establish a proper way to communicate with one another within
the organization prior to the conflicts appear, it will bring more unity between the members and
positive conflicts.
Every conflict generates controversial points that have to be addressed properly always aiming to
the company's goal and a better work atmosphere.
Example:In the department of software
Question 2: Why is it important to build a relationship before you need it? (BSBPMG515- 1.1,1.2,1.3, 1.4,
2.1,3.1, 3.3)
<1 mark for your response and 2 marks for explanation and 2 marks for detailed information with example
from your project. Total of 5 marks> 5 Marks
It is so important to build an authentic relationship because it remains us that first of all we are
humans rather than machines and we have emotions and feelings and it has more value over a
process or a project. When we talk about relationships we talk about integrity as human beings.
The way to establish real communication with someone else is by understanding and bearing
others' opinions. When people feel that they are an important part of the organizations they can
contribute extensively and they are willing to do it placing themselves as a whole team rather than
individuals.
It is also important to show people that before coworkers there must be a friend relationship, and
the only interest must be the growth of the company.
Question 3: For a recent project, describe the tools and techniques you applied when determining
human resource requirements and allocated them to the project and how you built an effective
project team that contributed to achieving project outcomes. (BSBPMG511
1.1,1.2,1.3,1.4,2.1,2.2,2.3,3.1,3.4,4.2)
<1 mark for stating the tools and techniques, 2 marks for detailed information on how you built an effective
team and 2 marks for detailed information with example from your project. Total of 5 marks> 5 Marks
Starting with job profiles is the main aspect in order to determine very clear the functions of every
individual, secondly using the profiles to create a hierarchal structure of the company, create a
business staffing plan, it is indispensable to create a salary structure document according to the
skills the type of job and the activities of every worker. Time and attendance must be defined as
well as a way to measure performance but in some companies, it could be variable due to the type
of job when in some cases the most important thing is just the numbers or certain outcome.
Create a profile for each role within the company and the person who fills it. Including more
information like what makes the current employee successful in that role to be also able to use it for
multiple projects. For instance a digital designer.
https://recruiterbox.com/blog/the-13-documents-you-need-to-start-your-hr-department
Inadequate people management can lead to problems that hinder the expected performance of an
organization:
Lack of motivation
undefined responsibilities
Lack of training/information
Lack of internal communication
Non-cooperation
Lack of coordination
Conflicts of interest
It must be addressed in terms of leadership, mentoring, education climate, competence
management, knowledge management, performance evaluation, incentive systems, analytical and
problem solving, meeting management and internal communication.
For instance lack of communication in the building and maintenance of a new website creates an
impact on the schedule and the coding due the departments need to be synchronized and
organized.
https://www.sinap-sys.com/en/content/techniques-improving-human-resource-management-
enterprise
Task 2 – Portfolio of Evidence

(BSBPMG515 – 1.2,1.2, 1.3, 1.4,2.1,2.2,2.3, 3.1,3.2,3.3,3.4)
You must use the same project for all units in this course and must be relevant to your project as
stated in BSBPMG511 Manage Project Scope, unless your nominated project changes during the
course or cannot adapt to the performance requirements of any of the units of competency. If either
or both events occur during your course, you must contact your assessor to find out what you need to
do to continue to satisfy the course performance requirements and achieve competency.
The project must be in an organisation, business or you are operating as a consultant.
Your nominated project must have:
 a comprehensive, detailed and integrated project management plan

 a formal communications plan
 a dedicated and project-based budget
 formal and planned engagement with a wide range of stakeholders
 a documented risk, issues and change-management methodology
You will need to complete the relevant templates from each knowledge area which are provided, you
may use templates from this assessment or from your workplace that provide evidence of your
competency, however they must meet the required criteria of the tasks.
<50% marks of the allocated marks for the questions and answers in Task A - D, will be given for providing
will be considered not satisfactory>
A. Plan Human Resources 45 Marks

(BSBPMG515 1.1, 1.2, 1.3, 1.4)
You will need to complete the relevant templates from each knowledge area which are provided
which are provided or create relevant template as required by the tasks. You may use templates
from the text or from your workplace that provide evidence of your competency.
<50% marks of the allocated marks for the questions and answers in Task A (1-7), will be given for providing
theoretical aspect and remaining 50% marks for providing the relevancy on how the information fits in within
your project management functionalities. However, Assessor to assess if relevant theory and reflection of the
student’s nominated project has been provided by the student as per the requirement of the tasks. Non-
relevant answers will be considered not satisfactory>
A1. Resource Matrix 7 Marks

(BSBPMG515 1.1, 1.2, 1.3, 1.4)
Complete the following matrix from your nominated project as stated in BSBPMG511 Manage Project
Scope, using the template given below or you may use any workplace template of your choice for
resource documentation detailing human resource requirements.
The matrix is derived from the Work Breakdown Structure (WBS). For each task on the WBS you
need to list the job title of the resource that you require and estimated time requirements. An example
has been provided for your understanding. Please present your findings using similar methods.
Provide at least 7 (seven) tasks.
<1 mark for each activities/deliverable and associated data provided – total of 7 marks>
Task Human Resource required Estimated time
Development of detailed Project Project Manager 5 days

Plan
Project team members x 4 4 x 2 days
Website design Project Manager 10 days
Website pages development Website developer 7 days
Database connection IT developer 5 days
Adding marketing tools IT analytics 1 day
Adding payment methods Website developer 1 day
Loading users Website developer 1 day
Testing Website developer 2 days
Project manager 2 days
Marketing strategy Project manager 103 days
A2. Responsibility/Accountability Matrix 7 Marks
(BSBPMG515 1.1, 1.2, 1.4)
Complete the following matrix for a project you have managed/nominated project, listing the
deliverables in the first column and label each of the remaining columns with your projects team
members’ names (Must refer your nominated project as stated in BSBPMG511 Manage Project
Scope). Use the codes to indicate each person’s role . An example is given as follows. Provide at
least 7 (seven) activities/deliverables.
<1 mark for each activities/deliverable and associated data provided – total of 7 marks>
Person
Mr.
Phase Mr. Camilo Mrs Liliana
Yakamoto
Activities /Deliverables P S A
Create Project Plan A I S,I
Website design P I,A I
Website pages development P,I P,I,R R
Database connection P,I P,I,R R
Adding marketing tools P R,S,A I,P
Adding payment methods I,P,R P,S,R P
Loading users I,R R P
Testing I,R P,I,R,S R,P
Marketing strategy P P,I,R,A P
A3. Responsibility Assignment Matrix 6 Marks

(BSBPMG515 1.1, 1.2, 1.4)
Complete the following Responsibility Assignment matrix for a project you have managed/nominated
project, and create the list for organising a project team, and a Roles and Responsibility Table for
documenting all the members of a project team. (Must refer to your Project Team members as stated
in BSBPMG511 Manage Project Scope.)
Provide at least 6 (six) tasks as per your nominated project.
<1 mark for providing each tasks and associated data provided – total of 6 marks>
Who is accountable for Who should be
Who is responsible for Who should
ensuring this task is done? informed that it is
Task completing the task? be consulted
(With what individual does being/has been
(whole or part) about it?
the buck stop?) done?
1.1 Mr Camilo Mr Camilo Stakeholders Mr Yakamoto
1.4 Mr Yakamoto Mr Camilo Mr Camilo Mrs Liliana
1.6 Mrs Liliana Mr Camilo Mr Camilo Mr Yakamoto
1.7 Mr Yakamoto Mr Camilo Mrs Liliana Mr Camilo
1.9 Mr Camilo Mr Camilo Stakeholders Stakeholders
1.10 Mr Camilo Mr Camilo Stakeholders Costumers
A4 Manage Conflict Resolution 4 Marks

(BSBPMG515 3.1, 3.2, 3.3, 3.4)
Provide your project conflict resolution process. Provide an example where you resolved
conflict in the table below:
Consider your inter and intra project resources and list some positive and negative outcomes of
conflict.
Provide at least 2 (two) conflicts in each section as per your nominated project.
<1 mark for each conflict stated – total of 4 marks>
Positive (2 Marks) Negative (2 Marks)
Opportunities to consider other perspectives Increased hostility among the team and/or
stakeholders
Improvements in the business´s idea Disagreements that ended up in conflicts
Appealing to more costumers New competitors have appeared
A5. Stakeholder Grid/Power 4 Marks

(BSBPMG515 1.1, 1.2, 1.4)
Consider the stakeholders in your project/project that you have managed.
Using the Stakeholder Power/Interest Grid shown below, classify them by their power over your work
and by their interest in your work. Someone's position on the grid shows you the actions you are
required to undertake.
Provide at least 1 (one) in each quadrant as per your nominated project.
<0.5 mark each for the Stakeholder provided and 0.5 mark for each role they play – total of 4 marks>
High
(Keep satisfied) (Manage closely)
Schools The directors and managers
Universities
Agencies
Low
(Monitor (minimum effort) (Keep informed)

POWER
Government Taxation office
INTEREST High
A6. Stakeholder Planning 12 Marks
(BSBPMG515 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3)
Complete the Stakeholder Planning Sheet provided below for a project you have been involved in: (all areas of the template must be used)
<You are required to document at least 5 Stake holders and provide the associated data that has been provided within the table.
1 mark allocated for providing 5 Stakeholders (total of 1 mark for all 5 of them), 1 mark allocated to each associated power & interest data (total of 1 mark for
all 5 of them), 2 mark for Key interests & Issues (total of 2 mark for all 5 of them), 1 mark for Current Status (total of 1 mark for all 5 of them), 1 mark for
Desired Support (total of 1 mark for all 5 of them), 2 marks for Actions desired (total of 2 mark for all 5 of them), 1 mark for messages needed (total of 1 mark
for all 5 of them) and 2 marks for Actions & communications (total of 2 mark for all 5 of them) . This totals the Stakeholder planning of 12 marks>
Stakeholder Power & Key Interests Current Desired Desired Actions Messages Actions &
Name Interest and Issues Status1 Support2 Project Desired4 Needed Communications
(1 Mark) (1 Mark) (2 Marks) (1 Mark) (1 Mark) Role3 (2 Marks) (1 Mark) (2 Marks)
(1 Mark)
Government Remains Activities of Counselor High Policies on Support Updates Online research
informed the project behalf of the
team. project Following policies
Schools Remains Financial Supporter High Supportive Support Updates Fortnightly

informed meetings
Migration Remains Financial Supporter High Supportive Support Updates Fortnightly

Agencies informed meetings
Universities Remains Financial Supporter High Supportive Support Updates Fortnightly
1 Advocate, supporter, neutral, critic, blocker

2 High, medium or low
3 If any
4 If any
Project Human Resources Management Assessment Task, v2, Last Updated 25 May 2019 Page 14 of 24
informed meetings
Users Remains Financial Supporter High Supportive Support Updates Online campaign
informed
Project Human Resources Management Assessment Task, v2, Last Updated 25 May 2019 Page 15 of 24
To assist you with the stakeholder planning above (Task A6), you may consider working through the following
steps given below to carry out a Stakeholder Planning and complete the sheet provided above:
Step 1 Update the Planning Sheet with Power/Interest Grid Information
Based on the Power/Interest Grid you created, enter the stakeholders' names, their influence and interest in
your project and your assessment of where they stand.
Step 2 Plan Your Approach to Stakeholder Management
The amount of time you should allocate to Stakeholder Management depends on the size and difficulty of your
projects and goals, the time you have available for communication and the amount of help you will need to
achieve the results you want. Help includes project sponsorship, advice, expert input and product review.
Step 3 Think Through What You Want From Each Stakeholder
Work through your list of stakeholders to identify the levels of support you want from them, the roles you would
like them to play (if any) and the actions you would like them to perform. Record this in the ‘Desired Support’,
‘Desired Project Role’ and ‘Actions Desired’ columns.
Step 4 Identify the Messages You need to Convey
Identify the messages that you need to convey to stakeholders to persuade them to engage with the projects.
Typical messages include benefits to the individual or organization.
Step 5 Identify Actions and Communications:
Finally, work out what you need to do to win and manage stakeholder support. With the time and resource,
you have available, identify how you will manage the communication to and the input from your stakeholders,
focusing on the high-power/high-interest stakeholders
A7. Skills Analysis of available team members 5 Marks

(BSBPMG515 1.1, 1.2, 1.4, 2.1, 2.2, 2.3)
To ensure appropriate analysis of assigning resources to task, build up the following matrix by identifying your
project’s resources pool. Consider their skill sets, availability, charge out rates and mapping the resources to
the required task. Your team members must relate to, as stated in BSBPMG511 Manage Project Scope.
Please ensure your project team members details relate to the data you provided in Task 2 A (1-3).
<1 mark for providing the tasks of your project, 2 marks to state the team members and 2 marks to state
the associated codes – total of 5 marks>
Mr Yakamoto Mr Camilo Mrs Liliana
Website 2 4 2
design
Website 4 2 3
pages
development
Database 4 1 2
connection
Adding 4 2 2
marketing
tools
Adding 3 2 3
payment
methods
Loading 4 1 1
users
Testing 4 1 3
Marketing 1 4 2
strategy
Codes 4 = proficient 3 = good 2 = adequate
B. Implement Personal Training and Development 15 Marks

(BSBPMG515- 2.1, 2.2, 3.1, 3.2, 3.3, 3.4)
You will need to complete the relevant templates from each knowledge area which are provided which
are provided or create relevant template as required by the tasks. You may use templates from the
text or from your workplace that provide evidence of your competency.
<50% marks of the allocated marks for the questions and answers in Task 2 B (1 & 2), will be given for providing
will be considered not satisfactory>
B1. Performance indicators 5 marks

(BSBPMG515- 2.1, 2.2, 3.1, 3.2, 3.3, 3.4)
Provide a performance report by developing performance indicators for any one member of your
project team. Describe the process by which you developed those indicators and the process by
which you are going to communicate those expectations to your team. Your organisation will likely
have policies and procedures around this activity.
Ensure the indicators:
 That links individual performance to the team goals

 Measures performance against an agreed criteria/ key performance indicator
 Include performance improvement strategies and development plans.
You may choose to do this task using tables. A suggested template is given below for your
understanding. You may incorporate your findings in the provided template or create your own.
Please demonstrate your performance report for one of your team members based on the need of
your project using a table.
State the process of development of Performance Indicators: 1 mark
< INSERT ANSWER HERE >
Please complete the following form with details of one of your team member’s performance: Ensure
team member is relevant to Task 2 A (1-3 & 7).
4 marks
Team Member’s Personal Report Form
Name Title Date

Manager 23/10/2019
Mr. Camilo
Job Description (0.5 marks)
Managing the project along with the communication with the stakeholders, understanding the
technical requirements and coordinating with the internal resources and 3rd party, organizing
the meetings between the team workers, planning and establishing the schedule in order to
accomplish every activity and avoid delays according to the deadlines. Follow the activities
and supervise the team performance constantly.
Qualification/s and or Experience (0.5 mark)

Work experience in web design
PHP programming knowledge
Business or marketing degree
Project management qualification or equivalent
Team Performance Objective: (0.25 mark)
Commitment and communication
Individual Key Performance Indicator: (0.25 mark)
Proactively participation
Key Outcome: (0.5 mark)
Website properly running
Observation of Performance: (0.5 mark)
Communication skills
Proposed Development Need and Opportunity Identified (0.5 mark)
Improve communication between the members
Stakeholder present: (e.g. Sponsor, Investors, Client, or team members) (0.5 mark)
Government, schools, Migration agencies, Universities, useras and team members group
B2. Training need Analysis and Training Plan 10 Marks
(BSBPMG515- 2.1, 2.2, 3.1, 3.2, 3.3, 3.4)
Undertake a training needs analysis for your team and write a proposal for a training plan for approval by the higher authority. The plan should be compliant
with your organization’s policies and procedures and validate the involvement of your human resources department in the development of the plan.
You may use the template below or any other template from your workplace. Provide at least 5 (five) symptoms and associate evidence as stated in the
table.
<You are required to document at least 5 symptoms and provide the associated data within the template. 2 marks allocated for all 5 data of symptoms provided (total of 2
marks for all 5 data), 2 marks allocated for problems provided – in which 1 mark for all 5 data of causes and 1 mark for all 5 data of methods (total of 2 marks for all 5 data), 2
marks allocated for training provided – in which 1 mark for all 5 data of method and 1 mark for all 5 data of objective (total of 2 marks for all 5 data), 2 marks allocated for all 5
data of possible costs provided (total of 2 marks for all 5 data), 2 marks allocated for all 5 data of expected outcome provided (total of 2 marks for all 5 data). This totals the
training needs analysis and training plan of 12 marks.>
Training Needs Analysis Work Sheet: (all areas of the template must be used)
Symptom (2 Marks) Problems (2 Marks) Training (2 Marks) Possible Costs (2 Marks) Expected Outcomes (2 Mark)
Cause (1 Mark) Method (1 Method (1 Mark) Objective (1

Mark) Mark)
Lack of knowledge on PHP Lack of Taking a Overtake the $500 Offering unlimited solutions
code training and course limitations and services for costumers
recent advocate to and the as well as flexibility.
experience The main services that
need for the can be
project provided on
the website
Lack of knowledge on New services Taking a Upgrade the $300 Increasing the number of
demand new course in sql users and appeling to more
databases Sql and Mysql adaptations and mysql databe users
on the according to
database. the need
Lack of knowledge in budget New needs Taking a To $500 Save money and utilize it in
administration have course in administrate the best way of improving
emerged budget the budget the profit.
administration properly
Lack of knowledge in local New method Paying a To $400 Increasing the number of
policies payment has consultant to implement users and expand the
to be understand the best market.
implemented the best payment
option method
according to system that
law can fit on
the
platform.
Lack of knowledge in Increasing Paying a Increasing $400 Increase the profit

security systems for the number consultant to the incomes
websites of users understand
the best
option
according to
law
C. Lead the project team 15 Marks
(BSBPMG515- 2.2, 2.3, 3.1, 3.2, 3.3, 3.4)
<50% marks of the allocated marks for the questions and answers in Task 2 C (Q1 – Q3), will be given for
providing theoretical aspect and remaining 50% marks for providing the relevancy on how the information fits in
within your project management functionalities. However, Assessor to assess if relevant theory and reflection of
the student’s nominated project has been provided by the student as per the requirement of the tasks. Non-
Question 1: Explain the tools and techniques would you use to develop your team. Why are these
suitable? (BSBPMG515 –2.2,2.3, 3.1,3.2,3.3,3.4)
<1 mark for identifying the tools and techniques and 4 marks for explaining your decision and its suitability.
Total of 5 marks> 5
Marks
Establish relationships with each of the team members:
Try to learn more about each member of the team, their skill sets, how they are motivated and their
likes and dislikes, matching each employee’s expertise and competencies to specific problems,
which will help increase their productivity and job satisfaction.
Build relationships between your employees:
Examine the way they work together and take steps to improve communication, cooperation, and
trust amongst the team. Resolving conflicts amicably. Listen to both sides of the argument and act
as a mediator. One way to do this is to brainstorm solutions, which helps to empower employees
and may lead to new solutions to the problem.
Set ground rules for the team:
Creating team values and goals, as well as evaluating team performance alongside individual
performance. Being sure to include the team in this process, so they know what’s required and
agree with it.
https://www.huffpost.com/entry/5-steps-to-building-an-effective-team_b_7132406
Question 2: Give an example where individual or project team performance or morale was
influenced by external or internal factors. (BSBPMG515- 3.2, 3.3, 3.4)
5 marks
 How was this identified? (2 marks)
 What remedial action did you take? (3 marks)
One member was experiencing depression by the loss of one relative. He has told the team
members about the loss and the solution has been accompanying him in the process and offering
him a flexible schedule as he feels better, on the other hand, we implemented a protocol to help the
team members to overcome these sort of situations. He is getting better and so grateful for the help
and the support he was given.
Question 3: You have been told that one of your critical human resources is not available for the
time required – what action would you take to minimize impact to the project if this resource was:
(BSBPMG515- 3.2, 3.3, 3.4)
 Internal (2.5 marks)
 External (2.5 marks) 5
marks
Internal: Asking other people within the organization to take over the duties and reschedule the
activities in case it is needed.
External: Talking to the stakeholders and ensuring no one is gonna be affected, having a plan b
and hiring a new person in case it is needed.
D. Finalise human resource activities 10 Marks

(BSBPMG515- 4.1, 4.2)
<50% marks of the allocated marks for the questions and answers in Task 2 D (Q1 & Q2), will be given for
providing theoretical aspect and remaining 50% marks for providing the relevancy on how the information fits in
within your project management functionalities. However, Assessor to assess if relevant theory and reflection of
the student’s nominated project has been provided by the student as per the requirement of the tasks. Non-
D1. Answer the following question

Question 1: Describe how the team is disbanded – how does this follow organisational policies
and procedures (BSBPMG515 –4.1)
<3 mark for stating how your team was disbanded and 2 marks for explaining how it follow the organisational
policies. Total of 5 marks> 5 Marks
Having a celebration at the end of the project. Allowing time for sharing memories and stories about
the team’s time together and for team members to identify what each person will take away from
their shared experience - ideas, new techniques/learning, relationships and so on.
The main idea is to move the team members through examining their past experience together, to
making meaning of it, to what each will take with them going forward and how they might use what
they have learned. In addition, it is good to share where each is going next.
https://depts.washington.edu/oei/resources/changeModels/mc_team_development.pdf
http://www.projectsmart.co.uk/the-five-stages-of-team-development-a-case-study.html
D2. List at least 5 (five) human resource issues you may have experienced on the project (in the
table below) including a recommendation for future projects. (BSBPMG515-4.2) 5 Marks
<0.5 marks allocated to identify each human resources management issues and the dates (2.5 marks in total of 5
human resources management issues), 0.25 marks allocated to state recommendation( 1.25 marks in total of 5
state recommendation), 0.25 marks allocated to providing lesson learnt raised ( 1.25 marks in total of 5 lesson
learnt. Total of 5 marks>
Description of Recommended Action for next Lesson Learnt
Date
problem/opportunity time/project Raised By
23/09/2018 Communication problems. Establishing communication Camilo
policies
20/11/2018 Low motivation and job Psychotherapy help Camilo
satisfaction.
02/02/2019 Performance issues. Establishing teamwork Mrs Liliana
cooperation Mr Yakamoto
15/05/2019 One employee abandoned Hiring a new person Mr Camilo
the project.
23/08/2019 One employee was on a Rescheduling some activities Mr Camilo
leave
END OF ASSESSMENT

Assessment I - Project Human Resources Management

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Assessment I - Project Human Resources Management

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Details of Assessment

Term and Year 4, 2019 Time allowed 7 weeks

Unit Code (s) and

Student Declaration: I declare that the work submitted is my Student’s

Assessor Declaration: I declare that I have conducted

2.2 Identify, plan and implement ongoing development and training of

Resources required for this Assessment

Task 1 – Written responses

Task 2 – Portfolio of Evidence

 a comprehensive, detailed and integrated project management plan

Evidence of the following is important:

 demonstration of human resources management for several complex projects

Evidence of the ability to:

I. TASK 1 – Written Responses (Total 15 marks for TASK 1)

Q1: Functional and dysfunctional project conflict 5

Q2: Importance of building relationship 5

A. Plan Human Resources (45 marks Total)

3. Responsibility Assignment Matrix 5

4. Manage Conflict Resolution 4

2. Training Need Analysis and Training plan 10

C. Lead the Project Team (15 marks Total)

1. Tools and Techniques to develop the team 5

2. External and internal factors influencing project team 5

3. Actions to minimize human resources impact on project 5

D. Finalise human resources activities (10 marks Total)

Example:In the department of software

Task 2 – Portfolio of Evidence

The project must be in an organisation, business or you are operating as a consultant.

Your nominated project must have:

 a comprehensive, detailed and integrated project management plan

A. Plan Human Resources 45 Marks

A1. Resource Matrix 7 Marks

Task Human Resource required Estimated time

Development of detailed Project Project Manager 5 days

Website design Project Manager 10 days

Website pages development Website developer 7 days

Database connection IT developer 5 days

Adding marketing tools IT analytics 1 day

Adding payment methods Website developer 1 day

Loading users Website developer 1 day

Testing Website developer 2 days

Project manager 2 days

Marketing strategy Project manager 103 days

Create Project Plan A I S,I

Website design P I,A I

Website pages development P,I P,I,R R

Database connection P,I P,I,R R

Adding marketing tools P R,S,A I,P

Adding payment methods I,P,R P,S,R P

Loading users I,R R P

Testing I,R P,I,R,S R,P

Marketing strategy P P,I,R,A P

A3. Responsibility Assignment Matrix 6 Marks

Provide at least 6 (six) tasks as per your nominated project.

1.1 Mr Camilo Mr Camilo Stakeholders Mr Yakamoto

1.4 Mr Yakamoto Mr Camilo Mr Camilo Mrs Liliana

1.6 Mrs Liliana Mr Camilo Mr Camilo Mr Yakamoto

1.7 Mr Yakamoto Mr Camilo Mrs Liliana Mr Camilo

1.9 Mr Camilo Mr Camilo Stakeholders Stakeholders

1.10 Mr Camilo Mr Camilo Stakeholders Costumers

A4 Manage Conflict Resolution 4 Marks

<1 mark for each conflict stated – total of 4 marks>

Positive (2 Marks) Negative (2 Marks)

Improvements in the business´s idea Disagreements that ended up in conflicts