PC Planet

Technician Handbook
Conclusion

Please make sure you read throw this handbook time to time.

Please read carefully before doing anything that you

are unsure in the work place.
If you did not find the answer in the handbook,
please consider asking one of the managers.

1.
Contents:
Anti-bribery policy………………………………………1. Opening Procedures………………………………10.

Maximum weekly working hour’s booklet………….….2. Handover Procedures……………………………...11.

Employment contracts ……………………………….....3.

Closing Procedures…………………………………12.

Rules and Principals on the contract……………………4. Job card instructions………………………………..13.

Attendance and Punctuality……………………….14.

2.
Discrimination………………………………………………5 No discrimination regarding age, disability,
gender,
Something that can be classified as discrimination,
marital status etc. permitted and if you see and not
report to the manager.
disciplinary action will be taken against YOU.

Discipline and Grievance…………………………………..6 A written statement will be given to the person that
was disciplined and in in the employee will find out
what decision has been made regarding the specific
problem.

Health and Safety Legislation……………………………...7

Cleanliness and waste materials……………………………8 During work, every one need to respect each other
and to have a good hygiene.

Smoking……………………………………………………..9 No smoking is allowed in or out the premises.

The opening of our store will be at 9:30, before you open
the computer, you need to make sure that the printer have
enough papers, the bines are clean ant the area look tidy
and ready for work. Before opening the windows make
sure that the piles of papers are inside the coven.

The handovers need to be given to the manager before

closing a particular project.

The closing procedures will include making sure that the

room is tidy and the power is shut down. The employer
need to lock every windows and the front door before
he/she leaves.

The job card procedures will include asking the customer

information about the problem and is necessary that he
sign the terms and conditions. The technicians need to ask
the client if she/he want a copy.
It is very important that any absence to be reported on
time. Pc Planet Company recognises that illness and
other circumstances beyond control can affect the
attendance but frequent absence is not accepted.