FOH MGMT

Philosophy on Leadership: Ha ppy Employees Ma ke

Happy Customers

CONTACT I believe in the radical power of servant leadership. This

method of leadership relies on open communication,
empathy, and compassion to make sure all members of
2102530580 the team are treated with equity. A leader’s job is to
provide the tools employees need to provide outstanding
TiaM.Kelly@gmail.com
service, be it an extra pair of hands, advice, or advocacy.
San Antonio, TX 78212
This style of leadership leads to a lower turnover rate
resulting in employees that stay long enough to become
experts in the products they are selling and the
EDUCATION
customers they are serving.
Diploma
Highlands High School Professiona l Experience
Class of ‘09
2017-PRESENT Manager / Tenko Ramen
Communications  Helped open Tenko in 2017
San Antonio College  Kept track of inventory, managed
produce orders, filed invoices,
EXPERTISE
cut checks
 Texas Food Safety  Trained new employees
Manager Certified
 Advocated for and implemented
 TABC Certified
 Adaptable POS Skills practices that improved
 Social Perceptiveness employee welfare
 Critical Thinking
2016-2017 Server / Kimura
 Development and
Team Building  Cross trained as a busser, cook, and
 Time Management bartender
 Active Listening  Re-designed the menu
 Reading
Comprehension
 Designed promotional flyers
 Conflict De-escalation  Trained new employees
 Arranged and cared for foliage
 2016 Cashier / Il Forno
 Brought over from Kimura to help
open Il Forno in 2016
HOBBIES&  Built gardening and lighting fixtures,
INTERESTS
tended to landscaping, help set up
Reading
 Non-Fiction the restaurant
 Neuroscience  Created FOH checklists
 Ethology  Cross trained as a cook and
 Psychology dishwasher
 Anthropology  Trained employees to replace me as
 Fiction
I transitioned back to Kimura
 Fantasy
 Sci-fi 2015-2016 Server / Hoy Joy
 Dystopian
 Adventure
 Managed reservations on
 Organic Gardening OpenTable
 Roller Skating  Cross trained as a hostess,
 Animation
dishwasher, and an expo
 Culinary Arts
 Social Justice
 Animal Welfare 2013-2015 Server / Senor Veggie
 Animal Husbandry  Helped open Senor Veggie in 2013
 Created opening/closing checklists
GOALS
 Work in a way that for FOH
reflects my values  Trained new employees
and ethics
 Foster a workplace 2010-2013 Server / Green Vegetarian Cuisine
where everyone
 Helped with the opening of Green at
feels a personal
responsibly to Alon and Green at the Pearl
offer incredible  Cross trained as a cook, dishwasher,
service because and gardener
they feel heard  Expanded my knowledge regarding
and important.
allergens and Kosher practices
2

♻ PRINTED ON RECYCLED PAPER