BSBLDR501 Develop and use emotional intelligence

Part A: Written Knowledge Questions

Q1.

a)

Emotional intelligence is referring to the level of knowledge which an individual

oversees and limit his or her feelings and ability to control the feelings of others. It
consists with main features such as self-awareness, self-regulation, motivation,
empathy, and social skills.

It is important to realise the basic facts of emotional intelligence because it can

assist become succeed as a leader. It supports manage, motivates and inspire. And
by giving transparent idea on how emotions effect on others and how can utilize
them to take correct action and solve existing problems by controlling own
emotions.

for example: when holding an anger, think what made you to angry, identify the
way to control and try to be cram at every challenging situation and discover the
good about the situation. Which plays a significant factor in building rapport with
others and develop work relationship stronger and more comfortable.

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

b)

As a manger being aware of own strength and weaknesses plays a significant role in
order to build up effective self-management and to identify emotions of your own
team. It’s a method that will allow realize how you can remain most effective at
what you do, and areas need to increase to be successful.

In a team everyone watch how well manager is capable to handle hard situations
without any hesitation. Therefore, A leader’s emotional intelligence is wildly influence
on achieving high performance at work and maintain good mental health among
the team and work environment Furthermore, high level of emotional intelligence
makes easier to handle any pressure, frustrations, and stressful challenging situations
by monitoring and managing own emotions. Which helps to develop personal and
professional skills at work.

To evaluate own emotional strength of a manager we can use some activities to

test

for example:

 Fist can develop and maintain weekly self-reflection journals,

 Take feedback from trusted friend,
 Take personnel test
 Try challenging games and actives

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q2.
Workplace stress arises when there are unfavourable responses or unbearable
work reactions that happen at the workplace. These stress sings will be
recognised on team members emotions, moods and their behaviours. These
sings could be identified under physical, emotional, behavioural and team
observations.
For Example:

Physical sigs – Anxiety- this can be seen if any team member shows warring
too much on some work and nervousness to start a new project or
uncomfortable with the work. These sings can be seen when they are feeling
that they are facing with excessive work lords and lack of control on their
work schedules.

Mental sings – Lack of concentration- these sings can be seen on team

members on their focuses and attention activities. They will not pay much
interest to listen and fail to keep eye contact when dealing with them. this
could be happened when they are facing with inadequate support systems
and lack of time to complete high demand workloads.

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q3

1. a. common workplace emotional triggers.

 Unresolved conflicts- Is unsettled condition of dispute between people

working together. Unresolved conflict can bring negative influence on
the leader-employee relationship. For example, it can bring result of
breaching trust, decreased inspiration, dropped morale, depression
and issues in wellbeing, decreased performance and productivity etc

 Lack of teamwork - that is dropping Collaboration between those who

are working together to accomplish on a task. That can be happen
when there is poor planning, uncertain goals, or insufficient training.
This effect to the team performance by dropping efficiency in the
workplace which will crucially effect to the end product of the assign
goals.

 Lack of effective leadership - A leader's duty is to is to support and

organise transparent achievable vision in the workplace. However,
Leaders who is not with a strong vision and unable to motivate team
performance or establish stable value will bring into poor leadership in
the team.

 Poor communication strategies- this is inability of expressing own ideas

effectively that cues of unable to adopt into common use of
language, this would be significantly affected to the team relationship
at workplace to maintain well understand friendly work atmosphere.

 Inadequate work support system- which is insufficient attention to

listen, give true feedback. Having an appropriate support system has
many positive benefits, such as higher levels of well-being, better
cooperate skills and longlisting work health. However, if there is an
inadequate work support it wold bring negative impact to the team
relationship as well as organisation performance and build depression
and anxiety among the work mates.

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

b.

As a manager it is important to identified how team members react to various

circumstances, what required emotional reaction and plans to oversee such
circumstances. For respond these triggers a manager can document the reactions
according to various circumstance by team members this serves to positively
identified and plan how to respond and how to develop emotional intelligence in
team where there seems weakness

Because identifying these triggers, is not limited to perceive own emotions, but also
help workers to reduce emotional circumstances. This help to maintain workers’
morale, allow them to work according to their potential, and contribute a solid
workstation

when a manager can respond in a calm, balanced and positive manner. This can
help reduce the force of team members feelings and urge them to see the
circumstance even more fairly.

Moreover, managers who can help resolve an emotionally accused problem or

exhibit empathy can give workers certainty that they are overseen by strong and
proficient leaders.

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q4.

In a workplace by modelling constructive behaviour can demonstrate the how to

manage emotions effectively and prissily. This can be implemented by several
strategies

Lead by examples- this is by establishing positive thinking in workplace. Which can

effectively facilitate an emotional intelligent in an organisational culture. To achieve
these, managers can use some strategies such as eliminating negative self-talks in
the workplace, adapt language and vocabulary upgrade moral and reduce fear,
demonstrate flexible thinking to respond different situations, and encouraging to
maintain accurate perspective situations

Meeting legislative and policy requirements- By this manager can educate and
supply support to meet company legal obligations such as giving wide knowledge
on workplace code of practise, financial regulations and ethical principles. That
would help to reduced nervousness among the team and improve comfortable
work environment.

Communicate effectively on time

As a manager should identify what is the best nonverbal interaction skills to be use
at the appropriate time to develop work relationship in the workplace and should
be maintain respect for each other’s, stay focus and knowledge of communicating
patters and styles that could pass information to culturally diverse team members
more effectively to develop work Impression.

No discrimination

It is maintaining the friendly, wise work atmosphere apart from bulling, harassments
and favouritism.

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q5.

Self-reflect involves considering about or reflect on what you do and how you act.
which assembles build emotional self-awareness that enables to achieve a better
understanding of own feelings, strengths, weaknesses with controlling own negative
emotions.

Moreover, it helps to understand how feelings impact on occupational

performance and its limitation and use the strength of emotions to motivate high
levels of collaboration and productivity. self-reflective practice can also help to
develop creative thinking skills and empowers dynamic commitment in work
processes.

It is important, as a manger having knowledge on own self-reflect awareness to

express to be a successful manager. That helps to managers to comprehend and
collaborate adequately with employees. Self-reflection gives managers to adopt,
communicate and motivate good team practise also allows to build better
professional relationship with the team members and help to managers to take
appropriate decision and lead more confidently.

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q6.

At work place the managers attitudes influence the more vitally on the employees.
At the point when an individual tainted by the emotional circumstances of the
manager, this influences their opinions, insights and decision-making ability.
Therefore, it is fundamentally ought to comprehend the employees may show their
reaction in transit to managers reaction on different circumstances.

In an emotional intelligent leader use some quality of style to respond for a cusses
and states at workplace such as they are Authoritative, Affiliative, democratic,
pacesetting, coaching and coercive.

They will use responding strategies such as

 By appreciate and encourage employees to motivate for expand profitability

and enable an organisation to achieve higher levels of productivity.
 By providing constructive feedback to help ensure employees are performing
up to desires and recognising themselves by professionally and expertly
 By Offering emotional support to team members which would help workers
feel protective and comfortable in their work environment.
 By providing leadership with a sense of clarity and direction- which is
transparent vision of methods to achieve company goals
 By been stay flexible and calm when at problem solving and decision-
making is being able to identify own emotions and keep self-control on when
problem solving.

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q7.

There are range of diversities could be in a workplace, they use various methods for
communicate their feelings. Individuals from different culturally different
environments may find hard to express their basic concerns and feelings in the
workplace. as every individual desire a sense of connection and a feeling of trust
and support, they may not be able to voice their need or know what they should
ask. As some cultures tend to express their feelings openly and transparently but, in
some others, tend to hold their emotions back.

Therefore, as a manger having a wide diverse background knowledge could bring

effective work performance and increase employee’s moral without any barrier. A
manager with a cultural intelligence will be able to easily deal with different
language users and can help to eliminate language barriers at workplace.

This can be done by:

 Implementing training to staff which is arranging skill upgrade facilities

to enhance team members performance
 Use plane language - That is using a common communication patter
that everyone can understand and facilitate to express their ideas
more effectively
 Adopting special resources to support diversity- which is as a manager
identifying the culturally diverse in the team and adjust to grab best
practise from all by facilitating team members to special support
 Use reliable translation service- As a manager can use support reliable
sources interpret the ideas that able to transfer the ideas effectively to
appropriate all team members
 Be respectful - As a manager it is significantly required to maintain a
respect each and every team member who are with unique abilities
and culturally diverse at workplace. Without getting a specific group of
side because it helps to maintain team performance by upgrading
moral in the team

Moreover, capacity to understand different cultural differences may displays

leader’s humanity and the flexibility which facilitate a well communicable work
environment to everyone.

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q8

Adaptability and adjustable as a manger and identify when needs to be flexible

would bring great advantage to develop a high level of work relationship. They can
work more closely with the team. Flexible leaders are those who can adjust their style
or approach to leadership in response to inevitable circumstances. They always stick
with all group activities and working collaborate by identifying strengths and
weaknesses in the group

As a flexible and adoptable manager

 would always be willing to take any challenges when work is critical and
significant and be intelligent to cooperative with the team
 Helpful when new things adopt to their role
 They always be preparing alternative options for discussion and give
alternative solutions to conflict resolution.
 They able to stay calm and ready to make quick decision when faced with
inevitable challenges. And change interpersonal correspondence style to
address issues of individual team members

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q9.

To be socially aware when taking decision, is improving ability to comprehend and

react to the necessities of team members that a manager should carefully identify
the what team members desires, interest, and try to communicate with team
members in a manner that could support overcome barriers in the team. In that
case manager should be able to achieve balance between the emotional needs of
team members and organisational obligations when making decisions

As a manager it is important to interact with team colleges when at decision-

making. The planning, organising process should be stick with team abilities and fulfil
desires of team to contribute efficiency effetely and enthusiastically. And should
adopt empathize among the team members which means that manager is able to
understand and appreciate why other team members feels the way they do.

They can be actively be good listeners and can understand without any limitations
or boundaries

Realise team members emotional states and notice how they respond t situation to
range of circumstances

study how emotions of team members make feel think about how to respond before
respond to the questions and give team members transparent and practical
answers

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q10,

By creating trust and transparent work environment where all employees can be
utilize to express their skills and abilities to perform well at workplace. This can be
done by

 Establishing strong social performance events were team members can

address their feelings at formal and informal gatherings.
 encourage team members contribute on discussions and decisions, what
they feel on perform well to achieve productivity
 Invite employee to bring their creative ideas and suggestions by establishing
clear process with helpful ideas and feedback to increase their contribution
worthy
 Increase ability to avoid mistakes and errors in challenging situations

Advantages
 stablish open communication between team
members
 Increase individual self-awareness
 Improve workplace relationship
 Allow for greater emotional wellbeing
 Provides physiological benefits such as
reducing stress
 Avoid misunderstandings between team
members
 Sharing positive emotions improves staff
morale and job satisfaction
 Contributes to better understanding of each
other’s personalities
Disadvantages
 Expressing harsh criticism or offering
jokes may trigger negative emotions in
others
 Grudges towards another team
member can cause conflict within the
team in the organisation
 There is potential to hurt team
members pride, feelings or reputation
 Spreading rumours that result in
negative emotions may cause tension
in the workplace and make people
feel uncomfortable
 Oversharing emotions may encourage
to fear and trauma among the team in
the organisation
 Encourage distractions and
embarrassment which would affect to
productivity

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q11.

As a managing leader it is important that to help team members to realize the

effects of their behaviour and emotions on workplace. Assist others to improve their
self-awareness skills by understanding how you feel and why and communicating
those feelings to others.

The manager has the duty to manage their team to meet the organisation goals
expected by creating work environment where team members can flourish and
work cooperatively to the best of their ability. The main part of this being able to
manage relationship thought the development of others by cultivating other abilities
through feedback, providing guidance, mentoring and coaching.

Therefore, manager should understand

 By what means to assist team members to balance their physical, mental and
emotional aspects to their professional and personal lives
 Know by what means help team members to maintain emotional self-control
on the job
 Know by what means team members to express their emotions through
assertiveness and communication skills
 Know by what means others to control their destructive emotions to achieve
positive work balance
 Understand the connection between the emotions of team members and
workplace stress

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q12,

As a leader of a team it’s an advantage to work with emotionally intelligent team

members, as it allows to implement team community skills and build constructive
work relationship. Moreover, it results and achieve balanced productive work
performance to the organisation

However, in some circumstances, there would be different kinds of moods and

triggers may affect the emotions of workmates because of work-related stresses and
other personal issues.

Therefore, it is significantly important factor to a manger identify the employees’

emotional status and encourage to develop emotional self-control in the workplace.
That would be benefitted to provide quality transparent and flexible guidance in the
workplace.

There are range of strategies a manager can be used to deal with different
emotions at work pace for instance

 Read the emotional hits and signals of work mates

 Show Empathise with those who are hurt and low efficiency
 Identify the triggered that cues employees are going through
 Develop problem into an opportunity by every incident
 Show empathizes

By implementing above strategies in the workplace manager can encouraging

team members develop positive work relationship and develop self-control in the
workplace. That would give advantage to identify own emotions and focused team
members to remain optimistic and encourage even in heavy work pressure. Which
this factor helps to create trustful, comfortable work environment.

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q13,

A manager use emotionally intelligent manager uses their own skills to build and
assist to develop emotional intelligence in other.

There several methods manager can help their team colleagues in the workplace

Coaching - Organising internal or external person to coach team members who

struggling with handling emotions in the workstation can be bring effective and
positive results to both to team and to the workplace.

Shadowing- this is establishing to observe another employee with more experience

and emotional intelligent that required team members can learn how to respond
appropriately to certain hard situation.

Training – this is useful who needs to improve their performance and work
relationship without any hesitation this demonstrate team member to recognise the
benefits developing emotional intelligence and define personal strength and
weaknesses as well as avid mistakes and negative impacts of challenging situation

Mentoring- this can be use who experiencing communication problems and provide
advise to approach the tasks which is challenging to required team member.

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q14.

Positive workplace emotion is developing interpersonal relationship to influences

work related process which is the systems that team leader and other team
members relay to construct productivity in the workplace.

As a manager can develop positive workplace emotions in several ways

for example, the manager could use them with their team

 Establish a platform to express ideas openly and prissily.

 Use motivational process to help the team member to archive the task
goals,
 Use interpersonal flexibility skills to adopt new changes in the
workplace
 Organise a system to prioritise difficult work and reduce time stress in
the workplace
 Establish a process to understand requirements in each job rolls to bring
job satisfaction to team members.

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q15

As a manger recognise and celebrate team achievements by reflecting quality of

strengths that are available and distinguish which quality of strengths should add to
to best practise at workplace. which is an advantage to an organisation.

This permits to build up positive work practices and qualities that prompted the
group achievement.

for example, strengths such as

Corporation - Each individual from the group contributes a considerable amount

and completely comprehend what their obligations are and where they fit in with
the running of the business. They feel a sensation of having a place with the group,
are focused on their work and truly care about the accomplishment of the
organization.

Emotional intelligence they are understanding and overseeing themselves as well as

understanding and overseeing others. They have feeling of gathering personality
which is pride in the gathering, feeling of gathering adequacy and conviction that
they are more effectively cooperate together

Communicational skills- They transparently with one another, sharing their

contemplations, assessments and thoughts with colleagues; as well as taking into
consideration what others have to say. Communication is fundamental for
monitoring and cooperating effectively on assign tasks. Poor communication can
lead to crossed wires, that can mean work is left unfinished and incorrect or where
conflicts can arise.

Leadership -A strong normally have a pioneer that they trust and respect. This
individual basically works as the stick on the team together and should be
responsible for setting the pace, offers support and inspiration and keeps all team
colleagues updated and refreshed

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BSB51915 Diploma of Leadership and Management

BSBLDR501 Develop and use emotional intelligence

Q16.

As manager it is important to identifying the unique strengths of each teammates

and manage those essential skills to increased productivity, improved performance
and higher employee engagement and retention in an organisation.

Therefore, to get best use of team strength, a managing team leader can meet
individually team members and discuss how they see their abilities and strengths and
ask questions how those strengths might be applied and encourage them to apply
strength to achieve company goal.

Moreover, a manager can organise strength training courses to help employees to

identify their strength and assign team projects according to their strength. Also,
manager can use experience employees to shadow to help others use their talents
and strength to use for best practise in the workplace

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BSB51915 Diploma of Leadership and Management