Hospitality Industry

- Refers to commercial services given to tourist and travelers by the establishments like hotels,
resorts, tour and travel agencies, restaurants, tourist attraction centers, heritage sites, think parks,
entertainment and relaxation centers like bars, theaters, and leisure centers.

Hotel and accommodation facilities

- Hotel and accommodation establishment play a significant raw promotion of the hospitality
business. Since they provide the most of the services needed by the tourist and travelers among
which are room accommodation food establishment, entertainment and many others the
promulgation of the travel accommodations of the DOT.

A. Resort- is a place with a pleasant environment and an atmosphere that is conducive to a

comfortable and healthful relaxation and rest, offering food, sleeping accommodation and
recreational facilities to the public for free or remuneration.

B. Tourist Inn- is lodging establishment catering to transients but does not meet the minimum
requirements of an economy hotel.

C. Apartel-is a building or edifice that has several independent and furnished or semi-furnished
apartments, regularly leased to tourist and the travelers for dwelling on more or less long term
basis and offers basic services to its tenants, similar to hotels.

D. Pension house- is a private or family – operated boarding house, a tourist guest house or
tourist lodging house employing non-professional domestic helpers regularly catering to tourist
and travelers, containing several independent lettable rooms, providing common facilities such
as toilets, bathroom, shower, living and dining rooms and a kitchen with a combination of board
and lodging.

E. Motorist hotel (Motel) - is a structure with several separate units, located along the highway
with individual of common parking space at which motorist may obtain lodging and in some
instances, meals.

Hotel Management

Hotels are managed and operated in various ways as follows:

1. Owner managed and operated

The hotel is operated and managed by the owner himself, with the support of his
management and technical staff.
2. Franchised
 The hotel is independently owned but it is affiliated to a chain. There is a franchise
agreement whereby the hotel owner, known as franchisee, pays a franchise fee to the
chair, management (franchiser). This fee covers payment for the use of the name as well
as the management and operational system which are installed by the franchiser to its
franchisee hotel to enable it to maintain consistent level of quality in product and
services.

Some franchised hotels that are part of an international chain are:

Hotel Nikko International Marriot Hotels
Shangri-La Hotels Intercontinental
Hilton Hotels Holidays Inn

Franchised hotel benefits by way of:

o Using a hotel name, logo and signage that is reputable and has gained
international acceptance. The name itself sells;
o Being covered in an international or national advertisement and promotional
campaigns which could have been too costly if done by individuals hotels;
o Having access to Central Reservation System (CRS). This system provides
avenue in the internet website where each franchise hotel can be easily located by
prospective clients. It also provides information about the hotels, its product and
services and how booking cab be done and.
o Maintaining consistent control of cost and quality of services by utilizing the
operational procedure and standards mandated by the franchiser. Franchise
hotels can lose their franchise right if they fail to meet the mandated quality
standards.
3. Management contract arrangement
In this type of management, the hotels owner sub contracts the operations and
management of the hotel to an external management company in exchange of a
contracted management fee. The management is given full autonomy in running the hotel
and in setting up the system and procedures.
-Hotel Grading System and Hotel Facilities
In many countries a “Star System “is used to classify hotels. Others award flag,
crown or rosette instead of a star when they classify or grade a hotel. The criteria for
grading vary among countries but the major considerations include the size of the hotel,
type of facilities and the quality of services. With this grading system, clients have a
benchmark for comparing the quality of facilities and services offered against the prices
quoted.
Small hotel have limited facilities. Aside from guestrooms, there is a small lobby
lounge, one or two food outlets, a small function or conference room, and a simple sports
or relaxation facility.
 Large hotels have more guestrooms and are equipments with some or all of the
following facilities and services:
 Guestroom with a private bath, some of which are equipped with luxurious
amenities
 24-hours Reception and Information service
 Restaurants and entertainment centers like bars, cinema, etc.
 Relaxations centers like swimming pools, massage, spa, sauna
Gym and other sports facility.
 Conference rooms and function rooms and banquet events
 Foreign exchange service
 Concession shops who pay rent to the hotel
 Kiosk or souvenir shops operated by the hotel or a concessionaire
 Room service- (luxury hotel have 24 hours operation)
 Business centers- for computer work fax, email, internet service, etc.
 Post office or mail service and safety deposit facility
 Garage with valet service
 Health clinic with on call doctor and full time nurse
 Others

Hotel Size and Classification

The operation of a hotel is largely influenced by its size. While there are no exact criteria for size
classification, it is a common understanding that hotels with less than 50 guestrooms are considered
small, those with 50-250 rooms are said to be medium-size and those operating more than 250 rooms
are considered large hotels. Small hotels require less operating units and fewer personnel and they
performed multi function. Medium and large hotels with large volume of transactions have more
specialized division of labor with each unit performing more specialized function. There is a designated
department to do housekeeping, another one to handle sales and reservations, a separate unit or
department for other transactions.

Hotels Classification by Location

The location of hotels can have significant effects on its patronage. Hotel clients usually prefer a hotel
that is situated Inn a place that’s works best to their advantage. For example, travellers would prefer
one that is at the airport, businessman would go far a hotel that is located at the main city where most
business are transacted.

Based on location, hotels can be classified as:

1. Airport hotel
This hotel is located at the airport. It works for travelers who travel by air. Its also the one
Chosen by airlines as venue for the accommodation of lay-over passengers (those who have to
wait for delayed flight,requiring them to stay overnight in ahotel)
 2. Downtown or suburban
Being located in downtown areas. This hotel is very accessible to business and commercial
centers. Its an ideal hotel for businessman and shopperswho are in town for business ventures.

Convention hotels that are designed for the big conventions are usually located in downtown areas
and can therefore ba classified as downtown hotel

3. Resort hotel

This type of hotel is usually located away from the city or suburb, but the location carries a special
attraction, other than the hotel itself. The attraction can be natural wonders like a mountain,seaside,
amusement part, etc.

This type of hotels is often the best choice for tourist guest who can go vacation or who are involved in
the event that requires a place of tranquility and relaxation like seminar.

Accreditation offers the following advantages;

1. Once accredited, it will be taken to mean that establishment has passed tourism standards
under a designated classification i.e., de Lux, first class etc.
2. Accredited establishment are included in the government list for promotion to tourist and the
clients and can expect more support for marketing and promotion
3. Accredited adds prestige and positive reputation to the establishment, making it a better choice
than non-accredited establishment
4. Accredited establishment shall enjoy the following incentives from Philippines
GOVERNMENT:
A. Membership to Philippine Convention and Visitors and inclusion in its marketing and
promotional programs;
B. Endorsement to embassies and travel trade associations;
C. Issuance of DOT ID cards to bonafide employees;
D. Technical/security/facilitation or assistance.

APPLICATION FOR ACCREDITED

Any person,partnership,corporation or other entity desiring to secure an accreditation from the

department of tourism in the Philippines shall accomplish the prescribed application from. In duplicate
and file it with the said office.

Useless otherwise indicated in the form, the application shall beaccompanied by two copies of the
following documents:
 A. In the case of corporation or partnership, a certified true copy of the articles of incorporation,
itsby laws or articles of partnership and amendments thereof.
B. Applicants latest income tax return and audited financial statement for preceding year of its
operation
C. List of name of all officials and employees and their respective designation, nationalities, home
addresses; for alien personnel
D. Mayors permit and municipal licenses
E. Such other papers or documents as may be required from time to time by the departments.

After the application form has been filed, the Department shall create an inspection team composed of
at least 2 members. The inspection team shall conduct an ocular inspection of the establishment and its
immediate accreditation. The inspection team shall be accompanied by a representative of the
establishment during inspection.

The team shall provide itself with a set of checklist of the requirements for the establishment. All
observation and deficiencies found, as well as the requirements complied with shall be noted in the
checklist. Then the applicant shall be furnished with copy of the accomplished checklist.

Within five days from the date of inspection of the establishment and its immediate premises, the
inspection team shall render a report of its findings and/or recommendation indicating whether the
applicant has satisfactorily complied with prescribed minimum requirements. The department shall then

The certificate of accreditation shall be valid for a period of one year from the date of issue, unless
revoked by department of tourism.

A schedule of accreditation fees shall be collected from applicants who have complied with the
pertinent requirements for accreditation.

GROUNDS FOR CANCELLATION OF ACCREDITATION

Any of the following acts. Omission or offenses shall be sufficient grounds for the cancellation of
accreditation:

A. Making any false declaration or statement or making use of any such declaration or statement
or any act of misrepresentation for the purpose of obtaining the issuance of accreditation:
B. Failure to comply with or contravene any of the conditions set forth in the certificate of
accreditation;
C. Allowing or permitting the establishment or its facilities to be used for illegal, immoral or illicit
activities ; and
D. Violation of non-compliance with any of the provision of these rules, promulgated orders,
decisions and circular issued by the department and other concerned government agencies.

HOTEL CLASSIFICATION IN THE PHILIPPINES AND ACCREDITATION REQUIREMENTS

 For purposes of accreditation, hotels in the Philippines are now classified by the Philippine
department of tourism into the following categories:

a. De Lux class
b. First class
c. Standard class
d. Economy class

Hotel Guestrooms

Room rates very among hotels depending on the type, size and quality of their guestroom for purpose of
determining room rates, guestroom are classified as follows:

A. According to number and type of beds and layout

1. Single Room is a room with a single bed, occupied by the one person
2. Twin Room has single bed. It maybeoccupied by 1 or 2 persons.
3. Double Room is equipped with one double or matrimonial bed, good for two persons.
4. Double-Double has 2 double or queen beds. Occupied by two or more persons.
5. Triple Room is a room occupied by the three people. It usually has one double bed and roll away or 2
single beds plus a roll away bed.
6. Quadruple Room can be occupied by four people and may have two beds or more.
7. Family Room is a room with at least 1 double bed, with 1 or more single beds it is designed to
accommodate one small family.

B. According to price and type of facilities and amenities

1. Economy- a room designated for an economical rate, usually short or standard facilities like aircon,
television and other amenities.

2. Standard- a room sold and moderates rate, equipped with standard facilities television, bed with
complete linen, night table etc.

3. de Luxe or Enhanced Guestroom- is usually more spacious and more elegant in design than the
standard room and is provided with more amenities that are more sophisticated or elegant. It is sold at a
much higher rate than a standard rooms.

4. Suite- is a much larger room with superior amenities and facilities. The layout usually provides for a
parlor or living room connected to 1 or more full size bedrooms.

Types of Hotel Suites

1. Junior Suite- a room with a bed and a sitting area (usually a small lounge), there maybe a small,
separate bed, connected to the living room or parlor. It is also mini suite.

2. Corner Suite- is a suite room that is located on the corner of the hotel building. It usually covers the
same area that is occupied by two standard rooms.

3. Pent house Suite- a suite usually located on the penthouse or on the top floor of a building.

4. Executive Suite- a suite designated for a top executive, with facilities and amenities of superior
quality.

5. Hospitality Suite- is more than a sleeping room. It usually includes a function room or a parlor for
entertaining guest’s visitors.

Beds found in guestroom are also classified as follows:

1. Single Bed- a bed approximately 36 inches by 75 inches.

2. Double Bed- a bed that can accommodate a couple or two individuals. It is approximately 54
inches by 75 inches in size.
3. Queen Bed- an extra long, extra wide bed, about 60 by 80 inches in size.
4. King Bed- an extra long, extra wide bed, about 78 by 80 inches in size.
5. Roll away Bed- a portable bed.
6. Pull out Beds- bed that is inserted into a bed and pulled out when used. It is advisable for small
rooms as it is space saving.
7. Sofa Bed- is a couch that is convertible.

Standard room amenities (required for each standard room)

1. Bed- the size and quantity will depend on the types of room and the number of
2. Bed pad- placed on the top of the mattress to protect it from stains and spots.
3. Bed lines- bed skirting, at least 2 bed sheet , blanket and bed cover one pillow with a pillow slip
per occupant.
4. Make up DND (do not disturb sign) hang on the door knob.
5. Closet for hanging clothes with at least 2 hanger per occupant.
6. Dresser table with vanity mirror and other amenities.
7. Night table with lamp and chair.
8. Television hang at eye level.
9. Thermo jag filled with cold water, accompanied by two cover glasses.
10. Safety materials- fire exit and evacuation directional signs placed at the back of the entrance
door: safety hand book containing guidelines during fires and emergencies, fire sprinkler.
11. Guest laundry list prices, along with a laundry bag (for placing items for laundry)
12. Garbage can, underlined with plastic liner.
13. Air condition and telephone.
14. Bathroom amenities- bath towel, bath mat, soap (1 per occupant) toilet tissue, sanitary bag.
Aside from standard amenities mentioned above, there are luxy amenities that are placed in de luxe
rooms and suites. These vary among hotels. Common luxury amenities are:

1. Refrigerator, usually with mini bar inside

2. Sofa set and lounging set
3. Luggage rack
4. Shoehorn and Shoe cloth
5. Guest folder and compendium for placing information materials plus envelope, stationary, ball
pen, post card, directory of hotel services, guest comment survey, “where to find me”
6. Coffee table and two easy chairs
7. Astray and match on the top of the table
8. Floor lamps and side table
9. Additional bathroom amenities to include hand towel and face towel, hair shampoo and
conditioner, shower cap, facial tissue, shaving kit, morning kit, (toothbrush and toothpaste),
bath robe, bubble bath (if bath tub is installed), hand/body lotion, cologne, body scrub and hair
dryer
10. Slipper and sewing kit.
11. Water heater with two cups and saucer, teaspoon and sachet of coffee, tea, creamer and sugar
12. Fruit basket
13. DVD player and video games, clock, radio, alarm

Safety deposit box cabinet insides the room