INTERNET QUESTIONS? HERE ARE THE ANSWERS!

WHAT IS SATELLITE INTERNET AND HOW IS IT DIFFERENT FROM INTERNET AT HOME?

Look above you... there’s your data. Travelling 44,000 miles to space and back again. Given
the distances, transmission will be slower than at home, and can occasionally be impacted by
weather or the ship’s position. We do our best to keep everyone speedy by closely monitoring
and managing the connections but please remember, speed will vary and intensive activities
like streaming content may not work at all times or may be excluded from certain plans.
Here’s why: At home, Internet signals travel through cables to transmit information. At sea,
these same signals have to travel thousands of miles to satellites that beam the information
back to land. Given the distances involved, there will be some “latency” or delay, between
when information is requested and delivered. Additionally, satellite Internet may
intermittently experience “blockage” or an instance where the Internet antenna on the ship
may not have a direct view to a satellite due to a large object such as those beautiful
mountains over there...

HOW DO I CONNECT MY OWN LAPTOP / TABLET / SMART PHONE?

It’s easy! Almost any device that can connect to WiFi can be used on board our ships. Make
sure that the Wi-Fi is turned on and then connect to the Guest WiFi network which should
show up automatically. Our login page will automatically appear but if it doesn’t, please just
type Login.com into your browser. From there, just choose your preferred plan and confirm
your details to begin browsing. Alternatively, you may use a voucher code if you have one or
access any of our free sites.

WILL I BE CHARGED BY MY PHONE COMPANY IF I CONNECT TO CARNIVAL WI-FI?

No, you will not be charged by your phone company for connecting to our Wi-Fi, however, it
is your responsibility to make sure that you are not using the mobile signal or data from your
particular service provider. Often, your mobile phone provider will text you if you are on
“roaming” to alert you of fees you may incur.

You can turn off the mobile data service by going into your device settings and turning on the
Airplane Mode. Depending on your device, Airplane Mode may initially shut down your WiFi
connection when turned on, but you should be able to turn WiFi back on separately (look for
the airplane and WiFi signals showing together). Cunard is not responsible for charges
incurred via your mobile phone service provider.
HOW DO I GET BILLED?

Internet billing is integrated with your On Board Account. Once you log in and pick a plan, the
amount will be billed automatically through your account.

WHAT IF I CAN’T CONNECT?

There could be several reasons that your device does not connect. First of all, make sure your
WiFi is switched on, if not, please do so. Next, look for our Guest WiFi network and connect to
it. Although we try to ensure complete coverage throughout the ship including guest suites,
there may occasionally be some areas of low coverage. We recommend that you test your
connection in a public area like the Atrium. If this does not help, try re-starting your device
and logging in again.
If you are still having problems, our Guest Computer Services Manager and Cyber Librarians
may be able to help, please refer to your Daily Paper to see when they are available in
Connexions or the Library to assist you.
Although we try to ensure complete coverage throughout the ship, there may be some areas
of low coverage or no coverage due to complexity of the internal architecture.

If you are feeling technical, you can also double check your network and IP Address settings.

If correctly connected to our Guest WiFi network the device IP address should start with:
10.26.___.___. If it does not seem to pick up the network, check the following:
 DHCP setting is enabled (to automatically pick up an IP address from our system)
 No static IP address, Netmask, Gateway or DNS is set from your home or work network
 No proxy server is set in your browser from your home or work network

WHAT IF THE PAGE I WANT TO ACCESS IS SLOW TO LOAD OR TIMING OUT?

Due to the nature of satellite Internet connection on a moving vessel, it is possible that
interference, partial or full blockage, or bad weather will cause pages to temporarily time out,
especially when they are load-intensive (i.e. banking pages, travel sites, etc.). If this happens,
it is advised to reload the page as these time-outs are usually brief. If you are accessing the
Internet with a personal device, ensure any background applications are not running or simply
close them. Should you feel that none of the pages you request are accessible, please contact
the Cyber Librarian for assistance.
WHAT IF I WANT TO CONNECT WITH A DIFFERENT DEVICE?

You may use your Internet plan with any number of devices. However, you are only permitted
to have one device connected at a time.
Simply connect the new device to the Guest WiFi network and launch the browser and enter
your log-in details. If you are still logged in on another device the system will offer to close the
existing connection remotely and start the new session on your current device. You will not
be charged for an additional plan if you already have one.
If you are not logged in on any other device and you still can’t connect, please visit the Cyber
Librarian and they will assist you.

CAN SOMEONE HELP ME WITH MY DEVICE?

For basic assistance our team on the Reception Desk may be able to help, or you can
approach the Cyber Librarian directly. Our team is always available to assist with common
issues concerning the onboard satellite-based Internet service. However, we cannot
troubleshoot or repair your device for advanced issues. We do have PCs that are available for
use in the Internet Café. You may purchase an Internet plan at these PCs or use a plan that
you have already purchased.

DO I HAVE TO LOG OUT? HOW?

Yes, you need to log out when you finish using the internet. There are two ways to log out, if
you still have your original connection page open, just click on the Logout button, otherwise
simply type logout.com into the browser address bar and a page will appear confirming that
the device is disconnected.

WHAT PLAN SHOULD I CHOOSE?

There are three main packages available, 120 minutes, 240 minutes and 480 minutes, so just
select the plan you feel more appropriate to your browsing needs.

HOW DO I USE A VOUCHER?

To use a voucher, click the “voucher” button on the bottom left hand side of the page. Note:
you may need to type Login.com to have the main selection page show. After clicking the
“voucher” button, you will be taken to a new page to validate your voucher. On this page,
please enter your six-character voucher code, and your log-in details.
Note: You only need to activate the voucher once.
Once activated you only need to click “returning user” as needed.
If you have any trouble redeeming your voucher, please check the following:
  If you currently have an active purchased plan, it will have to expire before you may
activate your voucher
 You may have one active voucher at once per folio
 If you have an active voucher you may not be able to purchase a plan until the voucher
expires

ARE THERE ANY LIMITATIONS TO BROWSING?

Yes, some websites and categories of websites may be blocked either due to their content or
due to their consumption of large amounts of bandwidth (such as video streaming). Examples
of the kinds of websites that may be blocked have been listed below for reference:

Adult Content Streaming Hacking Phishing

Drug Abuse Malware Proxy Avoidance
Alcohol and Tobacco Nudity Anonymizers
Online Gambling Peer-to-Peer Gaming Violent Content
Online Video File Sharing

In addition, some internet services such as WiFi calling, remote desktop connections and VPNs
may not be available. Some email providers will not work without significant alterations to
provider account or device settings. Unfortunately, we are not able to provide support for those
alterations. In addition, some websites may require authentication if you’re using an unknown
connection (e.g. Hotmail).

Depending on your plan, there may also be certain additional limitations on what you can access,
for more details see “What plan should I choose?”

I DIDN’T BRING A LAPTOP. CAN I STILL USE THE INTERNET?

We have a number of self-service PCs that you can use for no charge. These are located in both
Connexions and the Library and are open 24 hours a day, directions can be found on ship maps.
We also offer printing facilities at both locations.

I CAN’T FIND A WI-FI CONNECTION IN MY CABIN?

All those metal walls around you can make it hard for Wi-Fi signals to get through. We’ve done
our best to put hundreds of access points across the ship – if you are unable to get one in your
cabin we suggest you may want to try to keep the cabin door ajar, relocate to one of the public
areas around the ship or use one of our PCs available in Connexions or the Library.