12/10/2019 Job Details

Category: IT/Telecommunication

Support Executive ( IT )
Sam Solution
View all jobs of this company
Vacancy
02

Job Context
We are looking for people who are Self Motivated, Hardworking, Dynamic and Dedicated to work. You
have the opportunity to work across a diverse range of projects.

He will be required to manage specialized software for the company, work closely with users to solve
any issues and have good communication skills.

Job Responsibilities
Every customer will have to provide all support for the server online and mobile every day.

Communication with customers as required: keeping them informed of incident progress, notifying
them of impending changes, and agreed outages.

Must have experience working on payment issue.

Must have good knowledge about MS Excel account with fast typing in English

Data collection and customer data will be updated regularly.

Accounting should be proficient.

Be experienced in customer communication.

Candidate must have good skills on computer.

Ensure timely and accurate delivery of technology products and services.

Technical services & support Implement support disaster recovery solutions.

Improve customer service, perception, and satisfaction.

Should be punctual, sincere and devoted to responsibility.

Should have good manner, attitude and convincing skill.

Develop in-depth knowledge of the service catalog and how it relates to customer's needs.

Document internal processes and procedures related to duties and responsibilities.

Employment Status
Full-time

Educational Requirements
Bachelor degree in any discipline

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Experience Requirements
2 to 6 year(s)

The applicants should have experience in the following area(s):

Customer Support, IT System Management

The applicants should have experience in the following business area(s):

Call Center, IT Enabled Service, Software Company

Additional Requirements
Age 22 to 40 years
Only males are allowed to apply

Business awareness: specific knowledge of the customer and how IT relates to their business strategy
and goals.

Should have positive attitude to take challenge for the organization goal.

Having knowledge on file system

Must have good knowledge in MS Excel.

Interested in working under pressure.

Job Location
Dhaka (Mirpur)

Salary
Tk. 20000 - 25000 (Monthly)

Compensation & Other Benefits

Performance bonus, Mobile bill

Lunch Facilities: Full Subsidize

Salary Review: Yearly

Festival Bonus: 2

Read Before Apply

If you are interested and meet the criteria, please send your application along with a cover letter, & curriculum
vitae (CV)
SAM Solution Limited, Head Office: ADDRESS: SUITE E5 (5th Floor), HOUSE # 171, Road # 2
MIRPUR DOHS, DHAKA, BANGLADESH
or send email to jobs@sam.solutions
Website : https://www.sam.solutions/career

*Photograph must be enclosed with the resume.

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Apply Procedures

Apply Online

Email

Send your CV to jobs@sam.solutions or to Email CV from MY BDJOBS account Click here.

Application Deadline : December 31, 2019

Company Information
Sam Solution
Address : Sam Solution Limited, House : H # 171, 5th floor, Road : # 2, Mirpur DOHS,
Dhaka
Web : https://www.sam.solutions/
Business : Global IT Solutions,services .

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