RESTAURANT COMPERSATION

Waiter : Good morning sir / madam, welcome to our restaurant

Guest : Good morning
Waiter : Do you have a reservation before sir / madam
Guest : Yes, I have
( atau jika tamu menjawab No, )
Waiter hanya menanyakan nama tamu saja, Who is the name sir/madam?
Waiter : Who is the name of your reservation? ( Who is the name sir/madam?)
Guest : The Reservation name is Mr. ……
Waiter : Ok, Sir and Madam place wait a moment, I would like to cek your reservation
Waiter : (Sebelum waiter mempersilakan tamu masuk, waiter mengecek data reservation
terlebih dahulu, stelah itu kembali menghampiri tamu ) Ok.. Mr………..The reservation
table namber…. Follow me please.
Guest : Yes thank you
Waiter : Sir / madam this is your table, table namber….. Have a sit please
Guest : Thank you
Waiter : Excuse me, I would like to introduce my self, my name is ………. I would like to serve
you
Guest : Oh yes
Waiter : Excuse me, sir / madam, I would like to serve the napkin
Guest : Yes, please
Waiter : Excuse me, May I pouring ice water sir / madam, please enjoy your drink
Guest : Thank you
Waiter : Excuse me, sir / madam here you are welcome drink. Please enjoy your drink
Guest : Thank you
Waiter : Excuse me, sir / madam here you are bread and butter. Please enjoy your bread and
butter
Guest : Thank you
Waiter : Excuse me, sir / madam here you are the menu,
We have the special menu for one set Continental menu
Ok Sir/Madam, We have Appatizer for Gado-gado, for Main course Chicken Schnitzel
with creamy sauce, weiggess potatoes, sauté vegetable, and for dissert Pudding Mozaik
with vanilla sauce.
Guest : Thank you
Waiter : Excuse me Sir/Madam are you ready to order now ?
Guest : Yes, I want two set Continental menu
Waiter : Excuse me, Sir/Madam I would like to repeat you order, two set Continental menu, It’s
all right
Guest : Yes, all right
Waiter : Yes, please wait a minute/moment
Guest : Ok, thank you
Waiter : Excuse me, sir/madam I would like to ajusment ( penyesuaian alat-alat cutteleries yang
tidak dipergunakan/ clear up alat yg tidak dipergunakan )
Guest : Yes, please
Waiter : Excuse me, here you’r appetizer pleace enjoy your meal
Guest : Oh nice, thank you
Waiter : Excuse me, sir / madam if your finished it ? (clear up alat dessert palte)
Guest : Oh yes, take it please
Waiter : Excuse me, here your Main course, please enjoy your meal
Guest : Ok, thank you
Waiter : Excuse me, sir / madam have you finished it ? (clear up alat dinner plate)
Guest : Yes, please
Waiter : Excuseme, I would like to clear up (B and B pleat, salt and paper, highball glass)
Guest : Yes, please
Waiter : Excuse me, sir/madam I would you like the crumbing down ( membersihkan meja dari
sisa makanan dari sebelah kiri atau kanan tamu ), sekalian menata cutlery dessert.
Guest : Yes, please
Waiter : Excuse me, here you’r dessert, pleace enjoy you’r dessert
Guest : Ok, thank you
Waiter : Excuse me, sir / madam, because this’s the last course, I hope enjoy your last course
Guest : Oh very nice thank you
Waiter : Excuse me, sir / madam have your finished it ? (clear up alat dessert pleat)
Guest : Yes take it please
Waiter : Excuse me, because this’s last course can I take you’r bill
Guest : Sure
Waiter : Excuse me, sir / madam, all of you the grand total is Rp.300.000.
Guest : This the money, I give you Rp.350.000. keep the change…..
Waiter : Thank you sir / madam, I hope you back a gain to our restaurant……………, Have a
nice trip……
 ROOM SERVICE

PROSES TAKING ORDER

Waiter : “Good Morning, room service (Name “Eka”) speaking, may I help you?”
( Berbicara perlahan secara jelas )
Guest : Good Morning, I’d like to order something to Breakfast
Waiter : Mendengarkan dengan serius, Jangan menyela tamu ketika berbicara (Taking Order)
“Sure, what whould you like Sir/Madam? (menulis pesanan)
“We have just Indonesian Breakfast
Guest : Ok, I would like one set Indonesian Breakfast
Waiter : Is there anything else Sir/Madam
(Tanyakan kepada tamu jika membutuhkan sesuatu yang lain).
Guest : No Thanks.
Waiter : Okay, I will repeat your order. Your order is one set Indonesian Breakfast, right
Sir/Madam?
Guest : Yes, That’s right.
Waiter : May I know your name and your room number Sir/Madam?
Guest : My name is Mrs Komang and My room number (125.. 135..)
Waiter : Well Sir/Madam. Your order will be delivered in … (minutes) thank you for calling
room service Sir/Madam. Have a nice day
Note:
Witer : - Jika ada tambahan, orderan diulang kembali (dan tanyankan kembali)
- Jika tidak ada tambahan : Your order will delivered in …..(minute) Sir and Madam
- Breakfast 15-20 minute dan Lunch/Dinner 20-30 minute
- Thank you for your calling room servise Sir n Madam.. Have a nice day
- Lanjutkan dengan memproses orderan ke kitchen

MEMBAWAKAN PESANAN KE KAMAR TAMU

Waiter : Room Service (mengetuk pintu 3X). May I come in? ( Bolehkah saya Masuk)
Guest : Yes, sure
Waiter : Good Morning, I am (nama waiter “Eka”) your waiter from in dinning room. Where do
you want to pleace the tray (Saya Eka waiter dari dinning room, diamanakah tray ini
anda ingin tempatkan?
Guest : Pleace it near balcon (tolong tempatkan didekat balkon)
Waiter : May I take it out and pleace it on the table? (apakah anda ingin menempatkannya di
meja)
Guest : Yes, Please
Waiter : Ok, Sir/Madam this is your order one set Indonesian Breakfast
Guest : Ok, Thank you.
Waiter : Well, Sir/Madam. May I get your sign on this bill, please! Sir/Madam? (tolong tanda
tangan tagihan ini Sir/Madam)
Guest : Of Course/( tentu saja)
Waiter : Thank you for ordering from dinning room. Is there anything else. What can I do for
you? ( Terimakasih telah memesan melalui layanan kamar. Apakah ada hal lain yang anda
inginkan?)
Guest : No, Thanks (tidak, terima kasih)
Waiter : May I Know what time we can clear up your Breakfast/lunch ( Jam brapa kami dapat
membersihkan tray makan pagi anda?
Guest : At One o’clock
Waiter : Please enjoy your Breakfast, Sir/Madam. Have a good meal (silakan menikmati makan
pagi Sir/Madam)
Guest : Thank you (terima kasih).