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Marking 13 years of

appreciating Taxpayers in style


Excellent Service Is A
Form Of Leadership.
Embrace It

as a leader. magazine who has since left
Life in URA is constantly the institution as well as a
changing due to the need spotlight on Abel Kagumire’s
to be at the top of the game rise.
if we are to effectively Be sure to read all the
perform the role of revenue articles, profiles and
administration in the interviews from the taxman
information age. The Taxman team and guest columnists,
magazine team is more and if you feel inspired to
than committed to ensure publish something in the
that you keep up with the subsequent editions, don’t
evolution by taking a different hesitate to get in touch with
outlook in the way content the team.
is availed to you to appeal to
you the reader 360 degrees. Enjoy the Taxman.
ow exactly would you Deliberate efforts are
describe the job you do here being taken by the team to Ian M Rumanyika
at URA ? ensure full representation Ag Assistant
Quite often when faced of every contributor to Commissioner Public &
with that question, it is easy the effort of revenue Corporate Affairs, URA
for the mind to first dash to administration regardless of
the performance agreement their department and station
and the KPI’s that are to ensure that no one misses
captured in there. any bit of vital information.
But when it really comes While this feature extensively
down to the crux of the covers the Taxpayers
matter, your torch should be Appreciation Month, it also
brightly focused on how your has a number of debuts that
work contributes to URA’s include among others the
long term strategy. You do Investment Corner, the URA
not have to wait for a time Health Corner, Global Tax
when you will be part of the Trends, Pulse around the
senior management team to Month and the URA Sports
always have URA’s strategic Wire. What we promise
direction in mind when is a continuous flow of
performing your day to day innovations aimed at making
roles. No matter your level of you an even better Taxman.
service, execution of duties This feature also shines a
with long term corporate light on Susan Muyiyi, the
goals in mind singles you out former editor of the Taxman


Hudson Kalema
Content Manager

Solomon Kimbugwe
Chief Editor

Immaculate Wanyetse
Features Editor

Herbert Ssempogo
Departmental Editor

Samuel Semugoma
Photography Editor

Benon Tugumisirize
Sports Editor

Joseph Willigers
Human Interest Editor

Michael Kavuma
Design & Layout


TPAM 2018
Accountability is the
oil for tax compliance

appreciated, progressed A good section of this
into the National Corporate magazine chronicles the
Social Responsibilities journey of the taxman
(CSR) where over and through the better
10,000,000 plantlets were part of the 1st quarter of
planted in a bid to reclaim the FY 2018/19. This is in
Uganda’s green. Following quest to put the essence of
immediately, was the accountability as a driver of
Taxpayers Appreciation Week tax compliance at the top of
ll year long, government (TPAW) at Kololo where the national agenda with the
employees put their best all government ministries, full realization of the fact that
feet forward in service of departments and agencies a tax bracket that is inclusive
the Ugandan population. showcased the initiatives of every citizen worthy of
From different ministries, they had accomplished in contributing their fair share,
departments and agencies, the FY 2017/18, courtesy of is beneficial to the country as
they put in long shifts in the Taxpayers money. The TPAW a whole.
hope that the Ugandan will climaxed into the Taxpayers
benefit from government Appreciation Awards Gala on Enjoy the taxman.
efforts to translate taxes the night of 28th September,
paid by the taxpayers, into 2018. On this night, top Henry Saka
tangible services that benefit taxpayers were recognized Ag Commissioner General,
everyone. as the nation followed the Uganda Revenue Authority
The month which kicked proceedings live on their TV
off with Regional Taxpayer screens and online, planting
Appreciation Visits during the seed for compliance
which top taxpayers in the among taxpayers for the
regions were visited and second year running.

03.10.2018 | #1
Chief Justice Receives


COMMITTEE Judiciary Partnership
CONVENES IN CG’s Award for the
KAMPALA Best Strategic Partner
EARATC convened – (MDA) won by The
at the Silver Springs Judiciary at the Taxpayers
Hotel, Bugolobi, for a Appreciation Awards Gala,
week. Outcomes of the 2018 was officially handed
meeting presented in the over to the Chief Justice
subsequent CGs’ meeting of Uganda, Hon. Justice
in Nairobi, Kenya. Bart MagundaKatureebe
by the URA Ag CG,
#2 Patrick Mukiibi flanked by
Operation Clean the CLSBA, Patience T
Kapchorwa Rubagumya,
Mbale Enforcement
team’s Operation Clean 11.10.2018 | #6 Gaalya. The USAID regulations. The white
Kapchorwa recovered LSBA RECEIVES LAW team shared findings vehicle (UAZ 142) was
wheat flour from Kenya, BOOKS and recommendations registered as a 2000
Brazilian brown sugar, Legal Services and Board which if implemented, model yet it is a 2007
cartons of cream yogurt Affairs department are expected to improve model. Subarus are
sweets, football bubble received books from domestic revenue popular especially among
gum plus cartons of family Adrian Morrison and collection. the youth because they
Ojimi sour porridge. Joseph Mcgrann of are super fast.
Nathan Associates Inc, 21.10.2018 | #9
05.10.2018 | #4 a donation in line with WCO ESA MEET, 26.10.2018 | #11
(CLSBA), Patience Development Project. The (WCO ESA) GC Crown Beverages Limited
Tumusiime Rubagumya convened at Mestil (Pepsi) the Excel Award
and a team reached out Hotel-Kampala. winner hosted the Finance
to the most compliant 17.10.2018 | #7 Unveiling the WCO ESA Minister, MatiaKasaija
taxpayers in Kigezi URA, USAID IN Regional Strategic and A.g CG, H.M Saka and
region.Top on the list DOMESTIC RESOURCE implémentation Plan, the URA SMT. The visit
was St. Mary’s College MOBILISATION CCD, D C Kateshumbwa purposed to further
Rushorooza and Agaba DISCUSSIONS presented priority areas. appreciate the soft drinks
services. A meeting on the (USAID) company for exemplary
funded Uganda Domestic 25.10.2018 | #10 compliance.
Resource Mobilization for JINJA ENFORCEMENT
was held and attended REG NO. UAZ 142D
by Commissioners, a The Jinja Enforcement
USAID team and DRM4D team impounded a
chief, Micah Samuel Subaru, which had flouted

URA hosted the 8th
(EARATCI) at Mestil
Hotel. The forum
addressed EARATCI
experiences, collaboration
and partnership in
revenue collection,
tackled professionalism,
reviewed EARA integrity
performance statistics
FY 2017/18, disciplinary
mechanism and
effectiveness of the one
stop boarder post (OSBP)
in reducing corruption.

#14 ‘Ambasaddor’
Julius Rubagumya
hosts Ugandan
lawmakers at Mombasa
Regional Manager
Operations (Kenya
& Tanzania), Julius
Rubagumya hosted a
team of top Ugandan
legislators at Mombasa
Port. The legislators
visited KPA where they
were briefed about the
port and SCT.

31.10.2018 | #16
collaboration was the
basis of a workshop the
RPD Division held at
the Training School to
strengthen relationships,
review progress, discuss
the preliminary results,
and cooperation between
(NWSC) Head office Process Management, the two entities.
29.10.2018 | #13 to present a taxpayers James Odong visiting
URA SMT Visit Top appreciation token to MD, Airtel Uganda.
Taxpayers Dr.Eng. Silver Mugisha.
AC Customs Audit, Abel A similar visit had AC
Kagumire, swang by

How you can participate:

Send your contributions: story tips, pictures and stories to the editor on

13 years of
Taxpayers in

n order to emphasize the great
contribution our taxpayers and
other stakeholders make in
revenue mobilization and the
effort in developing Uganda
together, it is imperative that they
are recognized and appreciated.
In its 13th year now, URA
marks the annual Taxpayers
Appreciation Day in partnership
with other Government
Agencies. This day has since
graduated from a day to a week-
long event to allow enough time
to MDAs showcase government
achievements and also provide
opportunity for the public to
appreciate the role of taxes
and thus, build a stronger
compliance culture.
Unlike in the past where clients
had nowhere to turn when

faced with challenges in service compliant taxpayers per sector efforts have also redeemed
delivery and coupled with the and the key associates in a given the image of URA and to foster
lack of clear service guidelines, Financial Year. Several high voluntary compliance.
URA has now made itself profile government officials as There is now more
transparent to them. has been the norm, graced this transparency and accountability
The Taxpayers Appreciation occasion. between URA and her clients
week marks the celebration of This has worked well in than ever before, thanks to the
exemplary taxpayers in terms yielding loyalty from the Taxpayers Appreciation Month.
of revenue contribution and taxpayers recognized and During this year‘s event,
compliance to tax laws. rewarded for their unreserved Ugandans turned up in big
On 26th -28th of September, commitment to paying taxes. numbers to access information
URA in partnership with other With this commitment to and other services free of
government agencies hosted the specified standards of service, charge. Taxpayers also walked
annual TPAD in which different URA has been enabled to away with tried and tested
categories of Taxpayers were achieve her key objective of business tips from Uganda’s
rewarded. improving revenue collection celebrated and successful
They included the 3 highest through a customer centric business persons.
paying taxpayers, the most approach. These concerted

Congratulations to the taxpayers below;
EXCEL Crown Beverages Limited Winner
Nile Energy Ltd Runner up
Non individual Central Azaan Trading Limited Winner
Sahara Motors Runner Up
Individual Central Virani Amin Winner
Charles Lubega Runner up
Non Individual Northern Warchild Netherlands Winner
Golden Courts Hotel Ltd Runner up
Individual Northern Mr. Oloya Willy Winner
Mr. Godfrey Kizito Runner up
Non individual Eastern World Education Inc Winner
WAMAQ Group U Ltd Runner up
Individual Eastern Tibalira Martin Winner
John Patrick Mwesige Runner up
Non individual Western Mbarara Cosmetics stores ltd Winner
Kashari Investment ltd Runner up
Individual Western Alikanjero Kushemererwa Winner
Sulait Musinguzi Runner up
Government Ministry Ministry Of Education and sports Winner

Strategic Media Partner Salt Media Winner
Soft power (read Sarah Kagingo) Runner up
Strategic Professional UCIFA Each gets an
body award
Strategic MDA The Judiciary Winner


By Arop Emmanuel Kiiza informal sector” as a recommendation
to the tax collecting body to kick off an
ganda’s tax base is narrow, a fact that action plan in the subsequent financial
gives the government a challenge year.
to look here and there in search for Uganda Revenue Authority
taxes. The sectors that currently started the journey to onboard the
constitute our significant tax base informal sector by engaging small
are limited to Government Agencies, business traders (first) within the
Telecommunication Companies, capital Kampala. Since the sector
Banking Sector among others. When was characterized by non-business
observed critically, these form up the registration, poor record keeping,
formal sector of the economy which limited knowledge about formalizing
makes up just 40% of our GDP. What business activities, they realized the
have we done as a country to widen need to partner with some key stake
the tax base by tapping into the 60% holders to achieve this goal.
informal sector? Uganda Registration Services
The former Minister of Finance Hon. Bureau (URSB), Ministry of Local
Maria Kiwanuka in her budget speech Government (MoLG), Kampala Capital
for the financial year 2013/2014, made City Authority (KCCA) together with
mention that, “Uganda as a country Uganda Revenue Authority (URA)
loses a lot of revenue by not taxing the formed a partnership and came up

increase by 40 percent after this
verification exercise.

e we doing
On 24 August 2017, the
Uganda Revenue Authority
(URA) announced the phased
implementation of a Taxpayer
Block Management System
(TBMS), retroactively effective as
of 1st August 2017. There have

nough to
also been other administrative
changes within the URA.
Under the TBMS, each
block is under the jurisdiction
of a designated URA staff, who
assists taxpayers in various tax
administrative and compliance

den the
Motorcycles and Passenger
Service Vehicles (PSVs) are
required to pay Advance Income
Tax according to the number
of passengers or tonnage they
carry. URA has stepped up

x base?
enforcement of this tax with
many road blocks being seen on
highways leading to major towns.
Lastly, for a country to widen its
tax base, it must first of all have
productive citizens who engage
in productive income generating
activities. If all eligible Ugandans
pay their taxes, then the burden
with a project called Tax Payer landlords door-to-door starting of taxes shall not be left to a few.
Register Expansion Program with greater Kampala and later Tax is not a punishment but
(TREP). Due to all the successes on expanding it throughout the rather an obligation to support
exhibited in the first phase country. However, this received our country. Let’s all join hands
of the TREP project, which mixed reactions from the public as we develop our country
started as a project, by 2016 with the majority citing double together
it had evolved into a program. taxations. Many Ugandans still Lastly, for a country to widen
It then was fully funded by the fail to differentiate property its tax base, must first of all have
Ministry of Finance Planning rates and ground rent from productive citizens who engage
and Economic Development rental tax. Staff who go out to in productive income generating
and later expanded to all the 34 enforce on this need to be well activities.
municipalities throughout the equipped with the knowledge If all eligible Ugandans pay
country. on how to educate the public on their taxes, then the burden of
A One Stop Shop has been the above mentioned subjects. taxes shall not be left to a few.
established in all municipalities The Authority expects to collect Tax is not a punishment but
where these institutions sit under over 117 billion shillings by way of rather an obligation to support
one roof to ease the process of rental tax before the end of this our country, let’s all join hands as
business formalization. running financial year. we develop our country together.
The Commissioner Domestic Already, 18,000 landlords
Taxes, Henry M Saka launched have been registered and
a campaign to register all the number is expected to

SARS Sets Out
Expectations On
Virtual Currency
Tax Compliance

By Mary Swire, Tax-News. official South African tender existing jurisprudence, it said.
com, Hong Kong nor widely used and accepted Taxpayers are also entitled
in South Africa as a medium of to claim expenses associated

he South African Revenue payment or exchange. While with cryptocurrency accruals
Service (SARS) on April 6, the word “currency” is not or receipts, provided such
2018, warned taxpayers defined in the Income Tax Act, expenditure is incurred in the
that they are expected to declare the agency does not consider production of the taxpayer’s
cryptocurrency gains or losses in cryptocurrencies to be a form income and for the purposes of
calculating their taxable income. of currency for income tax a trade.
The onus is on taxpayers purposes or for capital gains tax. On VAT, the agency noted
to declare all cryptocurrency- Instead, cryptocurrencies are that the 2018 Budget indicated
related taxable income in the regarded by SARS as “assets of that the VAT treatment of
tax year in which it is received or an intangible nature.” cryptocurrencies will be
accrued, the agency said, noting The agency said virtual reviewed. “Pending policy
that failure to do so could result currencies will be taxed under clarity in this regard, SARS will
in interest and penalties. existing guidance and under the not require VAT registration as
Taxpayers who are uncertain normal rules. As such, income a vendor for purposes of the
about specific transactions received or accrued from supply of cryptocurrencies,” it
involving cryptocurrencies cryptocurrency transactions can said.
may seek guidance from be taxed on revenue account
SARS through channels such under “gross income.”
as Binding Private Rulings Alternatively gains may be com/news/SARS_Sets_
(depending on the nature of the regarded as capital in nature. Out_Expectations_On_
transaction). Determination of whether an Virtual_Currency_Tax_
SARS noted that accrual or receipt is revenue or Compliance____76675.
cryptocurrencies are neither capital in nature is tested under html

The URA Way,
By Ssekatawa Aidan Chwa making our job well cut out. It
comes with immense demands
services with purpose and
Who are you? in terms of competencies and The above aspirations can
immeasurable pressure. not constitute culture if they

n eternally challenging Drawn from the above remain on paper. They ought to
question that puts therefore, the URA way points be rather translated into daily
one to task to clear to the internal mechanisms actions by staff for culture is
the air about one’s that define our relationship as more of deeds and less of words.
identity, structure, behaviour an entity with our clients in the A more realistic understanding
and everything one stands for. quest to fulfil our mandate as of who we are will therefore
One’s ethos. Unlike many who well as our cultural statement warrants a close look at how we
hardly have a solid response that asserts that ; lead our work daily as opposed
to the question, we at URA are ‘’We are a client focused to what is said. This analysis can
lucky. Our luck is buoyed by and responsive organisation simply be drawn from the pillars
our rich heritage grounded in that attracts and nurtures of the URA cultural statement as
the law. An act of parliament talent and innovation to seen below;
that set us up decades ago as deliver a great customer Client focus and
a central body mandated to experience in an enjoyable responsiveness starts with
assess, collect and account environment’’ identification of who our clients
for specified tax revenues and The (vision and mission) of are as outlined in the URA
advise government on tax policy organisations drive behaviour business model. Our primary
and administration. and actions needed to reach client is the tax payer and the
As an authority which reports the intended destination which onus is on us to make an effort
to the minister of finance who in all constitutes the culture of to understand their pain and
sets targets for each financial the organisation and for that prescribe the right remedies
year we are duly obliged matter, URA seeks to be a model to the same. We seek to
to deliver accordingly. Our of best practice and innovation provide prompt service that is
performance monitored and in revenue services through accurate and cost effective as
evaluated throughout the year providing excellent revenue manifested in automation of

To attract and nurture talent,
we seek to recruit, deploy and
develop the right competencies
and retain the quality that can
equal the task of providing
quality services. At URA quality
at the gate is a paramount. That
is why we have been considered
the employer of choice for a
couple of years running. It is
because of quality across all
departments that we have
become a target of poachers
here at home and overseas.
Creating an enjoyable
environment for the workforce
is our DNA for we believe that
our staff are the most important
assets of the organisation and
we therefore ensure that they
attain a fulfilling relationship
during the life span of their
employment. Promoting
employee health, wealth and
wellness is core to us and the
policies in that regard speak for
themselves not to mention the
magnificent modern facility of
the URA house that will soon
become our home.
To reinforce who we are,
we live RITE to ensure that
our business processes and the keep on doing the same thing all everybody is on board and
institution of online tax solutions the while expecting a different ready to make their contribution
for convenience, safety and result and since the revenue to this noble cause and given
speed. Facilitation programs targets of the organisation grow the demands and changing
like Authorised Economic on an annual basis our think nature of our job, it is only
Operator, Single window, Single tanks must be on the lookout team work because all hands
Customs territory coupled with for new, easier and quicker ways must contribute, respect
a robust tax education regime of delivering services to the tax because everyone counts,
are all aimed at ensuring that payer. At URA we do not allow integrity because the stakes
our clients are aware and able to the daily routine workload and and temptations are too high
make use of these initiatives with tight deadlines to stifle new ideas and excellence because we
an ultimate goal of increasing and innovation and this partly denounce mediocrity in our
compliance. The mantra is explains the development of new QUEST to make a difference
that ‘if everybody pays a little, platforms each financial year in the lives of Ugandans. That
nobody will have to suffer the in the name of better service is who we are and we shall not
burden of paying more.’ delivery. We believe that if they apologise for it as we move URA
Nurturing Innovation is part of don’t come to you, then you and indeed Uganda forward and
who we are because you cannot have to go to them. upwards.

KEY aspect of the This year, the fast receding (NFA) boss, Dr. Tom Okello
taxpayer appreciation tree cover and the attendant painted a gloomy picture.
month is corporate social undesirable effects, attracted According to him, restoration
responsibility (CSR). the institutions’ attention. A work was needed if the
In conjunction with nationwide tree planting activity statusquo-is to change.
its partners-ministries, targeting 10 million trees, was A total of three million
departments and agencies therefore chosen as the best. hectares of forest, he disclosed,
(MDAs), a worthy cause for a At the launch of the month, were lost over the past 25 years.
grand CSR is identified. National Forestry Authority He cited cutting trees to crate

Mabira Forest, once very thick
and dark due to the many trees,
was the epicentre of the activity.
Before the trees were planted,
officials namely Water and
Environment Minister, Jennifer
Namuyangu, Okello and then
Ag. URA boss, Patrick Mukiibi
addressed participants.
One after the other, they
pointed out the importance
of trees and appealed for
afforestation as a corrective
Thereafter, officials from
the MDAs planted indigenous
species of trees on a portion
totalling 23 hectares in Mabira.
This patch was ravaged by tree
cutting for charcoal and other
activities, which continue to pose
a threat to forests.
Tree planting occurred
across the country and
#PlantATreetrended on Twitter.
As people planted the seedlings,
they took pictures (selfies), which
were shared.
space for agriculture, tree cutting the country tremendously The planting in West Nile,
for timber and charcoal some of declined from 24% (4,933,271 Northern and parts of Eastern
the causes. hectares) of land area in 1990 to Uganda was postponed to early
“To reverse this loss by less than 9% today (1,956,664 next year when consistent rain is
2040, we need to restore hectares), according to NFA. expected.
at least 136,000 hectares NFA, therefore, offered a total Because of the magnitude of
annually. I request all Ugandans of one million treesworth over the problem, the planted trees
to support this tree planting sh3bn free of charge. These were a “drop in the ocean”.
and afforestation campaign were indigenous/native tree However, it was a step in the
across the country, to reverse species distributed at NFA right direction-restoration of
deforestation in fulfilment of our centres countrywide. degraded forests and planting
National Development Plan II,” NamelyMvule, Nkalati, others, officials said.
told the press at URA head office Mahogany, Musambya and URA Assistant Commissioner
in Nakawa, Kampala. Musiizi the trees were distributed for Public & Corporate Affairs,
Biomass studies conducted at the NFA Central Forest Vincent Seruma argued that
by the NFA in 2015 identified Reserve centers across the afforestation would promote
massive deforestation as country. good crop and livestock yields.
one of the most critical Companiesreceived 3000 These, he added, would boost
environmentcrises in Uganda, he trees while individuals were the country’s revenue base and
said. given1000 trees. provision of services.
Uganda’s forest cover across And on September 21, 2018, Seruma urged Ugandans to

law and the revenue authority he obvious? Why else would he be
serves under. here if not to drain the lady of a
The first street on the order of piece of her hard earned income.
business widens right in front of The business lady can almost
him and the plan is to go door to see the tax collector’s hands
door. A tax collector is what he dripping wet. If it wasn’t for the
is, but he is not going to mention notes, flyers and tax guides
that, no! He introduces himself as points of reference, the tax
to a business owner of the first collector would have turned
shop, a jovial lady in her early back. He recomposes himself
forties, as a tax administrator to make his case, discussing
and they exchange all the the importance of tax, why she
By Ray Mawonye niceties that go along with it. should pay, and just when he is
At this point the business lady about to convince her to register

is identification card loses concentration of the other for taxes, a customer chips in
hanging proudly over activities she was focused on. and is very bitter about how
his chest, he walked off “So you have come to collect the government is spending his
to the busy streets. He taxes from me?” in a rather taxes and how everything now
is very smartly dressed for an curious voice, she asks. Of is being taxed including the air
officer (if you ask me!), but hey, course she knows the answer to we breathe (of course it’s not
smartness is the order of the the question but she is buying true, but he is trying to make
day especially in Uganda if your time to find an excuse to send his point). This angers the tax
clients must take you seriously. the tax collector away. He is collector and he bites his lower
Today is one of those days and already boxed into a corner and lip. The tax collector thinks with
the young officer must show his almost says, “Yes, I have come frustration to himself, “Why
seriousness or at least that of the to collect taxes from you”. Isn’t it doesn’t this customer just buy

the things he came for and walk won the crowd over, none is initial “master of the arts” has
away?” willing to register despite all the disappeared, leaving behind a
A crowd is starting to gather efforts and time invested in more down to earth personality,
and its turning into a frenzy their tax education. Apparently, transformed I should say, by the
with one individual calling the their community leaders told realities of the society he lives in.
tax collector a thief and another them that if you do not register His new form is recompensed
saying “we are going to organize for a Tax Identification Number with the client registering for
a strike, we have had enough of (TIN), you can evade taxes, and taxes, next and next door he
this government and its taxes” evade they should. Now the tax goes and when he is starting
and poor tax collector has not collector is back to square one, to enjoy the sweet progress,
yet covered a single shop or devising ways of how to collect it is frenzy all over again, this
registered any client and his taxes from unregistered clients. time with a twist. A relative who
bosses are waiting for a report He is not the singing type but the has vowed not to pay any tax,
with results. It’s amazing what song “I just can’t give up now” swearing by the moon and the
adrenaline can do to a focused would have come in handy, and sun, spitting onto the dust and
mind in such a moment. If he the crowd would have sang the rubbing some on her neck (What
was faint hearted, the moment chorus in unison but hey, this is is with Ugandans and swearing
was going to end with jubilations not a Bollywood action movie, signs?)
from the disconcerted crowd it’s real field life happening Tax evasion is a practice that
after seeing him turn tail. But he right here on the streets of our is hindering progress and the tax
braves on and calms the crowd beloved republic. collector is now torn between his
using techniques he acquired You should see the frustration love for the job and that for his
from training and some field on the tax collector’s face as he relatives.What will he choose?
experience. moves to register and assess
Just when he thinks he has the next business for taxes. The


Who is Susan? (Sarah Banage) and mum impact your life?
I am 37 years-old with three have told me I would make a I met many people and made
children and I have been good lawyer because I am very friends many of whom I still
married for 10 years. I am argumentative. In addition, I give interact with. I met many
assertive, speak my mind and an opinion on matters/issues interesting people-cancer
want to do things to the end. which intimidate other people. I patients, single mothers and
I like structured-things done also like pursue matters of public uneducated but very brilliant
systematically. I like planning. I justice to the end. people for example the guys,
am an extrovert. I love people who started a place called
and family. I am a fun-loving Why did you “switch” Kosovo in Lungujja.
person, which makes me from active journalism to I am more informed. A case in
misunderstood sometimes corporate communications/ point is knowledge about the
when I crack jokes with my public relations? broader aspects of the economy.
superiors. Journalism was very exciting. I additionally appreciate that
I wanted to be a reporter, who knowledge does not come from
There are several academic created change. I wanted to be education only. Generally, I would
courses. Why did you choose like Christian Amanpour (CNN be depressed if I wasn’t doing
mass communication? anchor/presenter). However, what I am doing.
My first choice was law. the work is risky sometimes. I
However, I did not qualify for was not ready for the risky work Over the years, you have
that course. And because I since I have children. Moreover, been central to the Taxman
love writing and talking, I chose the remuneration is not good magazine. What general
mass communication. I nursed here-Uganda. Thankfully, I comments would you like to
ambitions of becoming a doctor. realised the broad aspects of make about this publication?
However,I did not perform well communication and I chose It was a privilege to be
in all the science subjects. I still public relations. entrusted with such a big
nurse ambitions of becoming task. Ibecame a ‘celebrity’
a lawyer. My former boss How did active journalism within the institution due to

interaction with colleagues. It
gave me experience gathering
and compiling content. It gave
me a richer outlook to the
organisation’s activities.

What challenges did you face

and how did you overcome
Some colleagues did not
appreciate the importance of
an internal magazine. Content
was sometimes sluggish. As an
editor, I felt bad whenever other
departments chose to launch
their own magazines probably
because they were disappointed
in Taxman.
However, I overcame the
challenges. Regarding the
content, I often started with
what was available. And
with continued consistence,
people appreciated the need
to communicate. From this
work, I acquired people skills-
you cannot drag content out of
people without ‘speaking to their
hearts’. Other skills I acquired
were editing, coordination and
persistence. an insight. These unique skills offered
by URA facilitated my new
Are these the same skills How would you describe your appointment.
you used in publishing the URA journey?
#MyTaxesWork magazine It was exciting working for a What motivates you?
last year and this year? reputable organisation and The passion for life. When one
Yes. It is the Taxman knowledge being part of a great team. In has a passion for life, they work
and experience that I used. fact, we celebrated as a family at improving themselves. And
However, I like documenting….. when I was hired.URA ‘shaped’ that is what I do. Each year, I give
imagine if last year’s work was me professionally and I am very myself a challenge. And when
not captured, that history would grateful for that opportunity. I receive feedback, I use it to
not be available. This particular My corporate communication improve. I love life and love being
project imparted knowledge- skills in terms of output and happy. Most importantly, Jesus
how to create content for a goodwill, have been enhanced. Christ is my passion and driving
public magazine and people URA opened me to the world force.
skills and the importance of of corporate communications,
collective effort since a magazine which is different from a What are your hobbies?
is a joint effort. Each person has newsroom. My hobbies are cooking, reading,

making friends and dancing. In
fact, I will soon enrol for dancing
lessons at a school located in

Your “parting shots”?

-People ought to find their
passion and excel at it. It would
be a waste of time if someone
had all the tools trade but lacked
passion. Thanks to my passion
for writing, my book-When
Butterflies Become Human-
will be published in December. It
is largely about my reflection on
life. I urge people to buy and read


r. Abel Kagumire stolen or lost tax revenue from anti-corruption court.
joined URA in tax evaders. Recovery which is informed
2002 and he has According to him this was by field services indicates that
served as Manager realized when maximum effort Enforcement hit its targets for
Enforcement for the last three was invested. The collections the FYs 2015/16 - 2017/18. Abel
years. This FY 2018/17 has seen ordinarily would oscillate Kagumire leaves Enforcement
him make a leap to become between Shs. 1.5bn and Shs. with double the monthly
the Assistant Commissioner 1.8bn per month. Looking back, recovery he found at time of
Customs Audit effective Mr. Kagumire smiles and proudly joining the Division.
September 2018. Taxman’s reveals that by the time he left Managing informers was the
Joseph Willigers caught up with Enforcement, recovery had other achievement registered.
him and they discussed life in the tremendously improved. With proper database
enforcement division and the “I have left when enforcement documentation, a lot of
new role. collects Shs. 6bn (double) intelligence to handle them was
which is a big improvement,” required since by nature they are
Innovation Turned he remarked. Recovery takes a handful lot. Some are crafty
Enforcement Around; the form of undervaluation, impersonators.
Abel said of his former misdescription, outright “I discovered that it is better
enforcement office; “I joined the smuggling and other related to have two credible informers
division and found that there offenses. than keep many who are
was a lot to be done. In terms of While at Enforcement, one of fraudsters. One sure way of
recovery I found when the best the methods used to facilitate managing them was to be clear
the division had ever collected his work and an achievement he on their entitlements-for integrity
was Shs. 3bn.” Recovery is a speaks of was the introduction purposes,” Abel said.
term in reference to the process of the prosecution drive. Here, “During my tenure at
of regaining possession or perpetual smugglers were Enforcement, we broke up
control of the ‘would-have-been’ arrested and prosecuted in the syndicates/rackets (kijegere)

which were unbelievably CCD would not waste any time. their leadership.
many. CCD fully supported our He would immediately institute
strategies.” noted Abel. rotations whenever information On The New Role as AC
The formation of the kijegeres was supplied to him”, said Abel. Customs Audit;-
at major trade touch points The Airbus’s aerodynamics “It’s interesting. It is a completely
was exacerbated by total would often make surprise different and new environment.
disregard of authority and changes which defeated the This is an environment of
chains of command-which formation of these rackets. This reading,” said Abel. Unlike
was a norm in the division prior helped create and re-instate enforcement which among
to my tenure. Because of this the spirit of teamwork, respect others mostly involved running
full-blown impunity, a junior staff for authority and the chain of up and down in pursuit of wrong
would usurp the in-charge’s role command – which was a big elements all over, the Customs
from the leader (no matter the plus. Audit unit has a lot to do with
leader’s rank). As a manager overseeing paperwork but especially quality
Abel says this had to be a team running mostly field- control measures of business
broken immediately because related activities coupled with process from the accounting
it was breading conflict at work all its ethical bearings, the need perspective.
due to clashing work commands to lead by example (walking the The new job/assignment
and compromising service talk), couldn’t be understated. presents a new opportunity
delivery. Working professionally helped which the AC has adjusted
“The moment I said I had a bond with and build the to quite fast. This is a unit
challenge with a certain cocoon; Enforcement team’s trust with of naturally self-driven

professionals, accustomed to not know about the existence or
having their roles executed with mandate of Custom’s Audit. The
minimal supervision. visibility aspect is what I realize
Staff here execute their is missing but I’m confident this
mandates measured by clear will spur their efforts beyond the
Key Performance Indicators results they are currently able to
(KPIS), thus clear targets. This produce”, he said.
also means that there is minimal Some of the roles undertaken
interface with stakeholders in in this unit include processing
a bid to save on business time. the bulk of goods held under
Custom duties are more of the customs blue and green
processes-oriented. The team channels, handling general
for instance knows that an audit audits and processing of
ought not to exceed 30 working Customs refunds. It also
days without producing any goes without saying that the
results. Authorised Economic Operators
(AEO) program is domesticated
Abel’s way;- here at Customs Audit.
Abel, an accredited World
Customs Organisation (WCO) The Future;-
valuation expert and trainer, As a checklist for his (first) term
has an edge in terms of the in office, AC-Customs Audit
practice of post-clearance audit, plans to increase the audit yield
which has aided his smooth with an initial target for each of
transitioning and blending in his teams at Shs. 2 Bn recovery. The turnaround time for audit
with the team he found. They Customs Audit (CA) comprises processes is anticipated to be
speak and understand the same eight teams with an average of reduced from the current 56
language. He recognizes the fact 4 team members each headed days to a minimum of 40 days.
that the job has much to do with by a supervisor. The unit’s There are mainly three types of
strategies. client profile mainly consists audit; the comprehensive, issue
He is hatching plans of of professional auditors, tax and spot-check audits.
ensuring that the teams can stay consultants and large taxpayers. Abel’s understanding of
motivated by listening to them Several stakeholder integrity is not only associated
more, recognizing and rewarding engagements are already with money. He believes it
their good performance, lined up with Tax Consultants, all starts with the individual
defending them as their leader Trade/Business Associations, themselves, their character in
and building their capacity to see Manufacturers, MDAs, Sector- spite of all manner of temptation
that they are well equipped, but based business with exemptions that may surround them.
above all, sourcing any funding related benefits (education, road Ultimately, one needs to
(logistics) for them to be able to construction, health, etc). institute controls in place. To
do their work excellently. Additionally, strengthening begin with, an audit cannot be
AC-Customs Audit also support for the AEO programs done by one individual. It has to
believes there is an information and increasing its visibility is on be done by at least two people
gap about the unit known by the his radar. To kick start this, Client where the CPA or CCA trained
general organization staff which Relations Officers have been and qualified supervisor, quality
he says he has also populated appointed to carry out this role assures the work done; looks at
on his to-do list during his term in at the respective AEO service the accounts and appreciates
office. “Many among our staff do points around the country. what has been done against

business. organisation culture and get
Tuesday morning starts acquainted with the national
off with the Departmental and East African anthems. Abel
Management meeting sharing said, “These two days offer a
feedback from Monday platform for me to get to know
Customs Management meeting, the individual team members
picking of communication from and attend to their concerns.”
the team of their previous week, Wednesday afternoons
plus review of the case tracker are oftentimes dedicated to
a checklist. This (checklist)
(performance reports). “The objections. Objections are cases
should coincide with the client’s
team also communicates my where clients reject the audit
documents provided. The
expectations at which point findings by the officers upon
supervisor does the check, the
I also offer guidance at the hitting a stalemate. Only at this
manager goes through the file
management level. Those with point will Mr. Kagumire engage
and the AC scrutinizes it too.
issues are usually attended after exhausting engagements
This line of accountability by
to individually shortly after with line managers who
the whole chain of leadership
the meeting which ends by answer to him. This should be
is so that compromise is ruled
10am,” said Abel. This is used to solved at this level, otherwise
out. This is not to say that the
measure levels of productivity. it is communicated to CCD for
process is void of human error. It
Tuesday mainly deals with readdress, although often a rare
is only minimized.
management issues. occurrence. Objections are a
Wednesdays and Thursday key issue in audits because of
AC Customs Audit’s Normal
are purely unit staff meeting the sums of money in question.
Day At Work
days; the morning huddle held Cases of objections may not be
A normal week for Mr. Kagumire
each Wednesday morning with rampant but the existing ones
will start with Monday seeing
unit briefs and communication would mostly arise from legal
him attend a morning Customs
from the previous two interpretations or sometimes
Management meeting,
management meetings. These due to an ‘unsympathetic’
presenting reports of the
two days are also days for penalty.
previous week. The afternoon is
social bonding where teams Friday is a day for receiving
ideally dedicated to signing of/
celebrate each other (birthdays, and compiling reports from the
attending to notifications as well
anniversaries and so on). It is different teams, in preparation
as to a few clients before close of
also a moment for cultivating for the next meetings.

Nkwasire Julius Mponooka
JOBS Have you ever wondered why
in our churches we always break
generational curses but rarely
is a continuous non-ceasing
income flow provided by some
few agencies such as our URA

have something to confess. I celebrate generational wealth? It SACCO.
have two jobs! is because generational wealth That is why I am in love with
Those who have been keen is either not there or if there is our URA SACCO.
enough to read below my being mismanaged and might Our SACCO helps us in
name signature on mail have not be passed over to next wealth accumulation. It teaches
seen something that reads generation. It is time to develop us to save. Saving is the basic
like this, “I am a customs generational wealth. ingredient in developing wealth.
compliance specialist and wealth My focus group is the Then it introduces two concepts
Manager”. Those are the two working class. I am always of savings (Regular saving and
jobs I have. concerned that the working Toto saving). These two types
The customs compliance class, after supporting the have different interest rate. This
specialist is my 8-5pm job, economy for the most of their teaches us to learn how to make
where my beloved URA has productive years, often retire better financial choices.
consistently paid me monthly with a box full of accredited Then our SACCO
for the last 18 years. The wealth qualifications, testimonials, also introduces another
manager job is full time. It’s letters of appreciation and past phenomenon: Shares. Shares
my passion and as such, my memories. Most retire very are about ownership. Our
vocation. worried without a sustainable SACCO shares have consistently
Wealth management is about income source. To some the given better returns than
how one can accumulate wealth, world is collapsing on them! savings. This is another lesson
grow that wealth, preserve that Yet to others, it’s a great time to for us: Ownership is better than
wealth and pass it on to the next begin a new life while enjoying renting.
generation. the bazzukulu! The difference The third concept our SACCO

possible returns from SACCO?
Are you looking at medium to
long term profits? Then buy
shares. You can do it in two
ways. Either directly by bringing
in money or by changing your

savings to shares.
Do you see any problem out
there? Devise a solution. That
solution is your idea. Then come
to your SACCO for funding.
Remember that there are good
and bad loans. Good loans are
the ones you take and someone
else pays for it. Bad loans are
those you take and pay them
yourself. If you devise a solution
to a problem, someone will pay
for that solution and you will use
that payment to service the loan
hence a good loan. Come for
good loans.
Lastly, SACCO is ours. We
own it. When you go to the bank,
you can get a loan. Our SACCO
can give you a loan. Most banks
have variable interests which
keep changing. Our Interests
are fixed. Most banks currently
have interests above 17%. Our
brings are loans. Shares/savings Those are financial gurus. Soon
SACCOs interest is as low as
can lead to wealth accumulation and very soon, they will surely be
14%. When banks get profits,
but take note that this is like financially independent.
the owners take the dividends
using a slow lane when climbing Are you yet to join SACCO?
(except for public companies).
a hill. Some of us like speed. The best time was yesterday.
Our SACCO distribute dividends
We prefer fast lanes. Fast lane, The next best time is today. Just
to all shareholders.
speed-loving clients in SACCO drop into our SACCO office or
So invest in your SACCO.
develop income generating ideas send us an email. We will receive
Support your SACCO. Develop
and our SACCO funds their you with open arms.
using your SACCO. Lastly, read
ideas. Are you one of those
the financial corner columns in
There is also those of us individuals who want to save
every Taxman edition. They are
who are consistently saving, after spending? I have news for
here to empower you.
consistently buying shares and you. Saving is painful but the
are smart enough to also get results are liberating.
loans to fund their dream ideas. Are you interested in the best

Wealth management is about how one can

accumulate wealth, grow that wealth, preserve
that wealth and pass it on to the next generation.
“I Served”
TPAW 2018
1. Kenneth (Partners & Sponsors)

2018 TPAW- “Stronger Together” was clearly

portrayed in the approach used to organize the
event to pull it off successful. Private companies
were given the opportunity to participate in the
event by partnering with government through
sponsorships and exhibitions. Many responded
positively while others though willing, were let
down by the short notice. However, they all
requested to have information of the event
at least 8 months in advance to budget for it.
Majority of the sponsors were from the central
with few upcountry participants.

3. Herbert Ssempogo (Presser)

The Taxpayer Appreciation Month was an exciting time

though rather fast-paced.
A key segment of three days at Kololo Independence
Grounds, Kampala was the open government days
(sectoral press conferences). Unlike last year’s, this
time we were time-barred-had to invite panellists
(permanent secretaries, ministers etc) two days to the
event! Thankfully, despite this challenge, the panellists
and the moderators were all “positive” on receiving the
invite. The same applied to the journalists from print,
2. William Kyeswa (IT) radio and online. Resultantly, the event
got massive publicity daily.
An event worthy to remember, lots of The publicity aside, the open
participation and strong exhibited within government days enabled
the government entities. Each year it grows the institution executives
bigger and better truly an icon and star for to explain/account to
URA. Let this function be held in different the public how taxpayer
regions and compel other government money has been used
entities to show case even if the service to offer services across
may not be directly consumed in the sectors.
region. This will improve on the compliance
levels at different regions and levels.

4. Lindah Mpanga events - it was a bit demoralizing.
Going forward, perhaps hiring
(TPAD Protocol) professional ushers could be
considered for such an activity.
Ok, the teamwork in the protocol They can be briefed on their
team was wanting as the event expectations so that they do
drew to the end. Most of those the work well from beginning to
assigned after getting dressed end, since staff claim to be very
absconded from performing tired by the time of the dinner
their duties. They left the having been working since the
ushering work to isolated few beginning of the Taxpayers’
staff who had volunteered and Week.
been recruited to beef-up. This
left an unpleasant image and
perception of this role for such

5. Isaac Gyagenda (DT Service Desk)

Clients flocked the inquiries desk in a quest for knowledge.
I answered most of them while others were referred to the
various MDAs where their areas of interest fell. The truth is
that I learnt that URA is a gov’t institution of influence and it is
easy for clients to identify with URA as they seek answers to
questions that may even be broadly from other gov’t sectors.
In comparison to other gov’t entities and because our
communication lines are very open, clients find more solace
in (approaching) URA.

6. Stephen Nahabwe be done in order to reduce on

disorganization which may breed
(Security) uncalled for crime issues. This is
in the case where the advertised
Early preparation should be yellow fever and free national
planned so that we don’t bring ID services which drew crowds
in items at venue when the didn’t happen (on ground) only
exhibition has already kicked to irritate the public. Also, there
off, because it disorganizes should be clarity on who is to
security protocols. There is attend the event. Vendors where
need for heavy deployment for not allowed yet they were part of
this nature of events without the public that was invited. Team
compromise since it’s a free leads also ought to be facilitation
public invitation event. Security especially if they are literally
is paramount and ought to be camped at the venue from
given first priority. However, preparation onset, to events end.
right communication needs to

8. Kamba Saleh

Recognising Taxpayers on the

Taxpayer Awards Day, is very
instrumental in promoting
voluntary compliance. Ever
since Taxpayers Appreciation
Awards were introduced 15
years ago, the revenues have
been rising! The idea of a raffle
draw promotion is a productive
concept because it has given
visibility to the URA brand and in
return, it has seen the taxpayer
registry expand. The report here
wants to recommend the idea
however has room for further
7. Michael Masembe experienced through the over
100 public, 150 private and
(Exhibitors) 100 individual enterprises that
This year although planned,
showcased during the 3 days.
In this second TPAW exhibition, games were not fielded but
We were happy as organizers
we wanted to give the public when incorporated they have
because the expo gave URA
something bigger and better a long-lasting effect unto the
the opportunity to work and
than last year. We wanted to minds of those who participate
collaborate with our valued
put together something where in them. They are effective
partners and clients on the
people would be able to see, in bridging the gaps that
same table and the same side
touch and experience their exist among society and the
with none counter-facing the
contribution to this country peoples therein. If the same
other. The exhibition helped us
through their revenue. And perspective is continuously
as government institutions to
indeed you could see the used in cultivating a voluntary
appreciate the work of fellow
satisfaction in their eyes tax compliance culture, then the
MDAs, enhancing our informal
when they touched the heavy usual and boring monotony of
collaborative cohesion. As
machinery, prosthetics, tax collection will become less
the chief fundraisers for the
completed infrastructural of a citation in URA’s business
government, it was a beautiful
impressions, research products model.
moment to showcase the reality
and other innovations that of what government revenue
government has engineered. is put to. At the end of the day,
when I took time and watched
As the organizing team, we from a distance at the thousands
wanted something that would of the publics who thronged
self-run, to give people the Kololo, I was convinced that this
experience of government whole idea was a marvel! It told
accountability, without the of the public expectation and
government having to say desire to see their government
much. And this story had to be work.

Why you need to
feed on Electric
unmodified by man. manifested as diseases such as
As living beings, we need to cancer and diabetes in the body.
feed our bodies with natural Try to make a change in your
living foods. We all derive energy eating habits. Start with small
that keep us up and running changes at first, eliminating
from these foods. over time some of the more acid
The body is Electric and so forming foods.
we need to eat electric foods.
Electric foods are non-acidic/ Some of the more acidic
non-mucus forming foods and foods are:
they are either alkaline or have Meat, Chicken, Lamb, Mutton
By an alkaline effect on the body. (i.e. all carcasses).
Daniel Mugabo The body cannot properly Milk, Butter, Cheese.
assimilate acidic foods and so Carbonated drinks, Beer,

E lectric foods are naturally

living foods from mother
earth. These foods occur in
they are not properly digested,
broken down, utilised and
Processed juice, Liquors.
Fried foods (Junk).
disposed of by the body. It is GMOs…
their natural state, organic and the effects of these that are
Some of the more electric
foods are:
Organic fruits i.e. Paw Paws,
Figs, Prickly Pears etc
Organic vegetables i.e.
amaranth, cucumber, Dandelion
Herbs i.e. Chamomile, Parsley,
Cinnamon etc.
Life is so much better when we
go Electric.

Be Th
‘Tax Collectors’ on November
1, 2018. The Club Chairman,
Mr. James Kizza revealed that
the new CEO was the best
candidate, tasked with the goal
of revitalizing the club’s fading
“We warmly welcome Ivan
and believe that he has the
expertise and acumen to lead
the dream team,” said Kizza.
The URA FC board expects
Kakembo as the CEO to perform
several roles that include
among other overseeing the
day to day running of the club
By Kakembo, formerly the CEO as well as communicating
Benon Tugumisirize at SC Villa during Ben Misagga’s with stakeholders from
reign, fended off competition various departments as well

he URA FC board last from the likes of former Kirinya as negotiating contracts and
month appointed Ivan Jinja SS CEO, Ahmed Kongola, signing new brilliant players for
Kakembo as the club’s former KCCA FC CEO, David the Club.
new Chief Executive Tamale and Ram Hadji formerly Kakembo on his part
Officer (CEO) to fill the void left at Express FC. promised to rebrand and
by departed Edward Kulubya. Kakembo took the helm of the reposition URA FC as a force

he Special One?
I come here with great expertise in football
management locally and internationally which I
believe will give us an edge in Ugandan football today.

to reckon with locally and Kibuli SS before enrolling in the Youth Academy competing with
internationally. University of London where the then Kampala Kids league
“I am so happy to join URA he successfully pursued a (KKL) bagging a lot of silverware.
FC as a club. Being under URA course in Sports Science in Kakembo has also worked as
as an institution is also a great Administration. a consultant with Steve E Bakka
honor. I’m so confident because The same university later at the University of Pretoria and
I come here with great expertise awarded him an honorary he led to the signing of Geoffrey
in football management locally doctorate of sports science. An Massa in 2013. He joined SC Villa
and internationally which I accolade he shares with only Joogo in 2014 where he served
believe will give us an edge in one other Ugandan, The former until July 2018 as the Club’s CEO.
Ugandan football today. I expect FUFA President and Vipers FC Ivan Kakembo looks forward
to lobby for the club’s growth owner, Lawrence Mulindwa. to using his global network
and to also deliver a new brand Ivan Kakembo kicked off his to locally and internationally
of URA FC and also to ensure carrier in sports administration rebrand URA FC. Players and
that the success of the club is back in 1996 as Team manger coaches are also set to benefit
unmatched,” said Kakembo with Kibuli S.S. In 2006, he co- from having a CEO of his ilk
Pep-esque assurance. founded Proline Academy with because on top of owning
Born 36 years ago, Ivan Mujibu Kasule. a sports agency, Ivan also
attended Happy Hours Primary In 2007, he founded his own represents players and coaches
School Bwaise later joining football academy called Uganda at international level.