Government Redesign Resource Materials

Prepared for the U.S. Virgin Islands Redesign Conference

December 708, 2010

GAO Reports on State-Local Fiscal Conditions

GAO, State and Local Governments’ Fiscal Outlook, March 2010 Update, GAO-10-358
• http://www.gao.gov/new.items/d10358.pdf

GAO, State and Local Governments: Fiscal Pressures Could Have Implications for
Future Delivery of Intergovernmental Programs, July 2010, GAO-10-899
• http://www.gao.gov/new.items/d10899.pdf

Reinvention Resources

• Official Website (archived) of the Clinton-Gore National Partnership for

Reinventing Government
o Reference Library: http://govinfo.library.unt.edu/npr/library/index.htm

• The Reinventor’s Fieldbook: Tools for Transforming Your Government, by David

Osborne and Peter Plastrik, 2000
o http://www.amazon.com/Reinventors-Fieldbook-Tools-Transforming-
Government/dp/0787943320/ref=sr_1_1?
ie=UTF8&s=books&qid=1291316938&sr=1-1

• Red Tape, Silver Hammers and Shattered Ashtrays: What States and Communities
Can Learn from Eight Years of Federal Reinvention, by Kathleen Sylvester and
Michael Umpierre, 2001
o http://www.aecf.org/upload/publicationfiles/red%20tape,%20silver
%20hammers.pdf

• Performance-Based Organizations
o http://govinfo.library.unt.edu/npr/initiati/21cent/index.html

• Performance Agreements
o http://www.businessofgovernment.org/blog/presidential-performance-
agreements

• Customer Service Initiatives

o http://www.businessofgovernment.org/blog/business-government/improving-
customer-service

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Selected IBM Center for the Business of Government Reports

• Reflections on 21st Century Government Management, by Donald Kettl and Steve

Kelman
o http://www.businessofgovernment.org/report/reflections-21st-century-
government-management

• Four Strategies to Transform State Governance, by Keon Chi

o http://www.businessofgovernment.org/report/four-strategies-transform-state-
governance

• Managing for Better Performance: Enhancing Federal Performance Management, by

Howard Risher
o http://www.businessofgovernment.org/report/managing-better-performance-
enhancing-federal-performance-management-practices

• Using the Balanced Scorecard : Lessons Learned from the U.S. Postal Service and
the Defense Finance and Accounting Service, by Nicholas Mathys and Kenneth
Thompson
o http://www.businessofgovernment.org/report/using-balanced-scorecard-
lessons-learned-us-postal-service-and-defense-finance-and-accounting

• Improving Service Delivery in Government with Lean Six Sigma, by John Maleyeff
o http://www.businessofgovernment.org/report/improving-service-delivery-
government-lean-six-sigma

• What All Mayors Would Like to Know About Baltimore’s Citi-Stat Performance
Strategy, by Robert Behn
o http://www.businessofgovernment.org/report/what-all-mayors-would-know-
about-baltimore%E2%80%99s-citistat-performance-strategy

• The Operators’ Manual for a New Administration, by Abramson, Breul, Kamensky,

Wagner
o http://www.businessofgovernment.org/book/operators-manual-new-
administration

• Government Reorganization: Strategies and Tools to Get It Done, by Hannah Sistare

o http://www.businessofgovernment.org/report/government-reorganization-
strategies-and-tools-get-it-done

• Toward More a Capable Government : A Guide for Organizational Design, by

Thomas Stanton
o http://www.businessofgovernment.org/report/moving-toward-more-capable-
government-guide-organizational-design

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• Communities of Practice : A New Tool for Government Managers, by Xaiver Briggs
and William Snyder
o http://www.businessofgovernment.org/report/communities-practice-new-tool-
government-managers

Other Relevant Resources

• “Culture Change Refined and Revitalized: The Road Show and Guides for Pragmatic
Action,” by Jim Hartmann and Anne Khademian, Public Administration Review,
Nov/Dec 2010, pp. 845-856.

• National Governors’ Association Center for Best Practices, “Redesigning State

Government” webpage (2010)
o http://www.nga.org/portal/site/nga/menuitem.751b186f65e10b568a27811050
1010a0/?
vgnextoid=76ed4b92ba418210VgnVCM1000005e00100aRCRD&vgnextchan
nel=92ebc7df618a2010VgnVCM1000001a01010aRCRD

• “Turning Organizational Goals Into Results: An Explanation of Catalytic

Mechanisms,” by James Collins, Harvard Business Review 1999
o Summary:
http://www.12manage.com/methods_collins_catalytic_mechanisms.html
o Other: http://www.cfar.com/Documents/Catamech.pdf

• Performance Measurement : Getting Results, Second Edition, by Harry Hatry, 2007

o http://www.amazon.com/Performance-Measurement-Harry-P-
Hatry/dp/0877667349/ref=sr_1_1?
s=books&ie=UTF8&qid=1291317334&sr=1-1