Add, remove, or change features: Atlas

Latest page updates

March 22, 2019: Removed Errors and Feedback section, linked to new page Give feedback: Atlas.

February 4, 2019: Changed tool name from FIRST to Atlas.

January 16, 2019: Page created.

Use these steps to support adding, removing, or changing features in Atlas.

On this page:

Before adding or removing features

Adding or removing postpaid features

Before adding or removing features

Review this important information on feature changes in Atlas. If you encounter any system errors that
can't be resolved, use Samson to complete the requested changes.

Plan and feature changes take effect immediately on the date listed as the Effective Date in Atlas.

Use Samson to complete a rate plan change for accounts with 20+ lines on a non-pooled plan and 12+
lines for a pooled plan. Atlas won't allow navigation to the Add/Remove Features flow.

While data features become effective immediately, the provisioning of data features may take up to two
hours to become functional.

Power cycling a device doesn't make changes in any billing system.

The Atlas feature flow has special indicators to help you identify Future dated and Grandfathered
features.

Individual feature removals are still available by opening Plans & Services from Launchpad and clicking
the X next to the corresponding feature.

Adding or removing postpaid features

Click Launchpad tile from the left-hand bar.

Click the Add remove Features link. A browser window pops up with the Change Features flow.

If the Add/Remove Features link isn't available, it means:

Feature changes are not available for this customer.

Account status is an issue (for example, account is suspended).

Account was not properly verified.

Select Continue to advance to the Change features flow where you can add, remove, or change features.

From the Change features screen, select the category applicable to the feature requested by the
customer under the desired line. Features in each service category are broken into two sections:

Current features that are currently active on the line and/or account.

Available features that are eligible to be added to the line and/or account.

Find the specific feature under an Available features section. Check the box to the left of it to add it, or
un-check features in the Current features section to remove it.

Note: If the newly requested feature conflicts with an existing feature on the account, a Feature conflict
notification will appear. You can select the following options:

Go back: The newly requested feature is unchecked.

Add to Cart: The conflicting feature is unchecked (same day removal) and the newly requested feature is
checked to be added.

Review the effective and expiration dates of added and removed features. To change effective dates,
click the dates in magenta under the Effective date column.

Select one of the following effective date options in the Edit effective dates pop-up window:

Today's date

Future date - Start of the next bill cycle

Future date - Start of the billing cycle after next

Backdate

Input specific Effective date. Effective/Backdating restrictions may apply. For more information, see
Backdate/future date/same day changes.

Select one of the following expiration date options: (Some options may not appear based on selected
effective date.)

No expiration date

Today's date

Future date - Remove as of next bill cycle

Future date - Remove as of the billing cycle after next

Input specific Expiration date

Select Continue to save effective/expiration date changes.

Continue adding/removing features on the same or other mobile numbers by selecting the appropriate
line and category.

To save your feature changes, select Go to Cart at the bottom of the Change features screen.

Review the changes for accuracy and select Checkout to save your changes.

You can select Remove to the right of any feature to cancel its change and remove it from the cart before
checking out.

After checking out, a "Success!" message and summary screen display to recap all changes completed in
this transaction.

Close the browser tab, return to Atlas, and manually refresh the account to see your changes.