SPM AndroidGuide PDF

SingPass Mobile
User Guide (Android Users)
October 2018
3 Simple Steps to start using SingPass Mobile!
All you need is a smartphone, an internet connection, and a registered SingPass account.
STEP STEP STEP

01 02 03
Download Launch the app You’re all set!

SingPass Mobile and complete a You can now log
from the App Store. one-time setup. in to government
digital services
using your
fingerprint or 6-
digit passcode.
For more information, visit singpassmobile.sg.

2
In this document, you will find step-by-step instructions
for the following:
1 How to Download the app (page 4)
2 How to Set Up the app (page 5)

• If you have already set up SMS 2FA or OneKey Token (page 6)
• If you have not set up SingPass 2FA (page 20)
3 How to Use the app (page 38)

• QR Login (Mobile) (page 40)
• QR Login (Desktop) (page 50)
• Push Notification (page 63)
3
Download SingPass Mobile
Download SingPass
1 Mobile
Visit the Play Store and download

2 Set Up SingPass Mobile 1 ‘SingPass Mobile’.
3 Use SingPass Mobile

Check that the developer is
‘Government Technology Agency’
before downloading the app.
Related FAQs
• Can I download SingPass Mobile on
multiple devices?
• Will SingPass Mobile replace my
existing SingPass 2FA methods?
4
Setting up SingPass Mobile.
Choose your profile:
I have SMS-2FA or I have not set up

OneKey Token SingPass 2FA
(page 6) (page 20)
5
You have SMS-2FA or OneKey Token and
would like to set up SingPass Mobile
Click to find out more!

(page 7)
6
Set up SingPass Mobile (2FA Users)
Download SingPass
1 Mobile
Launch the app and read the

2 Set Up SingPass Mobile 2 Terms of use and Privacy statement.

Tap ‘Okay’ to proceed to set up your
SingPass Mobile app.
Related FAQs
• What do I need to set up SingPass
Mobile?
• After setting up SingPass Mobile, do
I still need my OneKey Token or
SMS-OTP?
7
Download SingPass
1 Mobile
Allow SingPass Mobile to access
2 Set Up SingPass Mobile 2 photos, media and files on your
device.
Related FAQs
• Without the need to enter my
SingPass ID and password, is
SingPass Mobile considered to be
only one-factor authentication? Is
SingPass Mobile safe to use?
8
Download SingPass
1 Mobile
Allow SingPass Mobile to make and

2 Set Up SingPass Mobile 2 manage phone calls.
Related FAQs
9
Download SingPass
1 Mobile
Swipe left or tap ‘Next’ for a quick

2 Set Up SingPass Mobile 2 overview of SingPass Mobile.
10
Download SingPass
1 Mobile
Log in to your SingPass account with

2 Set Up SingPass Mobile 2 your SingPass ID and password.
11
Download SingPass
1 Mobile
Enter the One-Time Password (OTP)

2 Set Up SingPass Mobile 2 sent via SMS, or generated by your
OneKey Token.
3 Use SingPass Mobile Token OTP
12
Download SingPass
1 Mobile
Please wait while the app verifies

2 Set Up SingPass Mobile 2 your identity.
13
Download SingPass
1 Mobile
Once your identity has been

2 Set Up SingPass Mobile 2 confirmed, select ‘Continue’.
14
Download SingPass
1 Mobile
Create your own 6-digit passcode for
2 Set Up SingPass Mobile 2 you to verify your identity when using
SingPass Mobile.
Note: When using SingPass Mobile, you can

choose to log in using your fingerprint or this
6-digit passcode. Do remember it!
15
Download SingPass
1 Mobile
2 Set Up SingPass Mobile 2 Re-enter your passcode to confirm.
16
Download SingPass
1 Mobile
Enable Fingerprint Authentication

2 Set Up SingPass Mobile 2 to log in using your fingerprint.
Related FAQs
• What precaution should I take if I
want to use fingerprint
authentication / Touch ID for my
SingPass Mobile app?
17
Download SingPass
1 Mobile
Please wait while your app is being

2 Set Up SingPass Mobile 2 activated.
Note: This may take a while. Do not close the

app until activation is complete.
18
Download SingPass
1 Mobile
Congratulations! Your SingPass Mobile app

2 Set Up SingPass Mobile 2 is now ready for use!
19
You have not set up SingPass 2FA and
would like to set up SingPass Mobile

(page 21)
20
Set up SingPass Mobile (Non-2FA Users)
Download SingPass
1 Mobile
Launch the app and read the

2 Set Up SingPass Mobile 2 Terms of use and Privacy statement.

Tap ‘Okay’ to proceed to set up your
SingPass Mobile app.
Related FAQs
• What do I need to set up SingPass
Mobile?
• I have not set up my 2FA, i.e. I do
not have SMS 2FA or a OneKey
Token. How can I set up SingPass
Mobile on my mobile device?
• After setting up SingPass Mobile, do
I still need my OneKey Token or
SMS-OTP? 21
Download SingPass
1 Mobile
Allow SingPass Mobile to access
2 Set Up SingPass Mobile 2 photos, media and files on your
device.
Related FAQs
22
Download SingPass
1 Mobile
Allow SingPass Mobile to make and

2 Set Up SingPass Mobile 2 manage phone calls.
Related FAQs
23
Download SingPass
1 Mobile
Swipe left or tap ‘Next’ for a quick

2 Set Up SingPass Mobile 2 overview of SingPass Mobile.
24
Download SingPass
1 Mobile
Log in to your SingPass account with

2 Set Up SingPass Mobile 2 your SingPass ID and password.
25
Download SingPass
1 Mobile
To proceed, tap
2 Set Up SingPass Mobile 2 ‘Register with PIN mailer’
26
Download SingPass
1 Mobile
Tap ‘Yes, send it to this address’
2 Set Up SingPass Mobile 2 once you have confirmed that your
address is correct.
3 Use SingPass Mobile A PIN mailer will be sent to this
address for you to activate your app.
Note: You will only see a postal code for

Singapore addresses.
27
Download SingPass
1 Mobile
Wait for the PIN mailer to reach you

2 Set Up SingPass Mobile 2 at your registered address.
The PIN mailer may take up to five
3 Use SingPass Mobile working days to arrive.
Note: International mail may take longer to arrive.
28
Download SingPass
1 Mobile
When you have received your PIN
2 Set Up SingPass Mobile 2 mailer, launch the SingPass Mobile
app and follow the instructions in the
3 Use SingPass Mobile mailer.
Tap “Continue with PIN mailer”
29
Download SingPass
1 Mobile
Enter the one-time password found

2 Set Up SingPass Mobile 2 within the PIN mailer.
30
Download SingPass
1 Mobile
Please wait while the app verifies

2 Set Up SingPass Mobile 2 your identity.
31
Download SingPass
1 Mobile
Once your identity has been

2 Set Up SingPass Mobile 2 confirmed, tap ‘Continue’.
32
Download SingPass
1 Mobile
Create your own 6-digit passcode for
you to verify your identity when using
2 Set Up SingPass Mobile 2 SingPass Mobile.
Note: When using SingPass Mobile, you can

choose to log in using your fingerprint or this
6-digit passcode. Do remember it!
33
Download SingPass
1 Mobile
2 Set Up SingPass Mobile 2 Re-enter your passcode to confirm.
34
Download SingPass
1 Mobile
Enable Fingerprint Authentication

2 Set Up SingPass Mobile 2 to log in using your fingerprint.
Related FAQs
35
Download SingPass
1 Mobile
Please wait while your app is being

2 Set Up SingPass Mobile 2 activated.
Note: This may take a while. Do not close the

app until activation is complete.
36
Download SingPass
1 Mobile
Congratulations! Your SingPass Mobile app

2 Set Up SingPass Mobile 2 is now ready for use!
37
Now that you have successfully set up the
app, learn how to log in to digital services:
Using a Using a
QR Code Push Notification
(page 39) (page 63)
You do not need to enter your SingPass ID or password! Logging in on desktop and do not have a camera phone?
38
QR Login allows you to log in without your
SingPass ID or password.
Select one of the options below:
QR Login QR Login
(on Mobile) (on Desktop)
(page 40) (page 50)
39
If you are logging in on a mobile device,
QR Login allows you to log in by

tapping a QR code on the login page.

(page 41)
40
Use SingPass Mobile – QR Login (Mobile)
Download SingPass
1 Mobile
Visit a government website and select

2 Set Up SingPass Mobile
3 ‘Log in with SingPass’.
Use SingPass Mobile
3 a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Related FAQs
• How do I set SingPass Mobile as my
default 2FA?
41
Download SingPass
1 Mobile
Tap to reveal the QR code on the top right

3 hand corner.
Use SingPass Mobile
42
Download SingPass
1 Mobile
Tap (touch and release) on the QR code to

3 launch the SingPass Mobile app.
Use SingPass Mobile
43
Download SingPass
1 Mobile

3 Confirm your login request.
Use SingPass Mobile

44
Download SingPass
1 Mobile
Use Fingerprint Authentication to verify

3 your identity.
Use SingPass Mobile
Related FAQs
45
Download SingPass
1 Mobile
You may also choose to enter your

3 6-digit passcode.
Use SingPass Mobile
46
Download SingPass
1 Mobile
Please wait while the app verifies your

3 identity.
Use SingPass Mobile
47
Download SingPass
1 Mobile

3 Success! You are now logged in!
Use SingPass Mobile

48
Download SingPass
1 Mobile
You will automatically be directed back to
3 the digital service page that you are
trying to access.
Use SingPass Mobile
49
If you are logging in on a desktop browser,
QR Login allows you to log in by

scanning a QR code on the login page.

(page 51)
50
Use SingPass Mobile – QR Login (Desktop)
Download SingPass
1 Mobile
If you are using a

3 desktop computer, visit a
Use SingPass Mobile
government website and
3 a. QR Login (Mobile) select ‘Log in with
b. QR Login (Desktop) SingPass’.
Related FAQs
default 2FA?
51
Download SingPass
1 Mobile
Click to reveal the QR
3 code on the top right
hand corner.
Use SingPass Mobile
52
Download SingPass
1 Mobile

3 The QR code is displayed.
Use SingPass Mobile

53
Download SingPass
1 Mobile
Launch your SingPass Mobile app on

3 your phone and tap the ‘Scan’ button.
Use SingPass Mobile
Related FAQs
• How do I use the QR code scanner
on the SingPass Mobile app?
• Can I use other QR code scanner
apps to log in to government digital
services?
• I am unable to access SingPass
Mobile’s QR code scanner. What
should I do? 54
Download SingPass
1 Mobile
Allow SingPass Mobile to take pictures

3 and record videos. You will need to
Use SingPass Mobile
acknowledge this notification only once.
Related FAQs
55
Download SingPass
1 Mobile
Use your phone to scan the QR code

3 displayed on the SingPass login page.
Use SingPass Mobile
Scan the QR code on the

SingPass login page
56
Download SingPass
1 Mobile

Use SingPass Mobile

57
Download SingPass
1 Mobile

3 your identity.
Use SingPass Mobile
Related FAQs
58
Download SingPass
1 Mobile

3 6-digit passcode.
Use SingPass Mobile
59
Download SingPass
1 Mobile

3 identity.
Use SingPass Mobile
60
Download SingPass
1 Mobile

Use SingPass Mobile

61
Download SingPass
1 Mobile
The digital service page

3 will load automatically
on your desktop.
Use SingPass Mobile
62
If you are logging in on desktop and do
not have a camera phone, you can use the
Push Notification feature.

(page 64)
63
Use SingPass Mobile – Push Notification
Download SingPass
1 Mobile
If you are using a

3 desktop computer, visit a
Use SingPass Mobile
government website and
3 a. QR Login (Mobile) select ‘Log in with
b. QR Login (Desktop) SingPass’.
Related FAQs
default 2FA?
64
Download SingPass
1 Mobile
Enter your SingPass ID

3 and password to log in.
Use SingPass Mobile
65
Download SingPass
1 Mobile
You will receive a push notification on
3 your phone.
Tap the notification to launch your
Use SingPass Mobile
3 SingPass Mobile app.
a. QR Login (Mobile)
Related FAQs
• I did not receive any push
notification. What should I do?
Note: If you have missed the notification, you

can launch your SingPass Mobile app to find it.
Be quick as it will be valid for 2 minutes!
66
Download SingPass
1 Mobile

Use SingPass Mobile

67
Download SingPass
1 Mobile

3 your identity.
Use SingPass Mobile
Related FAQs
68
Download SingPass
1 Mobile

3 6-digit passcode.
Use SingPass Mobile
69
Download SingPass
1 Mobile

3 identity.
Use SingPass Mobile
70
Download SingPass
1 Mobile

Use SingPass Mobile

71
Download SingPass
1 Mobile
The digital service page

3 will load automatically
on your desktop.
Use SingPass Mobile
72
73

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SingPass Mobile

User Guide (Android Users)

STEP STEP STEP

Download Launch the app You’re all set!

For more information, visit singpassmobile.sg.

1 How to Download the app (page 4)

2 How to Set Up the app (page 5)

3 How to Use the app (page 38)

Visit the Play Store and download

3 Use SingPass Mobile

I have SMS-2FA or I have not set up

Click to find out more!

Launch the app and read the

3 Use SingPass Mobile

Allow SingPass Mobile to make and

3 Use SingPass Mobile

Swipe left or tap ‘Next’ for a quick

3 Use SingPass Mobile

Log in to your SingPass account with

3 Use SingPass Mobile

Enter the One-Time Password (OTP)

Please wait while the app verifies

3 Use SingPass Mobile

Once your identity has been

3 Use SingPass Mobile

Note: When using SingPass Mobile, you can

2 Set Up SingPass Mobile 2 Re-enter your passcode to confirm.

3 Use SingPass Mobile

Enable Fingerprint Authentication

3 Use SingPass Mobile

Please wait while your app is being

3 Use SingPass Mobile

Note: This may take a while. Do not close the

Congratulations! Your SingPass Mobile app

3 Use SingPass Mobile

Click to find out more!

Launch the app and read the

3 Use SingPass Mobile

Allow SingPass Mobile to make and

3 Use SingPass Mobile

Swipe left or tap ‘Next’ for a quick

3 Use SingPass Mobile

Log in to your SingPass account with

3 Use SingPass Mobile

3 Use SingPass Mobile

Note: You will only see a postal code for

Wait for the PIN mailer to reach you

Note: International mail may take longer to arrive.

Enter the one-time password found

3 Use SingPass Mobile

Please wait while the app verifies

3 Use SingPass Mobile

Once your identity has been

3 Use SingPass Mobile

3 Use SingPass Mobile

Note: When using SingPass Mobile, you can

2 Set Up SingPass Mobile 2 Re-enter your passcode to confirm.

3 Use SingPass Mobile

Enable Fingerprint Authentication

3 Use SingPass Mobile

Please wait while your app is being

3 Use SingPass Mobile

Note: This may take a while. Do not close the